Development Director Jobs

The New Economics Foundation (NEF), one of the UK’s leading progressive think tanks, is looking for an experienced strategic leader to help oversee its finance, operations and governance.

In recent years, NEF has worked hard to stabilise our finances, improve our systems, and promote an inclusive and productive workplace. We have a solid base to build from – whether it’s the long lease on our premises on Albert Embankment or several long-term programmes of work – and are looking for a Chief Operating Officer (COO) to help us to implement a new strategy and organisational structure, improve our business model and diversify our income, support excellent financial and operational support, and deliver excellent project management and resourcing. Given that our current COO leaves us in mid-December and that the role itself may change over the long-term, we are looking for a COO to join us on a 12 month fixed-term contract beginning in January 2025.

NEF offers generous terms and conditions, including a salary in the range of £78-87k per annum for a 32-hour working week that can be worked flexibly. Most colleagues work two days a week (usually Tuesdays and Wednesdays) in our office in central London, but that can be adjusted up or down depending on preferences. We offer 25 days leave, which increases the longer you are with us, a progressive pension/long term savings scheme and a host of other useful benefits.

A note from the CEO

I applied to join NEF because it is one of the UK’s largest and most-respected progressive think tanks, with a nearly 40 years track record of producing radical ideas and influencing policymaking to deliver a more just and sustainable world. From global debt justice to retrofitting homes, from the Happy Planet Index to campaigning for a 4-day working week, from promoting local economic development to championing the Green New Deal, NEF has been arguing for an economics as if people and planet mattered. 

 Since starting at NEF in January 2024, I have been impressed by the quality of our work and people, the influence we have on policymakers and opinion-formers, and the respect we are held in. That said, from climate change to rising inequality, the challenges the world faces are immense. We are finalising a strategy refresh that focuses on the areas where we think NEF can make the greatest difference.

 I believe this is an excellent time to join the think tank sector. The world needs radical new ideas and workable solutions. I have found NEF to be excellent place to work, full of bright and passionate people, who are equally good at influencing the Westminster policy agenda as they are building power in communities across the country.

 If this is a challenge that excites you, please do let us know!

 I look forward to hearing from you,

 Danny Sriskandarajah

CEO, New Economics Foundation

NEF wants to be an inclusive workplace with a diverse body of staff. We don’t want to conform to the traditional think-tank model where people from certain backgrounds are hugely under-represented. We know we have some way to go in this and are therefore genuinely keen to receive applications from Black, Asian and minority ethnic people; women; neurodivergent people; disabled people; people who identify as LGBT+; people with experience of mental health problems; and people who identify as working class or have done so in the past.

If you are disabled and have the essential skills and experience to do the job we will invite you to an interview. If you need information in a different format please let us know.

We will make use of positive action to select between candidates of equal merit as a way to address under-representation in our workforce.

As we are looking for someone to start in January 2025, we will be conducting this recruitment on a rolling basis and will close it when we have a found a suitable candidate, so please apply as soon as possible. We expect the first round of interviews to be 27/28th November.

 Staff are expected to spend two days a week in our central London office, but we will explore different arrangements with individuals where this is helpful to support making reasonable adjustments for those with protected characteristics and/or caring responsibilities.

You must be eligible to work in the UK, we are unable to sponsor visas.

To apply and for more information, please visit our website.

Please also complete the Equality and Diversity monitoring form.

Chief Executive Officer

£55,000-£65,000 FTE

Permanent, full-time (part-time would be considered)

Start date: As soon as possible

Location: Redhill

Our client is a Surrey based charity providing emotional well-being and mental health support through solutions focused interventions to children and young people. They are based in Guildford and Redhill, provide services on behalf of the NHS and are seeking an inspirational, entrepreneurial, collaborative strategic leader with a successful track record to lead the charity as the Chief Executive Officer (CEO).

About the Role:

As the CEO of the charity, you will lead our client’s organisation in the ongoing delivery of high-quality solutions focused practice in Surrey and the surrounding areas. You will provide strategic direction, ensure operational efficiency, reliable service delivery and spearhead opportunities to expand their impact and reach even more individuals and families who need their support.

