Debt Quality Advice Manager Jobs

Are you driven by social justice issues? Do you want to help people people disenfranchised and stigmatised as a result of their circumstances?Have you completed your LLB, GDL, or SQE1, and have at least 06 months’ experience in providing social welfare legal advice and casework in crime, housing, benefits or debt. then maybe this role is for you!

We are looking for a Legal Adviser to join our social justice legal team and will be required to deliver a minimum of 2 services through our in-person and ‘virtual’ legal services to clients attending alcohol/drug treatment centres, homeless day centres, and sexual health clinics. The legal advice, assistance and representation we provide has a particular focus on debt, housing including homelessness, and welfare benefits. The post holder will also be required (after a period of induction and/or training) to provide advice on Release’s national legal helpline pertaining to the criminal law and the criminal justice system related to drugs offences, and broader legal advice through our new Harm Reduction Hub drop-in service. In addition to the delivery of legal services, the postholder will also be required to assist with the policy work undertaken by the organisation.

We are also developing an immigration service which will be available from early 2025 and will be available to a limited number of host services initially. We have been successful in tendering for legal aid contracts for Community Care and Public Law from September 2024, and there may be opportunities for the post holder to work within these in the future.

MAIN OBJECTIVES

• To deliver, under supervision, high quality legal services to clients at centres in the London area, and with training deliver our 'virtual' legal outreach service to clients.
• To provide advice, casework and (where appropriate) representation in the category of welfare benefits, housing and debt.
• To provide legal advice on the national helpline and through the Harm Reduction Hub to those impacted upon by the drug laws or have legal problems due to their drug use.

If you think you have the drive and enthusiasm then this could be for you!

Are you driven by social justice issues - looking to take up a challenge for people disenfranchised and stigmatised as a result of their circumstances? Then you could be the new solicitor our social justice legal team is looking for. 

We are a specialist drugs charity expanding our are legal services into new areas of law having been awarded legal aid contracts for Community Care and Public law. And if that's not enough for you, we are also developing our immigration service to be available and free at the point of delivery. So if you are driven to make a difference, and enthusiastic then maybe this role is for you!

The person we are looking for is:

• Qualified Solicitor and holder of a Practising Certificate or eligible to obtain one on appointment; and
• Proven experience of working on social welfare law, or public law matters under a legal aid contract or of providing immigration advice in a professional setting.

As a member of our dynamic social justice legal team, based in London, your responsibilities will include:

• high quality legal services to clients of alcohol/drug treatment centres, homeless day centres, and sexual health clinics in the London area, and when necessary and with training deliver our expanding 'virtual' legal outreach services to clients elsewhere in the country;
• Managing and completing casework resulting from our legal outreach services on issues including welfare benefits, housing, and debt;
• Working with the Supervising Solicitors in the development of our legal aid and immigration work;
• Providing advice to the public and professionals about legal issues connected with drug use (training will be provided);
• Updating our specialist publications;
• Contributing to our local and National policy commentary/response on drugs, and all associated legislation

Doncaster Foodbank (Trussell Trust) Ltd is offering an exciting and challenging job opportunity to manage and lead a committed team of 3 employees and over 50 volunteers as we seek to alleviate hunger, restore dignity and offer hope to people in crisis in Doncaster.

We are looking to recruit a creative and ambitious Fundraising and Communications Manager. A key focus of the role is the development of our donor management systems and corporate partnerships, whilst providing strategic oversight of the charity’s internal and external communications. Bid-writing expertise is desirable but not essential. We are looking for a highly effective individual with demonstrable and relevant fundraising experience, as well as excellent planning, organisational and people skills. The Fundraising and Communications Manager will ensure we take a strategic approach to fundraising that ensures the charity’s income will support our growth and development in the years ahead, in line with our 2030 Strategy.

This is a great opportunity to bring established skills and experience to bear in a local organisation undertaking groundbreaking work in a range of exciting areas. The Fundraising and Communications Manager will work alongside colleagues with a wealth of experience at Sufra, and will collaborate closely with the local community and a wide range of local partners and donors. Your input and collaboration will support the charity’s work developing innovative food access models and civic engagement programmes, as well as our efforts campaigning to change the policies that perpetuate poverty.

