Database And Supporter Care Officer Jobs in Home Based
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
To deliver information and advice to older people in Lewisham on benefit entitlements, housing and community care.
This involves managing cases and working with clients one-to-one to identify their goals, provide relevant advice and options, and then empower them to carry out next steps.
The role is to be carried out in our office premises as well as at home visits for clients who are housebound.
The client requests no contact from agencies or media sales.
The Policy Communications Officer will assist in increasing the visibility of Alzheimer’s Research UK (ARUK) to external audiences, with a particular focus on influencing key political stakeholders, such as the next UK government, to support policy change.
The Policy Communications team sits within the Communications Department but works closely and collaboratively with the Policy and Public Affairs Department to maximise the success and influence of their work by gaining cut-through with key audiences and inspiring positive, urgent action. This is a varied role, covering areas across diagnosis, treatment and prevention. The postholder will also assist with efforts to shape public health policy around dementia, including dementia risk reduction and brain health messaging.
The postholder will develop engaging and compelling content for a range of communications channels, with the aim of developing the charity’s voice as an expert commentator on dementia policy and establishing the charity as a thought leader in the UK.
Main duties and responsibilities of the role:
· Working with the Policy Communications Manager to lead on the creation and delivery of communications and content to support ARUK's policy and public affairs activity, working through multiple channels including national media, newsletters, website content and social media.
· Develop effective relationships with ARUK’s Communications Department, Policy & Public Affairs Department, and with external stakeholders and partners, in order to identify and deliver on communications needs.
· Help find, develop and pitch news stories, press releases, thought leadership pieces and other content to national press on ARUK’s policy and public affairs activity, bringing the charity’s expertise and key messages to the forefront.
· Support the running of ARUK’s press office by co-ordinating responses to breaking news stories relating to relevant dementia policy developments, including drafting reactive comments, briefing spokespeople and accompanying spokespeople to interviews when appropriate.
· Monitor relevant media coverage; keep up to date with policy, social, scientific and charitable sector issues which could benefit, or have relevance to, ARUK.
· Assist with the organisation and delivery of events, including ARUK’s research conference and events in parliament.
· Develop effective working relationships with relevant members of the media, government and NHS communications contacts; respond promptly to queries, including occasional out-of-hours queries.
· Work with the Public Affairs team to build on existing relationships with ARUK’s campaigners and parliamentary advocates, developing engaging content to strengthen our communications with these groups.
· Work with the Internal Communications team to create and disseminate materials to support staff across the organisation in engaging their stakeholders and the wider public with ARUK's policy and public affairs work, including toolkits and Q&As.
· Liaise with the Social Media team to develop compelling content in support of the charity’s policy and public affairs work.
· Ensure activities comply with ARUK’s branding and style guide.
· Undertake any other relevant duties and projects delegated by the Policy Communications Manager in line with the responsibilities of the post.
What we are looking for:
· Educated to degree level in related subject or equivalent level of experience.
· Experience of working with national media on health/science or policy issues.
· Experience of working with external stakeholders and partners.
· Experience of delivering communications programmes through a variety of media (e.g. press, social media, email, events).
· Confidence working with computers; knowledge of Microsoft office packages and databases, good keyboard skills.
· Understanding of the UK political landscape, its potential impact on health policy and the role communication plays in policy change.
· Excellent journalistic skills and news sense.
· Ability to understand and translate complex policy into consumable communications for journalists and the public.
· Excellent verbal and written communication skills, with a high standard of accuracy and attention to detail.
· Excellent organisational skills; the ability to manage many tasks with internal and external stakeholders to multiple deadlines.
· Ability to communicate appropriately and effectively with a broad range of people, including journalists, policymakers, representatives from partner organisations, and people affected by dementia.
· A confident and friendly manner; would feel at ease representing the charity to a range of audiences.
· Working with independence, intelligence, drive and initiative.
