Database management jobs
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Lia's Wings are looking to appoint a Fundraising Manager into a brand new role, at an incredibly exciting time for the charity. As the only aeroplane ambulance charity for children in the UK, we are experiencing a period of phenomenal growth, with incredible opportunities and potential for fundraising.
Being responsible for the management and delivery of our challenge events, special events and community fundraising activities, this role will involve working with some of our most committed supporters on a series of engaging (and fun) events that are continuing to grow year on year. The Fundriasing Manager will also be expected to support our corporate partners, and engage with our Family Fundraising efforts, giving them the opportunity to meet, and work with our incredible beneficiaries first-hand.
A hybrid role: this post will be mostly remote but will involve travelling to regular (fortnightly) team meetings in central London (Zone 1), or, our operating base at Biggin Hill Airport, and, to manage events across the UK throughout the year.
The perfect candidate for this role will have experience of managing various types of fundraising events, but first and foremost, we are looking for a consummate fundraiser who is passionate about stewarding fundraisers. We are looking for a fundraiser who can think outside the box, solve problems, and support supporters, donors and fundraisers of all levels, to ensure we maximise every opportunity we receive.
Reporting to the Head of Fundraising, this role will be integral to the growth of Lia's Wings, and is a fantastic opportunity for someone looking for a role at a small charity, where their efforts will make a real difference.
Over the last year we have had more people than ever before hoping to fundraise for Lia’s Wings, which has given rise to some fantastic new events being created (led by the charity), alongside several wonderful community-led partnerships with schools and social clubs around the UK.
Every year we also have a great uptake in classic charity challenges taking place both in the UK, and overseas, including the London Landmarks and Royal Parks Half Marathon, and the Berlin and Chicago Marathons. We have also had great success delivering our own, bespoke charity challenges, which we hope will continue into the future. For 2025, we are due to complete the second instalment of an annual Lia’s Wings Overseas Cycle Challenge, a Shark dive, Skydive and three peaks challenges, amongst many others, which this role would be expected to lead on, and develop for years to come.
Corporate Partnerships are one of our key income streams, with employees from dozens of companies supporting our events efforts. As well as managing these events, there would be a certain level of devolved account management with these partners, with the post holder becoming the primary point of contact for those firms.
We also have a growing network of community groups – including schools and social groups – who want to support Lia’s Wings as a partner charity. It is an area we would love to expand, with this role being crucial to the ongoing development of these areas.
And finally: for the past two years we have we also hosted a seasonal thank you party each Christmas (our “Jingle and Mingle”) which we hope will be another fantastic opportunity that can be developed by the right person in this role, as a real jewel in the crown of our events portfolio.
Key Responsibilities
- To manage our Challenge, Community, and Special Event fundraising streams, to achieve set targets.
- To grow income sustainably from our existing portfolio of events, ensuring continued high performance, engagement, and participation.
- To design, develop, and deliver new events that are suitable for our primary supporter audiences, alongside the Head of Fundraising.
- To effectively steward fundraisers to ensure an excellent supporter experience (resulting in positive fundraising performance, and repeat year on year participation), including appropriate thanking and recognition, reporting, and feedback on outcomes of events.
- To assume account management responsibility for smaller corporate and community partnerships (primarily engaged with the charity through events fundraising)
- To ensure a strong (in-person) team and volunteer presence at events.
- To support the Head of Fundraising on the delivery of our Corporate and Community Partnerships.
- To support our Family Support Team with the delivery of our Family Fundraising programme
- To build strong relationships with existing and potential stake holders, including event committees, and Trustees of the charity.
- To proactively manage event income and expenditure budgets, monitoring and reporting to the Head of Fundraising to support forecasting and budgeting processes, including monthly reconciliation.
- To manage all stock, consumables and promotional items related to these areas of fundraising.
- To maintain comprehensive recording-keeping relating to these areas of fundraising with existing tools including our CRM system, Salesforce.
- To attend fortnightly team meetings (in person) in London, and to attend other compulsory training days or events as required
- To support the Head of Engagement in preparing digital assets, including news pieces, photography, videography, and fundraiser case studies for our website and social media
- To ensure all practices meet statutory legislation requirements including the Data Protection Act, and Fundraising Code of Practice.
- To undertake any other duties appropriate to the post that by be required by the Head of Fundraising, including supporting the fundraising team with other in-person events throughout the year as they arise.
- At all times, to act as a role model, representing the vision and values of Lia’s Wings.
This will be a fast-paced role, and no two days may be the same, but, you will be able to go home every day knowing that you have changed, and saved the lives of children across the UK!
The charity requests no contact from recruitment agents at this time.
The UK's only aeroplane ambulance charity: ensuring British children can access lifesaving and life-changing medical treatments when in urgent need.




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Partnerships Engagement Coordinator
Job Description
Job Title: Partnerships Engagement Coordinator (Inspiring the Future)
Reports to: Partnerships Manager
Location: Quantum House, 22 – 24 Red Lion Court, Fleet Street, EC4A 3AB. The role is open to hybrid working but the candidate would be expected to be in the office one day per week
Purpose: This is a fantastic opportunity to take on a newly created post in the role of Partnerships Engagement Coordinator for Education and Employers on the internationally recognised Inspiring the Future programme. The Charity aims to ensure that all young people have the inspiration, motivation, knowledge, skills and opportunities they need to help them achieve their potential.
This key post is part of the Partnerships Team with responsibility for supporting the team to deliver various showcase virtual and face-to-face events and activities involving a diverse range of volunteers from the world of work. The role is rewarding and varied and will include supporting delivery of funded partnerships and general administrative support.
Remuneration: £24-25k per annum
Additional Terms: 30 days paid holiday, exclusive of Statutory Holiday plus competitive pension scheme and a volunteering allowance of up to 5 days – pro rata in accordance with the length of contract. Additional family friendly benefits including enhancements to Statutory Payments.
Appointment Terms: Permanent and full time
Job Purpose:
Reporting to the Partnerships Manager and working closely with colleagues in the Partnerships Team, the Partnerships Engagement Coordinator is responsible for working closely with volunteers and school staff to support successful delivery of interactive activities aimed at schools and young people under key funded projects for the charity’s Inspiring the Future and Primary Futures programmes. These programmes leverage technology to raise the aspirations and broaden the horizons of children and young people by connecting them to a huge range of volunteers from the world of work via career related learning activities.
The Partnerships team are responsible for relationship management of the key corporate and charity partners for the charity’s Inspiring the Future and Primary Futures programmes. Partners cover a range of sectors and employment areas and our employer partnerships provide partners employees with the opportunity to engage with schools, and reach many children and young people across the UK, both virtually and in-person.
This role will be split between supporting organisation of activities related to our corporate partners and delivering activities to schools across parts of the country. There is opportunity to interface directly with children and young people from both secondary and primary schools. through facilitating virtual and in person interactive activities with volunteers.
Education and Employers is a small charity working at a rapid pace to bring about change. This is a dynamic role for someone looking to gain a breadth of experience in the charity sector and keen to learn about the education sector and career-related learning, social mobility and volunteer engagement. We are looking for someone passionate about motivating and inspiring children who relishes working with a range of stakeholders to create impactful activities.
