Customer Service Manager Jobs in Bristol
Salary: £31,500 - £35,000 (35 hours FTE) depending on experience
Hours: Full Time (35 hrs per week)
Place of work: Remote/Hybrid/Flexible with a requirement to attend our offices in Hatfield, Herts, approximately twice a month and for 4 x All staff days per year.
Join Our Team!
As we seek to scale and take our owned mass participation events to the next level, we are excited to be inviting applications for a new Events Fundraising Officer to join our growing Community & Events fundraising team.
Do you have experience and a passion for developing unique and engaging events, designed to provide a platform for people to raise vital funds and awareness for a cause that is close to their hearts? Do you enjoy finding new and unique ways to attract participants, reaching those hard-to-reach people through creativity and innovation? Are you committed to providing the best possible supporter experience for people taking part in the events you have lovingly curated and created?
Then we want to hear from you!
You would be joining a passionate, bold, talented team, harnessing your skills of designing and delivering exceptional, engaging events (whether virtually or in-person).
About you:
We’re looking for an experienced events fundraiser, with a flair for project management and the end-to-end development and delivery of events.
You’ll be a confident communicator with strong marketing experience and focused on exceptional supporter experience whilst being accomplished at building great relationships with a variety of internal and external stakeholders.
Combined with excellent organisation and time management skills and the ability to manage competing priorities whilst keeping to deadlines, you’ll bring your knowledge, creativity and new ideas to help continue to shape the future of our Mass Participation challenge events team.
You will be adept at using data and insight to identify potential areas of growth and be a proactive self-starter, responsible for the complete event cycle of the events you manage and be comfortable analysing performance and making recommendations for change where necessary.
Benefits of working for Crohn’s & Colitis UK
If you are successful, you will be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include:
- 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
- Pension scheme
- Flexible working options
- Enhanced maternity, adoption and paternity pay
- 24/7 Employee Assistance Programme
- Wellbeing programme
- Interest free loan for season tickets
- Cycle to work scheme
- Free parking and secure bike locks
- Training and development financial support and/or study leave
- Performance review and development scheme
How to apply:
Closing date: 9.00am Monday 9th September
To apply for this position, please attach your up-to-date CV and supporting statement giving evidence and examples of how you meet the criteria of the person specification and what you feel you would bring to this role.
Please note: no applications will move forward within the recruiting process without a supporting statement.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to the applicant residing in the UK and a valid right to work in the UK being provided.
We will not be accepting any contact from Recruitment Agencies or Media Sales
We break taboos, drive pioneering research, bring people together & campaign to improve lives. We are leading the fight against Crohn's & Colitis
The client requests no contact from agencies or media sales.
Hours: 20 Hours per week
Salary: £17,830 (Full Time Salary £33,432)
Location: Remote/Home Based
Closing date: 4th September 2024 at 23.30pm
Do you have proven administrative experience, the ability to work in an efficient and process driven manner, plus a real interest in building a career within the Resourcing and Talent field? Then join Shelter as a Resourcing & Talent Administrator and you could soon be playing a vital support role at the heart of our Resourcing and Talent department.
We are recruiting for 2 positions, which are all permanent and part time. Our operating hours are between 8am to 6pm, we can be flexible with working hours, successful applicants will be required to work 4-5 days per week.
About the role
Responsible for providing end-to-end resourcing administrative support across a range of talent activities, you’ll play a pivotal role in helping the team deliver against Shelter’s sourcing strategy to reduce cost per hire and build our employment brand. You’ll also be key to ensuring our department achieves 100% compliance across all areas.
Taking administrative responsibility for the updating of our careers website supporting the ongoing management of our Applicant Tracking System will be important too, as will managing the reporting of vacancies and capturing all activity for consolidation and analysis. And, when it comes to carrying out pre-employment checks for external and internal candidates, again, we’ll count on you. Building strong working relationships focused on providing exceptional service, ensuring all resourcing needs are met and best practice implemented across the organisation and generally providing a timely, customer driven and compliance focused service – these are just some facets of this interesting and varied role.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
To succeed, you’ll need to be motivated to become part of the team that supports the resourcing of the people it takes to deliver a strategy which will bring systemic change to the UK.
You’ll also need to be open to developing your skills to enable you to influence and engage at all levels throughout our organisation and keen to learn more about the Resourcing and Talent sector. Enthusiastic, flexible and self-motivated, a good working knowledge of Word, Excel, and PowerPoint is also required.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
About the Directorate
Our Strategy Enablement directorate brings together five core enabling support functions - Finance, Tech & Data, Governance, Planning and Property and HR Delivery, where this particular role sits. The HR Delivery team partners and supports a wide range of organisational activities and provides advice and guidance to over 1,300 staff on a range of employee relations issues like employee engagement, recruitment and selection, reward and recognition etc. We also manage payroll processes, ensure HR policies and procedures are developed and updated and play our part in organisational change projects and transfers. In short, if you’re keen to develop a career in the Resourcing & Talent field, this is a great place to be.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of the attached job description and ensure you demonstrate how you address the Shelter behaviour below throughout your response:
- We prioritise diversity and have an inclusive and open mindset
Please note that any applications submitted without a supporting statement will not be considered.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Individual Giving & Legacy Officer - flexible location, including hybrid or remote, with office base in Derby.
Full time role - 37 hours per week
For more than 80 years, families have been choosing MHA to support the needs and aspirations of their loved ones in later life. People have been forging friendships through our community programmes; fundraising to drive our charitable goals; and spreading the warmth, comfort and spirituality that you’ll find across every MHA home, community and development.
We are here to help people to live later life well.
Could you be the person to join MHA as our Individual Giving & Legacy Officer as we continue to enable people to thrive in later life?
