Data Delivery Manager Jobs in Bristol

Location: Home/South Wales-based with frequent travel to projects in Cardiff, Newport and Swansea

Contract:  Absence cover fixed term for 6 months, or to the return of the substantive postholder

Working effectively with volunteers is an important part of our Project Support Officer roles. You will support the Area Manager and Regional Manager with volunteer recruitment, volunteer administration and volunteer retention, and giving our volunteers a fantastic experience. You will also be involved in guest outreach, and giving extra support to our Wales projects as and when required, to aid development and growth within the region.

Each of our Projects is run by volunteer Project Leaders and supported by Regional Managers through recruitment and training of volunteers. You will support the Regional Managers so that they can manage more projects. This support could range from developing relationships with our food suppliers, researching local organisations to support with guest outreach, and recruiting new volunteer Project Leaders for the Area.

You will have excellent verbal and written communication skills, and be able to talk confidently to external people about our Projects.​You will also be a good organizer, with the ability to manage multiple tasks within multiple Projects. You will have a passion for food and cooking, and be committed to our objectives and ethics.

This role will require some attendance at our Community Meals projects, which would include some evening and weekend work. A full driving license and access to a vehicle for work purposes is essential for this exciting role. You’ll need to live within easy reach of our Wales projects in Cardiff, Newport and Swansea.

Benefits: We offer 26.5 days holiday plus bank holidays (pro-rata for part-time), and additional holiday for length of service. Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.

How to apply:  Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.

Deadline for your application:  11.59pm on Wednesday 7th August.

Interview process: Shortlisted candidates will need to complete a 30 minute task prior to being invited to interview.

Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.

Safeguarding: Safeguarding is Everyone’s business – FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Enhanced DBS check.

Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.

This role has the following aims:

· To respond to the increasing mental health difficulties that young people are experiencing;

· To improve the overall mental health and wellbeing of young people, and the wider school community;

· To increase knowledge of mental health and wellbeing and improve mental and emotional resilience, for young people and their communities;

· To increase the number of young people managing their mental health without being referred to specialist higher tier services.

This will be achieved through the school-based delivery of focused and school-wide interventions to young people, with the possibility of intervention delivery for the wider school community (including staff, parents and carers) depending on the needs identified by individual schools. Intervention delivery for the wider school community may take place outside schools.

Interviews will be held face to face on 19th and 20th August 2024

Prison Facilitator - HMP Isle of Wight

Location: Newport

Salary: £27,584

Hours: Full time (35 hours per week)

Department: Prison delivery

Job Type: Full time

Contract Type: Permanent

Do you want to join an organisation committed to addressing illiteracy amongst people in prison?

Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led literacy and numeracy programmes across a number of prisons. We now have the opportunity to provide a service at HMP Isle of Wight. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our literacy and numeracy programme at HMP Isle of Wight, maximising opportunities for people in prison to learn to read.

Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.

This role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

‍Interviews are planned for the 25 July 2024.

Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.

REF-215208

New Vacancy for Operations Director at a well-respected charity in Newport

Do you want to make a difference with your leadership skills? Have you considered a leadership role within a well-respected charity that is making a difference in Wales?

The Gap Wales works to fill the gap between key needs in our community and current public services. The majority of our work is with asylum seekers and refugees. We work with them to help improve their well-being, advocate to meet essential needs and work in partnership with other local services.

After years of helping this community integrate with our wider community, The Gap Wales was registered as a CIO in 2019. Since then it has developed an enviable reputation, including glowing praise in both the UK Parliament and Senedd Cymru. We work in partnership with Newport City Council, Pobl Homes and many other specialist charities.

Last year we completed a Strategic Review of our charity to help us grow well. Demand for our services continues to grow as does the giving from many individuals and bodies who support the positive difference that we are making.

Now we need the right leadership in place. Working with both our highly skilled passionate staff and the Board of Trustees, this new Operations Director role will help lead The Gap Wales into the next phase. Come and join us on this exciting journey.

Although on-site people management is an important part of this role, there is also the opportunity to work remotely every Friday.

There are more details in the attached job description that I've attached. If you believe you could be the right person for the job, please send a cover letter explaining why & your CV.  We are excited to hear from you...

** Deadline for applications = 31st July 2024 **

WILD Young Parents Project is a small charity on a big mission; to create a fair start for the babies of young parents
 

Young parent families have a tough start, experiencing health, social and economic inequalities.  This is not fair, and we want to change it.  

Set up by young parents over 30 years ago, we are now the biggest voice for young parent families in the UK.  

Can you help us to fund our vision, to tell the real stories of young parent families, and change hearts, minds and policy so that the babies of young children have a better future?  

