Data Protection Jobs
Supporter Services Officer
Salary - £23,948 to £26,133 per annum
Full time, 12 months’ fixed term contract
About the role
Our supporters are really important to us which is why we want to do everything we can to make their experience of being part of the Practical Action team a positive one. Our Supporter Services Team work tirelessly to deliver the highest level of service possible to our supporters at all points of contact, including email, phone, and postal channels. So whether it’s processing donations or answering enquiries, our aim is to make sure our supporters know how vital they are to us and for them to feel valued.
About you
As a Supporter Services Officer you’ll be part of a busy team delivering an outstanding multi-channel contact service to Practical Action’s existing and potential supporters and donors. You will have a passion for people and will always be looking to go the extra mile to help others.
Previous experience of processing financial transactions and delivering high levels of customer service is essential and you’ll enjoy talking to supporters over the telephone, via email or letter. You’ll be a real team player and be able to work closely with colleagues in the Supporter Experience and Stewardship team and the wider Supporter Experience and Digital Division.
This is a demanding role that requires high levels of supporter relationship management, engagement and dynamism as well as an attention to detail, especially when it comes to income processing and database management. So, if you share our passion, are energetic and think you have the right skills and experience to join our Supporter Services team, we’d love to hear from you.
Key Working Relationships
The post-holder will report directly to the Supporter Experience Manager and will regularly collaborate with the rest of the Supporter Experience, Insight, Trusts and Major Donor and Digital teams. The post-holder will be expected to liaise effectively with other staff and teams across the Marketing Directorate.
KEY ACCOUNTABILITIES
Supporter Relationship Management
- To provide the best possible experience for our supporters, at all points of contact, including email, phone and postal channels.
- To keep informed and up to date about all relevant activities of Practical Action in the countries of operation, retaining and managing information needed to respond to supporters.
- To make outbound telephone calls and emails as required to new supporters, follow up queries, verify details or thank donors, acting as an ambassador for Supporter Services and Practical Action at all times.
Income Processing / Database Management
- To deal with incoming and outgoing post, all donations made online via the Practical Action website and other charitable giving platforms, ensuring all donations are handled accurately and in line with agreed procedures.
- To process cash donations effectively and accurately onto our database.
- To produce and send out letters of acknowledgement to supporters, personalising these communications appropriately.
- To set up Direct Debits/Standing Orders, handle upgrades and other changes to committed gifts, issuing appropriate communications to supporters.
- To accurately process and commit Direct Debit claims.
- To manage Gift Aid on supporter records. This will include setting up new declarations, ending and cancelling declarations and sending out notifications to supporters.
- To deal with new supporters’ welcome communications.
- To liaise with supporters regarding cancellation of donations.
- To update supporter information on the database such as personal details, communication preferences, and other indications of interest or activities to ensure that all our donor information is up to date.
- To undertake manual data entry where required, and to work to avoid the need for duplication of data entry, and ensure automation where possible.
- To pull information required, download and process third party donations ensuring that they are compliant with GDPR.
Compliance
- To keep abreast of all legislation relating to charitable giving such as PCI DSS, Institute of Fundraising guidelines and best practice, Data Protection and Gift Aid Regulations.
- To ensure data is managed to appropriate standards of data protection and security.
- To be aware of and consistently using organisational policies and procedures
Team Working
- To undertake and participate on projects as directed by the Supporter Experience Manager.
- To work closely with the team to review and improve practices and procedures, implementing positive changes and improving efficiency.
- To contribute to organisational meetings e.g. Stand Up, team away days etc.
- To be proactive in joining cross functional working groups.
- To work closely with the finance and fundraising teams to ensure that all processes are working to the highest standard.
- To undertake other tasks that may be reasonably requested by the Supporter Experience Manager and Head of Supporter Experience and Digital.
PERSON PROFILE
Qualifications, Knowledge and Experience
- Relevant experience in a customer or supporter service environment with experience of processing financial transactions and using a CRM database.
- Educated to GCSE level or equivalent, including English and Mathematics
Skills, Abilities and Competences
- Excellent communications skills, both written and verbal
- Excellent call handling skills and the ability to respectfully, honestly and transparently adjust communication to audience recognising the importance of diversity
- Able to use a CRM database
- Able to work across a team following business controls and systems
- Good understanding of the Microsoft Office suite (word, Excel etc. at advanced level)
- Ability to multitask and be able to manage changing priorities
- Ability to work on own initiative to solve problems
- Understanding of data protection legislation
- Prepared to learn or already have an understanding of gift aid legislation, Payment Card Industry, Data Security Standards compliance and charity sector guidelines and best practice.
Why join us?
- The opportunity to work for an organisation that is making a positive difference to the lives of people worldwide, a friendly and supportive culture, working with values-driven and highly engaged colleagues are just some of the reasons we think Practical Action is a great place to work.
- Our open plan offices are located in the centre of Rugby near to the train station.
- In addition, we offer the following benefits:
- Flexible working/hours – full-time roles are contracted at 35 hours per week.
- 27 days’ holiday in addition to public holidays.
- A pension scheme that new employees can join from day one of employment – (rules apply) employer contributes 10.5% of salary and the employee contributes a minimum of 5%.
- Life assurance (3 x annual salary).
- Cycle to Work scheme.
About us
We are an international development organisation putting ingenious ideas to work so people in poverty can change their world.
