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Roma Support Group (RSG) was established in 1998 in order to improve the quality of life of Roma migrants.
We are seeking to appoint a motivated person to provide advice to Romanian-speaking Roma migrants on a range of areas including welfare benefits, debt/money management and housing.
Key details
- Job title: Romanian-speaking Advice and Advocacy Worker
- Ref: RoM 58
- Location: London
- Special Condition: Office-based work, London-wide travel
- Hours: 21 hours per week
- Salary: £29,593 pro rata per annum (actual £17,756 per annum)
- Pension: B&CE, The People’s Pension
- Duration: The post is funded for an initial 12 months, with the potential to extend term subject to continuation funding being secured
- Closing Date for Applications: Monday, 15/07/2024 at 8am
- Interview Date: Monday, 22/07/2024 in-person at our Bethnal Green office
About you
- Fluency in Romanian;
- Good spoken & written English;
- Excellent communication skills;
- Experience (paid or unpaid) of helping people in the areas of welfare rights, money/debt management, housing and combating poverty;
- Knowledge and empathy with issues affecting Roma migrant communities in the UK;
- Willingness to travel London-wide.
Please see Job Description and Person Specification for full details (attached and available on our website).
If you have any questions or would like to talk to us about applying for this role, please contact us (contact information in job pack).
The client requests no contact from agencies or media sales.
About the role:
The Advice Service Manager is responsible for all advice team operations and developing the Kinship advice pathway.
You’ll manage a team to deliver a consistent, high quality and effective service. You’ll be responsible for developing and implementing systems and monitoring service quality and performance.
Continuously improving the service, embracing digital solutions and creating efficiencies and processes to drive performance, you’ll increase our ability to provide more support to kinship carers across England and Wales.
You’ll ensure that kinship carers are able to access the information and advice they need in an accessible and consistent way within a clear operational framework.
Key responsibilities include:
- Deliver high quality, targeted and tailored advice to kinship carers in England and Wales.
- Develop a service framework that delivers a consistent service within clear timeframes.
- Set out clear expectations for enquiry response across all channels.
- Manage daily advice line operations, including work on cases, data and continuous improvement.
- Act as deputy designated safeguarding officer (DDSO) providing clear advice on actions needed when safeguarding concerns are raised.
- Develop and manage a high performing team.
Essential criteria includes:
- Substantial working knowledge of advice service delivery frameworks.
- Working knowledge of call handling and client record systems.
- Working knowledge of assessing the needs of individuals (e.g. social care, financial and legal) to provide appropriate advice and information.
- Substantial experience managing an advice service or similar, ideally in a health, social care or charitable organisation.
- A strong background in advice work with proven experience in an advice-giving role.
Key dates:
- Deadline: 9am, Monday 8 July 2024
- Interview 1: 24/25 July 2024 (2 hours, online). This interview will consist of an online interview and presentation; and a team session, including preparation time and facilitating a team activity.
- Interview 2: TBC
How to apply:
We will ask you for your CV and to respond to the following five questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together and will be marking on the strength of the response to each question. Once this is complete, both will be reviewed together. You will have 250 words per answer.
Questions for application (along with CV):
- Using examples of your work, give an overview of how your experience equips you to be an effective and dynamic advice service manager.
- Give examples of how you have used operational frameworks to deliver consistent and boundaried advice services. If you have similar experience in another field please clearly demonstrate how that experience would transfer into this role.
- Describe how you have used call handling and client record systems in your work giving examples of how you have integrated the use of both within your practice.
- What makes you a great team manager? Give examples of how you have supported teams and individuals to flourish and when you have had to step in to address behaviour or performance issues.
- Give an example of service innovation you’ve led or been involved in. Outline your role and approach, how you involved users and the service improvements that were delivered as a result.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
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The client requests no contact from agencies or media sales.
This is an opportunity to join Refuge as Independent Domestic Violence Advocate to supporting women and children who are impacted by domestic violence. You will work closely with victims of domestic abuse from the point of crisis, to provide high quality independent advocacy and support to survivors of domestic abuse at the highest risk and their children.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
The client requests no contact from agencies or media sales.
