Data Office Administrator Jobs

Title: Male Residential Support Worker (this is a live-in role)

Responsible to: Senior Support Worker

Responsible for: Young people living in the accommodation (4 young people aged 16 – 18 years old seeking asylum in the UK).

Location: This is a live-in, residential role based in a supported accommodation home in Loughborough. Some work will be based in our office buildings.

Hours: 25 hours per week on duty – this is a mixture of day, evening and weekend shifts. Two days a week will be off duty.

Leave: Two nights a month can be taken as nights away from the home. This in addition to annual leave allowance. Annual leave - 33 days (converted into hours) pro-rata for number of hours worked

Salary Band: £24,150 - £27,760 per annum pro rata. Equivalent to £16,100 to £18,506 for 25 hours a week.

Benefits in kind: Rent-free accommodation, including Wi-fi, gas, electric and council tax bills.

Contract: Permanent

Start Date: Immediately

Overall Purpose

To provide advice, assistance and support to young people in the home, as a key member of the Support Team, delivering Baca’s service in line with our Vision and Values. The role includes a consistent adult presence in the home. To attend to their practical and emotional needs whilst supporting the development of living skills. To teach them how to manage and look after a home in order to keep it safe and hygienic. To build trusting relationships within the home to enable young people to feel safe and cared for. To act as an excellent role model and to work closely with them and their Support Worker to enable them to make good progress towards independence.

Specific Duties & Responsibilities

• Welcome newly arrived young people into the accommodation, helping them feel safe and able to rest; with compassion without discrimination of age, race, colour or behavioural issues.
• Actively support young people to make progress and develop in the following outcomes; physical wellbeing and emotional wellbeing; personal safety; education and learning; employment and training that is safe and suitable; social engagement (being part of the community and activities outside of the home)
• Be an excellent and positive role model, offering advice, guidance and assistance and consistently modelling behaviours in line with Baca’s values.
• Using Baca’s progress plan, train all young people in living skills and looking after a home such as washing, personal safety, cleaning, cooking and food safety, food shopping and budgeting.
• Providing emotional support at times of difficulty, anxiety or stress.
• Encourage young people settle into and support them to maintain a healthy routine which will include regularly attending education and social activities.
• Act as a co-keyworker for the young people to ensure that their support plans and progress are up to date and that all their needs are being met.
• Enable young people to live with positive values and good boundaries by challenging any unhelpful or unsafe behaviours and encouraging safe and positive behaviours.
• In accordance with the guidelines on Safeguarding and Health and Safety policies, to accept responsibility for working within these guidelines and report any concerns.
• Work collaboratively with the rest of the Rebuild Team to ensure all young people are safeguarded and supported to rebuild their lives.
• Take responsibility for keeping the home clean, by consistently role modelling to and training young people.
• Maintain very good communication with relevant members of the Rebuild Team and relevant social workers
• Ensure regular appropriate reporting requirements are consistently met, meeting regulations set out by Ofsted.
• Complete and update all admin work as part of the role such as month end reports and support plans on time and in a consistent manner.
• Playing an active role in developing knowledge and understanding in areas relevant to the role and especially in the areas of asylum and refugee law, trafficking, supporting separated children and the cultures of different nations relevant to Baca.

To work as part of the team

• Be a role model, leading by example in practicing the Values of Baca.
• Actively participate in the delivery of the aims and objectives of the organisation working collaboratively with colleagues to achieve them.
• Demonstrate curiosity and willingness to learn by be willing to give and receive feedback on performance with colleagues and managers.
• Play an active and supportive role within the organisation.
• Actively participate in team meetings, making a positive contribution to enable young people outcomes to be achieved.
• Maintain strict confidentiality in relation to work undertaken and ensure all confidential material is stored according to Baca’s Confidentiality statement and Data Protection Policy.
• Treat all staff and young people fairly and without prejudice, in line with Baca’s Equality and Diversity Policy.
• Consistently outwork the correct procedures for dealing with any safeguarding incidences or concerns, in line with Baca’s Child, Vulnerable Adult Protection & Safeguarding Policy and whistleblowing.
• Adhere to all Baca’s policies and procedures.

Personal Specification

Baca is looking for a Support Worker who is passionate about seeing unaccompanied young refugees achieving their potential and rebuilding their lives for a better future. The successful applicant will have a personal style that is in line with Baca’s vision and values. They will live in the new arrival house and make it their home. They will be a good self-starter and have excellent interpersonal skills with the ability to inspire our young people to be the best they can be. The successful applicant will be motivated and passionate about the work that Baca does and the young people in our care. They will be very approachable, enjoy working as part of a wider team but also able to manage their own time and workload. Someone who is supportive, approachable, responsible, reliable, personable and willing to set boundaries in line with Baca’s values.