Location: Remote, with the expectation of some in person collaborative work in Cornwall 
 

Hours: 30 per week
Salary: £32,341 FTE per year
Benefits:

272.5 hours annual leave (inc bank holidays)
Additional leave for additional life events
Long service leave entitlement after 2 years service

Family friendly working 

Bespoke wellbeing packages

Enhance sick leave

Teams based organisational structure

Closing date: 1st August 2024

Interviews will be held in Redruth, Cornwall 12th and 16th August 2024

How to apply:  Click the Quick Apply button below. You’ll be asked to submit a CV and answer a few short screening questions about your relevant skills and motivation.

Maternity Cover Opportunity: Level 1 Youth Worker

Are you enthusiastic and passionate about making a difference in the lives of young people? Do you believe in empowering youth to shape their own services? If so, we have the perfect opportunity for you!

Benefits – Company Pension, free parking, reduced access to the Gym, C2W

We are seeking an experienced Level 1 Youth Worker to join our team. This role is ideal for someone with hands-on experience working with young people, primarily aged 11-19, up to 25 with disabilities, and from diverse backgrounds.

Key Responsibilities:

· Lead and deliver activities and events to support and engage young people.

· Understand and address the needs and challenges faced by youth.

· Positively engage with young people to improve behaviour, skills, and confidence.

· Plan and deliver sessions to a diverse group of young people.

· Ensure adherence to safeguarding practices and procedures.

Why Join Us?

· Make a real impact on the lives of young people.

· Work in a dynamic and supportive environment.

· Opportunity for further career development.

A Little Bit About Us!

Youth Moves is a youth work charity deeply committed to the transformative power of youth work relationships. We collaborate with young people, families, schools, and communities across South Bristol, focusing on those who need our help the most, particularly in the UK's most deprived areas. We empower young people to take responsibility for their actions, make positive choices, and achieve self-sufficiency.

We offer a range of services, including:

· Youth Club Provision

· One-to-One Mentoring

· Youth Participation Programmes

· Targeted Outreach and Group Work

· Positive Activities

· Social Action and Volunteering Opportunities

Our mission is to support young people in making a successful transition to adulthood by providing high-quality programs that foster long-term, positive changes in their lives.

We are dedicated to equality of opportunity for all staff. Applications are encouraged from individuals of all backgrounds.

Successful candidates will undergo an enhanced DBS check, satisfactory references, an online search, and proof of eligibility to work in the UK.

If you are committed to youth work and want to be part of a team that values the voice of young people, apply now and be a part of something meaningful.

Apply Now and Join Us in Making a Difference!

A full time (35 hours a week) role although would consider 4 days. Flexible home working but must be able to travel to Birmingham and Bath for occassional meetings and occasional UK wide travel. Excellent benefits including 30 days annual leave, flexible working, wellbeing support and 8% contributory pension.

Purpose of the role

As a member of the Business Support Team, the post holder will work closely with our leads and their teams to understand and support organisational and programme requirements across our diverse and exciting areas of interest.

The post holder will work closely with others to plan, anticipate and deliver high-quality support across a range of NDTi projects and work areas. They will pro-actively contribute to organisational life and maintain NDTi’s reputation for excellence with our clients and stakeholder.

Key Activities

• Liaise and work with leads with confidence, replying to external and internal queries where possible and escalating others as needed. Keep in regular contract with team members ensuring that they, alongside external stakeholders, understand the support the post holder can provide.
• Gather the necessary information to complete key contractual paperwork throughout the project lifecycle, including contract set up and the prompt receipt and processing of client contracts. Work with the Finance Manager and relevant lead to ensure that invoicing schedules and billing particulars are up to date, that client specific activity reporting is completed accurately, and NDTi’s schedule for delivery is maintained.
• Maintain a schedule of project outputs and work to ensure reports, events and other deliverables are planned and delivered on time, liaising with colleagues across other work areas where needed.
• Plan, organise and effectively project manage regular events of both online and residential including at scale.
• Use existing and emerging technologies and established practices to set up and plan events, ensuring prompt co-ordination and confirmation of arrangements with venues, participants and presenters.
• Lead the process for delegate and stakeholder sign up, liaising with leads to ensure good representation and attendance levels are achieved. Work with the lead to ensure any specific requirements, for example, allocation of places and accessibility needs are managed and met.
• With the project coordinator, work to deliver the event on time and within budget. Keep leads updated, alerting them to potential overspend or other issues, such as take up/attendance levels that could impact the success of the event, as they arise.
• Actively update website and other source information about our team, our work, our events and our resources, ensuing they are up-to-date, and are in keeping with in house and project specific branding guidelines.
• Assist the Marketing and Communications Manager and wider team to connect with partners, stakeholders and groups with an interest in NDTi’s work via online platforms.
• Organise and lead on the booking process and internal organisation of CLS Network workshops and other Network-wide meetings.
• To manage all CLS invoicing ensuring data from contracts is transferred to an invoice and ensuring invoices are logged within the database.
• Collect data in relation to attendance across the CLS sites at Network wide events and workshops and provide regular reports to Network members and CLS team members as required.
• Attend large gatherings in person, lead the setting up and liaison with the venue and provide the welcome and any support to participants to ensure they get the most out of the experience.