This role requires effective leadership of both staff and some volunteers, along with the implementation of systems and processes to enhance their operations. You will need to balance day-to-day management with strategic planning, demonstrating adaptability and clear decision-making in a fast-paced environment.

Key Responsibilities:

• Continue to develop and implement the long-term strategic vision for the charity, ensuring alignment with their vision and core values.
• Lead, manage and motivate the talented team, fostering a culture of collaboration, innovation and high performance.
• Be visible and build effective relationships with staff, volunteers and partners to ensure connected leadership and feedback can be easily given, focusing on morale, recruitment, and retention.
• Oversee all aspects of the organisation’s operations, including service delivery, contract management and partnership working.
• In partnership with the Board, lead business development activities to ensure the charity can grow and deliver increased impact while remaining financially sustainable.
• Maintain strong relationships with key stakeholders, such as partners, funders, corporate partners, opinion-formers and thought-leaders in the relevant fields.
• Represent the charity at public events, media opportunities and meetings with funders and supporters.
• Oversee financial management and resource allocation, ensuring efficient and responsible use of funds.

What They’re Looking For:

• Proven track record of leadership and success within a similar organization.
• Strong strategic thinking and planning skills.
• Excellent communication and interpersonal skills, with the ability to build relationships with diverse audiences.
• Excellent analytical and problem-solving skills.
• Strong understanding of financial management principles.
• Interest in and knowledge of the challenges and opportunities related to solutions focused practice.
• An awareness and understanding of neurodiversity, as well as a passion for and commitment to the charity’s mission is vital.

How to Apply:

If you're interested in this role, please send your CV and a brief cover letter (no more than 2 sides) describing your interest and relevant experience. If you are seeking to take up this role in a part-time capacity, please state your preferences relating to working hours and days in your cover letter.

Application deadline:  Midnight on 17th December 2024

A two-day selection process will take place in early 2025, which will include a formal panel interview with the board of trustees and a stakeholder panel with the senior leadership team. 

Our client operates an equal opportunity policy and commits to treating all of their candidates and jobseekers fairly. They welcome and encourage applications from everyone regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Rural Action Derbyshire 

Chief Executive Officer 

Salary: £50,000-£54,000 depending on experience 

Working hours: 37 hours per week 

Location: Matlock, with travel around Derbyshire. Opportunity for some remote working but regular presence in the office is essential 

Contract: Permanent (subject to a 6 month probationary review) 

Due to the retirement of the current CEO, Rural Action Derbyshire (RAD) are looking for a compassionate and value-driven leader to steer RAD into the next chapter. 

About Rural Action Derbyshire (RAD) 

RAD is a well-established charity based in Matlock and is seeking an experienced and visionary leader with a good understanding of rural issues. 

Set up in 1924, RAD aims to improve the lives of those living and working in Derbyshire to have access to services and jobs so that no-one should be unfairly disadvantaged because they live in a rural area. 

Our ambition is to address rural disadvantages, ensuring our rural communities are sustainable, vibrant and accessible to everyone regardless of age, background or income. We make our beneficiaries' lives better by offering advice, support and training to individuals and communities, as well as initiatives such as providing transport options to help people get to work, and running an oil buying scheme to help keep energy costs down for more isolated properties.

We have a highly motivated and knowledgeable staff team who use their unique talents and skills to provide a wide range of services. We are committed to making a difference to the lives of people in our rural communities.

About the role 

The next CEO will provide strategic leadership and vision for RAD, working closely with the Board of Trustees and staff team to drive RAD’s mission and objectives. The CEO will be responsible for leading the organisation's strategic direction, ensuring sustainability, and representing RAD externally to strengthen partnerships and raise the charity’s profile.

It is essential that the new CEO can demonstrate a deep understanding of the unique challenges rural communities face, ensuring RAD’s work is impactful and community-centered. 

The new CEO must have experience of successfully managing a team of staff, securing new income streams, and the development and delivery of services. 

