Customer support jobs

About the roles:

Camden’s Integrated Drug and Alcohol service is offering an incredible opportunity for individuals with lived experience of homelessness and/or substance use to join a pioneering team supporting others in their recovery journey. With one year of funding secured, we are seeking two passionate and dynamic individuals to take on specialist roles, based at both treatment sites and within Camden hostels. These roles will also involve working alongside the In-reach team and the Specialist Women’s team, allowing you to make a tangible impact on the lives of clients by helping to shape and enhance services for those who need them most. You will be a familiar, trusted face, guiding clients through their recovery journey, empowering them to access treatment and overcome barriers, while contributing your own insights to ensure services are truly supportive and accessible.

In these roles, you will have the opportunity to develop your skills in trauma informed interventions, working alongside expert practitioners to transform how clients experience treatment. The focus is on creating safe, welcoming spaces for individuals to seek help without fear of further harm or trauma, while also engaging in meaningful activities that inspire positive change in their lives. You will be pivotal in supporting Camden’s hostel pathway clients, helping them not only access treatment but also discover the strength within themselves to rebuild their lives. This role offers an exciting, empowering career development opportunity to make a real difference, leveraging your lived experience to guide others, and to grow within a supportive, developmental environment at SHP.

For occupational requirement reasons, one of the two roles advertised will be protected for female only applicants (exemption under the Equality Act 2010; Schedule 9 Part 1). 

About you:

• An individual with a lived experience of substance misuse as well as experience of accessing Treatment and Recovery services.
• An understanding of the principles of planned support and working with vulnerable people.
• An understanding of the principles underlying a quality and customer focussed service with the proven ability to empower service users.
• The ability to be self-motivating, work under pressure and manage time effectively, prioritising different areas of work according to need.
• Willingness to work flexibly in response to changing organisational requirements and work outside of office hours on occasion.
• Strong time management skills, ability to work on own initiative, manage competing priorities and maintain high standards.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 11th May at midnight

Interview Date: Wednesday 21st and Thursday 22nd May at SHP Head Office in Kings Cross

This post will require an Enhanced DBS check to be processed for the successful applicant. 

About the role:

If you’re passionate about helping people rebuild their lives through employment and want to be part of a service that truly changes futures, this role offers a unique and rewarding opportunity. Working within our Achieving Potential department, you’ll be at the heart of a transformative service that supports people with lived experience of the criminal justice system to secure and thrive in meaningful, paid employment. As part of our small, dedicated team delivering the Individual Placement Support (IPS) Employment project, your work will directly contribute to improved wellbeing, confidence, and long term recovery for every person you support.

This role is ideal for someone who brings both empathy and drive, and is confident providing one to one, personalised support across the whole employment journey, from job searches and applications to interviews and long term career progression. You’ll collaborate closely with probation services, mental health teams and employers, building strong networks that open real opportunities and create lasting impact. The work you do won’t just help people into jobs; it will open doors to independence, stability and a sense of purpose.

We’re committed to developing our team, and you’ll receive full training in the IPS model, along with opportunities to grow within an innovative organisation that invests in your learning and progression. If you want to make a genuine difference and grow your career in a supportive, values led environment, we’d love to hear from you.

About you:

• Committed to inspiring and motivating people into work
• Thrives in bringing a creative approach to their working.
• Comfortable multi-tasking and managing working under pressure
• Has the ability to relate well to others, as well as encouraging and fostering change.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need.

Important info:

Closing date: Sunday 27th April at midnight

Interview date: Tuesday 15th and Wednesday 16th May at SHP Head Office in Kings Cross

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Location: Barnet, North London (Hybrid – 3 days in office)
Salary: £29,291 - £34,963 per annum
Contract: Permanent, Full-time (37.5 hrs/week) – Flexible working considered
Application: Rolling – Send your CV to Hannah ASAP

Join a high-performing, award-nominated fundraising team as a Supporter Engagement Officer. This is an exciting opportunity to play a vital role in a well-established charity that’s making a tangible difference every day.

