Customer Service Management Jobs
Our highly committed Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the North East England & Yorkshire Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the North East England or Yorkshire region, which includes North, South, East and West Yorkshire, Teesside, County Durham, Tyne & Wear and Northumberland. There will be occasional travel around these areas and you may be required to travel at short notice for face to face meetings.
The post is part time, three days per week, working Monday, Tuesday and Wednesdays.
About the team
The team works remotely and prides itself in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in these regions, supporting them to administer casework for SSAFA beneficiaries. The wider support team includes a Casework Manager and a Regional Operations Manager.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR, along with experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families, along with supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the North East & Yorkshire would be valuable.
About SSAFA
SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces, veterans and their families since 1885. Last year our teams of volunteers and employees helped more than 79,000 people in need, from Second World War veterans to those who have served in more recent conflicts, or are still currently serving, and their families.
SSAFA understands that behind every uniform is a person. We are here for that person – when they need us, for as long as they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skill sets. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
Closing date: 23:59, Wednesday 10 July 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: Tuesday 23 July 2024 (remotely by MS TEAMS video link).
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high impact education programme which include practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.
As the UK’s leading university access organisation, our staff team is helping 52,000 young people each year at its 41 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.
We are looking someone who will thrive in a varied and innovative role as a Project Worker in the Adult and Family Learning team working across our centres in Govan and Maryhill (Glasgow) with frequent travel Craigmillar (Edinburgh). This is a new and exciting team at the charity, focusing on how we can offer additional impactful support in the local communities in which our Scotland centres are based. The Adult and Family Learning team will work in close collaboration with colleagues at the Universities of Edinburgh and Glasgow.
The pilot will focus on supporting the parents, carers and families of young people accessing the centres, with the potential for this to extend to wider adults in the community. As a Project Worker you will deliver the programme and support the Adult and Family Learning Manager to plan and develop activities tailored according to and with an understanding of the different communities in which it will be offered. Working with colleagues based at the three centres, you will provide a range of activities which will support parents and carers to support their children in their learning, develop their own skills and knowledge around employment and education, and provide a range of family learning activities to engage the whole family together.
As a charity with social mobility as its core objective, IntoUniversity is wholly committed to equality of opportunity. We work with families, children and young people from a diverse range of backgrounds, and we believe that our staff team should be similarly diverse and representative. The more inclusive we are, the better our work will be, and we recognise that we have much more to do in this regard.
We are committed to building a culture where students, staff and volunteers are valued for the unique people they are. We therefore encourage applications from candidates from as wide a range as possible of ethnic, cultural and social backgrounds. In particular, we actively and warmly welcome applications from Black, Asian and minority ethnic candidates, male candidates and candidates with a disability as they are currently under-represented within IntoUniversity.
Contract
Full-time, fixed term until 31 August 2025, with the potential for extension
Start date
As soon as possible, to be agreed with the candidate.
Working hours
Normal working hours: Mon and Thurs: 09:30-18:00 Tues, Weds, Fri: 09:00-17:30
Some out-of-hours work will be required from time to time. This is a new project and the team will be developing programmes for parents and carers, which may result, for example, in some workshops running during the evening for a set of period of time (with a later start on the day of the workshop).
Programme delivery staff are based at one of our IntoUniversity learning centres and work directly with young people and families on a regular basis. It is therefore not a hybrid role and is based full-time in our centres.
Salary
£27,400 per annum
Location
One of the IntoUniversity centres in Glasgow, with frequent travel between Glasgow and Edinburgh for this role.
Annual leave
36 days (33 days leave inc. bank & public holidays + 3 closure days, two in December and one in July) + up to 5 days additional length of service entitlement (one day per year of service, up to 5)
Staff benefits
- Employer pension contributions of 6% (and up to 8% after two years)
- Year round ‘early finish’ Fridays at 4.30pm
- Summer working hours (finish at 1pm on Fridays for six weeks in the summer)
- Employee Assistance Programme including access to medical and legal support
- Life Assurance scheme with AIG including SmartHealth service with access to 24/7 online GP appointments
- Interest-free new starter loans of up to £1,000
- Cycle to Work Scheme and Travelcard Loan Scheme
- Enhanced maternity, paternity, shared parental and adoption pay and sick pay allowances
- Staff in FOCUS – rewards, competitions and prizes across the year
The client requests no contact from agencies or media sales.
