Customer Service Manager Jobs in Bristol
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for someone with the skills and experience of an operational role in a small dynamic and growing organisation to join our team. This is an important role working closely with our CEO to help our charity achieve its ambitious growth plans. The role is part time working 3 days per week which can be worked flexibily.
You will undertake a range of operational and financial activities. You will be experienced, well organised and accustomed to independent remote work and will join a friendly team of five and be willing to contribute to all areas of our work. You will be flexible to the needs of the charity and as such undertake tasks and responsibilities not specifically listed here but relevant to its smooth running, including general office and administrative tasks and aspects of service delivery, as directed by the CEO
JOB SUMMARY
To support the CEO and assist the PKD Charity to deliver its organisational operations effectively and continue to provide first-class services to our community.
YOUR RESPONSIBILITIES
- Manage project grants and contracts and liaise with the charity’s accountants to ensure income and expenditure are tracked correctly.
- Manage regular financial activities including gift aid claims, lottery returns, expense checking and bank reconciliations.
- Manage policies and procedures, including periodic reviews and updating.
- Help update and maintain records on our CRM, in line with current legislation.
- Produce reports for the CEO as required.
- Participate in annual and 3-year strategy and business planning.
- Help plan new projects.
- Propose systems and tools to improve operational effectiveness and efficiency.
- Support staff operationally as and when required, eg occasional venue/catering booking.
- Any other reasonable duties as required within your competence and abilities.
About the PKD Charity.
Founded in 2000, we’re the first and only UK charity solely dedicated to improving the lives of an estimated 70,000 individuals and their families affected by polycystic kidney disease (PKD) in the UK.
PKD is a range of life-threatening inherited conditions that can cause kidney failure and affect other organs in the body such as the liver, brain, heart and bowels. Most people with PKD live with an uncertain prognosis, intermittent pain and infections, and then have to undergo life-saving dialysis or transplant in their 50s. A few babies have a rare form of PKD which results in death during pregnancy or shortly after birth; surviving children often have to have either a kidney or liver transplant before the age of 10.
We provide reliable, accredited information, advice and personalised support. We raise awareness of the burden of PKD, both clinical and psychosocial. We fund research aimed at understanding more about PKD and the discovery of therapies that will improve quality and longevity of life.
The Board of Trustees are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.
The client requests no contact from agencies or media sales.
For over two decades, Social Investment Business has provided finance and support to charities and social enterprises. We empower these organisations to do what they do best - serve the communities they operate within.
Our values are: People First, Curious, Bold, Collaborative, Accountable
To find out more about what we do, our values and our generous benefits please visit our website.
About the Role
Reporting to our Operations Manager in the Investment Team this role plays an important part in supporting SIBs Investment Team in delivering funding programmes (grants and loans) to charities and social enterprises. As a member of the operations team the role will contribute to the efficient and effective running of the Investment Team.
The role holder will support the day-to-day delivery of funding programmes, including dealing with initial enquiries from our customers, providing support to our Relationship Managers (internal and external) throughout the customer journey, and providing administrative support to the team.
We are looking for someone who is eager to learn, organised, and has good attention to detail, excellent customer service skills and a desire to support our customers throughout their customer journey. We require someone who is able to manage a varied workload, and keen to contribute to the delivery of our funding programmes.
Key responsibilities
1. Manage relevant email inboxes and respond to enquiries using guidance notes and signposting queries where relevant.
2. Generate, check, validate and send offer documents to customers.
3. Carry out subsidy and due diligence checks and maintain accurate records.
4. Work with the Operations and Relationship Managers to check and authorise payment requests, ensuring all conditions have been satisfied (grants team only).
5. Set up customer monitoring records, send monitoring requests, complete monitoring records and close grant/ loan cases (as required).
6. Carry out audit sampling of grant/ loan cases (as required).
7. Respond to requests for information and produce regular management information reports for the team.
8. Prepare, review and format reports and papers, including for Grant Panels and Senior Management Team.
9. Be responsible for the minutes of Grant Committees, recording decisions taken, pursue actions and report on matters arising (grants team only).
10. Keep customer Salesforce details (e.g. contact details) and SharePoint files and folders (e.g. bank details, signatories, end of grant report tracking) up to date and accurate (as required).
11. Keep fund Salesforce (e.g. reports) and SharePoint files and folders (e.g. fund information, guidance docs) up to date and accurate.
12. Maintain administrative systems to support the on-going efficient and effective running of the team and ensure they are reviewed and updated if needed.
13. Provide administrative and other support to members of the team.
14. Support the operations team with the setup of new funds and the update of established fund policies, procedures and templates (as required).
15. Provide cover for the Operations Manager and the other Investment Team Assistant when they are on leave, and to provide cover for other operations team tasks as required.
16. Ensure that all work factors in customer needs and where possible improves the experience for them.
17. Work within the organisation's values, principles and processes to achieve operational excellence.
18. Adopt our continuous improvement and learning ethos.
19. Support and embed equality, diversity and inclusion into day-to-day behaviours and activities within your role as well as contributing more widely across SIB’s commitment to E, D & I.
20. Support and contribute to the implementation and delivery of SIB’s strategy.
21. In agreement with line manager, undertake other tasks and work on cross team projects that support the objectives of SIB as required.
Core competencies
- Attention to detail and accuracy.
- Ability to organise and manage a variable workload and work to tight deadlines.
- Excellent customer service skills.
- Ability to both obtain and convey complex information over the telephone and email.
- Ability to multitask, prioritise, work flexibly and willingness to learn new skills.
- Good team player with willingness to assist others but also the ability to work independently.
- Excellent IT skills, including Microsoft Office.
- Commitment to equality, diversity & inclusion, and customers.
- Excellent written and oral communication skills that can be adapted for a variety of audiences.