Our values

Our values bind us together in the pursuit of change that leads to better lives. Our values are worn on our sleeves, fiercely held, and demonstrated through our behaviours and the way in which everyone at NDTi individually and collectively operate.

As Business Project Support Officer you will ensure that all activity is delivered in line with NDTi’s vision and purpose and that all actions reflect the values, spirit and intent of NDTi’s mission.

· We drive inclusion enabling voice and opportunity for equal lives

· We are reliable keeping our word and acting with integrity and authenticity

· We are open and honest about what needs to change and how

· We act with humanity in our work and relationships with the people we work with and for

· We are curious pioneers always looking to creatively learn and improve

· We create impact contributing towards better lives in our communities

Person specification

Please only apply if you can demonstrate you meet the essential criteria

• Minimum of 2 years’ office experience working in a similar, or higher level, administrative or business role (e)
• You will demonstrate, understand and apply our workplace values of driving inclusion, being reliable, open and honest, acting with humanity, and being curious These are embedded in all roles and applicants must evidence their attitudes/behaviors as part of the application process (e)
• You will challenge behaviours and attitude that serve against NDT’s values and inclusive culture (e)
• You may have personal experience of health or social services or being a family carer for someone with experience of using them (d)
• Intermediate to advanced knowledge of standard Microsoft Office applications particularly Excel (e)

• Confident with figures, calculations and able to interpret financial data from contracts and process invoices. (e)
• Commitment to embracing and learning new technologies that get the job done to a high standard and enhance internal and external communication (e)
• Ability to collate and analyse data and present information in accessible formats (e)
• Working knowledge of online platforms such as Office 365 (Teams, Forms, Planner) (e)
• Confidence in working with different creative software -preferably Canva (e)
• Experience of using websites, web site updating and social media in a business setting (e)
• Ability to communicate confidently with senior commissioners and customers including front facing at events. (e)

• Able to frequently work on your own (remotely) being self-motivated and self-sufficient, whilst knowing when to seek help and support (e)
• Takes responsibility for own learning - constantly broadening knowledge and developing new skills (e)
• Able to get things done in a practical, most efficient way - working to agreed timescales and budgets, following best practice (e)
• Commitment to excellent service – actively seeking ways to improve the customer experience (e)

A full role description can be found on NDTi web site.

Myalgic Encephalomyelitis (M.E.) is a long-term (chronic), fluctuating, neurological disease that causes symptoms affecting many body systems, more commonly the nervous and immune systems. M.E. affects an estimated 250,000 people in the UK, and around 17 million people worldwide.

Action for M.E. is the only charity in the UK providing direct support to children and adults with M.E. We provide vital support services, campaign for change and invest in ground-breaking research to help put an end to the ignorance, injustice and neglect experienced by people with M.E. 

We are looking for an empathic and resilient individual to join a friendly and well-established team of part-time, remote-based Information and Support Officers, on a 12-month contract. The purpose of this role is to provide a holistic, client-centred, effective and efficient Information and Support Service to people affected by M.E. We do this primarily via outgoing calls made in response to triaged voicemail messages, and also via email.

You can choose to be home-based anywhere in the UK, work from our Bristol office, or a hybrid of the two.

Our Information and Support Service team has a deep understanding of the issues affecting people with M.E. and their family and carers. Some of our clients come to us in considerable distress so this work isn’t always easy, but it can be incredibly rewarding and is valued by our clients and the wider organisation.

You will need experience of working in a service providing information, advice, support or advocacy by telephone and email (or proven transferable skills). You will be experienced and confident at working with people in distress, and identifying and escalating safeguarding concerns, with the courage and emotional resilience to set and maintain realistic boundaries.

You can expect a warm welcome, daily huddles with your line-manager and peers, and a strong team culture of collaboration, self-care and peer support. Our Employee Assistance Programme, available to all staff and their immediate families, includes one-to-one counselling and a range of online support and toolkits.

Duties for the role include (this list is not exhaustive, please refer to the Information and Support Officer Recruitment Pack, which you can find below):

• Offering emotional support via active, empathic listening, including to people in significant distress.
• Setting and maintaining boundaries; managing clients’ expectations and ensuring commitments to them are met.
• Helping clients unpick a situation which seems overwhelming and break down complex situations into discrete issues which can then be progressed.
• Working with the client to understand their needs and wishes, empowering them to make informed choices and to take action to achieve their self-identified goals.
• Providing information and support on a wide range of issues, including on sensitive and confidential matters, in a way that is tailored and appropriate to the individual.
• Identifying safeguarding concerns as they arise from contact with clients and escalating these to a manager, in line with our organisational Safeguarding Policies.
• Making safeguarding referrals where directed to by the Information and Support Supervisor or other manager.
• Gathering outcomes and satisfaction data from clients to enable service evaluation and improvement.

All the following person specification criteria are essential unless otherwise stated.

