Data Entry Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an inspiring storyteller who knows how to connect with supporters and drive action? Are you looking for a role where you can bring creativity, insight, and purpose together to create real change?
We’re looking for a strategic and motivated Individual Giving Officer to lead the development and delivery of innovative direct marketing campaigns across print and digital channels. You’ll play a pivotal role in growing our supporter base, increasing income, and delivering exceptional donor experiences — with a special highlight being your involvement in our flagship BBC Radio 4 Christmas Appeal, now in its 99th year and raising close to £2 million annually.
You’ll work closely with colleagues across Fundraising, Digital, and Supporter Care, as well as with external agencies and suppliers, to deliver high-quality, insight-led campaigns that deepen engagement and drive impact.
This is an exciting time to join the team — we have ambitious plans for growth and innovation in our Individual Giving programme, and this role offers the chance to help shape and deliver that vision. If you thrive in a collaborative environment, have a strong eye for detail, and want to make a meaningful difference, we’d love to hear from you.
Job Description
Job Title: Individual Giving Officer
Responsible to: Head of Individual Giving
Contract type: Permanent; Full-time (35 hours a week)
Salary: £33,000
Hours: 35 per week
Location: Runway East, 24-28 Bloomsbury Way, London. WC1A 2SN. Bloomsbury & Holborn Coworking & Private Offices (runwayea.st)
We offer flexible and hybrid working, but office-based work will be expected regularly.
Main purpose of role:
The primary purpose of this role is to develop and deliver innovative direct marketing campaigns that drive donor engagement across our regular giving and cash programmes. As an Individual Giving Officer, you will play a crucial role in shaping our fundraising program. A highlight of this opportunity is supporting the delivery of our flagship BBC Radio 4 Christmas appeal, a campaign that is now in its 99th year and generates nearly £2m each year.
We have ambitious plans in place to expand our donor base and increase income through our individual giving activity and we are looking for a passionate, strategic professional who can help us turn these plans into reality. This role offers an exciting blend of strategic planning and campaign delivery giving you the chance to make a real difference in supporting our work preventing homelessness.
Main duties and responsibilities:
• Project manage multiple direct marketing campaigns delivering accurate campaigns on time, on budget and to a high standard.
• Work across the organisation to gather engaging content for our direct marketing activities. Write and review copy for collateral used for engagement, conversion and acquisition activities.
• Completing relevant campaign management documents including post-activity analysis reports, identifying learnings and recommendations for future campaigns, and writing internal and external briefs.
• Support the Head of Individual Giving with forecasting and reporting across financial and non-financial KPIs in relation to the Individual Giving programme.
• Ensure excellent communication and liaison between the St Martin’s Charity’s Fundraising team, marketing agencies, suppliers and key stakeholders.
• Work with the CRM Manager to ensure that all campaign data is utilised and captured efficiently, effectively and accurately.
• Work with the Senior Digital Marketing Manager to ensure the Charity optimises digital fundraising opportunities in relation to individual giving.
• Acting as a day-to-day contact with external agencies ensuring high quality delivery of campaigns on time and on budget.
• Maintain a close working relationship with the Supporter Care Officer so that they are aware of all activity and able to respond to enquiries and complaints
• Keep abreast of key individual giving fundraising trends and issues and the regulatory environment.
• Ensure all St Martin’s Charity’s Individual Giving communications are consistent with the Charity’s brand values.
• Reflect the Charity’s approach to Equal Opportunities and Equity, Diversity and Inclusion
PERSON SPECIFICATION
Experience
Essential
• Demonstrable experience of project management across a range of direct marketing channels including print and digital.
• Experience of copywriting.
• Experience in researching content for fundraising and marketing materials.
• Experience of writing creative, response fulfilment, data selection and print production briefs.
• Experience of working with agencies, collaborating with them to get the best results. This should include managing creative, print, digital and media agencies.
• Examples of success in contributing to achieving results against targets for fundraising campaigns.
• Planning and budgeting in an individual giving context.