About the Role
This is an exciting opportunity to make a real difference and play a vital role within the Fundraising team at MHA. You will be responsible for developing and implementing the individual giving programme in line with the wider strategic objectives.
To do this you will manage the direct mail appeals and online campaigns, coordinate the regular giving programme, develop the strategy for the acquisition of new supporters and retention of existing ones, and produce the twice-yearly supporter newsletter. You would also provide additional support for the legacy programme when required.
For more information on the role please see the attached Job Description.
About You
We are looking for a passionate and creative individual giving fundraiser or marketeer to develop and drive forward the programme. You will have a track record of delivering against income targets and KPIs, and be experienced in delivering campaigns and activities on time and within budget.
With excellent writing and communication skills, you will be able to build strong relationships with key stakeholders both internally and externally.
In return we offer a committed and supportive team and a great staff membership scheme which includes training, pension, life assurance, access to high street vouchers and lots more.
About us
Methodist Homes (MHA) is the largest charity care provider in the U.K. We have 80 years’ experience of delivering care and support to over 19,000 older people. We understand what it takes to help people live later life well through our care homes, retirement living schemes and community groups.
At MHA we place great importance on nurturing the mind, body and spirit of those we care for and their families, along with commitment and dedication from our 7,000 employees and 4,000 volunteers, regardless of faith, background or belief.
We offer some of the highest quality care, accommodation and support services for older people throughout Britain. Our mission is to inspire the best care and wellbeing at every stage of later life.
Why join MHA?
We have a supportive 'family' like culture, the people at MHA are genuinely warm, friendly and a pleasure to work with.
- High colleague employee engagement scores.
- Highly supportive and compassionate leadership team.
- Colleagues have access to chaplaincy and pastoral support.
- Employee Assistance Programme.
- Independent free counselling and legal advice
- Favourable pension scheme
- Hardship/welfare fund
- Competitive pay and benefits including a discount scheme
- A range of flexible benefits including an option to buy or sell additional annual leave
- Genuine career progression and development.
MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme. Click here to read more about this.
“Agencies: Please note, MHA do not accept unsolicited CV’s from any agencies, regardless of whether they are on our Preferred Supplier List (PSL) or not. We only accept CV’s from agencies that have been appointed and briefed by MHA’s central Talent Acquisition Team.”
Please provide your full CV and Covering Letter for review.
We look forward to receiving your application
The client requests no contact from agencies or media sales.
Frazzled Cafe is a small mental health and wellbeing charity founded by Ruby Wax OBE, that provides a safe environment where people who are feeling frazzled and overwhelmed by the stresses of modern life can meet to talk and share their personal stories.
We run our free meetings online every single day of the year for anyone who needs them, and anyone can book and be included to talk, share, listen and to feel heard.
We're looking for a confident and positive self starter with a high level of emotional intelligence and brilliant communication skills to be our new Project Support and Administrative Officer.
The role will develop and implement Frazzled Cafe communications including managing inboxes and marketing via social media, printed materials, and newsletters. The Project and Support Administrative Officer will provide support to the CEO and Training and Programmes to plan and manage service delivery, support the recruitment, training and queries of volunteers, as well as provide day-to-day administrative support to enable the effective running of the Frazzled Cafe meetings and functions.
Frazzled Cafe runs meetings throughout the day, from early in the morning until late in the evening seven days a week – the Project Support and Administrative Officer will be responsible for scheduling these meetings and supporting our Facilitators when issues arise.
Please note that there may be some evening and weekend work expected when emergency tech or meeting issues arise.
Main tasks:
Core Programme:
● Manage the delivery of all Frazzled Cafe meetings by being the main point of contact for day-to-day queries, managing the day to day running of core programmes, ensuring documents, schedules, records and systems are all up to date, and being on call to deal with any issues that arise.
● Respond to all public enquiries in a helpful and efficient manner
● Managing the Frazzled Cafe meetings schedule by arranging our meetings with volunteers and uploading them onto our booking website
● Design all pre- and post- volunteer meeting polls and ensure these are completed
● Hosting Ruby Wax public meetings with Ruby on Zoom
Volunteer Support:
● Support the Training and Programmes Manager in the recruitment, evaluation and training of volunteers
● Be confident in having constructive and difficult conversations via Zoom, phone and email with our stakeholders and volunteer network
● Ensure all volunteer records and training tracking is maintained and updated, and arranging training meetings
● Assess feedback forms from volunteers that may highlight problems or risks within meetings and manage these accordingly
● Support all volunteers in case of distress, queries, updates, problem solving and escalating queries to the Training and Programmes Manager when required
● Support and minute monthly volunteer meetings
Communications and Marketing:
- Manage and design social media content across Frazzled Cafe’s platforms
- Write copy for a weekly external newsletter and monthly internal bulletin
- Promote Frazzled Cafe via printed materials, social media and partner relationships
- Web management
Data and internal operations:
● Manage and oversee all data collection from the core programme meetings, including analysis and presentation of results to CEO, Training and Programmes Manager and Trustees
● Build and maintain relationships with prospective and existing partners
● Support CEO and Development Manager with funding applications and relevant administration tasks
● Maintain office systems and the central filing system
● Assist colleagues whenever necessary.
Shared Responsibilities:
With the CEO and Training and Programmes Manager:
● Design and rollout ongoing participant feedback surveys, evaluate survey data and present conclusions/proposals for next steps to internal stakeholders.
● Manage continuous improvement projects to support the organisation and your own development
● Help with the development and implementation of the Frazzled Cafe strategy.
● Play a key role in the design and delivery of volunteer recruitment, training and support.
