Data Support Manager Jobs

Salary: £31,645 (pro-rata)
Contract: Part-time 2-3 days, 12-month FTC
Location: Hybrid options - London, Manchester, Newcastle, Bristol
Closing date: Friday 3^rd January
Benefits: Contributory pension, generous holiday package, inclusive team

We have a great opportunity for a Fundraising Data Coordinator working for the LGBTQ+ youth homelessness charity, Albert Kennedy Trust. This role will support the Fundraising team by managing and developing the fundraising (Access Charity CRM). In addition to reporting and analysis, you will also regularly train others to use the database and will champion it as an asset in order to promote data-driven approach to donor engagement across the charity.

This role will offer you the opportunity to join a truly supportive and inclusive team, offering great benefits, including access to the BUPA employee assistance programme.

To be successful as the Fundraising Data Coordinator you will need:

• Proven experience in data management, preferably within a non-profit organisation.
• Proficiency in data analysis and creating data dashboards, with strong expertise using complex CRM systems.
• Excellent interpersonal skills and the ability to train and teach colleagues

If you would like to have an informal discussion, please call Emma on 02030 062787 or email your interest along with your CV to [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received the charity reserve the right to end the application period sooner.
 

Working closely with the Business Development Director and Business Development Manager the Fundraising Manager will play a pivotal role in the creation, development and implementation of a robust and diverse fundraising strategy that contributes to the overarching income generation strategy, that meet both current and future operational needs.

The post holder will be responsible for designing, developing and the leading on the delivery of ambitious fundraising initiatives and campaigns.  They will be instrumental in building strong, lasting relationships with new and existing supporters.  They will grow our income and our pool of donors.

The postholder will have a central role in working to secure grants from statutory agencies and trusts and foundations.

There is significant scope and opportunity for the Fundraising Manager to develop the charity’s work arounds individual giving, challenge/community events, support innovative digital fundraising campaigns and assist in the delivery of targeted fundraising activities and events and corporate partnerships.

The Fundraising Manager will be responsible for all processes related to fundraising activities including managing budgets to ensure best use of available resources to maximise income.

The post holder will create an effective and engaging internal and external communication plan that ensures inclusivity and accessibility across all areas of the charity.

This role involves evening and weekend working to support fundraising events and activities.  Time off in lieu will be given for these events and activities.

Workers should be “free from abuse in their own lives.”

Applicants are asked not to put themselves forward for selection if this is not the case.

Are you an experienced marketing professional looking to use your skills to make a real difference? At St Catherine’s Hospice, we are seeking a Marketing Manager to lead our marketing efforts and help embed a supporter-centric, data-driven approach across our organisation.

This is a unique opportunity to shape and deliver a marketing strategy that will raise awareness, engage the community, and drive the essential income that sustains our vital care. If you’re ready to build something impactful from the ground up, build and lead a passionate team, and use your expertise for a meaningful cause, we want to hear from you.

About the Role

As Marketing Manager, you will:

• Develop and Implement Strategy: Create and deliver a comprehensive marketing strategy and annual plan, working closely with the Director of Marketing and Engagement.
• Raise Awareness and Support: Inspire our community by sharing powerful stories, recognising supporters, and elevating the Hospice’s profile.
• Deliver High-Impact Campaigns: Oversee multi-channel campaigns to promote our initiatives, drive brand awareness, and support fundraising goals.
• Lead Digital Excellence: Manage and optimise our website and digital platforms to enhance user experiences and meet audience needs.
• Analyse and Refine: Use data and insights to evaluate performance, identify growth opportunities, and continuously improve our marketing efforts.
• Build and Mentor a Team: Lead and inspire the marketing team, fostering collaboration and ensuring their development and success.

What We’re Looking For

• Experience: Proven track record in business-to-consumer or not-for-profit marketing, with expertise in leading teams and delivering successful campaigns.
• Leadership: Skilled in mentoring, strategic thinking, and building relationships across teams and stakeholders.
• Technical Expertise: Proficient in digital marketing techniques, CRM systems, and campaign management with creative literacy and an understanding of brand.
• Creativity and Pragmatism: A visionary thinker who can turn ideas into impactful action.
• Resilience and Emotional Intelligence: Sensitive to the needs of patients and families, with the emotional intelligence to navigate challenging situations.

