Customer support jobs

Kentown Support is a new charity, here to ensure that every child with a life-limiting condition and their family across the UK has access to a model of integrated community children’s palliative care. We will:

· REPLICATE and roll out the Kentown model to reach more children;

· CREATE sustainable teams around the child and family; and

· EQUIP professionals and parents/carers with the knowledge and expertise to deliver the best health and social care for children with life-limiting conditions through high-quality research, education and training.

Our Marketing and Communications Manager will play a key role in growing our reach and influence, building Kentown Support’s brand across the children’s palliative care sector.  

In this home based role, you will use your creative flair to develop and deliver strategic communications and marketing plans to our audiences using a range of channels. Working closely with colleagues, partners and service users, you will lead and implement all aspects of our communications’ strategy: Brand management & development, Web & social media, PR & Media and Storytelling & publishing.

We are building a compassionate and high performing organisation at Kentown Support.  We are looking for an ambitious, energetic and collaborative colleague who has both a passion for their work and the difference it can make to children and their families. This is a rare opportunity to join an incredible charity at the beginning of its journey.

With the privilege of starting a new organisation is the ability to define the way in which we work.  We are creating an environment based on trust and integrity with everyone’s wellbeing at the of core of its success.  More traditionally, Kentown Support also offers 25 days’ holiday (pro rata) with an additional day off in your birthday month, 2 paid volunteering days (pro rata), an employee assistance program (including death in service) and 6.5% employer’s contribution to our workplace pension.

Action for Nature - Community Organiser

Closing Date: Tuesday 29th April 2025

Accountable to:  Action for Nature Manager

Location: This role is contracted at Brandon Marsh Nature Centre, Brandon Lane, Coventry, CV3 3GW but involves a mix of community based work and home and office working.  

Salary:  Grade 2b, £25,353 - £34,694

Benefits: Employers’ pension contribution up to 7% (with 4.5% from employee), 25 days holiday plus bank holidays, Access to Electric Vehicle salary sacrifice scheme, Employee Assistance Programme, Death in service benefit equivalent to 3x salary.

Contract Type: Permanent

Hours:  Full time

Job Purpose:

The Action for Nature Community Organiser role is deeply place-based, working within a locality in Coventry. You will embed yourself in the community, listening to people on their doorsteps, in community spaces, and through local networks, building long-term trust and relationships.

Reaching out to a diverse range of people, particularly those who are underrepresented or marginalised and actively engaging with residents, stakeholders, community leaders, and local groups. Listening to their ideas and supporting them to lead on action for nature in ways that are meaningful to them.

Your work will centre on developing local leadership and building their collective power, shaping change in their locality that reflect their priorities, needs, and vision for a community that is designed with nature and wildlife in mind and encourages more people to join natures side, leading to a greener more nature positive city.

For more information please refer to the full job description and recruitment pack

Are you a natural organiser who loves creating memorable experiences and crafting great communications? Do you want to use your events and marketing skills to support a well loved charity that makes a real difference to the lives of local people and communities of south London? Join Pecan as our Events & Marketing Administrator, and help us deliver inspiring events, engage supporters and amplify the voices of our community.
 

This is a varied, hands-on role that supports Pecan’s marketing, communications and supporter engagement. You’ll help plan and deliver events ranging from corporate ‘thank you’ evenings to public challenge events, support social media content and website updates and keep our supporter materials and photo archive in shape.
 

You’ll be working closely with our small but passionate fundraising, communications and partnerships teams. Helping us create meaningful, memorable experiences for our supporters.
 

When working for Pecan, you can expect to become a valued member of a diverse and supportive team. In addition to a place in our 35-year legacy, you will receive a generous holiday allowance, pension contribution and life assurance cover. You can also expect regular team meetings and social opportunities, and a variety of other benefits as outlined in our recruitment pack.

Main Responsibilities:

• Events: Plan and deliver our corporate Thank You event in Autumn 2025 and support a calendar of Challenge events including small internal and community events run by different teams. 
• Marketing & Communications: Create and schedule social media posts to promote events and highlght supporter engagement. Ensure communications and marketing are regularly updated. 
• Corporate Engagement: Help coordinate and host corporate site visits, and maintain data records of coporate contacts and activity on our database. 