- Experience reviewing invoices and other financial documentation e.g. to determine evidence of spend.
Desirable competencies
The following skills are desirable but not a requirement for this role and therefore will not impact on interview process.
- Experience using Salesforce.
- Experience of conducting due diligence checks and reviewing legal documentation.
- Understanding of social investment and/or grantmaking.
- Good report writing skills.
We believe in the power of the social economy to build a more equal society.
The client requests no contact from agencies or media sales.
Peer Support Group Development Officer
We have two positions available:
Area 1: Midlands (Birmingham, Nottingham, Coventry, Worcester etc)
Area 2: The North (Leeds, York, Middlesborough, Newcastle Upon Tyne, Liverpool, Manchester etc)
- Please note that you MUST Live in the area/region that you are applying for
Job Type:
Full-Time- 37 hours per week, remote working with travel across region and occasional national travel, flexible working negotiable by prior arrangement.
Overview:
Following the successful application of a National Lottery award, we are seeking two dedicated and compassionate Peer Support Group Development Officers to set up and sustain local peer support groups for people living with and affected by prostate cancer. These roles focus on building on our established networks to expand peer support in defined areas, facilitating group formation, and enhancing service delivery through strategic outreach and resource development.
This role offers a unique opportunity to make a significant impact on the lives of individuals living with and affected by prostate cancer, providing crucial support through community-based initiatives. If you are enthusiastic about volunteer management and community service and have the skills and experience, we are looking for, we encourage you to apply.
Key Responsibilities:
- Group formation and support: Oversee the setup and operation of 10-12 self-sustaining and independent peer support groups within your assigned region across the lifetime of the three-year project. Ensure smooth delivery, monitoring, and evaluation of group activities. Support existing group leaders and organisers to reach more people living with and affected by prostate cancer with tools and resources.
- Volunteer Coordination: Recruit, train, and support volunteer Support Group Leaders. Assist in the co-production of training materials and resources, aimed at creating self-sustainable groups.
- Community Engagement: Conduct outreach to map existing support services and facilitate the integration of these services with the peer support groups. Host local engagement events to boost volunteer recruitment.
- Data and Case Management: Use a Customer Relationship Management (CRM) system to support high-quality volunteer and case management, ensuring accurate data collection to support service outcomes.
- Training and Development: Develop and deliver tailored training programmes for volunteers based on the specific needs of Group Leaders and Organisers. Set up regional forums for sharing best practices and peer networking. Encourage use of Members Portal to share good practice.
- Documentation and Compliance: Ensure compliance with Best Practice Guidance document. Ensure adherence to safeguarding policies to maintain safe governance of peer support groups.
Skills and Qualities Required:
- Strong Facilitation and Communication Skills: Ability to engage effectively with diverse groups. Excellent written and verbal communication skills are essential.
- Project Management: Proven skills in managing complex projects with multiple stakeholders. Ability to meet deadlines and manage a varied workload.
- Volunteer Management: Experience in recruiting, training, and supporting volunteers in community settings. Knowledge of best practices in volunteer management.
- Influencing: Experience of influencing a wide range of partners and stakeholders, and in particular clinicians and voluntary and community providers within the health and wellbeing community.
- Community Development: Experience of developing and delivering community services with a range of stakeholders, including health and social care workers, commissioners, local authority and community and voluntary partners.
- Data-Driven Approach: Experience with data collection and CRM systems and a commitment to data-driven service evaluation.
- Community Sensitivity: Experience collaborating with people with a lived experience of cancer or other long-term conditions. Ability to understand and empathise with community needs.
- Administrative: Strong administration and IT skills to maintain accurate records and documentation.
- Safeguarding Knowledge: A good understanding of safeguarding practices, particularly concerning vulnerable populations.
Educational Qualifications:
- Relevant qualification or experience in Community Development, Psychology, Public Health, or a related field is preferred.
Essential Requirements:
- A genuine commitment to promoting equality, diversity, and inclusion in all aspects of the role.
- Right to work in the UK.
- Willingness to travel within the designated region and, on occasion, nationally when required.
- Live in the area/region that you are applying for:
Area 1: Midlands (Birmingham, Nottingham, Coventry, Worcester etc)
Area 2: The North (Leeds, York, Middlesborough, Newcastle Upon Tyne, Liverpool, Manchester etc
Please provide a CV and a supporting statement that addresses the included questions
We are hiring for two positions. Please indicate which area you are applying for.
You MUST live in the area/region that you are applying for:
Area 1: Midlands (Birmingham, Nottingham, Coventry, Worcester etc)
Area 2: The North (Leeds, York, Middlesborough, Newcastle Upon Tyne, Liverpool, Manchester etc)
The client requests no contact from agencies or media sales.
Together for Short Lives has upgraded its system and is undergoing a data processing review, and we are looking for a CRM Database Manager to continue to deliver improvement across the charity. Ensuring our CRMs align to our digital strategy and our data quality is high is fundamental to Together for Short Lives’ mission.
The role
This is a fantastic opportunity for an experienced CRM Database Manager with a strategic approach to join the UK charity Together for Short Lives and help them achieve their bold ambition to reach every family caring for a seriously ill child in the UK.
Our CRM Database Manager will play a critical role, developing our data infrastructure and CRM capability to support our organisational strategy, specifically to:
• Grow and engage supporters, developing strategies to support the roll out of an emergent individual giving programme, and developing an excellent user experience
• Transform access and reach to beneficiaries, enabling us to help them find the help they need
• Manage membership and supporter data to enable effective segmentation for communication and campaigning
• Assist the DPO in ensuring teams remain compliant in relation to data protection, fundraising, and the provision of services by providing guidance and reviewing existing processes and policies and keeping these up to date.