This is a frontline role that will need the successful applicant to be working closely with young people in their houses and will need access to transport young people to different appointments, meetings and activities.

An enhanced DBS check will be required. Shortlisting and interviews will take place as and when applications are received.

Please note: We cannot offer sponsorship for this role as Baca is not on the Home Office list.

You have an understanding of drug, alcohol, and health related issues, and experience of working with adults in an addictions, housing or social care setting? All you need is the perfect environment to put your skills to great use. Welcome to Aquarius as a Complex Needs Practitioner (Recovery Worker).

Aquarius is a charity that helps people and communities overcome the harm caused by alcohol, drugs and gambling. We are part of ‘One Recovery Buckinghamshire’ (ORB), a partnership between Inclusion (MPFT NHS Trust), Aquarius, and Build on Belief providing support for alcohol and drug issues across Buckinghamshire.

We are looking for three Complex Needs Practitioners (Recovery Worker) to join our team in High Wycombe.

The purpose of the role is to engage people in a variety of interventions, using a person centred approach, empowering them to reduce risk, increase resilience and achieve positive outcomes.

All Complex Needs Practitioners (Recovery Worker) work flexibly across the community and within our multi-agency partnership settings. The caseload will include a mixture of community and multi-agency referral pathways including health and social care. You will join our caring multi-disciplinary teams, to help empower you to provide quality psychosocial interventions to our diverse client groups. 

A core part of the role will be working with people to address holistic support needs across all aspects of the person’s substance use and wellbeing. This could include diverse work related to physical and emotional health, meaningful use of time, family and relationships, community engagement and activites, accommodation, physical and emotional health, offending as well as substance use (drug use and / or alcohol use).

An energetic and confident self-starter, you have a qualification in health/social care, youth and community work (e.g. NVQ Level 3 or above, DipSW, Mental Health Nursing, Counselling, Addiction Studies).  Alternatively, we’ll consider candidates with experience of working in the substance misuse field with a commitment to complete NVQ Level 3 Health and Social Care. Experience of liaising with voluntary and statutory agencies and health professionals and engaging effectively with clients in a variety of settings is essential. You’ll also need a flexible approach, excellent record keeping and report writing skills and a willingness to work flexibly across the community and within our multi-agency partnership settings, on an outreach basis, with a central hub base at our head office.

This is a permanent full-time role requiring the post holder to work 37 hours per week.

We are committed to increasing our diversity and we would welcome applications from those with lived experience.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted. 

To apply please submit a CV and supporting statement which should clearly outline your skills and experience.

Learning and development is important to us, and we are pleased to be able to offer a wide range of apprenticeships. We hire apprentices into specific roles as well as offering apprenticeships to the workforce. Anyone can apply to undertake an apprenticeship relevant to the role as long as they are in a permanent post and have successfully passed probation.

Aquarius was a subsidiary of Richmond Fellowship, with both organisations being part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. On 1st June 2024 Richmond Fellowship merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. At the same time, Aquarius became a subsidiary of Humankind, with no impact to terms and conditions of employment. In October 2024, Humankind was renamed Waythrough to reflect the new organisation, of which Aquarius will remain a subsidiary.

We are hiring!  VIN has been awarded just under £550,000 over a 3-year period starting July 2024, to embed volunteering at a system and strategic level within the ICS (integrated care system) in Northamptonshire. This has been funded by the Volunteering for Health partnership consisting of CW+, NHS Charities Together and NHSE. We are calling this project Northamptonshire Health & Care Volunteering.

We are now looking for a Project Manager who will be central to the successful delivery of the project and its outcomes.  Their main role is to be a central point of contact for all in the delivery of the project, and to take the lead in developing our strategic approach to volunteering within the Integrated Care System (ICS) across West and North Northamptonshire and diversifying our volunteer workforce.

Ideally our perfect candidate will have volunteer management experience, experience within the voluntary or health sectors including a basic knowledge of the Integrated Care System, and experience of successful project management, financial planning and management.

West London Centre for Counselling is a well-established and highly respected charity providing psychological counselling to primary care. The charity is now looking for an experienced Director to lead the strategic and operational management of the Centre and its staff. The position involves developing business plans and procedures required for the effective running of the Centre and the meeting of its objectives.

The ideal candidate will have knowledge and experience of running a charity in the healthcare sector, of collaborating with statutory bodies and raising funds for charitable purposes. The charity employs 37 staff and has an operating budget of circa £1m.

Salary will be in the region of £60-65,000 pro rata depending on experience. Part-time and hybrid working negotiable, although please note that the Director will be expected to work from the charity's offices in Hammersmith at least 2-3 days per week.