As part of the Individual & Community Team, you’ll be central to building lasting relationships with supporters, helping to grow income streams across individual giving, in-memory and legacy donations, regular giving, lottery, and general fundraising. This role sits within the Supporter Engagement function, but its reach spans across stewardship, donor development, and communications.

About the Role

You’ll be the first point of contact for a wide range of supporters – from someone donating after a sky dive, to those giving in memory of a loved one. This is a deeply varied and people-focused role where emotional intelligence, empathy, and professionalism are key.

Responsibilities include:

• Delivering high-quality donor care and stewardship

• Creating and supporting multi-channel fundraising campaigns

• Managing supporter journeys and communications

• Analysing campaign performance and suggesting improvements

• Supporting team-wide initiatives and cross-functional collaboration

About You

You’re empathetic, well-organised, and a confident communicator who thrives on building relationships. Ideally, you bring at least a year of experience in one or more areas such as regular giving, in-memory fundraising, supporter stewardship, or legacy giving. You’re just as comfortable crafting engaging email content as you are talking someone through how to set up a tribute page.

You’ll need:

• Strong interpersonal and written communication skills

• A good understanding of supporter care principles

• Experience using CRM systems (e.g., Beacon) and working with donor data

• The confidence to speak with supporters from diverse backgrounds with sensitivity and compassion

This is a rolling recruitment – if this sounds like the role for you, don’t wait. Send your CV to Hannah today and take the next step in your career with a purpose-led, inspiring organisation.

If you would like to receive a full job pack please email Hannah Laking ator call her on 020 7820 7331.

Harris Hill is a certified B Corp™ and a leading charity recruitment agency, committed to equitable and inclusive recruitment practices. Applications from all sections of the community are actively welcomed, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics

The Talent Set are delighted to be working with a fantastic charity focussing on mental health and wellbeing to find their Supporter Acquisition Manager.  

The charity offers a flexible working environment with hybrid working 2 days per week from their office in Cheam, Surrey. 

Working alongside colleagues across the Charity, the Supporter Acquisition Manager will play a key role in driving growth in new supporters and income, innovating, developing and delivering products and campaigns that inspire their audiences and underpinning the Charity’s work through growing sustainable income. 

Key Responsibilities:

•  Supported by the Head of Individual Giving and Legacy, and working with your team, you will drive the development and implementation of a multi-channel acquisition strategy. This will drive lead generation and acquisition of new supporters, growing the charity’s base of supporters, planning, testing and refining approaches to build a scalable programme which delivers volume whilst maximising long-term ROI.
•  Identify opportunities to engage key audiences at moments that matter, such as inductions, promotions, training and development programmes, transfers, secondments and retirements, working in collaboration with colleagues and in partnership with external stakeholders to design and implement new approaches.
•  Work with the appointed agency to develop a regular giving proposition that delivers a strong sense of community across supporters; valuing those who function as custodians of the nation and each other.
•  Work with organisational processes and develop strong project governance to launch supporter acquisition activities across our product range, including but not limited to; Direct Mail, email, telemarketing, social & digital activity and events.  
•  Manage the Supporter Acquisition budget, ensuring income and expenditure budgets and forecasts are achieved with any critical variances being reported promptly.
•  Working with the Supporter Engagement team develop and implement a cross-channel programme of regular impact stewardship for new donors designed to engage, retain and inspire future support, with a focus on payroll and direct debit donors.
•  Work with the Supporter Engagement team to implement key cross-sell opportunities to our current donors through insight-driven customer journeys. 
•  Manage and grow the Charity’s payroll giving programme and represent the Charity as needed in key sector forums on payroll giving.
•  Manage the Donor Acquisition Officer to continue to expand our lottery programme as well as introduce new methods of engagement.