You’ll be experienced and self-motivated with a real belief in the power of CRM and data. You’ll develop our data integrity and drive change through more effective use of data for decision making and communication. You’ll also nurture and develop CRM use to meet organisational ambition and demand.
We offer a great reward package, which includes generous annual leave entitlement, pension scheme, staff assistance programme and days off for volunteering.
We are open to flexible working patterns. Hybrid or remote working is also supported.
We are always looking for talented people, and welcome people regardless of age, disability, gender identity, marital status, race, faith or belief and sexual orientation. We particularly encourage applications from those with disabilities or from black and minority ethnic backgrounds, as these groups are underrepresented throughout the Charity Sector.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. We can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
Applying for the role
Closing date for applications is at 11.59pm on Monday 26 August 2024. If you are interested in applying for this post, please visit our website.
The client requests no contact from agencies or media sales.
Location Homebased
Salary £38K
Contract Full-Time, Permanent
An exciting new opportunity has arisen for a Communication and Marketing Manager to join our dynamic social mobility charity which exists to remove the barriers that prevent children and young people having meaningful access to the natural world. Through a week on one of our three heritage farms, Nethercott House in Devon, Lower Treginnis in Pembrokeshire, and Wick Court in Gloucestershire, children and young people experience increased learning and engagement, improved connections and wellbeing, and leave us with an enhanced sense of environmental citizenship. Visiting children are immersed in the natural world of countryside through a food and farming offer that allows them to participate in the seasonal tasks of the day: sowing, growing and harvesting in our kitchen gardens; caring for livestock and looking after the land; and cooking up a home-grown feast in the farmhouse kitchen. In partnership with our commercial farming neighbours, children experience the benefits of collaboration, enjoy plenty of physical activity, good food, and fresh air, and discover the magical rural environment that is full of new words, sounds and experiences to inspire their creativity. Spending time working alongside real farmers fosters children’s independence and helps them to grow in confidence, develops their self-esteem, and encourages them to become more resilient.
About the Role
This role will be responsible for developing the vision and direction of the Communication and Marketing Strategy but will fundamentally be an operational management delivery role. Responsible for developing and rolling out a multi‐channel communication and marketing strategy that will:
- raise the profile of the charity by communicating news about projects, programmes, and partnerships on social channels, on online and print media outlets, TV networks,
- deliver communications to generate sales to secure a pipeline of farm residential visit bookings from beneficiary groups (being children from schools in disadvantaged communities, youth groups, young carers, children in care, etc) across England and Wales.
- secure income from fundraising by communicating the charity’s mission, vision, and values to donors, funders, trusts and foundations, and corporate partners.
The successful applicant will have considerable experience of developing and delivering a communication and marketing strategy as well as experience of designing and delivering multi-channel sales and marketing campaigns. Excellent people skills are key, as you will need to build strong relationships with a range of stakeholders.
Key areas of responsibility include:
- Raising the profile of the Charity by devising and implementing a beneficiary‐focused communications strategy that supports both the sales and fundraising function, including print, social, and online communications that target teachers and other adults who are key decision makers for our beneficiaries.
- Developing and embedding an integrated communications and marketing strategy to deliver the ambitions of the Business plan, to reach new markets and successfully translate connections into bookings (‘sales’) or generate income from funders to support fundraising.
- Leading on the management and development of all channels of communication for the Charity: social media, website, YouTube channel, print media.
This position is home based but you will be required to travel to our farms and Head Office based in Exeter as required in order to fulfil the role.
For full details about the role, please see the Job Description and Person Specification and Job Information Pack.
Appointments will be confirmed when the Charity has received two satisfactory professional references, and evidence of the existing proof of right to work in the UK. Referees will not be contacted without candidates’ prior consent.
Farms for City Children is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Successful candidates will be subject to a Social Media check and a DBS check at the appropriate level. Employment with the charity is conditional upon the charity being satisfied with the result of the DBS Check. Successful candidates will be asked to complete a self-declaration related to their criminal record or any information that would make them unsuitable to work with children. If you have lived or worked outside of the UK, additional information may be required from you to satisfy safer recruitment checks. Any criminal records information that is disclosed to the charity will be handled in accordance with any guidance and/or code of practice published by the DBS.
Farms for City Children is committed to promoting equality, diversity and inclusivity and supports and encourages under-represented groups. We seek people from a wide range of backgrounds, with diverse lived experience, and we welcome applications from all sections of the community.
What we Offer
In return you will receive a salary of £38,000 and benefits, which include:
- 25 days holiday plus 8 statutory bank holidays
- 6% employer contribution to NEST pension scheme
- Access to an Employee Assistance Programme
How to Apply
Deadline for applications is 12 noon on Friday 9th August 2024
Interviews:20th August 2024
To apply please download and fill out our application form. You may also wish to fill out our equal opportunities monitoring form.
We are unable to accept just cover letters and CVs.
NO AGENCIES PLEASE – DIRECT RECRUITMENT ONLY
The client requests no contact from agencies or media sales.
In their search for a new International Finance Manager on a permanent basis Family For Every Child are partnering with Robertson Bell to recruit to this pivotal role.
Family For Every Child is a global alliance of local organisations working on the front line with children and families in need. This exciting opportunity involves reporting directly to the Director of Finance and Corporate Resources and playing a crucial role in supporting the finance function across the charity's UK and New Zealand entities. The organisation seeks a qualified Accountant who is adept at managing diverse financial operations to further the charity's impactful global mission.
In this International Finance Manager role, you will:
- Be fully responsible for managing two finance service providers in the UK and New Zealand entities, ensuring that all invoices are processed and approved in time for fortnightly payment runs handling GBP and other currencies through different systems.
- Conduct quarterly reviews of accounts updated by the finance service provider, identifying variances and hold meetings with budget holders in the programmes team to support quarterly forecasting and maintain an 18-month rolling forecast.