The job description and person specification are attached.

Please make your application in writing showing how your experience and knowledge meet the person specification.

WLCC is committed to accessibility, inclusion and a fair recruitment process. If you need to discuss adjustments or access requirements regarding your application,  please contact us.

Full-time (or 0.8), based from home, with on-site activity that requires regular UK-wide travel. NDTi are happy to talk about flexible working.

About NDTi

NDTi has been working with communities, government, health, and social care professionals for over 30 years to ensure that people with disabilities of all ages are given choice and control over their own lives.

Our organisation exists to make change happen by celebrating what’s possible, supporting changemakers and building self-determination. Our work always focuses on wider life outcomes. We want disabled and older people to enjoy the same life course and opportunities as everyone else – education, paid work, a place of their own, fulfilling personal relationships and a chance to contribute to their communities.

Purpose of the role

As a member of the research and evaluation team, the Evaluation and Learning Lead is responsible for the development, co-ordination, delivery and impact of NDTi’s commissioned, grant and trust funded evaluation and learning work. The post holder will manage and deliver a portfolio of evaluation and learning projects and will contribute to wider programme activities as required.

The person NDTi appoint to this important role will:

• develop, lead and deliver evaluation and learning projects and act as liaison for staff and associates involved in delivery of NDTi’s evaluation work.
• identify and share learning and insights generated by our work, showcasing the team’s innovative approaches, partnerships and achievements.
• design and develop evaluation and learning methodologies and materials, maintaining a consistent and high-quality approach to R&E work across NDTi.
• maintain a steady pipeline of opportunities, negotiating, securing and project managing a range of evaluation and learning contracts.
• ensure that our evaluation and learning work is co-produced with a range of stakeholders, including people with lived experience.
• establish and maintain diverse networks, generating new contacts and work opportunities for yourself and others in NDTi.
• ensure that NDTi’s evaluation and learning work is impactful and influential.

Key activities

Delivering evaluation and learning projects

Day to day, the Evaluation and Learning Lead will project manage and deliver a portfolio of evaluation and learning projects ensuring that each is delivered on time, within budget and to the expected high standard.

Securing and managing contracts

• develop and invest time in nurturing diverse contacts, partnerships and relationships to ensure that NDTi’s evaluation and learning work has a significant and positive profile, influencing attitudes, and changing policy and practice in order to make society more inclusive.
• identify opportunities for, and lead on, the development of proposals and tenders to ensure delivery of NDTi’s mission.

Organisational and other responsibilities

• represent NDTi nationally, regionally, and locally in various networks and forums.
• ensure NDTi is presented as a values-driven, innovative and high-quality organisation that is up to date with policy and practice and delivers effectively.
• work proactively with colleagues and teams across NDTi.​

Success in the role

The person NDTi appoints to this role will:

live our values:

NDTi is built around our desire to improve the rights and lives of those who are often excluded from the opportunities in work, community, and life that many take for granted. You will share our values around rights and equalities, enable people with lived experience to be part of our work, and ensure that work is focused on really making a difference in people’s lives.

be innovative:

Bringing in new work through proposals, bids and grant applications is key to this role. The postholder will bring their expertise and connections to build the NDTi portfolio of work around ageing and older people so that it has a range of projects of different types, and clearly moves towards our strategic ambitions.

have external influence and impact:

We exist to create change and build evidence. You will be able to gather evidence, work with people and partners, and deliver work which influences positive change and has a tangible impact.

be organised:

The role will involve managing multiple projects and project teams and managing your own workload. Successful postholders will be able to work with a diverse and changing workload.

be flexible:

Understanding and accommodating of changing priorities and being supportive of other team members commitments and capacity challenges.

work well within a team:

The evaluation and learning lead will work as part of the R&E Team. They are expected to contribute to the development of the team and its work.

build partnerships:

Relationships are key, and the person who is great in this role will bring and build connections and generate positive working relationships across sectors that enables collaboration with a wide range of people from different backgrounds and perspectives.

Person specification

Essential (e) and desirable (d) personal attributes and core competencies for this role.

Work experience & qualifications

• At least four years of experience of delivering leading edge practice in relation to evaluation and learning activities (e)
• Minimum of two years’ experience of undertaking fieldwork on evaluation and learning projects in a related field including quantitative and qualitative data collection and analysis
• Demonstrable ability and experience of successfully tendering and applying for funding, developing and sustaining a viable pipeline of future opportunities (e)
• Experience of managing numerous and complex projects of varying size and length for different clients (e)
• Educated to degree level or with equivalent gained through professional experience and achievements (e)
• Values and behaviours
• You will share our commitment, values and belief in NDTi’s mission (e)
• You will demonstrate, understand and apply our workplace values of driving inclusion, being reliable, open and honest, acting with humanity, and being curious and commit to work and act in ways that positively reinforce NDTi’s values and behaviours framework at all times (e)
• You will challenge behaviours and attitudes that serve against NDTi’s values and inclusive culture (e)
• You may have personal experience of health or social services or being a family carer for someone, that you can bring to your role with NDTi (e)

​For more information please refer to the attached.