1. Educated to A level standard or equivalent experience in a similar role is preferred, however no one specific qualification is required. 
2. Experience working on a helpline as part of an information, support, navigator or advocacy service, supporting clients to identify options and services available to them. 
3. An understanding of the challenges facing people with a long-term health conditions, physical impairments or disabilities, such as M.E. 
4. Demonstrable experience of working in a person-centred, needs-led way. 
5. Experience identifying and escalating safeguarding concerns, working strictly within organisational policies and procedures. 
6. Experience of working with people in distress, including people who disclose suicidal thoughts. 
7. Ability to communicate complex concepts clearly, systematically and with nuance, both verbally and in writing. 
8. Ability to demonstrate empathy while setting boundaries; emotionally resilient and resourceful, with ability to adapt in the face of challenging circumstances to maintain your wellbeing. 
9. Strong team player and also able to work on own initiative; ability to work remotely while building strong relationships with your manager and peers. 
10. Ability to analyse complex situations, identify options available to clients and signpost appropriately. 
11. MS Office skills including Outlook, Teams, Word and Excel, and proficiency with web-related programmes and software. 

Please note that an enhanced DBS check will be sought for the successful candidate.

Location: North
Salary: £116 per day
Hours: Various
Department: Prison delivery
Job Type: Part time
Contract Type: Bank

Do you want to join an organisation committed to addressing illiteracy amongst people in prison?

Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led literacy and numeracy programmes across a number of prisons. To ensure the continuation of our programmes during times of staff absence, we are now seeking to recruit a Prison Facilitator on a bank working basis to work across the North region. Working closely with prisons and their staff, people in prison, Shannon Trust volunteers and mentors, this post will support with the delivery and development of our literacy and numeracy programme in the North region, maximising opportunities for people in prison to learn to read.

Ideally you will have some experience of prison settings underpinned by the ability to build relationships quickly and personal qualities that include resilience, determination and a problem-solving approach. You will also have a willingness to travel, sometimes at short notice, to provide short or long term cover within the region including some overnight stays.

This role will be prison-based. This is a bank role and so the number of days to be worked will vary and are not guaranteed.

Employee benefits include paid expenses and travel, a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

Interviews are planned for 8 August 2024 (online).

Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.

REF-215 337

Are you looking for a pivotal role which will shape the future of a national charity working on a key social justice challenge? Are you excited to tackle a key post targeted at raising awareness of the charity’s work and bringing critical supporters and stakeholders on board? Are you an experienced communications professional who wants to use your talents to improve the lives of people across the UK?  If so, then we’d love to hear from you.

As we embark on our new five-year strategy, The Hygiene Bank would like to hear from talented communicators who would like to use their skills to further the mission of this exciting anti-poverty charity.

About The Hygiene Bank

Hygiene poverty is not being able to afford many of the everyday hygiene and personal grooming products most of us take for granted. The reality of low income is that it restricts people’s options, leaving us caught between being able to heat our homes, pay the rent, eat, or be clean.  It is washing hair, bodies, faces and clothes in the same cheap washing-up liquid used for the dishes. It is not being able to replace a toothbrush when needed or sharing a toothbrush because one each just isn't an option. It is having to choose between shaving foam and razors or the transport fare to a job interview.

Hygiene Poverty is the hidden crisis facing the UK. Earlier this year, The Hygiene Bank published a research report into the incidence and impact of hygiene poverty. It found that over 4.2m adults in the UK are affected by hygiene poverty, that is an additional 1.1m people into hygiene poverty since 2022 - the equivalent of the population of Birmingham. 

With hygiene poverty on the rise, it is also undermining the nation’s health: 50% of those affected by hygiene poverty say that it is causing them anxiety or depression. 92% of people affected report that it limits their social interactions with friends and family. 54% of those affected have not gone to the dentist in the last 12 months. But most importantly, it’s putting people in impossible situations. A staggering 69% of adults experiencing hygiene poverty are having to make the difficult decision between paying for essential needs like food and bills or purchasing basic toiletries. 65% of parents affected by hygiene poverty have had to choose between buying hygiene products for themselves or their children.

At The Hygiene Bank, we believe that everyone deserves to feel clean. That is why our network of projects exists – to give people access to the basics they need.

About the role

This role will be part of a multi-disciplinary Communications Team working together to raise awareness of the work of The Hygiene Bank. The successful candidate will develop and deliver effective marketing and communications content, with a special focus on digital channels, to promote The Hygiene Bank’s work, partnerships, and year-round fundraising activity – including National Hygiene Week and brand collaborations – and demonstrate the positive impact donations have had on communities across the UK. The postholder will work together with the Senior Volunteer Experience, Communications and Fundraising Manager and the Head of Fundraising, Communications and External Engagement to implement the Communications Strategy using a range of marketing and communications activities to actively engage a variety of audiences to raise awareness of hygiene poverty in the UK.