Why Join Us?

At St Catherine’s Hospice, you’ll find more than a job—you’ll find purpose. Here, your work will directly contribute to providing care and support to those who need it most. You’ll enjoy the autonomy to shape your team and plans while being part of an organisation that values innovation, compassion, and community.

Qualifications and Skills Required

• Degree in marketing or extensive equivalent experience
• Expertise in campaign planning, digital marketing, and brand building
• Strong communication and interpersonal skills
• Proven ability to manage budgets, analyse data, and make informed decisions

What We Offer

• Competitive salary
• 36 days annual leave (inclusive of bank holidays) and your birthday off
• Access to an employee assistance programme with a wealth of wellbeing resources
• Competitive pension scheme (up to 8% employer contribution)
• Life insurance
• Hybrid working opportunities
• On-site free parking
• Opportunity to lead a growing marketing team
• A chance to use your skills for a cause that makes a difference every day

Join us in shaping the future of St Catherine’s Hospice and making a lasting impact on our community.

Apply Today
Be part of something extraordinary. Submit a CV and covering letter by Wednesday 8th January 2025 at 5.00 pm

Interviews will take place on 22nd January 2025

Do you have proven experience of managing CRM databases with a good understanding of how to configure, maintain and develop systems to support business strategy, processes and reporting requirements? Then join Shelter as a Supporter CRM Manager and you could soon be playing a crucial role at the heart of our Business Enablement team.

About the role

Right now, we’re looking for a database expert with experience of managing and developing CRM systems such as Microsoft Dynamics or Salesforce. Day-to-day, you’ll be responsible for engaging a diverse database community, helping them to get the most out of the system and working together to identify system improvements.  Using your experience of effective Helpdesk management you will provide an excellent support service to our CRM users.  We’ll also rely on you to ensure business requirements for CRM changes are properly gathered, understood and translated into efficient and effective technical solutions and tested thoroughly before deployment.  Exploring new ways to improve the quality of the data, you’ll be proficient in data quality monitoring and able to interrogate and update large data sets when required – all are aspects of this interesting and varied role.

Apply to be part of our team and be the change you want to see in society. 

Benefits  

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. 

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own. 

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. 

About the team 

This role sits within the Business Enablement team within Shelter’s Technology & Data (T&D) Department, which is made up of 30+ people based across the country with bases in London, Sheffield, and Edinburgh. The T&D Department is accountable for developing and leading Shelter’s technology and data strategic priorities, providing a secure infrastructure, management of data and insight to underpin strategic outcomes, delivery of technology change projects, data governance and the provision of support for a range of software, systems, and platform tools. 

About Shelter 

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. 

We exist to defend the right to a safe home. Because home is everything. 

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. 

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. 

Safeguarding statement 
 
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.  

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them. 

Talent is everywhere, opportunity is not. The Talent Foundry (TTF), a UK education charity, bridges this gap and improves social mobility for young people in underserved schools.

Educational inequalities are vast, and the widening disadvantage gap is diminishing social mobility progress. We work with amazing partners, such as the NHS, universities, the rail industry, financial services, technology companies and the creative industries to deliver industry-focused, skills workshops to enhance opportunities for young people (aged 9-18+).

Each year we support 60,000 young people thanks to our transformational industry partnerships and their volunteers’ engagement across lightbulb moments in schools, through to intensive connections with employers.

Our values

Everyone on our team is:

• Passionate about the charity's vision to improve social mobility
• Motivated by team success 
• Proactive in getting things done 

The values of ambition, inquisitiveness, and inclusivity and equity guide us in everything we do.

The Programme Manager role

Due to the continued expansion of our programmes, we are seeking a new team member to support our next period of growth.