We are hiring a part time Sanctuary Support worker to work in our crisis cafes. We have availability within Barnet and Enfield sites. The service is open 4.30-10pm Monday – Friday and 12.00 – 6.00pm Saturday and Sunday - 7 days a week

The Sanctuary (Crisis Café) is a service for all residents experiencing emotional distress, and at risk of developing crisis. The café is open 4.30pm – 10.00pm Mon-Fri, 12-6pm Sat & Sun. We provide helpling support, initial support meetings to immediately manage with the clients the distress they are in. We then coproduce support plans with clients and offer 121’s,support groups and workshops as well as a social and supportive place to be.  

The support worker will be experienced in working with people in distress or who have mental health issues, highly organised and have excellent people skills.  

Job Purpose

This is a senior management position, working closely with the joint CEOs and the Board to ensure Graeae prospers artistically and financially.

The Finance Director will be responsible for implementing Graeae’s vision as laid out in the company’s business plan and to achieve artistic excellence, effective development of the company and financial stability. The Finance Director has overall responsibility for the financial management of the company, in liaison with the CEO, and the development and maintenance of financial controls, systems and procedures.

Key Responsibilities

Financial management

1. Lead the financial management and the development and maintenance of financial controls, systems and procedures

1. Lead the preparation for annual budgets and project budgets in liaison with the joint CEOs
2. Establish and monitor key performance indicators in liaison with the joint CEOs
3. Manage the company's overall expenditure, ensuring it is in line with budgets
4. Monitor grants alongside the joint CEOs ensuring that all funds are received when due
5. Liaise with funders and service partners on the submission of reports on financial and other matters as required
6. Ensure Graeae fulfils its legal and funding agreement obligations, including writing and updating franchise applications and business plans.
7. Manage the company's payroll and pension scheme
8. Manage and review “Access to Work” claims in consultation with the Access Manager
9. Prepare papers for Finance Sub Committee and take minutes
10. Act as lead officer with the company's auditors, bankers and lawyers and HMRC
11. Act as Company Secretary to the Board of Directors and to service the Board and Finance Sub Committee in particular through the provision of clear and accurate financial information to ensure their informed policy and decision-making

Financial reporting

1. Prepare quarterly management accounts for presentation to the Finance Sub Committee and Board
2. Lead the preparation and filing of annual statutory accounts in consultation with the joint CEOs
3. Prepare monthly reconciliations including bank and control accounts, business charge cards and petty cash
4. Prepare quarterly VAT returns
5. Prepare monthly and annual PAYE/NI returns
6. Prepare annual cash flow forecasts and update quarterly.

Other duties

1. Line manage the Finance Assistant, delegating all appropriate areas of financial administration
2. Provide in-house training for non-financial staff members in budget preparation and monitoring

PERSON SPECIFICATION

Essential

1. Professional qualification or proven significant experience of financial management

2. Experience of software packages, including Word, Excel, Access and a computerised accounts package, preferably Sage 50 Accounts and Sage Payroll.

3. High level numeracy skills and attention to detail

4. Excellent communication skills, both verbal and written. (NB Graeae recognises that this can be achieved by various means, e.g. through a third party communicator)

5. Excellent time management and strong organisational skills

6. Line management skills

7. Ability to contribute as part of a small team

8. Experience of developing and maintaining financial systems and controls

9. Commitment to the implementation of Graeae’s Equal Opportunities & Diversity policies within the areas relevant to the post.

10.  Willingness to undertake training.

Desirable

1. Knowledge of current disability issues

2. Interest in/experience of theatre/Arts/Voluntary Sector

British Sign Language skills

Responsible to: Support Team Manager

Location: Based in Loughborough, England. The role requires travel to all locations where Baca Services are delivered.

Hours: 37.5 hrs per week (including evening and weekend hours on a rota)

Contract: Permanent

Salary: £24,150 - £27,760 per annum FTE

Overall Purpose

• To provide support and care to young people who are newly arrived in the country, providing the foundations for them to rebuild their strength, dignity and grow their hope for their futures.
• To partner with social workers and representatives from other agencies, for the benefit of the young people.

