Customer Support Jobs

Prospectus is delighted to be partnering with the Charities Aid Foundation as they look to recruit a Private Client Manager. Registered as a dual charity in the UK and the US, CAF works closely with citizens across the world to maximise their financial efficiency when giving to their preferred charities.  
       
They are now looking to welcome on board a Private Client Manager to manage a portfolio of high net worth individuals, building strong relationships and educating clients on the work their charity partners are doing. This is an excellent opportunity for candidates looking to break into the charity sector by managing donors and charities across the world. Familiarity with, and experience in, the charity sector is desired but not essential.  
       
Reporting to the Senior Private Client Manager, you will primarily be responsible for the account management of major gift donors seeking assistance in their philanthropic endeavours. When developing new business, you will explain and sell the charitable services to individuals, grantees and business leaders against sales objectives, which are financial, activity and behavioural based. The Private Client Manager will also be responsible for updating the Board and management committee on business development progress and account management highlights.   
       
This is a fantastic opportunity to network with major donors and both domestic and international charities, provide excellent customer care, and learn extensively about the beyond profit sector.    
       
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Rhiannon Mehta.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. 

Are you an experienced Service Charge Analyst looking to make a significant impact? A well known Housing Association is seeking dynamic professionals to join there team in Kent. With over 70000 homes across the UK, they are one of the largest housing providers, dedicated to making a difference in the lives of our residents.

Key Responsibilities:

• Accurately calculate, construct, and issue service charges, ensuring legal and policy compliance.
• Deliver a customer-centric service, resolving complex queries and complaints.
• Support system and process transformation for service charge delivery.
• Assist in integrating and managing legacy systems and stock.
• Maintain procedures for full recovery of service chargeable expenditure.
• Build strong business partnerships to develop scheme knowledge and ensure accurate service charge allocation.

Essential Skills:

• Proven experience in service charge analysis with knowledge of residential and commercial service charge management.
• Strong organisational skills, capable of managing multiple tasks and meeting deadlines.
• Excellent communication skills, both written and oral.
• Strong financial and numerical skills.

Desired Skills:

• Experience working with councillors, the wider community, and external partners.
• Familiarity with current legislative requirements and sector best practices.
• Experience in Orchard System.

Benefits:

• Pension
• Life assurance
• Healthcare cash plan
• Eyecare & dental
• Birthday leave
• Retailers discounts
• Cycle to work scheme
• Buy & sell annual leave
• Season ticket loan
• In-house academy & career development
• Flexible working

If this role sounds like you, please don't hesitate in applying. Applications are under constant review and can close early!

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

We are currently recruiting for a Fundraising Officer whose principle role will be to develop, support and champion Individual, Corporate and Community Fundraising activity. 

The main purpose of this role is to collaborate with the Fundraising Manager in order to drive all fundraising activity in support of the Charity.

The secondary purpose of the role is to plan, manage and execute a programme of fundraising initiatives across the area to encourage corporates and community to help generate income through well considered, thoughtfully planned and effectively delivered programmes of fundraising activities.

The incumbent will have direct ownership of specific areas to allow for independence and the ability to grow skills. Experience in Legacy/will-writing campaigns or programmes would be an advantage.

 Relationships:

The post holder is expected to foster excellent working relationships with potential, existing and lapsed corporate partners, external partners, community groups and individual supporters, and the wider Fundraising team.

Main Responsibilities:

• Identify prospective new corporate partners in specific sectors through research, networking, and an understanding of the marketplace with the goal of maximising sustainable opportunities for income generation to agreed budgets.

• Develop and nurture portfolio of corporate accounts, liaising with directors, CSR managers and executives to cultivate effective and sustainable partnerships with companies that are truly committed to helping Hounds for Heroes achieve its aims.

• Actively track in-year and long-term income potential, highlighting income at risk or lost, and develop plans to minimise the impact

• Act as a brand ambassador for the Charity establishing multi-level relationships which educate and inform key contacts and Charity ambassadors and encourage the growth of a dedicated supporter base.