We have an exciting opportunity for a Service Delivery Manager to join the Domestic Abuse Specialist Service in Brighton & Hove. This role is full time working 37.5 hours per week and is offered on a hybrid basis working between home and our office in Brighton.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on trauma-informed support and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your Birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This hybrid role is based in Brighton & Hove. Applicants will need to be able to meet with staff where required, and to attend the Brighton office for team meetings, training sessions and other requirements as they arise. There is a mandatory office attendance requirement with a minimum of 1 day a week. You will work closely and collaboratively with a range of internal and external stakeholders as well as other statutory agencies and third sector organisations within Brighton and Hove.
Your role will include updating systems, and answering internal and external enquiries. Other roles will include updating and researching our Case Management System, providing management information and ad hoc support as needed. You will be organised, have the ability to multi task and form positive working relationships with both internal customers and stakeholders.
You will be resilient, confident, happy to work as part of a team and willing to constantly learn and adapt to new situations. You will enjoy being a part of a busy and varied working environment and can demonstrate an ability to communicate with both colleagues and external partners including investigating officers. You will have strong customer service ethics, be competent in the use of IT skills and know how to use a range of software packages on a PC. Training will be provided in the use of our Case Management System.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.
We looking forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We are one of the largest student-led organisations in the UK and a charity with over 48,000 members. We provide opportunities for 300 staff and have an annual turnover of more than £12m.
It's an exciting time our growing organisation as the delivery partner for UCL’s new Student Life Strategy. In 2023 we received a multi-million-pound investment to enhance student life at UCL. The financial backing from our parent university is recognition of the transformative effect that extra and co-curricular experiences have on students at UCL – helping them develop skills, build networks, reduce loneliness and isolation, grow in confidence, and enjoy their time here.
We are looking for a Communications Engagement Coordinator.
We are looking for someone to coordinate a training and development programme for students who want to build their skills in marketing and communication through a range of practical, hands-on, opportunities alongside structured training and skills development sessions - enabling the Union to significantly expand its communications and marketing work through students. The Communications Engagement Coordinator will also provide additional support to the Students’ Union UCL marketing and communications team with content creation, social media management, writing and editing, and newsletter and website content management.
The role is a full time and permanent contract. This role is also a hybrid working role, where 40% of the role will be on campus based
The client requests no contact from agencies or media sales.
We have a new and exciting role in the London Victim and Witness Service for a Male Independent Domestic Violence Advocate to join our specialist team supporting male victims. The roles will be home and office based, covering the whole of London, full time working 37.5 hours per week.
Do you want to join a committed and inspiring team? Do you want to help make a real difference every day? Do you want to contribute to change & improve the quality of lives of male survivors of domestic abuse? Do you have resilience & adaptability? Can you work effectively with a focus on safety and customer service and care?
If yes, then we'd love to hear from you.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holiday (pro-rata for part time roles)
- £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
- Pension with 5% employer contribution
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is home and office based, with travel throughout London. As a Male Independent Domestic Violence Advocate - Housing Specialist you will:
- Ensure that male survivors' safety & housing needs are met
- Provide specialist support for survivors at the moment of crisis
- Provision of advocacy; supporting survivors to access safe accommodation
- Prioritise the safety, security & dignity of service users
You will need:
- An understanding of domestic abuse & it's impact
- Knowledge of risk assessment, safety planning & risk management
- Understand Safeguarding issues, & the legal responsibilities surrounding these
- Understanding of Housing Law, able to provide up to date advice & information on housing related needs
- Experience of working with housing agencies or in a housing setting
- Good communication, negotiation & advisory skills, both written & verbal when interacting with a range of agencies & individuals
- Have strong crisis management skills and the ability to deal with stressful and difficult situations
- The ability to speak a second language is desirable: specifically Arabic or Urdu; Sylheti/Bengali, Hindi, Tamil, Turkish, Kurdish, Polish, Gujarati, Somali, Yoruba, Akan, French, Lingala or Igbo is desirable
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
2nd Line IT Support Engineer
Based in Stanmore/Berkshire - onsite
Salary circa £30,000 - £35,000 per annum dependent upon experience.