· Willingness and ability to travel independently in the UK and to work outside of regular office hours when needed.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £30,000 per annum, plus benefits
Please download the Vacancy Pack for more information.
The closing date for applications is the 6th October 2024, with interviews likely to be held week commencing the 14th October 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process. Should you need any adjustments at either the application or interview stage, then please do contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK:
Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:
• 48th in the 100 Best Large Companies to Work For in the UK.
• 19th in the 100 Best Companies to Work For in the East of England.
• 3rd in the 50 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
We are seeking a passionate and experienced Fundraising Manager to join our small and dynamic team during an exciting period of growth for the organisation. This newly created role will be crucial role in developing and implementing fundraising strategies to support our mission and ensure the financial sustainability of the Charity. It will include identifying new funding opportunities as well as producing several initiatives including building our regular donors, corporate partnerships and legacy campaigns.
We are looking for someone ambitious and creative with a positive attitude, happy to roll their sleeves up and get involved to enable us to achieve our goals.
This senior role will be part of our communications and fundraising team reporting to the Marketing Director and managing one member of staff initially.
This position offers an exciting opportunity for someone who is driven, innovative, and committed to making a positive impact across Neuroendocrine Cancer UK (NCUK).
To support and inform patients and families from diagnosis, enabling access to the best care and treatment.
The client requests no contact from agencies or media sales.
Also known as National Youth Jazz Orchestra, NYJO is a charity experiencing an exciting evolution with emerging professionals and young people at the core of their mission to ensure creative music making is accessible, fun, informative and a viable career choice.
NYJO celebrate all forms of jazz, past and present, and seek to do their part in nurturing the next generation of jazz artists. Alumni include some major names in jazz and music more widely, including Amy Winehouse, Mercury nominee Laura Jurd, Mark Nightingale and Guy Barker.
It’s a great time to join as they develop their community around a new location in South East London, embark on ambitious artistic collaborations within and beyond jazz, and work in partnership with music education organisations around the country to address structural inequalities in music education.
As Head of Development, you will be a key member of a small team. Reporting to the incoming Chief Executive, you will develop and implement the preexisting fundraising strategy and guide the organisation’s communications and PR strategy. You will inherit a strategically developed portfolio of relationships and income streams, with particular strengths in trusts and foundations, and a strong network of individual donors and scope to build corporates. There is also a small but growing legacy circle, created in response to a recent bequest of £1M+. You will line manage a small team of two: the Development & Communications Coordinator, and the Marketing & Communications Coordinator. With ambitions to expand upon NYJO’s existing work, your ability to set and achieve more ambitious targets will be essential.
Please note that this role will require occasional travel that will vary across the year, depending on the events calendar. Travel is likely to be required twice per month - please discuss with Joe Blythe at QuarterFive.
As Head of Development, you will:
- Develop and implement the existing fundraising strategy and develop marketing and communications efforts, ensuring cohesive and impactful messaging to effectively engage donors and stakeholders
- Deliver a high standard of supporter care and relationship management tailored to the level of giving, including nurturing their successful new Legacy Club
- Manage and attend an annual series of fundraising events, from relaxed open days to formal receptions
- Oversee NYJO marketing and communications
- Line manage the Development & Communications Coordinator and the Marketing & Communications Coordinator
Ideal skills and experience:
- Experience of securing 5- and 6-figure grants from a range of trust, statutory and/or individual sources
- Tailoring applications to appeal to a diverse range of funders/donors, which may include drawing together distinct areas of activity to create bespoke packages
- An outgoing, approachable, confident and professional manner in dealing with donors, prospects and other stakeholders
- Interest in UK Jazz and enthusiasm for working with young artists and musicians and broadening access to participatory arts for all young people
NYJO are keen to provide equality of opportunity to a wide range of prospective candidates as they expand the diversity of staff and musicians. Whilst they hope to attract candidates with the experience outlined in the person specification, they encourage applications from those who do not fulfil all stated criteria.