Person Specification: 

•  Demonstrable experience of developing and delivering successful donor acquisition programmes across a range of marketing channels.
•  Understanding of digital platforms and how to maximise them for the benefits of fundraising and supporter engagement.
•  Understanding of fundraising performance metrics and KPIs, with experience of interpreting campaign analysis and supporter insight to drive continuous improvement.
•  Understanding and experience of payroll giving and working with with Professional Fundraising Organisations and Payroll Giving Agencies.
•  Understanding of audience segmentation and its application for campaign targeting.
•  Experience of creating and delivering an effective case for support for potential donors, with demonstrable results.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Overall Purpose

To work and lead on setting clear standards for high quality gathering, recording, monitoring and use of data collected via our grant’s programmes and initiative, accessing this data to inform donor grant reports, infographic data sharing, donor reports and network reporting in an accurate and transparent way. Reporting to the Head of Impact you will be technically proficient in monitoring data use of the CRM systems. You will also work directly with the Senior Leadership team on initiatives requiring evidence of impact and return on investment. The Data Officer will work closely with colleagues across the Foundation contributing to the delivery of the Foundation’s Strategic Plan, vision, and values.

Responsibilities

To lead on the accurate recording, management, and accessibility of data gathered through the Foundations programmes and initiatives via our Salesforce CRM system and future platforms, including potential Social Value and Social Return on Investment models.

Support the grants team in recording and maintaining accurate data, ensuring records are complete, up-to-date, and compliant. Conduct routine system checks and regular data cleansing as required.

Support monitoring received from grantees, helping extract key data and learning, checked by Head of Impact.

Provide support to Head of Impact with Salesforce CRM training to internal teams to enhance data usage and impact measurement.

Performance Management

Collect, analyse, and present relevant data on a quarterly basis to support donor reporting.

Produce data driven reports aligned with the Donor Care Plan, ensuring accuracy in evaluation, impact measurement, and End of Grant reporting (quality checked by Head of Impact).

Develop and submit annual data reports for platforms such as 360 Giving, FREA (Funders for Race Equalities Alliance), IVAR and other partnership platforms aligned to BLCF work including UK Community Foundation Quality Assurance.

Provide insights and key learnings that demonstrate the effectiveness of grantmaking, inform strategic decisions, and highlight return on investment.
 

Relationship Management

Regularly connect and engage with wider Community Foundation network to ensure BLCF’s data systems remain fit for purpose and aligned with sector best practices.

Participate in cross-foundation learning initiatives to stay updated on trends in data-driven grantmaking and impact measurement.

Work with the Head of Business Development to provide insights from donor trends and grant impact data, supporting fundraising and partnership strategies.

Representing the Organisation

Maintain a strong understanding of community and charity sector issues to inform BLCF’s data strategy and grantmaking approach. Ensure relevant insights are shared across the team.

Develop and maintain an appropriate network of contacts within the grantmaking sector across BLCF’s geographic reach.

Serve as a BLCF ambassador, promoting the Foundations values and impact through data storytelling and sector engagement.

Be an ambassador for the work of the Foundation by demonstrating its values in the delivery of its work.

Skills, Knowledge and Experience

Essential:

• Some demonstrable experience in managing data systems and CRMs to ensure accurate data is recorded and record maintain for reporting purposes.
• Some understanding of the wider voluntary and charity sector.
• Excellent personnel skills and able to work effectively within a small team providing support across a width of areas.
• A self-starter, able to act on own initiative and to organise, plan and prioritise own workload to meet deadlines.
• Ability to work effectively under pressure and to demonstrate a professional approach in a range situation.
• Fully computer literate including Word, Excel, Power Point and use of databases, CRM and SROI models or similar.
• Able to demonstrate how diversity, equality and inclusion (DEI) can be made integral to their work and service delivery.
• Committed to customer care and the provision of high-quality services
• Detail-oriented
• Punctual.
• Committed to learning and development.
• Ambitious, energetic and with an outward focus.
• Highly motivated, with an enthusiasm and determination to build the resources available and needed to support community needs across Bedfordshire.
• Creative and flexible in outlook.
• Strong commitment to the values of the Community Foundation.

