Customer support jobs

At Youth Action Alliance (YAA), our mission is to support the personal and social development (their values, beliefs, ideas and skills) of the young people living in Kensington and Chelsea, enabling them to increase their resilience and skills in the present and promote their ambitions for the future. We are ambitious to grow, to continue supporting more young people and influence positive change. To do this we are looking to appoint a Business Support Officer to provide a range of financial support duties and administer the organisation’s general ledger and finance system.

This post will provide high-quality support to the technology and operations of the organisation, to ensure the smooth running of the main site and enable YAA to meet and deliver on its core objectives and obligations. The post holder will provide administrative support to YAA, covering a wide range of tasks and activities including (but not limited to) procurement coordination, travel and logistics, department meetings and off-site activities, diary management, meeting coordination, and minute-taking for our board and meetings for staff, members and stakeholders.

General Requirements

● To support the delivery of Youth Action Alliance

● To ensure a friendly, professional and informative service to all visitors and stakeholders, ensuring that any enquiries are responded to sensitively and appropriately

● To maintain a diary and manage all incoming calls and all correspondence

● To develop good working relationships across all YAA teams and external partners

● To attend and support meetings including minuting (including evening, weekend and events as/when required)

● To collate and maintain all documentation relating to the business

● To act as a point of contact to all Board of trustees, staff, participants and stakeholders

● To deal with supplier queries in a timely and professional manner and follow up on any rejected or unprocessed payments

● To manage office maintenance including ordering equipment, stationery and products needed for the day-to-day running of YAA

● To be the appointed Fire Marshall of YAA and oversee all Fire Safety duties and training

● To be the appointed First Aid Officer on-site and to ensure all members of staff are First Aid trained

● To oversee the Health and Safety of YAA and ensure all aspects are attended to in line with the YAA Health and safety Policy and PPE in line with COVID-19 guidance.

● Maintaining risk assessment and action logs

● To ensure the main office is kept clean, tidy and presentable

● To maintain the Memberships master sheet and contracts

● To create and maintain the security of all sensitive data in accordance with YAA Data Protection Policy including filing system and database of shared drive and in-house hard copies

● To manage referrals in and out of YAA

● To closely work with and support the CEO to support in their work duties

● To add participants, staff and registers of all projects to inhouse software and run reports from the system as/when required

● To coordinate and deliver inductions to new starters, ensuring all staff are DBS checked and all training certificates are updated as required

● To liaise with the CEO to ensure all staff, facilitator and contractors' contracts/SLAs are up-to-date

● To process all organisational income and expenditure and maintain and update all financial documentation accurately

● To assist and support all staff with the smooth operation of all finance matters

● To provide accounts against budgets for the Board of Trustee meeting

● Data analysis, reporting and using the data that we collect to help YAA fulfil its aims and evidence impact

This job description cannot cover every task that may arise within the post at various times and the post-holder will be expected to carry out other duties from time to time that are broadly consistent with

Person Specification

Essential

● A college equivalent qualification

● Experience in developing and implementing administrative systems

● Able to work independently or as part of a team.

● Good Organisational and administrative skills and experience

● Database experience – experience in managing and administering databases, or a willingness to learn

● Excellent time-keeper and manages own time effectively to keep to deadlines

● Ability to work calmly and efficiently whilst managing complex workloads

● Attention to detail – being able to provide accurate and up-to-date information is critical.

● A positive, solution-focussed approach and a can-do attitude towards work

● Excellent IT skills – including MS Office and particularly Excel

● Excellent Literacy and Numeracy – You will have excellent communication skills, including writing skills. You will have good attention to detail and will be able to check and proofread for accuracy. You will be confident handling numbers.

● Have good interpersonal skills and some experience of engaging with a diverse group of people, including young people.

● Working in a small team with tight resources you will be flexible and enjoy helping out with getting things done.

● Be passionate about our vision to support children and young people, committed to supporting diversity and inclusion.

