Customer Service Management Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Based at one of the Wales offices (Cardiff, Newport, Swansea or Wrexham)
Ref ADM-241
Are you a proactive, efficient and collaborative individual with a proven record of working in services providing administrative support in a busy, pressurised environment? Do you have experience of working in services which provide support to people who have faced adversity and disadvantage?
If so, St Giles is looking for a highly motivated Personal Wellbeing Administrator to join our team and provide vital administrative support to teams across one or more contracts awarded by the HMPPS to deliver Personal Wellbeing services in Wales.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
Who are we?
St Giles is an award-winning social justice charity using expertise and real-life past experiences to empower people who are not getting the help they need. People held back by poverty, exploited, abused, dealing with addiction or mental health problems, caught up in crime or a combination of these issues and others. We show people there is a way to build a better future for themselves and those they care about and help them create this through support, advice, and training. Our peer-led services form the backbone of our work, putting people with lived experience at the centre of delivery, design, and evaluation of support and services across the UK.
The Wise Group is a leading social enterprise which is proud to be making a difference to people’s lives. We’re proud because we help people to find jobs, provide advice to people struggling to heat their homes and support people to find their feet following time in prison. To do this, the Wise Group works in partnership with everyone from large businesses to national and local government and third sector organisations who provide essential specialist support to our customers. Together, we’re greater than the sum of our parts.
The Wise Group and St Giles came together a few years ago to form a partnership with the aim of supporting the Probation Resettlement reforms by offering a high-quality service underpinned by staff who have lived experience and cultural competency. To date we have been awarded more than 20 contracts to deliver Personal Wellbeing, Finance, Benefit & Debt and Women’s Services across England and Wales.
About this key role
Our successful candidate will monitor and manage the receipt of referrals from Probation through the Customer Approved System (CAS) ensuring they are successfully assigned to Personal Wellbeing Coaches using the appropriate guidance and process, ensure all inputting is accurate and within agreed timescales, plus provide regular activity reports to the Personal Wellbeing Manager. You will be the primary point of contact for all enquiries, external and internal to ensure communication channels are clear and effective, while also liaising with external stakeholders (e.g. Prisons), delivery partners, spot purchase providers and other agencies to arrange appointments, referrals, and generally ensure information exchanged is done in a clear, timely and effective manner.
Developing and maintaining an Estates log and diary to ensure the team always have an approved site to meet service users in mandated locations when needed and providing administration for meetings, including bookings, invitations and minute-taking, are also vital duties.
What we are looking for
- Experience of managing Customer Relationship Management systems, including inputting data and creating reports
- An understanding of the barriers faced by people with complex and multiple needs
- Knowledge of Trauma Informed practice and how to apply it in supporting service users
- Ability to develop and maintain means by which compliance with policy and procedure can be effectively monitored and reported on, including financial expenditure
- Impressive prioritisation relationship-building and interpersonal abilities
- First-class communication skills, both verbal and written
- A flexible, collaborative and professional approach to your work
Please note this role requires that successful candidates must undergo an Enhanced DBS check, on the basis that the post involves contact with vulnerable participants and colleagues, In addition to this, they must also undergo HMPPS vetting.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
Closing date: 21st July 2024 @ 23:45 Interview date: 30th July 2024
Location: Acorn House, 361 Midsummer Boulevard, Central Milton Keynes, MK9 3HP. Outreaches: Stoke Mandeville Hopital & Milton Keynes University Hospital
Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year.
We’ve been working in partnership with Macmillan Cancer Care for over 15 years, supporting people with cancer and their families. We are looking for an enthusiastic, reliable, and confident person to join our Casework Team to help people to cope with the ‘cost of cancer’.
Each year our Macmillan Caseworkers provide advice on practical and financial matters like benefits, debt and employment you can find out more about the service by watching a short video on our vacancy page via the apply button.
The ideal candidate will provide advice and support in person, via telephone, email and video call to patients undergoing treatment for cancer at Milton Keynes and Stoke Mandeville Hospitals. Macmillan Project Caseworkers will assist clients with complex welfare, debt and housing enquiries. This requires a good foundation knowledge of each advice area, so competence in these subjects is desirable, but full and ongoing training will be provided to support successful candidates in their professional development.
This is a challenging role, managing a demanding caseload and working with people at every stage of their cancer journey. All our advice work is carried out to the strictest quality standards, and we are committed to ensuring that all our advice work complements the wider services provided by both Citizens Advice and Macmillan Cancer Care.
Applicants need to be –
- Computer-literate, although training on our case recording systems will be given.
- Confident in working to performance targets.
- Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
- Prepared to work independently, sometimes remotely and also from a variety of community-based locations.
A minimum of 12 months’ experience in an advice agency or similar setting is desirable.
The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check.
Closing Date:Monday 22 July 2024 at 5pmInterviews:To be agreed
Please note interviews will be held face to face in Acorn House
Training and Education Lead
We are looking for two Training and Education Leads to work for an exciting organisation, one permanent and one parental cover (6 months).