Desirable:

• Some prior experience of grant-making or similar work.

• Track record of analysing and presenting data to inform decision-making and improve processes.

• Some previous experience of developing reports and insights for funders, donors, or key stakeholders.

• Research and data analysis; ability to process information accurately and write succinct reports. 

• People with lived experience / professional experience of support for minoritised communities are particularly encouraged to apply. 

• Understanding of need in the Bedfordshire County.

• Familiarity with legal and financial requirements for charities, community groups and social enterprises.

• Statutory sector experience such as; commissioning / procurement, police, health, etc.

• Proficient in use of Salesforce or similar CRM. 

• Some knowledge and understanding of equality issues and legislation relating to the charity sector. 

• Current driving licence and access to a vehicle.

Join Our Team!

Crohn’s and Colitis UK has an exciting opportunity for a Trusts & Philanthropy Officer to join our team. In this role you’ll play a key part in growing our income from charitable trusts and foundations,  whilst also cultivating relationships with our major donors to inspire long-term support and generate sustainable funding.  If this sounds like a good fit for your skills and experience, then we’d love to hear from you!  

About Us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2025 and beyond, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!

Role Overview

Around 75% of your time will be devoted to securing funding from trusts and foundations. This includes researching, identifying new opportunities and crafting compelling, tailored funding applications. The remaining time will be dedicated to building and nurturing relationships with new, lapsed and existing major donors and developing creative and engaging stewardship plans to inspire and secure high value gifts.

About you

This is a great role for someone with previous experience of both Trust Fundraising and Major Donor Fundraising. You’ll have excellent communication skills to enable you to quickly build solid, strong relationships both face to face and over the telephone. Excellent writing skills are essential as well as good organisational skills and CRM experience. In these challenging times you’ll need to channel your creative skills to develop exciting stewardship plans.

In this role you will need:

• Previous evidenced experience of securing donations from Trusts and Foundations, and Major Giving Fundraising experience
• Experience of producing outstanding, high quality, imaginative and compelling applications and reports
• Experience in prospecting for new business opportunities via multiple research channels

Please see our Recruitment Pack for details of our full Job Description and Person Specification.

Our Location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home,  although there will be occasions when you will need to attend face-to-face meetings with, donors, your team, our partner agencies, or several team away-days each year. In addition, the charity meets four times annually at its office in Hatfield (or a location in London) for its ‘All Staff Together’ days, at which attendance is mandatory.

Benefits

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

We have an exciting opportunity for a Helpline Advisor, internally known as a Triage & Early Interventions Office to join the team in Ingatestone, Essex, working 30hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

• You will be supporting people on the telephone, by text or email from a variety of different backgrounds, all with different experiences.
• No two days are the same & you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience.
• You will be supporting clients who have experienced domestic abuse. Previous experience is not required as you will receive robust training prior to working directly with clients.
• You will also receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.
• These roles are based in our Essex office in Ingatestone. There may be an option to split the work between home and the office. You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development.

Please see attached Job Description and Person Specification for further details

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Key responsibilities:

Income Generation

• Drive online income generation through effective use of digital fundraising platforms, social media, and supporter journeys.
• Optimise and manage digital giving platforms, such as Funraisin, to increase donations and supporter engagement.
• Expand and enhance peer-to-peer fundraising, ensuring fundraisers have the tools and motivation to maximise income.

Digital & Social Media

• Increase digital reach and visibility, making sure fundraising messages are seen and acted upon.
• Leverage social media fundraising tools, such as Elovate (CommittedGiving), to improve donor retention and engagement.
• Use AI-powered tools to streamline prospect research, automate content personalisation, and optimise donor engagement.
• Develop and execute strategies to convert social media and website visitors into long-term donors.

