Customer Services And Data Manager Jobs in Islington, Greater London
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Patron Fundraising Executive
Location: Head Office (Regents Park, NW1 4RY)
Department: Fundraising
Salary: £36,750 per annum
Vacancy Type: Permanent
Business Area: Enabling Functions and Professional Services
Purpose of the role
ZSL’s Patron Executive will maximise fundraising revenue for ZSL through our Patron programme and will drive forward our wider mid-value donation portfolio. The postholder will be responsible for the recruitment, cultivation and engagement of our Patrons, underpinning strategic areas of delivery and generating essential income. The Patron programme is currently under review, and the postholder will support and lead on the review and will launch the new strategy and programme
Key responsibilities:
- Lead on the management of the Patron programme and mid-value donor portfolio.
- Will manage the day-to-day delivery of the Patron programme including coordinating the renewals process and responding to enquiries.
- Develop and deliver the recruitment to the Patronage programme, effectively promoting the programme across a range of audiences. Work with colleagues to identify and recruit prospects to the programme and deliver retention activity to uplift individuals to Patronage
- Develop and deliver the retention programme for Patrons, collaborating with colleagues on stewardship and cultivation plans including a programme of communications and engagements, including events.
- Support the Senior Philanthropy Manager and Development Director to increase income and develop other fundraising opportunities.
About You
- Experience in fundraising and donor development in the charity or cultural sector, or in membership engagement.
- Experience in maintaining a network of contacts through stewardship, cultivation and donor management
- Experience in supporter retention which may include events and communications
- Knowledge of fundraising regulations and best practice including Gift Aid and GDPR
- Excellent interpersonal, communication and presentation skills
- Proficiency in using MS office suite and presentation software.
- Numeracy skills to work with budgets and financial reporting
- A positive and enabling attitude and a pro-active, creative approach to problem-solving
- Ability to think creatively with strong influencing skills
About Us
We’re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction.
What do we offer?
At ZSL, we are proud of our approach to employee benefits. Our benefits include:
- Our vision and purpose - you’ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct
- Pension scheme - we offer a generous pension scheme with up to 12% contributory pension
- Flexible working – talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you
- Holidays – 25 days annual leave allowance, plus UK bank holidays
- Wellbeing – access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme
- Life assurance – eligible employees will be enrolled in ZSL’s life assurance scheme from their first day
- Complimentary tickets – annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops
- Cycle2Work - our cycle to work scheme enables you to lease a bicycle
- Season ticket loan - we offer an interest free loan for eligibly London-based employees to buy a season ticket for travel between home and work
- Family friendly policies – we offer enhanced maternity, paternity, and adoption packages
Closing date: Sunday 3rd November 2024
NB: We reserve the right to close our advertisement early or extend the advertising date until a suitable candidate has been found.
Interested?
If you would like to apply and find out more about this position, please click the apply button to be directed to our website.
This role is subject to standard pre-employment checks, including the candidate's right to work in the UK.
We strongly encourage applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. We are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. ZSL has active equality networks for our staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by our strategic EDI Steering Group.
No agencies please.
Job Title: Recruitment Administrator
Salary: £13,722.50 per annum (inclusive of Outer London Weighting) Band C, Level 3
Location: Gilwell Park, Chingford, London (with hybrid working 2-4 times a month)
Contract Type: Fixed Term up to 12 months
Working Hours: 17.5 hours per week (ideally working across 4 days a week)
About the Team and the role
Join our inclusive People team as a Recruitment Administrator! Collaborate closely, support diverse recruitment campaigns, and enhance our efficient onboarding process. We value open communication and flexibility, fostering a welcoming environment for all. If you’re passionate about improving recruitment practices and promoting diversity, we want you on our team!
As the Recruitment Administrator, you will (Key Responsibilities):
- Ensure candidate eligibility checks and employee records meet legal and policy standards, including DBS checks and renewals.
- Proactively request, follow up, and review references to ensure accuracy, escalating concerns as needed.
- Manage new starter details, coordinate induction processes, and collaborate with stakeholders to facilitate training and access to benefits.
- Act as the first point of contact for recruitment inquiries, maintaining knowledge of policies and escalating complex issues.
- Contribute to recruitment planning, manage calendars and statistics, and continuously suggest improvements for efficiency in processes.
Who we’re looking for:
- Customer Focus & Communication: Committed to delivering excellent customer service with strong communication skills, demonstrating empathy and understanding.
- Tech Savvy & Record Management: Skilled in using IT tools (such as Word and Excel) and experienced in managing electronic records and HR systems.
- Detail-Oriented & Organised: High attention to detail with effective planning skills to manage tasks and prioritize efficiently.
- HR & Recruitment Experience: Background in HR or recruitment, including onboarding practices, with a solid understanding of GDPR and confidentiality requirements.
- Adaptable & Collaborative: Flexible in adjusting to changing priorities, always ready to contribute, and a supportive team member.
Benefits
We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.