The Engagement Coordinator will work closely with the Partnerships Manager, Partnership Events Lead and wider Inspiring the Future team. This role will work on partnerships including but are not limited to the Department for Transport’s Inspiring Aviation Campaign, Maritime UK Ambassadors, and events associated with employer partnerships such as Bank of America, Tritax Big Box, Queen Elizabeth Scholarship Trust and others.
Exact brief to be finalised with the successful candidate but the role will be expected to:
- Providing administrative support across the team, including record-keeping, responding to incoming enquiries, data entry, meeting minute-taking, scheduling, event coordination, etc
- Monitoring new event registrations from schools and sending welcome emails, keeping this up to date with the latest opportunities and messaging for schools
- Supporting the engagement of employers and volunteers in special activities within funded projects.
- Tracking and reporting back to Partnership Manager and Events Lead on delivery against agreed targets
- Using Salesforce CRM to support with data management, assisting with maintaining up to date records and supporting data cleansing as needed
- Recruiting and engaging schools according to the geographic or sector focus of a funded partnership
- Setting up virtual and face-to-face activities including school liaison, securing volunteers, organising events via the Inspiring the Future system and hosting on tech platforms (Zoom, MS Teams etc)
- Facilitating interactive virtual and face to face activities to connect pupils with volunteers through themed sessions, Q&A or job guessing-game format.
- Supporting and co-hosting teacher training sessions, staff meetings and info webinars to promote Inspiring the Future and encourage engagement and independent usage of the platform.
- Supporting the development of educational resources that provide insight into the world of work and different sectors
- Support the collection of feedback and data after each event to measure impact
- Managing the enquiries inbox and/or switchboard phone number, responding to enquiries from schools and volunteers about the charity’s work and programmes and how to sign up
- Other ad hoc tasks to support the team as needed, such as administration of school competitions, etc
We are looking for an agile worker, capable of absorbing key information quickly, as well as handle a voluminous workload. The successful candidate will be passionate about supporting young people to realise their potential and understand the power of volunteering. Education and Employers is a small charity working at a rapid pace to bring about change and the ideal candidate will be a self-starter with strong communication skills, able to absorb key information quickly and work well with a small team in a dynamic working environment.
Person specification:
Skills/ Knowledge/ Expertise
Essential
- Minimum one year’s experience in a customer service, school engagement or school-based role
- Experience in successful relationship management – ability to engage confidently and sensitively with schools/colleges and at a range of levels of seniority up to and including headteacher level
- Outstanding customer service and telephone manner, including handling large volumes of email enquiries and dealing with difficult situations politely and assertively
- Strong organisational and administrative skills including close attention to detail and effective time management
- Persuasive and confident communicator who is influential, and effective in presenting a concept both in person and on the phone.
- Good level of education, demonstrating capability in producing written content to a high standard.
- Demonstrable experience of managing a diverse workload; being able to prioritise work and working under pressure.
- Good working knowledge and practical application of Microsoft Office tools
Desirable
- Passion for supporting young people in realising their potential through harnessing skilled volunteers to engage in education
- Experience in virtual facilitation with children and young people
- Experience of project management and delivery
- Experience of client relationships management (CRM) databases, in particular Salesforce
- Experience of marketing to schools
- Experience of working in a small team
- Experience of working with volunteers
- Understanding of safeguarding, risk management and data protection
- Comfort and confidence in working with data to inform actions
Personal Attributes
- Uphold our charity’s values - Inspiring, Inclusive, Innovative, Impactful, Integrity
- Flexible – responsive to changing operational context and new opportunities
- Team Player: working collaboratively and flexibly to achieve outcomes and is keen to add value to the organisation’s culture and ethos
- Able to undertake some occasional work in the evenings and at weekends
- Able to travel in the UK if required
Application process
The Education and Employers charity values having a diverse workforce. We are committed to equality of opportunity and welcome applications from individuals from all backgrounds. We offer a range of inclusive employment and family friendly policies as well as flexible working arrangements in order to support staff from different backgrounds.
The closing date for applications is 9am on Tuesday 29th April and interviews will take place in the week of the 5th May. The organisation reserves the right to conduct interviews and appoint prior to the closing date dependent on the calibre of applications received.
Please send a covering letter setting out your interest in and suitability for the role and a CV.
Please note we will only consider applications with both a CV and covering letter and applications will only be accepted from those with the right to work in the UK with a valid passport/visa.
The Charity is fully committed to safeguarding those in our care. We plan our recruitment processes to ensure effective timelines for any required vetting processes such as enhanced DBS, qualification, reference and identity checks. The Charity also ensures that each staff member is appropriately trained for their duties with a comprehensive induction process on commencement.
About the Education and Employers charity
Education and Employers is an independent UK based charity launched in 2009 with the vision of “providing children and young people with the inspiration, motivation, knowledge, skills and opportunities they need to help them achieve their potential”. It aims to achieve this by working with schools, employers, the national bodies that represent them and a wide range of other partners including the government and third sector organisations. The charity also works with partners internationally – more details here.
The charity runs Inspiring the Future, a free service which uses innovative match-making technology to connect volunteers with state schools and colleges, quickly, simply and at scale. Schools can very easily search a massive database of willing volunteers, filter against a wide range of criteria – e.g. subject, sector, career route and send them a message. It enables young people, wherever they live, whichever school they attend, the opportunity to meet people from a wide range of backgrounds doing jobs from across the whole world of work.
Nearly 85,000 people have already volunteered in the UK - people from all levels: apprentices to CEOs and all sectors: apps designers to zoologists and over 85% of English secondary schools have registered. People can volunteer from an hour a year in a local primary or secondary school to chat informally about their job and career route, take part in career speed networking session, give careers insights, provide mock interviews or feedback on CVs through to serving as a governor or trustee. There is also the opportunity to link up with schools for workplace visits, job shadowing and mentoring.
Inspiring the Future operates on a technology platform kindly developed in partnership with Deloitte, Salesforce and Ordnance Survey. It allows the charity to run national campaigns others focused on specific geographic areas or economic sectors such as engineering, science, health and arts and culture. The campaigns have secured high profile support across government, business and teacher associations and ongoing corporate partnerships including our lead corporate partner Bank of America.
In partnership with the National Association of Head Teachers the charity has developed a version for primary schools called Primary Futures and over 6,500 primaries have already signed up. To see a short clip on how it works please click here. All campaigns run through Inspiring the Future share a common objective: to broaden young people’s horizons, raise their aspirations and show them the range of opportunities and careers routes e.g. apprenticeships and university open to them. Over 3.5 million interactions between young people and volunteers from the world of work have already taken place.
The charity runs Inspiring Governance the free governor recruitment and support service. This Department for Education funded service aims to get highly skilled volunteers to serve as governors in some of the most disadvantaged schools in England and in so doing help raise educational achievement.
Since the Charity’s launch it has sought to understand what difference employer engagement in education makes to young people and the economy. It works with academics and researchers from around the world and its own research is regularly cited by government and international organisations like the OECD. The research, which has informed and influenced a range of government policies, shows that employer engagement helps improve social mobility, reduces the likelihood of young people becoming NEET (not in education, employment of training), increases the amount they earn in adult life, helps them make better informed career choices and leads to improvements in educational attainment.
Ensure that every young person in our country has the opportunity to meet a diverse range of volunteers to hear about jobs and the world of work.



