Delivery manager jobs

This post is an opportunity to join a dynamic, succesful charity providing a respected psychodynamic training for counsellors and psychotherapists, as well as a counselling service in Frome and beyond.

You will be a qualified psychodynamic counsellor or psychotherapist, with training or teaching experience. You will support the Head of Training and the teaching staff in the delivery of a high-quality, psychodynamic training service.

Role description: 

We are seeking a highly motivated and self-driven individual to join our Fundraising Team as the Community Fundraiser. You will lead, plan, cost and deliver an exciting and varied community fundraising programme to grow income and a strong return on investment. You will need to work closely with the Director of Fundraising to shape the plans and resources required for the future.

The post holder will require a good knowledge of fundraising and considerable energy and enthusiasm that will inspire patients, visitors, hospital staff and the local community to choose Southampton Hospitals Charity as their preferred charity. 

Main Responsibilities: 

• To develop, support the delivery of and evaluate a strategic supporter journey and stewardship journey across the community fundraising programme focused on generating net return and supporter retention.  

• To create and increase awareness of fundraising for Southampton Hospitals Charity across all University Hospital Southampton sites working closely with the Marketing and Communications team

• To foster effective and productive relationships with key stakeholders including consultants, doctors, nurses, care group managers etc 

• To ensure visibility of fundraising materials including poster sites and leaflet holders in the hospitals, community etc and ensure they are kept up to date and relevant

• To be proactive in seeking out new fundraising opportunities, relationships, and networks. 

• To lead on researching and developing Trust and charity networks to acquire new supporters in the communities served by the UHS Trust based on audience insight and analysis

• To build and maintain relationships with supporters through face to face, telephone, email, and written correspondence with the aim of securing financial and “in kind” support. 

• To have an insight led approach to our activities, regularly analysing data and gathering supporter feedback.

• To develop a comprehensive pipeline of fundraising opportunities such as adopted charity of the year for regional shows and events, mayors and golf captains. 

• To be the first point of contact for groups and individuals organising community activities to raise money for SHC, motivating and encouraging them to raise as much money as possible. 

• To proactively research and identify influential individuals in schools and community groups to build and develop relationships and gather support for key campaigns 

• To appropriately support all community fundraising activities- Thank and report on how money is spent and provide high levels of supporter relationship management which will result in long term support. 

• To liaise and manage relationships with external suppliers such as 3rd party event organisers, event companies and venues. 

Other 

• To be responsible for the input and maintenance of the fundraising database (Beacon) and ensure records are kept up to date in a timely, accurate and consistent manner

• Be aware of income and expenditure budgets working to ensure all activity achieves a return on investment of 4:1 

• To be aware of the changing external environment to pick up on opportunities and keep abreast of current trends, circumstances or topical issues that will enhance the event or the charity. 

• To keep up to date with guidance and best practice from the Fundraising Regulator and Chartered Institute of Fundraising 

Person Specification: 

Knowledge and experience 

• Experience of increasing income through successful community, events, corporate or volunteer fundraising programmes or equivalent transferable experience from another sector 

• Experience of successful project management including planning and delivering projects within budgets and on time to meet departmental, team and personal objectives and KPIs 

• A proven track record of delivering an excellent customer/supporter stewardship experience 

• Experience of managing multiple projects and budgets 

• Demonstrable experience in using data insight and analysis to inform decision making 

• Excellent IT skills including using Excel, Word, Outlook and Power Point as well as experience of administering and maintaining dedicated supporter CMS databases 

• Knowledge of a Fundraising Database and knowledge of fundraising regulations e.g. GDPR

Skills, abilities, and behaviours 

• Excellent interpersonal and negotiation skills with the ability to motivate and influence people 

• Ability to build personal, meaningful relationships with colleagues, customers, supporters and donors 

• Ability to adapt quickly and be solutions focussed 

• Ability to prioritise and manage a demanding workload and work on several priorities at once: ability and willingness to adapt to changing workloads and priorities 

• Ability to work as part of team and to use own initiative  

• Knowledge and experience of using a CRM database (Beacon) 

• Excellent communication skills with an ability to prepare and deliver compelling presentations and engage with a wide range of audiences 

• Good written skills with the ability to communicate with different stakeholders 

• Self-driven and results orientated with a positive outlook and clear focus on supporters. 