Skills and knowledge
Essential
• Can demonstrate strong communication skills, both written and oral.
• Evidence of strong interpersonal relationship building skills.
• Evidence of an understanding of Individual Giving fundraising, both in warm and cold contexts and including digital fundraising channels.
• Evidence of a strong creative instinct, both in leading the development campaigns and evaluating work.
• Can demonstrate high level of numeracy and data analysis skills.
• Can demonstrate strong IT skills and ability to use a relationship marketing database.
• Knowledge of Charity and data protection laws and the Fundraising Code of Practice.
• Evidence of knowing the importance of attention to detail.
Abilities & key competencies
Essential
• Ability to work under pressure to multiple deadlines.
• Ability to recruit, manage and develop individual donors.
• Ability to manage own workload and priorities, including identifying new areas and opportunities for support.
Ability to demonstrate initiative, creativity, identify opportunities and to research and evaluate their viability to achieve desired outcomes.
How to apply
If you are passionate about our work to address homelessness and would like to join the Charity as its Individual Giving Officer, please complete the application form available on our online jobs board.
Submit your CV and a supporting statement outlining:
- Why you are interested in this role
- Your relevant experience.
Application Timeline
We are accepting applications until Monday, 28th April, but we are reviewing applications on a rolling basis. We encourage you to apply as soon as possible.
· First interviews: Planned for 7th and 8th May
· Second round (including a task): Scheduled for w/c 12th May
We are looking for someone to start as soon as possible and reserve the right to close applications early if we find the right candidate.
The client requests no contact from agencies or media sales.
We’re looking for someone with proven experience in digital content leadership, team management, and strategic content decision-making using data insights.
In this key role, you will commission, develop and manage our digital content delivery, overseeing a talented team of producers and videographers working closely with internal teams and external partners.
You will ensure that our content – ranging from films for social media, podcasts, online events, audio guides, website content and more – engages diverse audiences, supports commercial goals, and aligns with the Gallery’s mission.
The ideal candidate will be an experienced content professional with a strong background in digital storytelling, team leadership, and experience of managing a broad content programme.
If you have a passion for the arts and digital innovation, we’d love to hear from you!
Responsible for leading the Corporate Team with overall responsibility for the team’s strategy, income and expenditure and budgets. Their overall focus is on delivering stable, increased, and new income for MSF’s work.
Responsible for managing the highest level of MSF’s Corporate partners (exclusively £100k+, more typically £250k+) and ensuring their continued support of MSF. This role will also take on the management of successful strategic new business opportunities at a higher level (£250k+).
Responsible for effectively line managing and developing the New Business Manager and Corporate Officer and ensuring that financial targets are met within the team.
DEPARTMENT: Fundraising
HOURS: Full time, 37.5 hours per week
LENGTH OF CONTRACT: Permanent
LOCATION: Hybrid working: 2 days per week in the London Office
SALARY: Salary: £58,282.07 per annum
Internal salary grade: 17.1
The client requests no contact from agencies or media sales.
Job Title: Business Systems Analyst
Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £53,204 per annum (Inclusive of £3000 London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Full Time, Permanent
Hours: 37.5 hours per week
We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.
This is an opportunity to join Refuge as Business Systems Analyst to contribute to major changes to the systems we rely on to deliver our services. Refuge is about to embark on a major programme of change to its business systems. This role will be crucial to the success of the programme.
In previous roles you may have been a business analyst, product owner or solutions architect, and you will bring experience of all aspects of systems implementation. As the Business Systems Analyst in this very hands-on role, where you will manage and carry out all stages of implementation projects, ensuring that new business systems are successfully implemented on time and to meet business needs.
We will be selecting, implementing and supporting new systems, including our case management, housing management and finance systems. This is an exciting time to join an organization which provides crucial services to women and children, help us build our capabilities and make a significant contribution.
If you are inspired our mission and would like to bring your skills and energy to our work, we look forward to your application.