We help people find solutions to some of the world’s toughest problems. Challenges made worse by catastrophic climate change and persistent gender inequality. We work with communities to develop ingenious, lasting, and locally owned solutions for agriculture, water and waste management, climate resilience, and clean energy. And we share what works with others, so answers that start small can grow big.
We’re a global change-making group. The group consists of a UK-registered charity with community projects in Africa, Asia, and Latin America, an independent development publishing company, and a technical consulting service. We combine these specialisms to multiply our impact and help shape a world that works better for everyone.
Additional information
Practical Action believes that having a diverse workforce and inclusive workplace culture based on respect will enable us to be an effective organisation. We seek to create an inclusive workplace in which people are accepted as individuals, regardless of their differences and where they feel their contribution is valued. Practical Action is an equal opportunities employer, and we encourage applications from under-represented groups.
We stay committed to cultivating an inclusive and diverse working environment and believe that people from different backgrounds or cultures give us different perspectives, and the more perspectives we have, the more successful we will be. By building a culture where everyone feels heard, respected, and valued we give everyone working with us the opportunity to achieve their full potential.
Practical Action is committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks including criminal checks and terrorist financing.
Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.
The successful applicant must have the pre-existing right to both live and work in the UK.
Closing date for applications: Friday 26th July 2024
Interviews: It is anticipated that interviews will take place in the week commencing 5th August 2024.
HOW TO APPLY
If you want to work for a charity with significant people ambitions, then we would like to hear from you. To apply, please submit a copy of your CV and a supporting statement outlining your suitability for the role.
Please ensure a supporting statement is submitted alongside the CV
The client requests no contact from agencies or media sales.
Swalcliffe Park is an ‘Outstanding’ specialist day and residential school providing education, therapeutic support and residential care for secondary aged boys all of whom have a diagnosis of Autism Spectrum Condition ASC. We offer excellent working conditions in a beautiful location with opportunities for career development and training staff. The school also has ‘Advanced Level’ Autism Accreditation and an ‘Enhanced Practice’ commendation.
The Communications Specialist will play an integral role in raising the profile of the school locally, nationally and internationally.This role will work collaboratively with the CEO and Principal to develop and implement the school’s communications and marketing strategy to promote the school’s work and reputation. It is a hands-on role managing design and print, websites and all forms of media in a fast-paced, dynamic environment and would suit someone who enjoys balancing operational and strategic tasks. There will also be a focus on newsgathering and storytelling across various channels (including online, print, and social). The role will also necessitate involvement in advertising (off and online), PR, events, digital marketing and social media.
The successful candidate will have or be:
- A degree level education with relevant marketing and/or communications qualification;
- Successfully undertaken a similar role, in a complex, busy, service-driven culture;
- A proven track record of designing and delivering successful communications campaigns and activity;
- Managed and produced content to support a wide range of communications;
- Willing to work strategically and operationally and be hands on within this role
- Self-motivated and able to work independently; working in a consultative way, managing ‘clients’ and working with minimal direction and input from others unless required as part of a collaborative brief;
- Proficient in developing profile raising strategies and planning and seeing through their implementation
- Excellent copy writing skills; being able to tell a story which reflects our ethos and culture
- A keen eye for detail in line with brand guidelines
- Proficient and up to date digital marketing and IT skills as well as design and/or communication software such as Microsoft Suite, Photoshop and Canva
- Excellent interpersonal and communication skills; effective in a variety of settings and with a range of people.
- Able to remaining calm under pressure and readily meet deadlines
Benefits include:
- Term time working; 39 weeks; based on site, with occasional opportunity for hybrid working
- Annual Leave – 7 weeks plus Bank Holidays pro rata to be taken in school holidays
- Pension scheme – NEST
- Employee Assistance Programme, free lunchtime meal and parking
- CPD development and supervision
For more information, please go to our website. A Job Description/Person Specification and application form are available from the school’s website.
This school is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. The successful candidate will be expected to undertake an enhanced disclosure. We are an equal opportunities employer.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Haven House Children’s Hospice supports hundreds of families, looking after children and young people who have life-limiting or life-threatening conditions. Our mission is to provide the highest quality palliative and holistic care services to children and their families in our local communities.
With funding challenges throughout the hospice sector, Finance plays a crucial role in supporting the charity and overseeing its financial management. As a key part of that work, we are now looking for a Finance Manager to oversee the operational activities of the Finance function.
The client requests no contact from agencies or media sales.
PURPOSE OF THE POST/RESPONSIBILITIES
Caudwell Children is a national charity which works to change the lives of disabled and autistic children; change society’s understanding and acceptance of disability; and change public perceptions of the important role that charity plays in society.
Based from the award-winning Caudwell International Children’s Centre in Staffordshire, we seek an experienced relationship manager with the ability to identify opportunities and develop relationships to raise funds which support the charity’s expanding service delivery.
Responsible for the ownership and development of supporter relationships, this role will play a pivotal part in helping to grow the charity’s fundraising income and helping to change the lives of autistic and disabled children across the UK and beyond.
The successful candidate will join a growing team of enthusiastic fundraising professionals aimed at improving the donor experience and growing the charity’s repeat and sustainable income.
The role will be part of the Individual Giving fundraising strand which will be responsible for income lines including, but not limited to:
- Major Gifts
- Regular Gifts
- Wills & Legacy
- Raffles & Lottery
Success will be supported and monitored by the Director of Public Fundraising against KPI’s including lead generation, conversion rates and income growth.
Relationship development will be documented and reported using the charity’s dedicated CRM system (currently Raiser’s Edge).