You will be a consumate account manager to support our skills and employability programmes designed in partnership with industry. You will work collaboratively with our corporate and industry partners to support teachers and students in schools and further education institutions access a range of TTF educational programmes.

What you will be doing

• Management of multiple projects and events
• Team management (experience of line managing direct reports)
• Building exceptional relationships with partners, teachers and volunteers
• Use systems and administrative processes
• Evaluation and reporting

To succeed in this role you will be an individual who thrives in a fast-paced working environment, be highly organised and not be fazed when your plans need to change to meet schools’ needs (you will always have a Plan B).

We take safeguarding seriously, please note for safer recruitment purposes, all applications must clearly state continuous work history for the last 10 years, or since leaving full time education. It is ok to have employment gaps on your CV, please provide a note to explain these. Any CVs without full history will not be considered. 

Job details

• £35,000 salary
• Full time (37.5 hrs per week)
• Hybrid working*
• 28 days holiday + bank holidays (inclusive of Christmas closure)
• Training budget

If you join our team, you can expect to receive feedback like this from our former students: 

"I just wanted to say a big thank you for your help. Without networking with you I would not have been so prepared for the interview. If it wasn't for Powering Potential all those years ago I would not have developed into the person I am today. So for that, I thank you." 

*Hybrid working

This is a hybrid role. You will be working from home and will join Team Together Days in a co-working space in London 2-3 individual days each month. These days are considered commuting days. You do not need to live in London to apply for this role, but you will need to consider what you feel is a reasonable commuting distance and to be able to attend our team days in London.

To read the full job information pack, download the attachment. Please read this before completing your application as it contains some helpful advice of the key experiences and skills we are looking for including: 

• Account management - working with funders and balancing priorities, objectives and deadlines
• Project delivery - operational, event and logistics management
• Staff management

We receive a very high number of applications for our vacancies, please make sure you read the application pack before applying to ensure your skills and experience match the person specification. 

For over 1,000 years West Horsley Place has been a hidden, private estate centred around a grade I listed manor house and 400-acre landscape. Now, we are a fledgling arts charity. At our heart is the belief that culture, heritage and nature improve people’s wellbeing. Added to that is the opportunity to see just how differently an historic house and estate could be used.

We now run a vibrant programme of arts & crafts courses, open house days, house and estate tours, school holiday family fun, performance, theatre and cultural talks. We are looking for a Fundraising Manager to successfully grow our philanthropic income to underpin our work. 

Overall role:

We have successfully secured grants from trusts and private individuals for specific projects and have been supported by freelance bid writers to do so. We now want to capitalise on these beginnings to grow our philanthropic income. To do that, we are seeking a dynamic, experienced fundraiser who can develop and implement strategy, create and manage giving platforms and grow both restricted and unrestricted income.

Main responsibilities:

 Strategy

• Create a short-, mid- and long-term fundraising strategy to achieve maximum success for restricted and unrestricted funding.
• Develop and articulate a clear case for support for each project.

Trusts and Foundations

• Working with the team, assess planned projects for fundraising potential
• Identify new trusts and foundations for identified projects, writing and submitting applications.
• Manage relationships with existing trusts, fulfilling reporting needs and financial compliance.
• Identify key sources and develop bids for the future capital campaign in line with the strategy.

Individual giving

• Create and manage giving vehicles for unrestricted funding from individual donors.
• Create and run a cultivation programme to support the soliciting of individual giving.
• Personally manage a portfolio of donors
• Cultivate and uncover new prospects working with and growing the charity’s network
• Advise and support the Director, Chairman, Board and staff in managing relationships with key funders

Compliance

• Be responsible for accurate record keeping and database management
• Be accountable for all development activity including compliance with relevant legislation such as data protection, GDPR, Gift Aid and tax efficient giving, and applicable charity commission legislation

General

• Represent the West Horsley Place Trust at a senior level to existing and potential supporters