● Acts on own intiative and works effectively under own direction

● A willingness to learn and develop understanding of data protection, regulatory frameworks and charitable best practice and the related implications for an arts charity

Desirable

● Trained in accounting and finance software

● Proactive, detail-oriented, creative and passionate in designing and executing processes to enhance the organisation 

● Qualified or part-qualified in a recognised accounting qualification

● Experience working in a youth organisation

● Knowledge of the charity sector

● Experience of proactively contributing data to Views system with an understanding of GDPR and related policy. 

Job Types: Part-time, Fixed term contract

Contract length: 18 months

Pay: £25,459.20 per year

Expected hours: 28.8 per week

Schedule:

• 4 working days
• Evening and weekend availability (working flexibility desirable due to occasional organised events/meetings)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

The Senior Advice & Information Officer will play a vital role in supervising and delivering expert organisational advice and support services. The role involves providing essential guidance to u3as ensuring they operate smoothly and comply with best practice. The postholder will manage complex queries, lead information sessions and events and guide a dedicated team of staff and volunteers, significantly contributing to the effectiveness, growth and continued success of the u3a movement.

The Systems Manager oversees, develops and maintains our internal central systems, in particular the CRM system, Podio. They act as a champion of good use of systems and processes and their value in helping us become more effective as a charity.

They will support our senior leadership team in identifying and mitigating risk where it relates to systems. They will be a source of advice to team members in relation to our systems. They may assist from time to time in the review of relevant Operating Procedures and Policies to ensure they are fit for purpose.

As part of the Central team this role will manage system development projects, conduct relevant staff induction and training, and liaise with the Senior Office & HR Coordinator to ensure effective working relationships with external suppliers for system maintenance.

• The closing date and time for applications is 5:30pm Thursday 1 May 2025
• Interviews will take place at our office in South Kensington or digitally via Zoom.

Join a small, dynamic team and use your technical skills to play a pivotal role in our Data & Insights team as we support the wider organisation to better use and understand our data.

CRM Data & Insights Analyst
Job ref: CDIA
Salary: £32,000
Location: Old Street, N1 7NH. Most office-based staff work hybrid, working part of the time in the office and part of the time at home.

You will be a key member of the Data & Insights team, responsible for ensuring our data is accurate, complies with all relevant legislation and helps the wider team to make informed data driven decisions.

You will be responsible for helping with the daily management and administration of the Dynamics CRM system and integrations with other systems, with a particular emphasis on supporting CPRE’s fundraising, supporter care, and campaigning activities. You will ensure data accuracy through regular data cleaning, improvements, and de-duplication processes.

In addition, you will provide timely and accurate data selections and create visual reports to support various organisational needs.

Using your mathematical knowledge and statistical tools you will analyse data, providing interpretation and understanding the numbers within the models. Through this you will support the fundraising team to extract value from our Data Sets by identifying correlations in customer behaviours and giving propensities, leveraging both internal and external data.

You will also work closely with the Finance Team. This is an excellent opportunity for someone with excellent analytical and processing skills who wants to take their first step in an analytical career.

We are committed to developing an inclusive and diverse CPRE in which everyone feels supported, valued, and always able to be themselves at work, because we recognise that a diverse and inclusive workforce is important in achieving our vision of a thriving, beautiful countryside for everyone. We therefore welcome applications from people of all backgrounds.  People from ethnic minority backgrounds and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of ethnic minority background and/or disabled, we are particularly interested in receiving your application.

Closing date: 9am on Tuesday 22 April 2025
Interviews: Friday 9 May 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

CPRE is an equal opportunities employer.

No agencies please.

We are looking for a friendly and enthusiastic Grants Assistant with proven interpersonal skills and the ability to work as part of a small team. You will have the confidence to work independently, with the ability to manage and prioritise multiple tasks as well as contribute more widely to the team’s activities.

You will be hard-working, reliable and able to work collaboratively with a wide range of colleagues across both the Charity and with staff across different hospital departments, ensuring that the reputation of the Charity and the Charity Team remains high by always working in a professional manner.