- Ensure all reconciliations are completed by the finance service provider and present quarterly report summaries to the leadership team, and work with the Director of Finance and Corporate Resources to prepare reports for board presentations.
- Ensure annual year-end accounts are produced and reconciled, oversee the external audit process, and address any outstanding questions and lead the annual budgeting process with budget holders and review financial policies periodically to ensure compliance and relevance.
- Utilise your experience working within charities with complex funding streams by leading in the production of donor reporting and work with the finance service provider to establish standardised donor reporting processes.
Boasting a completely remote working pattern, the successful candidate will enjoy the flexibility to work from their home anywhere within the UK. In addition to this, they will benefit from an excellent employee benefit package, which includes a generous annual leave allowance, professional development opportunities, matched pension contributions, family-friendly policies, and other benefits to ensure you have the resources and support to thrive both personally and professionally.
The successful candidate will:
- Have extensive experience overseeing a finance function within a medium sized charity, including the production of management accounts, leading at year-end, and overseeing the transactional operations.
- Ideally, hold some accounting qualifications such as a degree or Masters in Accounting or Finance, CCAB affiliated qualification, AAT or equivalent.
- Preferably, have experience working in an international charity and have gained exposure to multiple currencies, and collaborating with international stakeholders.
- Have a thorough understanding of SORP and a background producing financial reports within the not-for-profit sector.
- Be a confident communicator and have the ability to work independently on a remote basis.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Artswork Professional Development team contributes significantly to Artswork’s income generation and successful reputation. We provide in person, online and asynchronous training for organisations and individuals working within the creative industries and beyond. Recent clients have included Southbank, Shakespeare’s Globe and Bristol Beacon. We are now seeking a Customer Relations & Finance Lead to join our learning team which works on one of the three key strands of the organisation.
You will need to be highly organised, detail orientated with a background in financial administration and have experience of working within a customer focussed environment.
As a dynamic team focussed on growth, we are looking for someone who will also bring ideas and contribute to the overall direction and strategy of Artswork Professional Development.
The client requests no contact from agencies or media sales.
Role outline and purpose
Ensuring the delivery of The Trussell Trust’s vision to end the need for food banks in the UK by developing an in-depth understanding of Trussell Trust food banks in their area and using coaching and assist to build and hold productive relationships to:
· Develop and execute a strategic plan for reducing the need for food banks’ services locally.
· Work alongside local partners to increase public will for long-term solutions to end the need for food banks.
· Develop and manage strategic relationships with key stakeholders to assist evidenced-based policy change at a local level and feed into activity to drive policy and practice at UK wide and national levels.
Responsibilities
· Assisting trustees, staff and volunteers within food banks to develop their plans to end the need for their services locally through the strategic key areas of operations, volunteering, data, participation, church engagement, governance and stability, financial inclusion, stakeholder engagement, local influencing, referral pathways and signposting.
· Assist food banks to operate in a safe, legal and dignified manner (through calls, visits, training, meeting facilitation and our risk management and self-assessment processes) and assist the facilitation of good practice within the network and wider organisation (through cluster meetings, regional forums, road shows, webinars, peer support and internal meetings).
· Contribute to the development and promotion of support available to food banks through the Trussell Trust (including use of the digital hub, toolkits, partnerships and expert advice) and assist food banks with grant application processes, as required.
· Develop and manage positive relationships with relevant external stakeholders, including local councils and anti-poverty networks, to ensure the Trussell Trust vision is understood and able to influence local decisions, whilst supporting and empowering food banks to foster these relationships locally.
· Work with food banks to ensure that local churches (including church leaders) are connected to and have an understanding of the importance of ending the need for food banks in local communities.
· Support the development, and lead on aspects of delivery, of projects with food banks and external partners that contribute to ending the need for food banks.
· Ensure the voice of our network is heard throughout the organisation through reporting, information sharing and participation in additional working groups and projects.
Technical skills and minimum knowledge:
· Competent and efficient use of IT, particularly the main Microsoft Office programmes. Previous experience of Salesforce or similar CRM system is desirable.
· Experience of working innovatively and creatively.
· Experience of complex problem solving and responding to crisis situations.
· Strong organisational skills and experience of managing competing priorities within challenging timescales.
· An appreciation and understanding of the significance of Christian faith within our food bank network, and the ability to build effective relationships in contexts where Christian faith plays a major part, and in which people of all faiths and none collaborate to make a difference together. Food banks in our network are typically governed by or run in partnership with local churches from across a wide range of denominations and traditions.
The client requests no contact from agencies or media sales.
About the Youth Investment Fund (YIF)
The Youth Investment Fund (YIF) is over £300m of capital and revenue grants, funded by the UK Government.
YIF is a commitment to young people to transform and level up the out-of-school youth sector. It will provide truly innovative youth facilities in levelling up priority areas, and early-stage/seed resource funding to underpin them, enabling more positive activities that deliver improved outcomes for young people.
Phase 1 was launched in January by Children in Need on behalf of the UK Government delivering £12 million of funding for small-scale projects and we’re now delivering phase 2.
Our aim is to deliver grants for up to 300 facilities that:
- represent positive value for money,
- are environmentally sustainable,
- and enable positive activities for young people aged 11 to 18 (up to 25 for young people with Special Educational Needs and Disabilities)
in eligible places across England, by 2024/25
For further information on YIF please visit the Youth Investment Fund website.
About Social Investment Business
For over two decades, Social Investment Business has provided finance and support to charities and social enterprises. We empower these organisations to do what they do best - serve the communities they operate within.
Our values are: People First, Curious, Bold, Collaborative, Accountable
To find out more about what we do and our values please visit our website.
About this role:
This role plays an important part in enabling the YIF team to support the delivery of the Fund and to provide excellent customer service to its grantees.