RAD is seeking someone who is both compassionate and supportive, with an inspirational ability to lead by empowering those around them.

If you are resilient, values driven leader with a passion to make a difference, then you may be the person we are looking for. 

We offer a great benefits package with enhanced annual leave. As an employer, we are committed to flexible working, the next CEO will have the autonomy to plan and manage their own diary and time, taking into account the needs of their role and the staff team. At RAD we respect everyone's individual identity, celebrate difference and encourage applications from all candidates irrespective of background.

How to Apply    

Please click 'Apply’ to be redirected to our website, where you can download the Candidate Information Pack and Job Description and find details of how to apply.    

For an informal conversation about the role and application process, please contact Anh at Atkinson HR Consulting.

A call may be arranged with the outgoing CEO or Chairman if you have any questions about the role.

Key Dates 

Closing Date: 12noon, Monday 2nd December 2024 

First Stage Interviews (Remote): Monday 9th December 2024 

Final Interviews (In-person in Matlock): Tuesday 17th December 2024 

Want to work at the intersection of business and society? Motivated to create programmes that create business value and social value, hand in hand? Interested in learning from experts in all sorts of societal issues?

We’re recruiting a Social Impact Project Manager for our small team who will do all of this, and more. Working in a small, purpose-led business, our new recruit will find the right non-profits to partner with businesses, project manage the programmes we devise and get stuck into lots of other elements of making a small team a successful one.

The role would be well-suited to people from charities who are looking to move into the CSR / sustainability / ESG space and work more closely with a range of businesses, or your experience might instead have been gained in a corporate or intermediary organisation. You will love the idea of working in a small, purpose-led business and bring loads of initiative and creativity to our small team!

About Three Hands

We a small organisation that works with businesses, charities and social enterprises to deliver projects, programmes and partnerships. Having a positive social and/or environmental impact in society is a core aim of everything that we do. We do this by helping big businesses to play a more responsible and sustainable role in society. Our clients include NatWest Group, Pfizer, British Gas, Balfour Beatty and Royal London.

A full description of the role is in the attached job description, so please refer to this for further details. Note this is a hybrid role with a minimum of 2 days a week in our London office.

To apply, send us your CV and completed application form by 9am on Monday 9th December.

Over the last few years, NHYC has grown to a team of over 70 staff.  This role will add capacity to our current Admin Team, supporting the organisation with increased demand around finance, admin and resources. You will work as part of a small, yet critical team to ensure the organisation and our services run smoothly.  This role’s specific focus will be to support the Finance and Resources manager with general bookkeeping, analysis of financial information and ensuring compliance of financial procedures. You should be well organised, a great communicator, and experienced in or willing to learn financial procedures. This role does require prior experience in an administrative role.
The role is based at our day centre in Camden. 

• Full-time permanent contract
• Salary £31,200-£34,736
• Deadline: 9am Friday 6th December
  *Please note that we may close earlier if there are a high number of applications

About BDCA: BDCA is a dynamic community-led charity that has been serving the residents of the London Borough of Newham since 1998. Our motto is, “working together to change lives and transform our community” and over the past two decades we renovated four previously dead, disused spaces into lively local hubs. From these venues, our diverse team of locally-based staff and volunteers deliver targeted activities for people of every generation from children and their parents, young people and elders too. We also run programmes providing accessible sports, healthy food, poverty support and volunteering. Across all these projects, our mission is to break down barriers, bring people together and build people up.

Job Aim:To work with the Youth Project Coordinator to provide a fun, engaging and exciting programme of activities for young people across the economically disadvantaged but beautifully diverse E6 area within the London Borough of Newham. You will assist in delivering against the partnerships successful EMPOWER youth services commissioning bid to Newham Council. The service provides 10 weekly universal activities across East Ham over 49 weeks of the year for young people aged 9-19 including:

• Three outdoor MUGA sports sessions per week.
• Three youth hub session per week which includes branched off projects such as Junior Gym, screen acting, Muay Thai, healthy cookery sessions, calming crafts and sports.
• EKO Pathways after school delivery sessions, helping to support children with social, emotional, behavioural and mental health needs.
• Outdoor parks MUGA session
• Year-round trips and residentials
• Youth Theatre
• Delivery of three-week summer holiday scheme which involves volunteering placement with accredited Sports Leadership Award for 30 participants and employment for additional young people. This includes Stepping Up life skills training and social action campaign planning workshops.