Responsibilities include: creating content for social media, our monthly newsletter and our website; creating engaging and compelling promotional materials; using high-quality storytelling to produce blogs, liaising with our volunteers to identify good stories and producing case studies and news articles for the website and supporting the wider team as required.

Job Description

Responsibilities

· Create compelling and engaging content for The Hygiene Bank’s social media channels, website and newsletters for our different audiences.

· Coordinate and monitor The Hygiene Bank’s social media presence ensuring the different audiences are informed and engaged.

· Develop creative concepts to engage and activate our ambassadors and influencers in support of the organisation.

· Develop and implement email marketing campaigns and manage the reporting, suggesting improvements and identifying growth opportunities.

· Support with the content creation and development of the website.

· Monitor and improve the website’s SEO and traffic metrics.

· Support with the creation and delivery of effective marketing and communications materials, such as reports, presentations, leaflets, etc, to engage with our online and offline audiences.

· Support with the production of case studies and success stories with a clear narrative that delivers the key messages outlined in the Communications Strategy.

· Liaise with our network of local projects and volunteers and support them with communications materials and campaigns to raise their profile.

· Maintain the Communications monthly report, making sure the data is accurate and identifying any areas for improvement.

· Support and assist the Senior Volunteer Experience, Communications and Fundraising Manager and Head of Fundraising, Communications and External Engagement with the implementation of the Communications strategy and other team activities.

· Support and assist the Communications Team with the creation of awareness-raising campaigns at national and regional levels that align with the Communications Strategy.

· Support the Communications Team in making sure of the consistent tone and branding across all communications channels.

Person Specification

With a strong alignment with The Hygiene Bank’s values, you will have:

· Outstanding written communication skills across a variety of media – from crafting social media content to case studies. 

· A creative mindset, coming up with new and innovative ways to communicate activity.

· Excellent organisational skills: being self-motivated and disciplined, with the ability to work without the need for close supervision.

· The ability to work under pressure and on multiple projects at the same time.

· The ability to represent the charity and its mission in a clear, emotive and factual way.

· Strong interpersonal skills: with the ability to forge and develop relationships with our volunteers, corporate contacts and community groups.

· An enthusiastic, can-do attitude; a self-starter and a team player, with a flair for building relationships.

This job description and person specification represents an outline of the major components of the job and is not intended to be exhaustive.

Experience

You will have a minimum of two years’ experience in the following:

· Either Marketing or Communications .

· Experience of, or willingness to learn a range of communications tools, e.g, Canva, Benchmark, Wordpress, Google Adwords, Hootsuite, etc.

· Copywriting skills, including the ability to write for a variety of audiences and purposes.

· Producing marketing and communications materials for multiple audiences across different platforms.

· Communicating effectively with a range of audiences.

Key Details

· Salary: £26,000 - £30,000 p.a depending on experience (pro rata, part-time, 4 days per week) dependent on skills and experience.

· Location: remote working/homeworking with monthly in-person team days in London.

· Holiday: 28 days (pro-rata) plus public holidays and closure between Christmas and New Year.

· Defined contribution pension scheme: 3% employer contribution, 5% employee contribution.

How to Apply

If you would like to join our team, please visit our website and apply with:

• An up-to-date CV outlining your employment history, qualifications and contact details.

• A supporting statement (no more than 2 x A4 pages) which i) demonstrates how you meet the criteria outlined in the Person Specification and ii) outlining why you are interested in working for The Hygiene Bank.

We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Overview

Are you passionate about digital communications, technology, and accessible web design?

Join our team and make a difference to the staff and volunteers of our organisation across the UK. This is a unique opportunity to apply your skills in a dynamic and supportive environment, driving innovation and accessibility in our digital environment. 

Change Grow Live is a national health and social care charity that believes in people and wants to make a difference. We help tens of thousands of people each day to change, to grow and to live life to its full potential. Our staff are critical to making this happen. 

We are pleased to introduce this new position that demonstrates our commitment to providing our colleagues with high quality platforms for communication, connection and collaboration. As our Intranet Officer, you will be pivotal in enhancing the daily online experiences of our staff and volunteers, ensuring they have the essential information they need to perform their roles effectively. 

We are in the process of renewing our SharePoint intranet, and you will join us at an exciting time where you can take ownership of the channel, ensuring it meets our high standards and continues to be developed. Another upcoming project involves implementing new employee channels, such as Viva Engage. You will play a key role in supporting this project and ongoing development.

You'll be highly organised and efficient, with a passion for improving employee's experiences at work. 

The role is remotely based, or you can choose to work from one of our services. Occasional travel to Change Grow Live sites will be required for team meetings. We welcome applicants that are located anywhere in the UK. The charity is a friendly and energising place to work – and you will have the full support of the team to make this new role a success. We are open, bold and compassionate, and we value diversity. 