PERSON SPECIFICATION
- Demonstrable experience in fundraising/sales/relationship management
- Demonstrable understanding of the charity sector and professional fundraising
- Enthusiastic advocate of relationship management and conversion
- Experience in contributing to a successful sales/fundraising team
- Experience and skill in new business development
- Willingness and ability to undertake basic administrative activities themselves (not expecting of others what you would not do yourself).
- Computer literate, with strong competence in using the mainstream computing packages and products
- Driven, proactive and productive self-starter – able to work efficiently and achieve a lot under their own steam – but not afraid to ask questions when needed
- An enthusiastic, driven and sensitive team member - able to support their peers and encourage others for the benefit of the team
- Well organised – able to prioritise and manage own workload
- Confident, professional and friendly communicator with a hands on approach
- Confident to ensure all work complies with Equal Opportunities, Health & Safety, Data Protection and other policies of Caudwell Children
- Able to travel to meet the needs of the role.
This Job Description is not exhaustive. It outlines the general ways in which it is expected you will meet the overall requirements of this post.
DISCLOSURE & BARRING SERVICE CHECKS
The Charity is committed to safeguarding children and young people and therefore adopts a safer recruitment approach through a robust recruitment and selection process. All posts within the Charity are subject to DBS checks, in line with the Rehabilitation of Offenders Act (1974). This role is eligible for a Standard DBS check.
Click "apply" or visit our website for further information.
Thank you for your interest in Caudwell Children.
To change the world so that disabled and autistic children have the choice, opportunity, dignity and understanding they deserve.
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The client requests no contact from agencies or media sales.
This is a newly created role with the purpose of maintaining a culture of compliance across the charity whilst ensuring we adhere to all relevant regulations and laws.
Together with the Governance Manager, you will be the key point of contact for compliance, providing advice and support to the team and ensuring we have procedures and controls in place across all areas of the charity. This will include training to ensure the team is skilled and acting consistently, as well as identifying opportunities for improvement and implementing appropriate solutions.
Key Responsibilities
- Promote a culture of compliance and be a point of contact for all compliance and data protection queries, providing accurate advice to ensure compliance with regulations.
- Develop and maintain robust procedures and structures that give the charity the ability to fulfil our regulatory requirements.
- Ensure the charity is aware of, and is reacting to, any fundraising, data protection and other compliance regulation changes, by understanding wider implications.
- Work to maintain a culture of compliance across the charity through the development of training and guidelines that are easy to understand and accessible.
- Conduct regular internal audits to ensure that compliance procedures and policy documents are followed and fit for purpose.
- Assess data risks and complete Data Protection Impact Assessments where needed.
- Assist the Governance Manager in producing ad hoc and annual compliance reports, as well as returns to the Charity Commission and Companies House, so that EHAAT meets their legal responsibilities.
- Update the charity’s data assets file.
- Review contracts and third-party agreements prior to signing to ensure they are in line with compliance regulations.
- Ensure adherence to Fundraising Regulator’s Code of Practice through the undertaking of fundraising standards audits.
- Provide oversight for the timely management of leases and contracts.
- Ensure necessary insurances and contracts are in place to provide required suitable cover.
- EHAAT is a patient focused emergency medical charity. It is essential that all our staff are competent and confident in the delivery of CPR and use of an AED (defibrillator) in an emergency situation. For this reason, you will complete in house, CPR and AED awareness training annually.
EHAAT is a charity which provides vital life-saving care to critically ill and injured patients across Essex, Hertfordshire and the surrounding areas.
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The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Healthwatch Milton Keynes' vision is that people's lived experiences are used to design and improve health and social care services and our mission is to champion people's rights and access to high-quality health and social care. We're seeking a project officer to deliver an exciting new project.
You’ll be interviewing patients who have been recently discharged from hospital to capture their experiences of hospital discharge and follow-up support. You’ll collate and report on their feedback, so it can be used by the teams of professionals working together to ensure discharge and post-discharge support works effectively for all. You'll have a key role in liasing with an integrated team of professionals to ensure the smooth day-to-day running of the project and ongoing compliance with data processing agreements.
We're a small, driven team with a big role. The ideal postholder will be dynamic, flexible, self-motivated and most importantly, great and building rapport and talking to patients and families about their experiences. You'll be able to demonstrate your experience of working with people, communities and the professionals that provide their care. You'll also have a track record of working to, and meeting project deadlines and show a strong understanding and experience of compliance with GDPR and Safeguarding Vulnerable Adults.
You'll present evaluations and insight and report on the impact of our work, demonstrating the positive difference Healthwatch Milton Keynes makes to its beneficiaries.
Healthwatch Milton Keynes is committed to equalities and strongly values diversity and welcomes applicants from all backgrounds.
We highly recommend interested candidates contact us to have an informal conversation about the role prior to application.
Please provide a CV and cover letter outlining your suitability for the role against the Job specification. Applications without a supporting cover letter will not be accepted.
CVs without Cover letters will not be accepted.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
FareShare Merseyside & North Wales
Job Description –Community Coordinator Assistant
Reporting to: Regional Manager
Location: Totton
Contract: Permanent
Hours: 35hrs
Salary: £22,495-£23,170
We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.
About FareShare
FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to nearly 9,500 frontline charities and community groups.
The food we redistribute is nutritious and good to eat. It reaches charities across the UK, including school breakfast clubs, older people’s lunch clubs, homeless shelters, and community cafes. Every week we provide enough food to create almost a million meals for vulnerable people.