We would encourage applications from local residents, with knowledge of the London Borough of Brent. We’re open to applications from anyone with relevant experience, but we are particularly interested in hearing from those with the following:

• Accredited Fundraising and/or Communications Qualification OR Equivalent Experience
• 3+ years of relevant fundraising experience in a charity of a similar size or larger than Sufra
• Experience in the strategic management of marketing and communications
• Line Management and supervision
• Budget Management
• CRM development and management
• Proven numeracy and data analysis skills
• Excellent written communication skills, including writing creative and impactful copy
• Ability to work with others collaboratively
• Advanced IT Skills (Microsoft Office, Teams,
  SharePoint, Mailchimp, CRM systems)
• Honest and Trustworthy
• Positive, Friendly & Hard-working
• Able to work in a fast-paced environment and manage different projects at once
• A self-starter with a can-do attitude
• Commitment to the Values of Sufra

Citizens Advice Luton is a well-respected local charity with over 30 years’ experience of delivering free, independent and impartial information, advice and casework services which meet the changing needs of local residents. Our aims are to provide the advice people need for the problems they face and to improve the policies and practices that affect people’s lives.

An exciting opportunity has arisen for someone to join our Senior Management Team with responsibility to manage our advice services.

The successful candidate will be responsible for the day-to-day delivery of advice services including supervising the quality of advice given, overseeing training, managing the performance of staff and volunteers and ensuring these are appropriately supported and developed.

This busy and varied role will rely on your ability to bring out the best in the team as well as to ensure the highest quality of advice across our many and varied projects.

We are looking for someone with a desire to take on a senior management role who has an advice background and great interpersonal skills to join our friendly team.

OUR VALUES: Our high-performing team ethic is based completely on fairness, equality, thoroughness and recognition.

Citizens Advice Luton is committed to equality and diversity and welcomes applications from all sections of the community.

For an appplication pack please click on the apply button to go to our vacancy page

Closing date for applications:  12 noon on Wednesday 31st July 2024

Interviews will be held week commencing: Monday, 5th August 2024

Role: Debt Advisor
Duration: 6 months fixed term contract
Salary: £30,000 – 33,000
Hours: 35 per week, 9am – 5pm Monday to Friday
Location: London (Hybrid)

We are delighted to be working with a debt advice and education charity to recruit an experienced Debt Advisor.

About the role:

As the cost-of-living crisis continues to impact millions of people across the UK, we are recruiting new team members to help meet the growing demand for debt advice and support. You will help prevent homelessness, reduce food and fuel poverty and ensure clients are supported through vulnerable circumstances with empathy and dignity.

Key Responsibilities:

• Deliver a professional, impartial, pragmatic and outcome focused advice service to all clients.
• Give advice on the following areas:
o Income maximisation
o Budgeting
o Priority debts
o Unsecured debts
o Debt solutions
• Identify client vulnerabilities and prioritise household emergencies.
• Provide comprehensive advice, next steps and actions in a way that the client can easily understand.
• Signpost or refer to the appropriate party at the earliest opportunity.
• Maintain punctual, accurate and compliant records using our case management system.
• Support Senior Advisor/Supervisor with duties and act as a deputy in AM absence

About you:

To be considered for this role you’ll need an Accredited Debt Advice Qualification to Caseworker Level (Institute of Money Advisers Certificate of Money Advice or Community Money Advice Level 3 Award in Debt Advice or similar) with a minimum one-year experience of providing comprehensive Debt Advice in line with Financial Conduct Authority and Debt Advice Quality Framework. Or alternatively an accredited Generalist Adviser with at least one year’s experience and are willing to complete the relevant Debt Adviser training qualification.

You will have:

• A proactive approach, with the ability to manage multiple cases on an ongoing basis,
• Ability to independently manage own workload and delivering on project KPIs
• Support junior and trainee members of the team through coaching and mentorship
• The proven ability to build rapport and empathise with clients from a variety of circumstances.
• The proven ability to deal calmly and professionally with difficult situations, e.g., Supporting clients at risk of imminent enforcement action, facing emotional distress and or suffering from mental health or physical health challenges
• Consistent attention to detail and ability to adhere to necessary guidance and rules such as FCA, GDPR and all other organisational policies and legal obligation to ensure strict compliance

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Would you like to be part of the team providing specialist debt, benefit and money advice that could have a real impact on people’s lives?

We are enhancing and increasing resource across this vital service, to ensure that we continue to meet the needs of our beneficiaries, expanding from three to four regional teams. We are looking for advisers to join our friendly and passionate team. As an organisation we are committed to providing a high quality and consistent service to our beneficiaries.

As a Debt, Benefits and Money Adviser, you will provide a comprehensive community-based debt advice service to beneficiaries who are experiencing difficulties, advising on their legal position and all the suitable options available through a mixture of face-to-face, telephone and email interactions.