You will be part of a team of people who are passionate about BDCA’s values of: INCLUDING all local young people by welcoming them into safe spaces and positively engaging with those who often get left out. CELEBRATING their creativity and skills so they have confidence and support to thrive despite their challenges. EMPOWERING them to step up and speak out as local leaders who make positive change in our community and beyond.

AI Training Programme Manager

Place of work: Remote-based with regular travel to London for events and meetings 

About Media Trust 

At Media Trust, we believe when everyone has an equal voice, we’ll get to a more equal society. That’s why we connect media organisations with charities and under-represented talent to empower the third sector and advance media representation.  

We design and deliver innovative and impactful training for charities so they can communicate more effectively to support their communities and drive social change. We also match charities with media industry volunteers for hands-on support.

At the same time, we provide under-represented talent with the skills, access and mentoring to progress their careers in the media and creative sectors.

For more information about Media Trust’s work, see our 2023 Impact Report. 

About the role 

Are you passionate and knowledgeable about delivering training in AI and keen to apply your skills to lead a purpose-driven project? 

In partnership with the Centre for Public Impact with support from the Google AI Opportunity Fund, Media Trust is launching a pioneering new programme and we're looking for an experienced programme manager to lead on its delivery.

You will be empowering charities and under-represented creative talent, helping them gain AI skills to bridge the growing AI divide and prevent marginalised communities from being further excluded or disadvantaged. 

The programme will provide AI essentials training to two of Media Trust’s key beneficiary stakeholder groups: (i) small charities advocating for and supporting marginalised communities, and (ii) talent from under-represented backgrounds working, or aspiring to work, in the media and creative industries.

The programme is funded by Centre for Public Impact with support from the Google AI Opportunity Fund and we'll delivering free bespoke AI training developed by Google and external partners.

You will be responsible for designing the delivery calendar and managing the launch and delivery of this ambitious programme, which will run from January to December 2025. You will also manage the MEL (measurement, evaluation and learning) processes for the programme and produce a quarterly progress report for the programme funder.

You will provide insights and learning from the programme to help Media Trust design new AI-related and other digital skills training programmes for charities and/or creative talent from under-represented backgrounds. 

Key responsibilities 

Programme Management and Evaluation 

• Programme Management: Oversee the launch and delivery of this groundbreaking programme, ensuring all activity runs to schedule and on budget 

• Training Coordination: Plan, recruit and deliver training for 8 separate cohorts of c25 participants per cohort, coordinating with partner organisations, trainers and programme participants

• Participant Engagement: Recruit and engage programme participants, encourage participation and retention, support any accessibility needs and ensure the training aligns with participants’ needs and expectations 

• Training Content Development: Work closely with the trainers to create engaging, practical and tailored content, activities and resources to maximise learning 

• Monitoring, Evaluation, and Reporting: Manage the collection and analysis of programme data and insights, ensuring impact is evidenced with high-quality data and compelling case studies

• Budget Management: Manage the programme budget, providing accurate and up-to-date financial reporting

Partnerships: 

• Cultivate Relationships: Build and maintain meaningful relationships with charities and under-represented creative talent, creating collaboration opportunities 

• Networking: Represent Media Trust at third sector or media industry events to enhance our visibility and raise the profile of our work 

• Insights for New Programmes: Share latest trends and programme-related insights to help Media Trust secure new funders/partners for additional AI and digital skills training programmes for charities and/or creative talent from under-represented backgrounds

Marketing and Communications: 

• Programme Promotion/Recruitment: Work closely with the Marketing and Communications (MarComms) team to develop compelling promotional copy tailored to each target cohort

• Other Programme-Related Comms: Work closely with the MarComms team to write blogs, case studies and presentations about the programme and its impact

What we are looking for in you 

Essential Skills: 

• At least five years' experience of designing and delivering AI and digital skills training programmes, including facilitating workshops, training sessions and events

• Familiarity with AI and digital tools and a passion for staying informed and up to date with AI and digital trends.