Person Specification

Essential experience

• Demonstrable experience in a senior fundraising role
• Experience of devising and implementing fundraising strategies
• Track record in personally securing 5 – 6 figure gifts
• Substantial experience working with high-net-worth individuals
• Experience of devising and managing budgets; financial management skills
• Experience or reporting to Boards of Trustees and SMTs

Desirable experience

• Demonstrable experience of securing funds from other sources, e.g. companies, events, legacies
• Experience of fundraising in the arts or heritage sectors
• Experience of creating a new fundraising operation in a young organisation

Skills

• Excellent interpersonal and presentational skills, with gravitas and the ability to act as an ambassador for the charity at the most senior levels
• Excellent written communications
• Strong negotiation skills
• Excellent judgement & decision-making ability
• Excellent financial management skills and experience of devising and managing budgets

Reporting to the Head of Supporter Engagement, the Supporter Journeys Manager is responsible for both managing our Dynamics 365 marketing platform (both processes and data) and working across all FundComm teams to create and support delivery of a cohesive automated Supporter Journeys Strategy.

Having recently moved to a new CRM Dynamics 365, which also includes a new email and SMS marketing platform, we now have access to improved functionality for automated Journeys. The Supporter Journey Manager is a new role to support our ambitious FundComm goals around growth, income and engagement, fully utilising the potential of the new platform, as well as overseeing the testing program on all our website and online conversion forms. 

Though primarily a digital focused role, the overall objective of the role is to ensure all journeys are designed to best meet FundComm overall goals while providing an optimal supporter experience. This will be done through creation of a Journey Strategy and plan for audience-led journeys across all channels, asks and platforms. As well as being responsible for design and delivery of some of the key journeys, it also involves an advisory and governance role for all FundComm automated journeys and online forms, ensuring they’re designed to maximise engagements, income and conversions along each stage in Brooke’s Engagement funnel 

Criteria 

The role requires working collaboratively across FundComm using Brooke’s project management principles, with line management of the Supporter Engagement & Experience Officer and Senior Journeys Officer who manages the online landing page and forms testing program. The role ensures all existing and future journeys are mapped and documented, and creating a cross-team process to test, share learning and optimise them on an ongoing basis.

We’re looking for someone who is organised and will enjoy coordinating workshops and ideas generation to recommend plans for which new journeys should be built, inspiring teams with training on best practice in journey design and copywriting. The role would suit someone target driven, with strong experience of coordinating cross team projects, while motivated to deliver high quality service.

As a key part of the role is creating, communicating and maintaining new processes, as well as governance of all source code structures and data marketing lists and journey entry rules, you’ll need to be very confident working with large data sets. Experience of designing and building automated email journeys in a similar platform and online donation page testing is essential. 

At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, in particular global majority candidates, candidates from a social mobility background, disabled and neuro-diverse candidates, and candidates under 25 as these groups are currently under-represented at Brooke. 

We are aware that studies have shown that women and global majority candidates are less likely to apply for a role if they feel they do not meet the full criteria of the job description. If you feel you meet the majority of the criteria, we would love to hear from you. 

We offer a variety of flexible working options to best support our staff and to ensure our working practices are as inclusive as possible. 

Closing date: 19th January 2025 (this role may close early depending on the response) 

The Role: Operations Manager

We are seeking an inspiring and dedicated Operations Manager to play a key role in our organisation, leading and supporting our passionate staff team of eight people and managing daily operations at M13 Youth Project, supported by and reporting to the Founder.

You will lead on the smooth running of operations, working closely with youth work staff to nurture a trusting, inclusive and dedicated working culture, which enables staff and young people to feel safe, valued and hopeful and to develop excellent work together.

You will be responsible for overseeing the ongoing development of our staff team, including scheduling staff and activities, managing working hours and absence, line managing staff, supporting recruitment, induction, disciplinary and grievance processes and being the first point of contact for the team.

This role requires experience and capability in managing processes and people, with good organisational skills, attention to detail, emotional intelligence and dedication to completing tasks. Empathy, good sense, creativity and ability to manage competing priorities are essential, along with the ability to co-design solutions to effectively manage any issues arising in the office environment, whilst ensuring high quality youth work and excellent external relationships with partners.