• Maintain thorough records and plans in support of all activities

• Maintain a thorough and up-to-date understanding of Hounds For Heroes’ operational priorities, articulating our vision and creating winning cases for support

• Promote networking events in order to raise the profile of the Charity and its activities nationally but with a particular focus in southern England

• Bring fresh ideas into the future growth and work of Hounds for Heroes whilst actively contributing to a culture of innovation, resourcefulness and best practice

• Develop, implement and run a will writing/legacy campaign on behalf of the Charity, liaising with stakeholders, partners etc.

• Attend events where Charity presence is required – both in and outside of office hours.

Key Behaviours: E = Essential D = Desirable

• Self-driven, results-oriented with a positive outlook and a clear focus on supporters with the ability to influence both internal and external audiences. (E)

• Evidence of working in Corporate and Community Fundraising with a proven track record of over achievement with at least 2 years' experience. (E)

• Evidence of working to, monitoring and achievement of income targets. (E)

• Evidence of identifying and delivering new opportunities to maximise value. (E)

• Evidence of creative business development - Across multiple sites. (D)

• Evidence in the development of bespoke stewardship plans. (E)

Key Skills and Abilities:

• Confident communicator an ability to prepare and deliver compelling presentations to

positively engage and influence a wide range of audiences. (E)

• Self-motivated and solution focused with excellent interpersonal skills including

exemplary telephone and face to face manner. (E)

• Resourceful and collaborative able to work independently and as part of team. (E)

• Good written skills with the ability to communicate with a variety of audiences. (E)

• Strong administrative skills and competent use of Microsoft office applications. (E)

• Excellent time and resource management skills. (E)

• A connection to the armed forces. (D)

• Able to demonstrate a whole-hearted commitment to the vision and values of Hounds for Heroes. (E)

Other qualities:

• A full UK driving license and access to a car. (E)

• Flexibility outside of working hours and a willingness to travel and work evenings and weekends as required. (E)

• Knowledge and experience in the effective use of a supporter CRM database. (D)

This job description is not exhaustive and will be reviewed in consultation with the post holder from time to time and amended in the light of the changing needs of the Charity. Hounds for Heroes operates a system of regular performance reviews, which includes an Annual Appraisal where the job description, progress against objectives and overall performance in post are discussed.

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Luton Wellbeing Service Manager
Post no: 604
Working base: Luton Wellbeing Centre, LU1
Contract type: Permanent
Hours: 37 hours per week
Work Pattern: 5 days per week incl 1 evening per week, Monday to Friday
Salary: £27,500 per annum

About our Wellbeing Centres

We offer a safe, non-judgmental space to take part in group activities, chat with others over a cuppa, play a game, read a book, or just sit quietly over some mindful colouring. Our sessions are facilitated by our recovery workers who can also provide information about other services available locally and on ways to support your well-being.

About the Role

This is a varied role which involves leading the continuous development of the service to ensure that it meets the needs of the community, in line with Mind BLMK values, including promotion of the service and building strong links with other local organisations, groups, agencies and the wider community. The role also holds responsibility for referrals into the service and leading on more complex cases to assess suitability along with managing the staff, volunteer and student team delivering the service and for the health, safety and maintenance of the Luton Wellbeing Centre.

Service Delivery

• Operate a service and ensure outcomes which supports individuals to deescalate crisis and develop strategies for recovery and increased wellbeing, in line with Mind BLMKs Recovery Model and contract requirements.
• Contribute to the development and implementation of the delivery of the Luton service plan and in line with local Luton stakeholder initiatives and plans.
• Work closely with the recovery and peer workers to ensure the correct access to service procedure is followed, taking responsibility for more complex referrals and ensuring everybody has a consistent and quality experience and are able to access the correct service for them in an acceptable timescale.
• Ensure regular involvement of service users, volunteer and staff on local service delivery, organisational matters and wider mental health strategies.
• Maintain an effective workforce for the service in line with Mind BLMK’s HR policies, procedures and guidance (recruitment, line management, workload planning, support and development of Recovery and Peer Workers, volunteers and student placements).
• Work with the Operational Services Manager to review, design and implement changes to service delivery and working models, ensuring the service meets the needs of the local community, and identify relevant funding opportunities.
• Hold responsibility for health and safety (risk assessments, reviews, reporting, safeguarding, incidents/accidents, premises), data collection, budget & cash handling (and associated record-keeping), in line with Mind BLMK’s policies, procedures and guidance.