• Willingness to work hard and attend, where necessary commitments outside normal office hours. 

• A Full UK driving license and access to a car. 

Senior Digital Communications Officer

Salary: £36,124 starting salary (salary range will increase to a max £38,626 via the length of service) per annum plus £4,190 Inner London Weighting if based in London per annum

Contract: Fixed Term contract until June 2026

Hours: Full-time. 35 hours per week (excluding lunch breaks). Some evening and weekend work may be required for which time off in lieu should be claimed.

Location: Any Refugee Action Office: London, Manchester, Birmingham, Bradford.  We will consider a UK-based hybrid working option. 

Information Session

We are running an information session Via Zoom on Wednesday 23 April 4pm-5pm. 

This will be an opportunity to learn more and ask questions about this role or about any aspect of the recruitment process. 
Please do attend if you’d like to know more. Details for joining the call are below: 

Topic: Senior Digital Communications Officer - Information session
Time: Apr 23, 2025 04:00 PM London
Join Zoom Meeting
https://us02web.zoom.us/j/81563391101
Meeting ID: 815 6339 1101

About Refugee Action
Refugee Action exists to work with refugees and people seeking asylum who’ve survived some of the world’s worst regimes. We are a national charity with more than 40 years’ experience of empowering people who’ve survived some of the world’s worst regimes to secure the protection and support that they need to live with dignity and respect and build a new life in the UK. We do this by providing expert advice and casework, building the capacity of partner organisations and campaigning on the policies that affect them.

About the post
This exciting role would mean joining Refugee Action at a crucial point in the charity’s 40-year history, full of opportunity and potential. You will use your creative skills to support the creation of innovative digital content to engage and mobilise existing supporters and add to Refugee Action’s rapidly growing audience. Working between the fundraising and campaigns team, this role will support the Digital Communications Manager to deliver our ambitious digital strategy, focusing on the development of engaging digital content, the management of one of our key supporter databases, and will lead on the engagement and retention work which supports Refugee Action’s fundraising and campaigning.

We are looking for candidates that can demonstrate:
• Commitment to removing barriers to power for people with lived experience, and commitment to anti-racist practices.
• Understanding of how the UK’s hostile refugee protection and asylum system impacts those affected by it.
• Strong understanding of the role of digital tactics in the development and execution of campaign strategies.
• Strong writing, editing and proof-reading skills, with experience of using these within a fast-paced environment and adapting content for difference audiences.
• Experience of maintaining and nurturing social media communities and creating impactful digital content.
• Knowledge of Facebook advertising, including the set-up, management and analysis of ad performance.
• Experience using Canva, or Adobe creative software – particularly Photoshop, InDesign and Premiere.
• Experience of using Engaging Networks or similar system or proven ability to learn new systems quickly.
• Thorough understanding of website optimisation with experience working with website content management systems.
• Experience of using Google AdWords, and of using reporting and analytics tools, such as Google Analytics.
• Understanding of the digital landscape, and emerging trends in web and social technology and digital fundraising.

Closing date: 23.59pm, 27 April 2025
Interviews: 7 May 2025

Refugee Action only operates in the UK, so all roles are UK-based, and you must have the right to work in the UK.

This role is not on the Shortage Occupation List. If you have permission to work that is restricted to the Shortage Occupation List, we will be unable to appoint you to this role.
You can find out which roles are on the shortage occupation list via these two links:
• Skilled Worker visa: shortage occupations
• Skilled Worker visa: shortage occupations for healthcare and education

We are currently campaigning for people seeking asylum to have the right to work in the UK, see our Lift the Ban campaign here.

This is your opportunity to make a real difference!

Nottingham Hospitals Charity is looking for a Community Fundraiser to join the team and play a crucial role in growing our community fundraising income. The team needs an energetic and confident communicator who enjoys building long lasting relationships with supporters and wants to make real impact for our amazing local NHS hospitals.

Working to support Nottingham University Hospitals NHS Trust, this varied role will support on the delivery of a diverse portfolio of community partners, supporters and events. The successful candidate will have a friendly and engaging personality and enjoy engaging people face to face, over the phone and via email.