Position: Training and Education Lead (two positions)
Location: London/Hybrid
Salary: £30,000 - £31,500 per annum (pro-rated for parental cover)
Hours: Full-time
Contract: Permanent and 6 months parental cover
Benefits: Pension; up to 26 days holidays (plus an additional two days at Christmas for office closure); training and development opportunities; contribution to further studies and study leave allowance
We reserve the right to close the role early should a suitable candidate be found before this date. Applicants are required to submit a current CV and cover letter.
About the role:
We have two events-based roles to support our training and development courses. These courses are delivered either face-to-face or hybrid and are often delivered by a team of the organisation’s members. We use tools such as WebEx, MS Teams and Slido to support the delivery. There is an agreed schedule for the rest of 2024 for our public (open) training plus some bespoke, in-house training to be agreed upon with clients. There will also be additional in-house training to be secured for the remainder of 2024 and the first part of 2025.
The role holders will work within our professional development team, headed up by the director of professional development. They will report directly to the director and work alongside other team members to deliver an effective apprenticeship programme.
Our working pattern is hybrid, with attendance in the office expected for three days per week, including every Wednesday. You may also be expected to attend events across the UK and overseas.
Key responsibilities include:
- Support the course working parties including the production of agendas and minutes
- Create booking pages via iMIS and make them live when approved.
- Manage bookings and respond to queries.
- Prepare and distribute course information, delegate packs, learning materials and handbooks as required.
- Organise and attend volunteer Working Party meetings as required.
- Negotiate contracts, attend site visits where needed and finalise contracts.
- Liaise with suppliers, delegates and speakers to ensure all final details are communicated.
- Process bookings via iMIS, including sending booking confirmations.
- Respond to queries from delegates and potential delegates such as queries on their course or programme and progress.
- Ensure that accurate and complete records of attendance and progress are maintained.
- Ensure delegates' and speaker needs are met before and after the course.
About you:
To be successful in this role, you will need experience managing events (face-to-face and hybrid) including liaising with speakers and managing the technology. You will be able to work with colleagues to identify and contact potential speakers. You will also be able to manage the budget for the course delivery. To be successful at the organisation, you will need to be able to work in a small team, be flexible in accommodating changing priorities and thrive in an ever-changing environment.
You will also bring with you the following skills and experience:
- A qualification or experience in event and/or learning management
- Experience in managing the delivery of courses and training programmes including course agendas, delegate and speaker support and course administration
- Strong planning and prioritisation skills with the ability to multitask
- Excellent oral and written English
- Excellent Customer Service skills
- Excellent organisational and administrative skills including record-keeping and attention to detail
- Basic financial awareness and understanding for example working to a budget and controlling costs
- Suitability to work with apprentices and vulnerable people including acceptable DBS record
- General IT skills including MS Office (e.g. Word mail merges and Excel reporting). An aptitude for learning new software/portals and experience with customer databases such as iMIS, webinar and eLearning platforms will be an advantage
How to apply:
Applicants are invited to submit a cover letter explaining why this role is of interest and setting out details of your current/most recent position, including a brief description of your duties and responsibilities, start date, current salary and notice period. You should also send in a CV with details of your educational and professional qualifications and employment history, giving details of your responsibilities and the experience gained.
You must indicate in your cover letter how you adhere to the criteria set out in the specific duties and responsibilities of the post and competency specification, referring to evidence presented in the curriculum vitae.
About the organisation:
The employer is a not-for-profit association with stunning offices near Canary Wharf in London. With a strong membership in over 60 countries, drawn from the pharmaceutical industry, regulatory agencies, and support services, they support regulatory professionals to deliver better, safer healthcare for patients. They offer an extensive range of regulatory affairs education and professional development, both for members and the wider regulatory community, in human medicines, vaccines, diagnostics, medical devices and veterinary sectors.
They are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their gender, race, disability, religion/belief, sexual orientation, or age.
Other roles you may have experience in could include Events Management, Events Supervisor, Meeting and Events Manager, Education Lead, Training Lead, Education and Training Manager, Training and Education Manager, Resource and Evaluation Manager, Training Officer, Monitoring and Evaluation Officer, Impact Manager, Monitoring and Evaluation Learning Specialist etc. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.
Community Connectors (Mental Health Resilience Worker)
Post no: 601
Working base: Bedford
Contract type: Permanent
Salary: £24,720 per annum
Hours: 37.0 hours per week, Monday to Friday
About the Role
Community Connectors work as part of an integrated, blended mental health offer to support people with emotional, social and practical needs to access a range of local, non-medical and non-clinical services, to improve confidence, social inclusion and independence.
This role will involve working as part of a multi-disciplinary team with statutory, third sector and NHS colleagues to support clients who are suffering from moderate to severe mental health difficulties. You will need to have experience working with those suffering with mental health illness as well as being able to demonstrate in depth knowledge of the services, support networks and local resources that may assist in improved outcomes for those dealing with complex and enduring mental health issues. The ability to be adaptable, work independently and the resilience to work in some challenging environments are key attributes for this role.