Support & Collaboration

• Provide guidance and digital tools to e-volunteers and fundraising champions, enabling them to spread AvMA’s fundraising messages and attract donations.
• Analyse and report on digital fundraising performance, using insights to refine strategy and improve return on investment.
• Contribute to digital income diversification, exploring new revenue-generating opportunities such as online retail or supporter-driven fundraising products (e-commerce experience desirable).

Other Duties

• To undertake other duties as required commensurate with this post.
• To travel as necessary for events and fundraising activities

Technology Manager

Location: Cheam, Surrey (on-site, flexible working considered)

Salary: £52,000-£54,000 per annum

Hours: Full time – 35 hours per week

Department: IT

Job Type: Full time

Contract Type: Permanent

At the Charity for Civil Servants, we can’t always prevent the tricky, stressful, sad stuff from happening. But when it does happen, we help current, former and retired civil servants get the best support. Join us as we embark on the next phase of our strategy to ensure we can be there when people need us the most.

We are now recruiting for a Technology Manager who will work to support all colleagues across the Charity. Reporting to the Director of Finance and Resources, you will play a key role in ensuring that the Charity’s technology infrastructure gives staff all the support they need to deliver our objectives.

This role manages a small in-house team, as well as overseeing the procurement and management of our IT infrastructure, managing external suppliers, and supporting colleagues in identifying opportunities for continuous technological improvement. A key remit is also to work with the HR team to identify and deliver any technological training needs.

To be successful in this role, you will be experienced in using MS Dynamics, PowerBI and a CRM in a charity context. You will also need to have hands-on experience of managing office networks and an IT helpdesk. You will have managed IT and data systems and Microsoft ecosystems, and you will have broad knowledge of cloud-based systems including Microsoft Azure, InTune and Amazon AWS.

In return, we can offer you excellent benefits including a health cash plan, Headspace, life assurance, excellent pension, generous annual leave, birthday leave, and interest free loans for season tickets and our cycle to work scheme.

To apply, please submit your CV and a covering letter that states why you would be suitable for this role. The closing date for applications is 11:59 pm on 27 April. Interviews will be held w/c 5 May. Please let us know in your covering letter if any dates that week would be difficult for you.

The Charity for Civil Servants are committed to building and developing a workforce which reflects the diversity of the civil service community that we support. We seek to ensure all job applications are treated fairly, with respect and without bias and we encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor.

You may have experience in the following: IT Manager, Technical Manager, Tech Lead, Technical Project Manager, IT Operations Manager, Technology Lead, Systems Manager, IT Vendor Management, IT Service Integration, IT Infrastructure, Network and Cloud Management and Cybersecurity, etc.

REF-220928

We have an exciting opportunity for a Caseworker to join the Stalking service which is part of our Affected by Crime (ABC) team in Humberside, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the Role:

As a Stalking Caseworker you will:

• Manage your own caseload of service users which will include safety planning, risk and need assessing and completing an action plan with the service user
• Complete in depth needs assessments to complete actions such as advocating with the police or other criminal justice agencies, voluntary sector or statutory sector services
• Signpost or refer service users to other services and may signpost to online tools and resources
• Work with the service manager to upskill external colleagues, promote the service and raise awareness about the service and about stalking more generally

You will need:

• To be a confident and empathic caseworker who can professionally challenge and promote the best outcomes for service users
• Experience of casework, supporting others and assessing needs and risk
• Experience of safeguarding people, maintaining a confidential service and working with sensitive data

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Digital Communications Officer 

About NASP 

The National Academy for Social Prescribing (NASP) is a registered charity and company limited by guarantee. Our goals are to promote social prescribing and to bring about a social revolution in wellbeing, as set out in the NASP Strategic Plan.

To learn more about our organisation, partners, and social prescribing, please visit our website. 

At NASP, we operate a flexible, hybrid working model to support both collaboration and individual needs. Most work is carried out remotely, with Microsoft Teams serving as our primary platform for meetings and planning. We also provide access to an office space at London’s Southbank Centre, which staff can use as needed.