This post provides a key supporting role in the administration of the Charity, and you will provide finance and administrative support to the grant management processes to ensure that applications, approvals and payments are up to date and accurate and comply with charity policy and legislation.

An important aspect of this role will be in supporting the Grants Manager to implement the Charity’s new Grants strategy and deliver a successful grant-funding programme across the Trust, working alongside colleagues to ensure positive outcomes and the wider sharing of good news stories about grant awards.

You will be a point of contact for all grant queries and may need to guide claimants to manage the process, requiring a “helping hand” approach where necessary.

The successful candidate will have experience in an administrative or financial role, which ideally will have involved using online financial systems or databases.

Experience in the charity sector and knowledge of grant award processes would be an advantage.

KEY JOB RESPONSIBILITES

• Processing grants-related payments, working alongside the Grants Manager and other finance teams in the Trust, to investigate and resolve any discrepancies.
   
• Exporting grant and payment information from the Grants system and assisting with the reconciliation of the grants and the accounts systems as required.
   
• Maintaining the grants database and other records as necessary, ensuring systems are kept up to date and correspondence for grant applicants and suppliers are filed and stored in accordance with appropriate Data Protection requirements.
   
• Assisting in the processing, monitoring and follow-up of charity grants, including corresponding with grant applicants to obtain appropriate information to support the grant making process.
   
• Produce monitoring reports for the Senior Management Team and Grants Manager.
   
• Provide support and guidance to NUH staff and to the Charity’s fund advisors, offering advice on appropriate charitable funds expenditure in line with Charity Guidelines and the Charity Commission’s donor intent guidelines and legislation.
   
• Liaison with hospital staff and charity fundraisers in relation to donor intent, including assisting with the fulfilment of Charity Grants and procurement of small items.
   
• Be the first point of contact for small grants, participating in Trust engagement and providing support to applicants and grantees as required. Deputising with the administration of the grant applications and awards process in the absence of the Grants Manager.
   
• Undertake other work in support of the Charity’s objectives and any other duties identified by the Charity Executives and/or Grants Manager.
  
   

 GENERAL DUTIES
 

• Providing effective day to day administrative support covering the Charity phone line and jointly monitor the Charity Grants inbox ensuring all emails are answered or distributed as required.
   
• Providing cover arrangements in relation to general charity administration including opening post, ordering stationery, credit card purchasers, receiving and counting donations (cheque and cash) from staff and other donors in accordance with charity procedure.
   
• Meet and greet donors and visitors as required, and ensuring that a customer-focused approach is adopted at all times to maximise the opportunities of encouraging donor giving.
   
• Assisting new members of staff and providing absence cover for other Finance team members as agreed from time-to-time.
   
• Participating in external and internal annual audits as required.
   
• Working within legal and charity guidelines.
   
• Participating in and contributing to own Personal Development Review.
   
• To carry out any other duties that may reasonably be required.

If you would like to chat more about the role, please contact Lisa Halsall at Nottingham Hospitals Charity.

We have been lucky enough to secure funding from the National Lottery Heritage Fund for our wilder future for Herts and Middlesex Wildlife Trust Project. This is to undertake a programme of digital and cultural transformation at the Trust, creating a more efficient and effective organisation.

You’ll be part of the Trust’s Development Directorate, leading the development and delivery of the Trust’s volunteering transformation plans with the aim to improve collaboration and efficiency across the Trust.

About the role

This is a new role funded by the National Lottery Heritage Fund that will enable the transformation of how the Trust supports volunteering by delivering a programme of volunteer and staff engagement and training, and leading the set up and migration to a new cloud-based volunteer management system. The role will also lead on volunteer development with external partners as part of the project.

The postholder will require the ability to work collaboratively and to implement an agreed project plan to fixed milestones and is expected to support and embrace a positive team culture, and to uphold the Trust’s values and expected behaviours at all times. They should act as a positive role model for staff, volunteers and external stakeholders through a professional, collaborative and engaging approach.