We are looking for someone who: is motivated by our mission and is looking for an administrative position at SIB. You will need to like working with numbers, be good at scheduling calls and engaging with customers and have excellent attention to detail.
Key responsibilities
1. To support effective triage of YIF grants to enable timely monthly disbursements to take place.
2. To ensure that calls are scheduled with each grantee due a disbursement in each month.
3. To support the team with reconciling spend evidence.
4. To undertake these calls with each grantee, checking the figures they have shared through the grantee community in Salesforce, updating these figures diligently and accurately.
5. To collect additional information on the progress of each grantee’s capital project, updating relevant fields in Salesforce diligently and accurately.
6. To collate all relevant updates from each month’s calls, and share this reporting with the Senior Relationship Manager and Head of Property Funding to enable accurate cross-checking with the finance team and timely reporting to DCMS.
7. To manage the customer inbox on a daily basis and respond to enquiries from customers using guidance notes and where necessary escalating queries to the YIF Admin Team Leader in the first instance.
8. To maintain grantee tasks in Salesforce and ensure that Relationship Managers are aware of any actions that have arisen from monthly calls.
9. To provide support where necessary to external Relationship Managers.
10. To support general administrative coordination across approved grants, most particularly those relating to disbursements, data input, data checking and task management.
11. To work within the organisation's values, principles and processes to achieve operational excellence.
12. To adopt our continuous improvement and learning ethos.
13. To support and embed equality, diversity and inclusion into day-to-day behaviours and activities within your role as well as contributing more widely across SIB’s commitment to E, D & I.
14. To support and contribute to the implementation and delivery of SIB’s strategy.
15. In agreement with manager to undertake other tasks and work on cross team projects that support the objectives of SIB as required.
Core competencies
· Good team player with willingness to assist others
· Self-motivated, with high energy and an engaging level of enthusiasm
· Previous experience of using a CRM system, ideally Salesforce
· Excellent Microsoft Office Skills, including Word, Excel and PowerPoint
· Excellent customer service skills
· Good numeracy/analytical skills
· Well organised with attention to detail
· Excellent written and oral communication skills that can be adapted for a variety of audiences
· Ability to multitask, work flexibly and willingness to learn new skills
· Ability to negotiate, anticipate and solve problems and to support others to do so
· Ability to deal sensitively and diplomatically with people from all levels with a calm, professional and friendly attitude
Desirable competencies
Advanced Excel skills
We believe in the power of the social economy to build a more equal society.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Are you an arb-solutely epic fundraiser? Can you make a tree-mendous impact for our 40th birthday celebrations? Will you root out the best opportunities for securing more donations?
At the Friends of Westonbirt Arboretum we are dedicated to furthering public enjoyment and knowledge of Westonbirt, the National Arboretum, and to secure it's sustainable future. We exist to shine a light on the unique environment of Westonbirt Arboretum, encouraging and enabling more people to connect with the arboretum and its life-enhancing impacts, today and for generations to come.
We’re seeking an enterprising and accomplished Fundraising Manager to join our team at a pivotal moment in the charity’s history, with the opportunity to work on a stand-out campaign that will secure the legacy of Westonbirt Arboretum.
Our fundraising approach is due for a shake up, after we’ve spent the last couple of years refocussing our efforts and consolidating our approach. We’re looking for a candidate that can continue to build on our successes, boosting the donations and opportunities we already have, but importantly can take the lead on launching a stand-out year of fundraising to celebrate our 40 years as a charity. It’s a role that needs creative vision and dedicated delivery to make 2025 everything that it has the potential to be.
We’re embarking on an intensive 3-year fundraising strategy that will enable Westonbirt Arboretum to achieve their 10-year vision. We work with a bid writing agency to secure all major grants, and we’re looking for a Fundraising Manager that can add equal attention to our individual giving strategy. The successful candidate will manage our existing fundraising real estate including our benches, leaves for life, and Wills & legacies campaigns, while adding a fresh view on opportunities for our birthday celebrations next year. You will Chair our Joint Fundraising Committee with our partners at Forestry England; lead on the pipeline development; project manage activities across trust & grant fundraising, individual giving, major donors and appeals; and support the CEO with awarding grants and reporting the impact.
The role reports to the CEO and is responsible for developing and implementing our fundraising strategy as well as managing relationships with key stakeholders.
If you are a [tree]top Fundraising Manager with a successful track record of managing fundraising activity, the skills to deliver and monitor campaigns, and a proven ability to exceed agreed fundraising targets - then this is the job for you!
Essential skills & experience
- At least 3 years of experience in fundraising
- Excellent written and verbal communication skills.
- Strong strategic and analytical skills, with the ability to influence stakeholders at all levels.
- Experience in managing stakeholder and funder relationships.
- Strong understanding of a range of fundraising methods and tools and best practices, with the ability to create engaging and effective fundraising appeals.
- Events project management and delivery
- A thorough understanding of relevant legislation/charity law affecting fundraising practice.
Desired skills
- Experience of communicating charity impact to stakeholders at all levels.
- Experience in managing expenditure budgets or allocating grants
- Experience managing a fundraising team.
- Proficient in Raisers Edge CRM and Office 365 software suite.
We aim to recruit passionate, friendly and enthusiastic staff who are motivated to really make a difference to the stewardship and legacy of the site. Not only is this a rewarding career move, this is the also the chance to be part of a small but immensley effective team, with the following additional benefits:
- 25 days p/a plus 1 goodwill day per year and bank holidays
- Complimentary Joint Membership
- Generous pension contributions
- 20% staff discount in the Shop
- 10% staff discount at the Kitchen, Pantry and Smokehouse
- 2 x annual salary Death in Service Benefit
- Access to annual Westonbirt Events
- Holiday Buy & Sell scheme
The Friends of Westonbirt Arboretum recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds.