Whilst knowledge of and previous experience within a youth and play work context is not a requirement, you will have an appreciation of and commitment to seeing children and young people’s lives enriched, and to developing an understanding of our approach to youth and play work. If required, the Founder will continue as Designated Safeguarding Lead and professional practice supervisor of youth & play work staff.

Diversity, equity, inclusion and anti-oppressive practice are important to us at M13 Youth Project across all areas of the organisation and we welcome applications from people of all backgrounds.

Your key role in effectively managing operations will free up the Founder to lead and focus on overall finance management, fundraising and on the strategic leadership, evaluation and development of M13, our Trustees and youth board, and the A6 Youth & Play Partnership, which M13 leads.

This is an exciting role for someone eager to make a significant difference to an amazing youth work charity: maintaining our high standard of work; supporting our 30th Anniversary celebrations; contributing knowledge, skills and passion to enhance and develop our current and future operations; and leading a team that creates life-enhancing youth and play activities that support the safety, growth, joy and well-being of children, young people and young dads.

Please refer to the Recruitment Pack for the full Job Description and Person Specification, available on our website and when you click the apply now button.

Our Human Resources Manager is a senior role working closely with the Head of Finance and Internal Operations, the Chief Executive and the Human Resources Strategic Projects Lead in the delivery of a professional, progressive and proactive Human Resources function, working in line with our values. You will have the opportunity to shape our approach to this important function, will work with brilliant and friendly colleagues and will go home every day knowing you have made a difference.

You will support the senior leadership team, managers and staff throughout the organisation to deal with HR related matters in whatever form they take. You will manage a busy caseload, advising on performance, absence and sickness management, recruitment and retention in line with employment law, our policies and good HR practice, as well as ensuring good HR administration throughout the employment life-cycle. You will provide informal advice, coaching and mentoring to managers on all aspects of employee relations, through a variety of 1-1 meetings, informal training sessions/workshops and briefings. You’ll meet regularly with managers to develop a thorough understanding of their needs, and help them to identify and resolve emergent issues before they become more serious. You will also be responsible for more strategic matters such as development of employment policies, procedures and practices, our learning and development offer and management of our payroll.

We are looking for an experienced HR generalist with good knowledge of employment law and HR good-practice and some knowledge of payroll. As part of a small team, we need someone with experience to deal with the multiple facets of HR and someone who is a “doer”. You will be able to work flexibly, independently and ​​have a willingness to take on new challenges and lead in your area of expertise. We are looking for ​​an individual with strong organisational and administration skills, who can comfortably balance operational day-to-day tasks alongside the provision of insight and expertise into long term projects and initiatives. Empathy and an understanding of the importance of process are important characteristics.

About Richmond Borough Mind and the Service:

Richmond Borough Mind (RB Mind) is a leading mental health charity committed to supporting the mental wellbeing of our community. One of our key services offers support for unpaid carers – individuals providing emotional, practical, and moral support to loved ones experiencing mental health challenges.

Our Carers in Mind service provides advice, emotional support, friendship, and workshops for unpaid carers. We create safe spaces for carers to connect, share experiences, and receive support for their own wellbeing. Through peer support, we empower carers to prioritise their own health while continuing their vital roles.

The Carers Senior Peer Support Worker will be part of the Community Mental Health Transformation Programme (CMHTP), a national initiative aimed at improving community-based mental health support by reducing barriers between primary and secondary care. This role will work closely with our partners: Age UK Richmond, Crossroads Care, and Richmond Aid to ensure holistic and personalised support for carers.
 

Role Purpose:

The Carers Senior Peer Support Worker will lead and deliver our peer support service for unpaid carers, offering emotional and practical support, coordinating events, and developing community partnerships. They will also supervise a small team of peer support workers while managing a caseload of carers requiring one-to-one and group support.