In addition, you will carry out income maximisation through identifying and advising on benefit entitlement, and the take up of appropriate benefits. There is an expectation you will also deliver specialist level welfare benefits casework including the preparation of written submissions and representation at appeal tribunals. To achieve this, full training and coaching is provided with an expectation to complete the training framework and sign off process within two years of appointment.

The role is home based with occasional travel required throughout Belfast and Northern Ireland. This includes travel to home visits and tribunal locations. In addition, travel to team meetings and training, usually in London, is required. We do cover travel expenses.

Living within the Belfast area or in commutable distance to the area is essential in being able to undertake this role.

This position is also subject to pre-employment checks including an Enhanced DBS check.

Why join us?

Our Benefits, Debt & Money Advice Service at the Royal British Legion is unique:

• Self-funded! We don’t bid for external funding, we are not subject to funding constraints or time limits, and we are not bound by external targets.
• Holistic! We are not limited to a specific amount of time per case, and we always want to support the whole person. We have our own services which support with areas such as drug and alcohol, homelessness, and dementia and importantly, we provide funding directly to pay off priority debts and insolvency fees.  Our services can change people’s lives. 
• Connected! We work from home as part of a strong regional & national team and manage our own diaries accordingly.
• Dynamic! We pride ourselves on our learning & development, constantly improving our expertise through training to ensure we are providing the best quality service to those we support.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

 

We are looking for 3 x Advance Prison Advocates

 

Salary: £22,000 - £27,000 (pro rata)

Location: HMP Peterborough

Hours:   x 2 - 35 hours per week AND x 1  10.5 hours per week

Contract: Fixed Term – until 31st March 2025 with a possibility of an extension to March 2026

 

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.  

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

 

About us

 Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending.  We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community. 

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability. 

About the role:

The Advance Prison Advocate will support women on remand and those unsentenced within the prison setting, providing pre-release support; focused on Accommodation, Finance, debt & benefits, Family & significant others and Social inclusion.

The Prison Advocate will develop a referral pathway with the Offender Management team within the prison, for women to access the service and will work in partnership with the existing service providers operating within the prison.  You will co-design a person-centred support and action plan with women accessing support, enabling you to support them to address their needs and any risks in relation to the interventions identified above including providing ‘through the gate support’. The role will combine a casework- based approach, along with a signposting and advice service for the women in custody.

You will have demonstrable experience and understanding of working with women in a challenging multi-agency environment, ideally working with prisoners and/or their families. 

You will build strong relationships with the Pre Release teams to ensure clients are able to maintain or access suitable accommodation, finance, benefits and debt, family and social inclusion support including negotiating terms on behalf of the women. Ensure that interventions are responsive to and meet the needs of women from diverse and minoritised backgrounds. This, together with referrals to wider partner organisations in the community, will ensure additional support needs are addressed post-release and continuity of support exists

A car may be desirable for this role, though not essential

About You:

 

To be successful as the Advance Prison Advocate you will need the below experience and skills:

Knowledge and experience of the criminal justice system obtained through academic study, experience of working in the criminal justice system (or closely associated social system).

The ability and experience as a caseworker delivering gender specific and trauma responsive interventions which support resettlement and rehabilitation of female adults in the criminal justice system whether in the community or in prisons.

You will possess excellent organisational skills, excellent communication skills and be able to work in a prison environment whilst remaining calm.

Knowledge and understanding of the requirements of managing a caseload including maintaining and updating records, remaining focused on action plan goals, and keeping to deadlines

You will have the ability to complete trauma informed, support and action plans in collaboration with the woman; to support in addressing their multiple and individual needs and enable them to engage with services, which will result in timely and prescribed outcomes being achieved.

 

How to apply:

Please submit your up to date CV along with a covering letter to the Talent email address  - PLEASE WRITE THE JOB TITLE IN THE *SUBJECT* 

 

· Closing Date for Applications: Sunday 4th August 2024 @23:59

· Interviews are taking place on: Thursday 15th August 2024

· *Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits: 

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) 
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• One-week paid carers’ s leave
• Career development pathways 

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

  

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

 

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.  We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks.  We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

The Bromley by Bow Centre is working with the Primary Care Network (PCN), Bromley by Bow Health & Stepney Health CIC, to improve access to social welfare advice and help meet the needs of some of the most vulnerable patients and families locally.

The role will provide generalist social welfare advice to people referred into the Centre’s Social Prescribing service. The role will focus on what matters to the individual and take a holistic approach, providing welfare benefits, housing, debt, food and energy advice.