We are seeking a Therapeutic Practitioner to join our newly established Health Team. This specialist role will enhance our current provision and improve the quality and breadth of mental health support available to young people. The successful candidate will work within the Health Team, in collaboration with our partner organisation Camden & Islington Young People's Service, to deliver 1:1 emotional and practical support, assist in our drop-in service, and facilitate workshops for all young people experiencing homelessness.
You will specialise in helping young people improve their self-confidence while improving their understanding of difficult emotions such as anger. Additionally, you will focus on developing their thinking and practical skills, as well as coping and de-escalation strategies. Your work will aim to improve relationships among young people within the day centre, and continue to promote trauma informed working practices across New Horizon, so that all of our services are designed to address the psychological and emotional needs of young people who are unsafe or facing homelessness.
You will have the unique opportunity to contribute to the development of an important and innovative new role. You will be provided with your own theraputic support delivered by a highly experienced clinical psychologist and regular individual and group clinical supervision. You will also be given opportunities for further professional development through training and consultation through New Horizon and our Camden & Islington's Young People Service.
Closing Date: 9am, 29th July 2024
The client requests no contact from agencies or media sales.
We Are Survivors are looking for a Service Manager to come and join its Community Services Team to cover Maternity Leave.
The organisation has an ambitious strategy to ensure that #NoMaleSurvivorsIsLeftBehind and is looking for a special member of staff to help us achieve this, on a temporary basis to cover Maternity Leave.
You will help us to provide key services across Greater Manchester. The Community Team is made of therapists and Community Development Workers to support men and boys to access the services they need.
Role Purpose To manage specific services and teams, ensuring the provision of quality assured support services to male survivors and their loved ones. This role will be up to 12 months providing Maternity Cover to the existing Service Manager.
Main Duties and Responsibilities
• To manage the operational and clinical duty of care for support services
• To maintain the safe and inclusive provision of spaces for all clients
• To provide Line Management, guidance and professional and pastoral support to all client facing services staff and volunteers
• To effectively lead and successfully manage the provision of client services, as designed, and governed by the organisation, including ensuring KPIs are met, and data handling and reporting is accurate.
• To ensure that all services managed, effectively recorded, and identify threats and trends that will result in responding effectively to meet client’s needs.
• To maintain and deliver relevant services to a small caseload of clients.
• Manage and deliver specific projects as directed and agreed by the Executive Team.
• To support the further development of the services that meet client’s needs.
In return for your time, experience, and commitment to the organisation, you will receive.
- A competitive salary.
- Annual leave package with incremental rises plus bank holidays.
- Company sick pay.
- Birthday annual leave.
- Monthly clinical supervision.
- Pension contribution.
- A range of discount and benefit programmes.
The client requests no contact from agencies or media sales.
For a more detailed Job Description & Person Specification, or to apply, please visit our website.
About The Role
Working closely with our Chief Executive Officer, the Operations and Systems Manager would take a birds-eye view of our organisation to help us build a consistent, collaborative and centralised approach to how we work. You would hold responsibility for developing and embedding operational strategies, processes, policies, and systems that meet our needs and help to support staff wellbeing. This role includes a key focus on improving how we can better use and manage our digital infrastructure to increase the efficiency and effectiveness of internal processes and to improve our ability to engage and retain external audiences, enabling us to build our impact on a national scale. Key areas of responsibility are as follows:
Day-to-day operational management of the Charity, including:
- Resolving daily operational and administrative issues efficiently and effectively.
- Taking initiative to enhance or develop, implement and embed effective systems and working practices, drawing from personal knowledge and experience and external examples of best practice.
- Developing and refining our approach to hybrid working, ensuring systems and processes enable connection and creativity across the organisation. This includes working closely with the HR and Finance Officer to ensure new and existing staff are appropriately trained and supported with ensuring a safe, comfortable and productive home working set-up.
- Taking responsibility for managing our office space and working environment, ensuring it is fit for the organisation’s needs. This includes everything from liaising with our landlord and tradespeople, ensuring compliance with the terms of our lease, maintaining required levels of tea, coffee, milk, stationery and other consumables, and making improvements to ensure a productive and effective working environment.
- Ensuring technology (computers, printers etc.) is fit for purpose, safe, enables robust data security, and is properly recorded on Music Masters’ asset register.