The role focuses on:

 •  Supporting unpaid carers with advice, emotional support, and peer group connections

 •  Empowering carers to manage their own wellbeing while caring for others

 •  Developing and maintaining relationships with local NHS services, charities, and community groups to ensure joined-up care

 •  Promoting best practices in carer support and mental health recovery

Key Responsibilities:

Service Coordination and Delivery:

 •  Oversee the day-to-day running of the Carers Peer Support Service

 •  Provide one-to-one support and facilitate peer support groups for carers

 •  Manage referrals and caseloads, including supporting those with complex needs

 •  Ensure carers receive timely and appropriate support and signposting

Team Leadership and Development:

 •  Provide supervision, guidance, and training for Peer Support Workers

 •  Coordinate with external partners and community organisations to strengthen the network of support

 •  Work with the NHS (SWLSTG) and voluntary partners to promote collaborative working

Service Development and Impact Measurement:

 •  Monitor and evaluate the effectiveness of the service

 •  Report on outcomes and suggest improvements based on feedback and data

 •  Assist in strategic planning to enhance services for carers across the borough

Advocacy and Inclusion:

 •  Encourage carers to engage in local mental health developments and advocate for their needs

 •  Promote the Triangle of Care framework to ensure carers, service users, and professionals work collaboratively

 •  Develop outreach materials and workshops to educate and empower carers

Person Specification:

Essential:

 •  Lived experience as an unpaid carer or experience working in a mental health or carer support role

 •  Experience leading or supervising staff or volunteers

 •  Strong understanding of mental health challenges and their impact on families and carers

 •  Excellent interpersonal skills with the ability to build relationships and engage diverse communities

 •  Confident in providing emotional support, advice, and group facilitation

 •  Strong administrative and organisational skills with competence in IT systems including email, Microsoft Office, and case management tools

 •  Ability to work independently and as part of a multi-agency team

Desirable:

 •  Familiarity with the Triangle of Care framework or similar carer involvement models

 •  Experience delivering training or community workshops

 •  Knowledge of Richmond’s local community support services and mental health landscape

Benefits of Working with RB Mind:

 •  Generous annual leave: 25 days plus bank holidays (increasing with service)

 •  Pension scheme

 •  Employee Assistance Programme: Including free counselling and wellbeing resources

 •  Training and personal development opportunities

 •  Supportive, values-driven work culture focused on mental health and community wellbeing

How to Apply:

If you’re passionate about supporting carers and making a difference in the community, we’d love to hear from you. To apply, please submit your CV and a cover letter outlining how your skills and experience match the requirements of this role.

This is an important strategic role within our organisation. You will lead and manage the Somerset Diverse Communities (SDC) team in CCS which works with ethically diverse communities in Somerset. Together with your team, you will listen to community needs, promote suitable responses and convene individuals and organisations to seek community based solutions, supporting communities to thrive together.

You will work with the Head of Programmes, Community Leaders, our Commissioners, partner organisations and wider stakeholders to ensure that the Somerset Diverse Communities programme delivers our strategic goals and that we are collaborating effectively with statutory and community based partners, including the wider VCFSE sector.

You will be a key member of the Programmes Team, and will work with our Senior Programmes Manager and the Village Agent Programme Manager to ensure that all of our community development work is well integrated; and we are making the most of opportunities, internal and external that will help to improve quality of life for individuals and communities in Somerset.

You'll be helping us Thrive Together

• You will help groups representing and working with diverse communities to thrive, enabling people of all backgrounds to have fulfilling lives in Somerset.
• Be accountable for the delivery of a high-quality programme of work in Somerset, promoting a learning culture, and driving growth through role modelling.
• Manage all operational employees within the SDC team to deliver programme and strategic goals.
• To support your team to practice continuous professional and personal development.
• Utilise high levels of emotional intelligence and strong communication skills internally and externally to ensure the delivery of a high-quality programme of work.
• Demonstrate active leadership skills and support your team to resolve challenges and respond to opportunities.

