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SIFA Fireside, Deritend (On-site)
£22,722 per year
Posted 1 week ago
C4WS Homeless Project, London (On-site)
£40,000 per year
Posted 1 week ago Quick Apply
Closing in 2 days
Better Society Capital, London (Hybrid)
£47,500 - £50,000 per year
As a Full Stack Engineer transitioning to AI, you will play a pivotal role in designing, building, and scaling AI-driven applications.
Posted 1 day ago
Roffey Park Institute, Remote
£80,000 - £90,000 per year
Posted 1 week ago Quick Apply
Closing in 3 days
NFP People, Cumbria (On-site)
£25500 Per Annum pro rata
Posted 1 day ago
Closing tomorrow
Global Health 50/50, Cambridge (Hybrid)
£45,000 - £50,000 per year
Posted 4 weeks ago
Age UK Doncaster, Multiple Locations (Hybrid)
£22,880 per year
Outreach and Engagement Officer – Keep in Mind Service
Posted 1 week ago Quick Apply
Closing in 6 days
NHS Providers, Victoria (Hybrid)
circa £75,000 per annum, plus generous benefits
Posted 6 days ago
Closing in 2 days
Dogs Trust, Shoreham-by-Sea (On-site)
£24,300 per year + benefits
Posted 4 days ago
Closing in 4 days
ELOP, Walthamstow (On-site)
£26,700 per year
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Ambitious about Autism, N10, London (Hybrid)
£41,593 - £47,777 per year (depending on skills and experience)
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Page 38 of 51
Deritend, West Midlands (On-site)
£22,722 per year
Full-time
Permanent
Job description

To provide a professional reception service to the people experiencing homelessness that are accessing SIFA Fireside. Ensure that clients access the correct service whilst maintaining confidentiality when dealing with all information and material.

We welcome applications from people with lived experience of some of the issues our clients face including homelessness, mental health, substance use or the criminal justice system and if you are stable in your recovery and feel motivated to use your experience to support others through a similar journey then we would love to hear from you.

· Providing client reception and administrative support to all client services.

· Establishing and maintaining client booking systems and appointment allocations across a variety of services.

· Communicating information with clients on service availability and eligibility.

· Carrying out initial screening for housing appointments.

· Accurate record keeping and use of CRM tools (Customer/client Relationship Management).

· Attending Homelessness Intervention team meetings.

· Checking on client exclusions and alerts on entry to the building.

· Registering attendance at the Support Centre.

· Operating within organisational health and safety procedures.

· Build effective, positive relationships with clients maintaining professional boundaries and ground rules.

· Dealing with difficult and challenging client behaviour.

· Day-to-day management of the client reception, working alongside volunteers and staff to ensure the professional operation of the reception.

  • Managing correspondence, including phone calls and messages, emails, letters and packages, alongside volunteers.
  • Managing the storage of confiscated prohibited items from clients and reporting to the correct manager for removal where appropriate.
  • Support the induction of volunteers to client reception duties, in liaison with the Volunteer Lead.
  • Perform photocopying and scanning as required.
  • Support business reception as required.
  • Undertake other tasks as requested by your line manager or other senior manager.

Progressive career development opportunities and training, 36 days holiday inclusive of Bank Holidays with length of service increments, contributory ethical pension scheme, flexible working options, enhanced staff wellbeing package, invitation to join our Employee Voice group and EDI (Equality, Diversity, and Inclusion) group, central location for transport links.

Posted by
SIFA Fireside View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 02 January 2025
Closing date: 20 January 2025 at 23:30
Tags: Administration, Advice / Information, Communications, Housing, CRM, Data Entry, Homelessness

The client requests no contact from agencies or media sales.