The client requests no contact from agencies or media sales.
About the role
You will join Solent Mind at an exciting time as we launch our new CRM and will play a vital role in ensuring we exploit all the opportunities this will bring to the organisation. You will ensure the effective technical leadership and day to day management of our CRM system and digital systems within Solent Mind, operating across the breadth of our delivery. You will maximise the potential this brings to respond effectively to charity, service user, staff and funder needs.
You will manage and implement changes within our new primary CRM and also other CRMs.
You will identify and address training needs and map our internal processes.
You will also monitor and maintain our data integrity and ensure data security and protection.
About you
You will be skilled in managing databases and importing/exporting data. You must have strong problem-solving abilities and excellent organisational and time management skills with ability to work under pressure.
You should also have excellent CRM and digital system knowledge as well as excellent IT & Digital skills.
You are able to motivate colleagues and drive change. Being self-reflective and adaptable is an added asset to your skillset.
You will have a passion to make a meaningful contribution to the vital work our charity does each year and will want to join us in making a big difference to many people’s lives. You may have your own lived experience of mental health challenges or just feel strongly that Solent Mind is the right fit for you and your skillset.
About us
We're Solent Mind! We’re part of a network of over 100 Local Minds who tailor trusted mental health services to our communities. We set our own strategies and partnerships and rely on the support of our brilliant local fundraisers.
We collaborate with Mind to make sure their pioneering campaigns, information and research make a difference in Hampshire. Together, we make better mental health possible both locally and nationally.
Benefits
Our Gold Award for Workplace Wellbeing Index 2022/2023 and being a Mindful Employer reflects our commitment to our lively, friendly teams. We empower our people to have a voice, discover new opportunities and develop their careers. In addition to knowing you’re making a difference, you’ll also enjoy excellent benefits, including:
- Flexible working to promote a healthy work/life balance
- 25 days’ annual leave rising incrementally to 30 days per year
- Pension plan
- Employee Assistance Programme
- Season ticket and cycle-to-work scheme
If you’re ready to join the fight for mental health, visit our website to find out more and apply.
Closing date: Midnight on Monday 28 April 2025.
Interview date: Friday 9 May 2025.
Posts may be subject to a relevant DBS check.
Solent Mind welcomes applications from all the communities in which we work. Appointments are made on merit.
Registered Charity No: 1081116. Registered with Limited Liability in England and Wales No: 4004500.
Are you passionate about making a difference? Do you have a knack for building meaningful relationships and securing vital support? Samaritans Ireland is looking for a dynamic Fundraising Officer to join our team and help us achieve our vision.
• Permanent role
• €39,000 - €42,000 per annum
• Full time (35 hours per week)
• We are passionate about flexible working, talk to us about your preferences
• Hybrid working – linked to our Dublin office (Usher’s Quay) with home and office working
• In-person working: Meeting in person and working collaboratively are things we value. Staff are expected to work in person around 4-5 days per month, with the team going in most Wednesdays and a monthly team meeting.
• Location: Successful candidate must reside within 60-90 minutes from the office.
• Travel: Occasional travel required in this role, for example to a Samaritans’ branch or corporate Partnership. Travel expenses would be covered for this.
As Fundraising Officer, you’ll:
• Proactively deliver and maximise income and engagement from a wide range of fundraising activities to support Samaritans in Ireland and Northern Ireland.
• Research, secure and manage corporate fundraising relationships.
• Provide outstanding stewardship and account management to existing and new relationships.
• Assist with other areas of fundraising including: Grants, Trust & Foundations and Community Fundraising.
• Support branches in ROI & NI to achieve their income generation goals.
Skills and experience we’re looking for:
• A proven track record in relationship management, fundraising, or marketing within the charity sector.
• Experience in securing corporate partnerships and achieving fundraising targets.
• Outstanding presentation, proposal writing, and networking skills.
• A proactive and independent approach to achieving objectives.
The Team
The Samaritans Ireland team includes specialists within Policy, Safeguarding, Finance, Helpline and Communications. The team is friendly, collaborative and supportive. We’re busy working on our ambitious Strategic Delivery Plan for 2022–27, with the aim of maximising support for our beneficiaries and volunteers. This role will work closely with colleagues within the UK central charity, including the Corporate Partnership team and Digital teams.
Application
If this sounds like the opportunity for you, please upload your CV (2 page max) and answer some application questions, outlining your motivations for applying to this role with us and your transferable skills and experience. Applications close at 9 am on 11/04. First stage interviews will be face to face from 16/04 onwards.
Whilst we appreciate that the use of generative AI functions like ChatGPT is quickly becoming part of working life for many people, through our recruitment process we want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths. Therefore, we kindly ask that you don’t rely on AI tools for your application answers, cover letter or to generate interview answers.
Samaritans recognises the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. We are wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
MHC plays a vital role in addressing the local challenges relating to homelessness and hardship in the borough of Maidstone, Kent. Our Food Bank provides essential supplies to households forced to choose between heating and eating, especially during the harsh winter months. The MHC Day Centre provides a vital refuge for individuals experiencing homelessness or at risk of losing their homes. Serving as a hub for essential services and support, the centre offers access to washing facilities, assistance with applications for benefits, jobs, and housing, and a nourishing home-cooked meal - all within a warm, friendly, and non-judgmental environment. Through these services, the centre helps restore dignity and stability to those in need. Meanwhile, our supported accommodation steps in where local councils may struggle to provide housing, helping individuals find long-term, stable solutions to their situation. We have been supporting the local homeless community for over 30 years and remain committed to continuing this vital work.
We are seeking a Manager to run our Day Centre and oversee the Food Bank and Goodsell House, our 10 bedded supportive housing unit
.
You will manage a small, dedicated staff and volunteer group who provide ongoing support to homeless people, with the aim of moving them on to permanent accommodation wherever possible.
You will need effective leadership and management skills and will benefit from structured support from our Trustee group.
The working hours are 8am – 2.30pm and starting salary is £29K per annum, with a review after 6 months.
The client requests no contact from agencies or media sales.
Job Title: Central Clinical Administrator
Salary: c. £25,000 per annum
Hours: 1x FTE, 37.5 hours per week, Monday to Friday, 9:30am to 5:30pm
Location: Based at one of our centres in Liverpool, London or Newcastle
This is an exciting new opportunity to join our administration team during a time of growth and development across the charity. The successful candidate will take a key role in ensuring our operations and administration processes run as smoothly and efficiently as possible through central administration cover and project work.
You will be joining a small, dedicated, administration team at James ’ Place and will regularly connect with the wider clinical and management teams. Whilst based within one of our centres, your work will cross-cover all our centres and teams, with some travelling to our other centres expected throughout the year. This role requires someone with both excellent organisational and people skills with the ability to communicate, both verbally and in writing, with a range of stakeholders including men in distress. Your administration skills will be vital, and you will be able to work with a broad range of IT, including shared Outlook inboxes and calendars. You will feel comfortable using the full Office 365 suite and have the necessary organisation skills to maintain the highest standards of record keeping. You will support the wider teams to deliver our effective intervention, therefore an ability to work collaboratively is essential. You will be able to work proactively and have a high level of attention to detail.
Please see the attached Job Description and Person Specification for more details.