Key Requirements (specific skills, qualifications required):

• Strong experience of organising or supporting in-person events (e.g. fundraising, corporate or community)
• Confident using digital tools including Microsoft Office, and able to update websites (e.g. WordPress, and using tools like Eventbrite, Mailchimp or Canva)
• Excellent written communication and interpersonal skills - able to build rapport with a wide range of people
• Team player with a flexible and collaborative approach

Desirable knowledge/expertise

• Working or volunteering in a charity or community organisation
• Familiarity with CRM systems (e.g. Beacon, Salesforce, or contact databases)
• Basic photo archiving or content managment experience 
• Knowledge of Peckham and the London Borough of Southwark

Please read the Job Description for more information.

Closing Date: Monday 28th April 2025, 9am

Interview Date: Tuesday 6th May 2025 or Wednesday 7th May 2025 (online), Details TBC 

Start Date: ASAP

Supporter Experience Officer

We are looking for a Supporter Experience Officer to ensure supporters have a fulfilling and enjoyable relationship with the charity. If you can deliver exceptional supporter journeys driving long-term loyalty… then we want to hear from you!

Position: Supporter Experience Officer

Location: Swindon/Hybrid (2 days a week or 8 days a month in the office on average)

Hours: Full-time, office based every Tuesday and for Fundraising team meetings

Salary: £30,000 to £32,058 per annum

Contract: 12 month fixed term

Closing Date: 22 April 2025

Interview Date: 29 April 2025, in person at the Swindon office

The Role

The Supporter Experience Officer is responsible for giving supporters a fulfilling and enjoyable relationship with the charity. They deepen supporter relationships and strengthen sources of income by working strategically across the whole supporter journey.

Main responsibilities include:

• Oversee programmes of regular giving and incorporate positive ‘wow’ moments into the supporter journey 

• Ensure a dynamic two-way engagement with supporters

• Manage and deliver a quality supporter thanking process, including reviewing and maintaining thank you letter copy and processes, in liaison with the Supporter Services department

• Create and develop effective welcome strategies for new supporters across different channels

• Implement effective processes to ensure supporters are developing in their giving relationship

• Manage and develop effective strategies for reducing the number of lapsing donors

• Report on supporter attrition and satisfaction overall

• Maintain a comprehensive knowledge base of supporters and their demographics

• Seek to develop ways to improve the supporter experience

About You

You will have a demonstrable understanding of what drives and motivates Christian supporters, as well as a deep understanding of retention fundraising principles. Delighting supporters with positive ‘wow’ moments will be a core part of your remit. Well-organised and self-motivated, you will be a strategic thinker and have proven experience in analysing and reporting on campaigns.

If you are passionate about research and eager to contribute to meaningful public debates, we encourage you to apply. Please provide your CV and a 250-word statement that sets out your interest and suitability for this position.

In Return…

Commitment - As a Christian organisation, the charity believe you have gifts and abilities that are all your own. So they’re willing to explore how what you have might fit what’s needed. 

The checklist – There’s no such thing as the perfect candidate. You don't have to tick every box on the job description before you apply! 

It's personal - You have a life outside work, and the organisation want you to be able to live it well. So are happy to talk to you about flexible working hours and working from home. 

Learn and grow - When you're trained in a new skill, or learn a different perspective, it benefits everyone. The organisation is committed to making it possible for everyone to flourish, with a huge variety of learning resources available. 

Together and apart - The charity believe in home working where it’s appropriate, and during lockdown they made that work really well. But know how important it is to meet face to face, too and are committed to making the office an enriching environment, where people are glad to be.

Celebrating difference - Universal acceptance for everyone, everywhere is at the heart of the organisation and it promotes diversity of thought, culture and background. Diversity is valued and this is reflected in the workforce. 

Level ground - We want you to bring your best to the application and selection process. If you need any adjustments to be made for that to happen, let us know and we'll be glad to help. 

Benefits include: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 28 days (plus bank holidays) after 2 years’ service (plus holiday trading, office closed at Christmas, additional closure the day before Good Friday and as day after Easter Monday), gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Life Assurance, Staff Seminars, All Staff Gatherings, Access to LinkedIn Learning platform, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee 

Working in over 200 countries and territories, the organisations parent charity, is a global mission to bring the Bible to life for everyone and believes that when people engage with the Bible lives can be changed, for good.

The charity is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. Applications are welcome from people representing all sections of the community.

You may also have experience in areas such as Supporter, Supporter Experience, Supporter Engagement, Supporter Care, Fundraising Supporter Experience, Fundraising Supporter Engagement, Fundraising Supporter Care, Fundraising, Fundraiser, Individual Giving, Individual Giving Fundraiser, Customer Service, Customer Service Officer, Customer Service Assistant. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We have an opportunity for a Benefits Advisor to join our Customer Accounts team in Bristol.