Benefits include:
- Flexible working – flexible working is a priority and the organisation supports employees to balance work with caring or other responsibilities, or those returning to work after a break
- 25 days annual leave, plus bank holidays, with office closure between Christmas and new year being the norm
- TOIL for out of hours work
- Attending gigs for free, including the annual two-night Ronnie Scott’s residency, and other cultural and sector events throughout the year
Role: Housing Officer
Hours: 35 hours per week
Starting salary: £24,337
Contract: fixed term for a minimum of 12 months
Location: Contractual base is our office in Chorley.
Do you want to join an organisation who are passionate about improving mental health and wellbeing for Lancashire communities?
We’re looking for a capable and caring person to join Lancashire Mind’s existing Housing Team. Under the direction of the Housing Operations Lead, you will manage a caseload of tenants with enduring mental health conditions living in properties that are managed by Lancashire Mind.
Via home visits, you will work with each tenant to agree a support plan to enable them to maintain their tenancy and move towards independent living.
You will build strong working relationships with local services to ensure a coordinated approach to supporting tenants, whilst at the same time developing and maintaining good working relationships with other local services and organisations that provide support services to tenants.
You will complete and update records of interactions with tenants on the internal database and input data accurately onto monitoring spreadsheets.
Experience of delivering a housing/tenancy management service, including arrears management, tenancy management (help with budgeting, managing bills and claiming the correct benefits), antisocial behaviour, safeguarding, repairs and health and safety, would be beneficial, but is not essential.
To succeed in the role, you will need excellent communication skills, be IT literate, and able to establish relationships based on trust with different people.
You will be flexible and adaptable with excellent time management and organisational skills. This is an exciting time as Lancashire Mind is growing and we want someone who believes in our vision of a Lancashire where everyone can have the best mental health and wellbeing possible.
Lancashire Mind has a dedicated workplace wellbeing programme to ensure staff are supported with their own wellbeing which includes an Employee Assistance Programme, a half-day wellbeing day and wellbeing activities throughout the year.
We offer a workplace pension scheme, paid emergency time off to care for dependents, regular supervision, and a commitment to supporting learning and development opportunities. We have also recently enhanced our annual leave offer with basic annual leave of 25 days, plus 3 days closure between Christmas and New Year, long service leave, the option to buy or sell annual leave and a half-day wellbeing day for all staff.
Above all, we are a friendly and supportive place to work; ‘Great staff team, positive and supportive culture’ - Lancashire Mind wellbeing survey, March 2024.
Please note: This post is subject to an enhanced DBS check.
Application deadline: 12pm Friday 4th October 2024
Interview date: Monday 14th October 2024
We're working towards a Lancashire where everyone can have the best mental health and wellbeing possible
The client requests no contact from agencies or media sales.
About UP
Unlocking Potential deliver high performing therapeutic programmes and education provision for children and young people with SEMH needs. We work in collaboration with families, communities, and other partners to ensure that children and young people access the interventions they need to thrive.
Mission
We work collaboratively with communities to enable children and young people with social, emotional, and mental health needs to unlock their full potential
Values
Trust
We build trust by being honest, transparent, and accountable in the way we work with children and young people, staff, and partners and by providing services and programmes whose outcomes are measurable and evidenced based.
Collaborative
Relationships are at the heart of our work. We prioritise communication and collaboration with partners, families, and communities, believing that by working together we create more effective and holistic outcomes for children and young people.
Empowering
We co-create opportunities for our children, young people, parents/carers and staff to actively participate in decision-making that influences change. We promote the voices of children and young people in our organisation and the wider community.
Nurturing
We provide a nurturing approach based on safety and space for creativity, exploration, and growth. We support and care for our children, young people, and staff to realise their potential.
Impact
We are committed to measuring our impact through a data driven method to develop our programmes and make a greater difference to the lives of children, young people, and their parents and carers.