Service Delivery
- Assess suitability for community connection support as part of a blended team approach and support individuals to access the service by utilising in depth knowledge of local voluntary and community services and networks in your respective area
- To work with individuals to coproduce a plan to address their mental health and wellbeing goals. Am enable people to achieve these goals through facilitating access and connecting with appropriate resources
- Enable people to access community resources which may include accompanying them.
- Offer support, guidance and help where possible to people to gain confidence, overcome initial fears and seek solutions to any barriers inhibiting attendance.
- Take a holistic approach, based on the individuals’ priorities and wider determinants of health that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities.
- To work as part of an integrated team to ensure the best outcomes for each person accessing the service.
- Identify and build good working relationships with the community groups, relevant services and activities for partnership work and signposting as well as keep updated information about them.
- Competently work as part of a blended team, under direction from Mind BLMK and ELFT, working with independence and in an agile way to support people with complex mental health challenges.
Entitlements/benefits:
- 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
- Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
- Health Plan with a wide variety of benefits
- Discounts available through Blue Light Card & Tickets for Good
- In-house and external Learning and Development as appropriate for the role.
- Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)
If you have a passion for working in mental health and possess the required skills, we would love to hear from you.
Closedown: 5pm on Wednesday 10 July 2024
Interview date: TBC
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.
Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Policy Officer
Harrogate, North Yorkshire
We offer hybrid working and we are committed to paying the Real Living Wage.
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Policy Officer, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
The Role
As our Policy Officer you will use the latest evidence and insight to drive the creation of policies and position statements and related key messages. The subject of these will be informed by the charity’s strategy as well as our priority setting processes but will largely be focused around:
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Prevention - Reducing smoking rates particularly focusing on people who are already interacting with the health system, as well as other messaging around reducing risk of cancer.
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Diagnosis - Improving the early diagnosis of cancer through promoting existing and new pathways for cancer diagnosis.
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Treatment - Improving treatments available to patients across Yorkshire and improving access to clinical trials.
Specifically, you will:
Policy development
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Work with the Policy and Public Affairs Manager to research and produce high quality, evidence-based cancer-related policies and position statements.
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Work with relevant internal teams to create key messages for a range of internal and external stakeholders, ensuring these are in line with the latest evidence.
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Ensure existing policies and position statements are kept up to date, taking ownership for these updates when new evidence is published.
Influencing
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Develop written policy materials and reports to aid influencing, considering priorities identified by PPI groups, the NHS, and coupled with insights from the latest data.
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Support the charity’s response to regional and national consultations relevant to cancer in Yorkshire, ensuring responses are clear, succinct and evidence-based.
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Represent the charity at external events and meetings, developing contacts, building relationships and increasing the charity’s profile.
External communications
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Work in collaboration with the Brand and Relationships team to support the delivery of public-facing brand and PR campaigns and messaging to ensure key policy messages are accurate and well-integrated.
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Support idea generation, development and delivery of future public health campaigns where the focus could be on topics like screening, stopping smoking or cancer symptom awareness.
About You
To be considered for this role, you will need:
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To have a degree in a relevant subject area, for example politics and government affairs, public policy etc.
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To have experience of researching and writing evidence-based policies, including by conducting literature reviews.
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To have experience of writing associated policy documentation such as briefings, letters, blogs and campaign materials.
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To have experience of working with others to integrate key messages into external communications, such as blogs, press releases or campaigns.
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To have a good understanding of a good understanding of local, regional, and national government, the current health policy landscape as well as knowledge of UK parliamentary processes.
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To have excellent verbal, written communication and presentation skills.
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To be a strategic thinker with strong analytical, judgement and decision-making skills.
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To be able to sift out the essential elements from a mass of complex information, integrate and synthesise ideas, and present information to others in an accessible way.
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To have excellent organisational and time management skills with the ability to prioritise work, handle conflicting demands and meet tight deadlines.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People before 14 July 2024. Please read our privacy notice before applying.
Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.
The client requests no contact from agencies or media sales.
Senior Fundraising Officer
Reference: JUN20244772
Location: RSPB Northern Ireland - Belfast
Contract: Permanent - 37.5 hours per week.
Salary: £29,200.00 - £31,347.00 Per Annum
Benefits: Pension, Life Assurance and Annual Leave
Introduction
We are looking for a dynamic and motivated individual with charisma, resource and initiative, a collaborator who can embody our one-team approach to fundraising. With a focus on grant funding, you will oversee and directly contribute to income generation, be flexible and adaptable to changing priorities and enjoy getting things done. As an ambassador for RSPB NI, you will develop excellent relationships across RSPB teams and with a range of significant funders and partners.
What's the role about?
You will make a significant contribution to developing projects and be responsible for compiling high-quality funding applications to a variety of sources to secure income for our fantastic portfolio of work including nature reserves, visitor facilities, people engagement and nature recovery projects. You will have experience of line management, working with and through others to achieve results, being part of project teams, extracting the best from individuals and achieving success through partnership working.
Working knowledge of due diligence and legal compliance in the charity sector will enable you to ensure contractual obligations are communicated to project executives and budget holders, ensuring the RSPB upholds its reputation as an NGO that can deliver. We offer rewarding work, a hybrid of home and office bases, friendly and motivated colleagues, training and development opportunities, and a varied portfolio of work. The role is based in our offices in Belvoir Forest, Belfast.