All applications and communication will be treated as confidential.
The client requests no contact from agencies or media sales.
Discipline: Care and Support
Job type: Permanent
Working Hours: 37.5 hours per week
Salary: £30,000 per annum
Expiry date: 31 Jul 2024 23:59
Are you looking for a meaningful career? Would you like the opportunity to become a dedicated manager, helping individuals with learning disabilities live the best life possible?
As a Deputy Service Manager in Montpelier, Bristol, you’ll be supporting adults with learning disabilities to live the best life possible. Supporting the Service Manager, you will be responsible for nurturing and inspiring those coming to work for Hft to help ensure we have the best staff teams offering great support services. This role also offers great opportunities for career progression to help you develop your knowledge and skills.
Hft is a charity that supports adults with learning disabilities. We believe in a world where anyone with a learning disability can live within their community with all the choice and support they need to live the best life possible. We are looking for people who are naturally caring and compassionate and align with our values.
What’s in it for you?
We offer a range of benefits and career development opportunities. We’ll give you a comprehensive induction, full training and support along the way. With Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible.
As a ‘Gold’ standard Investors in People accredited employer, we are committed to supporting colleague wellbeing as a priority. Within this, all Hft employees get access to TELUS Health – the world’s biggest 24/7 colleague counselling and support service. It is completely free for all colleagues to use in complete confidence, whenever and however they want to access it.
We offer
- Annual Leave: 33 days (including 8 days statutory bank holidays
- Apprenticeships: Hft will fully fund and provide training for you to obtain your Level 5 Diploma in Leadership and Management within the first 12-18 months of your employment.
- Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use.
- Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app – earn money for referring your friends to work for Hft.
- Free life assurance – 3 x your annual salary
About the role
Alongside the Service Manager, you are responsible and accountable for monitoring, maintaining and providing the highest standards of clinical and personal support and service delivery, while promoting independence and choice to the people supported in the service. You will support the Service Manager to manage and ensure the delivery of the service’s key quality and safety priorities by holding delegated responsibility in key areas of the day-to-day running of the supported living activity/service. You will also have delegated responsibility for the direct supervision and line management of a team of Support Workers. As a senior member of the team, you will promote and lead good practice at all times, doing all you can to make sure that the people we support and their colleagues come to no harm and that the people we support are satisfied with the level of support they receive by acting as an
exemplary role model.
As a Deputy Service Manager, flexibility is important for both you and for the service. You will be required to do on-call shifts during out of office hours. You will be expected to work 20% of your total weekly hours on shift across your assigned services and will be able to role model all aspects of a support worker role duties and responsibilities. Following your time on shift, and in general practice at all other times, you will have responsibility for reporting back to the Service Manager and for maintaining a continual dialogue loop of feedback that focuses on quality, and continuous improvement and learning and ensuring the smooth operation of the allocated group of services.
A full UK driving licence, with access to your own vehicle, is preferred but not essential for the role.
About you
-You will have significant, recent experience at a front-line management level in field of learning disabilities in regulated services which may have included being a Registered Manager
-You will have knowledge of legislation and guidance relating to adults with learning disabilities, CQC regulations and Health and Safety issues.
-You need good IT skills and experience of maintaining records to be a success in this role. ???????
-You need to hold a Level 5 Diploma in Leadership and Management for Adult Care or hold a level 3 diploma and be willing to undertake this level 5 apprenticeship qualification within an agreed reasonable timescale of 18 months as part of a development plan
-You will have the ability to lead and manage people and be a role model in all aspects of people leadership especially performance
If you have the passion for delivering high quality care and support services to people with learning disabilities and you want to make a difference to enable people to live a more fulfilling and independent life – then this is the role for you. ???????
???????For more information on the role and responsibilities, please refer to the job description & person spec.
STRICTLY NO AGENCIES PLEASE
??????????????We reserve the right to close this vacancy early should we receive sufficient applications.
Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.
Apply Now
REF-215 312
Job Title: Project Manager (Technology & Transformation)
Salary: £48,500
Contract Type: Permanent, ideally, full-time (35 hours per week) although part-time or flexible hours may be considered
Working location: Home based. The post holder should expect to come into the London based office a maximum of three days per quarter. Expenses will be paid in line with our Travel and Expenses policy.
Reporting to: Head of Technology & Transformation
Due to the high volume of applications, we are closing this vacancy early. The updated closing date is now Monday, 29th July at 11:30 pm
BACKGROUND
Magic Breakfast is a registered charity providing healthy breakfasts to children and young people in the UK who arrive at school too hungry to learn, and expert support to their schools. Over 200,000 children and young people are on roll at Primary, Secondary, ASL / Special Educational Needs Schools and Pupil Referral Units that the charity works with, in disadvantaged areas of Scotland and England. Providing breakfast ensures that children start their school day with the energy and nutrition they need to be able to make the most of their morning lessons. Magic Breakfast also undertakes research, and campaigns for long-term solutions to end hunger as a barrier to learning.
This is an exciting time to join Magic Breakfast if you wish to make a difference to the lives of children. We are expanding our team to meet the challenge of ending child morning hunger, both for now and for good.
JOB PURPOSE
We are seeking an innovative Project Manager who is looking for an exciting opportunity to play an instrumental part in the planning and delivery of Magic Breakfast’s technology and data transformation. In this multi-faceted position, you’ll lead the development and implementation of the organisation’s project management strategy and standards, while also championing the ongoing delivery of data-focused technology and transformation projects. The broad and diverse nature of the projects will mean no two days are the same. Your expertise will be critical in maximising the impact of every initiative we undertake.