As a small, dynamic team, we have big ambitions to build on this income stream and grow our community income in the coming years. The role will entail identifying, managing and growing a portfolio of community supporters to help us deliver our fundraising ambitions.

You could be an individual who is already successfully working in fundraising or perhaps has been inspired to make the leap into the third sector with transferable experience. Above all, you must be energetic, target-driven and able to communicate with real passion and influence.

About Nottingham Hospitals Charity

Nottingham Hospitals Charity exists to support patients, families and staff at Nottingham University Hospitals NHS Trust, which includes the City Hospital, Queen’s Medical Centre, Nottingham Children’s Hospital, Hayward House palliative care centre and Ropewalk House hearing centre.

As one of the biggest NHS charities in the UK, Nottingham Hospitals Charity has raised over £60million in 17 years, to fund state-of-the-art specialist equipment, medical research projects, enhancements to the hospital environment, and staff support programmes.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

 

Main duties of the job

Reporting to the Senior Community Fundraising Manager, you will grow our community income by recruiting and managing community supporters to drive our fundraising efforts across our key campaigns, lead and motivate individuals to take part in fundraising activities, turning conversations into lasting relationships that support our amazing local NHS hospitals.

Working primarily with community supporters, the post-holder will also need to work closely with our Corporate, Individual Giving and Legacy, Comms and Marketing colleagues in support of our overall objectives.

 

KEY JOB RESPONSIBILITIES

• Manage and cultivate a portfolio of community supporters and prospects to grow income
   
• Build multi-layered stewardship plan that secures long-term support and offers excellent customer service
   
• Build year-round cultivation and stewardship event plan for individual supporters and community groups
   
• Support Senior Community Fundraising Manager to develop and implement annual community fundraising action plans to grow income, generate new leads and manage ongoing relationships
   
• Conduct prospect research to identify best prospects and plan approaches to introduce the Charity to secure support, to include Charity of the Year partnerships and sponsorship opportunities
   
• Proactively cultivate and develop relationships with new community supporters and develop relationships with existing donors to secure ongoing support
   
• Provide effective relationship management and stewardship to demonstrably increase retention of community donors
   
• To promote and help co-ordinate NHC volunteering opportunities
   
• Think creatively to develop fundraising initiatives to encourage community supporters to engage with Nottingham Hospitals Charity quickly and easily
   
• Identify opportunities to secure Nottingham Hospitals Charity as the beneficiary for community charity events
   
• Support with the planning and execution of events and opportunities for community partners to showcase our work and engage with new supporters
   
• To ensure the meticulous recording of all data on Raiser’s Edge and filing systems (including personal data and financial information)
   
• To work with Nottingham Hospitals Charity’s fundraising, administrative and IT systems and guidelines
   
• To represent Nottingham Hospitals Charity internally and externally as required
   
• To regularly work outside of regular office hours
   
• To undertake any other duties, which may be reasonably required
   

If you have any questions about the role or working at Nottingham Hospitals Charity, please contact Michelle Dorman or Sam Cousens at Nottingham Hospitals Charity

We’ve got an exciting opportunity for a highly organised executive assistant to take on a role supporting our CEO and other senior leaders. This role offers the chance to work closely with the leadership team to support the delivery of strategic projects and support our working groups.

Share is a registered charity and a centre for training and wellbeing. We provide a range of programmes helping adults with learning disabilities, autism and other support needs become more happy, healthy, and independent. Our vision is a world where disabled people are fully included in society, living the life they choose, and we need talented people like you to help us make that happen. 

You’ll play a key role at Share, making sure the day-to-day management of the CEO’s office is organised and productive, and that all matters are dealt with in a professional, efficient, and sensitive manner. You’ll support fundraising at Share, so we can do more great work supporting our students. You’ll conduct research and compile data to support decision-making and help demonstrate the impact we make.  