Entitlements/benefits:

• 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Health Plan with a wide variety of benefits
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: 5:00pm Thursday 11th July 2024
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

A leading professional membership body based in central London is seeking a Financial Accountant on a fixed term contract basis for 3-4 months.

The organisation is a prestigious and historic professional body providing an impressive array of qualifications, services and resources to its members. The organisation has around 50 staff and 19,000 members.

The salary offered is £60,000 per annum (pro-rata), with excellent benefits.

Candidates should be available to start the role immediately or within 1 week – the role is to cover the gap between an existing member of staff leaving and a new one likely joining later in the summer.

Job Title: Financial Accountant

Organisation: Professional membership body

Location: Central London with hybrid working (roughly 50/50 office and home-based)

Hours: Full-time

Duration: 3-4 month fixed term contract

Salary: £60,000 per annum (pro-rata)

Key points:

-Financial Accountant role at medium sized professional membership body

-Fixed term contract role for 3-4 months with salary of £60,000 per annum (pro-rata)

-Hybrid working – 2/3 days pw on average in central London

-Reports to Head of Finance, no line management responsibility

-Role covers VAT, partial exemption, charity SORP statutory accounts, financial controls, audit prep and overseeing transactional finance - also covering payroll when required

-You will also be involved in the financial aspects of a largescale CRM project

Requirements:

-Fully-qualified accountant preferred but not essential

-Charity sector/membership sector experience preferred

-Strong Charity SORP and charity VAT experience required – candidates must have led on the internal delivery of year-end accounts in-line with charity SORP and should have strong practical knowledge of charity VAT including partial exemption

Closing date: Ongoing

Interviews: Ongoing / rolling

Contract type: 12 month (FTC)

Hours: 35 hours per week

Location : Hybrid (London)

This role is perfect for individuals that are keen to expand and broaden their knowledge of marketing, project management and budget setting. We're looking for talented, enthusiastic individuals - who love a challenge!

Join us to be part of an award-winning, fast paced, dynamic and innovative Individual Giving team. You'll focus on acquiring new customers across regular giving and cash products through the successful execution of multi-channel campaigns including Digital, DRTV, Social and Lead Gen.

We'd like to hear from you if you have the following:

• A passion for direct marketing - keen to understand what motivates and inspires individuals.
• The ability to manage multiple and complex projects simultaneously so that they are delivered on time, within budgets and to agreed standards.
• Experience of managing finance and resources, including the development of annual fundraising budgets.
• Knowledge of key marketing principles and techniques.

This role can be worked on a hybrid basis, with the requirement to attend our London office based in Kings Cross up to twice per week.

What We Offer

RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.

For more information on our available benefits, please visit our .

If you are having trouble applying online or would like more information, please contact us on .

If you would like to apply for this great job opportunity, please review the documents linked below, then select "Apply Online" at the bottom of this page and complete our application form, telling us how you meet the Specialist Skills, Knowledge and Experience criteria (Section 1 of the person specification in the Job Description). Guidance for completion can be found on each page of the application form.

We're the Royal National Institute of Blind People (RNIB) and we're here for everyone affected by sight loss. Working for us means working for one of the UK's biggest charities, supporting almost two million people living with sight loss in the UK.

#LI-Hybrid

We're looking for an enthusiastic person to join our team. If you have lots of energy, are looking for a challenging and exciting role then this could be for you.

Do you have previous knowledge of the voluntary sector, particularly in Cornwall? If you would like to work with voluntary sector organisations to identify gaps in knowledge and to upskill them we want to hear from you. We offer a friendly environment to work in and you'll be joining a team who are really making a difference in Cornwall.

This is a full time permanent position based in Cornwall and able to attend the CCF office in Lawhitton, Launceston at least one day a week (hybrid working) with some travel in Cornwall. A current driving licence is essential for this role as you will be required to travel on occasions. 