Every year, more than three million tonnes of food go to waste in the UK, enough for 7 billion meals. Meanwhile, the cost-of-living crisis is driving millions into food insecurity. FareShare has a plan to help tackle the cost-of-living crisis using England’s surplus food.
We are fortunate to benefit from the support of major retailers, the media, sports ambassadors and a groundswell of public engagement. As a result, there has never been a more exciting time to join an organisation at the heart of public consciousness.
FareShare’s Strategy & Vision
Vision: We have the vision of a UK where “No good food goes to waste”.
Mission: To use surplus, fit for consumption, food to feed those who are vulnerable in the UK by supporting front line charitable organisations that tackle the cause and not just the symptoms of food poverty.
Our Purpose: We are doers. We are a community. We change lives.
Our Values: Passion – for our cause and the challenge that lies ahead
Ambition – to go the extra mile and drive the change that must happen
Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries
Collaboration – it’s only by working with others that we can be stronger
Focus – on providing the best service possible so that we deliver and achieve the most for our clients/customers.
The role
As a Community Coordinator Assistant for FareShare, your primary responsibility will be to manage and sustain the Community Food Membership (CFM) programme. Your goal will be to maximize relationships and add value to create the best experience for our charity partners. To excel in this role, you must be an exceptional communicator with an approachable nature, capable of securing, developing, and maintaining relationships with charities, and raising awareness of FareShare Merseyside and North Wales (FSM&NW) across the region.
The Community Coordinator Assistant will require a full clean driving licence, have access to a vehicle and be competent and confident traveling independently as they will be traveling across our region. Which consists of, Wirral, Knowsley, Sefton, Halton, Cheshire East and North Wales.
This role is vital in ensuring the success and sustainability of the FareShare Community Food Membership programme by fostering strong, supportive relationships with our charity partners and making a positive impact across the region.
Main areas of responsibility
The Community Coordinator Assistant will be responsible for the recruitment and retention of Community Food Members (CFMs) within the designated region. This role requires close collaboration with the Regional Manager, the Finance team, and Head Office. The Community Coordinator Assistant is expected to meet recruitment and retention targets, produce comprehensive reports, and ensure all requirements of funders are met.
- Organised, reliable and with a high attention to detail.
- Some experience with customer relationships management systems.
- Strong IT and Microsoft Office skills: Outlook, Excel and Word are essential.
- Strong numeracy.
- Ability to prioritise and multi-task as required.
- A strong team player with a good work ethic.
- Ability to work to tight deadlines and in a fast-paced environment.
- Understanding of GDPR principles.
- Curiosity and empathy with FareShare’s mission and strategy.
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As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable in this role.
Essential Criteria
- Previous experience in community work
- Excellent written and verbal communication skills
- Hold a full UK driving licence and have access to a vehicle
- Have a commitment to Equality, Diversity and Inclusion
- Eligible to work in the UK
Desirable Criteria
- Level 2/3 Food Safety training is desirable, but training will be provided.
- Have previous experience working with customer relationship management software.
- Be degree educated or have a strong career history doing similar roles in any sector.
- Have some experience of community.
Competencies and behaviours
- Develop and implement strategies to recruit new CFM’s
- Maintain relationships with existing CFMSs to ensure high retention rates
- Conduct outreach activities to promote the benefit of CFM membership
- Able to demonstrate being a Team player
- Eligible to work in the UK
Benefits
- Hybrid / Flexible working, with regular UK travel
- 28 days’ annual leave + 8 bank holidays
- Employers pension contribution
- Employee Assistance Program
- Interest free bicycle purchase loan scheme
- Season ticket loan
We are recruiting a Challenge Events Fundraiser to grow PAPYRUS’ challenge event income by leading on allocated PAPYRUS own events, projects and campaigns and managing all third-party challenge events.
What you will do:
· Develop an events plan that will grow income using data from previous years to understand our supporters and build a creative and sustainable income plan for long term growth.
· Build and manage relationships with supporters across all communication channels and provide professional, relevant, timely and empathetic stewardship at all times.
· Raise awareness of PAPYRUS and its work by developing and delivering presentations and talks both online and face to face to supporters and facilitating necessary photo opportunities in line with GDPR for use if future promotional activity
· Manage costs and budgets for events, including forecasting, estimates and future year planning.
· Be proactive seeking out new initiatives and market trends in fundraising across the UK charitable sector.
· Participate in the development, implementation, and maintenance of PAPYRUS challenge event fundraising assets, collateral, materials, and policies and procedures ensuring all content is on brand and to a high standard.
· Working with colleagues in Business Support Services to use the data collected across all donation platforms to analyse and inform required reports and update existing reporting mechanisms.
To be successful in this role you will have:
· Previous experience of working in a fundraising role for a UK registered charity
· Experience of successfully managing a portfolio of third-party events
· Proven track record of successful relationship management with donors/ fundraisers
· Proven track record of working effectively in a team
· Experience in creating and monitoring budgets
· Experience using Raiser’s edge or a similar CRM database.
· Knowledge of regulatory environment for fundraising from events fundraising including sponsorship, data protection, Gift Aid (incl GASDS) and Fundraising Codes of Practice and regulation
· Good knowledge of data selection, data analysis, insight and application of datasets for maximum success
· Understanding of events fundraising
· Competence in the use of IT tools including Word, Excel and PowerPoint
· Ability to work some unsocial hours and travel to meetings / events as required across the UK
Please visit the careers site for the full job description and person specification for the role.