Please see our recruitment for further job description and person specification.

How do we support you?

We offer an excellent benefits package, ranging from office perks, generous leave entitlements and financial benefits. You can find out more on our website.

How to apply

It’s quick and easy to apply.

Once you had read our recruitment pack just email with your up-to-date CV and a supporting statement (max 2 sides of A4), outlining your interest in the role and how you meet the role’s criteria. Please see our recruitment pack online for contact details. 

The application deadline is 9am, Tuesday 6th May 2025.

Early application is encouraged as we will be reviewing applications as they are received and may contact you to discuss your application further before the interview stage.

About the Trust

Herts and Middlesex Wildlife Trust is a local nature conservation charity.

We believe that wildlife should have space to thrive alongside our everyday lives and that everyone benefits from having access to nature.

Our staff team is enthusiastic, friendly and committed to making a difference.

Retail Operations Administrator

Salary£27,104.62 per annum

LocationLondon

Weekly Hours35

The Vacancy

Job Title: Retail Operations Administrator

Location: London

Salary: £27,104.62 per annum

Weekly Hours: 35

Reference: YMC1047962

About YMCA England & Wales:

At YMCA, we are committed to helping young people, families, and communities across England and Wales thrive. Our Retail Operations play a crucial role in supporting this mission by generating vital funds through our charity shops. If you are passionate about making a difference and eager to build your career within a purpose-driven organization, this could be the perfect opportunity for you.

Job Description:

We are seeking a detail-oriented and proactive administrator to join our team at YMCA England and Wales. In this role, you will provide essential administrative support to our field and support teams, ensuring smooth and efficient day-to-day activities. This is an excellent opportunity for an organised individual looking to advance their career in a fast-paced, supportive environment, with the potential to grow within the YMCA family.

Key Responsibilities:

- Print, pack, and dispatch resources to stores and field teams

- Respond to phone calls and emails, utilising standard templates where applicable

- Coordinate hotel and meeting room bookings for team meetings and events

- Provide administrative support to field and support  teams

- Deliver exceptional customer service to stores and customers

- Perform accurate data entry and maintain administrative records

- Assist with other administrative tasks as needed to ensure operational efficiency

Skills we are looking for:

- Proficiency in Microsoft Office (Word, Excel, Outlook)

- Strong communication and customer service skills

- Excellent organisational abilities with a keen attention to detail

- Capacity to handle multiple tasks efficiently in a fast-paced environment

- Previous experience in retail is advantageous

Why join us?:

At YMCA, you’ll be part of a team that makes a real difference in the lives of people across England and Wales. We offer a welcoming, inclusive working environment and opportunities for career growth within the charity sector. If you are committed to supporting our mission and are ready to take on a dynamic administrative role, we’d love to hear from you!

What you can expect:

-Competitive pay and generous allowances regarding holidays, healthcare, pensions, life assurance and maternity/paternity/adoption leave, employee assistance programme, annual season ticket loan* and subsidised gym membership* (*upon successful completion of probation)

Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds, particularly those from disabled and Black, Asian and Minority Ethnic (BAME) candidates. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.

How to apply:

If you believe you have the skills and enthusiasm to excel in this role, please submit your CV. 

As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence.

Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflect our values, our Assistant Store Managers contribute towards the success of their stores by:

• Ensuring highest standard of customer service
• Achieving targets 
• Maintaining a high standard of visual merchandising
• Maximising sales through physical and digital channels
• Supporting with the recruitment and development of volunteers
• Achieving expectations within campaign activities
• Working with the manager to generate stock

Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. 

Due to the volume of donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research. 