Main responsibilities  

• You will provide support to the CEO on strategic and improvement projects 

• You will provide high-level and comprehensive executive support to the CEO, including efficient coordination of meetings and other appointments on behalf of the CEO  

• You will liaise with Share’s board by taking and producing Share board minutes and supporting new trustees 

• You will provide support with fundraising and provide data about our students to support fundraising applications 

• You will work with the CEO and working parties to organise annual events such as the Share awards 

Who we’re looking for 

• You’ll be a proactive and organised person who embodies our values 

• You’ll be comfortable working to different deadlines and working on a variety of tasks 

• You’ll have excellent attention to detail, keen to develop new skills and be trustworthy and discreet  

• You’ll be happy to work on solo projects but are also keen to play your part in small teams 

• Most importantly, you’ll share our values and our enthusiasm for changing lives for the better 

Why work for us? 

Share is committed to empowering disabled people. You’ll make a difference every day, helping people to live as independently as possible. 

Our values drive us forward. They provide the framework for everything we do, including who we hire. We believe everyone has something to offer others, and we build on people's individual talents, interests and abilities. We think happy employees are successful employees. 

We won employer of the year at the Wandsworth Business Awards in 2019 and we hold gold Investors in People accreditation. This means we truly understand the value of people: we focus on what people can do, not what holds them back. And we have robust policies in place so that every single person working at Share takes ownership for making our programmes come to life. 

We’ve been praised for our thorough induction process and supportive working environment where everyone has a voice and is valued. You’ll be surrounded by people who support you, challenge you, and inspire you. 

How to apply 

We actively encourage applications from people from minoritised ethnic communities and with lived experience of a learning disability and/or autism. This is because we believe our staff should reflect the diversity of our student body wherever possible in order to provide the best possible service. 

To apply for this role, please send us your CV and a personal statement addressing the three questions below:

1. What do you think are the three most important qualities of an EA and how have you demonstrated them? 
2. What strategies do you use to stay organised and keep track of numerous ongoing projects or tasks? 
3. Describe what you would do organise and deliver an event smoothly

Please also let us know your preferred working hours / locations. This can be a hybrid role. 

If you would like to have chat about the role or visit us prior to applying, please contact a member of the HR team.

We focus on ability and believe people work best when they feel valued, safe and happy. We do all that we can to make sure that Share is friendly and welcoming to everyone. All CVs and applications are sanitised to ensure unbiased recruitment, and if you make it to interview stage, some questions will be sent in advance. All disabled applicants who meet the minimum criteria will be offered an interview. 

This job is subject to two satisfactory references, an enhanced DBS check and providing evidence of the right to work in the UK. If you are disabled and would like to discuss other ways of submitting your application, please contact us. 

Our privacy policy for job applicants can be found on our website.

We look forward to receiving your application. 

Our day centre service is currently open three days per-week offering respite, food and somewhere safe to be for anyone facing street homelessness. It provides advocacy and casework services to those who are vulnerably housed or homeless, supporting them to address their individual crisis and the underlying causes. We also provide a small year round night shelter provision. 

APAP works in close partnership with a number of key agencies locally including drug and alcohol teams, street outreach services, local authority housing teams and the wider VCS. We are a gateway service in the community through which our clients can access a range of support. 

The Community Fundraising and Partnerships Coordinator will be responsible for developing and nurturing relationships within the local community to support APAP’s fundraising efforts, including schools, local businesses, faith and community groups. A key feature of this role will be developing increased year-round community engagement and fundraising, leading into the planning and delivery of at least one annual fundraising campaign. The successful candidate will have the opportunity to engage directly with stakeholders to build strong partnerships, whilst contributing strategically to the growth of the charity's fundraising efforts. 

SMK runs programmes for individuals and groups, offering support, advice, and a place to share knowledge on the key areas of effective campaigning. From strategy, tactics, and targets to evaluating successful campaigns, we equip campaigners with the tools and confidence to drive high-impact change.

As Head of Programmes, you will be responsible for developing and overseeing the quality, delivery and impact of all our capacity-building programmes. You will be key in managing our stakeholder relationships, including our pool of Associates, grant funders and consultancy clients. You will be responsible for stewarding and developing our existing training offer securing an annual trading income of up to £140k and a grant income of £300k (60% of which is already secured for 25/26 with more in the pipeline).

You will need commercial nous, grant fundraising expertise, the ability to develop and manage programmes, and the confidence to influence and support clients and donors. Using your knowledge of change and strategy, you will develop creative and agile programmes and ensure they are continuously being improved in a fast-changing field. You will be intellectually curious and follow campaign trends supporting campaigners to thrive and get results.