As a successful 2nd Line IT Support Engineer, you will have strong communication skills and a desire to provide outstanding service to Norwood’s client base. If you want you to join our dynamic team as a 2nd Line IT Support Engineer, please apply!
ABOUT THE ROLE
The role of the 2nd Line IT Support Engineer will involve working as part of a team providing 1st and 2nd line remote and on-site support to the services across London and a site in Berkshire. The ideal candidate for the 2nd Line IT Support Engineer role will have at least 3-6 years of experience in Windows Server and Desktop focused IT support. The position will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of software and equipment across our network. . You will have strong expertise and the ability to provide rapid solutions and working flexibly in resolving and further investigating possible escalations.
MAIN DUTIES AND RESPONSIBILITIES
- Managing and maintaining computer hardware and software issues from logging to resolution, to ensure high levels of availability of the supported business applications.
- Liaising internally and externally with technical support companies and suppliers and working alongside the IT Manager and Application Support team, the role of 2nd Line IT Support Engineer will involve the following tasks:
- Using the Helpdesk ticket logging system to facilitate Desktop/Remote Support.
- Liaising with Support Companies to get issues fixed.
- Configuring, installing and supporting any client hardware and software.
- Configuring, installing and supporting mobile devices and internal phone systems.
- Assisting with new user desk setups, desk moves and associated cabling.
- Processing new and leaver’s accounts.
- Maintaining Asset register of all IT equipment.
- Managing, assessing, and reporting on project activities to meet deadlines.
- Focus on solving customer’s problems, striving to understand their needs.
- Be aware of the key IT and cyber risks, proactively operating to minimise these risks within the remit of the role, acting quickly to notify of any potential or identified IT risks through the appropriate incidents and escalations process
- Maintaining end-user computing solutions including physical desktops, mobile devices (laptops, tablets, smart phones), printers, and end-device security including remote access technologies.
- To be a car driver and have access to a car during office hours and willing to drive between locations.
ESSENTIAL TECHNICAL SKILLS
- Windows Server 2016/2019
- Windows 10/11 desktop systems
- Microsoft Azure
- Office 365 and the MS Office Suite
- Microsoft Exchange, Teams, OneDrive, SharePoint
- Active Directory
- Group Policy, DNS, DHCP
- Desktop Deployment Services
- Networking (Switching/VLANs/Routing/Firewalls – Cisco and HP preferable)
- Email and Web Filtering Systems
- Managed Antivirus
- Enterprise Wireless administration
- Printer Management
Why Norwood?
- The opportunity to work for a leading UK charity
- Competitive salary & benefits package
- Generous annual leave entitlement
- Hybrid work arrangement
- 1pm finish on a Friday
- Unlimited access to staff referral scheme
If you're ready to embark on a rewarding journey where every day brings new challenges and opportunities to make a difference, apply now to become our newest 2nd Line Support Engineer! Please press apply and our Recruitment Team will be in touch.
We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
We actively celebrate everyone's different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
No agencies please.
Thanks to the support of the City Bridge Foundation we are seeking a passionate and experienced Community Growing Programme Lead with a track record of coordinating engaging, educational and accessible food growing and environmental workshops and learning opportunities for the local community.
This is a new, varied, and exciting role with the opportunity to maintain and develop a beautiful, versatile garden alongside a small and supportive team.
If you think this is the role for you please download our application pack and follow the instructions closely to apply.
Benefits include Contributory pension, Group Life Insurance and Long Term Sickness Income Protection
Responsible to CEO
Main purposes of the job:
To plan, organise and facilitate volunteering sessions and community courses which may include weekend volunteering sessions, and corporate volunteer workdays.
To involve the diverse local community of Hackney and neighbouring boroughs in activities at St Mary’s Secret Garden with an emphasis on individuals and communities who may otherwise be excluded, particularly disabled and learning-disabled people, and people with mental ill health and long-term health conditions.
To use horticulture and other knowledge relating to growing and caring for plants, nature conservation, garden maintenance and landscaping to engage with people, encourage learning and promote health and wellbeing.
To promote the social, therapeutic and training aspects of horticulture to community groups, and individuals in the London Borough of Hackney and beyond.
To work flexibly and independently within our small team to support each other, to assist with the physical maintenance and general organisation of the St Mary’s Secret Garden ensuring that the garden is cared for, open and accessible to the wider local community.