Travel may be required for in-person meetings, site visits, events, or team away days, ensuring opportunities for connection and shared learning. Travel requirements will vary depending on the duties of each particular role.

Our working culture values flexibility, wellbeing, and collaboration. We are committed to supporting our staff to work in ways that suit their roles and personal circumstances, fostering an environment where everyone can thrive and contribute to the success of the organisation.

Inclusion at NASP 

At NASP, we are passionate about creating an inclusive workplace. It’s important to that we represent the communities that social prescribing aims to serve and therefore we welcome applicants with lived experience of social prescribing. We also particularly welcome applicants from global majority and LGBTQIA communities, and those who identify as disabled and/or neurodiverse to apply. 

We guarantee to interview candidates who identify as disabled as part of our Disability Confident Scheme commitments, provided that they meet the minimum criteria for the position. 

NASP seeks to be a truly 21st Century employer and organisation. Supporting our staff’s wellbeing is central to that goal, as our staff are one of our greatest assets. We are committed to ensuring fairness and accessibility throughout the recruitment process and will consider reasonable adjustments to meet individual needs. While adjustments will depend on specific circumstances, common examples include: 

• Flexibility with interview times and formats, including location 

• Providing documents, such as the application form, in alternative formats (e.g., large print, braille and pre-recorded video or audio recordings)

If you require adjustments, an alternative method of application, or would like to discuss your specific needs, please contact us, and we will do our best to support you.

How To Apply 

To apply for this role, please complete all sections of the application form (available on the Careers page of the NASP website) and send to the recruitment team by 12:00 (midday) on Monday 28th April.

Please do not send a CV, as we only assess applications based on the information provided in your chosen application format. 

Interviews will be held w/c 5th May, please indicate on your application form if you might be unavailable during this period.

Applications are welcomed from applicants who wish to apply for a position based on a flexible working arrangement. Should a candidate be successful after the interview stage, any reasonable requests will be reviewed and be sought to be accommodated within the needs of the role. All appointments are subject to proof of right to work in the UK, references and a 3-month probationary period. 

To support us with monitoring our commitments to access and inclusion, we kindly ask you to answer our Equal Opportunities form alongside your application. Your responses will not be shared with the panel.

For more information or an informal conversation, please email any questions to our recruitment team. We look forward to hearing from you about the role of Digital Communications Officer. 

Role Details & Staff Benefits 

Salary: £29,500 per annum 

Duration: 12 months (with possibility of extension) 

Hours: Full time 

Location: Hybrid – NASP have an office space at London's Southbank Centre which can be used by staff at any time. The role will be expected to work up to 2 days per week in the office with the remainder at home. There may also be additional occasional travel required for staff days and other events. 

NASP offer a range of core benefits for staff on payroll, including:  

• 30 days paid annual leave per annum, plus Bank Holidays   

• An additional day of paid leave per year on your birthday  

• Opportunities for Volunteering & CPD days each year  

• Opportunity to request flexible working arrangements, including compressed hours  

• Contribution to annual eye test, eyeglass purchase, and flu vaccination  

Purpose of This Role: 

Reporting to the Head of Communications, the role will provide support for a range of Comms functions across the organisation, particularly NASP’s social media, website, newsletter, CRM, and video & graphic design. 

Person Specification: 

Experience & Knowledge: 

• Knowledge and experience of Facebook, Instagram, X, You Tube and LinkedIn platforms, including the creation of organic content and paid for campaigns

• Ability to write, proofread and edit copy to a high standard for a wide range of audiences

• Experience of website management and maintenance 

• Ability to synthesise complex information into simple but accurate content

• Ability to design and create strong visual content suitable for different social media channels and a range of audiences, using Canva or similar programmes 

• Team-player who shares their knowledge and supports colleagues 

• Proactive and organised self-starter able to use their own initiative and make tasks their own 

Skills & Attributes: 