Role Overview
We are recruiting for an enthusiastic and versatile Data and Impact Officer to join our supportive and talented team. You will be passionate about using your knowledge and experience to further the important work of UP in supporting children and young people with SEMH needs to reach their full potential.
This is a new role to our charity, in response to our growth, and you will play a key part in supporting our services and future plans. Able to thrive in a varied and busy role, you will be confident in working across different areas including data management and reporting, systems administration and maintenance, and effectively demonstrating the impact of our work.
The client requests no contact from agencies or media sales.
We are looking for a proactive, experienced Data and Operations Senior Officer to oversee our data operations and support Bliss to raise more money to help babies born sick and premature.
Role Summary
One in seven babies is born premature or sick and needing care on a neonatal unit – this isn’t what most parents expect for their baby. Join the leading national charity dedicated to supporting babies, families and NHS staff at this critical time.
The Data and Operations Senior Officer is responsible for the daily management and effective operation of the Bliss CRM, Raiser’s Edge, as well as leading on key data projects to make the most of the insights and information captured in our CRM to maximise Bliss’ fundraising. This role also leads on the delivery and development of data processes which are smooth, timely and efficient, and works with stakeholders across the organisation - especially Fundraising, Finance and Digital - to ensure that colleagues have access to the right data and efficient processes to meet their needs.
Terms
- 21 hours a week
- Hybrid (One day worked per week in the Bliss office, London Bridge (Tuesdays preferred)
- Salary: £35,000 FTE (prorated to £21,000)
- Permanent
This is a fantastic opportunity for someone to take ownership of Bliss’ data operations, helping to support our Fundraising department – and the wider organisation – to make the best use of our CRM systems, supporter data, and internal resources to raise more money and reach more families. This role will act as Bliss’ internal subject matter expert for all things data, and will line manage the Data Officer. They will be responsible for the efficient import, export and analysis of Bliss’ data, and will support teams across the organisation to better use of their data to meet their objectives.
The ideal candidate will be able to demonstrate the following skills and experience:
- Experience of overseeing data operations and CRM use within a charity fundraising context
- Significant experience of designing, implementing and documenting data processes, ensuring that data is accurate, easy-to-use and secure
- Experience of improving processes to make the best use of staff time and resource
- Demonstrable understanding of different approaches to fundraising, and how effective use of data can support them
- Confidence working with colleagues across the charity – particularly in Fundraising, Finance and Digital – to design processes and ensure compliant, effective use of data
For more details please view the job description and person specification attached to this advert.
How to apply
Interested applicants are requested to submit the following documents
- Your CV (please ensure this does not include your age, gender or any other personal characteristics)
- Supporting statement explaining how you meet the criteria in the person specification. This should address the essential points of the person specification and is expected to be no more than 1000-1500 words long
This information is used when shortlisting candidates for interview
Recruitment Timeline
- The deadline for applications is Monday 30 September 9am
- First round interviews will be held virtually (via zoom) w/c 30 September, with second interviews in person at our London Bridge office in shortly after.
It is Bliss’ policy not to contact applicants who have not been invited for an interview so if you have not heard from us three weeks after the closing deadline, you should assume that your application has been unsuccessful.
The client requests no contact from agencies or media sales.
Health Poverty Action (HPA) acts in solidarity with poor and marginalised communities in their struggle for health and social justice, recognising these injustices are often rooted in colonialism and imperialism (both historical and ongoing) and have strong racial and gender dimensions.
We develop and implement locally rooted and culturally appropriate solutions to improve health for communities in 10 countries across Central America, Asia and Africa. Alongside these global programmes, we campaign to change the unjust policies and practices that push people into poverty and destroy their health and tackle the powerful vested interests that sustain them.
As Partnership Officer, you will be the critical driver of growing our partnerships fundraising and ensuring that more people worldwide are able to realise their right to health.
- Job purpose: To help grow unrestricted income for Health Poverty Action through community and corporate partnerships.
- Location: Home-based, within commuting distance to London for events and meetings.