Closing date: 9am Tuesday 22nd April 2025
Interviews will be held virtually on 1st and 2nd May 2025.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Project Analyst – Strategic Delivery (Homewards)
Salary: Circa £55K
Location: Central London office three days a week, with flexibility to work from home for two days
Contract type: Full Time, 3 Year FTC
Holiday: 25 days per annum plus public holidays
Hours: 37.5 hours per week (Monday to Friday)
Benefits: Pension scheme (non-contributory), private medical insurance, life insurance, season ticket loan
Overview:
Homewards is a five-year, locally led programme, launched by Prince William and The Royal Foundation of the Prince and Princess of Wales in June 2023. The aim of Homewards is to demonstrate that together, it is possible to end homelessness – making it rare, brief, and unrepeated.
The Royal Foundation has selected six flagship locations across the UK and formed Coalitions of committed organisations and people from their public, private and voluntary sectors: Aberdeen, Bournemouth, Christchurch, and Poole, Lambeth, Newport, Northern Ireland, and Sheffield.
Role Purpose:
The Royal Foundation is seeking an exceptional Project Analyst to play a vital role in shaping and delivering high impact strategic initiatives across Homewards’ priority thematic areas: homes; funding and finance; employment; and data. You’ll be at the heart of ensuring Homewards achieves lasting impact and shaping exciting and ground-breaking new partnerships.
Reporting into the Senior Project Manager and working closely with colleagues across the programme, the Project Analyst for Strategic Delivery is a key role as we deliver ambitious cross-location initiatives that prevent and end homelessness. You will be based within the core Homewards team but will work closely with other Foundation teams and external delivery partners.
The successful candidate will be passionate and driven to make a positive impact on the world, with a growth mindset and motivated and eager to learn. You’ll be enthusiastic to understand the ‘big picture’ on issues whilst working on progressing deliverables.
Key Accountabilities, but not limited to:
· Conduct interviews, desktop research and literary reviews on interventions across homelessness prevention (data, housing, finance and employment) to inform Homewards strategic initiatives
· Analyse quantitative and qualitative information to assess the effectiveness of initiatives and, where relevant, develop light touch Theory of Change frameworks to guide approaches
· Investigate international best practices for potential adaptation in Homewards locations
- Design/develop insight-based solutions in collaboration with the thematic leads and other expert partners
· Provide and present insights and recommendations through clear reports, presentations and briefings to the Homewards team, partners and wider Foundation as needed
- Build and maintain relationships with appropriate internal and external stakeholders, and support the day-to-day management of the stakeholder ecosystem
· Supporting the development of crucial partnerships for the programme and management of work being undertaken by external delivery partners
· Taking on responsibility for the successful delivery of data, research and analysis projects within the programme as required
· Working alongside with our Research & Impact Team to ensure our approach to developing strategic initiatives is linked to our evaluation and assessment of the wider programme
· Promoting a strong team ethos and collaborative ways of working both within the programme team and wider organisation
Relevant knowledge, experience and personal qualities
· Strong analytical and problem-solving skills, with experience of developing insight-based solutions in collaboration with others (essential)
· Proven ability to mine and collect, interpret and present qualitative and quantitative insights (essential)
· Proven ability to summarise findings into written reports, presentations and charts, communicating insights in a clear and accessible way (essential)
· Familiarity with database management and how to organise and prepare data for analysis, ensuring data quality and integrity (essential)
· Experience of using data to inform decision-making, ideally programme or initiative design (essential)
- Comfortable working in a fast-paced environment, managing a range of priorities and your own workload (essential)
· Confidence engaging, and building relationships, with multiple partners to build partnerships or create insights (essential), ideally you’ll be comfortable working with organisations from across all sectors
· Comfortable operating across the thematic areas of predictive data analytics, finance, housing and employment, ideally with experience in one of those areas and desire to deepen your knowledge (desirable)
· Familiarity with Theory of Change, Social Return on Investment and other relevant evaluation frameworks in the social impact space (desirable)
· Understanding of the drivers, players and role of prevention in societal challenges like homelessness, ideally with some experience around homelessness or relevant area (desirable)
The Royal Foundation is a high-profile organisation, and the successful candidate will appreciate the importance of discretion and confidentiality and have a mature and professional approach.
This post is subject to receipt of satisfactory references and unrestricted right to work in the UK.
Company & Culture:
The Royal Foundation is the family Foundation of The Prince and Princess of Wales. Their Royal Highnesses are committed to using their platform to unite and positively impact the lives of people in the UK and around the world. Through the Foundation, The Prince and Princess identify and tackle society’s greatest challenges, with a particular focus on a healthy society and healthy planet.
Our work is built on world-class research, long-term partnerships, and measurable, scalable impact. We build collaborative initiatives where leaders from all parts of society can come together to identify emerging challenges, agree joint action, and make a real difference on key societal challenges.
If you have the relevant skills and enthusiasm for the role, then we’d love to hear from you. Please send your CV and covering letter (no more than two pages) explaining your motivation for applying and how you meet the skills and experience required for the role by clicking ‘Apply’ now.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
All of us at The Talent Foundry believe that a young person's success should be determined by the talents and abilities they have, not where they come from.
All too often we hear from teachers in our school network that those from underserved communities are missing out on the skills and development opportunities that could completely change their futures.
In this brand-new role you will broaden our network of eligible schools so that they are aware of, and can access, the fantastic - and free - The Talent Foundry programmes and opportunities for their students.
“I’ll go as far as saying if we could offer a The Talent Foundry session every week for every single student, we would.” Aspirations Lead.
For 16 years, we have been offering programmes in schools which spark and unlock a young person's confidence in the abilities that they have - and connect them to employers and industries where they can have a successful career.
The role
You will be the first point of contact for enquiries to TTF and will proactively promote our opportunities across our network through telephone, email and in-person events.
Building relationships with teachers and career leads in schools and colleges is a crucial part of this role to ensure our marketing and communications reach the right people and meets students’ needs.
You will be a dynamic and confident communicator, who thrives onsuccessfully closing a ‘sale’. All our programmes are fully funded by our amazing partners, and your role - with support from your colleagues - will be to identify schools who meet our eligibility criteria and find innovative ways to bring them into our network.
Responsibilities
- Reaching more underserved young people
- Telling the TTF story
- Attention to detail across administration and data
- Teamwork in outreach
We recommend reading the full job description and person specification for an overview of the skills, experience and knowledge we are looking for before applying for this role.
Your experience
- Sales or customer service experience, with demonstrable evidence of hitting/exceeding sales targets
- Use of CRM systems to record and monitor outreach and targets
- Building relationships and confidently communicating with different stakeholders
- Management of high-volume data and keeping accurate records with information from different sources
- Working remotely or in a hybrid environment
- Supporting a team that manages different projects with competing priorities to achieve their communications goals
This is a hybrid role. You will be working from home with IT provided and join Team Together Days in a co-working space in London 2-3 individual days each month. These days are considered commuting days. You do not need to live in London to apply for this role, but you will need to consider what is a reasonable commuting distance for you to able to attend the team days in London.
In our job information pack you can also read our advice on using AI in your application.
We also offer 28 days holiday + bank holidays (as we close for the Christmas period).