● Assist in the production of the Annual Report of the charity and other publications and publicity material.
● Represent the organisation at external meetings where appropriate.
The client requests no contact from agencies or media sales.
Job Title: Senior Project Officer
Directorate: Strategy and Knowledge
Team: Development and Implementation Team (Specifically Talk Relationships)
Contract: Permanent
Location: Home/Remote or based in any NSPCC office.
Date Written/ Amended: July 24
Context and Background
The NSPCC’s purpose is to prevent child abuse and neglect of children across the UK and Channel Islands. We have been fighting for childhood for the last 130 years and our organisational strategy for 2021-2031 is enabling the NSPCC to achieve greater change for children and inspiring others to join us in the fight for childhood.
Our services help children who’ve been abused, protect children at risk and find the best ways to prevent child abuse from ever happening. We work directly with children and families through our national and regional hubs across the UK and Channel Islands. We also give support to thousands of adults and young people in need through the NSPCC Helpline and Childline. We work with schools up and down the country through our Speak Out Stay Safe programme, helping children to keep themselves safe. And our projects such as Together for Childhood help children who’ve experienced abuse, support parents, and work to transform the way communities come together to prevent child cruelty.
Our local services support children and families throughout the UK and Channel Islands. We provide therapeutic services to help children move on from abuse, as well as supporting parents and families in caring for their children. We help professionals make the best decisions for children and young people, and support communities to help prevent abuse from happening in the first place
Job purpose
Responsible for supporting the development and delivery of the NSPCC’s sex and relationships education service ‘Talk Relationships’, in line with our strategy, to time and in budget.
Key relationships - Internal
· Reports to Associate Head of Development for Child Sexual Abuse (this will change to the Project Development Manager for Talk Relationships in 2025)
· Colleagues in Development and Implementation Team
· Colleagues in other teams and directorates, including Participation, Policy and Public Affairs, Childline, Communications, Direct Services – in particular the schools service, Local Campaigns, and Income Generation.
Key relationships - External
· Other third sector organisations working in child protection, safeguarding, participation and online safety.
· Schools and education organisations. Professional bodies including education, social care and law enforcement.
Main duties and responsibilities
Project delivery
· Provide day to day support to the Project Development Manager to ensure the project plan is kept up to date, all workstreams have leads and tasks are on track
· Undertake tasks on workstreams as needed, this could include creation of content, contribution to service design and leading time limited projects
· Coordinate and attend internal and external meetings with a range of stakeholders, undertake tasks as appropriate to support the project
· Be able to work to tight deadlines and on multiple workstreams at the same time
Governance
· Support the creation of regular project reports and project board papers
· Ensure that project paperwork is up to date and that actions are undertaken
Quality
· Support the piloting and testing of services and approaches along with colleagues from research and evidence team
· Provide support to colleagues from the schools service and external partners in piloting but also in rolling out the Talk Relationships programme
· Support the RASCI quality assurance process
Relationships
· Manage a range of internal and external relationships with colleagues in other directorates and subject matter experts
· Manage activities with internal and external stakeholders such as holding events, briefings, focus groups and training
Responsibilities for all Staff within the Strategy and Knowledge Directorate
· Commitment to the NSPCC’s vision and purpose
· Commitment to high standards of service delivery and customer care
· Carry out the responsibilities of the post in a manner consistent with promoting equalities and diversity, and which demonstrates respect for children’s rights
· Maintain an awareness of own and others’ Health and Safety and comply with the NSPCC’s Health and Safety policy and procedures
· Willingness to work flexibly in approach to work and/or work time requirements
· Commit to personal development around working requirements which will include attending training courses
· Commit to apply NSPCC’s values and behaviours to all aspects of work
• A commitment to safeguard and promote the welfare of children and young people
Person specification
1. Knowledge relevant to NSPCC strategic objectives, specifically the education sector, relationships and sex education
2. Experience of leading or significant contribution to the development of services, approaches or interventions
3. Evidence of use of project management skills and approaches
4. Confidence in engaging a range of professionals and stakeholders in a range of contexts
5. Demonstrate a strong understanding of safeguarding and child protection principles and able to work to existing policies and procedures.
6. Highly organised individual, able to plan, monitor and implement projects/initiatives to agreed deadlines often with conflicting priorities.
7. Proven ability to work with autonomy and able to think logically and clearly to solve problems when they arise, working under pressure where required, whilst still retaining strong attention to detail.
8. Strong interpersonal skills, with experience of working collaboratively within a busy team which has to deliver their work to clear time and quality standards.
9. Able to demonstrate the use of integrity and judgment to manage confidential information.
This role is homebased/flexible but does require some travel within the UK..
Safer Recruitment
As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.
Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.
The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.
Our principles:
• Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.
• Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.
• We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.
• Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.
• As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.
• All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.
Job description
We seek an enthusiastic, motivated, and highly organized administrator to provide admin support for our Inclusive Cycling team. You will help people from diverse backgrounds, including those excluded due to age, ethnicity, economic disadvantage, disability, or health issues, to access the benefits of cycling.
You will act as a friendly, reassuring first point of contact providing support for those seeking our services. As a part of a small team of colleagues, you will work to ensure the smooth running of our services and play a key role in assisting the promotion of our activities. You will be in charge of keeping accurate records on our database so that we can report to our funders.
While your role will primarily be office-based, you will have the opportunity to go out and engage with our projects, meet the people we work with, and witness first-hand the positive impacts of our work. Additionally, you will have the chance to help shape our direction as we develop and grow as a team.
Whilst you will have at least some previous administration or customer service experience, a positive attitude, willingness to learn, attention to detail and excellent customer service skills are most important.