Closing Date: 09:00am 21 April 2025
Interview Date: 28 and 30 April 2025
Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an experienced Database professional to join us as our new Database Marketing Officer. You will work collaboratively across the whole fundraising team, implementing strategies for targeted marketing campaigns. The role will be responsible for the extraction of data from the Hospice CRM system as well as providing insight & evaluation of marketing campaigns.
This will be a crucial role in the team, working collaboratively and delivering work that helps drive forward our fundraising activity and ensuring that we are making data led decisions in everything we do. This will involve the implementation of KPI’s, analysis of previous activity as well as discovering opportunities to expand our audience from our CRM system.
The role will require someone who is able to work with multiple stakeholders. Building effective relationships across all areas of the Hospice and communicating complex information in a clear and concise manner.
Please note that a DBS (Disclosure & Barring Service) basic criminal record check will be screening for the successful candidate.
The client requests no contact from agencies or media sales.
TPP is supporting a well-respected charity in their search for a Temporary Volunteer Support Officer to join the Community Networks team. This role is office-based in London with remote flexibility and requires an immediate start, running until July 2025.
Key Responsibilities:
- Provide high-quality support to volunteers across community networks
- Handle volunteer enquiries, ensuring timely resolutions and accurate record-keeping
- Manage disclosure checks and compliance processes for volunteers
- Support event coordination, including venue bookings and webinar setup
- Assist with mail-outs and data entry to support the team’s operations
- Strong organisational skills and attention to detail
- Experience in administration, volunteer support, or community engagement
- Proficiency in Microsoft Office and data management systems
- A proactive approach with excellent communication skills
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Do you want to be part of a charity that has a 135-year history of combating the challenges arising from deprivation and social exclusion in East London?
Our mission at St. Hilda’s East is to equip our service users with the resilience to navigate modern life. We welcome everyone into our spaces and work together to deliver engaging activities, promote social contact and ultimately enrich lives.
Located in Tower Hamlets, we welcome people of all ages to our large, friendly community centre in Shoreditch where we offer a wide range of activities promoting wellbeing and social connections. Our services include sensory play for Under-5’s, youth programmes, wellbeing activities for those experiencing mental health issues, bilingual advice, and activities to reduce social isolation and enhance physical and mental wellbeing for older people. We also run a day centre in Shadwell, where we care for elders from the Bangladeshi and other communities.
This is an exciting time to join St Hilda’s East as we celebrate our 135th anniversary. As a community centre with deep roots in the area, we play a vital role in supporting local people.
As Receptionist, you will be the first point of contact for service users, visitors, and staff, providing a warm, friendly and professional welcome. Your role will be key in ensuring the smooth running of the centre, handling enquiries, managing bookings, and offering general administrative support to the team.
This job is for you, if you:
· Have excellent communication skills (including proficiency in spoken Bengali/Sylheti) and enjoy engaging with people from diverse backgrounds.
· Are organised and proactive, able to juggle tasks such as answering calls, responding to emails and maintaining records.
· Take pride in providing exceptional customer service, ensuring every visitor to St Hilda’s feels valued and supported.
· Can handle occasional challenging interactions with diplomacy, patience, and professionalism.
If you’re looking for a meaningful role at the heart of a community-focused organisation, we’d love to hear from you!
Benefits include 25 days annual leave and access to an Employee Assistance Programme.
Our Recruitment Policy: St Hilda's is committed to racial justice and wider inclusion and diversity. We are working towards a goal where our team fully reflects the diversity and difference in lived experiences of our local community.
Please apply by submitting your CV and a cover letter. The cover letter should be no more than 2 pages long and should explain point by point how you meet each of the Essential Criteria on the Person Specification. Don’t forget to provide examples to evidence your experience and abilities.
The closing date for applications is 23.59 on Sunday 13th April 2025.
Interviews will take place during week commencing 21st April 2025.
St Hilda’s East delivers a wide range of engaging activities for local communities in Tower Hamlets to promote wellbeing and social connection.



The client requests no contact from agencies or media sales.