Safeguarding
We are committed to safeguarding and promoting the wellbeing and welfare of children and we require everyone associated with The Talent Foundry Trust, including all trustees, employees, and volunteers to share this commitment. Successful applicants will need to undergo child protection screening appropriate to the role, including completing our Safer Recruitment process, references from past employers and Disclosure and Barring Service checks.
Your CV should include: your full work history since leaving full time education and note(s) about any employment gaps between roles.
We receive many applications generated by genAI which often include incorrect information about our charity. Please do not solely rely on AI to write your CV or answers, as providing incorrect or misinformation may mean we discount your application.
Talent is everywhere, opportunity is not. The Talent Foundry, a UK education charity, bridges this gap and improves social mobility for young people.





The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are looking for a determined, skilled, proactive trusts fundraiser to join our small team in this newly created role to help stop children dying suddenly and without explanation.
Tragically, 1-2 seemingly healthy children die in the UK every fortnight, often going to sleep and never waking up. This incidence is unchanging. SUDC UK was founded in 2017 to raise awareness of Sudden Unexplained Death in Childhood (SUDC), encourage and fund scientific research and offer support and advice to affected families. We believe SUDC research should receive more attention and scientific investment and are inspired by efforts to impact SIDS (cot death), where there has been an 80% reduction in infant deaths in the past 30 years. We can do so much more for SUDC children and their families.
Why apply to SUDC UK? The post holder will be joining our ambitious, passionate, young charity, which consistently punches above its weight. SUDC remains relatively unknown to UK funders, but we are desperate to change this. Despite the current challenging trust fundraising environment, we are hopeful there are philanthropists and grant makers who will be inspired by our impact to date and the enormous potential to save young lives.
Fully remote. A home-based and flexible role. Collaboration over Teams/Zoom. Very occasional travel to meetings/events.
Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good.
Purpose of the role:
The Helpline Senior Data Officer will work with the Data Manager to help oversee reporting and utilisation of Helpline data. This includes:
- Contributing to maintaining data quality, standards and training to ensure that Helpline data is effectively utilised.
- Supporting the Data Manager to lead and grow the data programme and ensure effective publications and outputs of Helpline data and provide occasional reporting and Salesforce support to frontline services.
- Providing support to Data Officers, including overseeing day to day activities and creating action plans as appropriate.
- Engaging in team and personal development, working alongside the Data Manager and Head of Helpline Services to lead on reviewing reports.
To apply:
- Please complete Unseen’s application form for the role which includes a personal statement of 500 words outlining your suitability for the role, some personal details and equal opportunities questions, and;
- Please send a copy of your CV to jobs @ unseenuk. org with reference to the job title.
Job specifics:
- Salary: £29,174.00 per annum (pro-rated for part time hours)
- Contract Type: Permanent, Full-time
- Location: Unseen’s head office in Bristol or home based with periodic travel to Bristol and other locations as required for meetings and training.
The deadline for applications is midnight on 20 April 2025.
Kindly note, we reserve the right to close applications early if we receive a high number of applications. As such, we recommend interested applicants to apply early.
We endeavour to hold interviews during the week starting 28 April 2025, but this will be subject to the closing date and hiring manager capacity.
As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community.
Any questions, please contact jobs @ unseenuk. org.
The client requests no contact from agencies or media sales.
The Subscriptions Administrator will be part of our Subscriptions team, to manage and support our thousands of subscribers, as well as other administrative tasks for Ethical Consumer, the UK’s longest running alternative consumer organisation.
Ethical Consumer is a not-for-profit multi-stakeholder cooperative, and welcomes applications from all sections of the community. We use name-blind shortlisting. The offices are upstairs in a wheelchair accessible building in Manchester.
Co-operative Responsibilities
All permanent staff are members. All members share the responsibilities of running the co-operative, including:
- Taking part in the decision-making process
- Subgroups for areas of management including Personnel, Finance or Publishing.
Specific responsibilities - the Subscriptions Administrator will:
- Keep subscriber records and payments up to date.
- Manage our subscriber mailbox
- Support customer service/interaction/engagement
- Process new and renewed subscriptions.
- Assist weekly post office mailout for new subscribers.
- Assist with managing Direct Debit payments.
- Participate in 'Subs and Renewals' group meetings.
- Help produce monthly subs reports for the rest of the co-op.
- Support other administration roles across the organisation.
The timetable for this recruitment is as follows:
- Closing date: 9pm Wednesday 30 April
- Shortlisting: 1-8 May
- Interviews: week commencing 13-14 May
- Starting date: week commencing 9 June, subject to negotiation
For 35+ years we have been the hub of the ethical consumer movement, helping consumers to shop ethically and campaigners to challenge corporate power.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about strengthening the charity sector and being part of positive change in London communities? Are you dynamic, organised, and a strong communicator who understands volunteering, loves building relationships, thrives on making things happen and is interested in using technology to innovate systems? If this sounds like you, we’d love to hear from you! We're looking for someone to lead our Skilled Volunteering Team and take our programme to the next level.
About Link UP London
Link UP London’s purpose is to build stronger more resilient communities. We do this by connecting small Social Good Organisations or SGOs (i.e. charities, Community Interest Companies, community groups and social enterprises) with Skilled Volunteers, helping these organisations to address strategic and operational development issues and build capacity and resources to better tackle the multiple challenges facing their communities. Link UP connects these organisations to Skilled Volunteers from a range of professional backgrounds (HR, finance, comms, marketing, legal, data, IT and many more) who have faced many of these strategic and organisational challenges before and want to apply their skills and knowledge to support their community.
We connect skills to SGOs in 3 main ways including:
- Skilled Volunteering Projects: Short-term, structured volunteering engagements
- Social Impact Solutions: Our corporate programme provides structured skills-based employee volunteering opportunities in a range of formats
- Lunch & Learn Sessions: one-hour webinars allow professionals with limited time to share their expertise on topics of relevance to SGO capacity development
Our Skilled Volunteering programme has been a core service of Link UP since its founding in 2016 and is at the heart and soul of our work. We work in all 32 boroughs and the city of London to help organisations to better address poverty, inequality, and marginalisation. We have ambitious plans to continue to deepen our connections across boroughs, reach even more organisations and volunteers, to build stronger communities by harnessing professional skills for social good.
The new Head of Skilled Volunteering will be instrumental in helping us grow our successful existing Skilled Volunteering programme and take it to the next level reaching more SGOs and skilled volunteers building new partnerships, and deepening relationships and support provided across London.