KEY RESPONSIBILITIES
Strategic Leadership:
-
Develop and implement the organisation's project management strategy and methodology
-
Lead on business process mapping and improvement across the organisation
Team Leadership:
-
Establish and enforce project management standards and best practice ensuring project implementation takes a people-centred approach including training, internal communications, and changes to policies and procedures
-
Lead and mentor any project managers, providing coaching and development opportunities
Project Management:
-
Lead and manage technology and transformation projects across the organisation
-
Develop and execute project plans, objectives and timelines that account for technical dependencies, risks and resource needs
Core Management Group:
-
Support other team members who have responsibilities supporting Magic Breakfast projects and initiatives in line with Magic Breakfast’s values, supporting and leading as an indirect lead in line with Magic Breakfast’s policies and procedures.
-
Deputise for the relevant Senior Leadership Team member as required and requested.
-
Identify and where appropriate lead on partnerships and collaborations that further Magic Breakfast’s mission and purpose.
Please read the full job description attached.
WHAT WE OFFER
At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.
-
25 days annual leave + 8 bank holidays
-
long service leave ( 1 additional day per year)
-
end of year closure
-
enhanced pension
-
cash back health plan
Please see our job pack below for more informtion
APPLICATION PROCESS
Should you wish to discuss the role before applying please email our People and Culture Team, hr @magicbreakfast. com
Shortlisting - 5th - 7th August
First interview - 13th, 14th, 15th August
Second interview - 20th, 21st, 22nd August
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Twins Trust our mission is to:
· Provide twins, triplets or more – and their families – with the information needed to make informed decisions.
· Facilitate a network of community support.
· Ensure that our community’s unique needs are understood by the professionals who care for them and reflected in research, care standards and public policy.
Membership Manager
This is an exciting opportunity to join an ambitious and talented team in maximising income from a committed membership base with lots of potential.
With a healthy existing membership base, this role will support the Head of Development in evaluating and enhancing our membership offer to secure sustainable income for Twins Trust. You will be supported by a Membership Officer.
Contract: Permanent
Hours: Four days per week (30 hours) (negotiable for the right candidate)
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!). We are great at making jobs work around life.
Salary: £35k - £37k pro rata
Reports to: Head of Development
Work location: Hybrid/remote. Office space in London Bridge and Woking, although entirely remote option is fine.
Closing date: 28 July 2024
Purpose of the role
- Accountable for Twins Trust’s annual membership income, delivering a high-quality membership journey through all phases of membership
- Advise on member-focused strategies, plans and measurement that improve member recruitment and retention
- Line manage one Membership Officer, guiding them to provide excellent customer service to Twins Trust's members, process all membership income and update membership information on the database, Microsoft Dynamics
- Support the Head of Development and team in ensuring that membership processes – including processing income - are efficient, effective and implemented consistently
- Draw intelligence from our membership database, analysing data and providing reports to inform decision-making about our membership offer
- Collaborate with fundraising colleagues to maximise fundraising opportunities reaching our membership pool
Ideal candidate
The ideal candidate will have experience in delivering a membership programme as well as managing the operational aspects of membership processing (database, compliance with codes of practice, data protection and BACS regulations), have excellent attention to detail, the ability to think creatively and analytically, excellent digital skills and IT skills, and a can-do attitude.
Person specification
Essential
- Experience of delivering and marketing membership schemes
- Experience working in a CRM and analysing data to inform decision-making, Microsoft Dynamics experience a plus.
- Excellent communications skills and attention to detail
- Knowledge of GDPR compliance and data protection
- A creative and analytical approach to problem solving
- Customer-focused in product development and promotional activities
- Able to collaborate with a team of various disciplines or work independently as required
- Strong IT skills, including SharePoint and advanced Excel.
- Enthusiasm for the issues we work on.
Desirable
- Working understanding of admin processes relating to membership
- Experience working with online payment/donation platforms, extracting and manipulating data.
- Experience of creating a strategy around membership schemes
- Line management experience
For further information please refer to the full Job Spec pdf attached.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Corporate and Community Fundraising Manager
Number of Hours: Full-time (37.5 hours per week), Monday to Friday with occasional evening and weekend working
Accountability of post: The post holder will be line managed by and accountable to the Development Manager
Location of post: Remote, with travel as required
Other terms: 33 days annual leave including public holidays
Do you have a strong track record of fundraising within the charity sector? We are looking for someone who can manage corporate and community fundraisers, develop events, both locally and nationally; as well as being able to write, and submit successful funding applications to trusts and other funding sources.
As our ‘Corporate and Community Fundraising Manager’ you will develop, deliver, and manage a range of corporate and community fundraising initiatives that will help the Throat Cancer Foundation (TCF) promote and deliver its services.
About Us
Founded in 2012 we are a UK charity that provide support, advice and information to patients and their loved ones who are affected by cancers of the head, mouth, neck, chest, and those throat cancers caused by the Human Papillomavirus (HPV). We also campaign for universal HPV vaccination to prevent any future devastating throat cancer cases. Raising awareness of HPV and how it causes throat cancers has been and continues to be a large part of our work.
About the role
The successful applicant will work closely with the CEO, the management team, and Trustees to implement, develop and deliver a fundraising strategy that meets the charity’s challenging income targets. This post will play a vital role in helping us to deliver our range of throat cancer support programmes to patients, families, as well as to medical professionals and the scientific research sectors. This is a unique and challenging role, which will see the successful applicant working on a variety of projects at any one time, whilst working under pressure to deliver results. It is therefore important that anyone in that role has great communication skills as well as experience of managing fundraising events on a nationwide scale.
MAIN TASKS & RESPONSIBILITIES:
- Fundraising duties as required.
- Be the customer service face for all fundraisers and fundraising activities.
- Play a key role in the development and implementation of TCF’s community fundraising activities and third-party events.
- Work with the Business Development Manager and CEO to develop key messages, briefings, and positioning statements to ensure consistency and maximise the impact of our work
- Create, manage, and deliver robust project plans for allocated events delivering on set income targets.