• Proven skills in managing both in-person and online events, including participant and trainer coordination and logistics management

• Strong written, verbal and interpersonal skills; able to produce engaging and clear content for different audiences and communication channels

• Strong organisational skills, with the capacity to plan, prioritise, and manage multiple workstreams and deadlines effectively 

• Experience of effective budget management 

• Experienced in data analysis, monitoring and evaluation to support the assessment and communication of impact

• Proactive and takes initiative; can work effectively with minimal supervision

• Commitment to equal opportunities and Media Trust’s values 

Desirable Skills and Experience: 

• Experience of working with small charities and/or under-represented talent working in or aspiring to join the media and creative industries

• Background in the digital, media or creative sectors 

The above job description is a guide to the work you may be required to undertake but does not form part of your contract of employment and may change from time to time to reflect changing circumstances. 

Working at Media Trust  

Media Trust is an ambitious charity, full of passionate people. We are a small and dynamic team that works collaboratively and supports each other to achieve our vision of a more representative media and equal society where everyone has a voice. We are looking for motivated, agile, and value-driven people to join our team.  In return we offer: 

• Remote working with a monthly co-working allowance

• 30 days annual leave (plus bank holidays) 

• Flexible First employer 

• Opportunity to work flexible hours 

• Pension contributions

• 2 volunteer days each year

• Opportunity to attend up to two Media Trust Open Courses each year at no cost to you 

Flexible working at Media Trust  

Media Trust values and respects all differences in people (seen and unseen). One of the ways we do this is by actively encouraging staff to work in ways that best suit their needs and our flexible working policy outlines many of the options available, such as part-time and term-time working, job sharing, home working and working compressed hours. Please talk to us at the interview about the flexibility and equipment or other support you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

Media Trust values diversity and is an equal opportunities employer. 

Registered Charity no. 1042733 

# Programme Manager 

Salvation Army – Head of Philanthropy
Location: Hybrid working, 2 days in office, London SE5.
Salary: £66,234-£70,010 per annum.
Contract: Permanent, full-time hours. 

The Salvation Army, the UK’s leading social welfare charity, is seeking an experienced philanthropy professional to be responsible for a pipeline of approximately £5 million per year and work with their Fundraising Senior Leadership Team and wider Fundraising Department to drive income growth.

The Salvation Army is one of the largest, most diverse providers of social and community services after the Government. With more than 600 local centres and nearly 100 residential centres, they make a powerful difference to people across the UK who might otherwise be excluded.

The role will be responsible for ensuring that The Salvation Army maintains and increases its impactful presence as one of the top 10 charities in the UK, and as a worldwide Christian Church that puts belief into action. The Head of Philanthropy will ensure high value relationships are well managed and the provision of steady income growth to fund the charity’s mission. This will involve maximising donations from existing supporters and investing in innovative fundraising activities to widen the number of high value supporters, trusts and companies giving to the organisation, as well as to drive retention and increase net income. The role will represent the Corporate, Trust and Major Donor teams across The Salvation Army.

The successful candidate will have extensive experience in all aspects of philanthropy fundraising, as well as a strong understanding of the drivers and motivators of trust, major donor and corporate giving, and emerging trends. You will have a proven track of successful six figure fundraising in at least two of the following areas: corporate, trust and major donors. You will have excellent interpersonal skills with the ability to influence and collaborate with individuals across the organisation at all levels of seniority. You will also possess excellent leadership and people management skills.

This is an exciting time to join The Salvation Army as the charity looks to invest in all aspects of fundraising and marketing. If you are an ambitious, fundraising expert with the relevant skills and experience, looking for your next challenge, and would like to play a key role in The Salvation Army’s philanthropic income growth, this could be the role you’re looking for.