Essential Qualifications
- Educated to A level, (Highers level in Scotland) or equivalent experience.
Essential skills
- Solutions-focused approach, with the ability to overcome set-backs in order to get the right outcome for the RSPB
- Proven excellent writing and presentation skills
- Budget management
- Able to interpret complex information and communicate it simply to target audiences
- Able to deliver high level of customer service to a variety of audiences
- Persuasive communicator and negotiator with the ability to influence
- Able to work under own initiative, with the confidence to ask for support and direction where needed
Essential knowledge
- Thorough working knowledge and application of relevant Chartered Institute of Fundraising, Fundraising Regulator and Charities Act regulations and guidelines
- Understanding of fundraising and donor/supporter motivations and how to build cases for support
- Able to articulate understanding of GDPR and data protection relating to funder/supporter information.
- How to use a fundraising database such as Raisers Edge, Care or Salesforce
Essential experience
- Proven experience in fundraising/ sales/project management and delivering to income targets
- Proven experience of relationship development in an outward facing role in the not for profit or private sector
Closing date: 23:59, Sun, 28th Jul 2024
We are looking to conduct interviews for this position from August 12th 2024.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
As part of this application process, you will be asked to complete a full application form, including evidence of how you meet the skills, knowledge, and experience listed above.
This role will require completion of an Access NI in addition to the standard pre-employment checks.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their whole selves. To achieve our vision of creating a world richer in nature, we need more people on nature's side and more diverse people. People of colour and disabled people are underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
No agencies please.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
In the first 18 months since Martingale was launched, we have recruited 50 Scholars to undertake postgraduate degrees across our eight partner universities and committed over £4m in Scholarships. We are looking to expand into new subjects in the near future and devise new interventions to improve social mobility in postgraduate education longer-term.
As Partnerships Officer, you will work collaboratively with the Chief Executive and the Communications Manager, as well as consultants and Martingale Ambassadors.
Martingale works with a broad range of partners, supporters and collaborators to ensure our work is impactful and targeted. You will lead on managing our partnerships with charities and other organisations and help Martingale to grow major donor income streams by supporting the development of new and existing relationships. You will be responsible for identifying, researching and cultivating new potential funders, including contributing to their ongoing stewardship.
Our mission is to enable and nurture talented individuals from low-socioeconomic backgrounds to become a new generation of STEM leaders.
The client requests no contact from agencies or media sales.
Disability Solutions West Midlands are seeking a motivated individual with an advice background who is looking for additional training to become our DisAbility Connect Project Worker. The successful candidate will have a knowledge of the health and social care/local community landscape and experience of working in the community advice sector, or social prescribing. The successful candidate will have a full driving licence and daily use of a car. We warmly welcome applications from ex-military personnel.
Role Responsibilities:
You will be delivering a unique and innovative information and advice-based support and enablement service for people with disabilities who are living complex and challenging lives:
· Helping them to understand and identify the issues that are undermining their quality of life.
· Exploring options for solutions, opportunities, and ways forward with clients and helping them to make choices.
· Supporting clients’ development of action plans.
· Enabling clients to fulfil their action plans and gain the life-toolkit and ability to manage future setbacks and take advantage of new opportunities.
37 hours per week with starting salary of £23,698 with pension contribution and Employee Assistance Programme.
Currently office-based Monday, Tuesday, and Thursday 08.30am-4.30pm, with other hours currently home-based (Wed, and Fri).
About Disability Solutions West Midlands (DSWM) - we are a user-led pan-disability charity based in Stoke-on-Trent and have been working in the city for over 40 years. Our mission is to empower people with disabilities and long-term health conditions to attain the highest possible quality of life, through listening, information, advice, guidance, and emotional support.
The DisAbility Connect Project is an innovative project which offers bespoke information and advice, assessment, and action-planning for people with disabilities and/or long-term health conditions.
The project strives to help those who are not connected to appropriate benefits, services, and opportunities in their communities, with the aim of helping individuals and their families to improve their standard of living.
Please see full job description below for further information.
Please note: Candidates attending interview will be asked to deliver a presentation for no more than 7minutes responding to the following question:
“'What challenges do you feel people with disabilities and their families may face when seeking and engaging with support, services, and opportunities within the community?'
Candidates are asked to bring their presentation on a data stick. A laptop and projector will be ready for candidates to use on the day of the interview.
Promote and empower people living with disability by providing advice and information, education and assistance to facilitate choice and independence.
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The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Team Leader to join our Mental Health service in Newham.
£32,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
The post holder will be fully involved in all aspects of the day to day management of their designated service, including line managing the relevant front line staff. You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the contract manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.
Monday to Friday, 09:00-17:00
Could include some evenings, weekends and bank holidays as required
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations
Deliver an out of hours on-call service for region, where required
Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, networks in local business community
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is passionate and enthusiastic about his/her career and job experiences
Is motivated towards excellence and improvement of personal performance with a can do attitude
What you'll bring:
Essential:
Educated to degree level or equivalent
Desirable:
Other relevant professional memberships and/or specialist qualifications are desirable
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
The deadline for applications is Sunday 21st July 2024.