The Generalist Advisor will work with the Centre’s Advisor and Caseworker and refer to agencies at a specialist level including immigration, legal advice and debt as well as support individuals to access a range of services and activities in their local communities.

The role will build collaborative relationships with GP practice staff, including supporting the delivery of social welfare advice training to enable health professionals to identify and connect people experiencing hardship with the support they need to improve their circumstances and prevent problems developing into crisis.

The role will help shape the Bromley by Bow Centre’s Social Prescribing service so that it reflects the changing environment and helps reduce health inequalities locally.

Essential skills, experience and knowledge

• Commitment to the vision and mission of the Bromley by Bow Centre
• Knowledge and understanding of the social determinants of health and how they impact on integrated services in a
• community setting
• An understanding of the systemic inequalities and barriers that people in our community face and a commitment to antiracist and inclusive practice
• Commitment to further developing the understanding of our work and the difference our work makes
• Level 3 qualification in Advice and Guidance
• Substantial experience of delivering energy, welfare benefits and debt advice including casework to Advice Quality
• Standard (AQS)
• Experience of delivering assisted and generalist advice in relation to housing, welfare benefits, debt and energy and to
• Advice Quality Standards (AQS)
• NEA Level 3 Energy Awareness or willingness to work towards it
• Experience of a personalised approach to supporting people
• Ability to work on own initiative, prioritise and organise own caseload
• Ability to relate to people from different backgrounds
• Ability to make complex information accessible
• Excellent interpersonal and communication skills
• Commitment to support the development of social policy work
• Ability to liaise with other professionals and organisations
• Tact and diplomacy to deal with sensitive and confidential information
• Experience of working in collaboration with partners and stakeholders
• Flexibility and a willingness to work in innovative and non-traditional ways

Desirable

• Ability to speak a community language (e.g. Bengali)
• Experience of monitoring and reporting on advice services to contract standards and specifications

Location: Bromley by Bow Centre
Job Type: Part time, 28 hours per week
Contract Type: Fixed Term Contract
Salary: £29,702 per annum (pro rata to £23,761.60 p.a 0.8 FTE)

You may also have experience in the following: Social Welfare, Social Liaison, Social Worker, Social Prescribing Link Worker, Advise, Counselling, Not For Profit, Charity, Advocacy, Nursing, Advice Worker, Service Coordinator, Project Coordinator, Service Delivery, etc.

REF-215 770

Are you passionate about tackling poverty and making a real difference in the local community? Does working with a team of brilliant volunteers to help combat poverty and hunger appeal? If yes, we want to hear from you!

The Trustees of St Neots Foodbank are looking for a new Foodbank Manager to join our amazing team of volunteers. We are a community-led operation that is based on, shaped, and guided by Christian principles. We believe no-one in our community should have to face going hungry.  

St Neots Foodbank was founded ten years ago by the town’s churches; and is part of the Trussell Trust network and is still managed by trustees from those churches. At St Neots Foodbank we have our own warehouse and run four distribution centres across St Neots each week; all currently staffed by over 70 volunteers.

We are looking for

As Operations Manager, you will oversee the operations at St Neots Foodbank, giving particular attention to operational efficiency and standards in line with the terms of the franchise, including the implementation of existing policies and standard operating processes. You will be instrumental in enabling our Foodbank to continue to support our community and support and guide its future development.

Our ideal candidate will have relevant experience and be able to demonstrate great leadership qualities to build strong teams based on trust and understanding. Self-motivation, organisation and excellent interpersonal skills will be essential for this role. We are looking for an individual who is in sympathy with Christian values, and who has the ability to work empathetically with people from disadvantaged, marginalised, or socially excluded backgrounds.

Ful details can be found in the attached Job Description.

Applications will be reviewed on an ongoing basis, and the job advert may close early if the right candidate if found beforehand. The Application Form should be completed before interview.

The first round of interviews has been scheduled for Thursday 18th  July 2024.

The Bromley by Bow Centre is working with East London Cardiovascular Prevention Group (ELoPE) to recruit a advisor/caseworker that will support social prescribing into secondary care by providing social welfare support to Barts Health patients.

The role will provide caseworker/advice support to people referred into the Centre’s Barts health Social Prescribing service. The role will focus on what matters to the individual and take a holistic approach providing casework level advice on welfare benefits, housing, debt and energy advice.