Salary: £29,269 per annum (Scale SCP 18) progressing by increments to £32,076 per annum (Scale SCP 23)
Hours: 36 hours per week Location: Warrington
Contract: Permanent
Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details.
Closing date: 19th July 2024
We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.
PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.
The client requests no contact from agencies or media sales.
Maternity Cover Opportunity: Level 1 Youth Worker
Are you enthusiastic and passionate about making a difference in the lives of young people? Do you believe in empowering youth to shape their own services? If so, we have the perfect opportunity for you!
Benefits – Company Pension, free parking, reduced access to the Gym, C2W
We are seeking an experienced Level 1 Youth Worker to join our team. This role is ideal for someone with hands-on experience working with young people, primarily aged 11-19, up to 25 with disabilities, and from diverse backgrounds.
Key Responsibilities:
· Lead and deliver activities and events to support and engage young people.
· Understand and address the needs and challenges faced by youth.
· Positively engage with young people to improve behaviour, skills, and confidence.
· Plan and deliver sessions to a diverse group of young people.
· Ensure adherence to safeguarding practices and procedures.
Why Join Us?
· Make a real impact on the lives of young people.
· Work in a dynamic and supportive environment.
· Opportunity for further career development.
A Little Bit About Us!
Youth Moves is a youth work charity deeply committed to the transformative power of youth work relationships. We collaborate with young people, families, schools, and communities across South Bristol, focusing on those who need our help the most, particularly in the UK's most deprived areas. We empower young people to take responsibility for their actions, make positive choices, and achieve self-sufficiency.
We offer a range of services, including:
· Youth Club Provision
· One-to-One Mentoring
· Youth Participation Programmes
· Targeted Outreach and Group Work
· Positive Activities
· Social Action and Volunteering Opportunities
Our mission is to support young people in making a successful transition to adulthood by providing high-quality programs that foster long-term, positive changes in their lives.
We are dedicated to equality of opportunity for all staff. Applications are encouraged from individuals of all backgrounds.
Successful candidates will undergo an enhanced DBS check, satisfactory references, an online search, and proof of eligibility to work in the UK.
If you are committed to youth work and want to be part of a team that values the voice of young people, apply now and be a part of something meaningful.
Apply Now and Join Us in Making a Difference!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
CORE PURPOSE:
Under the management of the Director of Client Services to provide specialist, evidence-based trauma therapy to children and young people seeking help from ASSIST throughout Northamptonshire.Therapy will be provided in an age appropriate manner.
ASSIST is a member of the United Kingdom Psychological Trauma Society and the European Society for Traumatic Stress Studies.All ASSIST specialist therapists are expected to work according to evidence based practice models (currently C.B.T. and E.M.D.R.), and in accordance with ethical practice.
Key Tasks
1.To provide specialist evidence-based trauma therapy in an age appropriate manner, to include play and art therapy to children and young people across Northamptonshire seeking help from ASSIST.
2.To deliver robust assessment and formulation measures, ensuring effective and appropriate interventions are delivered.
3.To deliver client services directly, and to receive appropriate clinical supervision accordingly.
4.To attend multidisciplinary meetings and liaise with various professionals as required for the wellbeing of the clients.
5.To be non-judgemental in approach to all work.
6.To provide information on service provision and trauma/Post Traumatic Stress related issues to schools, parents and other professionals, and how children can be affected by trauma.
7.To assist and maintain the administrative systems for managing casework and the upkeep of all client records, and to ensure confidentiality for all ASSIST Service Users, within the confines of the ASSIST confidentiality policy and Child Protection & Safeguarding Policy.
8.To maintain confidentiality and respect when dealing with client information.
9.To adhere to all ASSIST’s policies and procedures and to promote the values, spirit and ethos of the organisation at all times.
10.To assist in the daily administration of the ASSIST Clinical service, including the support systems underpinning this service.
11.To meet with the ASSIST Staff team to discuss appropriate development of the ASSIST service.
12.To produce written reports related to the area of work as required.
13.To be an active member of the ASSIST team, and to undertake other duties as commensurate with the nature of the post, as specified by the ASSIST Director of Client Services and Trustees.
14.To participate in regular performance reviews, compiling or relevant statistical data, and annual appraisal.
15.To fully recognise the complexity of the field of work, and continuously to update training and practice, according to current and on-going research findings.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Director of Finance and Operations is at the heart of Severn Wye’s programmes to tackle climate change and fuel poverty. By ensuring the effective management of the charity’s finances and core services you will guarantee all our programmes grow and have real impact.
The Director of Finance & Operations is responsible for the good financial management and smooth operations of Severn Wye. In turn ensuring Severn Wye projects and programmes are as effective and efficient as they can be in tackling Climate Change and Fuel poverty through the energy system. Responsibilities include finance management, budgeting, forecasting, reporting to the board of trustees, producing annual accounts, liaison with auditors and acting in the role of Company Secretary. The role manages a staff team responsible for HR, Health and Safety, GDPR, office management and legal compliance.
The role reports directly to the CEO and is a member of the executive team, sharing collective responsibility to deliver Severn Wye’s work and plan for its future.
The successful candidate will have substantial management and financial experience, with relevant accountancy qualifications, preferably with a proven track record in the charity sector.
In return for your skills and hard work we offer a competitive salary, training and a company pension scheme. If you’re looking to strengthen your career, broaden your experience and contribute to a sustainable future, we’d love to hear from you.