Compliance and Information Governance Officer
Based: Birmingham, B15 1LZ
Salary: £32,515 per annum
Hours: 35 per week
Contract: Permanent
Are you passionate about compliance, governance, and data protection? Do you thrive in a role that requires attention to detail, strong organisational skills, and the ability to work across multiple areas of governance and information security?
As a Compliance & Information Governance Officer, you'll play a key role in ensuring Midland Heart and its legal entities comply with all relevant laws, regulations, and governance frameworks. You'll also support our Data Protection Manager in implementing and monitoring robust Information Governance and Data Protection systems across the business.
Responsibilities include but are not limited to:
- Assisting with the organisation of Annual General Meetings, including distributing papers, travel arrangements and expenses payments.
- Supporting the preparation of reports and papers, including Audit & Risk, Information Security Forum and Data Protection.
- Provide advice and guidance on Data Protection related matters to internal stakeholders.
- Support the response process to rights requests, third party requests for personal information, personal data breaches and other related enquiries from the business.
What We're Looking For:
- Knowledge of Data Protection and/or Corporate Governance practices, evidenced in CV and covering letter through either: A) previous experience of delivering Data Protection and/or Corporate Governance activities, or B) a strong desire to pursue a career in Data Protection / Corporate Governance.
- Previous experience in a consumer relations role (e.g. account management or complaints management).
- Experience of delivering a range of administrative tasks.
- Experience of producing business reports.
Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.
Closing Date:14 April 2025
Interested?
Applying is easy - simply click the apply button. You will be directed to our candidate portal. There you can upload a CV and Cover Letter which highlight your suitability against the above criteria.
We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
No agencies please
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Rising Sun Domestic Violence and Abuse Service (Rising Sun) is an independent charity in Kent working to prevent domestic abuse and improve the lives of survivors and their children suffering from its effects. We have an ambitious vision for a world in which women and children live free from actual or threatened domestic abuse and all forms of violence.
Our team provide a range of services to adults and children who’ve experienced domestic abuse. We understand the impact of domestic abuse on survivors and so we listen to individual needs and respond in a trauma informed way. We provide one-to-one support and also deliver therapeutically informed group programmes to help survivors to recognise healthy/unhealthy behaviours in relationships and to understand the impact of domestic abuse. Bringing survivors together validates experiences and enables them to draw strength from one another.
As a Rising Sun Administrator you will be a key member of our frontline team working alongside specialist domestic abuse workers and providing essential support as a valued member of the team.
You will be involved in a range of tasks that contribute to the smooth running of our services, including processing incoming referrals and answering our main office phoneline, dealing with referral queries as well as supporting survivors to access support. You will also be involved in coordinating our group programmes for survivors, and our One Stop Shop drop ins.
As the first point of contact for both professionals and survivors you will be instrumental in ensuring they feel heard and supported, through your empathetic and understanding response.
In addition to day to day administrative tasks you will have the opportunity to attend training and learn about our domestic abuse services and the Rising Sun Framework which underpins everything we do. There are also regular team meetings and activities to promote wellbeing which are a great way to get to know your amazing colleagues.
We are looking for an organised, flexible and proactive individual who enjoys learning and is confident at following processes and using MS Word and Excel.
As part of our passionate and committed team of approximately 50 staff, our aspiration is that you will thrive and develop in this varied role. Working alongside our other Administrator and frontline team, you will be contributing to the invaluable work of the Rising Sun and making a lasting difference to the lives of those who are impacted by domestic abuse.
MAIN DUTIES AND RESPONSIBILITIES
- Admin Tasks
- Process incoming referrals to our services
- Liaise with referrers and team members as required and respond to queries efficiently
- Coordinate participants and materials for survivor group programmes and team training sessions
- Coordinate the rota for One Stop Shop drop-ins
- Respond to enquiries received via our phone or admin email account
- Work as part of a team to ensure the phone line is answered at times advertised on our website and coordinate call-backs to survivors from DA workers if needed
- Provide one-off/short term support to survivors calling the phone line, such as listening, information about available services, basic safety planning, completing a referral form
- Input information to spreadsheets and our case management system
- Develop our administrative processes to improve effectiveness
- Work with and provide support to the wider team as required
General
- Uphold the core values of the Rising Sun and work towards our vision.