- Flexible working hours
- 28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas
- Onsite accommodation for all staff members staying over at Gilwell Park
- Double matching pension up to 10% of gross salary
- Free car parking at Gilwell Park
- Family Friendly employer with generous family leave
- Learning and Development/training opportunities via our internal learning hub
For more details about the Scouts and our great benefits:
Closing date: 11.59pm Tuesday 29 October 2024.
Interviews will be held at Gilwell Park on Thursday 14 November 2024.
Click ‘Apply’ now to apply for this fantastic role!!!!!!
About us
Scouts is an equal opportunity employer. We're committed to diversity and actively seeking applicants from a wide range of backgrounds, in particular, Black, Asian and ethnic minority communities.
Job Summary
Are you passionate about hospitality and ready to lead in a fast-paced, vibrant environment? Do you have a Personal Licence and experience managing a bar? If so, we want to hear from you!
The LSE Students' Union is seeking a Bar Supervisor to join our dynamic team. You’ll play a key role in overseeing the daily operations of our student bar, ensuring a welcoming atmosphere, excellent service, and smooth-running events. This is an exciting opportunity to work in a fun and engaging environment, supporting students in their social and entertainment experiences on campus.
What you’ll do
- Manage the daily bar operations, including stock control and cash handling.
- Lead and motivate a team of bar staff, ensuring high service standards.
- Organise staff rotas and assist with training student staff.
- Maintain full compliance with alcohol licensing laws and health & safety regulations.
- Help plan and run student events, theme nights, and social activities.
Who are we looking for?
· Personal Licence (essential)
· Previous experience in bar or hospitality management.
· Strong leadership skills with the ability to manage and develop a team.
· A friendly and professional approach to customer service.
· Flexibility to work evenings and weekends.
Why apply?
At LSESU, you’ll be part of a dynamic, supportive team working to enhance the student experience at a world-renowned institution. We offer competitive salaries, generous annual leave, and excellent opportunities for professional development. This is your chance to be at the heart of student engagement and help create memorable experiences at LSE.
Benefits and Perks
In return for your passion and experience we offer:
● Free LSE Students’ Union gym membership.
● First Aid at Work training qualification.
● 10% in our bar and cafe
How we recruit
We want to ensure all systems, policies and processes are free from bias or discrimination and are fair and accessible, therefore we ask that all candidates complete our Application Process in two stages:
Part 1: Supporting Statement is all about you telling us about your suitability for the role and will be used to determine if you are shortlisted for interview. Please keep this one page maximum and do not include any personal information, e.g. name or date of birth. Please use the job description and person specification to help write this.
Part 2 (Equal Opportunities Monitoring and Contact Form) is personal information – so we can contact you if you are shortlisted for the interview. It also helps us gather and analyse demographic information about our applicants. This part will only be seen by HR and will not have any impact on shortlisting.
Application forms are formatted to ensure the equality monitoring data is removed before applications are seen by the shortlisting panel. This process allows us to ensure that the shortlisting is done in a fair and consistent manner and all applicants are given the same opportunity to demonstrate their abilities.
Job application timeline
Closing date: Monday 28 October 23:59
Intended Interview dates: W/c Nov 4
The client requests no contact from agencies or media sales.
We are looking for a dynamic and experienced Director of Marketing and Fundraising to join our senior leadership team and spearhead our income generation and brand visibility.
This is your chance to be at the core of NZF’s mission, steering our income-generation strategy – across both digital and non-digital channels – and ensuring strong brand visibility that drives people to collaborate with us in building the UK’s first truly national Zakat System. Your leadership will be instrumental to NZF’s ability to help needy Muslims in the UK and give the wider Muslim community a deeper understanding of the duty and opportunity in supporting local needs in the UK.
We’re looking for someone who :
If you’re ready to lead with purpose and make a real difference, we encourage you to apply for the Director of Marketing and Fundraising role. Let’s work together to build a stronger, more resilient community through the power of Zakat.
- Leads with Vision: You stay ahead of the curve in devising marketing and fundraising strategies, always assessing the market for opportunities, and improvising solutions that capitalise on these opportunities.
- Masters the Details: You get into the details to analyse data, make plans, assess results, and report on findings.
- Creates Plans: You are a seasoned executor, planning carefully the steps required to achieve our objectives in income generation and brand communication.
- Communicates with Clarity: You are an effective communicator, able to translate our vision into captivating and effective forms of communication.
- Collaborates Effectively: You work well with stakeholders across the organisation, ensuring that marketing and fundraising strategies are aligned and capitalise on organisational activities.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
An exciting opportunity has arisen to join Pro Bono Economics (PBE), an organisation that prides itself on its flexible working environment, culture of learning, focus on employee wellbeing and the strength of our employee relationships. PBE offers a strong benefits package, opportunities for development and a team working at the top of their game.