We have some excellent benefits including 25 days annual leave and an additional Christmas closure as part of our commitment to work/ life balance.

We have some big fundraising plans, and as we look towards a major appeal later this year, we are growing our fundraising team. 

Our Trusts and Foundations Fundraiser will be able to write compelling cases for support, bringing in funding from a range of charitable trusts to support delivery of our programmes, directly supporting people living with cancer in our region. They will be detail focussed, able to engage suitable funders and work effectively with colleagues to identify opportunities to attract support.

Working as part of a small but highly effective fundraising team, the successful candidate will have highly developed writing skills, be motivated to work towards challenging income targets, and be committed to making a real difference to lives affected by cancer in our community. 

It is an exciting time to be joining our fundraising team, and if you are up for a challenge and want to help us achieve amazing things for our community, please get in touch.

We're recruiting for someone to lead our Capacity Building & Standards (CB&S) function on a maternity cover contract.

The CB&S function aims to build the capacity of organisations and institutions to embed the processes, skills, structures and cultures needed for effective public engagement in decision making. This includes work in the public, private and third sectors.On a practical level this includes developing and delivering training courses and mentoring programmes; setting up and supporting networks; authoring good practice guides and thought leadership pieces; being responsible for our Knowledge Base and tools; leading sector-wide standards development; and, managing and other programmes and projects that supports the embedding of public participation and engagement in the UK. 

In this role you will lead the CB&S team in the development, design and delivery of impactful and sustainable capacity building and standards setting programmes and projects. You will oversee the work of the function and quality direct work of around 10 people (both CB&S team and cross-function roles). You will be a member of our management team, be accountable for the function achieving its objectives, report on function performance to the board and oversee the implementation of our impact framework supported by the impact working group.

We work across the UK, with offices in Belfast and London. Many of our staff work from home across the UK or in a hybrid pattern, rather than being based at one of our offices, though we meet up regularly as a team

We are seeking an experienced and technically proficient Head of Financial Control to join our finance team and play a critical role in safeguarding the financial sustainability and integrity of our organisation.

At National Star, we are dedicated to enabling people with disabilities to realise their full potential. Over the past 15 years, our charity has grown significantly—from £15 million to over £40 million in annual income—and now operates a broad range of education, care and health services across Gloucestershire and beyond. We employ over 1,300 staff and are proud of our reputation as a leader in innovative and life-changing support.

About the Role

This senior role is responsible for ensuring strong financial control, regulatory compliance, and the accurate and timely reporting of financial information. You will lead on statutory financial reporting, audit, treasury management and tax compliance, supporting the organisation’s strategic and operational decision-making.

Working closely with the Director of Finance and key internal and external stakeholders, your work will ensure the charity's financial integrity, transparency, and efficiency and will directly support National Star’s ability to deliver high-quality services to those who need them most.

We are not standing still and key to this role will be a drive for change, challenging existing systems and controls to ensure that the organisation is using best practice to minimise risk whilst shaping and strengthening our financial systems at a time of growth and innovation.

About You

We are looking for a highly capable, qualified finance professional who combines strong technical expertise with a values-driven approach to leadership.

You will have:

• Demonstrable experience in a senior financial control or financial reporting role, ideally within the charity, education, or care sectors.

• In-depth knowledge of financial compliance, VAT, and charity accounting standards.

• Excellent communication skills, with the confidence to advise senior stakeholders and influence decision-making.

• Strong leadership skills, with the ability to manage a team and collaborate across departments.

• A proactive and solutions-focused mindset, with a commitment to continuous improvement.

• A values-led mindset and genuine commitment to the mission and purpose of National Star.

Why Work with Us?

Joining National Star means becoming part of an organisation that is making a tangible difference in people’s lives every single day. You will be supported by a dedicated team and have the opportunity to shape and strengthen our financial systems at a time of growth and innovation.

We offer:

• £250 welcome bonus (on completion of probation)

• Flexible working arrangements

• Wider range of benefits and pension scheme.