There will be a mix of home and office working.

The role:

As a Benefits Advisor you'll provide our customers with budgeting and welfare benefit advice. This will include completing Income and Expenditure statements, giving budgeting advice, benefit & grant applications, and signposting for additional support.

You'll be working with partners both internally and externally including Housing benefit, Department of Works and Pensions and independent money, debt or legal advice services.

To be successful in this role you'll need:

• An up to date working knowledge of the benefits system
• Experience of supporting customers to complete statements and applications 
• The ability to work with internal and external partners to achieve the best outcome for the customer
• Experience of supporting vulnerable customers with kindness and empathy
• Effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.

As you'll need to travel in this role, having a car and full driving licence is essential. 

A DBS check will also be undertaken for the successful candidate.

The interviews will take place week commencing 28th April. 

What we can offer you

As a member of the Customer Accounts Team you will be part of a friendly, dedicated and supportive working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

• £450 yearly flexible benefit pot to use against benefits of your choice
• Flexible working
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• A chance to buy or sell holiday as part of our flexible benefits package
• A generous pension scheme matching up to 12%
• Life cover as soon as you join us
• You will be a part of our Recognition scheme where you can be gifted retail vouchers
• A range of wellbeing discounts including Gym Memberships
• A wide selection of other benefits available

About us

SNG are now the 6th largest housing association by size - with almost 3000 colleagues, over 82,000 homes and over 210,000 customers across London and the South.

While we're a not-for-profit organisation with every penny reinvested in homes and services, we are also a major business. What we do makes a real difference to people's lives and by joining us you can share the satisfaction of doing something that really matters.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign. Have a look at our careers site to learn more about us and our values.

We have an exciting role as a Fundraising Officer to join our small but ambitious fundraising team.  We are embarking on a significant capital redevelopment, and will raise income through trusts and foundations, individual donations and corporate supporters.

You will be responsible for supporting the Head of Fundraising with timely communications to both supporters and prospective donors, researching potential fundraising opportunities, maintaining the CRM system and reconciling fundraising accounts.

You will be involved in the creation of fundraising campaigns and be required to liaise with team members from across the organisation to gather information develop these campaigns.

Barnet Mencap has been helping people with learning disabilities and/or autistic adults in the London Borough of Barnet for over 50 years. We provide supported accommodation, leisure and learning activities, information, advice, and guidance, and so much more. All while being committed to equal opportunities and the safeguarding of children and adults.

We know job satisfaction, flexibility, work/life balance, and a great team are incredibly important. So, at Barnet Mencap, in addition to offering 30 days of annual leave per year (including Bank Holidays), we have a TOIL system to allow flexible working. There will need to be some face-to-face work, but there will also be opportunities to work from home and/or have different working patterns as agreed by your manager. Travel expenses can be claimed, at the agreed rate, for journeys that are necessary in the course of your work; and claims for additional expenses will be reimbursed in accordance with our expenses policy. We also have auto-enrolment into a pension scheme with employer contributions in place, and all staff qualify for schemes like the Blue Light card.

We are looking for a focused individual to join our caring, passionate, and diverse team in supporting adults with moderate learning disabilities and autistic adults to live independently in housing situations of their choice. This role gives challenge and satisfaction and will suit someone that has:

• Experience of working with adults with learning disabilities and autistic adults in a community setting
• A good team member
• Understanding of the issues faced by people with learning disabilities and autistic people living independently and the skills to meet their practical, social and emotional needs
• A ‘Person Centred Planning’ ethos
• Excellent communication skills
• Good record keeping skills

The successful candidate will be required to complete an enhanced Disclosure and Barring Service check in line with Section 115 of The Police Act 1997.

Job Title: Business Systems Analyst

Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £53,204 per annum (Inclusive of £3000 London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)

Contract type: Full Time, Permanent

Hours: 37.5 hours per week

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as Business Systems Analyst to contribute to major changes to the systems we rely on to deliver our services. Refuge is about to embark on a major programme of change to its business systems.  This role will be crucial to the success of the programme.  

In previous roles you may have been a business analyst, product owner or solutions architect, and you will bring experience of all aspects of systems implementation.  As the Business Systems Analyst in this very hands-on role, where you will manage and carry out all stages of implementation projects, ensuring that new business systems are successfully implemented on time and to meet business needs.

We will be selecting, implementing and supporting new systems, including our case management, housing management and finance systems.  This is an exciting time to join an organization which provides crucial services to women and children, help us build our capabilities and make a significant contribution.