If you would like to know more please download the application pack from the Cornwall Community Foundation website.

Job Title: Quantity Surveyor
Hours: 35 hours (full time)
Location: Finsbury Park, N4 2DR. This role is based at our Head Office but there is some flexibility to work in a hybrid way if preferred.
Salary: £ 53,949 per annum
Contract: Permanent

This is an exciting opportunity for an experienced Quantity Surveyor who understands the multiple disciplines required to deliver this fast-paced area of the business, to join our small, but supportive, Housing & Neighbourhoods Team. It is an interesting and varied role for an engaging, solution-focused person, with a passion for providing this type of services and someone who wants to add value within an organisation.

You will bring your knowledge and experience by providing financial acumen and support to various stake holders, staff and residents by supporting in keeping ISHA financial services and maintenance records along with close scrutiny of requisition orders being placed.

You should be commercially resilient, professionally curious person, who is enthusiastic about a career in the Social Housing.

You will work closely with the Head of Assets and Repairs in a generalist capacity, to support with continuous improvement across all service areas, while helping to support and achieve our organisational objectives.

Some of the key responsibilities of the role include:

• Good understanding of the National housing federation rates to enable processing of invoices.
• Responsible primarily for orders being produced within the Housing and Neighbourhoods department, covering responsive repairs, neighbourhood services and support when required across planned works and empty homes by way of controlling and monitoring costs.
• Ensuing orders are coded/allocated to the correct budget lines, appropriate evidence for cost approval is saved on ISHA systems.
• Take ownership of requisition approval process of orders being requested for supply of goods, by validating requisition and purchase orders prior to ordering goods and services.
• Ensuring that robust financial monitoring, reporting, and forecasting systems are in place.
• Contributing to the budget plan and compiling budget reports monthly.
• To support in the managing of all contracts associated with the delivery of these services delivering excellent customer service and value for money.
• Ensuring that robust monitoring, reporting, and forecasting systems are in place and data is kept updated.

You

We are seeking a proactive and committed individual with strong interpersonal skills who can provide an efficient commercial service across our contracts and support internal teams.

This is busy and varied role, so we’re looking for someone, who can adapt to a fast-paced working environment while ensuring consistency, alongside considering and minimising risks, who will play an integral role in delivering our services.

Working closely with our key internal and external stakeholders, you will continue to lead the way in the development of our processes for requisition orders being placed and support in the works orders being approved and coding to SoR have been correctly used.

You need to be flexible, proactive, and enthusiastic, and have excellent communication and influencing skills. A great sense of humour will serve you in good stead working in our busy, fast paced office.

Don’t feel you meet every single requirement? Studies have shown that some candidates are less likely to apply to jobs unless they meet every single requirement. At ISHA, we are dedicated to building an inclusive workforce, so if you’re excited by this role but your experience doesn’t quite align perfectly, we encourage you to apply anyway. You just might be the right candidate for this, or other roles, because of your transferable skills.

Other information

About ISHA

We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we’ll achieve nothing unless we are equally ambitious for own our people.

Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.

We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them and be trusted to make the difference?

If this sounds exciting, we want you on our team. Please do apply.

Deadline: 09:00am 26 July 2024

Interview: TBC

Interested?

If you would like to find out more, please click the apply button. You will be directed to where you can complete your application for this position.

Staff Benefits

We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits (see attached). We have an evolving wellbeing offer, that is being developed following employee feedback, and we will invest in your professional development with on-going training and career development opportunities.

Inclusion and Diversity

We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.

Asking for adjustments

ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please contact us.

No agencies please.

Position title: Finance Manager

Reports to: Chief Finance Officer (CFO)

Salary: £38,000 pa (rising to £40,000 upon successful completion of a 6-month probation period)

Hours: Full time - 35 hours per week (with a possibility to negotiate some flexibility)

Location: Hybrid working between the DSWF Shalford Office, GU4 8JU (2 days per week), home (3 days per week) and occasionally London

Annual Leave: 25 days per annum. Bank Holidays also provided, and an additional holiday entitlement will be given at DSWF’s discretion around Christmas and New Year

Other Benefits: Auto-enrolment Pension Scheme. Employee Assistance Programme provided.