- Salary: £26,095 rising in length of service increments to £29,832.
- Responsible to: Head of Fundraising
- Annual leave: 25 days per year, plus the time between Christmas and New Year, plus bank holidays.
How to apply: Download and complete the application form available on our website.
This helps ensure fairness and consistency and is also a demonstration of your interest in the role; therefore, we will only consider those applications who use the application form.
Closing date: Wednesday, 2 October 2024 at 11:59 PM BST
Interview dates: Monday, 14 October and Tuesday, 15 October 2024
Your key responsibilities will be flexible. You’ll manage your workload and set objectives, priorities and deadlines with the Head of Fundraising. Your work will include:
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Partnerships Fundraising: You’ll lead and grow our partnerships fundraising portfolio by nurturing existing relationships and identifying new prospective partnerships. You will prepare proposals, pitches, and reports based on key funding needs, and implement stewardship plans to retain support, maximising partnership value.
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Community Fundraising: You’ll manage community-based fundraising efforts, including coordinating with other organisations. Develop new community fundraising initiatives and engage volunteers, working to maintain an established network of volunteers which support community fundraising activities.
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Events Fundraising: You will manage our fundraising events, including the London Marathon. This will include recruitment, resourcing, relationship-building and supporting our event participants in their fundraising efforts. We are also excited for you to develop and oversee other innovative and profitable one-off events.
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Fundraising Management: You will monitor and report on fundraising activities, manage relevant website pages, and ensure effective administration and record-keeping. You’ll need to stay abreast of industry trends and react accordingly to maximize opportunities.
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What else? We encourage you to be aware of all of Health Poverty Action’s work and any key developments which may affect it. When representing Health Poverty Action, you should communicate our work in a professional and passionate way.
At Health Poverty Action we celebrate diversity and promote equality and inclusion amongst all our staff and everyone we work with. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We are particularly keen to hear from ethnic minority candidates.
The client requests no contact from agencies or media sales.
Role: Finance Officer
Duration: Approx. 3-4 months (September to January)
Hours: 35 per week
Hybrid Working: 2 days a week in the central London office, with more time in the office during training.
Salary: £26K - £30K
Are you passionate about making a difference? We are on the lookout for a detail-oriented and dedicated Finance Officer to join a leading charity that empowers young people and changes lives. In this key role, you will help manage and process their income, working with the CRM database Raiser’s Edge to ensure all donations are handled efficiently and accurately.
As the Finance Officer, you'll be working closely with both the Finance and Fundraising teams, ensuring seamless income reconciliation and supporting the ongoing development of a new CRM system launching in February 2025.
What You’ll Do:
- Administer and process all incoming donations, including from their website, postal, phone, and third-party platforms like JustGiving and Enthuse.
- Collaborate with teams to ensure donations are coded correctly and help prepare Gift Aid claims.
- Provide top-notch supporter care, managing donor correspondence and maintaining donor records.
- Assist with the design and maintenance of the CRM database for effective data selection and reporting.
- Support the Finance Team with income reconciliation and administrative duties.
What We’re Looking For:
- A motivated individual with exceptional attention to detail and the ability to spot inconsistencies.
- A strong team player who can manage their workload efficiently and meet deadlines.
- A passion for working with CRM systems, with experience using Raiser’s Edge being a bonus.
- An enthusiastic communicator who can engage colleagues in the effective use of the database.
If you thrive in a dynamic environment and are committed to delivering high-quality work, we’d love to hear from you.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
This is an important role within our legacy and journeys team, part of an established and successful individual giving operation. This role is responsible for the delivery of campaigns to promote legacy giving and to raise awareness of gifts in wills to both existing charity supporters and new audiences.
There’s huge potential to grow the charity’s income from legacy gifts. In this role, you’ll get the chance to work across an exciting and varied range of activity, including DRTV and our supporter newsletter. You’ll have the opportunity to hone your skills to grow and strengthen our supporter base and inspire more people to consider how they can support future generations with a gift in their will.