PBE’s mission is to end low personal wellbeing in the UK. We do this by helping charities and social enterprises understand their economic and social impact, so they can improve their overall effectiveness. We enable professional economists from the private and public sectors as well as academia to volunteer their skills to tackle some of the most pressing issues in society. We have worked with over 500 charities since our inception in 2009.
Having successfully delivered a major programme of groundbreaking work on the condition of the charity sector in the form of the Law Family Commission on Civil Society at the start of 2023, PBE is entering a new phase in its development. Building on its growing research and policy expertise and its strong association with the social sector, the organisation is taking a bottom-up and top-down approach to exploring, understanding, and tackling the causes and consequences of low personal wellbeing in the UK that uses the insights and perspectives of charities and community groups as a unique jumping off point. PBE is focused on delivering high quality research that both translates into real policy and practice impacts for people with low wellbeing and supports a more effective social sector to help deliver that change.
About the role
The Head of Fundraising will be responsible for executing Pro Bono Economics’ (PBE) fundraising strategy under the Director of Development’s guidance. This role focuses on increasing and diversifying income through building relationships with trusts, foundations, corporates, and high-net-worth individuals, while also securing funding for specific research projects in collaboration with the research team. The role includes managing donor engagement, overseeing grant applications, leading a small team, and ensuring compliance with fundraising regulations, all while maintaining operational oversight of the fundraising department.
Post type: Full-time, Permanent, hybrid working
Staff Benefits
- 28 day annual leave per year (excluding bank holidays)
- 7% employer pension contributions
- Group life assurance scheme and sickness cover
- Employee assistance programme
- Enhanced parental leave policy
- Generous personal development budget
- Discounted university gym membership
- A flexible work environment committed to employee wellbeing
Main Duties & Responsibilities
- Fundraising strategy implementation: Deliver PBE’s multi-year fundraising strategy to expand and diversify income from major donors, trusts and foundations, corporate partners and research institutions
- New business development: Identify and secure new funding opportunities, focusing on building sustainable partnerships.
- Research support: Collaborate with the research team to identify funding for specific research projects and submit tailored grant proposals.
- Donor engagement: Steward relationships with existing donors, ensuring renewals and funding upgrades.
- Bid writing & reports: Develop and write compelling grant applications, case for support documents and reports which communicate PBE’s services and research programmes.
- Departmental leadership: Support the Director of Development in managing budgets, resources, and a fundraising officer, ensuring team efficiency and future planning.
- Regulatory compliance: Ensure adherence to fundraising regulations and policies, including GDPR and safeguarding.
About you
Report directly to the Director of Development, the Head of Fundraising will have the following experience and skills.
Experience
- You have senior fundraising experience across a broad mix of income streams, a talent for building partnerships, bid writing and a strategic mindset.
- Experience working with research-driven organisations is a plus, as is familiarity with CRM systems like Salesforce.
- You are happy to roll up your sleeves and spend as much time focused on immediate management and income priorities as you are on strategy and ideation.
- Will be suited to a senior fundraiser looking for their first Heads of role or someone who has already taken that step.
- A strong commitment to PBE’s internal culture of inquisitiveness, generosity, honesty and respect.
Skills/Competencies
Ideal characteristics
- Fundraising expertise: Proven experience in securing multi-year funding from trusts, foundations, corporates, and high-net-worth individuals.
- Grant writing: Strong ability to develop persuasive funding applications and project reports.
- Relationship management: Excellent interpersonal skills with a track record of managing donor relationships and securing renewals.
- Research funding knowledge: Ability to work closely with the research team to identify and secure funding for specific research projects.
- Project management: Ability to deliver complex projects on time, set priorities, and manage resources effectively.
- Team leadership: Experience managing teams, fostering development, and making resourcing decisions.
Core competencies
- Strategic thinking: Experience executing strategies that align with organizational goals.
- Communication: Exceptional writing and presentation skills, adaptable to different audiences.
- Attention to detail: Commitment to quality and precision in both written work and fundraising operations.
- Collaborative approach: Ability to work effectively with internal teams and external stakeholders.
- Adaptability: Ability to thrive in a fast-paced, evolving organisation, responding to new opportunities.
Desirable characteristics
- Experience working within research-driven organisations.
- Familiarity with fundraising databases (Salesforce preferred).
- An eye for detail and a strong dedication to quality.
- Proven ability to work independently and manage priorities and deadlines, alongside an ability to work collaboratively in a small team.
PBE is an equal opportunity employer and values diversity. We encourage applications from all parts of the community, and we give all applicants and employees fair and equal treatment, regardless of age, race, gender, religion, sexual orientation, disability, or nationality. We also guarantee an invitation to interview for all applicants with disabilities who show evidence that they can meet the role’s ideal criteria.
For details of our applicant’s privacy policy, please see PBEs website
Please note that PBE does not hold a sponsorship licence and is therefore unable to provide work sponsorship visas for this role.
As part of the interview process, you will be required to complete a pre-interview task or presentation. Further details will be provided in due course
The client requests no contact from agencies or media sales.