- Oversight of service level agreements, memberships and contracts with external suppliers and providers, regularly reviewing these to ensure that they are current, necessary, effective and delivering value for money, in collaboration with the wider team and with the CEO / Finance Director as appropriate. This includes but is not limited to insurance and utilities.
- Management of certain operational budgets, in collaboration with the CEO / Finance Director.
- Oversight and administration of the Music Masters’ contact email inbox, voicemail inbox, and physical post.
- The organisation of certain social events, and other team away days or Board strategic planning days.
- Ensuring organisational risk assessments and operational policies and processes are kept up to date and fit for purpose. The role-holder would have oversight of the policy review schedule, working with the CEO and appropriate team members to ensure policies are being regularly reviewed and that we are compliant with all relevant legal and regulatory developments including GDPR and Health and Safety.
- Building effective business continuity measures, including developing and embedding a formal business continuity plan across the organisation.
Digital:
- Overseeing day-to-day management of IT and communications infrastructure and usage, including ensuring IT and comms equipment, systems and processes are fit for purpose and enable strong connectivity internally and externally, liaising with IT and comms support agencies as appropriate.
- In year one, leading a full review of digital processes, tools / platforms and systems used across the organisation, facilitating and overseeing a digitally enabled environment for efficiency and sustainable growth in accordance with MM’s strategy. This involves consultancy across the team and with external users, creating a brief for specialist consultancy / support to help us find the right solution(s), working closely with the appointed consultant to implement the solution(s), and facilitating or providing initial training and support for the team during implementation.
- Providing or organising ongoing support and training beyond the digital review to ensure confidence across the team with using our new infrastructure to its full potential, helping us to work efficiently and effectively.
- Ensuring digital processes are in place to enable the organisation to easily engage, onboard and manage new partnerships and project opportunities, and oversee administration within these areas of work.
- Overseeing development of digital tools and resources such as I’M IN and the Virtual Learning Environment used by Musicians of Change participants and graduates to improve usability, accessibility and engagement.
- Oversight of policies and procedures that relate to IT and digital (e.g. Data Protection, Privacy, Cyber Security, IT)
- Keeping up to date with the latest practices and trends in technology that may benefit Music Masters.
Data protection
- Managing our data as the organisation’s Data Lead (currently titled Data Protection Officer), ensuring ongoing compliance with GDPR, focusing on appropriate, effective and safe data collection, usage and storage (online and offline), and helping to build the wider team’s confidence with and understanding around best practice in data protection.
Governance
- Supporting the CEO with general governance support including the organisation of quarterly Board meetings and Board development arrangements, meeting minuting where appropriate, updating Trustee information, and ensuring compliance with the Charity Commission, Companies House and any other regulatory bodies.
General
- Undertaking relevant training, ensuring ongoing development of knowledge via conferences, reading and networking.
- Being an advocate for and exemplifying Music Masters’ core values of excellence and inclusion.
- Undertaking any other duties and reasonable requests that are in keeping with the nature of this post and / or the wider organisation’s needs. This may include occasional evening and / or weekend work.
The client requests no contact from agencies or media sales.
Please ensure you clearly state whether you will be applying for the Part Time or Full Time role in your application.
This is a new and exciting role in Refuge, the post holder will be embedded within district borough housing teams to facilitate dual working that will ensure that survivors’ safety and housing needs are met. The housing advocate will be collocated within the council offices of their designated area to help facilitate:
- Close working relationships with Housing colleagues
- Provision of specialist knowledge relating to DA for Housing Officers and Homelessness Teams to draw on
- Specialist support for survivors at the moment of crisis
- Provision of advocacy; supporting survivors to access safe accommodation
- Joint working with the IDVA or Domestic Abuse Outreach services to ensure all the survivors’ needs are met.
This recognizes that many survivors will approach Housing at moments of crisis, when they are either considering fleeing, or have already fled.
The housing advocate will carry a caseload of survivors that require additional support. They will work closely with survivors of domestic abuse from the point of crisis, to provide high quality independent advocacy around housing needs.They will empower survivors by providing them with emotional, practical and individual safety support. They will ensure that survivors are provided with a safe, supportive and welcoming environment, enabling them to access their rights, make decisions and increase their life options.