• Affinity with NASP’s Values as defined in the NASP Strategic Plan 

• Video editing skills

• Experience of working on a behaviour-change campaign aimed at the public 

• Experience working with Hootsuite or a similar platform

• Knowledge of Google Analytics

• Experience working with Umbraco or Wordpress 

• Experience of working with a Customer Relationship Management system (CRM) or Microsoft Dynamics

• Knowledge of best Search Engine Optimisation (SEO) practices 

• Understanding of social prescribing and the work of the National Academy for Social Prescribing 

Responsibilities: 

• Develop and execute NASP’s social media plan, ensuring that activity aligns with the organisation’s strategic priorities, and to develop a holistic social media approach based on organisational objectives 

• Support the Head of Communications on website development and management, such as updating, editing and improving pages, using a CMS, sourcing content and ensuring accessibility 

• Lead on NASP newsletter communications, developing customer journeys through the CRM and implementing effective segmentation of audiences and messages

• Lead on internal communications by writing and sending a weekly staff email, updating the intranet

• Generate case studies and other content across all digital channels and to proactively contribute to the editorial calendar, ensuring relevant content is promoted at the optimal time on the most effective channels

• Collating and designing documents such as evidence reviews and reports

• Engage and respond to social media engagements, proactively reaching out and creating opportunities 

• Management of the central communications and enquiries inboxes, responding to and triaging enquiries from external and internal sources

• Create videos and graphics highlighting NASP’s work, and support the creation of videos and podcasts featuring NASP’s ambassadors and projects

• Lead on evaluating impact of social media and related activity and recommending action to take to maximise achievement of objectives

• Grow NASP’s online presence, and to scope further opportunities in line with the business objectives 

• Work with colleagues to deliver NASP’s webinar programme

• Work with Programmes and Corporate Affairs teams to promote NASP’s events, coordinating social media marketing, and to provide administrative support for events when required 

• Administrative support for the Communications team, as required 

• Update NASP’s CRM as required 

Reporting To: Head of Communications  

Do you want to use your skills to support a global mission and inspire generosity? If so, GOD TV has an exciting opportunity for you!

We are seeking a dynamic and enthusiastic Events Co-ordinator to join our Partnerships team and play a key role in planning and executing a variety of fundraising events. From large-scale conferences to intimate partner gatherings and festivals, you will be instrumental in creating memorable experiences that foster support for GOD TV's mission.  

About GOD TV

GOD TV is a global Christian media organisation dedicated to sharing the Gospel and making a positive impact in the world. Our mission is to reach people with the message of hope and inspire them to transform their lives. As an Events Co-ordinator, you will have the opportunity to contribute directly to the growth and sustainability of GOD TV through engaging and successful fundraising events.  

About the Role

As an Events Co-ordinator, you will be responsible for the entire event lifecycle, from initial planning to post-event evaluation. Your key responsibilities will include:

• Planning, coordinating, and executing all aspects of fundraising events, including venue selection, logistics, budgeting, and marketing.  
• Managing event timelines, budgets, and vendor relationships to ensure seamless execution and cost-effectiveness.  
• Developing and implementing strategies to maximise event attendance and fundraising revenue.
• Ensuring all fundraising aligns with our charitable aims, fundraising approach and missional pillars (Souls, Israel, Revival).

For a full list of duties and responsibilities, please refer to the attached job description.

Why Join GOD TV?

This is more than just a job; it's an opportunity to be part of a team that is making a real difference by sharing the word of God, with a reach of over 500 million people worldwide. We offer a supportive and collaborative work environment, where your contributions are valued and you can grow both personally and professionally.

• Position Type: Full-time – 37.5 hours per week
• Salary: £32,000
• Location: Home-based (UK) with regular travel  
• Interview Dates: 7th/8th May

Genuine Occupational Requirement: Due to the nature and strategic influence of this role, we believe that there is a Genuine Occupational Requirement (GOR) for this role to be fulfilled by a practicing and committed Christian believer. The profile and significant impact that we expect this role will achieve both within GOD TV (in terms of organisational ethos) and with external stakeholders, justifies and supports this GOR. 