• Ongoing professional development and training

• A friendly, inclusive and mission-led working culture

Job Title: Hackney Paid Peer Supporter

Salary: £25,207 FTE (£15,124,20 pro-rata)

Hours per week: 21 hours 

Contract: Fixed Term contract until 31st March 2026

Location: Homerton Hospital, Hackney Borough Based

Benefits: NCT membership with access to exclusive benefits, pension  scheme, 30 days annual leave plus 8 bank and public holiday.

About us

NCT is a charity with a clear mission: to support people as they become parents, through pregnancy, birth, and early parenthood.

With a 65-year history of transformative change, we are a vibrant community of volunteers, practitioners, peer supporters, members and advocates. We are the largest parenting charity in the country and over the decades we’ve supported millions of people on their unique journey into parenthood. 

While many know us for our antenatal classes, we also do much more. We campaign on issues that matter to parents, provide infant feeding support, and run thousands of free community events and activities led by our amazing volunteers. We also support families facing challenges like social isolation, feeding difficulties, and poor mental health. We offer support in communities, in hospitals and online. 

NCT is committed to social justice and equity. We are dedicated to being an anti-racist charity and believe that inclusion is everyone's responsibility. Being there for every parent requires bold action to challenge inequalities. By creating inclusive spaces and services that are built on collaboration and trust, we welcome and celebrate diversity and strive to meet the needs of the pregnant women, new parents, families and communities that we serve.

As the world changes and new challenges are thrown up for parents, our charity must change too. Join us now and be part of this journey, and ensure that every parent feels connected, confident and safe. 

About the role

Our Hackney Parent Support project is commissioned by Hackney Council, to offer infant feeding support across the region in both community and hospital settings and parenting courses for families throughout the Hackney region. The support is delivered by staff and volunteer peer supporters.

We are seeking a capable Peer Supporter who will support parents at Homerton Hospital and at various community settings in Hackney. This role will mainly be based between Homerton hospital and out in the community (expenses will be reimbursed).

You will be responsible for offering infant feeding support for parents within Homerton Hospital and the community. Some of the key responsibilities of the role include:

• Providing breastfeeding support to families on the wards at Homerton hospital and community settings within Hackney.
• Support in delivering inductions for volunteer peer supporters.
• To report any concerns or additional support needs of women to the NCT management team and/or Infant Feeding Lead for referral onto partner agencies as appropriate. 
• To attend regular supervision/support sessions.
• Having a good working knowledge and understanding of the local demographics in the Hackney area and ensuring all support is accessible and inclusive.
• Ensure that data collection and feedback is collected in a timely manner in an inclusive way.

You must have good communication skills and be able to build relationships and create a rapport with a wide range of people easily. This is a large project and covers multiple locations so you must be able to confidently prioritise your own work, be highly organised and able to work independently.

Being able to make decisions and respond appropriately to our staff, peer supporters and parents and other external stakeholders is essential, alongside good IT skills– including Outlook, Word and Excel – and you must have good attention to detail.
 
It is essential for this post that you undertake the training to become an NCT Breastfeeding Peer Supporter. This requires experience of giving breast milk. The training can be undertaken within your working hours.

The role is 21 hours per week which will be predominantly Monday to Friday within the working day, however, will include occasional evening and weekends. This role is mainly based at Homerton Hospital and at community settings across Hackney.

About you

• Are you willing to undertake our Peer Supporter training? (Requires experience in giving breast milk)
• Can you work at pace and juggle a number of different priorities?
• Are you passionate about supporting families to reach their parenting and feeding goals and contribute to their positive wellbeing?
• Do you want to join an amazing Charity that supports parents across the UK?
• Would you like to be part of an amazing team of passionate staff?

What we offer

We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support.

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity. We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process. 

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability. 

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment. 

Closing date: 24th April 2025 at 23:59

Interviews: Week beginning 27th April 2025

Salary: £45,000 per annum 

Location: We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.

Our office is a short walk from King’s Cross station in London. Our expectation for this role is that you will come to London 1 or 2 days each week for meetings, including a quarterly ‘all staff’ event. You may also be required to visit member hospices or suppliers from time to time. You can choose where to work for the rest of the time, in the office or remotely (home or another appropriate location). We encourage all colleagues to visit member hospices to help inform our work and you may be able to work from there.

Contractually this role is London-based.

Contract: Fixed term until April 2026, full time.