Location: Europe, CET time zone preferred
Location type: Hybrid
Reporting to: Executive and Artistic Director
Annual salary: €60K EUR, dependant on experience
Contract type: Permanent
Working hours: Full-time, with the option for 4 days/part time for the right candidate
Candidate level: Senior Executive
Background
The European Union Youth Orchestra (EUYO) is one of the world’s pre-eminent symphony orchestras. An orchestra of dynamism, youthful energy, and passion shaped afresh each year with highly talented musicians from all 27 EU Member States. Recognised across the world for the excellence of its music-making, and for its success in nurturing the careers of generations of young musicians, the EUYO is always at the forefront, anticipating and reacting to the changing world around it, equipping its members for careers in that world and forging change within the classical music and cultural sectors.
For the past half-decade, the statutory public funding won by the EUYO was sufficient to finance its activities. Now, with a new base in Austria, an expanded programme, preparations for its 50th anniversary, and with the challenges of current general global uncertainty, the EUYO wishes to extend its revenue base by reigniting its previously strong tradition in private funding and corporate relationships, beginning with the recruitment of a Head of Development and Philanthropy. The Head of Development and Philanthropy will have responsibility for fundraising from corporates, individuals and trusts and foundations. The responsibility for the EUYO’s statutory public funding from EU, EU member state and local and regional public institutions will continue to be held by the Executive & Artistic Director and the Head of Executive & Finance.
In order to assist this process, the last year 18 months have been used by the Orchestra to create and put in place new development processes and initial donors, including utilising a skilled volunteer Board level fundraising committee, setting up a cross border tax incentive scheme, creating a new bespoke CRM integrated with the Orchestra’s database, creating a new website support area, initiating new patrons and individuals programmes and the base strategy for a new alumni programme, and recruiting new initial corporate donors. Now, with all of these processes and achievements in place, the EUYO seeks a dynamic entrepreneurial fundraiser to help deliver the Orchestra’s exciting future programme, and over time, to grow a fundraising team as income generation builds.
Purpose of role
The EUYO’s passion, energy and commitment are mirrored by that of its management team, and
we are now seeking an exceptional Head of Development and Philanthropy to join that team. The
successful applicant will start at an exciting and pivotal moment.
Reporting to the Executive and Artistic Director, this role will suit a dynamic, ambitious, collegiate and entrepreneurial individual. Working in close collaboration with colleagues, you will be responsible for shaping the nature of the EUYO’s fundraising. You will help us to effectively cultivate, solicit and steward the EUYO’s current donors and sponsors and identify and bring on board new donors and sponsors, working with a wide and diverse variety of stakeholders and audiences.
Primary responsibilities
Key responsibilities
- Continued delivery of the organisation’s fundraising strategy, alongside the opportunity to also develop, rethink and remould it, all in consultation with the Executive and Artistic Director and with the support of our Fundraising Committee, Board, Advisory Council and key stakeholders across the EU.
- Build on EUYO’s compelling case for support and identify specific projects which align with the EUYO’s strategic plan, and which demonstrate the difference that philanthropy will make in delivering on the mission.
- Work with the Executive and Artistic Director and the Head of Communications and Advocacy to ensure together a cohesive integrated public facing language for the organisation in its communications, balancing the needs of different audiences
- Sustain a range of giving programmes: membership, appeals and major giving opportunities which appeal to donors and can be delivered with available resources.
- Ensure systems for renewal of current supporters and developing a pipeline of future donors, which includes a range of corporates, individuals, and trusts and foundations.
- Work with the Fundraising Committee to develop annual appeals and create a strategic plan for the 50th Anniversary Appeal.
- Work with the finance team to analyse the effectiveness of different fundraising initiatives, manage budgets and support financial reporting.
- Co-ordinate monitoring, evaluation and reporting for all non-funded projects, with EUYO colleagues.
- Regularly circulate information about the EUYO engagements and initiatives to Directors, corporate supporters, and donors.
- Maintain positive working relationship with all internal and external stakeholders.
Governance and finance
- Keep up to date with changes in fundraising regulation and ensure implementation where required.
- Work with the Head of Executive and Finance to set and manage expenditure and report on ROI.
- Manage quarterly Fundraising Committee meetings in conjunction with the Committee Chair.
- Work with the Fundraising Committee to research new potential committee members.
- Regularly review the Fundraising Policy and associated policies.
- Ensure appropriate fundraising due diligence is completed when appropriate.
- Ensure the EUYO is operating best practice in its fundraising, keeping up to date with any changes in compliance, legislation, and fundraising methodologies.
- Keep up to date on tax matters relating to charitable giving, ensuring the EUYO is maximising income from tax concessions.
- Work with the Communications Team to source suitable donation platforms and software and maintain the EUYO’s fundraising database.
- Work with the Communications Team to manage the fundraising complaints register.
Individual giving
- Build on and develop the current major donor strategy to secure long term support.
- Manage the EUYO’s membership and patron’s programmes with the support of the Communications Team.