Key responsibilities
- Serve as the primary contact for public inquiries (phone, email, online) and assist with requests, bookings, and customer service.
- Coordinate with colleagues to manage activities, events, and bookings for venues, freelancers, and volunteers.
- Troubleshoot issues with service users, freelancers, and volunteers.
- Maintain accurate records using our database and IT systems; assist staff with information requests and system use.
- Ensure data security, hygiene, and GDPR compliance.
- Provide invoicing and financial details to the Finance team.
- Schedule maintenance for loan bikes and arrange their transportation.
- Order tools, equipment, and office supplies, and manage office logistics (e.g., meetings, storage of donated bikes).
Person specification
Essential
- Strong customer service skills with a friendly telephone manner and confident communication (spoken and written).
- Proficient in Microsoft Office (Word, Excel, Outlook) and office management applications, with a willingness to learn new databases and software.
- Ability and willingness to learn confident use of databases and different software types.
- Detail-oriented, proactive, and highly organized, with the ability to stay calm under pressure.
- Reliable, punctual, and numerate.
- Friendly, compassionate, and approachable, committed to equality, diversity, and accessibility, as well as continuous professional development.
Desirable
- Some administration/office assistant/customer service experience.
- Experience in creating and updating records and databases with personnel, financial or other data.
- Basic knowledge of GDPR and cybersecurity.
- Knowledge of cycling issues and their relevance to environmental, health, transport and social inclusion agendas.
Why join us?
- 32 days paid leave in each holiday year (incl. public holidays)
- 5% matched contribution to pension
- Company Sick Pay
- Staff discount on refurbished bike (or Cycle to Work scheme for new bike)
- Free cycle training
- Free annual bike service
- Techscheme
- Team building meetings and socials
- Professional development opportunities
About Life Cycle
We work with people of all ages, abilities, and backgrounds at every stage of their cycling journey: From learning to ride, to building a career in the cycle industry.
We know that with the right support, anyone can benefit from bikes. We help thousands of people each year by providing:
- Bikes that are safe, smooth and fun to ride.
- Cycle training for all ages and abilities.
- Cycling activities for people with additional needs.
- Industry-accredited training for the public - and people in prison.
Our vision
A world with clean air and healthier people, where cycling is the chosen mode of transport, for most people, for short daily journeys.
Our mission
To help more people experience the benefits of cycling – transforming lives and the environment.
To apply
Please apply via the application form on our website.
Deadline: 6th September
Interviews: 24th or 25th September
Start date: As soon as possible.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about helping churches engage with God’s mission throughout the world? Can you help BMS World Mission continue to make Jesus known, and improve the quality of life for thousands of people? If you want to play your part in connecting and enthusing churches with Jesus’ global mission, then we want to hear from you!
BMS World Mission is a Christian mission organisation founded in 1792, today we are working in around 30 countries over four continents. We are passionate about making Jesus known across the world and transforming the lives of those we serve.
We’re looking for BMS Regional Speakers (five positions) to nurture and strengthen relationships with churches and gain new regular supporters so we can see more communities transformed in Jesus’ name. You should be an enthusiastic advocate for mission, an excellent public speaker and confident in making a financial ask for BMS. You need to be outcome-driven and work towards agreed targets in the number of successful speaking engagements and new regular givers. You will have excellent communication and interpersonal skills, have a strong commitment to outstanding supporter care, have excellent organisational skills, and be proactive and computer literate. You will have a global vision, a heart for mission and be passionate about the role of the UK church in a growing world church. This is a rewarding and very active role.
You will conduct 15 speaking engagements to allocated churches in your region. 12 out of the 15 engagements need to take place during the main service, most likely on a Sunday morning. Other engagements can happen on a Saturday or mid-week event. If required and individually agreed, instead of two of the 15 speaking engagements at a church, the role holder might represent BMS at a ministers’ conference or a Christian event. Preparation, training, travel and speaking time are compensated and mileage is reimbursed.
The time required for this role adds up to about 12 hours per month / 140 hours per year. This is made up of 15 speaking engagements, including the time for travel, arriving early and staying for tea and biscuits (5h per speaking engagement), preparation time (0.5h per engagement), keeping up to date with BMS’ development with our regular publications (about 15h per year), organising speaking engagements, including all communications with the church from the offer of a visit to follow up communications after a visit, recording all communications and raising any changes to role holders (2h per engagement), attending training (online and in person), team and coaching meetings (about 15h per year).
Please note that BMS deems this role to be inside IR35 and, due to the nature of the role, will contract successful candidates via an Umbrella Agency for pay and tax purposes. You would log your hours on an hours sheet which you would submit quarterly.
The successful applicant will be a committed Christian. The nature of this role means that this is a specific occupational requirement.
Location: Remote
As there isn't a requirement to come to the office: "The role holder must be based in the United Kingdom, with regular UK travel" You will need a driving license and a car for this role.
Employment type: Part Time
Interview date: Rolling Interview
If you would like to discuss this role further, please contact, Tabea Dilling, Head of Fundraising, at BMS World Mission or visit our website for more information.
BMS World Mission mobilises people, resources and skills across the Global Church to share the good news of Jesus and practical hope they’re need
The client requests no contact from agencies or media sales.
Vision Rehabilitation Specialist
We’re looking for a qualified Vision Rehabilitation Specialist (ROVI) to work for an important charity offering a wide variety of services to vision-impaired people across Cheshire, Halton, and North Wales.