With individual giving income growing strongly at over £21 million per annum, this is the perfect time to join an experienced and effective team.
About you
You’ll have worked in a similar environment such as fundraising. You will have gained experience in running direct marketing activity to generate response, working with suppliers and in-house teams to reach target audiences.
You’re super organised with excellent communication skills, comfortable managing external suppliers and in-house stakeholders to deliver campaigns to plan and against budget.
Working across a range of channels, including direct mail, telemarketing, DRTV, legacy events and digital, you will understand the importance of good stewardship in developing loyalty to a cause.
If you’re up for a challenge and want to play your part in driving forward our legacy and stewardship program to ensure we can continue to be there for people affected by breast cancer in years to come, please get in touch.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing Date: 9am on Monday 7 October 2024
Interview date: Week commencing 14 October 2024
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Direct Marketing Manager, Retention, is a newly developed role at the DEC, responsible for shaping and delivering new and existing supporter journeys for DEC individual, community and legacy donors, and leading a programme of improvement across all major contact points between the DEC and the public.
The Direct Marketing Manager, Retention will:
- Contribute to and develop DEC direct marketing strategies, including the refreshing, implementation and analysis of the DEC’s segmentation, to maximise future income and continually improve the retention of individual supporters for future emergency appeals,
- Lead on the production of retention and reporting back materials for individual and community supporters,
- Manage the development and maintenance of specific supporter journeys,
- Develop and oversee the materials and supporter positioning for a light touch and mainly reactive legacy marketing programme for the DEC.
Key responsibilities include:
Strategy and Planning
- Develop and implement the direct marketing retention strategy, ensuring that past learnings are built upon, and new ideas are tested.
- Develop and implement specific audience journeys for segments across both the life cycle of a DEC appeal and between appeals.
- Ensure timely and relevant communications to all direct marketing, community, and legacy audiences on the impact of their donations.
- Build an improved supporter journey strategy for new, repeat, and lapsed donors.
- Lead, design, and monitor the collection of audience insight during appeals.
Fundraising
- Develop the DEC’s donor journeys for individuals and community supporters, monitoring the development of segments and the engagement of repeat donors.
- Provide analysis during and following an appeal of performance to measure and report performance against key indicators and develop recommendations for improving impact in the next appeal.
- Support the stewardship of community fundraisers and groups in conjunction with the Supporter Services team.
Networking and building relationships
- Develop excellent working relationships with the DEC’s suppliers including creative agencies, media agencies, SMS and email suppliers, and the print/mailing house.
- Work with permanent and temporary staff at the DEC during appeals to maximise the success of the appeal.
The DEC is an equal opportunities employer and provides opportunities to learn and grow in an inclusive, supportive, and productive environment. We encourage applications from anyone who can meet the criteria, regardless of gender, race, age, disability, sexuality, or religion.
The client requests no contact from agencies or media sales.
Job Title: Information & Advice Helpline Officer (Maternity Cover)
Hours: 17.5 hours (Tuesday 9.30 - 4.00, Thursday and Friday 9.30 – 4.30)
(Some flexibility with hours/days may be possible)
Contract: Maternity Cover - Fixed Term to May 2025 (possible extension subject to funding)
Location: This role operates from our office in Thornton Heath
Salary: £8542.58 pro-rata from FTE of £25,627.74
Background to the Role
Do you have helpline or call centre experience? Are you good at communicating on the telephone? Do you enjoy helping people to find information and solutions to challenges? Are you approachable and a good communicator? We need you to join our high volume, friendly helpline team of staff and volunteers, answering calls and providing information and support to older people in Croydon.
Our helpline is a first point of contact for many older people and their families and carers as they tackle a variety of issues around finance, social engagement, housing and council tax, travel concessions such as Blue Badge and Taxi card. You will play a crucial role in answering our busy Information & Advice Helpline phone: listening carefully and sympathetically to callers, finding solutions to their queries or issues and. The role is varied and very rewarding, and no two days are the same.