- Manage existing donor membership schemes and increase membership year-on-year.
- Research and cultivate a pool of prospective individual donors in conjunction with the Executive and Artistic Director, Trustees and Directors and maintain close relationships with existing donors.
- Build on and develop an annual appeal for individual donors.
- Devise new ways of attracting donors using the EUYO’s website and social media channels, beneficiaries and alumni.
Corporate giving
- Develop a healthy prospect list of companies, both nationally and internationally.
- Develop corporate sponsorship and partnership proposals.
- Work with the Executive and Artistic Director, Fundraising Committee, Board and Advisory Council to cultivate and steward corporate partners.
- Explore the potential of corporate membership and, if implemented, administer and service the Corporate Membership Scheme, maintaining close relationships with the members’ nominated contacts, circulating information, and ensuring that members enjoy the full extent of the benefits.
- Ensure all corporate partners and sponsors receive appropriate reports as required and in a timely manner.
Trusts and foundations
- Develop a pipeline of trusts and foundation prospects, working with the Executive and Artistic Director and the Head of Executive and Finance to develop appropriate resource for this new pipeline of prospects where necessary.
- Research and apply for funding from trusts and foundations.
- Work with the EUYO colleagues to measure impact and outputs from grant funding.
- Monitor delivery progress and ensure reporting according to grant funding requirements.
- Maintain relationships with trusts and foundations who are already giving to the EUYO, keeping them informed of the EUYO’s activities and of the results and benefits generated by their donation.
Profile
The following offers an aspirational view of our ideal candidate profile; however, we encourage applications from candidates with a wide range of experiences and backgrounds, especially those from underrepresented groups.
Experience
- 5-10 years’ experience in fundraising within the arts and cultural sector.
- Experience in implementing a fundraising strategy.
- Demonstrable success in securing significant gifts from high-net-worth individuals, in the 5-6 figure range, corporate partnerships, and trusts and foundations on a national and transnational level.
- Experience in producing persuasive fundraising case for support and other fundraising marketing material.
- Prior experience in tax-effective giving and fundraising regulation across the European Union.
- Proven track record in building relationships and engaging with key stakeholders at all levels.
- Demonstrable knowledge of creating solicitation and stewardship plans.
- Experience in researching and developing new prospects, uncover untapped markets and sources of funding.
- Experience of working on annual appeal fundraising campaigns.
- Experience in managing budgets.
Skills
- Passion for, and/or knowledge of, classical music.
- Excellent communication skills and the ability to engage with key stakeholders at all levels.
- Working knowledge of fundraising regulations, cross-border, and international giving.
- Adept at managing multiple relationships concurrently and managing your own time effectively.
- Excellent writing skills with the ability to translate complex information into a compelling case for support.
- Experience writing web copy for fundraising.
- Extensive knowledge of individual, major donors, corporate, and trust and foundations, strategies and approaches.
- Ability to work independently to multiple deadlines, whilst delivering under pressure.
- Experience using a fundraising CRM database and ensuring its upkeep.
- Fluent in written and oral English. French and/or German highly desirable.
Aptitudes
- High level of attention to detail.
- Tact and integrity when dealing with both staff and stakeholders.
- Outcome-focused and resilient under pressure.
- An entrepreneurial mind set.
- Willingness to travel across Europe 30% of the time, including to EUYO headquarters in Grafenegg, and offices in Vienna, as well as from locations across Europe, including when the Orchestra is on tour.
The deadline for application is Sunday 21st July 2024
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Daryl Upsall International actively promotes equality, diversity and inclusion. In recruiting candidates, we seek candidates with the proven skills required; irrespective of race, gender, religion or belief, age, disability or sexual orientation.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
We’re looking to recruit a healthcare professional support and engagement assistant, who will work closely with the healthcare professional support and engagement team to oversee the smooth running of the team’s activities, including the oversight and management of team email inboxes, responsibility for tracking activities on our database, as well as supporting with the coordination of conference activities, online webinars and meetings.
About you
Are you an experienced administrator, able to work as part of a busy team and across different geographical sites? You will be highly organised and process driven with excellent time management skills. You will have excellent oral and written communication skills as well possessing excellent working knowledge of IT systems, including working with databases.
Friendly and approachable, you will be able to quickly build effective connections with new people and have a sensitive approach and understanding of confidentiality appropriate for working with vulnerable people.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now Recruitment Team.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date Monday 15 July 2024 at 9:00am
Interview date Monday 22 July 2024 and Tuesday 23rd July 2024
An exciting opportunity to develop and expand your communications skills for the lead organisation on pensions, pay and reward in the higher education sector. We are looking for an exceptional, talented individual to work at a national level as part of our growing communications team. We offer a new challenge in a unique environment with the opportunity to work and develop with talented people in a streamlined organisation.
The Universities and Colleges Employers Association (UCEA) is a membership organisation that is the leading voice on employment and reward matters in the UK Higher Education (HE) sector. We are a small team supporting our 170 members - HE providers such as universities - to be employers of choice through collaboration, advocacy and expert advice, facilitating their work in delivering effective employment and workforce strategies.