We are currently looking for a Specialist Black & Minoritised Communities Independent Domestic Violence Advocate.

Successful candidates must be able to demonstrate knowledge, expertise and previous experience working with Black & Minoritised victims of domestic abuse including intersectional barriers, honor based violence & forced marriage.

The role is full-time working 37.5 hours per week and offered on a hybrid basis working between our London office and home.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

As a Independent Domestic Violence Advocate you will be:

• You may be a qualified IDVA or a Domestic Abuse Outreach Worker wanting to develop your work for Black & Minoiritised victims of domestic abuse as part of our BMC team.
• Implement effective ways of working with victims and those supporting them to increase safety and reduce harm.
• Provide a high-quality, front-line service to victims of domestic abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+
• Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse.

You will need:

• To be comfortable with running group training sessions and be willing and able to share your specialist knowledge with acute stakeholders..
• Have excellent communication skills, a proactive approach and the confidence to be able to influence the way in which this service is delivered are key.
• Have a knowledge of help-seeking intersectional barriers and the support needs of BMC idenified victims of domestic abuse (in heterosexual or same-sex relationships).
• Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.
• Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
• Understand safeguarding issues, and the legal responsibilities surrounding these issues.
• Direct service delivery to victims of domestic abuse or other vulnerable people.
• Have excellent communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.
• Have a strong crisis management skills and the ability to deal with stressful and difficult situations.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Campaign Against Arms Trade is seeking an experienced IT manager on a part-time basis (21 hours per week) on a monthly rolling contract starting in May.

This role is hands-on with a broad responsibility of providing subject matter expertise along with general IT support, systems administration and project management. The office is based in east London and the role requires 1 day a week to be on-site. Regular responsibilities include patch management, back-ups, 1st line support, troubleshooting a variety of systems, managing on-going projects (some with 3rd party contractors), vulnerability management & monitoring of security alerts.

Required:

• IT management experience.
• IT operations background (either from 1st/2nd line support, sys admin and/or networking).
• Experience of working in a small organisation with a broad set of responsibilities.
• Linux system administration and CLI skills.
• Experience of managing projects and external contractors.
• An honours degree in computer science (or closely related field).
• Professional IT certifications (e.g. in networking, sys admin, cyber, etc).
• Credential management, mobile device management, endpoint security & documentation.
• Ability to effectively and efficiently explain complex issues to non-technical workers.
• Enthusiasm for providing 1st line support for your team.
• Experience of supporting remote workers.
• Experience of managing sensitive information within current data protection legislation.
• Experience of supporting network devices (firewall, VPNs, access points etc).
• CRM/CMS support.
• Support for and understanding of CAAT’s objectives, aims, and values, and a commitment to equality, diversity and inclusion.

Desired:

• Experience of working in a non-profit organisation.
• Experience and interest in information security.
• Background of campaigning and/or activism.
• Demonstrable interest in technology/IT/cyber security outside of work.
• Experience of supporting high-risk systems, projects, persons and/or organisations.
• Due to the sensitive nature of the organisation's work, it will be necessary to perform background checks and applicants will be expected to consent to this process before employment begins. The successful candidate will also be required to sign a Non-Disclosure Agreement.

CAAT pays freelance contractors a day rate of £288.89 (£41.27 per hour).

We particularly welcome applications from members of marginalised communities.

How to tender an application

To apply please send your CV and a cover letter to contact-caat [at] proton [dot] me

Applications will be considered as they are submitted and an appointment may be made before the deadline of Friday 2nd May.

If you prefer to send your application with a higher degree of confidentiality, create a free ProtonMail account (or, if you have one, use an existing account) and use that to email our ProtonMail account. If you need guidance on how to use ProtonMail, please use the guides on their webite on how to get started.

If you have any queries regarding this post or any of the information we have given, please visit our website or contact us on the email given above. Thank you for your interest.