- Review and adapt current events in the portfolio to maximise supporter engagement, retention and income growth.
- Booking and liaising with all suppliers involved with events and building and maintaining strong relationships with them.
- Working across the charity and externally, to significantly grow both volunteer numbers and activity.
- Develop the way we speak about volunteering, our brand, and associated materials, in order to attract more volunteers with the skills we need.
This description does not attempt to describe all the activities of the post but illustrates the role with examples. It is therefore subject to alteration and development and will be reviewed with your line manager as required.
About You
You have demonstratable experience as a corporate and community fundraiser with excellent knowledge of the charity sector. You are friendly, highly organised, and skilled in multitasking and balancing priorities. You’re able to write professionally and compellingly for various funders. You have a passion and empathy for people and their power of community to connect and support others.
Essential Skills
- Proven track record in corporate and community fundraising.
- Excellent communications skills, both written and oral.
- Fundraising support experience.
- Understanding of fundraising within the charity sector.
- Ability to co-ordinate priorities and work accurately and to tight deadlines.
- Highly developed interpersonal skills, with the ability to deal comfortably with key individuals at all levels.
- Familiarity with CRM systems.
Desirable Skills
- Knowledge or membership of professional fundraising membership organisations.
- Experience of budget setting and management.
Please submit your cover letter and CV for consideration.
As CTA's Business Development Manager, your role involves increasing the uptake of MiDAS training and growing CTA membership. To do this you will need to have/develop an in-depth knowledge of the sector, be able to conduct your own research, develop relationships with our key stakeholders, and track performance metrics.
Responsibilities
Promoting CTA services, increasing uptake, and retention.
- Build and maintain strong relationships with existing members, ensuring their satisfaction and engagement to retain our existing membership.
- Develop and foster relationships with local authorities, umbrella organisations, charities, voluntary organisations and other stakeholders across the UK to promote CTA membership offerings.
- This will include creating a promotional package for CTA membership to be delivered to organisations across the UK.
- Develop and implement a comprehensive marketing and outreach strategy to promote MiDAS training courses.
- You will do this by collaboratively working with MiDAS customers, training providers, local authorities, and community organisations to raise awareness of MiDAS and its benefits. This will include running workshops, webinars, and information sessions to educate potential clients on MiDAS standards and certification that encourage participation in MiDAS training.
- Build and maintain connections with commercial organisations affiliated with CTA, ensuring strong relationships, and the offers are relevant adding value to CTA membership.
- Identify and pursue new business opportunities, including creating focused campaigns to attract new members and boost membership sales. This will include collaborating with CTA’s Country Directors and Development Officers to share these campaigns and involve them in the process.
- Using available internal MiDAS sales and participation data, develop a thorough understanding of who purchases and uses the product and how this can be leveraged to increase participation in the training programme and drive its income.
- Responsible for contributing to the MiDAS / Training newsletter
- Make the best use of social media, including content creation, to promote CTA membership and training offering.
- Work with senior leadership group to develop our sales systems and processes.
- Provide excellent customer service to address inquiries, resolve issues, and encourage membership renewals.
Research, analysis and reporting
- Develop and implement strategies to identify trends within the Community Transport sector and beyond. In doing so you will identify potential new stakeholders, potential threats, opportunities and areas for growth.
- Monitor developments within the wider voluntary and transport sector and adjust strategies accordingly.
- Use these insights to regularly provide feedback to the leadership group and make recommendations for growth.
- Track and report on key performance indicators related to MiDAS training and CTA membership. Including providing regular updates to management on progress, challenges, and opportunities.
Person Specification
Essential
Experience & Qualifications
- Extensive experience in business development and/or sales roles, including the creation of metrics for setting targets and measuring success.
- Experience and understanding of the community & voluntary sector.
- Experience of building strong working relationships with colleagues, partners and external stakeholders at all levels (including senior leaders) to deliver results on behalf of an organisation.
- Experience leading and participating in collaborative endeavors with other organisations through partnerships and alliance building.
- A qualification or experience relevant to the role and evidence of continual professional development.
- Experienced in creating marketing packs, promotional material, and presenting that material in varying formats.
- Experience working at both regional and national level.
- Ability to harness opportunities and develop campaigns to promote and sell services.
Desirable:
- Experience working within a community transport, membership organisation, transport, or community and voluntary organisation; ideally in a business development/sales position.
Knowledge, Skills & Abilities
Essential
- Excellent interpersonal and organisational skills, with an emphasis on collaboration and working well in a team.
- Strong communication and negotiation skills, including confidence to speak and present to different audiences.
- Ability to collect and interpret data and use it to drive planning and delivery of strategy. Highly motivated to deliver success.
- Excellent written and verbal communication skills.
- Willingness to challenge the status quo and received wisdom to find more effective ways of delivering outcomes.
- Strong IT and digital skills – including MS Office and digital communication tools.
- The ability to work on your own initiative and prioritize workload.
- Strong attention to detail.
Values & Attitude
Essential:
- A demonstrable commitment to our organisation’s values.
- Strong commitment to, and understanding of the principles of equality, diversity and inclusion.
Full job pack available on the Jobs section of the Community Transport Association UK website.
Your application should include the following two things:
- A personal statement that’s no longer than two sides of A4. Share your motivation for applying for the role and how you meet the essential requirements from the knowledge, skills and abilities section of the Person Specification. An up-to-date, detailed CV including all relevant employment history and key achievements in your most recent role(s).
- Please also ensure your CV has your email address, phone number including names and contact details of two people who can provide references, one of whom should be your most recent employer. We will only request references once we have chosen an applicant we wish to appoint. Also, ensure your CV does not contain personal data such as DOB, gender, nationality, etc.
The client requests no contact from agencies or media sales.