Our new strategic plan 2024-27 leads with enhancing employee experience and supporting member organisations in their workforce development and transformational plans with the inclusions of explicit references to UCEA modelling good practice as an employer.
Led by the Head of Communications and Membership, UCEA’s expanded communications team will deliver communications provisions for members and support colleagues internally to deliver services for members.
The core activities include drafting briefings and statements, handling media enquiries, media monitoring, preparing publications, communications campaigns and infographics.
In addition to the generic communications support, this post specialises in pensions media and communications and will provide content for employers through both the UCEA and USS Employers websites.
You will be expected to operate effectively across a broad range of pensions communications and membership areas, with a blend of autonomy and teamwork. Your communications background will be at a major pension scheme, at an employer offering one or more such schemes, or in delivery of communications in other financial specialisms such as actuarial or insurance. Experience of membership organisations and/or some knowledge of the HE sector would be advantageous.
The postholder will have outstanding communication skills and the ability to prioritise and help deliver a complex and varied workload.
The post is offered as full-time on a permanent contract and is hybrid, working at our offices in Bloomsbury, central London, as well as some remote working each week.
This UCEA role comes with an attractive reward package including: membership of the SAUL pension scheme; 25 days annual holiday plus statutory holidays and any associated days when the office is closed (currently four days over Christmas and New Year); generous occupational sickness absence scheme; annual personal development budget; interest-free season ticket loan; Cycle to Work Scheme; Employee Assistance Programme; Fitness & Wellbeing scheme (for participation in gym, fitness and other health and wellbeing activities); membership of Benenden Healthcare.
Find out more
If you think this role could be for you, please download the Information for Applicants pack, which includes the job description and person specification, or visit our website.
How to apply
Apply through CharityJob, submitting your current CV and a covering letter outlining and entitled ‘The relevance of my experience to the position of Communications Officer - pensions’.
The closing date for applications is Midday on Monday 8 July 2024.
Interviews are expected be held on Thursday 18 July and Monday 22nd July at the UCEA offices at 20 Tavistock Square, London WC1H 9HU.
All candidates must have proof of their right to work in the UK.
No agencies please.
Applications should include your current CV and a covering statement outlining and entitled ‘The relevance of my experience to the position of Communications Officer - Pensions'. Please ensure that you refer to the Information for Applicants pack when writing your application.
UCEA is the leading voice on employment and reward matters in the UK HE sector. We support our members to be employers of choice through collaboration
The client requests no contact from agencies or media sales.
Financial Education Delivery Coordinator
Just Finance Foundation (JFF) seeks to create a financially resilient nation where every individual has equal opportunity to thrive. The Education Team’s focus is developing and promoting financial literacy tools for primary schools to help children and their families learn about money. We work to train teachers to be able to deliver financial education and help them build it into their curriculum.
The Financial Education Delivery Coordinator position at Just Finance Foundation (JFF) is an exciting opportunity to participate in the delivery of new resources that will ensure children can access the education they need to manage money well in the future. We have ambitious targets to see our financial education resources in over 1,000 schools over the next 3 years. Your motivation and target driven ambition will help us expand LifeSavers, our free schools programme.
What we’re looking for:
· A strong communicator who is committed to serving schools, teachers, and children well
· A strategic thinker who is energised by the challenge of reaching a big audience
· A project manager who can develop plans to achieve goals within set timelines
· A team player who thrives in a supportive environment
· A data enthusiast who understands the purpose of gathering impact data, the value of analysing it, and the importance of sharing it with funders, supporters, and stakeholders
The Financial Education team is at the forefront of Financial Education in the UK. This is an ideal opportunity for an experienced and innovative education professional to make a significant contribution to the future wellbeing of our children and communities.
What the role looks like
The Financial Education Coordinator will be responsible for recruiting and onboarding schools to embed our free financial education resources into primary school classrooms. You will have an excellent understanding of the challenges and pressures that exist within a primary school environment. You will be able to generate enthusiasm for financial education, as well as develop strong relationships with schools and other project collaborators. You will achieve this by proactively researching, networking, and making connections with schools in London and the Southeast region. You will speak to stakeholders, including teachers and school leadership, to promote our programme. Once they have registered, you will then train the teachers and school staff on how to incorporate our resources flexibly into their classrooms. The Financial Education Delivery Coordinator will need to work flexibly with each school to best meet their needs, according to our policies and guidelines. Reporting the progress of the various programmes is a key part of the role and the ability to collate data, identify risks, and meet deadlines is crucial.
As a part of the broader Programmes and Innovation department, this role is a creative opportunity to develop new ideas and ways of delivering financial literacy to primary schools. We encourage thinking outside the box that respects the demands placed on teachers and school staff. Crucial to the role is a willingness to be part of a wider project team, an ability to adapt and respond to change, and a belief in the impact that we can make to young people.
To Apply: Please send your CV and a cover letter of no more than 2 pages no later than 9am, 8th of July 2024.
Potential Applicants: If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience, we’d still love to hear from you. We don’t expect everyone to meet all the criteria listed.