CLOSING DATE: Monday 25th November, 9.00am

PLEASE NOTE: We will be longlisting applications as soon as we receive them, so please apply as soon as possible to register your interest. 

New Horizon Youth Centre (NHYC) runs London's only youth-specific emergency accommodation project in partnership with Depaul UK. The London Youth Hub, based in Islington, provides emergency accommodation and support to help young people facing rough sleeping to transition into safe, long-term housing and achieve independence. As an Assessment and Resettlement Worker for the Youth Hub you will be joining our new Rough Sleeping Team and be responsible for delivering high-quality move on and advice services to young people staying at the Hub. This includes conducting needs assessments, providing guidance on housing, welfare benefits, tenancy rights, and employment, and connecting young people to relevant resources and support services. The role involves managing a case list of clients with diverse and often complex needs and collaborating with both internal teams and external partners to ensure successful client move on options within the 56 days emergency stay.
 

• Full-time fixed term contract for one year in the Rough Sleeping Team
• Salary £31,200-£34,736
• Deadline: 9am Thursday 28 November

New Horizon Youth Centre (NHYC) runs London's only youth-specific emergency accommodation project in partnership with Depaul UK. The London Youth Hub, based in Islington, provides emergency accommodation and support to help young people facing rough sleeping to transition into safe, long-term housing and achieve independence. As an Assessment and Resettlement Worker for the Youth Hub you will be joining our new Rough Sleeping Team and be responsible for delivering high-quality move on and advice services to young people staying at the Hub. This includes conducting needs assessments, providing guidance on housing, welfare benefits, tenancy rights, and employment, and connecting young people to relevant resources and support services. The role involves managing a case list of clients with diverse and often complex needs and collaborating with both internal teams and external partners to ensure successful client move on options within the 56 days emergency stay.

We are delighted to introduce this job opportunity at the Culture Trust Luton for a 0.5 Project Manager. Through a successful funding application to The National Lottery Heritage Fund, we have been awarded £177,513 funding to deliver a Resilience project called ‘Reconnect’. This multi-faceted project explores the Trust’s customer services, sites and operations. There is also funding to deliver events and consultations as well as creative activities to promote engagement and volunteering. The Project also has a budget for making operational improvements that have been identified through the project.

We seek an experienced Project Manager to draw together the delivery of this project, coordinate specialist consultants, creatives and community groups and work with the Culture Trust Team on exploring and embedding change.We are a progressive, Luton-based, arts and cultural charity with a mission to connect communities through culture and creativity. We welcome 250,000 people across the year to our stunning heritage sites; the Hat Factory Arts Centre, Hat District creative workspaces, Wardown House Museum and Gallery, and Stockwood Discovery Centre. The Reconnect Project will work across all our functions, but there will be a particular focus on Stockwood Discovery Centre for community activities and volunteering. 

Global Canopy is a data-driven not for profit delivering real transparency and accountability for market impacts on nature and people. Our special focus is on ending deforestation – an essential step in achieving urgent global goals on climate, nature and human rights.

We are looking for an enthusiastic and creative Graphic Designer. 

You will work closely with the Senior Designer and members of the Communications team to create visually compelling designs that align with Global Canopy’s mission and branding guidelines. You will be responsible for creating engaging and on-brand materials for both print and digital, working across several of our project identities. 

There will be a strong focus on artworking files, typesetting reports, creating infographics, designing social media posts and creating simple animations and film editing. You will be confident in following brand guidelines and working across the full Adobe Creative Suite. Experience in Powerpoint, Google Slides and Figma is an added bonus.

Requirements

To be successful in this role, these are the things that will matter the most: 

• A strong drive to contribute to our mission of delivering transparency and accountability for nature, forests and people.
• Enthusiastic about design with a creative flair.
• Attention to detail when executing design work.
• Strong communication skills to effectively communicate ideas, listen to feedback, and present designs.
• Willingness and drive to learn new skills. 
• Ability to work collaboratively in a team.