If you are inspired our mission and would like to bring your skills and energy to our work, we look forward to your application.

Closing Date: 09:00am 21 April 2025

Interview Date: 28 and 30 April 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research? ​

Brain Tumour Research is seeking an experienced and motivated fundraiser to join our team on a part time basis (17.5 hrs per week, covering a minimum of three days per week)

​​As a key part of our fundraising efforts, you will have the opportunity to drive income generation through a variety of initiatives, including challenge events, fundraising groups, and corporate partnerships such as charity of the year.​

​Key Responsibilities:​​

• ​
  • Generate income across a range of community fundraising initiatives and events ​
  • Steward supporters to help drive the charity’s fundraising activities and growth 
  • ​Work with the fundraising team to develop and maintain strong relationships with fundraisers, donors, partners, and key stakeholders ​
  • Contribute towards the growth and success of fundraising efforts, ensuring a sustainable income stream for the vital ongoing funding of brain tumour research ​​

Requirements:​​

• ​
  • At least one year of fundraising experience, with a proven track record in income generation​
  • ​Strong experience in supporter stewardship​
  • ​Excellent communication skills, with the ability to engage and inspire supporters and partners alike ​
  • Passion for Brain Tumour Research and its mission to fund research and ultimately find a cure ​

This is a fantastic opportunity to make a tangible impact and help us to grow our supporter base across Suffolk and Norfolk. ​

​If you’re looking for a rewarding challenge, we would love to hear from you!

​​We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.

​We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.

Lia's Wings are looking to appoint a Fundraising Manager into a brand new role, at an incredibly exciting time for the charity. As the only aeroplane ambulance charity for children in the UK, we are experiencing a period of phenomenal growth, with incredible opportunities and potential for fundraising. 

Being responsible for the management and delivery of our challenge events, special events and community fundraising activities, this role will involve working with some of our most committed supporters on a series of engaging (and fun) events that are continuing to grow year on year. The Fundriasing Manager will also be expected to support our corporate partners, and engage with our Family Fundraising efforts, giving them the opportunity to meet, and work with our incredible beneficiaries first-hand. 

A hybrid role: this post will be mostly remote but will involve travelling to regular (fortnightly) team meetings in central London (Zone 1), or, our operating base at Biggin Hill Airport, and, to manage events across the UK throughout the year. 

The perfect candidate for this role will have experience of managing various types of fundraising events, but first and foremost, we are looking for a consummate fundraiser who is passionate about stewarding fundraisers. We are looking for a fundraiser who can think outside the box, solve problems, and support supporters, donors and fundraisers of all levels, to ensure we maximise every opportunity we receive. 

Reporting to the Head of Fundraising, this role will be integral to the growth of Lia's Wings, and is a fantastic opportunity for someone looking for a role at a small charity, where their efforts will make a real difference.

Over the last year we have had more people than ever before hoping to fundraise for Lia’s Wings, which has given rise to some fantastic new events being created (led by the charity), alongside several wonderful community-led partnerships with schools and social clubs around the UK.

Every year we also have a great uptake in classic charity challenges taking place both in the UK, and overseas, including the London Landmarks and Royal Parks Half Marathon, and the Berlin and Chicago Marathons. We have also had great success delivering our own, bespoke charity challenges, which we hope will continue into the future. For 2025, we are due to complete the second instalment of an annual Lia’s Wings Overseas Cycle Challenge, a Shark dive, Skydive and three peaks challenges, amongst many others, which this role would be expected to lead on, and develop for years to come.

Corporate Partnerships are one of our key income streams, with employees from dozens of companies supporting our events efforts. As well as managing these events, there would be a certain level of devolved account management with these partners, with the post holder becoming the primary point of contact for those firms.

We also have a growing network of community groups – including schools and social groups – who want to support Lia’s Wings as a partner charity. It is an area we would love to expand, with this role being crucial to the ongoing development of these areas.

And finally: for the past two years we have we also hosted a seasonal thank you party each Christmas (our “Jingle and Mingle”) which we hope will be another fantastic opportunity that can be developed by the right person in this role, as a real jewel in the crown of our events portfolio.