Benefits:

• 25 days annual leave rising to 30 days after 2 years (+ an extra 10 days on each 5th year). Pro rata for part time hours
• Matched pension scheme up to 7% of salary
• Support for staff with caring responsibilities
• Flexible working 

How to Apply: CV and supporting statement - using Hospice UK’s supporting statement document – see below

Closing date for applications: 12pm on Tuesday 22 April 2025.

Interview dates: Likely to be Tuesday 29 April, Wednesday 30 April or Thursday 1 May (to be confirmed) Interviews will take place over Microsoft Teams.

We’ll send questions and assessments to you in advance so that you can prepare. Let us know if you have any specific needs to be able to fully engage with the process.

Job Information

As Business Intelligence (BI) Developer you will be responsible for working with Hospice UK’s data to provide insights that support decision-making.

You’ll collaborate with colleagues at all levels to understand their needs and develop dashboards, reports and insights which help facilitate efficient, effective, and modern ways of working and a great colleague experience.

Guided by the Data Manager, you’ll ensure that Hospice UK complies with all relevant legislation and best practice such as complying with UK GDPR and maintaining our security accreditations. You’ll also work closely with other members of the ICT and Data team. 

You’ll bring a broad set of data skills and knowledge with specific technical skills and experience developing using Power BI and SQL. We are at the start of our journey using modern data tools, with training for all colleagues planned, but you will need to guide inexperienced colleagues. Whilst challenging, this is an opportunity to shape how we work for the long term. 

You’ll be working with others to collect and analyse the data that is most useful for hospices across the UK to compare their services and understand the impact we make collectively. You’ll also combine this with third-party data sources, such as population data, which will help local hospices reach everyone who needs help. Hospice UK will use this data and insight for national research and campaigning. 

For our hospice sector data work, there are multiple data sources, some of which are bespoke databases within Hospice UK’s systems, whereas others are external including publicly available. 

Internally, within Hospice UK, you’ll work with colleagues from different departments to improve how we measure our own performance. You’ll develop a performance reporting framework which provides clarity and insight, from our Board level key performance indicators to our day-to-day operational process performance measures. 

Within Hospice UK the main data sources are our CRM, Website CMS, Grants Management, Finance and HR systems. We also use bespoke data capture forms and databases for specific purposes. 

We’re a small in-house ICT and Data team, supported by 3rd party suppliers. 

Your line manager is Richard Cooper, Data Manager. Richard joined Hospice UK in February 2024, bringing with him a wealth of experience from the private, public and non-profit sectors.

You’ll find lots more information in the Candidate Information Pack below.

How to apply

If you would like to apply for this role, please send the following documents to recruitment by 12pm Tuesday 22 April 2025:

• Your CV. Ideally in Microsoft Word format and less than 3 pages of A4
• A completed supporting statement form (where you can demonstrate how you meet the person specification.)
• A completed equalities monitoring form.

We will shortlist candidates based on their CV and supporting statements. 

We believe in fair recruitment and working to remove bias, so all applications will have identifying indicators removed before being submitted to the shortlisting panel.

Please make sure you provide your contact details in your email. We’ll contact you to let you know whether we would like to meet you. Please note the interview dates above and let us know if there are adjustments you might need to participate fully in the process. 

To be considered for this role you must have the right to live and work in the UK for your application to be progressed. Hospice UK is an Equal Opportunities Employer.

About the oppurtunity:
You will help drive the quality and impact of our key stage 2 (KS2) and key stage 4 (KS4) maths tutoring programmes through subject-specific training of volunteer tutors, and by advising and supporting our (mostly) non-teaching staff members who manage these volunteer tutors day to day.

You will also observe and give feedback to volunteer tutors delivering maths tuition, and deliver general training for new volunteers, so that they are confident and effective in taking part in our tutoring programmes.