Duties & Responsibilities

• To be a key worker for a number of young people who are in the care of Baca, providing high quality holistic and therapeutic support for their transition to adulthood.
• To deliver young people services in line with Baca’s Theory of Change, to enable young people to achieve the following outcomes, ensuring it is of the highest quality:
• Improved Physical Wellbeing
• Improved Emotional Wellbeing
• Increased engagement with Education, Employment and Training
• Increased Social engagement
• Increased Personal Safety
• To work proactively and collaboratively to ensure all young people are safeguarded and taking the initiative in resolving any issues that may arise with young people.
• To be a role model to all young people in Baca’s care, providing care and compassion without discrimination of age, race, colour or behavioural issues.
• Support young people to understand expectations of them and the support on offer to them from Baca and other agencies.
• Support young people in developing essential life skills in line with the individual support plan to prepare them for independent living. Training young people in living skills such as washing, cleaning, cooking and safety food shopping and budgeting; proactively and intentionally in line with the Baca progress plan.
• Support young people in developing their skills and interests in education, vocation or hobbies. Ensure young people’s interests, hobbies and aspirations are identified by getting alongside young people and working with the team.
• Be an active part of a diverse environment of staff and young people from different cultures and backgrounds.
• Support young people to engage socially at Baca and in the wider community to build positive trusting relationships with others through one to one and group social times, engaging in clubs and activities.
• Take part in planning and attending day trips and Baca’s annual residential week.
• Develop excellent working partnerships with social workers, solicitors, teachers, volunteers and other partners to provide a holistic development package for each young person enabling them to become independent.
• Actively plan, prepare and participate in all meetings and events that are related to the support of the young people.
• Prepare young people for meetings and help them to understand what is being communicated.
• Transport young people, in line with our lone working policy, to events and meetings making sure they are on time using your own car in a safe and legal manner.
• Support young people to communicate and express their own wishes and voice regarding all aspects of their life and future.
• Develop and maintain excellent communication with all members of the team and all external partners and supporters.
• Keep good records and carry out all administrative work required as part of the role, such as month end reports and support plans, on time and in a consistent manner.

General

• Be adept in employing the correct procedures for dealing with any safeguarding incidences or concerns, in line with Baca’s Child, Vulnerable Adult Protection & Safeguarding Policy.
• Maintain strict confidentiality in relation to work undertaken and ensure all confidential material is stored according to Baca’s Confidentiality statement and Data Protection Policy.
• Adhere to all Baca’s policies and procedures.
• Be a role model, leading by example in practicing the Values of Baca.
• Play an active and supportive role within the organisation.
• Take ownership of all administrative aspects of the role.
• Treat all staff and young people fairly and without prejudice, in line with Baca’s Equality and Diversity policy.
• Ability to work flexible hours, including occasional evenings and weekends, in line with the needs of the team.

Personal specification

Baca is looking for a Support Worker who can join the support team and provide support, care and be a role model for young people who are newly arrived refugees and victims of trafficking aged 16 to 18. They will be motivated and passionate about the work that Baca does and the young people in our care.

The successful applicant will have the ability to ensure the support we give to the young people is of the highest quality and goes beyond the statutory standards set. They will be very approachable, reliable and a strong team worker. Someone who is supportive, approachable, responsible, reliable, personable and willing to be flexible. They will be a great people person who can develop key external relationships. They will also be a very organised and proactive individual. The successful applicant will need access to transport as the role requires visiting the young people in their homes and attending different appointments/meetings across the midlands. The successful applicant will subscribe to and work in line with Baca’s vision and values.

The role will require the successful candidate to complete an enhanced DBS check.

Knowledge and Understanding

• Alignment with Baca’s Value to achieve our vision, mission and strategic goals.
• Ability to respond to change at short notice.
• Able to work as part of a highly diverse group of people.
• Able to work in partnership productively with teams internally and external stakeholders.
• Knowledge of safeguarding practices.
• Able to be accountable, take responsibility and be willing to learn.
• Self-motivation and flexible attitude to work.
• Proactive individual who is willing to take initiative in getting involved in a range of activities.
• Ability to be patient, calm and tenacious in very challenging circumstances
• Have a genuine concern for and commitment to young asylum seekers/refugees, and unaccompanied young people in particular.
• Driving Licence that allows you to legally drive a car in the UK.
• Access to your own car

Please note we cannot provide sponsorship for this role. Further information about the role, competencies and experience can be found on our website.

We are looking for a Climate Action Manager to join the Community Impact team. The role will collaborate widely across BITC and externally, to challenge and support business to accelerate a just transition to a net zero, resilient future where people and nature thrive. The Climate Action Manager will plan, design, and deliver collaborative projects, tools & resources,  as well as communications activities to support businesses and communities to accelerate a just transition to net zero.

The Climate Action Manager will work across both our business transformation and community climate fund projects, so having both business facing and community facing experience of delivering sustainability projects would be advantageous.