Role Details
Title: Head of Skilled Volunteering
Time Commitment: Full time role (4 days a week may also be considered)
Format: Hybrid - remote and in-person (at least 2 days in the London office (Battersea) in-person per week and ability to travel to different parts of London regularly for meetings and events)
Salary: £34,500 full time salary
Purpose: To lead and develop Link UP London’s Skilled Volunteering programme to ensure it achieves its ambitious strategic objectives as a core programme of Link UP London
Report: The Head of Skilled Volunteering will report to the CEO and oversee the existing Skilled Volunteering team including the Skilled Volunteering Manager and Officer
Role Duties & Responsibilities
Programme Management
- Oversee the day-to-day work of the Skilled Volunteering team including implementation plan, workflow and target realisation
- Oversee and build new and reliable promotional avenues to access individuals with relevant skills and charitable organisations looking for support
- Monitor and report on progress against annual targets and strategic priorities
- Review and improve the Skilled Volunteering process
- Manage coordination between Skilled Volunteering Projects and the Social Impact Solutions Corporate Skilled Volunteering programme
Relationship Development and Management
- Maintain and further develop existing relationships across London’s boroughs with partners, charitable organisations, funders, CVSs and others
- Initiate and develop new relationships with relevant organisations that are well positioned to complement and/or support Skilled Volunteering activity
- Attend events in-person and online to further build relationships
- Ensure regular communication through various avenues including mailings, phone calls and in-person meetings
- Lead workshops and trainings about skilled volunteering as required
Programme Development
- Facilitate focus groups with volunteers and organisations
- Develop and oversee a new SGO Advisory Group
- Actively engage with CEO on developing new approaches to using Skilled Volunteering to make a deeper impact within London communities
Communications, Thought Leadership and Events
- Work with the Comms team to ensure promotion is effective and targeted
- Innovate ways to get the word out to both volunteers and organisations
- Help build our voice as a thought leader in the field of Skilled Volunteering in the UK
- Write blogs and other pieces to share different aspects of Skilled Volunteering
- Coordinate, as needed, with the Events Manager to carry out Skilled Volunteering related events
Systems and Operations
- Actively oversee our CRM and ensure established processes are working efficiently
- Contribute ideas to improve effectiveness of the Skilled Volunteering process
- Continue to review and improve our data collection and analysis system
- Ensure other technology is being used and integrated as needed to support our work
- Identify and lead on implementation of new tech that can support Link UP’s growth and efficiency
Other
- Represent Link UP and our expertise in Skilled Volunteering within the communities that we work and beyond at events and forums and other gatherings (on and offline)
- Contribute to proposal development and funding requests as needed
- Actively engage in the development and growth of Link UP as an organisation
Person Specification
Essential Skills
- 5+ years’ experience with programme management and delivery aimed at creating positive results
- Experience managing people and small teams
- Comprehensive experience with monitoring & evaluation and impact measurements and an interest in developing these further
- A love of working with people, building relationships and experience with relationship management
- A great spoken and written communicator
- Experience with, and enjoyment of, presenting to groups
- Comprehensive experience with CRM management (e.g. working with Active Campaign, Salesforce or similar platforms)
- Technically savvy with the ability to learn new technology easily
- Detail oriented and highly organised
- Ability to work under pressure and deliver at a high quality
- Ability to pitch in as needed to ensure everything is done to the best of our abilities, as required as part of a small team
- Ability to work well remotely and independently as well as in-person with a team
It is also important to have:
- Experience with and an understanding of organisational development / capacity building in the charity sector
- An understanding of volunteering and Skilled Volunteering in particular
- Knowledge, and some direct experience, with the charity sector
- Understanding of the charity sector including opportunities and challenges faced by small organisations today
- Ability to be in London multiple times a week as needed
Qualities that are a good fit for our team
- Personable / warm / caring / friendly
- Energetic, confident and outgoing
- Good networker / relationship builder
- Hardworking / dedicated / committed
- Entrepreneurial
- Professional
Application Details
Please submit a CV and covering letter (max 2 pages) addressing your suitability to this role in relation to the job description and eligibility specifications above
Please note that applications submitted without a cover letter will not be considered.
Closing Date for Applications: Wednesday 30 April 2025
However please note that applications will be considered as they are received on a rolling basis.
The client requests no contact from agencies or media sales.
Job title: Philanthropy Manager
We are seeking our first Philanthropy Manager to cultivate, solicit and steward a portfolio of donors and prospective donors (including alumni and other individuals, companies and charities) to generate major gifts £10,000 - £1 million+ for the Trust.
The successful candidate will join a small Executive Team of two (Director and Stewardship Officer) and work closely with our newly appointed Chair (from 6 July 2025), the Board of Trustees, and members of its sub-committee for Alumni Relations, Fundraising and Communications.
The first Kennedy Scholars departed for Harvard and MIT in 1966. In 2026 we will celebrate the 60th anniversary of this significant milestone in our history. The impact of this life-changing opportunity over the past 60 years will feature strongly in our new fundraising campaign.
Reporting to: Director of the Kennedy Memorial Trust (KMT)
Hours: Full-time 37.5 hours per week. We understand that full-time hours may not suit all candidates, so there is some flexibility in the hours and work schedule.
Contract: Permanent
Compensation: Salary £45,000 FTE, 30 days holiday plus bank hols (FTE) and 8% employer pension contribution after 3 months’ service
Location: Home-based but within easy access to London. The post holder can work on a hybrid basis, combining predominately home-working with regular in-person meetings in London. Travel from home to London for work and meetings will be paid in accordance with any expenses policies in force at the time.
The role involves some travel, in addition to the London working requirement, for meetings/events with donors, scholars, trustees and other stakeholders – ie monthly within the UK and twice a year to the US. There will also be occasional evening and weekend commitments.
Equality, diversity and inclusion are a key part of our values, and we encourage applications from all backgrounds.
Please note, we are unable to offer a work visa for this role and so you must have the right to reside and work permanently in the UK.
About the Kennedy Memorial Trust
The Kennedy Memorial Trust funds exceptional UK students to pursue graduate studies at Harvard University and the Massachusetts Institute of Technology. Established as a ‘living memorial’ to President Kennedy following his assassination, the Trust has supported around 600 Kennedy Scholars since the first cohort in 1966. In addition to the scholarships, the Trust manages and maintains a memorial at Runnymede in Surrey.
The Trust prides itself on the talent and service of the candidates it selects. Following their time at Harvard or MIT, scholars have gone on to play leading roles in the UK and across the world, in public service, the law, science/technology, health, education, business, charities, the arts and media. Alumni of the programme include Lady Mary Arden (Supreme Court Justice from 2018 to 2022), Lord Mervyn King (Bank of England Governor from 2003 to 2013). David Miliband (ex Foreign Secretary, now CEO of the International Rescue Committee), Dame Kate Bingham (Chair of the UK Government's Vaccine Taskforce), Zanny Minton Beddoes (Editor-in-Chief, The Economist), and Matt Clifford CBE (Co-founder of Entrepreneur First and Chair of the UK's Advanced Research and Invention Agency).
The Trust is a registered charity (number 234715) and is responsible for the Kennedy Memorial Fund. In accordance with the Deed, Trustees are appointed by the UK Prime Minister, the Presidents of Harvard University and the Massachusetts Institute of Technology, or by the President of the United States. Originally funded by public donation, the Trust has developed a medium-scale fundraising programme over the last decade and is now planning a more ambitious campaign as the foundation for its future development.
The role
1. Fundraising activity
Contribute to the development of the new fundraising strategy.
Research, identify and pursue fundraising opportunities that meet the Trust’s strategic objectives.
Lead one-on-one and small group meetings with Trustees and key supporters to identify, develop and deliver fundraising objectives.
Assist Trustees in developing and maintaining their portfolios of prospects and donors.
Write compelling fundraising proposals and applications for funding, including bespoke proposals tailored to specific individuals.
Initiate and nurture relationships with potential high-level donors aiming to establish a strong and long-term philanthropic relationship
Lead one-on-one and small group meetings with high-level donors and potential donors and ask them for significant financial contributions.