What are we looking for:

• Experience in a customer facing role
• Supervisory experience
• Commercially driven to encourage new ideas
• Inclusive approach to developing teams
• Passion for delivering exceptional customer service and achieving the highest retail standards 
• Results driven but with a recognition of right result, right way.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

• 38 days annual leave (plus the option to buy and sell leave)
• Wagestream - claim early access to your wages as you earn them
• Holistic support leave of up to 10 additional days off each year 
• Enhanced family policies (maternity, paternity and adoption leave
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers

£27,500 per annum (pro rata)

Fixed term – 6 months

20 hours per week

Part home/part office (London) based

UNICEF ensures more of the world’s children are vaccinated, educated, and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Supporter Engagement Assistant. You will be joining a dedicated team of 11 who provide the highest level of customer service and directly engage with members of the public by responding to enquiries and engaging in conversations.

As the first point of call for both our supporters and members of the public, you will be handling telephone calls, emails, live chat, text, social and even the odd letter.

This role requires you to ‘think with your head’ and ‘act with your heart’ to ensure that the very best experiences are had by those that contact and engage with us. At times these can be difficult conversations with distressing content relating to children, but you will have access to comprehensive support and experienced colleagues.

You will have an aptitude and experience of using a variety of communication methods, and knowledge of databases. You will work collaboratively as part of a team; you’ll be a proactive problem solver with the ability see cases through to a successful resolution.

Our Supporter Care service is available from 9am to 5pm, Monday to Friday.

If you have any questions about this role, please contact Vicky Johnson, our Head of Supporter Care.

Act now and visit the website via the apply button to apply online.

Closing date: 9am, Monday 14 April 2025.

Interview date: Week commencing 28 April 2025 via video conferencing (MS Teams).

In return, we offer:

· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to flourish in your role

· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children around the world

Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.

We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home.  We will happily discuss other flexible options to suit your circumstances.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

Technology Manager

Location: Cheam, Surrey (on-site, flexible working considered)

Salary: £52,000-£54,000 per annum

Hours: Full time – 35 hours per week

Department: IT

Job Type: Full time

Contract Type: Permanent

At the Charity for Civil Servants, we can’t always prevent the tricky, stressful, sad stuff from happening. But when it does happen, we help current, former and retired civil servants get the best support. Join us as we embark on the next phase of our strategy to ensure we can be there when people need us the most.

We are now recruiting for a Technology Manager who will work to support all colleagues across the Charity. Reporting to the Director of Finance and Resources, you will play a key role in ensuring that the Charity’s technology infrastructure gives staff all the support they need to deliver our objectives.

This role manages a small in-house team, as well as overseeing the procurement and management of our IT infrastructure, managing external suppliers, and supporting colleagues in identifying opportunities for continuous technological improvement. A key remit is also to work with the HR team to identify and deliver any technological training needs.

To be successful in this role, you will be experienced in using MS Dynamics, PowerBI and a CRM in a charity context. You will also need to have hands-on experience of managing office networks and an IT helpdesk. You will have managed IT and data systems and Microsoft ecosystems, and you will have broad knowledge of cloud-based systems including Microsoft Azure, InTune and Amazon AWS.

In return, we can offer you excellent benefits including a health cash plan, Headspace, life assurance, excellent pension, generous annual leave, birthday leave, and interest free loans for season tickets and our cycle to work scheme.

To apply, please submit your CV and a covering letter that states why you would be suitable for this role. The closing date for applications is 11:59 pm on 27 April. Interviews will be held w/c 5 May. Please let us know in your covering letter if any dates that week would be difficult for you.

The Charity for Civil Servants are committed to building and developing a workforce which reflects the diversity of the civil service community that we support. We seek to ensure all job applications are treated fairly, with respect and without bias and we encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor.

You may have experience in the following: IT Manager, Technical Manager, Tech Lead, Technical Project Manager, IT Operations Manager, Technology Lead, Systems Manager, IT Vendor Management, IT Service Integration, IT Infrastructure, Network and Cloud Management and Cybersecurity, etc.

REF-220928

Could you become a vital part of our collaborative and innovative team to make a lasting difference to families? We are looking for a part time Business Support Administrator to join our amazing Adoption team.  