- Work professionally and to a high standard
- Demonstrate a personal commitment to continued professional development
- Protect the safety and security of the Rising Sun service users, team, volunteers and buildings, and the confidentiality of records and other information
- Uphold the rights of women, children and young people who have experienced domestic abuse
- Ensure the effective implementation of all Rising Sun’s policies and procedures, including Safeguarding Children, Safeguarding Adults and Data Protection.
- Work across teams and undertake such other duties, appropriate to the grade and nature of the work, as may reasonably be expected.
This job description sets out the duties of the post at the time when it was drawn up and will be reviewed from time to time. Duties may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post.
PERSON SPECIFICATION
The successful candidate will demonstrate the following experience, knowledge, skills and personal qualities. (D = Desirable)
Experience
- Experience in an administrative role
- Experience working across different teams (D)
- Experience coordinating events/activities (D)
- Experience of working for a charity or not for profit organisation (D)
- Experience of supporting or providing advice to survivors of domestic abuse (D)
Knowledge and Skills
- Excellent planning and organisation skills with the ability to prioritise
- Confident using MS Office including Word, Excel and PowerPoint
- Excellent communication skills, both written and verbal
- Effective team working skills
- Good understanding of the dynamics of domestic abuse and its impact on survivors (D)
- Confident using On Track, our case management system (D)
Personal Qualities
- Passionate about the aim and values of the Rising Sun
- Self-motivated and pro-active
- Solution focused and creative in approaching new challenges
- Committed to equal opportunities, safeguarding and maintaining confidentiality
- Able to attend occasional evening and weekend events with notice to further the aims of the organisation (time off in lieu will be given)
How to Apply
To apply for the role please download the job pack from our website, complete the application form, and return to us by Monday 14th April.
We will be screening applications and inviting suitable candidates to interview on a rolling basis so we advise applying early to avoid disappointment.
Our vision is a world in which all women and children live free from actual or threatened domestic abuse and all forms of violence.
The client requests no contact from agencies or media sales.
Are you an experienced Angular developer who would like to join with other Christians in Tearfund's work with local churches around the world tackling poverty?
This role within a team of 13 developers will allow you to use your strong technical experience to serve people living in poverty in more than 50 countries around the world through providing effective applications for the design, monitoring & evaluation of our front-line projects and for our finance staff.
This is a key time for the team as we start the migration of our project design, monitoring & evaluation application to Angular. In this post you will work alongside our other Angular developers, sharing their expertise and building an application which will enable our staff and local church partners around the world to demonstrate the amazing impact of our work in the communities we work with.
The team is also crucial to our finance staff, being responsible for the development and support of an Angular application which is critical for finance data entry across the countries we work in. We are keen to leverage AI to increase productivity in this area so experience in working with AI technologies, or an interest in learning, would be an advantage.
Although not essential, experience of Power BI would also be useful as we extend our reporting suite, using our SQL Server data warehouse to demonstrate the impact of our work and provide vital financial information to staff across Tearfund. Thanks to our MS Azure integrations, our data warehouse contains combines data from multiple applications and our developers are key in bringing that data to life in ways that can help users across the organisations make data-led business decisions.
Poverty is not God's plan. You are. We believe that we all play a part in ending extreme poverty and using our God-given skills to make a difference.
Do your skills, experience and passion match the above? Then we'd love to hear from you!
All applicants must be committed to Tearfund's Christian beliefs.
Hybrid Working: This role is eligible for hybrid working, mostly home based with 2 days/month in Tearfund's office in Teddington, SW London (or more if desired).
We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.
The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our partner is seeking a Project Finance Officer to join a close knit finance team, within an impactful international charity. The role in addition to having a focus on financial processing & accounting, has a significant focus on business partnering and providing support to country offices.