The successful candidate will have a good understanding of the role of business in delivering a just transition to net zero as well as experience of managing projects, delivering written content, facilitating workshops, and identifying trends and emerging issues. The full list of responsibilities and criteria can be found in the job description and person specification.

Salary in line with the BITC job framework, professional level 4 – manager – minimum of £33,120 national and £36,225 London office based

Closing date: 17 November 2024 

Interview date: 27 November 2024

Our team of doctors, nurses and other professional staff provide expert care and support for local people with terminal or life-limiting illnesses and their families, in the hospice and at home. We not only take care of patients' physical needs, we consider their emotional, spiritual and social needs too; and we support families and close friends, both during illness and in bereavement.

We have an exciting opportunity for a passionate and people-focussed HR professional to lead our HR team, providing a highly effective HR service to our senior leadership and management teams.

Salary £36,626 - £39,503 per annum

(dependent upon experience, pro rata for part time)

Full or Part Time: 30 - 37.5 hours per week

(to be agreed with successful candidate)

This is generalist HR management role, so you’ll be responsible for ensuring effectiveness and driving improvement across all areas of the employment lifecycle, as well as providing expert HR knowledge and advice to our management and leadership teams.

The HR Manager will also lead the development and delivery of our workforce strategy and contribute to the strategic direction and day to day operational management of the hospice as a key member of the management team.

You will work collaboratively with others across our multidisciplinary workforce on a number of initiatives and projects, helping to ensure we achieve our aim of being a Great Place to Work.

What you need:

The successful candidate will be qualified to CIPD level 7 (or working towards this / have equivalent experience), along with substantial experience working in a HR generalist role. You will need to have a strong commitment to the vision and values of Bolton Hospice, and be able to demonstrate these values in the way that you work. You will have strong communication, relationship-building and organisational skills, coupled with an excellent knowledge of employment legislation, and experience in providing expert HR advice to senior teams.

Why Bolton Hospice?

You will be working in a skilled and dedicated team, with flexible working and some home working considered. We offer our employees generous annual leave (35 days a year including bank holidays, rising to 40 days with long service), a contributory stakeholder pension scheme, life assurance, membership of a healthcare cash plan and excellent training opportunities.

Closing Date for Applications:  Sunday 10th November 2024

Interviews: Friday 22nd November 2024

Bolton Hospice welcomes applications from all sections of the community, regardless of age, disability, sex, race, religion or belief, marital status or sexual orientation.  Any appointment will be made on merit alone. Any offer of employment will be subject to a satisfactory DBS check.  Bolton Hospice has a No Smoking Policy.

Engagement Manager

Fixed Term Contract ending 30/09/2026
Job Ref: V525
Hours/Days per week: 21 hours per week – (Flexible days/hours)
Salary: £25000 pro Rota plus attractive employee benefits package
Start date: ASAP
Location: Homebased (with extensive travel throughout Blaenau Gwent)  

Closing date: 4th November 2024
Interview date and Location: WC 11th November. Likely to be on teams TBC

Volunteering Matters

At Volunteering Matters we use volunteering’s unique power to bring people together and build stronger, more resilient communities across the UK.

We bring people together to resolve some of society’s most complex issues.  From social isolation and loneliness; improving health and wellbeing; building skills, confidence, and opportunity; to ensuring young people can become change makers in their community, the impact that we make is great.  And we won’t stop until everyone in the UK has the opportunity to thrive. 

People-led and impact driven, we are a national charity that is deeply embedded in local areas across the UK.  We operate in five regions: London and the South East; Wales and the West of England; East of England; the Midlands and North West England; and Scotland and North East England.  We also have an Employee Volunteering Team with over 25 years’ experience, acting as a broker to provide tailor-made solutions to employers. We turn local knowledge and energy into action and progress, building stronger communities and a better future for all.

This is an exciting time to be joining the team.  We’re changing the way we work to meet new ambitions and make sure our impact continues to grow alongside out business. 

Add role purpose, duties, location etc.

Volunteering Friends is our new, National Lottery Community Fund project, which builds on our existing work in Blaenau Gwent. By harnessing the power of volunteers, the project will work with older people (50+) living in Blaenau Gwent who are experiencing feelings of loneliness and/or isolation, and provide companionship, confidence building and encourage involvement in their local community. The project will consist of three interlinking strands: one-to-one befriending, delivered in the person’s home or over the telephone; community buddying, providing support to attend community groups; and the establishment of volunteer-led group activities for beneficiaries to attend based on local needs and interests.