To proactively develop SMSG as a resource for the local community, creating and facilitating new projects.
The client requests no contact from agencies or media sales.
Are you looking for the first step in a career where you can support vulnerable people to rebuild their lives?
The St Mungo’s Pan London Rough Sleeping Teams provide a rapid response service, intervening to ensure no one needs to sleep rough, our work is ongoing and we are currently looking for inspirational people to join our services across London.
Each site will have staff delivering casework and support, providing each person with a comprehensive assessment of their needs and circumstances, and intensive specialist support to secure move on.
In this role you will jointly manage the safe day to day running of the project with other members of the team and to provide basic support and advice to clients.
About you
This is a fantastic role for people looking to develop a career in the sector; a number of current Managers started their career as Duty Workers.
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Some experience of dealing directly with the public and/or clients or customers in a busy service environment.
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Personal experience of homelessness and/or an understanding of; and empathy with the issues faced by homeless or vulnerably housed people.
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A genuine interest in helping vulnerable people to make positive changes in their life, and the willingness to develop these valuable skills.
We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know!
How to apply
Click the ‘Apply Now’ Button at the top of the page to start your online application form.
To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.
You will be able to confirm your preferred location during the recruitment process. If you are successful, we will do our best to match you to a vacancy in your preferred area. However, flexibly is essential as the Pan London teams continue to work in different settings and locations across the city at the current time to support clients where they need us the most.
Closing date: 10am on 08 July 2024
Interview and assessments on: w/c 22 July 2024
The client requests no contact from agencies or media sales.
Administrative and IT Assistant
We are hiring for an Administrative and IT Assistant
The charity is an international movement, an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.
Position: VAC0091 Administrative and IT Assistant
Hours: Full-time, 35 hours per week (flexible working available after probation period)
Location: London
Salary: £30,146.98 pa plus travel to work allowance up to £3,700 pa
Contract: Permanent
Benefits: Contributory Pension Scheme; Generous Travel to work Allowance 25 days annual leave plus 8 Bank Holidays per annum, Café discount.
Closing Date: 26th July 2024
About the Role
In brief, this role involves being the first point of contact for any IT related issues at Sunbury Court, in terms of reported issues from Presenters, Delegates, Customers or Staff. Assist personnel and delegates with Microsoft 365 request including the desktop suite & maintain the delegate devices held at ICO.
The role will also aid the ICO processes for visitors including Delegate Visa processes and documents needed by the Zones and Territories. Provide any further administrative support required.
About You
The successful candidate will have:
- A level or equivalent within an IT Discipline (A degree in computer science or equivalent).
- A broad technical knowledge of IT, PC’s/peripherals, and their architecture
- Good software and hardware troubleshooting skills
- Good knowledge Microsoft office Suites and core application suites
- Excellent communication and interpersonal skills
- Good customer facing skills.
- Good organisational skills, able to take a methodical approach to service issues.
- Ability to work under pressure to meet SLA's and remain calm in stressful situations.
- Ability to support mobile devices (Android & IOS)
- Strong administrative skills including use of Microsoft 365 suite.
- Empathy with the aims and ethos of the charity
You must be in sympathy with the aims and objectives of the organisation.
If you are a humanitarian at heart, motivated to work for and with the leader of a global Christian church and charity, we are keen to hear from you.
If you feel you have the necessary experience and would like to join the team, apply today! You will be redirected to the charity’s website where you will need to complete their online application process, please note CVs will not be accepted.
Other roles you may have experience with could include Admin, Administration, Administrator, IT, IT Administrator, IT Administrator, Administration IT Support, IT Support Officer, Admin and IT Support Officer, IT Coordinator, IT Helpdesk, IT Support, IT Support Officer. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
We are recruiting a Legacy Fundraiser to grow PAPYRUS’ legacy income by creating and implementing a multi-year legacy strategy, planning and delivering activities in this area and managing residuary, specific and pecuniary cases.
What you will do:
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Develop and implement a legacy strategy and operational plan for long term growth.
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Research and develop new legacy activities and create a marketing plan. Project manage the day-to-day planning and delivery of activities central to the legacy marketing program, including: direct mail, email marketing, digital, social media, events, and the promotion of tribute funds and free will services.