Responsibilities
- Supporting country office staff with their finance data inputting, ensuring that these are accurate and complete; monitoring their cashflow, managing funding requests and processing intercompany invoices, reviewing and analysing bank and balance sheet reconciliations, and supporting with processing payroll.
- Maintaing budget holder reports.
- Support the team with the internal audit and annual year-end audit processes.
- Support with HR & other administrative tasks as required.
Requirements
- Astute individual, with a degree in or studying towards an accounting qualification such as ACA, CIMA or ACCA, and interested in a career in international charity finance.
- Strong technical background and understanding of double entry bookkeeping and data entry, strong attention to detail.
- Experience in developing systems, working with complex consolidation systems, and on grants financial management is desirable.
- Good numeracy & IT skills.
- Good relationship building and communication skills, able to work effectively with overseas staff with sensitivity, and support them with any queries/issues they have.
- Able to work effectively, prioritising a varied workload.
- Working knowledge or fluency in French is strongly desirable.
This role is permanent, and is only open to candidates with the RTW in the UK. This role requires the individual to be in the office once a week. In addition to the salary on offer, the organisation will offer some support for those candidates studing towards an accounting qualification.
We are seeking a highly motivated individual who shares our values to join Weston Park Cancer Charity’s busy charity team.
Our Fundraising Support Assistant will play a vital part of our Fundraising team and help us to deliver our vision: a better life for those living with, and beyond, cancer in our region.
If you are interested in progressing your fundraising career within an organisation which makes a real difference to the lives of thousands of people, we’d love to hear from you.
Main purpose of post
• ‘First’ point of contact for general fundraising enquiries (face to face, telephone, via post, email, & website) providing excellent supporter and customer care
• Donor communications & stewardship- delivering high quality donor care for our fundraisers
• Provide support for fundraising initiatives, campaigns & events during the year (with a requirement to work occasional evenings and weekends to fulfil this function)
• Fundraising Materials preparation and distribution
• Responsible for the stock control for all our materials including trading, events and supporter’s items
• Ensure that all activities and contacts are managed through Weston Park Cancer Charity systems and procedures and that data is kept up to date
• Attend and contribute to team meetings and 'away days' and be an active, invested member of our team
• Drive the charity car when required for charity business (driving licence essential).
About you:
· You will be a forward thinking, team player with a ‘can do’ attitude & part of a fast-paced fundraising team
· You will have excellent communication skills (both written and oral) as you will be welcoming donors, volunteers, and patients on a daily basis
· Able to manage your own workload and priorities to agreed deadlines
PLEASE READ THE ATTACHED JOB SPEC AND ENSURE YOU MEET THE ESSENTIAL PERSON SPEC CRITERIA BEFORE APPLYING.
The client requests no contact from agencies or media sales.
We are thrilled to be supporting this mental health charity to find their new Membership and Services Administrator.
Salary: £27,348 (+£4,677 London Weighting)
Predominantly Home-based with a need to work from the London office on an ad-hoc basis.
Permanent / Full Time (Mon-Fri)
Start: May/June 2025
Interview: 1st week of May 2025
About the Company:
The largest network of independent advice agencies, they empower a diverse range of organisations to deliver free, high-quality, and accessible advice to the people who need it most.
They champion social justice, work collaboratively, and aren't afraid to challenge systems that don't work. From training and consultancy to systems change and policy influence, AdviceUK work is dynamic, people-centred, and rooted in real-world impact.
Joining this charity means being part of a values-driven, forward-thinking team making a real difference across the UK. If you're passionate about equity, community, and empowering others, you'll feel right at home.
As Membership and Services Administrator, you will be responsible for the following duties:
- Processing Membership applications via SharePoint.
- Mailbox management.
- Generating reports via Salesforce (CRM) and accurate data entry.
- Handling customer enquiries from a range of stakeholders.
- Responding to "contact us" forms and leads.