Position: Vision Rehabilitation Specialist (ROVI)
Location: Home based with regular travel across Wrexham, with the requirement to work from the Council Offices and company offices on occasion
Hours: Full-time (37 hours per week)
Contract: Permanent
Salary: £33,977.84 - £35,246.40 per annum
Closing date: 19th September 2024
Benefits of working for the organisation: Full 2 week induction where you will meet the teams and experience each service, access to a training suite and regular reviews of any required training, annual team building days and regular staff socials, 26 days’ holiday increasing to 32 days after 5 years’ services (plus bank holidays) and access to an employee assistance programme which includes free 24/7 counselling, legal and information line.
About the role:
As Vision Rehabilitation Specialist, you will identify, deliver and evaluate professional rehabilitation interventions to vision impaired people to enhance their skills and confidence to maximise their independence.
You will provide a person-centred outcome-focussed approach to rehabilitation; supporting people to identify measurable outcomes, carry out assessments and develop a plan that will support each person to achieve their outcomes and meet their needs, reducing risks and lessening the impact of their VI.
The Vision Rehabilitation Specialist will work collaboratively with other services within the organisation to ensure individuals are receiving support whilst waiting for assessment and rehabilitation.
Key areas of responsibility include:
- Triage – To carry out an initial conversation, in line with the Social Services and Wellbeing (Wales) Act, to identify further actions, and risk factors, refer and signpost to the organisation’s wider services and other organisations to meet the individuals’ desired outcomes.
- Assessment - To undertake specialist VI assessments with the person to identify their needs and aspirations to promote independent living.
- Plan – To agree a plan with the person about how their needs can be met, through other services, equipment and rehabilitation.
- Rehabilitation and service provision – To implement, evaluate and review rehabilitative services to the vision-impaired person aimed at maximising and maintaining independence, safety, dignity, and choice. Rehabilitation may include, but not be restricted to:
- Daily Living Skills – to include the teaching of new skills or adapted practice for all aspects of daily living, home management, employment and leisure.
- Communication Skills – to include all forms of access to communication including but not limited to print, Braille, Moon, audio description, ICT, telephones, Deafblind manual and block alphabet.
- Mobility training – To develop planned programmes of training to develop independence in indoor and outdoor mobility environments, including training in guiding skills, pre-cane, long cane, orientation (including specialist equipment) and route planning techniques.
- Low vision - To provide training/therapy in coordination with local NHS low vision services that help individuals make the best use of functional vision.
- Risk –To identify, assess and mitigate risk throughout the rehabilitation provision.
- To work with vision-impaired people who have additional complex needs.
- To assess and recommend minor works of adaptation and liaise with all relevant parties in line with appropriate budgets and policies.
- To provide statistical information to feed into quarterly contract monitoring reports.
- To enable the Local Authority to maintain their Partially Sighted/Sight Impaired and Blind/Severely Sight Impaired Registers.
Key skills required for this role:
- Foundation Degree in Rehabilitation Studies (Visual Impairment) or equivalent.
- Ability to develop clear plans and communicate these to service users and other staff.
- Recognised rehabilitation work qualification (or currently working towards it)
- Proven experience in performing rehabilitation assessments with visually impaired people and providing mobility, communication and daily living skills training.
- Working knowledge of good practice relating to safeguarding.
- Ability to deliver training/advice sessions to individuals or groups of service users, carers and other organisations.
- Knowledge of Health and Safety legislation, including lone worker policies.
- Ability to travel and work in all areas of Flintshire and Wrexham.
- Strong personal organisation/time management.
- Proven track record of maintaining and updating personal records for clients.
- Ability to record service management statistics.
- Be calm and deal sensitively with people and be open-minded to all cultures and ways of life.
- Work on own initiative, whilst exercising discretion and confidentiality.
- Be a team player.
- Be willing to work flexibly (outlook, work hours, work location).
- Able to implement programmes in partnership with other agencies.
About the organisation:
The employer is a well-established organisation with a strong history of promoting independence and support to people with vision impairments (VI). Offering a wide variety of services for vision-impaired people across Cheshire, Halton and North Wales, including counselling, digital skills, financial wellbeing and benefits advice, home visiting, community outreach, and peer support. These services complement rehabilitation to create a wraparound service for our clients.
The organisation delivers the vision rehabilitation contracts to four local authorities across Northeast Wales. The team are managed and led by qualified and experienced Vision Rehabilitation Specialists (VRS), ensuring the best support from people who understand the role. You would be a part of a wider team of VRSs, meeting regularly to share learning and to give and receive support.
The employer understands the importance for all their staff to receive additional training as needed and support from the wider sector, so RWPN registration and membership fees are covered for the VRS team by the organisation. The organisation is also represented in the Wales Rehabilitation Officers Forum (WROF) and the Wales Vision Forum, to ensure that we are up to date with any changes affecting VRS working in Wales. VRS are also able to meet with other VRS more widely than Wales through the organisation’s membership of Visionary.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Salary: £34,085.47 per annum (plus £5,023.71 London Weighting Allowance if applicable)
Location: Remote, office based or flexible working
Contract: Permanent
Hours: 37.5 per week
Closing date: Wednesday the 11th of September at 11:30pm
Are you an enthusiastic and innovative fundraiser looking to work at one of the UK’s leading charities on homelessness and housing? If you are and have a passion to help the housing emergency join Shelter as a Senior Direct Marketing Manager – Digital Acquisition where you can put your digital fundraising expertise and curious thinking to use in our Individual Giving team and strive to make a difference.
About the role
This Senior Direct Marketing Executive position is within our acquisition team which is a fast-paced, dynamic, supportive team who bring in new donors across the Individual Giving portfolio. You’ll work alongside the Senior Direct Marketing Manager (Digital Acquisition) to lead on the following things:
- Digital fundraising campaigns and projects
- Managing relationships with agencies
- Managing budgets
- Maximising income opportunities
- Staying ahead of sector trends and insight
- Monitoring the achievement of financial and non-financial targets
Your key areas will be developing and leading on delivering our multi-million-pound campaign at winter and across Shelter’s individual supporter channels, propositions and product. Your work will help to drive us closer to ending the housing emergency.