Key Responsibilities

• To manage our Challenge, Community, and Special Event fundraising streams, to achieve set targets.
• To grow income sustainably from our existing portfolio of events, ensuring continued high performance, engagement, and participation.
• To design, develop, and deliver new events that are suitable for our primary supporter audiences, alongside the Head of Fundraising.
• To effectively steward fundraisers to ensure an excellent supporter experience (resulting in positive fundraising performance, and repeat year on year participation), including appropriate thanking and recognition, reporting, and feedback on outcomes of events.
• To assume account management responsibility for smaller corporate and community partnerships (primarily engaged with the charity through events fundraising)
• To ensure a strong (in-person) team and volunteer presence at events.
• To support the Head of Fundraising on the delivery of our Corporate and Community Partnerships.
• To support our Family Support Team with the delivery of our Family Fundraising programme
• To build strong relationships with existing and potential stake holders, including event committees, and Trustees of the charity.
• To proactively manage event income and expenditure budgets, monitoring and reporting to the Head of Fundraising to support forecasting and budgeting processes, including monthly reconciliation.
• To manage all stock, consumables and promotional items related to these areas of fundraising.
• To maintain comprehensive recording-keeping relating to these areas of fundraising with existing tools including our CRM system, Salesforce.
• To attend fortnightly team meetings (in person) in London, and to attend other compulsory training days or events as required
• To support the Head of Engagement in preparing digital assets, including news pieces, photography, videography, and fundraiser case studies for our website and social media
• To ensure all practices meet statutory legislation requirements including the Data Protection Act, and Fundraising Code of Practice.
• To undertake any other duties appropriate to the post that by be required by the Head of Fundraising, including supporting the fundraising team with other in-person events throughout the year as they arise.
• At all times, to act as a role model, representing the vision and values of Lia’s Wings. 

This will be a fast-paced role, and no two days may be the same, but, you will be able to go home every day knowing that you have changed, and saved the lives of children across the UK!

The charity requests no contact from recruitment agents at this time. 

Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research? ​

Brain Tumour Research is seeking an experienced and motivated fundraiser to join our team and increase our supporter base across Essex & London. ​

As a key part of our fundraising efforts in a high-performing region, you will have the opportunity to drive income generation through a variety of initiatives, including challenge events, fundraising groups, and corporate partnerships such as charity of the year.​

​Key Responsibilities:​​

• ​
  • Generate income across a range of community fundraising initiatives and events 
  • ​​Steward supporters to help drive the charity’s fundraising activities and growth ​Work with the fundraising team to develop and maintain strong relationships with fundraisers, donors, partners, and key stakeholders ​
  • Contribute towards the growth and success of fundraising efforts, ensuring a sustainable income stream for the vital ongoing funding of brain tumour research ​

Requirements:​​

• ​
  • At least one year of fundraising experience, with a proven track record in income generation ​Strong experience in supporter stewardship
  • ​Excellent communication skills, with the ability to engage and inspire supporters and partners alike ​
  • Passion for Brain Tumour Research and its mission to fund research and ultimately find a cure ​

​If you are looking for a fulfilling and impactful role and have the level of experience and skill we are looking for, we welcome your application.

​We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.

We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.

Regional Fundraiser - North West

The successful candidate will live within this area, and be able to travel across the region, including to fire and rescue services in: Lancashire, Greater Manchester, Cheshire, Staffordshire, Shropshire, Gwynedd, Clwyd, Merseyside and Northern Ireland.

37.5 hours per week
Salary: £39,004.18
Car allowance: £3,400 

Working pattern to be agreed (with occasional evening or weekend hours required)

About Us
The Fire Fighters Charity offers specialist, lifelong support for members of the UK fire services community, empowering individuals to achieve mental, physical and social wellbeing throughout their lives.

We provide confidential, personalised support to the whole of the fire services community, whether that’s at our centres, over the phone, online or out in communities.

We are looking for an experienced Fundraiser to join our national team, who can inspire the varied communities across the North West to unite support for their fire and rescue communities.

The Benefits
As an Employee of the Charity, we pride ourselves on ensuring you have great employee benefits along with a caring and supportive working environment.

• Salary £39,004.18 per annum
• £3,400 per annum Car Allowance (Ts & Cs apply)
• Pension: 8% pension contributions (All pension contributions are paid by the Charity on your behalf. No employee contribution is required, though can be made through a salary sacrifice scheme)
• Paid Annual leave: 25 days’ holiday rising to 27 plus Bank Holidays (pro rata)
• Life assurance: 3 x basic salary
• Access to an Employee Assistance Programme, Health Care cash plan, and other support tools.

The Role
Building relationships with the fire and rescue services in your area, you’ll become an integral part of the local fire services community. You’ll join a nation-wide team of inspiring and innovative fundraisers, working collaboratively to secure the much-needed income for the Charity.