Co-located housing advocacy is another form of community-based specialist domestic abuse advocacy support that focuses on victim/survivors’ self-identified needs, rather than needs defined by the service and any pre-defined actions the agency thinks victim/survivors should take. The work is undertaken with the victim/survivor around their individual needs and for a period dictated by need, not targets.
The client requests no contact from agencies or media sales.
We are looking for a dynamic, organised and proactive manager to join the Youth Work team and support our mission to enable young people who are unsafe or facing homelessness to achieve independence and positive futures. We have an ambitious plan to deliver an innovative and varied programme of youth work, jobs, employment and education (JET) and lifeskills to young people this year and we are searching for an exceptional candidate to help us succeed in this vision.
The successful person will be responsible for delivering an innovative and youth-led lifeskills programme as well as supporting with the coordination of our daily day centre service to young people aged 16-24. You will have experience motivating and inspiring frontline teams, maintaining and building a network of relationships with relevant external agencies and be able to work dynamically and confidently in a fast-paced day centre environment. We’re looking for a candidate who can think on their feet, demonstrate initiative and proactivity, and is an excellent problem-solver.
The ideal candidate is a team player who enjoys working collaboratively across our organisation. They will be committed to the safeguarding of young people and helping us to develop an inclusive and trauma-informed service.
For more details, please refer to our Job Application Pack.
- Full time, permanent role in our Youth Work team
- Starting salary: £37,024
- Deadline to apply: 9am Tuesday 9 July
The members of our Preventative Support Services team are highly skilled, passionate and committed, so we are looking for a leader who can both support and inspire them. The successful candidate will be skilled in leading a team as well as able to work as part of the team, hands-on if needed. They also will be personable, reflective, and tenacious, always striving to provide what best helps Carers, and the people they care for, to lead fulfilling lives.
As well as being a Line-manager, you will be part of the ‘Senior Leadership Team’ led by the CEO. To enable your professional wellbeing and development, you will have regular supervision, be supported by a Senior Manager as well as your peers, and have access to external training and mentoring chosen by you.
The post-holder will have experience of overseeing, developing and evaluating services for Carers, or perhaps mental health, wellbeing, or similarly targeted information, advice or support services or projects. You must demonstrate experience working in partnership with health, social care and other voluntary sector organisations and have a good understanding of, and be flexible to, the needs of Carers as well as the organisation.
Maternity Cover Opportunity: Level 1 Youth Worker
Are you enthusiastic and passionate about making a difference in the lives of young people? Do you believe in empowering youth to shape their own services? If so, we have the perfect opportunity for you!
Benefits – Company Pension, free parking, reduced access to the Gym, C2W
We are seeking an experienced Level 1 Youth Worker to join our team. This role is ideal for someone with hands-on experience working with young people, primarily aged 11-19, up to 25 with disabilities, and from diverse backgrounds.
Key Responsibilities:
· Lead and deliver activities and events to support and engage young people.
· Understand and address the needs and challenges faced by youth.
· Positively engage with young people to improve behaviour, skills, and confidence.
· Plan and deliver sessions to a diverse group of young people.
· Ensure adherence to safeguarding practices and procedures.
Why Join Us?
· Make a real impact on the lives of young people.
· Work in a dynamic and supportive environment.
· Opportunity for further career development.
A Little Bit About Us!
Youth Moves is a youth work charity deeply committed to the transformative power of youth work relationships. We collaborate with young people, families, schools, and communities across South Bristol, focusing on those who need our help the most, particularly in the UK's most deprived areas. We empower young people to take responsibility for their actions, make positive choices, and achieve self-sufficiency.
We offer a range of services, including:
· Youth Club Provision
· One-to-One Mentoring
· Youth Participation Programmes
· Targeted Outreach and Group Work
· Positive Activities
· Social Action and Volunteering Opportunities
Our mission is to support young people in making a successful transition to adulthood by providing high-quality programs that foster long-term, positive changes in their lives.
We are dedicated to equality of opportunity for all staff. Applications are encouraged from individuals of all backgrounds.
Successful candidates will undergo an enhanced DBS check, satisfactory references, an online search, and proof of eligibility to work in the UK.
If you are committed to youth work and want to be part of a team that values the voice of young people, apply now and be a part of something meaningful.
Apply Now and Join Us in Making a Difference!
The client requests no contact from agencies or media sales.