This role will include
- Organisational development and management:
- In partnership with the CEO, the executive team and Trustees, ensuring the development and implementation of the charity’s strategic plan.
- Being an active member of the charity’s leadership team and play a proactive role in the management of the charity.
- Being responsible for financial planning, budget setting and financial reporting.
- Ensuring operational support is effective, to review and develop organisational systems and ensure staff are well supported to be able to work effectively.
Finance:
- Developing and managing the charity’s financial processes, reviewing and developing policies, procedures and systems to ensure sound financial management and control.
- Being responsible for all financial reporting including preparing annual budget, quarterly reports for trustees, monthly management accounts and cashflow forecasting.
- Being responsible for all project fund reporting, income, budget planning, resources and staff planning.
- Preparing for and liaising re annual audit with the charity’s auditors, ensuring the preparation of the annual accounts for audit and ensure compliance with any audit recommendations.
- Overseeing effective financial record keeping and reporting, including to the Board and external stakeholders.
- Supporting the development team with bid writing including developing budgets and providing financial reports for bids or fundraising.
- Adhering to the Financial Regulations and to good financial practice.
JOB DESCRIPTION
Line management:
- Managing a team delivering day to day financial, HR, office management functions.
Operations:
- Overseeing all areas of the charities operational support including responsibility for:
- HR.
- H&S and Safeguarding.
- Office infrastructure,
- Policies & procedures.
- Ensuring compliance with employment, company and charity law.
- Ensuring Operational overhead expenditure is kept within budget.
Governance:
- Acting as Company Secretary, to attend Board meetings and providing secretariat support.
- Supporting the CEO and Trustees in all matters relating to the governance of the charity.
- Making the Annual Returns to Companies House and Charity Commission.
PERSON SPECIFICATION
We are looking for someone with
- Qualified or part-qualified accountant, ACA, CCAB or CIMA;
- Proven experience of organisational financial management;
- Proven ability to think strategically and lead on organisational improvement;
- Experience of managing the HR requirements of an organisation;
- Excellent communication skills both verbal and written, with an ability to communicate and translate complex financial matters to non-financial staff and stakeholders
Desirable skills and experience include
- Understanding of charity accounting, VAT, the charity SORP, the Charities Act, tax, payroll, National Insurance and pensions legislation
- Understanding of strategic risk management, finance audit and internal controls
- Sound knowledge of regulation and legislation affecting charities including H&S, Safeguarding, GDPR.
- Ability to work collaboratively with Trustees, colleagues and external advisors
- Proven experience of leading continuous improvement in relation to finance, HR, IT, & relevant areas
- Experience of managing and developing staff
- Ability to demonstrate a positive approach and to champion organisational change
- Highly self-motivated and able to work autonomously, take initiative and make recommendations to the management team
- Experience of using accounting software (we use Iplicit & Sage Payroll)
- Ability to implement and improve financial & HR management systems
- Excellent Excel skills in formulating and linking spreadsheets
- Commitment to Severn Wye’s charitable objectives, core values and strategic direction
Severn Wye Energy Agency is a charity working in Wales and England with a vision to live in a stable climate with energy for all.
We achieve this by working with people to overcome fuel poverty and act on climate change by putting energy at the heart of everything we do.
We work with residents and households to help them use energy more efficiently and lead healthier, more affordable lives. We work with businesses to reduce their carbon footprint. We work with communities to help them meet the challenges of the future, take control of their energy use and implement ideas that reduce fuel poverty and energy use. We work in research and development to pilot innovative renewable technologies. We work with local authorities, government departments and policymakers to promote environmental sustainability through renewable energy and low carbon development.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Description – Head of Key Food Partnerships
Reporting to: COO
Location: Flexible (regular food industry visits and travel)
Contract: Permanent
Hours: Full Time-35 hours
Salary: £68,974-£72,605(National) or £72,605-£76,426 (London)
We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.
About FareShare
FareShare now operates 35 Regional Centres around the UK. The majority of these are run by local charitable organisations we call our Delivery Partners. This enables us to be a UK-wide organisation yet also think and behave with local concerns at the heart of our actions. For more info please visit FareShare website.
FareShare’s Strategy & Vision
Vision: We have the vision of a UK where “No good food goes to waste”.
Mission: To use surplus, fit for consumption, food to feed those who are vulnerable in the UK by supporting front line charitable organisations that tackle the cause and not just the symptoms of food poverty.
Our Purpose: We are doers. We are a community. We change lives. Our Values:
Passion – for our cause and the challenge that lies ahead
Ambition – to go the extra mile and drive the change that must happen
Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries
Collaboration – it’s only by working with others that we can be stronger Focus – on providing the best service possible so that we deliver and achieve the most for our clients/customers.
The role
Our key priorities at FareShare UK are to grow the food volumes accessible to the charities and community groups we support across the UK. Food partners (manufacturers, retailers, wholesalers, importers, packers, catering providers, producers and others) are pivotal in helping us to meet these priorities, providing access to food and many other strategic resources. This crucial role will focus on working with our top food partners to maximise the mutual value in the relationship through strategic and structured account management. Our ability to meet growing demand and retain our leading position in the food redistribution landscape will be heavily influenced by the success you have in this role.
You will be the direct account lead for some of the biggest food accounts in the UK and you will lead part of the Food Partnership Team for managing and engaging new business relationships to drive and grow food and funding from top food partners.