Helping to coordinate events, support fundraising initiatives and implement new ideas, you’ll support your people, stations, and offices to raise awareness of the Charity and achieve and exceed income targets, as well as working with local businesses and people to maximise our fundraising potential.

By generating the income we need to realise our ambitions, you will help us to be there for even more members of the fire and rescue community.

This role is subject to a Basic Disclosure and Barring Services Check.

About You
We’re looking for an enthusiastic and innovative fundraiser to join our team, full of ideas and a positive attitude. You’ll need excellent business and project planning skills, as well as the ability to multi-task and adapt your communication style to your audience.

You’ll be responsible for maximising the potential fundraising income from every initiative you support, so you must be able to effectively engage with multiple stakeholders and build strong networks.

You’ll also be able to support and inspire our volunteers, ensuring that these vital links between our Charity and the fire and rescue services are happy and fulfilled in their roles.

Reporting to the Regional Fundraising Manager, you’ll be an excellent communicator with exceptional organisational skills and a ‘can do’ attitude.

How to apply

Please apply online, via our recruitment portal.

We reserve the right to close this role early should we receive a sufficient number of applications. Due to the number of applications we receive, we are unable to contact applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful this time.

We are recruiting for a Senior Administrative Assistant to join our team to support the delivery of projects, products and services.

The Chartered Institute for Archaeologists (CIfA) is the professional home for archaeologists in the UK and overseas. We set high standards and benchmark good practice in archaeology to inspire trust in, and respect for, the profession of archaeology. As well as providing training and networks for over 4000 members, we develop and deliver regulated qualifications, accredit undergraduate degree programmes in archaeology and undertake a range of funded projects aimed at supporting the archaeology sector.

We are a fully remote organisation with home-based staff located across the UK. We work collaboratively online using MS Teams, with regular one-to-one, team and project meetings. 

We are looking for a focussed and self-motivated individual to provide administrative support across the professional skills and standards areas of our work. You will have excellent organisational and administrative skills, good attention to detail and be confident communicating with stakeholders in a customer facing role. You will be familiar with a range of IT systems, particularly Office365 and be confident using databases and spreadsheets.

Key tasks include

· providing efficient and effective support for meetings

· liaising with stakeholders including learners, training providers and employers

· data collection and reporting

· keeping accurate records in line with GDPR requirements

· updating documents and webpages

· liaising with finance colleagues to ensure timely invoicing and grant payment claims

Salary and benefits

· CIfA scale 7-9 (£25,573 - £27,471) plus 6% pension contribution

• 27 days annual leave, 3 additional company holiday days between Christmas and New Year plus bank holidays (pro rata for part-time positions)
• Flexible working arrangements
• Group life scheme 

CIfA’s policy on equal opportunities
CIfA is committed to implementing a policy of equal opportunities in archaeology. In line with our equal opportunities policy, we want to ensure that no job applicant receives less favourable treatment or access to opportunities for training and development on any grounds not relevant to employment practice.

CIfA would like to actively encourage qualified individuals to apply for this position, regardless of background or personal disability. If you require any reasonable adjustments during our recruitment processes, including assistance with reading this page or associated documents, please contact us.

Closing date for applications is 5pm, Monday 5 May. Interviews are expected to take place Between 21 and 23 of May. Please indicate in your cover letter any dates of unavailability. 

We are looking for an additional Community Engagement Officer to join our team working on a contract we hold with the Care Quality Commission. 

Do you live in the south of England? (Please note that this role is remote but you should be based in the south of England and will be required to travel within that region).

Do you have a range of excellent communication skills?

Do you have the skills and experience of engaging with a diverse group of individuals, organisations and groups who represent seldom heard communities?

Are you able to provide outstanding customer care and represent Choice Support in a positive and professional manner to both internal and external agencies?

Are you able to be home-based and have the ability to travel to different locations in the South of England?

Do you want to develop your skills, knowledge and experience of inclusion and diversity and work closely with our Care Quality Commission colleagues?

Then this is the role you’ve been looking for!

What we are looking for:

· A thorough understanding of inclusion and engagement work

· A thorough understanding of seldom heard communities

· To be able work to a high standard with a demanding and ever-changing workload

· Good communication and presentation skills

· Enthusiasm and a positive attitude

· The ability to manage and prioritise a demanding workload

What you’ll receive in return:

· A supportive and collaborative team

· Training and development

· Attendance bonus

· 25 days annual leave plus bank holidays

· Life assurance

· Discounted shopping vouchers