Where: Remote

Hours: Full Time. 37.5h per week

Salary: £32,685 - £36,635 per annum

Responsibilities

Key Activities:

• Support the delivery of the internal communications and engagement strategy 
• Coordinate the day-to-day requirements of the organisation's SharePoint:-
  • Content – publish content that aligns with publishing standards
  • Governance – manage the approval, review, and retention process to ensure information is user-centred, clear, and up to date
  • Web design – support standards of UI/UX, accessibility and search optimisation
  • Technical support – develop and deliver SharePoint solutions by working with colleagues in the IT department and testing with users
  • Continuous improvement – use analytics, user feedback and Microsoft updates to progress the intranet roadmap
• Support the implementation and management of new employee channels such as Viva Engage and other applications in the Microsoft Viva suite
  • Community management – proactively guide community managers to maintain healthy and compliant platforms
• Measure, track, and evaluate platform engagement metrics to assess the effectiveness and make data-driven recommendations for improvements
• Advise and work collaboratively with colleagues to gather and prioritise requirements for channel enhancements, new features, and improvements
• Share best practice, upskill, and empower staff to improve how they communicate and engage
• Advocate Change Grow Live’s brand, including tone of voice, and shape clear messages that are aligned to the organisation’s values

About You:

Education Knowledge and Experience (essential):

• Qualification in a relevant subject, or the equivalent experience in a similar role.
• 3+ years' experience in a communication, marketing, digital, or technology role.
• Experience managing digital channels, e.g. intranets/websites/social media.
• Strong relationship management and interpersonal skills.

Abilities and Skills (essential):

• Excellent communicator, comfortable with presenting ideas.
• Understanding of digital accessibility with the ability to present complex information in an accessible, jargon free format.
• Highly organised, able to manage multiple tasks and work autonomously.
• Independent thinker with demonstrated good judgement, problem-solving and analytical skills.
• Creative, innovative, and passionate about helping people.

What We Offer:  

• Ongoing professional development and training opportunities
• A supportive and collaborative work environment
• The chance to be part of an organisation dedicated to improving lives
• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service for the first 5 years
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme
• Several benefits incl. discounts for shopping, cinema, holidays, etc. 
• Training, career development & progression opportunities 
• Refer a Friend Scheme.

If you are passionate about providing accurate and helpful content and making a positive impact in the lives of others, we would love to hear from you. 

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

Salary Range (pro rata if part time)

CGL points 29 to 33 (£32,685.28 - £36,635.37)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

Interview Date

19/8/2024

Closing Date

11/8/2024

If you have any questions on this opportunity that you would like to talk through please contact us

Senior Digital Marketing and Engagement Officer, a fantastic opportunity to join a National Children’s Charity, at a very exciting time. 

• Location: based anywhere in the UK.
• Remote or Hybrid Working.
• Salary based on location: £37,646 (London), £34,837 (National)

Are you an experienced digital and email marketer, who is passionate about creating campaigns and communications that inspire supporters to take action, and want to join a team at a very exciting time? With a large-scale appeal planned, there's lots of new activities across multi-channel national campaigns, which you will be involved in.

As the Senior Digital Marketing and Engagement Officer, working with the Public Engagement Manager and Marketing Team, you will develop and project managing multi-channel campaigns across email and digital channels, and can include channels such as mail, phone and SMS, focused on inspiring and engaging new and existing supporters to take action.

In addition, you will get involved in commissioning insight projects that support the delivery of compelling campaigns, contribute to a test and learn culture, and be involved in activity groups and collaborate with colleagues across the organisation to develop public facing elements of a major appeal across digital campaigns.

Key Responsibilities of the Senior Digital Marketing and Engagement Officer:

• Project management and end-to-end delivery of multi-channel national campaigns across email, digital, which can include mail, phone and SMS.
• Manage, develop, and deliver all online campaigns processes from end-to-end, managing agencies, in-house design team, supplier management and briefing of online campaigns. 
• Develop quality, powerful campaign creatives and offers that elevate voice, brand and storytelling approach, to motivate and inspire audiences to take action
• Support and manage the creation of innovative offers, personalised journeys and testing plans to maximise income and action & grow LTV
• Use audience data & insight to understand motivations and drive desired behaviours.
• Contribute towards a culture of collaboration, innovation, testing and rapid response to engage audiences that will drive impact.

To be successful as the Senior Digital Marketing and Engagement Officer, you will have prior experience, skills and knowledge gained in areas such as; 

• Previously working in a similar Digital Marketing, Direct Marketing, Individual Giving, Digital Public Engagement role within the charity sector.
• Experience and knowledge of project managing & delivering multi-channel direct response marketing, digital marketing, email platforms and techniques
• Excellent written & digital communication skills
• Proven ability to use data and insight to drive campaigns.
• Experience of creative development and managing suppliers.