You'll be helping us Enable Change

• Ensure that the impact of SDC work is demonstrated and articulated to internal and external audiences, including contributions to fundraising and advocacy campaigns and materials and representing the service to external audiences.
• Look for opportunities to innovate and work with internal and external colleagues to develop new programmes of work to meet community need; implementing and evaluating pilot projects and, if successful, embedding them within the central service.
• Analyse performance data to evaluate service design, developing new or improved processes and procedures to ensure we are effective, efficient and focused on community outcomes.
• Drive community development through SDC work, supporting the team to identify gaps and implement sustainable community solutions whilst identifying and mitigating risk.
• Take responsibility for collating reports internally for the Senior Leadership Team and Trustees and externally for funders as required.
• Work with the Data & Insights Manager to contribute to the development of quality assurance systems.
• Manage SDC’s day-to-day operations and its resources in accordance with CCS policies and procedures, ensuring compliance with legal requirements and good practice in all aspects of the charity’s work.
• Keep abreast of national, regional, and local policy that impacts on our work to bring a wider perspective, and ensure our work is well informed.

You'll be helping us Build Connections

• Build and maintain positive working relationships with our partners, collaborators and stakeholders, including police, commissioners, public sector officers and organisational representatives across a range of sectors and organisations.
• Show generous leadership and actively promote CCS values at all times.
• Attend relevant partnership and operational meetings for SDC activities.
• When appropriate, represent CCS externally at events and meetings locally, regionally and nationally.

An exciting opportunity to lead a dedicated team supporting young people to build resilience and thrive.  At an exciting time of growth for our charity, we are looking for two enthusiastic and dedicated leaders to manage programmes and daily operations at either our existing Hill House Farm or our newly opening 7th farm at Lower Shockerwick, set in adjacent beautiful woodlands and parkland, supporting the creation of our new ‘Bath hub’.  You will play a key role in ensuring our young people have a meaningful, inclusive, and memorable experience with Jamie’s Farm, feeling the positive impact long after their visit. 

What is Jamie’s Farm?  Jamie’s Farm is a charity that supports young people by combining therapeutic work, farming, and purposeful activities to help them thrive. Through residential visits to our working farms, we provide a nurturing environment where young people can reflect, build confidence, and develop the resilience they need to overcome personal challenges. 

Known within the organisation as ‘Team Leader’ 

More about the role:  As Team Leader, you will manage the delivery team at either Hill House or Lower Shockerwick farms, working alongside the Head of Hub to lead an impactful programme. Your responsibilities will include leading up to four visits per month, ensuring the smooth delivery of residential visits, and fostering a culture of empowerment and collaboration within the team. You will help achieve key performance goals including high visitor retention and staff satisfaction rates, while also leading professional development and team-building activities for your team. 

You will participate in all aspects of farm life—leading walks, guiding young people through activities like gardening and crafts, and creating meaningful connections during shared meals and evening programmes. You will also serve as the main contact for a set of partner schools, building strong and supportive relationships. 

About you:  We are looking for an experienced and passionate leader who embodies Jamie’s Farm core values of positivity, passion, generosity, collaboration, and professionalism. You will have experience working in a social work, therapeutic, or educational setting. Prior management experience is preferred, showing your ability to support and motivate teams effectively and you will bring exceptional communication, teamwork, and organisational skills to the role. 

You will excel at developing meaningful relationships with diverse individuals and organisations, using positivity and empathy to inspire and motivate others. Your dedication to helping young people thrive, especially those in challenging circumstances, will drive the success of your team and the programme. 

Please see the full job description, desired experience and employee benefits by exploring our recruitment pack below.  Don’t meet every single requirement? We’d still love to hear from you – your unique skills and experience could be just what we’re looking for. 

How to Apply:  Please apply via the Jamie’s Farm website by clicking on the “Apply” button below. Read through the full recruitment pack and return both a completed application and equal opportunities form to the email address provided. We look forward to hearing from you! 

Join GSG Impact as a Knowledge Manager and Shape the Future of Impact Investing

Are you ready to lead knowledge management and community engagement for a global network dedicated to sustainable development? At GSG Impact, we’re looking for a visionary Knowledge Manager to drive collaboration, build capacity, and evaluate impact across our network of national partners in over 45 countries.