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Work closely with the Fundraising Manager and communications team to develop a compelling legacy proposition and produce a suite of legacy and in memory marketing materials that can be used to engage and inspire supporters to take the next step in their legacy giving, including sharing inspiring, compelling case studies to support legacy marketing and in memory activity, including gathering stories from legacy and in memory supporters.
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Work across income generation and with other departments to identify and target legacy prospects within the existing supporter base and other potential legacy audiences across all of PAPYRUS’ networks.
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Identify opportunities to cross promote legacy and in memory giving to supporters as well as any activity from across the charity that could provide appropriate cultivation and stewardship opportunities for existing and prospective Legacy and In Memory supporters.
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Provide teams with relevant, engaging and impactful content, messaging or resources for inclusion in cross-team supporter communications.
To be successful in this role you will have:
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English and Maths GCSE or equivalent grade C or above
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Previous experience of working in a fundraising role for a UK registered charity
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Proven track record of effective relationship management with donors/ fundraisers
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Experience of handling sensitive information appropriately
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Experience of working effectively within a team environment and assisting colleagues
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Excellent verbal and written communication skills including the ability to write reports.
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Experience using Raiser’s edge or a similar CRM database.
Please visit the careers site for the full job description and person specification for the role.
Salary: £29,269 per annum (SCP 18) progressing by increments to £32,076 per annum (SCP 23)
Hours: 36 hours per week Location: Warrington Contract: Permanent
Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details.
Closing date: 19th July 2024
We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.
PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
What we’re looking for:
- Do you have experience of working within Care & Support?
- Do you have experience of working with vulnerable adults?
- Do you currently hold a UK Driving Licence?
If so, this role is perfect for you! Here at Peabody, we have a number opportunities for a Care Support Worker on a permanent basis in and around the Laindon area.
A bit about the role:
As a Care Support Worker you will assist people to live well, be independent and connected to their own community. You will support people with kindness and compassion ensuring that they are assisted to make choices and be involved in all aspects of their life. You will work within agreed boundaries, following operational guidance, policies and procedures. You will advocate for the people you support so that they are protected from harm and able to exercise their human rights. Some of the key results for the role include:
- Play an active and key role in achieving your team’s objectives.
- Represent the interests of your team with stakeholders that you meet during the course of your work.
- Be professional and promote positive joint working between relatives, other departments and partners.
- Play your part in ensuring that we deliver a quality service where risk is well managed.
- Understand and abide by the organisation and regulatory rules that apply to your service including those set by the CQC.
This role will require a Enhanced DBS check, a UK driver’s licence and access to a vehicle.
A bit about us:
It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners.
Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish.
Here just a few of the benefits of working at Peabody:
- Up to 25 days’ annual holiday plus bank holidays
- Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal.
- 4 x Life Assurance
- Sleep in allowance
- Competitive salaries that are benchmarked regularly against current market rates
- Professional development by access to "paid for" apprenticeship programs and qualifications
- Two additional paid volunteering days each year
- Family friendly policies
- Up to 10% pension contribution matched 1:1
Closing date: 9th July 2024
Interview date - Week commencing 13th May.
PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.
To be considered for the position of Care Support Worker, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role.
Are you passionate about championing wellbeing and inclusion and value peer-peer support? We’re hiring a Senior Inclusion Coordinator to join our Student Development Team.
Some students are more likely to face barriers that prevent them from making the most of university, particularly those from historically underserved or marginalised communities. The Student Development Team aims to dismantle barriers to involvement so all students can engage with all the university has to offer. The Senior Inclusion Coordinator will play a key role in achieving this vision for our student communities.
In collaboration with a second Senior Inclusion Coordinator, you’ll be leading on a series of wellbeing and inclusion programmes that we’re really proud of.
The client requests no contact from agencies or media sales.
Transforming Lives for Good (TLG) are a national Christian charity working in partnership with local churches to give struggling children a hope and a future. An exciting opportunity has arisen for an individual to join our award winning (Sunday Times Best Not for Profit to work for) team as Supporter Development Fundraising Lead.
The Supporter Development Fundraising Lead will play a crucial role. We are looking for a high energy, passionate fundraiser who is highly relational. You will work towards the income targets including regular, one off and mission pot donations. In addition, you will understand goals that work together with income, including acquisition and stewardship targets, applying your strong knowledge of the Code of Fundraising Practice across all our activities and ensure we work in a compliant way.