The caseworker/advisor will work with the social prescribing cardiovascular team and refer to agencies at a specialist level including immigration, legal advice and debt as well as support individuals to access a range of services and activities in their local communities.

The role will build collaborative relationships with the Cardiovascular Prevention Group (ELoPE), including social prescribers and support the delivery of social welfare advice training. This is to enable health professionals to identify and connect people experiencing hardship with the support they need to improve their circumstances and prevent problems developing into crisis.
The role will help shape the Bromley by Bow Centre’s Social Prescribing service so that it reflects the changing environment and helps reduce health inequalities locally.

Social welfare related matters are the main reason people access support from our Social Prescribing Cardiovascular team. We are therefore seeking an Advisor and Caseworker who will support the delivery of this exciting new project.

Essential skills, experience and knowledge

• Commitment to the vision and mission of the Bromley by Bow Centre
• In-depth knowledge and understanding of the social determinants of health and how they impact on integrated services in a community setting
• In-depth understanding of the systemic inequalities and barriers that people in our community face and a commitment to
• anti-racist and inclusive practice
• Commitment to further developing the understanding of our work and the difference our work makes
• Level 3 qualification in Advice and Guidance
• Substantial experience of delivering energy, welfare benefits and debt advice including casework to Advice Quality
• Standard (AQS)
• Experience of a personalised approach to supporting people
• Ability to work on own initiative, prioritise and organise own caseload
• Ability to relate to people from different backgrounds
• Ability to make complex information accessible
• Excellent interpersonal and communication skills
• Commitment to support the development of social policy work
• Ability to liaise with other professionals and organisations
• Tact and diplomacy to deal with sensitive and confidential information
• Experience of working in collaboration with partners and stakeholders
• Flexibility and a willingness to work in innovative and non-traditional way

Desirable

• Ability to speak a community language (e.g. Bengali)
• Experience of monitoring and reporting on advice services to contract standards and specifications
• NEA Level 3 Energy Awareness or willingness to work towards it

Location: Bromley by Bow Centre
Job Type: Part time, 21hours per week
Contract Type: Permanent
Salary: £32,082 per annum (pro rata to £19,248 p.a 0.6 FTE)

You may also have experience in the following: Social Welfare, Social Liaison, Social Worker, Social Prescribing Link Worker, Advise, Counselling, Not For Profit, Charity, Advocacy, Nursing, Advice Worker, Service Coordinator, Project Coordinator, Service Delivery, etc.

REF-215 769

We have an opportunity for a Benefits Advisor to join our Customer Accounts team in Christchurch.

This is a permanent part time role where you'll be working 25 hours a week, we'll need you to be able to work on a Monday.

The starting salary is £20,270  - £23,649 (£30,000 - £35,000 full time equivalent).

The role:

As a Benefits Advisor you'll provide our customers with budgeting and welfare benefit advice. This will include completing Income and Expenditure statements, giving budgeting advice, benefit & grant applications, and signposting for additional support.

You'll be working with partners both internally and externally including Housing benefit, Department of Works and Pensions and independent money, debt or legal advice services.

To be successful in this role you'll need:

• An up to date working knowledge of the benefits system
• Experience of supporting customers to complete statements and applications 
• The ability to work with internal and external partners to achieve the best outcome for the customer
• Experience of supporting vulnerable customers with kindness and empathy
• Effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.

As you'll need to travel in this role, having a car and full driving licence is essential. 

A DBS check will also be undertaken for the successful candidate.

What we can offer you

As a member of the Customer Accounts Team you will be part of a friendly, dedicated and supportive working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

• £450 yearly flexible benefit pot to use against benefits of your choice
• Flexible working
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• A chance to buy or sell holiday as part of our flexible benefits package
• A generous pension scheme matching up to 12%
• Life cover as soon as you join us
• You will be a part of our Recognition scheme where you can be gifted retail vouchers
• A range of wellbeing discounts including Gym Memberships
• A wide selection of other benefits available

About us

Sovereign provides 84,000 homes across the south and south west of England and the Isle of Wight. We're driven by our social purpose with residents at the very heart of everything we do. We build homes, provide great services but also invest in long term sustainability, creating great places to live in partnership with our residents.

While we're a not-for-profit organisation with every penny reinvested in homes and services, we are also a major business. With the financial standing of a FTSE-250 business, we combine our financial and organisational strength, along with funding from government, banking and capital markets, to maximise our social impact.

What we do makes a real difference to people's lives and by joining us you can share the satisfaction of doing something that really matters. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign. Have a look at our careers site to learn more about us and our values.

Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow. We make a difference to the lives of people coming to us for support, by delivering high quality advice service which reflects community issues and needs. Thanks to our amazing team of staff and volunteers, we support over 10,000 clients a year through our face to face, phone and digital services.

To sustain our team and complement the work we do, we require an experienced Money Adviser to:

• give debt and income maximisation advice, assisting in particular clients who are Thames Water customers;
• tap into Thames Water schemes and support for clients in financial difficulty;
• help clients take positive steps to reduce and manage their debts, acting on their behalf when required;
• evaluate the most suitable debt options and strategies, while maximising incomes;
• negotiate with creditors, including bailiffs, landlords and the Council tax Office, to prevent further action and charges;
• help clients avert possession action for rent and mortgage arrears.

We will offer the right candidate a generous salary with benefits such as annual season ticket loans, cycle to work scheme, generous annual leave and the opportunity for career development within the organisation. You will be part of a warm and friendly work culture where opinions are valued.

Please note:We are unable to respond to applicants who have not been shortlisted. We reserve the right to close this vacancy as soon it has been filled; therefore if you are interested please submit your application as early as possible.

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.

We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Closing date: Monday 29 July 2024
Interview date: To be arranged with the candidates

ABOUT US 

We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits.  We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK.  Never has this been more important than today.

NEA’s teams are friendly, knowledgeable and are dedicated to what we do.  We are proud of our expertise and proud of the service we deliver to our clients.

We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.

THE ROLE 

We have a fantastic opportunity to join us in the position of Project Development Co-ordinator, to work on either a full or part time basis. Job Share applications are also welcome.

Covering the operational, strategic and delivery of work we are looking for a Project Development Co-ordinator to operate across the South-East, within Kent or with the ability to travel across Kent. Travel within and occasionally outside the regions will be a necessity. 

This post provides an exciting and rewarding opportunity to supervise, deliver and lead on our stakeholder and community engagement across a region to support the delivery of NEA’s work programme.  The role will help deliver projects that can change lives, particularly during the energy crisis.  NEA’s project work aims to bring improvements to the health and wellbeing of low income and vulnerable householders, through one-to-one advice, group awareness sessions, upskilling and sharing of best practice.

Delivering on a range or projects, which demonstrate good practice in delivery of affordable warmth for low income and vulnerable householders, you will understand and drive the development of partnerships working with local authorities, housing providers, and various other partners.

 You will oversee the delivery of project outputs and outcomes, delivering energy and fuel debt advice directly to householders and be responsible for the preparation of reports to funders including collation of evidence of outcomes achieved; maintaining relationships with a network of stakeholders across a region. 

You will also work with the Project Development Manager to identify and develop new programmes of work, including preparation of funding applications, presentation of funding proposals to relevant funding bodies and to ensure effective liaison of NEA’s work programme with other activities within NEA.

WHAT YOU WILL NEED TO SUCCEED 

You will have demonstrable experience of developing and/or managing projects in the fields of energy efficiency, community development and regeneration, housing, social policy or consumer issues.

It is important that you have an awareness of the environmental, social and economic problems of deprived areas and the roles of the public, private and voluntary sectors in tackling them.

You will need good organisational skills, as well as excellent written and communication skills, as you will maintain appropriate records and data, and produce regular written reports on project progress.

You will be an excellent communicator, with experience and understanding of how to effectively address the energy needs of low income, vulnerable or disadvantaged householders - with the desire to make a positive difference to people’s lives;

Knowledge of energy efficiency, particularly within the domestic sector and community buildings, is desirable. 

WE ARE OFFERING 

• £32,641 to £37,304 (FTE) – Salary Grade SO1 – SO2, Points 23 – 28. Staff usually commence at the starting point of the scale 

• 11½% non-contributory pension 

• 25 days (FTE) annual leave plus 3 additional days in between Christmas New Year Period when our offices close; plus all public holidays per annum 

• Flexible working arrangements

• Enhanced family friendly payments

• Employee Assistance Programme

• 2-year Fixed Term Post 

The closing date for all applications is Monday 29 July 2024 at 12.00 noon. Interviews will be held in the 2 weeks commencing 12 August 2024.  Full details will be provided to candidates invited to interview.  

Only shortlisted candidates selected for interview will be notified of the confirmed time and location of interview. Full details including an application form and job description are below. 

If you do not hear from us within 14 days of the closing date, please assume that your application has been unsuccessful.

Please note CVs will not be accepted as part of the application process.  No agency or advertising enquiries please.