Closing date: Sunday 4th May 2025

Interviews: Monday 12th and Tuesday 13th May 2025

Start date: Monday 18th August 2025
 

Specific responsibilities relating to the role:

Supporting the delivery of our maths curriculum: 

• Design and deliver online maths-focused training for volunteer tutors so that subject knowledge is secure within the tutor community.
• Provide advice and support, including some direct tutor communications, on subject-specific matters for Action Tutoring staff who manage volunteer tutors.
• Maintain existing tutoring GCSE and KS2 maths curriculum resources to ensure volunteer tutors have high quality materials to use in sessions.
• Support Action Tutoring’s Programme Department to provide and respond to requests for additional materials for tutoring sessions, particularly maths sessions.
• Support with creation of additional maths resources on an ad hoc basis as required, applying Action Tutoring’s pedagogical approach and standards for diversity, equity and inclusion.
• Format any newly generated maths curriculum content for printing.
• Reformat maths curriculum resources for online delivery of tutoring sessions.
• Engage in learning and development opportunities in order to keep knowledge about the expectations set out in the maths national curriculum (KS2 and KS4) and the main exam boards up to date.

Quality assuring tutoring delivery:

• Observe several virtual tutoring sessions a week. Make detailed and unbiased notes on tutor skills, craft empathetic constructive feedback in emails.
• Support our programme delivery team to craft communications and feedback to tutors.
• Produce ‘quality tips’ and resources for tutors and staff.
• Work with Action Tutoring’s volunteer engagement team to feedback trends so that the quality assurance process at the tutor application stage is as strong as possible.

Delivering volunteer tutor training:

• Support the Training Manager by delivering up to four virtual initial tutor training sessions a week during peak months, presenting Action Tutoring’s established training content.
• Support the Training Manager by contributing updates to tutor training content.
• Create content for tutor CPD materials to support with maths tutoring.

Person specification

Qualifications criteria: 

• Qualified secondary school teacher of Mathematics
• At least two year’s teaching experience in English state schools with an understanding of the barriers facing disadvantaged pupils 
• Right to Work 

We are looking for some of the following attributes, though you might be more experienced in some areas than others: 

• Experience designing and formatting curriculum resources to support learning, either for print or digital use 
• Experience as a private, school-based or volunteer tutor
• Evidence-based knowledge of how children and adults learn online compared to in person 
• More than two years’ experience in the classroom 
• Provided coaching or mentoring to trainee teachers 
• Experience as a GCSE maths examiner 
• Willingness to learn and become confident in the KS2 maths curriculum
• Understanding of the different pedagogical approaches required in small-group learning compared to classroom teaching, with a robust understanding of tutoring as a mechanism for supporting pupil personalised learning
• Able to communicate pedagogy in jargon free, accessible ways to non-specialists 
• Empathetic and skilled at providing feedback in a sensitive but constructive way 
• Experience delivering training or CPD to adults with energy and confidence, able to engage attendees, facilitate discussion and manage time effectively
• Experience and confidence using Zoom technology (or similar) to deliver training, making the best use of its functions to improve the training experience. 
• Organised with strong time-management skills, able to independently manage a varied range of tasks and responsibilities 
• Good attention to detail with administrative tasks, able to follow instructions well with a working understanding of the importance of data privacy 
• Adaptable and open to learning with a passion for self-improvement, proactively seeking opportunities to develop and upskill 

You will be likely be more successful in this role if you have:

• Experience designing and formatting curriculum resources to support learning, either for print or digital use 
• Experience as a private, school-based or volunteer tutor Evidence-based knowledge of how children and adults learn online compared to in person 
• More than two years’ experience in the classroom
• Provided coaching or mentoring to trainee teachers 
• Experience as a GCSE maths examiner 

Position: Helpline Support Officer
Hours: Full-time (35 hours a week) – Substantial Part Time considered
Contract: Fixed Term 12-month maternity cover contract
Location: Office-based in London, with regular home working
Salary: Starting from £26,384* per annum plus excellent benefits
Salary Band and Job Family: Band 1*, Charity
*you’ll start at our entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

In this role you will be providing emotional support and information to people affected by multiple sclerosis (MS) that empowers them to; live to their full potential, take an active role in their treatment and secure the care and support they need. As part of the helpline team you will also contribute to the overall implementation of the teams objectives and successfully embedding new services.

Our helpline is open 9am – 7pm and therefore this role includes working a shift pattern of 9-5, 10-6, 11-7 or as the service demands.

Please note this is a fixed term 12-months maternity cover contract. This role is full time, part-time hours (28 hours +) will be considered.

Closing date for applications: 09: 00 on Wednesday 23rd April 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.