About you
You’ll bring digital expertise, an audience understanding and your creative flair to develop standout digital campaigns. With a constant curiosity for industry leading creative campaigns, you will inspire the team and share your knowledge and skills. You will build strong relationships with colleagues, agencies and suppliers. You must also be skilled at project managing multiple campaigns while maintaining a high level of drive and commitment.
You’ll have a key eye for detail and will be comfortable interpreting and analysing data to make decisions and be confident to take risks, run tests and ultimately push our fundraising to the next level.
This is a great opportunity to join a dynamic team, for someone who is looking to excel in digital fundraising and marketing strategy and to deliver ambitious plans.
We are looking for candidates who have the following skills and knowledge listed below to apply for the role.
- Essential digital expertise: You have experience working in a fundraising and / or a marketing environment with a technical grasp of digital marketing and developing digital supporter / customer journeys and engagement, working across key digital platforms like Meta Business Suite, other social media platforms, Google Ads and Google Analytics.
- Direct marketing knowledge: You will have a solid understanding of best practice in marketing communications. You will have experience in drawing up digital marketing plans. You will be familiar with delivering marketing results in a customer focused environment such as fundraising and be able to manage and analyse marketing campaigns, as well as being able to digest complex data and extract key insights to inform strategies and campaigns and are able to comminate these effectively with the wider team.
- Effective communicator: An expert in communicating digitally, you are audience led and supporter / customer centric and will be dedicated to providing the best experience to Shelter supporters to reach acquisition and financial targets. You will have experience and be able to demonstrate your copywriting skills. You are a storyteller.
- Results-driven: You are an ideas person and are results-driven with a keen interest in the fundraising market. You are excited by the prospect of working in an innovative team to improve Shelter’s fundraising offerings.
- Prioritise diversity and inclusion: You will be excited to role model challenging internal and external stakeholders to encourage a more open and inclusive mindset and embed inclusion in product work.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
Our Individual Giving team sits within our successful, growing Income Generation directorate and consists of three programmes - Supporter Acquisition, Direct Dialogue and Supporter Retention and Development. Together, we deliver a diverse programme of work with ambitious income targets that support our organisational strategy, across cash, regular giving and lottery products. We’ve grown quite a bit over the past few years and benefitted from both investment and opportunity for innovation. That’s resulted in us generating over £20m of unrestricted income every year. We’re also welcoming and supportive, firmly believe in developing our people and can offer you every opportunity to progress.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert approximately 1 page in length, following the STAR format, and ensure you demonstrate how you address the following behaviours listed below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
- We create change and align behind our strategy
Any applications submitted without a supporting statement will not be considered.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
About this job:
Guided by the Bikeability Delivery Lead, your role will be varied and sociable. You’ll be empowering children across Bristol to benefit from cycling and helping people across Bristol access secure bike storage.
As the Cycle Training and Bike Hangar’s Administrator, you’ll:
- Be the first point of contact for bookings and queries (by phone and email).
- Help the public with requests and bookings, providing excellent customer experience.
- Liaise with colleagues to administer Cycle Training activities, booking venues, freelancers and volunteers as required.
- Triage more complex requests to relevant staff in a timely and efficient way.
- Help administer the Bike Hangar project, guided by the Bike Hangar Coordinator.
- Use our database and internal IT systems for accurate record keeping.
- Provide invoicing and financial information to the Finance team.
- Help your team to maintain data security, data hygiene and GDPR compliance.
- Help with the smooth running of the office.
- Any other general office administration tasks, as necessary.
About you:
With excellent customer service skills, including a clear and friendly telephone manner, you’ll be a confident communicator, able to work alongside people from all walks of life.
Previous administration or customer service experience is preferable, as well as a good knowledge of Microsoft Office (Word, Excel, Outlook). Most importantly, you’ll be highly organised, have a strong attention to detail, a positive attitude, and an enthusiasm for continuous learning.
About Life Cycle:
Life Cycle is a charity that works with people of all ages, abilities, and backgrounds at every stage of their cycling journey, from learning to ride, to building a career in the cycle industry.
You’ll be joining us at an exciting time of our journey; public interest in cycling is the highest in a generation, and demand for our services is growing. Your efforts will directly impact the environment and local communities.
Company benefits:
- Pension scheme (5% of salary).
- 31 days holiday per annum (pro-rata).
- Company sick pay.
- Staff discounts on refurbished bikes.
- Cycle to work scheme and TechScheme.
- Free cycle training and an annual bike check-up.
Salary: £23,400 - £23,900
How to Apply:
Please fill out the anonymous application form available on our website.
Deadline: 5 pm on Friday 6th September 2024.
Interviews: Tuesday 17th September at Life Cycle, The CREATE Centre, Smeaton Road, Bristol, BS1 6XN.
Start date: We are looking to have a candidate in post as soon as possible.
The client requests no contact from agencies or media sales.
Are you passionate about bringing together real life experience with scientific expertise to ensure everyone living with pulmonary fibrosis (PF) has access to effective, evidence based treatment and care?
Action for Pulmonary Fibrosis (APF) is the UK’s leading health and research charity for pulmonary fibrosis: a lung scarring disease that cuts thousands of lives short in the UK each year. There’s no known cure, and it’s on the rise.
We are looking for someone to join our team who has the skills and experience to grow and unite our community to take action, inspiring them with the motivation and confidence to get involved. You will be able to think on your feet, managing a varied workload with the ability to prioritise competing demands and ensure everyone who gets involved has a consistently positive experience
Why join us?