Skills and experience:

• Strong sense of composition, typography and image selection.
• Ability to reliably follow branding guidelines and create consistent identities across multiple platforms.
• Attention to detail when following and implementing templates.
• Experience designing and formatting presentation decks. 
• Fluent in Adobe CC including InDesign, Illustrator, Photoshop.

At Global Canopy, we value diversity and inclusion. You can read our diversity statement on our website. We encourage applications from all backgrounds and are committed to having a team with a diverse set of skills, experiences and abilities. We are committed to reducing systemic barriers in our recruitment processes. 

Global Canopy works on issues of tropical deforestation. We are particularly interested in strengthening our team to include those with a background from forest regions such as Latin America and South East Asia. We welcome applications from people from these regions.

Global Canopy is an inclusive employer and accommodations will be made to allow anyone who requires additional support to apply for this role. Please get in touch with us if you require any additional support.

To find out more, visit our website: Graphic Designer - Global Canopy

Please note, applications without a portfolio (or link to your website) showcasing your design work will not be considered. 

We aim to maintain an anonymous shortlisting process, please do NOT include your name in the cover letter you submit with your application.

Our community team is expanding, and we are looking for an energetic individual to us. 

Do you love meeting people  and building relationships?  Are you energetic, positive and organised? 

We are looking for a Community Fundraiser who has these key skills to help us raise vital income for our charity.  You will develop and deliver fundraising initiatives through partnerships with local groups, schools, associations and individuals.  This role will also involve delivering a number of fundraising events so being organised and creative is key and having a marketing focus to ensure maximum success.  No two days are the same and we are looking for someone who can be flexible in their approach and able to multitask effectively. 

You will be based at our purpose built children’s hospice just outside Maidenhead, which provides support to children with life-limiting or life-threatening conditions and their families. We would love to hear from talented individuals who want to help us raise the money that we need to make these services available to all families who need them.

Our core values are key to who we are.  We are looking for individuals who are committed to reflecting our core values in all that they do - Determined, Empowering, Valuing others, Integrity, Nurture, Empathy.

Supporter Care Officer 

(England South)

£25,859 per annum (pro rata for part time hours)

 (Ref: SUS4343)

Full Time 37.5 hours per week – happy to talk flexible working

Contract: Fixed term until 30 June 2025

Base: Flexibility of hybrid working, with two days a week working from the Bristol hub.

About the role

It is an exciting time to join the charity as we make significant investments in the fundraising team to focus on promoting Liveable Towns and Cities and develop Paths for Everyone. Supporters and donors are at the heart of Sustrans work, helping us to achieve our overall mission of making walking and wheeling accessible for everyone.  In this role you will act as the primary contact point for donors and the general public, playing a key part in helping us to deliver a great customer experience.

You will be responsible for interactions and enquiries using a variety of methods (phone, email, letter, and digital channels) along with providing excellent customer service including taking and approving orders over the phone. 

We offer true hybrid working, with a mix of home working and the opportunity to work from our hub in Bristol, with flexible hours offered to suit individual circumstances.

About you

You should be a clear communicator and have experience in handling enquiries and complaints via phone, e-mail, and digital channels.

This is a customer centric role so you should have demonstrable experience in delivering high quality customer/supporter care.

With the ability to work and plan independently, you will also be comfortable working collaboratively and effectively across multiple teams.

Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups. 

What we offer

In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment. 

Wellbeing

• 28 days’ leave per annum plus bank holidays for full-time working
• Ability to buy an extra week of annual leave (pro-rata for part-time staff)
• Staff volunteer days
• 24/7 free, impartial and confidential support service
• We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes

Financial

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
• Death in Service benefit – 3 x annual Salary

Family Friendly

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)

Additional information

• Closing date for the receipt of completed applications is 23:59, 02 December 2024. 
• Interviews will take place in via MS Teams during the 11th or 12th December 2024

About Sustrans

At Sustrans you'll be part of a movement to make it easier for people to walk and cycle. 

We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.

You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet. 

 We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported. 

You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.