Maintain and develop professional, trusted and productive relationships with current and past donors, and with a range of priority stakeholders.
Use appropriate and effective negotiation skills to motivate and guide donors to make gifts at a high level.
2. Processes and Procedures
Ensure the Trust is compliant with all relevant aspects of the Fundraising Regulator’s Code of Fundraising Practice and the Charity Commission.
Maintain a professional approach to handling sensitive and confidential information, complying with privacy and data protection legislation.
Maintain the Trust’s suite of policies and procedures related to fundraising and donor engagement.
Actively engage in external networks to identify new prospective donors.
Contribute to monthly and quarterly fundraising performance reports and present progress to the trustee board and its committe
Accurately record donor interactions in the CRM database and contribute to improving data management and analysis processes.
Regularly update the Executive team on fundraising activities and seek their input and support as needed.
Work closely with the Stewardship Officer to develop and implement solicitation and stewardship plans for donors and prospects.
Participate in team decision-making by suggesting creative solutions and engaging in strategic planning discussions.
Any other duties which may be required by the Director.
Other Responsibilities
As a small organisation we ask staff to remain flexible in their role responsibilities and so the JD will vary from time to time.
Experience and education required:
Experience of professional fundraising, with a track record of successfully securing major (£10k+) gifts from individuals, Foundations and businesses.
Educated to degree level
Experience of delivering a fundraising programme and pipeline to meet financial targets.
Experience identifying, negotiating and managing resource requirements in support of fundraising activity
Experience of having worked with high-level donors
Demonstrable understanding of higher education in UK and US
Demonstrable understanding of data protection/ Fundraising Regulator’s Code of Fundraising Practice and the Charity Commission.
High computer literacy in standard office packages and experience in using databases.
Competencies required:
The ability to work effectively on own initiative and within a team.
The ability to motivate and enthuse donors and prospective donors.
Excellent negotiation skills.
Excellent administrative and organisational skills and attention to detail.
Excellent interpersonal and communication skills, both spoken and written.
Adaptability and resilience.
Tact and sensitivity.
Knowledge and understanding of current affairs and higher education in the UK and US.
Personal Attributes required:
Exceptional social confidence and adeptness in building and maintaining strong relationships with senior stakeholders
Excellent time and project management skills and the ability to organise work effectively to meet deadlines.
Excellent interpersonal, verbal and written communication skills, with a record of communicating
information to a variety of audiences.
Good judgement and the ability to deal appropriately with confidential information or other sensitive issues.
Empathy and the ability to understand and articulate the personal, academic, and career aspirations of our scholars.
Ability to take initiative and be a self-starter.
Commitment to equality and diversity, treating people from all backgrounds with respect and dignity.
Willingness to invest in continued personal development.
The ability to make independent decisions daily.
How to apply and time of interviews
Please apply with a CV and covering letter outlining how you meet the Experience required criteria outlined above and what you would bring to the role by end of the day 25th April.
Please include the details of two referees, including one we may contact if you are shortlisted.
Interviews are planned to take place on 9th or 16th May in Central London.
If you are offered the post, you will be asked to provide proof of your right-to-work, your identity, and we will contact the second referee you have nominated.
Role description:
We are seeking a highly motivated and self-driven individual to join our Fundraising Team as the Community Fundraiser. You will lead, plan, cost and deliver an exciting and varied community fundraising programme to grow income and a strong return on investment. You will need to work closely with the Director of Fundraising to shape the plans and resources required for the future.
The post holder will require a good knowledge of fundraising and considerable energy and enthusiasm that will inspire patients, visitors, hospital staff and the local community to choose Southampton Hospitals Charity as their preferred charity.
Main Responsibilities:
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To develop, support the delivery of and evaluate a strategic supporter journey and stewardship journey across the community fundraising programme focused on generating net return and supporter retention.
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To create and increase awareness of fundraising for Southampton Hospitals Charity across all University Hospital Southampton sites working closely with the Marketing and Communications team
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To foster effective and productive relationships with key stakeholders including consultants, doctors, nurses, care group managers etc
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To ensure visibility of fundraising materials including poster sites and leaflet holders in the hospitals, community etc and ensure they are kept up to date and relevant
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To be proactive in seeking out new fundraising opportunities, relationships, and networks.
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To lead on researching and developing Trust and charity networks to acquire new supporters in the communities served by the UHS Trust based on audience insight and analysis
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To build and maintain relationships with supporters through face to face, telephone, email, and written correspondence with the aim of securing financial and “in kind” support.
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To have an insight led approach to our activities, regularly analysing data and gathering supporter feedback.
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To develop a comprehensive pipeline of fundraising opportunities such as adopted charity of the year for regional shows and events, mayors and golf captains.
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To be the first point of contact for groups and individuals organising community activities to raise money for SHC, motivating and encouraging them to raise as much money as possible.
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To proactively research and identify influential individuals in schools and community groups to build and develop relationships and gather support for key campaigns
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To appropriately support all community fundraising activities- Thank and report on how money is spent and provide high levels of supporter relationship management which will result in long term support.
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To liaise and manage relationships with external suppliers such as 3rd party event organisers, event companies and venues.
Other
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To be responsible for the input and maintenance of the fundraising database (Beacon) and ensure records are kept up to date in a timely, accurate and consistent manner
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Be aware of income and expenditure budgets working to ensure all activity achieves a return on investment of 4:1
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To be aware of the changing external environment to pick up on opportunities and keep abreast of current trends, circumstances or topical issues that will enhance the event or the charity.
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To keep up to date with guidance and best practice from the Fundraising Regulator and Chartered Institute of Fundraising
Person Specification:
Knowledge and experience
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Experience of increasing income through successful community, events, corporate or volunteer fundraising programmes or equivalent transferable experience from another sector
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Experience of successful project management including planning and delivering projects within budgets and on time to meet departmental, team and personal objectives and KPIs
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A proven track record of delivering an excellent customer/supporter stewardship experience
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Experience of managing multiple projects and budgets
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Demonstrable experience in using data insight and analysis to inform decision making
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Excellent IT skills including using Excel, Word, Outlook and Power Point as well as experience of administering and maintaining dedicated supporter CMS databases
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Knowledge of a Fundraising Database and knowledge of fundraising regulations e.g. GDPR
Skills, abilities, and behaviours
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Excellent interpersonal and negotiation skills with the ability to motivate and influence people
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Ability to build personal, meaningful relationships with colleagues, customers, supporters and donors
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Ability to adapt quickly and be solutions focussed
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Ability to prioritise and manage a demanding workload and work on several priorities at once: ability and willingness to adapt to changing workloads and priorities
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Ability to work as part of team and to use own initiative
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Knowledge and experience of using a CRM database (Beacon)
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Excellent communication skills with an ability to prepare and deliver compelling presentations and engage with a wide range of audiences
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Good written skills with the ability to communicate with different stakeholders
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Self-driven and results orientated with a positive outlook and clear focus on supporters.
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Willingness to work hard and attend, where necessary commitments outside normal office hours.
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A Full UK driving license and access to a car.
We are a leading healthcare charity dedicated to enhancing patient care and experience at University Hospital Southampton
The client requests no contact from agencies or media sales.