We believe that every child deserves a loving and supportive home and we are committed to providing the highest quality services to help make that a reality, and we are proud of our three successive outstanding ratings with Ofsted.

Position: Business Support Administrator

Location: London / Hybrid, with one day a week in Vauxhall office 

Contract: Permanent

Hours: Part time 18.5 hours a week over 3 or 4 weekdays.

Salary: Pro-rata salary of £12,006 to £13,398 per annum (full time equivalent £24,012 - £26,797 per annum) Plus £1,650 per annum location allowance (full time equivalent £3,299 per annum).

About the role:

As Business Support Administrator, you’ll provide essential administration support to the whole adoption process and play a pivotal role in ensuring that our adoption service is of high quality, is safe and meets performance targets and service standards. You’ll be responsible for a designated area of business support – our Access to Records service.

Your Business Support Administrator responsibilities will include:

· Co-ordinate and administer requests for the Access to Records service, liaising with service users and outside agencies.

· Manage enquiries from service users and other agencies and provide general information.

· Ensure all systems and database information is recorded efficiently and accurately

· Ensure relevant paperwork is completed for all stages of the process

· Provide admin support across all other areas of our Business Support admin team

About you:

As Business Support Administrator, you will:

· Have previous experience of providing great admin support in a busy, demanding environment

· Deliver excellent customer service and work collaboratively with other colleagues

· Be adept at organising and proactive in managing a busy workload and achieving deadlines

· Produce work with a high level of accuracy and attention to detail

If this sounds like you then visit our website to apply today to join a collaborative team who are part of something truly meaningful.

Early applications are encouraged as we may close this vacancy on an earlier basis if a successful candidate is found.

Closing date: 9am, Friday 11 April 2025

Interview dates: Monday 07 and Tuesday 22 April 2025

Other roles you may have experience of could include:

Admin Assistant, Administrator, Admin Support, Customer Admin Support

Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards. Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.

All opportunities with PACT are based in the UK.

Job Title: Philanthropy Manager

Salary: £40,000 - £42,000

Responsible to:  Head of Fundraising, Ruth Strauss Foundation

Accountable to:Board of the Ruth Strauss Foundation

Hours per week:Monday-Friday 9.00am – 5.00pm

Location:  Hybrid: minimum 2 days a week in London office

Job Purpose:

The Ruth Strauss Foundation has ambitious plans for growth over the next 5-10 years and this new role will be pivotal in driving forward our philanthropic growth. This role will lead the development of our major donor programme, building a portfolio of major donors to become part of a lifelong family of RSF donors. The primary focus will be the acquisition of new major donors while maintaining the retention of existing donors. Developing cases of support and impact reports, this role will create bespoke, tailored communications to major donors based on their needs and motivations to support.

The position involves developing a supporter-centric philanthropic journey which will drive an excellent supporter experience and ensures our major donors enter into a lifelong relationship with RSF. Networking and representing RSF at events will be essential in representing the foundation externally, including leading on hosting major donor events for the charity.

Key relationships:

• Head of Fundraising
• Commercial Sales Lead
• Head of Partnerships
• Head of Mission Services
• Fundraising Advisory Group
• RSF major donors
• External Donor Advised Funds

Key responsibilities:

• Lead on the development of the major donor strategy to generate growth in income and donor numbers
• Manage a portfolio of donors, owning a personal income target, focusing on securing five and six figure gifts and multi-year pledge.
• Deliver RSFs Philanthropy programme, ensuring the programme meets budgeted income and spend
• Lead on major donor acquisition, pipeline development and pitches
• Identify and develop a stewardship matrix for major donors
• Create cases for support aligned with our strategic objectives which gives potential and existing major donors the opportunity to engage with and support RSF in ways that align with their motivation
• Produce impact reports and stewardship materials to inspire prospects
• Develop bespoke supporter journeys for major donors, working with donor advised fund organisations where required.
• Organise and host major donor cultivation and stewardship events
• Utilise audience analysis and sector trends to direct strategy and shape the programme, maximising on opportunities.