The Role:

DSWF is a wildlife conservation charity operating across Africa and Asia to end the drivers of wildlife crime and protect endangered species in their natural habitat. In 2024, the Foundation is still family-run and is celebrating its 40th anniversary.

This is an exciting opportunity to join our highly motivated and passionate team as Finance Manager. DSWF is an equal opportunities employer and strives to offer a fulfilling and flexible workplace. This role is ideal for someone who wants to continue to develop their financial skills in the not-for-profit sector and offers great opportunities for personal development and ongoing growth within the organisation.

The successful candidate will be a qualified accountant and have excellent skills in financial systems and processing. They will have an analytical mindset and be an effective problem-solver and committed team player. They will manage the day-to-day income and expenditure of the charity and its subsidiary trading company, provide financial support, reports and analysis across the organisation, while working with the CFO to produce the monthly management accounts and annual budget, be instrumental in the annual audit and provide financial reports for the senior management team and trustees.

The role will report to the CFO and work closely with the Senior Management Team to support the delivery of DSWF’s broad range of objectives across our Conservation, Education and Art strategic pillars. DSWF is a small organisation with a large portfolio of activities, and as such, this is a broad role that will work across the board with all team members to ensure an organised and efficient finance function.

Main Duties and Responsibilities:

Financial Administration

· Maintain all financial records and data accurately and within agreed systems outlined in the DSWF Financial Handbook’s processes and controls

· Maintain up to date records on the finance system (Sage 50)

· Monitor and record income from all sources and ensure accurate and timely recording, including fund allocations

· With the fundraising team, ensure accurate and timely recording of income into the Raiser’s Edge CRM

· Daily reconciliation of all bank, control and intercompany accounts to Sage

· Banking of cheques and petty cash control in a timely manner

· Maintain the purchase ledger including receipt of invoices and expense claims, authorisations, cost coding and posting into the Sage system

· Process all bank payments, card payments and direct debits

· With the CFO, provide support to the Conservation team in analysing project financial reports, making grant payments and preparing financial reports for donors

· Liaise with the Art team over the production of sales invoices for the subsidiary Trading company as well as processing of e-commerce and offline sales

· Provide support to the fundraising team in the financial elements of event planning (including hardware and processes for receiving income at events) and producing full financial reconciliations and ROI reporting at the conclusion of each event

· With the CFO, provide support to the fundraising team in producing budgets for applications for funding

· Manage the negotiation of card and transaction fees with payment providers

· Complete month end accounts checklist and relevant journals to trial balance

· With the CFO, prepare monthly management accounts for SMT and staff

· Prepare and submit quarterly VAT returns for the charity (using partial exemption principles) and the trading subsidiary

· Liaise with the fundraising team to ensure gift aid is maximised for every income stream and produce and submit gift aid claims on a monthly basis

Budget Management

· Support the preparation of the annual income and expenditure budgets

· Ensure income and costs are allocated correctly per agreed budget and highlight areas of variance

Annual Audit

· Preparation of papers for annual audit in conjunction with the CFO

· During audit be the main contact for collating all documentation and samples requested by auditors

Financial control systems

· Ensure financial policies and processes are fit for purpose, developing new ones where appropriate and deriving and implementing improvements to existing ones

Person Specification:

Knowledge, Skills & Experience

Qualifications

Essential

· AAT qualified or qualified by significant experience

· Strong Microsoft Excel skills

· A good level of general education including a high standard in English and Maths

Strongly Desirable

· ACA, ACCA or CIMA qualified or part qualified

Skills and experience

Essential

· Accounts software experience

· Bookkeeping up to trial balance

· Experience of small – medium business finance

· To be able to work under pressure with high volumes of work with tight deadlines

· Ability to communicate efficiently complex financial information to non-finance managers and trustees

· To maintain confidentiality and the protection of data at all times

Strongly Desirable

· Sage accounts software experience

· CRM database experience

· Working knowledge of charity financial processes and controls

· Knowledge of charity finance reporting and practices (SORP)

· Preparation of financial statements

How to apply:

There is no immediate closing date for applications for this role, but we are hoping to hire by 16 September 2024 at the latest to facilitate a proper handover and will begin reviewing CVs as soon as they are received so please do not wait to apply.