Purpose of the Role
The Helpline Manager will manage and provide support and advice to a team of Helpline Support, Caseworkers, IDVA, and Helpline volunteers who will be handling calls. The role will also include occasionally providing helpline cover during staff shortages. The helpline supports women on more than 45 different issues with most of the calls relate to violence against women and girls (VAWG) as well as mental health and wellbeing. The Helpline Manager will be responsible in ensuring that the service continues to be culturally sensitive and be able to respond to a diverse population of women with complex needs; managing the rota for staff and volunteers, ensuring there is sufficient helpline cover, identifying and managing safeguarding issues, monitoring staff performance, maintaining the helpline database, and providing helpline data to other staff.
The role will also include occasionally attending external stakeholder meetings and raising awareness of the helpline service. The Helpline Manager will also have some involvement in other MWNUK projects, services and activities as required. The role requires a proactive, organised and practical approach to ensure MWNUK’s projects are delivered effectively and efficiently, providing high quality support and customer service across the organisation, both internally and externally.
Main responsibilities
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Supervising the Helpline team of 11 staff (however this is equivalent to 3 full-time staff per day only) and ensuring there is sufficient helpline cover and monitoring their wellbeing.
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Recruiting and training helpline staff and volunteers with the support of senior management and ensuring their development needs are flagged up.
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Monitoring performance of helpline staff through daily check-ins, debriefs, monthly supervision meetings and annual appraisals.
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Holding regular helpline team meetings and sharing learning as well as identifying and sharing interesting cases with Senior Leadership Team including the Advocacy Officer.
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Planning and delivering training to staff and volunteers in line with changes in law, policies and procedures, including safeguarding.
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Regularly attending external meetings such as MARAC (Multi-Agency Risk Assessment Conference), liaising with police, social services, and other partner agencies. These meetings are a critical part of safeguarding and time for preparation and follow-up is built into the role.
Safeguarding
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Implementing MWNUK Children and Adult Safeguarding policies and procedures.
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Responding to safeguarding concerns in a timely manner and promoting good practice.
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Identification, handling and recording of all safeguarding risks and issues for both children and adults, including in instances of domestic abuse, forced marriage, honour-based violence, sexual abuse, self-harm, isolation, housing, marriage and divorce etc.
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Escalating and de-escalating risk, report writing and recording accurately all decision-making during case reviews.
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Having regular case reviews and making evidence-based decision-making.
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Monitoring and evaluating safeguarding practices.
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Liaising with external agencies as and when required.
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Reviewing helpline cases before they are closed ensuring the data has been properly recorded.
Managing cases
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Triaging, managing, prioritizing and allocating helpline cases.
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Maintenance of accurate records, online databases, filing systems and computer files and gathering of statistics as required by the Operational Director and / or CEO and external evaluating consultant.
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Maintenance of all information in line with confidentiality and data protection policies while observing professional boundaries at all times.
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Monitoring helpline data and identifying any trends and sharing them with senior management and the Advocacy Officer.
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Ensuring policies and procedures are followed.
Other duties
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When required (i.e. when there are staff shortages) provide cover on the helpline and respond to phone calls, emails, texts, webchat and the newly launched Amal Safety Mobile App, in a faith and culturally sensitive manner.
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Keeping up to date with helpline issues such as forced marriages, domestic violence, honour- based violence, sexual violence, female genital mutilation, mental health, discrimination and women’s rights – including assisting with projects and services on these issues.
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Promoting the helpline’s services to a range of stakeholders.
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The role will occasionally involve delivering training workshops and leading discussions on critical issues such as forced marriages, domestic violence, FGM, and honour-based violence, primarily with schools, colleges, and community organisations. These responsibilities will be planned in advance and integrated into the team’s schedule.
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Carrying out duties to support the Operational Director and CEO.
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Attending training for professional development, as required.
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Undertaking outreach work, if required.
Person Specification
Professional Experience, Knowledge and Understanding
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Strong experience of dealing with minority ethnic women particularly from Muslim communities who have suffered domestic violence and other forms of abuse such as forced marriage, honour- based violence, sexual violence, mental health issues etc.
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Knowledge of key issues that will arise on the helpline such as domestic violence, forced marriage, honour-based violence, sexual violence, mental health, hate crime etc.
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At least one year's experience in handling children and adult safeguarding.
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Willingness to participate in further training and development opportunities.
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Working in a trauma informed way by recognizing impact of trauma on women.
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Experience of managing, supporting and supervising a small team.
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Second language such as Arabic, Bangla, Punjabi or Urdu.
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Excellent IT skills (Microsoft365: word processing, databases, PowerPoint, spreadsheets and Outlook).
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Desirable line management experience.
Abilities and Skills
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Significant organisational and administrative skills, supported by a proficiency with ICT.
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Able to build relationships with whilst maintaining professional boundaries.
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Proactiveness, enthusiasm and commitment along with an honest and trustworthy approach to the role.
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High level of professionalism when dealing with internal and external stakeholders.
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Strong organisational and interpersonal skills with solid communication skills – written and verbal.
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Experience of effective teamwork i.e. listening (including taking on feedback), being respectful and instilling confidence and motivation in staff and volunteers.
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Ability to work independently without supervision and being able to use initiative.
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Communicating information from management to staff in an accessible way.
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To be able to work under pressure, whilst keeping calm and levelheaded.
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The ability to work in a demanding environment, meeting tight deadlines by prioritising and delegating as necessary.
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Understanding of and adherence to confidentiality and data protection issues and an understanding of maintaining professional boundaries.
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Understanding and knowledge of the voluntary / non-profit women’s rights sector.
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Drive and willingness to go above and beyond role and be able to demonstrate a commitment to women’s rights.
Personal Qualities
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Flexible, motivated and committed to a high standard of working, with a willingness to take on additional duties.
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Adaptability to changing circumstances and new ideas.
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Resilient and determined to achieve goals.
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Committed to vision, mission and aim of MWNUK.
Equal Opportunities Awareness
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An awareness of diversity issues and a positive, non-discriminatory and non-judgmental approach.
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A commitment to working in a flexible and collaborative manner with all members of the MWNUK team.
Application Process
If you have any questions about the role or would like to discuss it further, you can book a 15-minute online slot with the Operations Director, Shameem Hussain, using Link
Please note that this is not an interview and is strictly for informational purposes only.
1st Stage
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Please email your CV (including two references details) and a cover letter (no more than two pages) to by 5pm on Monday, 5th May 2025. In your cover letter, please address the following questions:
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Why does this role appeal to you, and what experiences make you an ideal candidate?
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Why do you want to work in the women’s sector, and how do you believe you can make a difference?
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Safeguarding is a crucial part of this role—what experience and knowledge can you bring to this aspect?
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We will only process completed applications and will not chase up missing CVs or cover letters.
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Please note that feedback will not be provided at stage 1 of the application process.
2nd Stage
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Shortlisted individuals will be invited to attend an interview on either Monday 12th May or Tuesday 13th May 2025.
Further Information
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Basic DBS clearance is required.
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Evidence of your right to work in the UK is required.
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If successful, references will be requested. To help speed up the process please include references in your CV.
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Please note that in accordance with The Equality Act 2010 (Schedule 9, Part 1, Paragraph 1), this post is open to women only.