JFF is an inclusive organisation and we welcome all applications. We want our workforce to be truly representative of the communities we serve. Diversity is an asset to our organisation and helps us create an inclusive, welcoming environment for all.
While the role will work solely for the Just Finance Foundation, please note that the Church Urban Fund, as the parent charity, will be the legal employer.
Contract: Permanent, Full time
Salary: Grade C, £28,148 - £32,519 depending upon experience plus 8% employer pension contribution
Butterfly Conservation is incredibly lucky to have thousands of volunteers who play a critical role in our work, and we want to give them the support they deserve. At the same time, we need to take steps to ensure we have the right volunteer in the right place to deliver our ambitious organisational goals.
We are looking for a Volunteer Development Officer to help us improve the support we offer our existing volunteers, whilst also seeking to increase the diversity of our volunteer supporter base. You will be passionate about helping people to take action for the environment, highly organised and comfortable with both managing routine tasks as well as developing new initiatives.
You will assist in achieving Butterfly Conservation’s Volunteering strategic goals, with a specific emphasis on recruiting, training, communicating with, and celebrating volunteers from diverse backgrounds. Additionally, you will aim to inspire and empower more individuals to take action for butterflies and moths.
This is a remote working role, with occasional travel within the UK as required. You will need to be self-motivated, well organised and able to work independently, as part of a virtual team, and under pressure to meet challenging deadlines.
If you are excited about the prospect of working for a leading wildlife charity and you have a passion for nature, the ability to engage and inspire others and experience in managing and working with volunteers we look forward to hearing from you. Please read through the job description and person specification, to see if you have the right skills to join the team.
Butterfly Conservation is an equal opportunities employer and welcomes applications from people from the widest possible diversity of backgrounds, cultures, and experiences. We are dedicated to encouraging a supportive and inclusive culture. Please tell us if there are any reasonable adjustments, we can make to help you in your application or with our recruitment process.
Candidates must have the right to work and be resident in the UK.
We reserve the right to close the vacancy early before the advertised closing date and time.
No Agencies please
Closing date for applications: 21 July 2024 23:59
Interviews will take place on: 14 August 2024 (Interviews will take place online)
We believe our work has never been more important.
Wildlife is in steep decline across the UK and over three-quarters of butterflies and two-thirds of moths are declining. We recognise it needs a great team with a wide variety of skills to tackle the problems facing butterflies, moths and the environment.
Our staff and volunteers are proud to be part of Butterfly Conservation and are dedicated to making a difference to the environment we live in. We understand the importance of maintaining and expanding our expert and valued team of people and offer a range of roles located all over the UK, from the peat bogs in Scotland to the post room in Dorset.
REF-215147
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you ready to bring your expertise, skills and experience to a highly respected, growing UK charity?
Bereavement Support Practitioner
Hours: 30 hours per week
Rate: £33,072 per annum pro rata fixed term contract to 31 March 2025
Reporting to: Bereavement Support Team Lead for Glasgow Hospital Service
Base: NHS hospital sites across Greater Glasgow and Clyde and Child Bereavement UK’s Family Centre in Finnieston, Glasgow
In 2017 Child Bereavement UK was commissioned by NHS Greater Glasgow and Clyde with funding from Glasgow Children’s Hospital Charity to provide bereavement support for families bereaved of a baby or child, and training and support for hospital staff.
Child Bereavement UK is looking to recruit Bereavement Support Practitioners to join the Glasgow Hospital Service Team. The team supports the Bereavement Support Team Lead in the provision and evaluation of a service that ensures families and professionals can access high quality bereavement support in situations where a baby or child has died or is dying, with specific responsibility for providing bereavement support in individual, couple and group settings, and assessing the needs of siblings. To contribute to the training and support of professionals whose roles bring them into contact with bereaved families.
Applicants should have a recognised, health, social care, or counselling qualification, experience in working with parents, children and families, excellent communication skills and be passionate about supporting bereaved families and those whose roles bring them into contact with these families.
The successful applicants will be required to complete a PVG check.
Child Bereavement UK offers a generous package of benefits including an employee assistance programme, 5% pension contribution and life assurance scheme.
Closing date: Wednesday 17th July 2024
Interviews will be held at the Royal Hospital for Children – Tuesday 23rd July 2024
Applications will be reviewed, and interviews offered, on an ongoing basis. We reserve the right to close the role prior to the closing date should a suitable applicant be found, so please submit your application as soon as possible.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Child Bereavement UK is committed to creating a safe and welcoming atmosphere for everyone, and one that challenges all forms of oppression or discrimination including those based on age, gender or gender reassignment, marital or civil partnership status, pregnancy or maternity leave, disability, race (which includes nationality, citizenship, ethnic or national origins), religion/faith or belief, sexual orientation (collectively known in law as the ‘protected characteristics’), as well as any oppression or discrimination based on other physical characteristics or impairments, occupation, income, wealth, or unrelated criminal convictions.
Inclusiveness: We are inclusive of and respectful to all our stakeholders – including beneficiaries, supporters, volunteers and colleagues – in our attitudes, behaviours and activities.
No agencies please.