Please apply online with your CV and a Covering Letter (Covering Letter to be no more than 2x A4 pages explaining why you wish to work for DSWF and why you are appropriate for the role).

Do you have experience of working in an in-house policy, public affairs and campaigns team for a campaigning charity or NGO, for a creative campaigns consultancy, or on a political party campaign? Are you looking to drive change to help tackle one of the UK’s biggest killers?

If so, you may be the Campaigns Officer we’re looking for!

About the role

Our Policy and Public Affairs team exists to develop evidence-based policies that we can use to help inform and influence Government and health service decisions relating to heart and circulatory diseases and research.

We have an exciting opportunity for a Campaigns Officer to join our award winning and high impact team during a very exciting time in politics. This is a new position, which will play a critical role in the development and delivery of activity aimed at getting the public involved in our flagship Hearts Need More Westminster influencing campaign. The role will also provide campaigns support for our work to influence the Devolved Administrations in Scotland, Wales and Northern Ireland on key issues affecting heart patients in each of the four UK nations.

You’ll work closely with teams across the BHF to proactively spot opportunities to mobilise our supporters and cross-promote other BHF campaigns, including our Customer Journey and Marketing teams, and will be responsible for drafting copy in multiple formats for warm and cold audiences. You’ll also involve and engage people with lived experience in our campaigns work, working closely with our Heart Stories and Patient and Public Involvement teams.

Working arrangements

This is a blended role, where your work will be dual located between your home and one of four UK offices (Belfast, Cardiff, Edinburgh or London). There will be an expectation to travel to the London office (if this is not your preferred location) at least once a month, with some travel to each of the other nation offices throughout the year.

At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 

About you

With an interest in advocacy and political campaigning, you’ll have an understanding of the relationship between campaigning and public affairs, and the value of mobilising the public to secure policy change. You'll have experience of campaigning, either for a political party or within an in-house public affairs and campaigns team or campaigns consultancy, with experience of using a campaigning platform or CRM software.

You'll have a solid grasp of the workings of the UK and Devolved Governments and parliamentary procedures. You'll have an understanding of the role of BHF and other health and medical research charities in general, and particularly in the political arena.

With a proven ability to write clearly, concisely and persuasively, you’ll be able to draft campaign copy in a variety of formats, and especially for lay audiences. You'll also have strong organisational skills, including experience of project management. You will have experience of using social media and other comms channels for campaigning and will think creatively about how to engage our existing supporters and attract new ones. You’ll also be collaborative, with an ability to build strong relationships with key internal and external colleagues.

This is an opportunity to make a profound impact for our patients, their families, and our supporters at an exciting time in the electoral cycle.

About us

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Interview process

Interviews will be held virtually via MS Teams during week commencing 15th July 2024.

How to apply 

It’s quick and easy to apply for a role at the BHF. Just click through to our careers site to apply. All you’ll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.

As part of our commitment to be an inclusive employer, and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us.

Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good. 

Purpose of the role:

Leading a small but highly motivated and ambitious team, you will be responsible for driving income through our services to business. You will achieve this by delivering excellent, unique and dynamic services to businesses and corporate partners throughout the UK which will help them improve their business practices to mitigate modern slavery risks.

You will play a key role in Unseen’s senior management team. Using your strong experience in managing and delivering services to businesses of all shapes and sizes, you will be required to work closely with the senior leadership team to develop and deliver the organisation’s five-year strategy for 2022-2027 to meet Unseen’s charitable aims. Project management and the ability to organise effectively is key.

To apply: 

• Please complete Unseen’s application form for the role which includes a personal statement of 500 words outlining your suitability for the role, some personal details and equal opportunities questions, and;
• Please send a copy of your CV to jobs @ unseenuk. org with reference to the job title.