As part of this role, you will lead the transition to a tiered and structured strategic account management approach of all top partners. Coordinating colleagues in the food team and other FareShare teams: FareShare Go, Marketing, Fundraising, Network Operations and Volunteering teams to ensure that top partners get an excellent service. You will work with the top food partners and other stakeholders to ensure appropriate identification of activities, and monitoring of progress, benefits and evaluation.
You will help identify and overcome the barriers to food redistribution and increase the volumes of foods available to FareShare from food partners and their wider supply chains.
Working with marketing and relevant teams you will develop sales materials to open opportunities for more food and other resources from top partners.
You will lead new business development for FareShare Go and work closely with the FareShare Go operations team to mutually agreed objectives. You will support the team to develop new opportunities to deliver the FareShare Go service to food partners including meeting tenders and developing compelling propositions for partners.
Main areas of responsibility
Business Development and Relationship Management
- Support the senior Leadership team by implementing and driving FareShare’s strategy to deliver the services that our top food partners want now and in the future.
- Develop sales and tender materials to win new and grow current business for increased food, funds and other strategic resource.
- Keep up to date on trends and key areas of opportunity for top accounts.
- Directly account manage the largest opportunity accounts that we want to engage or grow.
- Develop strategic relationships and account strategies with top food partners to maximise the volumes of surplus food and funding to FareShare through structured joint business planning process.
- Embed a strategic approach to account management and joint business planning processes for top partners to make sure that they have a structured first in class service from FareShare.
- Ensure oversight of all account activities and provides regular updates to, and feedback opportunities for relevant FareShare stakeholder teams including FareShare Go operations, Food Co-ordination, marketing and fundraising.
- Develop key relationships with key personnel within our top food partners and develop a good understanding of their structure and operations to help drive sustainable, successful relationships and engage the relevant internal departments
Business Process Improvement to deliver growth
- Understand the barriers to redistribution of food and lead initiatives to overcome them
- Develop new models of food redistribution which meet market needs and build new channels of supply to FareShare
- Liaise with colleagues in the FareShare Go and Food Co-ordination Operations teams to highlight and resolve any operational issues and support related initiatives as appropriate
- Work with the food partner to develop appropriate systems and business processes which will ensure they are managed in the most environmentally, socially and financially efficient way.
Project and Initiative Management
- Be responsible for managing and communicating key projects and initiatives and securing support from a range of internal stakeholders within the food partners and among the FareShare network.
- Prepare and proactively present the benefits of new initiatives to existing and potential partners despite the challenges to existing embedded processes.
People and Culture
- Lead, manage and motivate the part of the Food Partner Team focused on engagement and growth, creating a culture of high performance and a positive and supportive working environment.
- Support effective working with colleagues in the wider Food Team, and Network Development and Operations Teams to support an atmosphere of collaboration and trust consistent with FareShare’s values
- Foster positive change, new ways of working and an understanding of best practice
- in using FareShare’s Customer Relationship Management systems.
Person Specification
As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable in this role.
- Proven influencing, negotiation and selling skills, to understand the needs of a key partner and ability to demonstrate the value of the proposition to the customer.
- Understanding of a strategic account management approach and ability to manage multiple accounts in the FMCG, food, retail or comparable sector with professionalism and integrity consistently meeting or exceeding challenging targets
- Good working knowledge of the key players in the food retail industry and an appreciation of their ways of working with their supply chains
- Successful track record of managing cross-functional projects such as new launches, operational initiatives, promotional activity or other projects to tight timescales and budgets, ensuring involvement of all key stakeholders
- The ability to develop and maintain effective working relationships at a range of levels and across multiple functions with a variety of internal and external stakeholders
- Ability to prioritise effectively with strong time management skills to ensure effective allocation of FareShare resources to cope with competing demands and to prioritise tasks appropriately
- Ability to use own initiative working independently and responsibly
Experience
- Retail account management experience working at multiple levels including Directors across Operations, Communications, Marketing, CSR, business support and technology teams
- Demonstrable experience of driving significant growth and impact in food accounts
- Track record of building, leading and managing high performing, effective teams through periods of growth and change
- Experience of managing direct reports including managing performance issues
- Project management of multiple stakeholder initiatives
- Delivery of process improvement in a sales or customer service environment
- Knowledge of and interest in Sustainable Development, Corporate Social Responsibility and experience of its application within the business environment.
- Drive, motivation and attention to detail in ensuring all business opportunities presented to FareShare are captured and explored
- Pro-active, organised and able to work under pressure, whilst maintaining excellent attention to detail
- Good knowledge of Microsoft Offices packages, ideally at an advanced level and with a good level of numeracy and literacy
Competencies and behaviours
- Excellent written, verbal communication and presentation skills
- Proven ability to lead and manage teams and build strategic relationships across the business with a customer service focus
- Negotiation and influencing skills to deliver win-win outcomes
- Excellent, proven organisational skills
- Creative approach to problem solving
Benefits
- Hybrid / Flexible working, with regular UK travel
- 28 days’ annual leave + 8 bank holidays
- Employers pension contribution
- Employee Assistance Program
- Interest free bicycle purchase loan scheme
- Season ticket loan
The role
This is an exciting time to be joining UK Youth. We have recently been through a strategy refresh and are now better positioned to deliver on our ambitions that all young people are equipped to thrive and empowered to contribute at every stage of their lives.
This role will lead design projects to shape UK Youth’s support to young people and professionals working with young people. This could include structured youth work programmes, grant funds, professional development programmes, and campaigns.