Role Details: 

• Location: based anywhere in the UK.
• Remote or Hybrid Working.
• Salary based on location: £37,646 (London), £34,837 (National)

'Angela Mann Recruitment' is a specialist Charity & NFP Recruitment Agency, with extensive experience and knowledge of working within the sector. We match individuals to roles based on the required skills and experiences requested to fulfil a position, regardless of age, disability, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

Key information

Support and development officer
5 days a week, (35 hours), maternity cover position starting September 2024
Home-based
£23,634 per annum

Key skills

Administration, customer service & support, operations
Communication, administration, time management, customer service, organisation

Job description

Re-engage has just launched a new five-year strategy which has growth at its heart. We’re looking for an exceptional person to join our team, for maternity cover, as a support and development officer (SDO) and to be a vital part of this exciting phase of our development.

Reporting to the support team manager and sitting within the service delivery team you will be working closely with other SDOs and engagement officers (EOs) with a focus on matching older people and volunteers in to Re-engage services and providing ongoing support.

Joining our team will give you a role where you’ll have a real sense of purpose and we'll give you the time, space, and support to develop in the role. We’re looking for some who is:

- Committed to engaging and empowering volunteers and older people.
- Experienced in using a CRM system to capture, store, and retrieve information on all stakeholders.
- Work with our CRM system and dashboard to identify tasks and manage workload, ensuring records of older people and volunteers are kept up to date
- Solution focused and committed to using technology to find solutions and to improve performance.
- Comfortable with communicating on the phone with people of all ages.
- A skilled and confident communicator.
- Familiar with working in a fast-paced environment with experience of working to deadlines and at meeting performance related targets.

Key responsibilities:

- Matching older people and volunteers into Re-engage services.
- Supporting volunteer and older people once they are matched into Re-engage services, including dealing with any complaints that may arise.
- Collaborating with colleagues to identify applicants for volunteer roles or older people referrals.
- Making calls to older people and volunteers on a regular basis
- Responding to phone and email enquiries from our shared mailbox and phoneline that provides high quality support to older people and volunteers.
- Attending face to face meetings with colleagues occasionally
- You may be required to undertake other duties that fall within the nature of the role and responsibilities of the post.

This role will require an enhanced criminal record check.

Benefits:

- Salary – £23,634 per annum pro rata
- 5 days a week (35 hours), maternity cover position starting September 2024 (potential for flexible working, occasional evening and weekend working may be required with prior notice)
- Home-based
- Working from home allowance at the standard HMRC rate as detailed on the government website
- 26 days annual leave plus all Bank Holidays pro rata
- Enhanced family friendly and life events provisions
- Bupa cash plan, 3% pension contribution, death in service insurance
- Learning and development opportunities, Employee Assistance Programme
 

About you
Essential:

- Experienced user of Microsoft Teams, SharePoint, and Dynamics or equivalent systems.
- Enthusiastic about using technology to improve the volunteer and older person experience and to improve performance.
- Excellent interpersonal, written, and verbal communications skills.
- A desire to learn, adjust and adapt to constructive feedback.
- Organised and has a methodical approach to work and excellent time management.
- Initiative-taking, able to take responsibility for own performance and to demonstrate the ability to work with minimal supervision and under pressure to meet targets.
- Strong understanding of the importance of record-keeping and CRM systems.
- Strong understanding of the importance of brand and commitment to the brand guidelines.
- Clear understanding of confidentiality and the implications of GDPR when working with volunteers and with older people.
- Clear understanding of safeguarding systems and processes.
- A positive ambassador for Re-engage - committed to an organisation that challenges ageism, empowers volunteers, and recognises and values diversity.
- A commitment to embracing the values of Re-engage, and to our motivation to harness technology.
 

Desirable:

Interested in learning about loneliness, social isolation, and factors that impact the ageing population.
Understanding of, and empathy with, the issues affecting older people who are isolated and lonely.

About Re-engage

Re-engage is a charity that is positive about older age and committed to reducing loneliness so that people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation.

Our volunteers work together to create better communities and help to enrich the lives of our members.  Older people who may have felt very alone now feel valued as individuals, continue to form friendships, and have groups that give support. We make sure that people know they are important well into their old age.

We are proud of our values - positive, innovative, transparent, evidence-based, and accountable - and of our ethos of bringing generations together.

Our vision is a world where no one is ever too old to make friends and enjoy social interaction.

Our mission is to work within communities to end social isolation and loneliness in older people.

Re-engage is committed to growing a staff team that enjoys coming to work every day and gets satisfaction out of being part of delivering significant impact to the lives of older people. We all work remotely, and we don’t let that stop us from getting to know each other and enjoying down time together. Our wellbeing programme includes multiple interest groups: music, books, hobbies etc as well as coffee and catch ups, quizzes, mindfulness, and other group activities. Everyone is encouraged to get involved in working groups and staff networks, all of which contribute to us getting to know each other. We have strong values and promote behaviours that underpin all we do.

How we recruit

Don’t meet every single requirement? Studies have shown that women and people from ethnic minority backgrounds are less likely to apply to jobs unless they meet every single qualification. At Re-engage we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we’d encourage you to apply anyway. You may be just the right candidate for this or other roles.