 Key Duties:

1. Recruit, interview, induct, train and support volunteers.
2. Work closely with partners/referral agencies and funders to ensure a steady flow of participants into the projects.
3. Manage the matching/placement process of volunteers and participants, setting up and supporting new activities where appropriate.
4. Be responsible for project compliance, carrying out risk assessments for volunteer activity and regularly reviewing, including safeguarding arrangements.
5. Ensure monitoring evidence and impact data is collected to measure progress against agreed outcomes.

1. Provide administrative support for the project where required, processing volunteer expenses and maintaining databases.
2. Promote the project through a range of techniques, instigating interest in volunteering and encouraging engagement.
3. Maintain effective relationships with stakeholders and project partners on a day-to-day basis.
4. Prepare reports to Delivery Leader and Project Manager based on agreed outputs and targets.
5. Manage your own time and diary effectively, and in line with the needs of the project.
6. Liaise regularly with the Project Manager and project delivery colleagues.
7. Play an active role in identifying and developing new business.
8. Contribute to joint working and teamwork across Volunteering Matters.

Experience/Skills and attributes:

1. Experience of working with older people.
2. Experience of managing and working with volunteers, and the ability to motivate and engage them.
3. Experience of working in partnership with other agencies.
4. Excellent written and verbal communication skills.
5. Excellent organisational skills with the ability to prioritise a demanding workload and work under pressure and to deadlines.
6. Ability to assess risk and carrying out risk assessments.
7. Evidence of good administrative and IT skills and the ability to maintain project monitoring, administrative and financial records.
8. Understanding of and commitment to equality, diversity, and inclusion.
9. Understanding of and commitment to Data Protection and confidentiality.

Desirables:

Ability to speak Welsh or a willingness to learn.

Qualifications:

Relevant experience and values alignment is more important for this role than specific qualifications.

Other:

Location: This role is homebased and will involve extensive travel throughout Blaenau Gwent. The postholder will require good internet access to enable remote working, and a suitable home office space. IT equipment and infrastructure will be supplied.

This role requires enhanced DBS clearance.

Our Values & Way of Working:

In all that we do, we embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.

This job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role.

Diversity & Inclusion 

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups. 

Disability Confident & Reasonable Adjustments: 

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the “Experience/Skills” section of this advert. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process. 

We have also committed to the following pledges which positively encompass our recruitment and selection processes and methodology: The Promise, Show The Salary, Salary History. 

Benefits 

Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer Flexible Working by Default (re hours & place of work), Unlimited Annual Leave, Employee Pension scheme, Life Assurance, Cycle to Work Scheme, Season Ticket Loan, Employee Assistance Programme, enhanced sick and family leave. We are also open to discuss job share applications. 

GDPR Statement 

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.   

Citizens Advice Waltham Forest has an exciting opportunity on their successful Debt Free Advice Team for an experienced Senior Debt Adviser. We have been part of the wider Debt Free Advice partnership for over a decade and have success in delivering high quality debt advice to local residents who are facing financial difficulties. The demand for the service in light of the cost of living crisis has increased substantially over recent years and we are looking to expand our team.

We are seeking an experienced Senior Debt Adviser who has a proven track record in helping and assisting clients facing financial difficulties and providing creative solutions to help alleviate their challenges in a sensitive and supportive role. They will have an awareness of having successfully provided debt advice in a regulated environment. They will have experience of supporting and supervising a team, and monitoring their performance to ensure this remains in line with internal and external requirements.

The successful candidate would be expected to work a hybrid model of delivery - in an office environment, outreach sessions as well as home based. They would be expected to provide advice via omni-channels such as face to face, telephone and email advice. 

Main Responsibilities:

● Provide casework covering the full range of debt - Interviewing those that access our service using sensitive listening and questioning skills in order to allow them to explain their problem(s) and empower them to set their own priorities.

● Researching and exploring options and implications so that those accessing our service can make informed decisions

● Ensuring income maximisation through the appropriate take up of income, including those relating to water charges, benefits, tax and housing

● Providing in-depth quality advice and on-going casework, including acting for the client where necessary using appropriate communication skills and channels

● Maintaining detailed case records, ensuring that all work meets all auditing and quality standards and the requirements of the funder 

See attachment for further details 

This is an opportunity to join Refuge as Independent Domestic Violence Advocate to supporting women and children who are impacted by domestic violence. You will work closely with victims of domestic abuse from the point of crisis, to provide high quality independent advocacy and support to survivors of domestic abuse at the highest risk and their children.

The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors. The post holder will empower survivors by providing them with emotional, practical and personal welfare support. The job involves ensuring that women are provided with a safe, supportive and welcoming environment and enabling them to access their rights, make decisions and increase their life options. The job involves informing survivors of the full range of civil, criminal and practical options that might increase their safety.