You will be confident in taking a human-centred-design approach to tackle some of the youth sector’s knottiest problems. You will help to improve the skills and confidence of colleagues across UK Youth to apply design methods in their own work.
In 2024, our priority topics for youth work programmes and network development are: mental health, employability, youth social action, outdoor learning and physical literacy.
You will work closely the research, evaluation, policy, service delivery, network development, and fundraising teams. You will meaningfully involve young people and the professionals who support them in the design process.
You will design solutions to important problems, ensuring that they are feasible, equitable, and impactful.
Who we are
UK Youth is a leading charity that is unlocking youth work for all young people.
We bring together young people and youth workers with business leaders, teachers, social workers, doctors, policy makers and other professionals to learn, spread effective ways to support young people, and campaign for social change.
Only by working together can we tackle the systemic problems that keep letting our young people down.
Who we're looking for
We are looking for candidates with an understanding and empathy of the current issues facing young people, with experience of managing effective projects on a national scale, engaging with a wide range of stakeholders and a passion for making a difference to the lives of young people. We are looking for someone who is proactive, inclusive, inspiring, highly-organised and uses their initiative to find creative solutions and manage multiple priorities.
Experience we're after
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Experience of leading the design of interventions (digital and/or physical) for young people and/or those who support them.
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Experience of developing proposals to time-limited funding opportunities, including the development of theories of change, project budgets and proposal narratives.
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Experience of managing projects across the end-to-end design process; using human-centred-design methods and mindsets.
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Experience of developing high quality youth work programme content and curricula for young people, youth workers and/or outdoor learning instructors (desirable).
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Experience of designing and delivering professional development programmes (desirable).
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Experience of people management (desirable).
Why work at UK Youth?
UK Youth wants all young people to be equipped to thrive and empowered to contribute at every stage of their lives. Youth work can be life changing (and even life saving.) We have developed a strategy to unlock youth work so that every young person in the UK can benefit. We work with others to ensure that the youth sector is strengthened and that provision is youth-led, evidence-informed, and delivers high-quality outcomes.
UK Youth plays a unique role in addressing the lack of investment in the youth sector, the lack of cross-sector understanding in how youth work makes a difference, and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. Come and be part of this change.
What we can offer you:
We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:
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Flexible/Agile Working
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27 days annual leave plus bank holidays (pro rata for part time employees)
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Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity
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Other training available in support of your personal and professional development
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Pension scheme (currently UK Youth match employee contributions up to 5%)
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Membership of our life insurance scheme which would pay-out up to 4 times your salary
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Employee Assistance Programme to support employees both professionally and personally
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20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.
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IT equipment provided for the duration of contract
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CycleScheme and TechScheme
How to apply
If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.
Closing date: 7th July 2024 at 11:59pm (Midnight)
Interview dates proposed: week commencing 15th July 2024
Please note: shortlisted candidates will be asked to share CV's with the hiring team prior to interview.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join a team with a bold mission – at Swindon and Gloucestershire Mind, we are dedicated to reshaping the landscape of mental health and emotional wellbeing in our community. The Autism Practitioner will work with people across Swindon with Autism and mild to moderate mental health concerns at pre/post assessment stage. Your role is all about providing a collaborative and tailored approach.
What You'll Do:
Collaboration and Efficiency: Work hand-in-hand with other local agencies/organisations to effectively deliver a wide variety of wellbeing support for people with Autism.
Innovation and Empowerment: Channel your passion into providing evidence-based interventions, elevating the mental health and emotional well-being of the people we serve, while opening doors to life's possibilities.
We have 3 contracts available 2 x 30 hours and 1 x 17.5 hours per week
We provide advice and support to empower anyone in our local communities experiencing a mental health problem.
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The client requests no contact from agencies or media sales.
Tearfund is looking for a dynamic IT Training Coordinator for our exciting global environment, working to maximise the productivity and online safety of our staff.
Are you a clear thinker and confident communicator, with adaptable presentation skills, and an understanding of cross-cultural issues in a demanding international relief environment?
We regularly hear from staff worldwide who struggle to use IT due to a lack of familiarity or skills. You will be responsible for providing high-quality IT Training and core competencies to our users with;
- IT training needs assessments across the organisation,
- development of high-quality Staff IT effectiveness training,
- development of Staff IT ‘Safe use' training, to keep our charity's data safe,
- monitoring and delivering risk-reduction IT training to users who access Tearfund data & systems
Key Objectives to ensure consistent, accurate, and effective IT training across all Tearfund staff for
- Google Workspace skills
- Basic IT skills (including working in a globally dispersed & mobile organisation)
- Basic Cyber & Data Protection skills
Do you have good IT skills, and can research new software and changing technologies?
You will develop or adapt key IT Training modules to be part of corporate inductions, country/site orientations, and mandatory annual staff competency tests.
Are you good at trouble shooting issues, and handling all the “How do I” questions?
This post would work alongside IT Support to help provide the "on demand" support for Excel/Sheets, Calendar, Mail, and other essential applications users work with daily.
Applicants must be committed to Tearfund's Christian beliefs.
Hybrid working: This role is eligible for hybrid working and you will be required to work from the Teddington Tearfund office and from your home by agreement with the line manager.
Contract: This is a part time (17.5 hours per week) contract, flexible working hours will be considered. The full time salary is £31,990 per annum and the part time salary is £15,995 per annum.
The recruitment process will include specific checks related to safeguarding issues. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
The client requests no contact from agencies or media sales.