Main Duties (but not limited to)
- Providing information and signposting to callers to our Helpline and to people enquiring by email
- Entering new client referrals on our database and recording each new enquiry on our systems
- Supporting and supervising volunteers within the I&A Team
- This list is not exhaustive.
Responsibilities will include (but are not limited to)
- Offering a friendly and professional first point of contact for people phoning or emailing Age UK Croydon’s I&A Service
- Listening carefully to what clients say and ensuring the response to every enquiry is centered around them.
- Finding out clients’ needs, by asking them open questions about their circumstances, and opening up opportunities to offer them holistic support.
- This list is not exhaustive.
CVs will not be accepted.
Closing date: 12pm, Friday 18th October 2024
Interview: Thursday, 24th October 2024
This post is subject to a Disclosure and Barring Service check.
Our mission is to reach, involve, support and connect people so they can age well in Croydon.
The client requests no contact from agencies or media sales.
We have a fantastic opportunity for a fundraising professional to join the Fundraising team. This is a remote role (must live in England or Wales), with the option to work from one of our VS offices, working 37.5 hours per week.
Are you passionate about fundraising? Do you want to make a meaningful impact on the lives of victims and survivors?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting and retaining the best people and offer a competitive rewards and benefits package including:
- Flexible working options
- 28 days annual leave plus Bank Holidays, rising to 33 plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- £2,800 London weighting (if applicable)
- Enhanced sick pay allowances, maternity and paternity payments
- High street, retail, holiday, entertainment and leisure discounts
- Access to our financial wellbeing hub and salary deducted finance
- Employee assistance programme and wellbeing support
- Ongoing training and support with opportunities for career development and progression.
About this role:
This role is a remote role (must be in England or Wales) within a supportive and friendly team. As the Fundraising Officer for Community and Events you will:
- Support the delivery of a successful fundraising plan that aligns with Victim Support's vision, mission and values.
- Implement and support impactful activities associated with our Community, Fundraising Events and Individual Giving income streams.
- Develop, advertise and recruit fundraisers into a calendar of third-party events.
- Provide excellent supporter care by offering support, guidance and fundraising materials to cultivate long-term relationships.
- Write and design engaging fundraising communications such as newsletters, appeals, articles, case studies and thank-you correspondence.
- Encourage and facilitate effective fundraising activity by our staff and volunteers outside the Fundraising Team.
We are looking for someone who has:
- Experience in setting and successfully meeting goals
- Good written and verbal communication skills, with the ability to communicate with different audiences
- Strong interpersonal skills with the ability to create and maintain relationships with a diverse range of stakeholders
- Good organisational skills; ability to work under own initiative, flexible and able to prioritise effectively
- Good IT skills, including Microsoft Word, Excel, PowerPoint, databases and a familiarity with social media
Ideally, you will have previous experience working in a fundraising or communications related role, and have a good working understanding and knowledge of the charity sector and available funding sources; however, this is not a requirement.
Please see attached job description and person specification for further details.
Interviews for this role will take place w/c 21 October 2024.
About us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date
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Location: Hybrid- from any one of our services (High Wycombe, Aylesbury, Chesham, Buckingham) and home working
Travel: Between our offices and to and from community/ fundraising events. A drivers licence and access to a car is essential for this role. Travel expenses will be paid from your designated place of work.
Role Outline
This new role for Citizens Advice Bucks provides a great opportunity for someone to join our supportive fundraising team at an exciting time when we look to expand the way in which we engage our local community and fundraise. The role will work with colleagues across the charity including our Communications team. will play a key role in raising awareness of Citizens Advice Bucks in the County, engaging with existing and new supporters/partners through a variety of community and fundraising events.
Helping the fundraising team attract new supporters, take care of existing ones, managing our community events, challenge events, individual and regular giving and small grants income streams and explore new fundraising opportunities.