Re-engage uses the Hireful platform which helps remove unconscious bias for a forward-thinking, fair, and objective alternative to traditional hiring. Instead of using your CV alone, we'll be asking you to answer questions to test essential skills needed for the role. The responses are then anonymised and reviewed in a random order by members of our team. This enables us to make data-driven assessments focused on someone's ability, rather than their background.

The Hireful platform also asks some demographic questions before you start your application. We never see these responses with your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.

The closing date is 5pm on Sunday 4th August 2024 and interviews will be held on Friday 9th August 2024.

REF-215739

We are excited to recruit a Community Organiser for our Newport Parent Power project. This role offers a meaningful, paid professional development opportunity. The Brilliant Club will work in partnership with Jesus College, University of Oxford and King’s College London to engage with parents in Newport. The parental engagement model used will be based on the successful Parent Power South London and Oldham Parent Power projects. 

• Jesus College, University of Oxford is one of the constituent colleges of the University of Oxford in England. The college combines the highest standards of academic excellence in teaching and research with a vibrant, inclusive and supportive community. Our 650 undergraduate and graduate students come from a wide range of backgrounds, countries and cultures. We aim to attract the brightest minds, and are committed to raising aspiration and improving social mobility through a programme of bursaries and outreach. The College was founded in 1571 by Queen Elizabeth 1, at the request of a Welsh lawyer and clergyman called Hugh Price, and our beautiful Dining Hall, Chapel, and Principal’s Lodgings are still used for their original purposes today. The historic Fellows’ Library houses our collection of early printed books, and our stunning quadrangles provide an oasis of green; bustling with life in the summer months. We embrace all the wonderful Oxford traditions, and also celebrate many unique to Jesus College itself, such as our annual St David’s Day celebrations to mark our Welsh origins.
• King’s College London is an internationally renowned university delivering exceptional education and world-leading research. We are dedicated to driving positive and sustainable change in society and realising our vision of making the world a better place. Through our commitment to exceptional education, impactful research and genuine service to society, we are creating positive change in our communities, both in London and on the world stage. Our Vision 2029 looks forward to our 200th anniversary in 2029 and sets out our ambitious plans in five key areas: 

                   •    Educating the next generation of change-makers;

                   •    Challenging ideas and driving change through research;

                   •    Giving back to society through meaningful service;

                   •    Working with our local communities in London;

                   •     Fostering global citizens with an international perspective.

Parent Power supports parents and carers to develop skills in community organising and advice and guidance on accessing higher education, empowering them to make change to support their children’s future and ensure that they have a fair chance in education and their future careers.    

 Working with us, the Community Organiser will:  

•   Support local pupils from underrepresented backgrounds by empowering their parent/carers to become higher education experts  
•     Receive community organising training from Citizens UK and develop transferable skills  
•     Build campaigns to combat local educational barriers with parent/carer communities.
•     Join a nationwide community of community organisers making a significant impact on university access.

Person specification 

Time and Resource Management

•    Essential – Able to plan sessions in an organised and efficient manner and adhere to agreed deadlines.
•    Essential – Excellent timekeeper, ensuring prompt arrival to meetings and 1-1s; well organised within 1-1s and sessions.
•    Essential – Capable of adapting quickly to new systems/ processes.
•    Desirable – Confident in using digital systems for delivery of online sessions, consistent record-keeping and monitoring.
•    Desirable – Experience of creating resources.

External Stakeholder Knowledge and Management

•     Essential – Ability to work in a way that promotes the safety and wellbeing of children and young people.
•     Essential – Professional approach to problem solving with a range of stakeholders involved in the project.
•     Essential – Awareness of role as a visitor within a school and parent/carer community; understanding of the other commitments held by professionals within a school and by parent/carers.
•     Essential – Understanding of, and commitment to furthering, The Brilliant Club mission.
•     Desirable – Prior experience of community focused work.
•     Desirable – Ability to understand and relate to the barriers faced in the local community.
•     Desirable – Ability to understand the barriers young people face to university access and some of the ways these might be overcome.
•     Desirable – Ability to understand the current climate in the UK school system and some of the challenges young people and parent/carers might be facing.

Communication

•    Essential – Awareness of how to engage parents and adapt university style learning for a school setting.
•    Essential – Able to communicate in a timely and professional way with all project stakeholders.
•    Essential – Able to take a relational approach to communication with parent/carers, especially in 1-1s.
•     Desirable – Experience of group facilitation.

Developing Self and Others

•     Essential – Able to identify strengths and areas of development, open to feedback.

Role Specific Knowledge and Skills

•    Essential – adhere to information security policies included in the charity’s ISO 27001 manual and complete information security training

Role specific Experience and Qualifications

•    Desirable – Holds a qualification at Level 4 or above (as listed here) or has prior experience of community focused work.