The ideal candidate will be familiar with fundraising methods including prospecting, research, making initial contact, and growing a connection to our movement through one-to-one conversations and other communications channels. We’re looking for somebody who is highly organised and able to deliver events from concept to finish. You will also be a team player, able to engage and motivate other team members to get on board with fundraising and bring their expertise to the process.
TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. TLG is also committed to safeguarding children and young people and expects all staff and volunteers to share in this commitment. The successful applicant will be required to undertake an enhanced disclosure via the DBS. We would welcome applications from candidates from diverse backgrounds, to enable us to better reflect the needs of the communities we serve.
Applications will be reviewed on application prior to the closing date. We reserve the right to interview and appoint prior to the closing date if a suitable applicant applies. The date of interviews is to be confirmed.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
UCB is looking to appoint an Administration Officer to work as part of our well established and professional Supporter Care Team. This is on a fixed term for 12 months, with the possibility of extending.
If you enjoy the variety of a wide-ranging job role and can quickly adapt to the diversity of functions while offering a willing smile, professional service and calm composure then this may be the role for you.
The ideal candidate will have excellent interpersonal skills, be a gifted communicator both face to face and on the telephone and have a passion for responding to the needs of our customers, both internal and external. The successful candidate will be computer literate with the ability to read and digest information accurately, have a keen eye for detail, have good organisational and administrations skills, together with a positive can-do attitude and the ability to prioritise a diverse and demanding but enjoyable role.
This position will be based at our Operations Centre, Westport Road, Burslem, Stoke on Trent ST6 4JF.
Please carefully read the job description before applying.
Closing date for applications: - Wednesday 10th July 2024 – noon. However, we will close the application process early if sufficient candidates apply.
On-site Interviews: Wednesday 17th July 2024
Salary: £22,950 p.a. plus staff benefits. UCB's staff benefits include life assurance of 4x salary, healthcare cash plan, and matched pension contributions up to 6%
UCB is a Christian Charity. Schedule 9 Part 1 (3a) and (3b) of the Equality Act 2010 apply to this vacancy
The client requests no contact from agencies or media sales.
The Charity:
Fresh Futures is a regional charity working with vulnerable and disadvantaged children, young people and their families, within Kirklees and surrounding areas. Our vision is that all young people have opportunities for a better life, now and in the future. We are thoughts leaders and together with partners, we deliver outcomes through four interwoven strands of activity - providing education services and facilities, building healthy relationships, promoting health and wellbeing and improving employability skills
Job Overview:
We are seeking an enthusiastic Income and Engagement Officer to join our team. The successful candidate will play a vital role through income generation activities and engaging with stakeholders to support our charity's mission
Purpose of the job:
- Supervise income generation through a diverse range of sources including, but not limited to, corporate and community fundraising and grants and trust applications
- Delivery of marketing and communications across the charity
- Internal and external event delivery
- Project delivery of discrete projects and fundraising campaigns
- Involvement in volunteering activities
Knowledge, training and experience:
Essential
- Knowledge and experience of Microsoft Packages
- Ability to work to given deadlines and prioritise workload
- Knowledge of a range of fundraising approaches and marketing techniques
- Ability to engage and maintain relationships with internal and external stakeholders
Desirable
- Experience of working within a fundraising team, generating income and assisting with fundraising events
- Experience of working within a fundraising team, generating income and assisting with fundraising events
- Experience of working within the voluntary sector
- Experience of Canva, CRM systems, Google Analytics and social media scheduling platforms
- Knowledge of Kirklees and surrounding areas
Key personal characteristics
- Team player
- Flexible and reliable
- Ability to work in a busy and fast paced environment independently
- Willing to work out of hours on occasion if required
How to apply
CVs are not accepted as part of the application process. Please ensure you fully complete the application form. If you have a disability that prevents you from completing the application form, please contact us to discuss.
Use the job description and person specification as your guide and give specific examples, where possible, to demonstrate how you match the requirements for this post.
Please sign the declaration on the final page of the application form. If you are submitting your application electronically, you will be required to sign this page if invited for interview.
The client requests no contact from agencies or media sales.