The deadline for applications is 7th July 2024.

Interviews will likely be held during the week of 22nd July 2024.

As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community. 

 Any questions, please contact jobs @ unseenuk .org. 

Do you want to make a difference to the lives of people and communities in need? Are you an experienced leader, manager and motivator of people, with an eye for developing new business opportunities? You should join one of the country's largest and most dynamic advice charities.

Contract: Permanent, full time or reduced hours considered
Location: Stoke-on-Trent office, minimum 4 days onsite
Benefits: 26 days holiday (+bank), 3% employer pension contribution, additional wellbeing and staff support benefits
Culture: Described as positive and supportive

Citizens Advice Staffordshire North & Stoke-on-Trent is looking to recruit a new Head of Service (Consumer Advice). This is an exciting opportunity to join an established and nationally respected charity at a time of genuine transformation, following the recent appointment of a new Chief Executive.

As a key member of the Senior Management Team, you will be responsible for:

* leading on strategic developments around all aspects of consumer advice;
* identifying new business opportunities, as well as project and service development;
* upholding relevant quality standards and supporting the delivery of the corporate plan.

Reporting directly to the Chief Executive, the Head of Service (Consumer Advice) will work closely as a key member of the senior leadership team to plan service delivery, identify new business opportunities, and liaise with external partner organisations to support the achievement of the charity's strategic objectives. You will be directly responsible for approximately 40 staff offering a range of holistic and tailored advice and support, everything from social security benefits and personal debt, to housing, employment disputes and immigration issues.

About you
You're a motivational, empowering and values-led team leader who works from a place of integrity and authenticity. You know how to get the best out your people, supporting them to provide exceptional customer service and to thrive, as both individuals and as a team.

Ideally, you'll be target-driven and have a working knowledge and understanding of citizens' rights as consumers, particularly with respect to the energy market.

If you're ready to make a difference and can confidently satisfy the criteria above, please apply with an up-to-date CV along with a supporting statement (max. 2 pages A4) setting out your relevant skills and experience.

If you would like to see a copy of the role profile first, please drop Amelia Lee at Charity People an email and she'll be happy to provide the details for you.

Deadline: 9am on Friday 12th July
Interview dates are currently being confirmed

Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

The Talent Set are very excited to be partnership with the Royal Institution to support the recruitment of a Trusts & Foundation Manager on a permanent basis.

This role offers a hybrid working pattern, coming into the London office 2 days/week.

The Royal Institution (Ri) has been connecting people with science for over 200 years. Founded in 1799, the Ri has inspired generations of scientists whose discoveries have helped shape our modern world. The Ri has a clear vision that ‘Science is for Everyone’ and it is their belief that everyone should have equitable access to science.

Together, we are looking for an ambitious Trusts and Foundations Manager to cultivate and develop relationships that will enable the Ri to achieve their strategy as they pursue new projects and reach more beneficiaries.

The role is key in maximising income from charitable trusts and foundations, collaborating across the Ri to develop innovative and compelling proposals, delivering excellent account management and stewardship to existing donors, and identifying, researching and engaging new prospects. 

You will develop cultivation strategies for current and prospective charitable trusts and foundations and research relevant trusts and grant making bodies to prepare, write and submit applications. You will use your outstanding relationship building skills to build relationships with Trust and Foundations that are new or lapsed and create opportunities to introduce the work of the Ri.

Key skills include:

• Proven experience across trusts & foundations fundraising activity
• Ability to research relevant trusts and grant making bodies, prepare, write and submit applications
• Manage lapsed opportunities as well as identifying and acquiring new funding
• Build strong relationships with stakeholders both internally and externally
• Ability to tackle challenges constructively, and find creative ways forward
• Knowledge of Salesforce or similar CRM

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Training and Education Lead

We are looking for two Training and Education Leads to work for an exciting organisation, one permanent and one parental cover (6 months).