Working with our Comms team to design exciting and relevant materials and social media content to promote community events and fundraising opportunities.
About Citizens advice Bucks
As of April 2021, Citizens Advice Chiltern, Aylesbury Vale and High Wycombe came together to form Citizens Advice Bucks, an independent and volunteer-based charity. Each year thousands of people come to us for free impartial advice on the challenges they face including; debt, benefits, housing, food poverty, energy bills, matrimonial issues and so much more.
We know in times of crisis, having access to reliable support and guidance can make all the difference and
our highly skilled staff and volunteers help us do that. Last year they:
- Helped 7,518 clients with 34,928 issues.
- Engaged in 1,203 webchats.
- Answered 4,450 calls of which 502 were to the food crisis line.
- Had 3,631 in person conversations leading to 972 client appointments.
- Helped clients gain additional income worth £2.5million
Together, we hope to build a more promising future for people in Bucks!
Why work for us
You will be joining a supportive team of over 50 staff and around 80 volunteers all determined to do our best for our clients. Our core values are that we are client-centered, friendly, kind, professional and that we respect our clients, ourselves and each other.
As a paid member of our team some of the benefits you will receive include:
- 25 days leave plus statutory bank holiday (pro rata per year for part time roles)
- Travel expenses paid when working away from your contracted office
- Generous employer pension contribution
- A company that is committed to its employees, valuing their knowledge, creativity and flexibility
- Ongoing personal training and development
- The chance to work with amazing people and a nationally recognised charity
- Access to our Employee Assistance Programme, Health Assured and Mental Health First Aiders.
Citizens Advice Bucks is an equal opportunities employer. We actively celebrate diversity, promote equality
and challenge discrimination.
How to apply
If you feel you have the desire, enthusiasm and skills for this role and are interested in joining us as we embark on our new fundraising journey, you can apply by sending a cover letter (no more than 2 A4 pages) detailing why and how you feel you are a good match for this role, demonstrating how your experience matches the job description and person specification.
Please send this across along with a copy of your current CV, you can find the email on our vacancy page via the Apply button.
If, after review we agree that the role is indeed a suitable match we will be in contact to arrange an interview. The interview process will enable us to understand a little more about you, your experience and why you wish to work for us. It will also provide you with an opportunity to meet the team and ask us any questions you may have.
The deadline for applications is the 30th of September, we will contact applicants in the first week of October to let you know the outcome of your application and invite you for interview, if successful.
We look forward to hearing from you!
Calling all passionate and dymanic PR professionals, come and join our supportive and friendly team to have the opportunity to have a big impact with the hundreds of charities Cranfield Trust supports every year.
In this role you will have the opportunity to create compelling content, news releases, thought pieces and features for the media, Trust’s website and social media to raise brand awarenss and drive enagement.
You will lead on reviewing data and generating insight from across our services and conversations with charities to create content for reports, media stories and social media. You will also create PR opportunities with our Regional Managers and the amazing charities we support across the country.
You will be creative in your ideas, have a ‘can do’ approach and be very good at working on your own initiative to deliver agreed plans. You’ll be happy to pick up the phone or to meet people both in person and online to explore ideas and build relationships.
Working with the Head of Communications, and alongside our Senior Marketing and Communications Officer you will have the opportunity to help shape our communications plans, priorities and the way we work in our team.
As well as working in a caring and considerate team, you will also benefit from:
- Annual leave entitlement of 33 days inclusive of Bank/Public Holidays, rising to additional 5 days (pro rata) Christmas leave entitlement after five years of service
- Auto enrolment pension scheme with option to elect personal scheme contributions
- Opportunity for hybrid and flexible working
- Employment Assistance Programme through ‘Health Assured’ offering 24/7 telephone support and access to face to face services such as counselling
- ‘Bright Exchange’ marketplace for discounted goods and services
For the job decription, person spec and full details about the role, please see the recruitment pack below. You'll also find contact details in the pack if you have any questions.