This role includes attendance at the office in Warwick district. Travel around Warwickshire for client appointments is essential to role, therefore use of a car essential.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Debt Advisers (National Debtline)  

Birmingham / Hybrid

Salary: £35,189 per annum (inclusive of shift allowance) plus pension, 37 days annual leave and great benefits

Closing date for applications is 13th November 2024.

Stage one: telephone interviews will commence 4th November.

Stage two: formal interviews to take place at our Birmingham office from w/c 11th November. 

Start date: 3rd February 2025 

Can you help people through the cost of living crisis?

We are looking for exceptional new colleagues to join our great team at the Money Advice Trust and become debt advisers, to provide free debt advice to people contacting our National Debtline service by telephone. If you are self-motivated, have high resilience, able to problem solve, have outstanding customer-focused communication skills and you want to help people through the cost-of-living crisis and beyond, then the Debt Adviser is the role for you.

National Debtline is an award-winning free debt advice service run by the Money Advice Trust, an independent charity founded in 1991 to help people across the UK to tackle their debts and manage their money with confidence.

As a debt adviser you will provide advice, support, and money management help to people struggling with problem debt. This will include helping callers to form a budget, prioritise their debts and identify possible solutions, in compliance with Financial Conduct Authority (FCA) regulations. You will be required to fact find, analyse and work out solutions for the client.

This is a role for resilient candidates who are consistent in approach and can demonstrate that they are able to deal with subjects that can be highly emotive and sensitive. Training and assessments are intense and there is a requirement to manage your own development during and outside working hours to stay up to date with new legislation in this arena. You will need initiative to research some of the finer technical points of debt advice. The calls we receive and productivity targets you need to achieve are challenging and you will be dealing with vulnerable clients daily who may be experiencing poor mental health or at risk of suicide.

Skill Requirements

• You will be an articulate communicator with the resilience to deal with a variety of callers, some of whom may be distressed or have suicidal thoughts, and you’ll balance this with empathy and the ability to build trust.

• The ability to fact find 

• Be able to problem solve 

• To quickly analyse complex situations to find the best solution.

• You will have ideally worked in a busy, target-driven environment before

• Ability to effectively manage a significant number of calls per day

• Strong administration skills, with the ability to plan and organise time and manage workload effectively ensuring deadlines are met.

• Possess a high level of IT proficiency, including Word, Excel, Outlook, Zoom, Teams, navigating around CRM databases

• Excellent attention to detail

• Non-judgemental and empathetic attitude towards people in debt. Able to deal compassionately with challenging situations. 

• Highly resilient, with the ability to work under pressure, whilst meeting productivity and quality targets.

• Experience in a telephony customer service role and giving telephone advice would be an advantage but not essential..

The role will commence 3rd February 2025. If you believe you can make a difference and want to be part of our great team, please click apply. 

You must be able to work a shift pattern between our service hours of 9.00am – 8.00pm with a one in five Saturday working rota (9.30 am – 1.00 pm). Shifts and Saturday work are subject to review and change. We also have part time roles available working a minimum of 27.5 hours per week. 

We offer full training and extensive support. Working hours during the initial training period will be 9am to 5pm, with the majority being mandatory on-site training days at our newly refurbished offices in Birmingham. After training you will move either to office / hybrid working - your choice.

You must be able to commit to training full time for the first 10 weeks of employment.

We reserve the right to close the role early should we receive high numbers of applications. To avoid disappointment, please apply as soon as possible.

In return it is an extremely rewarding role in a friendly, informal, and supportive environment with excellent salary and benefits.

• 29 days annual leave plus bank holidays

• A contributory pension scheme

• Hybrid working arrangement

• Generous Life Insurance

• Wellbeing days 

• Healthcare cash back scheme 

• Free on-site gym

• Enhanced maternity pay

• Long service awards

• Subsidised parking 

• Social events 

• Birthday voucher 

• Employee Assistance Programme 

In our commitment to non-biased recruitment, we request that you do not include your name or personal details on your supporting statement.

We will only use the data you supply to us in CVs or application forms for recruitment purposes. This data will be held for twelve months. For further information please refer to our Privacy Notice for Job Applicants, available on the vacancies page of our website.

We take diversity seriously and are committed to making diversity and inclusion a part of everything we do. We strive to create a workplace that reflects the communities we serve, and our vision is to be a place where everyone feels welcome and empowered to bring their authentic selves to work and make the Money Advice Trust an employer of choice.

We are committed to working in an equitable, diverse and inclusive environment and welcome applications from all backgrounds. We use a blind recruitment system which hides your personal details such as name, address, gender, ethnicity, sexual orientation, educational institution to ensure all candidates are on a level playing field. Personal details will only be revealed once the application has been shortlisted.