Key activities:

• Produce a 3 year programme strategy for Major Donor fundraising, contributing to the ambitious growth strategy for RSF
• Develop cases for support for each of the pillars of RSF’s work
• Work closely with the Mission Services team to produce impact reports to inspire and increase connection with RSF
• Identify matched funders for RSF events and secure pledges of support for this
• Work with the Commercial Sales Lead to steward existing philanthropists and secure new opportunities for engagement and income.
• Produce a pipeline of potential major donors and KPIs to monitor performance of the programme
• Set up donor cultivation meetings with new prospects to pitch RSF and gain future major donors for the charity
• Develop bespoke stewardship and donor cultivation events across the year, leading on the project management and event delivery
• Develop a philanthropic supporter journey which aligns with the overall onward supporter journey for RSF fundraisers, focused on creating a lifelong commitment to the RSF family.
• Introduce new fundraising and marketing collateral to support the strategic growth of the philanthropy programme
• Establish business rules for recording major donor data on Salesforce to ensure that future analysis of the programme is robust and reliable
• Work closely with Donor Advise Fund organisations to grow major donor networks and maximise opportunities for RSF
• Attend networking events and activities to drive new audiences and donors to RSF
• Budget management and delivery metric analysis, ensuring a robust contingency planning process is in place.
• Ensure all philanthropic fundraising activities are compliant with fundraising code of conduct, GDPR and other relevant processes/policies
• Conduct regular sector wide and competitor research to stay ahead of trends and maximise opportunities for RSF

Expertise required

• Exceptional experience of developing and managing a major donor programme, managing high value relationships
• Excellent organisational and administrative skills including budget management, project management and prioritisation
• Excellent relationship management across stakeholders of multiple levels and organisations – utilising interpersonal skills to influence, persuade and negotiate
• Experience of developing plans and budgets, and reporting against financial targets and key performance indicators
• Experience working with CRM systems and project planning tools
• Excellent communication skills – able to utilise data analysis to produce compelling proposals and impact reports, understanding supporter motivations, engaging audiences to generate fundraising growth
• Strong team player and project leadership, ensuring clear and regular communication with the RSF team and stakeholders as appropriate
• Strong relationship management across stakeholders of multiple levels and organisations.
• Innovative thinker who has experience of building successful fundraising campaigns from scratch
• A willingness to adapt and be flexible. There are often new projects, changing priorities, and new processes that you will need to embrace
• Ability to keep calm under pressure and maintain a clear head
• Meticulous attention to detail
• Ability to undertake travel, including overnight stays where necessary

Personal Attributes

• Creative, results-driven, and proactive in approach
• Excellent multi-tasker
• Strong interpersonal skills to build positive relationships with a range of stakeholders

How to apply:

We are committed to being an inclusive workforce that fully represents many different cultures, backgrounds and viewpoints. We welcome applications that help us in our mission to be a place where you can be yourself and thrive.

Please share your CV and covering letter.

Interviews will be planned as applications come in. The application process may close early.

If you have any queries on this role, please contact us.

We take your privacy very seriously and promise to keep your details safe. Check our Applicant Privacy Policy to find out more.

About the Ruth Strauss Foundation

In early 2018, Ruth Strauss, the wife of Sir Andrew Strauss the former England cricket captain, was diagnosed with an incurable lung cancer that affects non-smokers. Ruth died on December 29th 2018; she was 46 years old and mother to two children, then aged 10 and 13.

In her memory, Sir Andrew has launched The Ruth Strauss Foundation to:

• Provide professional emotional support for families when a child is facing the death of a parent
• Facilitate collaboration and influence research in the fight against non-smoking lung cancers

We're looking for 2 kind, compassionate and resilient Specialist Support Workers to join our Mental Health service in Tower Hamlets.

£29,500.18 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Healthcare Cashplan through our partner Healthshield
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Specialist Support Workers help to enable vulnerable customers living at the scheme to manage their tenancies, mental/ physical health and wellbeing and assist them to move to social housing within the community. It is a step-down service with a short licence tenancy up to 28 days.