Position: Training and Education Lead (two positions)

Location: London/Hybrid

Salary: £30,000 - £31,500 per annum (pro-rated for parental cover)

Hours: Full-time

Contract: Permanent and 6 months parental cover

Benefits: Pension; up to 26 days holidays (plus an additional two days at Christmas for office closure); training and development opportunities; contribution to further studies and study leave allowance

We reserve the right to close the role early should a suitable candidate be found before this date. Applicants are required to submit a current CV and cover letter.

About the role:

We have two events-based roles to support our training and development courses. These courses are delivered either face-to-face or hybrid and are often delivered by a team of the organisation’s members. We use tools such as WebEx, MS Teams and Slido to support the delivery. There is an agreed schedule for the rest of 2024 for our public (open) training plus some bespoke, in-house training to be agreed upon with clients. There will also be additional in-house training to be secured for the remainder of 2024 and the first part of 2025.

The role holders will work within our professional development team, headed up by the director of professional development. They will report directly to the director and work alongside other team members to deliver an effective apprenticeship programme.

Our working pattern is hybrid, with attendance in the office expected for three days per week, including every Wednesday. You may also be expected to attend events across the UK and overseas.

Key responsibilities include:

• Support the course working parties including the production of agendas and minutes
• Create booking pages via iMIS and make them live when approved.
• Manage bookings and respond to queries.
• Prepare and distribute course information, delegate packs, learning materials and handbooks as required.
• Organise and attend volunteer Working Party meetings as required.
• Negotiate contracts, attend site visits where needed and finalise contracts.
• Liaise with suppliers, delegates and speakers to ensure all final details are communicated.
• Process bookings via iMIS, including sending booking confirmations.
• Respond to queries from delegates and potential delegates such as queries on their course or programme and progress.
• Ensure that accurate and complete records of attendance and progress are maintained.
• Ensure delegates' and speaker needs are met before and after the course.

About you:

To be successful in this role, you will need experience managing events (face-to-face and hybrid) including liaising with speakers and managing the technology. You will be able to work with colleagues to identify and contact potential speakers. You will also be able to manage the budget for the course delivery. To be successful at the organisation, you will need to be able to work in a small team, be flexible in accommodating changing priorities and thrive in an ever-changing environment.

You will also bring with you the following skills and experience:

• A qualification or experience in event and/or learning management
• Experience in managing the delivery of courses and training programmes including course agendas, delegate and speaker support and course administration
• Strong planning and prioritisation skills with the ability to multitask
• Excellent oral and written English
• Excellent Customer Service skills
• Excellent organisational and administrative skills including record-keeping and attention to detail
• Basic financial awareness and understanding for example working to a budget and controlling costs
• Suitability to work with apprentices and vulnerable people including acceptable DBS record
• General IT skills including MS Office (e.g. Word mail merges and Excel reporting). An aptitude for learning new software/portals and experience with customer databases such as iMIS, webinar and eLearning platforms will be an advantage

How to apply:

Applicants are invited to submit a cover letter explaining why this role is of interest and setting out details of your current/most recent position, including a brief description of your duties and responsibilities, start date, current salary and notice period. You should also send in a CV with details of your educational and professional qualifications and employment history, giving details of your responsibilities and the experience gained.

You must indicate in your cover letter how you adhere to the criteria set out in the specific duties and responsibilities of the post and competency specification, referring to evidence presented in the curriculum vitae.

About the organisation:

The employer is a not-for-profit association with stunning offices near Canary Wharf in London. With a strong membership in over 60 countries, drawn from the pharmaceutical industry, regulatory agencies, and support services, they support regulatory professionals to deliver better, safer healthcare for patients.  They offer an extensive range of regulatory affairs education and professional development, both for members and the wider regulatory community, in human medicines, vaccines, diagnostics, medical devices and veterinary sectors.

They are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their gender, race, disability, religion/belief, sexual orientation, or age.

Other roles you may have experience in could include Events Management, Events Supervisor, Meeting and Events Manager, Education Lead, Training Lead, Education and Training Manager, Training and Education Manager, Resource and Evaluation Manager, Training Officer, Monitoring and Evaluation Officer, Impact Manager, Monitoring and Evaluation Learning Specialist etc. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.