This role goes beyond managing knowledge systems. It involves inspiring stakeholders, fostering innovation, and strengthening relationships across finance, business, government, and philanthropy. If you are passionate about impact measurement, strategic leadership, and empowering communities to tackle global challenges, this opportunity is for you.

We offer a dynamic and inclusive work environment with flexibility, competitive compensation, and the chance to make a real difference.

Apply now and be part of a movement shaping a more sustainable and equitable future.

Charity People is partnering with Auditory Verbal UK to recruit a CRM Manager to join their team.

Committed to raising expectations and outcomes for deaf children in the UK, the organisation provides direct support through a family-centred, early intervention therapeutic approach which equips parents and caregivers with the tools needed to support the optimum development of their deaf child's listening and spoken language.

As CRM Manager joining you'll be joining a small, passionate team, within an organisation that values, develops and retains its staff and which places wellbeing at the heart of its culture.
 

CRM Manager

Contract: Permanent role with fully flexible working options including part time (minimum four days per week) supported and considered

Salary: £40,000 per annum

Location: Hybrid or remote - the charity's office is in Bermondsey, London and the postholder can choose to spend time in the office weekly or to be based remotely anywhere in the UK

Benefits: generous 27-day annual leave entitlement plus one extra "privilege day", and 7% employer pension contribution

Closing date for applications: midnight on Thursday 9th January

First and second stage interviews will be held remotely weeks commencing: 13th and 20th of January

Joining as CRM Manager you will hold responsibility for the Salesforce CRM including data usage, behaviours and data protection within the organisation. You'll work both strategically and operationally to ensure that the wider AVUK team optimises Salesforce and will have a significant impact on the way the organisation uses and develops the CRM, improving processes and innovating new ways of working.

Core responsibilities within your role will include:

• Management of the Salesforce system, ensuring it is configured and maintained to support the business processes and reporting requirements of AVUK
• Develop and implement a CRM strategy, roadmap and governance framework in consultation with key stakeholders and users across the organisation
• Provide Subject Matter Expertise, training, support and guidance to Salesforce users, ensuring they have the skills and confidence to use the system effectively and efficiently
• Monitor and evaluate the performance and impact of the Salesforce system, using data and feedback to identify and prioritise improvements and innovations
• Ensure the ongoing integrity and completeness of data
• Work with external consultants and developers to deliver enhancements and integrations, ensuring they are aligned with the CRM strategy and best practices
• Optimise the benefits of the CRM across data imports, bulk updates, ad hoc analysis
• Exploit the user configurable functionality of Salesforce, including custom views, charts, dashboards and reports
• Work to understand and keep abreast of new technologies and applications and their impact on optimising CRMs
• Ensure the Salesforce system complies with data protection, security and quality standards, policies and procedures.
• Manage the CRM budget and resources, ensuring value for money and return on investment

The CRM Manager will be a key member of the team working across the organisation to support best practice in data storage, processing and interpretation. A natural 'data scientist', you'll reliably support internal customers in their understanding, adoption and use of good data practices, while managing key relationships with external suppliers.

We would love to hear from you if you have the following skills and experience:

• Significant experience of managing and developing a CRM system, ideally Salesforce, within a complex and dynamic organisation
• Strong project management and problem-solving skills, with the ability to deliver CRM projects and initiatives on time and within budget
• Strong analytical skills and experience in use of data science skills in the context of optimising CRM systems
• Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with internal and external stakeholders and users
• High level of IT literacy and proficiency, with the ability to use various tools and platforms to analyse, manipulate and present data
• Knowledge and awareness of Data Protection and implementing organisational policies
• Ability to coach and train others

We're particularly interested to receive applications from candidates who have the below, although this is in no way essential:

• Relevant qualification or certification in CRM, Salesforce or related field
• Experience of working in the charity sector or with a fundraising CRM system

If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance. 

Charity People and actively promotes equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.