The shift pattern for this role consist of: early shift 9am to 5pm and late shift 12pm to 8pm. Weekends and bank holidays 9am to 5pm

The contract for this role is expected to end: 31st March 2026

What you'll do:
* Undertake key-working responsibilities for a caseload assigned by the Manager
* Conducting regular flat checks and medication spot checks.
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
* Create support plans / risk assessment plans for providing appropriate services based on the assessment and reflecting the services and resources available
* Support customers to access local activities and services to maintain and improve health and well-being, avoid hospital admission, support to access and maximise welfare benefits
* Support customers to undertake activity of daily living (ADL), including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation and maintain their home.
* Link customers immediately with Green House to secure appropriate accommodation. Maintain regular contact with Green House.
* Develop and maintain links with all key agencies and service providers in the local community in Hackney

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
Relationship-building
- Empathy and respect for all individuals, with the ability to build relationships and understand people's motive and perspectives.
Motivation
- Committed to making a positive impact for individuals.
Adaptability
- Resilience and flexibility in changing circumstances, with the ability to work under pressure and deal with uncertain or unexpected outcomes
Communication
- The ability to collaborate with and influence a wide range of people in person and through written communication
Problem solving
- The ability to objectively analyse situations, using information and clear judgement to generate effective response

What you'll bring:

Essential:
? Worked in a customer care setting with transferrable skills.

Desirable:
? Up to NVQ Level 2/3 or equivalent.

? Past or present experience in providing support to people with mental health, Learning Disability, Substance misuse and Autism

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

About the role

You will join Solent Mind at an exciting time as we launch our new CRM and will play a vital role in ensuring we exploit all the opportunities this will bring to the organisation. You will ensure the effective technical leadership and day to day management of our CRM system and digital systems within Solent Mind, operating across the breadth of our delivery. You will maximise the potential this brings to respond effectively to charity, service user, staff and funder needs.

You will manage and implement changes within our new primary CRM and also other CRMs.

You will identify and address training needs and map our internal processes.

You will also monitor and maintain our data integrity and ensure data security and protection.

About you

You will be skilled in managing databases and importing/exporting data. You must have strong problem-solving abilities and excellent organisational and time management skills with ability to work under pressure. 

You should also have excellent CRM and digital system knowledge as well as excellent IT & Digital skills.

You are able to motivate colleagues and drive change. Being self-reflective and adaptable is an added asset to your skillset.

You will have a passion to make a meaningful contribution to the vital work our charity does each year and will want to join us in making a big difference to many people’s lives. You may have your own lived experience of mental health challenges or just feel strongly that Solent Mind is the right fit for you and your skillset.

About us

We're Solent Mind! We’re part of a network of over 100 Local Minds who tailor trusted mental health services to our communities. We set our own strategies and partnerships and rely on the support of our brilliant local fundraisers.

We collaborate with Mind to make sure their pioneering campaigns, information and research make a difference in Hampshire. Together, we make better mental health possible both locally and nationally.

Benefits 

Our Gold Award for Workplace Wellbeing Index 2022/2023 and being a Mindful Employer reflects our commitment to our lively, friendly teams. We empower our people to have a voice, discover new opportunities and develop their careers. In addition to knowing you’re making a difference, you’ll also enjoy excellent benefits, including:

• Flexible working to promote a healthy work/life balance
• 25 days’ annual leave rising incrementally to 30 days per year
• Pension plan
• Employee Assistance Programme
• Season ticket and cycle-to-work scheme

If you’re ready to join the fight for mental health, visit our website to find out more and apply.  

Closing date: Midnight on Monday 28 April 2025.

Interview date: Friday 9 May 2025.

Posts may be subject to a relevant DBS check.

Solent Mind welcomes applications from all the communities in which we work. Appointments are made on merit.

Registered Charity No: 1081116. Registered with Limited Liability in England and Wales No: 4004500.