As well as knowing that what we do is making a positive difference to people’s lives, we support personal development and offer a range of benefits:
- 25 days holiday plus bank holidays (plus additional discretionary days around Christmas)
- Company Pension Scheme
- Flexible, home-based working
- Access to an Employee Assistance Programme including retail discounts, access to emotional support.
- Death in Service scheme.
- Company related sick pay when 6-month probation is complete.
- A focus on personal development including access to training opportunities and coaching.
Application Details
- Your CV
- A supporting statement outlining how you meet the knowledge and experience criteria in no more than two sides of A4
Closing Date: Monday 9th September
Interviews: Teams call w/c 16th September
Action for Pulmonary Fibrosis is an Equal Opportunity Employer and does not discriminate against any applicant for employment because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
Action for Pulmonary Fibrosis is committed to a culture that is both diverse and inclusive and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
We bring people together to drive change so more people affected by pulmonary fibrosis (or lung scarring) can live well for longer.
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The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Better Story, we are dedicated to raising funds and shining a light on organisations that are making a real impact in the world. From those who provide vital support to refugees, to those who empower individuals to transform their lives, and those who are driving positive change in their local communities, we stand behind causes that truly matter.
An essential part of our sustained growth is the recruitment of a Trusts and Foundations Fundraising Consultant. Could that be you?
As a Trusts and Foundations Fundraising Consultant, you will play a crucial role in serving our clients by:
- Understanding their work in detail and collecting the necessary information to write compelling cases for support and applications.
- Leading communications with the clients you support.
- Researching suitable trust funds and foundations
- Creating a strategic plan for submitting applications.
- Writing inspiring applications that get results and make a real difference to the organisations we support.
Please see the full job description that is attached.
Further Details
- Full Time = 35hrs a week
- Salary: £26,250 + Pension contribution + home working allowance + IT equipment.
- Location: Fully remote. With optional meetings in Bristol, UK
- Annual Leave: 35 days per year including Bank Holidays
Please submit a CV and tailored covering letter. We'll be interviewing as and when suitable candidates apply.
We look forward to hearing from you.
The client requests no contact from agencies or media sales.
Location: Shelter provides flexibility to allow home-based, Shelter Office-based or a combination of the two although regular travel throughout England and Scotland is expected
Contract type: Permanent
Salary: £77,000 per annum + Excellent Benefits
Hours: 37.5hrs per week
Leave: 30 days holiday per annum plus bank holidays
Closing Date: Sunday 8th September at 11:30pm
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the Team
The Retail team at Shelter plays a vital role in supporting our mission and are based throughout England and Scotland.
With a network of charity shops and online retail channel, we generate income to fund our essential services and campaigns.
Our team is dynamic, passionate, and committed to making a difference in the lives of those affected by homelessness and bad housing.
From our driven shop managers to our incredible volunteers, we work collaboratively to create welcoming spaces where customers can shop with purpose, knowing that every purchase supports our cause.
About You
We are seeking a dynamic and strategic leader to join us as Assistant Director of Retail. In this senior-level position, you will be at the forefront of driving positive change through our retail operations. Your role will be multifaceted, encompassing strategic planning, team leadership, and revenue generation.
As Assistant Director of Retail, you will lead a geographically dispersed team, fostering their personal development and ensuring alignment with our organisational culture and values.
Collaboration is key, as you'll work closely with colleagues across the income generation team and Shelter senior leadership to execute our strategy effectively.
Your role will involve devising innovative solutions for retail, implementing a robust marketing strategy, and ensuring compliance with regulatory standards. You will have the opportunity to shape the future of Shelter's retail operations, from expanding our online presence to identifying new opportunities for revenue growth. With your strong commercial acumen and strategic mindset, you will strategically manage shop operations to drive profitability and support our mission.
How to Apply
Please ensure you read the application pack in full before applying.
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include your responses to the SIX points in the ‘About You’ section of the job description attached to this advert. Please provide specific examples following the STAR format and ensure you demonstrate how you meet the Shelter behaviours outlined in the job description. Please ensure that the supporting statement is no more than 2 A4 pages in length.
Please note applications without a supporting statement will not be considered.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Please note that Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Location: Home Based
Salary: £50,000
Hours: 35
Department: Fundraising
Job Type: Full time
Contract Type: Permanent
Re-engage is a charity that is positive about older age and committed to fighting loneliness so that people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation.
We are looking for a Head of Fundraising and Partnerships to join Re-engage. Reporting to the Chief Executive, you will oversee the charity’s fundraising teams with responsibility for the whole range of fundraised income, as well as developing and supporting partnerships across the organisation.
With our ambition to grow over the next five years, this role will be critical to the success of Re-engage and our ability to reach more older people and reduce more loneliness.
The successful candidate will be able to demonstrate a successful track record in at least two fundraising disciplines including major donors, corporate partnerships, individual giving, legacies and / or trust fundraising. You will have excellent verbal, written, presentation and interpersonal skills, line management experience, and be used to taking a proactive approach to your work.
As a member of the Senior Management Team, you will work with colleagues to deliver the organisation’s strategy, developing the necessary plans to achieve challenging income targets and support the development of productive partnerships to enable the organisation’s growth.