- Setting up member-forums and events, logging attendees, updating agenda and co-hosting.
- Supporting Membership officer and Manager with membership renewals.
We are looking for an experienced Administrator with the following attributes and experience:
- Membership Administration (desirable)
- Experience using Salesforce CRM (desirable)
- Detail orientated and highly organised
- Self-motivated with ability to work with autonomy
- Happy to work mostly from home
- Well-honed customer service and/or membership-care experience.
Please get in touch asap if you are excited to join this fantastic organisation.
Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
Job description
The main purpose of this role is to provide energy advice to householders by telephone and email and to provide information to help householders/clients to access appropriate support. This role also requires you to maintain accurate and detailed records of all interactions with clients.
Pay and conditions
• The role is full-time (37.5 hours per week). However, we will consider applications from a minimum of 22.5hrs per week.
• The salary for the role will be £25,750 rising to £26,739 after 6 months
• You will be entitled to 25 days paid holiday (plus statutory holidays).
CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.
We will pay fees and expenses on relevant training courses.
Specific responsibilities
An applicant appointed to the role will be expected to:
• To work on the advice line and/or other telephone advice projects making and receiving calls from people who may need help with energy related issues.
• To record client details and use own knowledge to assess help and support needed.
• To refer clients onto other support organisations in their area as appropriate.
• To identify energy improvements that can be made to clients’ properties and refer to installers who can fit them.
• To help vulnerable clients make applications for grants and switch energy tariffs where appropriate.
• To listen attentively to callers (some of whom may be in distress) and respond to their needs in an empathetic way.
• To be familiar with and adhere to advice line protocol, processes and procedures.
To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
Essential attributes for this role include:
• Minimum Maths/English GCSE or equivalent.
• Experience of giving advice, customer service or helping others in some capacity.
• Ability to respond to clients in a respectful and engaging manner.
• Ability to communicate effectively with people verbally and in writing.
• Ability to work in a team and able to identify areas where their skills complement others.
• Ability to maintain admin systems independently and accurately.
• Skilled in use of MS office applications including Word, Excel and Outlook.
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
How to apply
To apply, please download and complete the application form available from our CSE website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification. CV’s will not be accepted, please complete the application form and send to our Centre for Sustainability jobs inbox.
The closing date for applications is 5pm on Wednesday 23 April 2025.
Interviews are expected to take place Wednesday 30 April and Thursday 1 May, though this is subject to change.
If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.
The client requests no contact from agencies or media sales.
£27,500 per annum (pro rata)
Fixed term – 6 months
20 hours per week
Part home/part office (London) based
UNICEF ensures more of the world’s children are vaccinated, educated, and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Supporter Engagement Assistant. You will be joining a dedicated team of 11 who provide the highest level of customer service and directly engage with members of the public by responding to enquiries and engaging in conversations.
As the first point of call for both our supporters and members of the public, you will be handling telephone calls, emails, live chat, text, social and even the odd letter.
This role requires you to ‘think with your head’ and ‘act with your heart’ to ensure that the very best experiences are had by those that contact and engage with us. At times these can be difficult conversations with distressing content relating to children, but you will have access to comprehensive support and experienced colleagues.
You will have an aptitude and experience of using a variety of communication methods, and knowledge of databases. You will work collaboratively as part of a team; you’ll be a proactive problem solver with the ability see cases through to a successful resolution.
Our Supporter Care service is available from 9am to 5pm, Monday to Friday.
If you have any questions about this role, please contact Vicky Johnson, our Head of Supporter Care.
Act now and visit the website via the apply button to apply online.
Closing date: 9am, Monday 14 April 2025.
Interview date: Week commencing 28 April 2025 via video conferencing (MS Teams).
In return, we offer:
· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
· outstanding training and learning opportunities and the support to flourish in your role
· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park
· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.
· the opportunity to work in a leading children’s organisation making a difference to children around the world
Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
The UK Committee for UNICEF (UNICEF UK), a charity funded by supporters, raising funds for UNICEF’s work for children.