Leadership
Develop and deliver the organisation’s fundraising strategy
Provide leadership to fundraising teams, including line managing team managers
Maintain quality standards, including ethical standards, in donor stewardship and fundraising communications
Communicate with colleagues sharing information to ensure you have a well-informed and well-connected team
Fundraising
- Draft fundraising applications, cases for support, proposals and reports to funders
- Work with colleagues to set, achieve and report on targets associated with funder requirements
- Work closely with colleagues in Engagement and Service Delivery to ensure fundraising and income generation support the overall strategy and direction of the organisation
- Ensure all applications are recorded on the CRM (OPUS) to support planning, delivery and reporting requirements
- Work with fundraising teams to build pipeline of funders across different strands of activity
- Build cases for support and proposals to illustrate the work of the organisation, working with colleagues in Service Delivery, Communications and Impact teams
- Grow a portfolio of current and potential major donors
Partnerships
- Work with colleagues to identify potential partners who can contribute to both fundraising and broader organisational objectives
- Develop and implement stewardship plans for funders and partners to support long-lasting and constructive relationships
- Oversee the management of successful long term relationships with partners and funders, providing advice and support to colleagues as necessary to ensure high standards of stewardship
Organisational
- Play an active role in SMT and all staff activities
- Contribute to the development of Re-engage’s strategic direction and operational plan
- Lead by example, demonstrating Re-engage’s values and expected behaviours in your work with colleagues and external stakeholders
- Ensure all fundraising activities are carried out in accordance with the requirements of the Fundraising Regulator
- Ensure compliance with VAT, GDPR and data protection regulations
- Work with colleagues to make best use of OPUS, identifying opportunities to upgrade and further develop the system to enhance the work and efficiency of the organisation
- You may be required to undertake other duties that fall within the nature of the role and responsibilities of the post and there will be occasional out of hours work required.
A full driving licence and own car is preferred, as this post will require travel across the UK as and when required, and quarterly overnight stays
Person Specification
- Significant experience in a fundraising role with demonstrable achievements in at least two fundraising disciplines including major donors, corporate partnerships, community fundraising, direct mail, legacies and trust fundraising
- Experience creating income products and packages from the needs of our beneficiaries
- Experience approaching and securing funding from a wide range of public funders, trusts and foundations, private and public sector organisations
- Experience managing and stewarding a varied portfolio of supporters whilst developing new prospects
- Strong interpersonal and networking skills, with excellent written and oral communication skills
- Excellent leadership skills with the ability to nurture and develop junior talent into high performing fundraisers
- Strong relationship building skills, with the ability to engage with a wide range of internal and external stakeholders
- A track record of growing fundraised income
- Proven ability to establish and maintain income forecasting systems and manage budgets
- Up-to-date knowledge of fundraising best practice and regulation, including GDPR
We are an equal opportunities employer
Re-engage is committed to encouraging equity, diversity, inclusion and belonging among our team of staff and to eliminating unlawful discrimination. We want the Re-engage team of staff to be truly representative of all sections of society, and for each employee to feel respected and able to give their best.
How we recruit
Diversity and inclusion are important to us. We want our team of staff to be representative of all sections of society, and for each employee to feel respected and able to give their best. We understand that you may not meet every requirement listed, but if you feel you could make a valuable contribution to our charity, we encourage you to apply. You may be a great fit for this or another role.
We use the recruitment platform Hireful. Using Hireful allows us to reduce unconscious bias and subjectivity, and candidates experience a more skills-based recruitment process which helps us to hire the best talent for our roles
The application process includes an inbuilt anonymisation feature which removes identifiable personal data from your CV. To enable this please ensure your name you use on the application form matches exactly with that on your CV.
We also add competency questions to the process which asses your approach to real issues that you would face in this role. Each response is anonymised and reviewed separately by each hiring team member before the total scores are averaged to create a leader board of candidates. We would rather AI wasn't used for your answers as we want the real you, however we do reserve the right to reject applications if we feel the use of AI has been excessive.
The closing date is Monday 9 September at 9am
Interviews will be held on Friday 20 September
Benefits: Annual leave: 26 days plus bank holidays Remote working Flexible working Health: Bupa cash plan Pension Enhanced family friendly policies
REF-216 284
Are you able to build excellent relationships with supporters? Are you keen to get stuck in and support the team? Can you adapt your communications to a wide range of audiences?
Then we might have the perfect job for you!
Supporter Engagement Assistant
Location: Bristol
Hours: Full-time (35hrs per week but part-time working considered)
Salary: £21,500 FTE (Progressing to £21,700 FTE after 3 months)
Duration: Permanent
At Great Western Air Ambulance Charity, we’re looking for a new Supporter Engagement Assistant. This job primarily involves being the first point of contact for supporters and working as part of the Supporter Engagement Team to build excellent relationships across the area we serve. But it also requires a lot of passion - for our cause, for the people we help and most importantly for the people who help us save lives.
We’re looking for someone who is compassionate for our supporters and everyone involved in the charity; a person who is dedicated to doing their best; a person who can work independently but can collaborate within and beyond their team; and someone who is curious about exploring new approaches and keen to learn and develop.
Whilst having some experience of working with a charity would be beneficial, it is not essential. We are looking for someone who would like to build a career in the charity sector and become a long-term member of our team. We are keen to support professional development and fundraising qualifications. You may be a career changer or fancy a new challenge: The most important thing is your ability to build relationships and work as part of a team.
GWAAC is a great cause to fundraise for, and we have amazing stories to tell and experiences to offer. Our work is very rewarding for our team too – at GWAAC we know that we are contributing to saving local lives every week. We’re looking for someone who shares our passion for that.
You would be joining GWAAC at an exciting time, as the charity continues to grow and innovate in the field of pre-hospital care. You will be supported in developing your skills and be part of a dedicated team committed to saving local lives.
GWAAC is actively committed to equity, diversity and inclusion. We strongly encourage applications from candidates from a range of backgrounds and experiences. GWAAC puts people first and upholds a culture of safeguarding.
Closing date: 9am on Wednesday 4th September.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
No agencies please.