Customer service management jobs

Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers:

• Can this be stopped?

• How will I live my life?

Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population.

We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people. 

We are Fight for Sight: we won’t stop until we: Save Sight. Change Lives.

We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. We’ve secured well-respected and highly engaged ambassadors, such as Sir John Major and Frances Segelman.

We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. You’ll be part of something impactful, we’d love to hear from you.

Job Description

We are seeking an experienced and dynamic Retail Commercial Manager to oversee the sales and profit performance of a collection of retail shops. This position plays a crucial role in driving the commercial success of our retail shops by developing effective sales strategies, managing stock, optimising merchandising, and leading a high-performing team to deliver exceptional customer service. The ideal candidate will have strong leadership skills, and success with Commercial Strategies & Performance Management:

Responsible to 

Head of Retail- Trading

Direct reports 

Circa. 14 Managers

Working hours and contract 

Full time, permanent, 35 hours per week across a flexible seven-day rota

Salary 

£30,000-£35,000 p.a. depending on experience, plus travel expenses

Location

Central & Greater London

Closing date for applications: 30th, April, 2025

Early applications are encouraged. We will be interviewing on a rolling basis; therefore, we will close the vacancy as soon as we have found the right candidate.

Role Responsibilities 

Sales and Profit

• Support Shop Managers to maximise each shop’s sales and profit potential.

• Oversee the delivery of Gift Aid targets throughout the area, driving Gift Aid signups and conversion rates, and ensuring shops are actively promoting the scheme.

• Conduct data analysis to review the commercial layout of each shop including department and category mix. 

• Understand and implement commercial actions to deliver against strategic KPIs.

• Responsible for ensuring that all merchandise is clearly priced and monitor pricing levels to achieve maximum sales in accordance with pricing policies.

• Ensure shops have a high standard of display, cleanliness and tidiness, and that they project a quality retail image.

• Assist Shop Managers to deliver commercially successful visual merchandising displays, in line with the visual merchandising manual.

• Ensure each shop correctly implements agreed seasonal promotions, and shop layouts to achieve maximum income.

• Ensures shop teams are aware, understand and engaged in the financial performance of their shops.

• All best practices outlined within the commercial manual are delivered.

Stock Management

• Ensure compliance with efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density, sizing, and culling stock).

• Ensure that all legal and internal regulations regarding donated stock are adhered to.

• Collaborate with warehouse team to ensure effective stock movement.

• Work closely with the warehouse and stock partnerships teams to ensure sufficient levels of warehouse, rotation and corporate donated stock.

• Work closely with the ecommerce team to ensure key products generate maximum income via the best channel, delivering P&L sales targets.

• To monitor stock management and fast-tracking on to shop floor.

Customer Service

• Lead and inspire the team to place a positive customer experience at the heart of our approach to attract new and loyal supporters and repeat donors.

• Ensure all processes detailed within the customer experience manual are delivered.

• Ensure that feedback, including complaints are escalated to the Head of Retail Income, within the agreed timeframes.

• Be accountable for the integration of each shop into the local community in collaboration with the shop teams.

Team Management

• Ensure that shops have correct level of cover throughout the year, ensuring cover when and where necessary for annual leave, sickness or vacancies.

• Coordinate and facilitate meetings with shop managers for the purpose of training, communication and planning. 

• Role model and promote effective team communication, celebrating success and sharing best practice. 

• Foster a creative environment where team members seek to maximise income in new and innovative ways through multiple channels including their shops and community events.

• Provide line management, leadership, development opportunities and performance management to the Shop Management team.

• Support with the annual appraisal and probation processes for all reports. 

• Play a key role in enabling shops to represent the charity and increase awareness of our mission within the community.

Volunteer Team

• Support the volunteer coordinator and shop management teams to recruit, induct and retain an inclusive and diverse volunteer team, in line with recruitment targets.

• Ensure volunteers adhere to Fight for Sight policies and procedures.

Operations

• Ensure shops are compliant against operational procedures and processes within the Operations manual, providing timely reports and identifying areas of non-compliance. 

• Ensure shop maintenance and repairs are reported, and resolved in a timely manner, and aligned to budgets. 

• Provide a safe and healthy working environment and ensure that all team members are aware of and operate within our health and safety policies and procedures.

• Ensure technology-related issues are raised and resolved promptly. 

• Work within our policies and procedures when dealing with problems at work.

• Adhere to and enforce our safeguarding policies. Ensure all risk assessments are conducted and appropriate action plans are developed and executed.

Other

• Required to adhere to our vision, mission and values. 

• Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles. 

Governance, Finance and Operations

• Conduct regular reviews of shop financial processes to ensure adherence to procedures and minimise financial risks 

• Understand and mitigate risk in the context of charity retail and multi-suite working. 

• Monitor and enforce adherence to local regulations, ensuring shops comply with relevant legislation.

• Ensure all retail income is raised lawfully, including data protection legislation, Charity Commission guidance and Fundraising Standards/ Charity Retail Association codes of practice. 

• Ensure compliance with all relevant legislation including Trading standards, Health & Safety, fire and building regulations for the retail premises.

Impact

• Support public awareness and understanding about visual impairment and visually impaired people.

• Share with customers the impact of the funds raised through shopping with us through in store communications, staff training and social media.

Person specification

Desirable skills, knowledge & experience

• Experience in retail management delivering significant sales and profit growth across multiple sites, ideally in a charity retail context

• Experience of developing and managing budgets 

• Experience of EPOS systems and Gift Aid

• Experience of setting and managing income and expenditure budgets

• Experience of leading and line managing others to develop and grow, building and maintaining a high performing team culture

Personal qualities

• The ability to work under pressure whilst remaining calm and organised

• To be receptive to change and to act as a change agent

• The ability to maintain excellent rapport with staff, volunteers, supporters, and donors

• To consistently demonstrate a dedicated approach to the quality of customer service and team working.

• Comfortable working in a small team both strategically and operationally

• Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour. 

• Able to provide positive, dynamic, tenacious and flexible leadership at all times. 

• Results-driven, able to measure and quantify own outcomes. 

• Adaptable to changing landscape and evolving organisation. 

• Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines

• Excellent verbal and written communication skills 

• Highly organised with ability to plan effectively and allocate resources appropriately. 

• Committed to equal opportunities and inclusion

• An understanding of and commitment to blind and vision impaired people.

Flexibility

The role description is a general outline of duties and responsibilities and may be amended as we grow. The post holder may be required to undertake other duties as may be reasonably required from time to time.

Employee benefits

We value our staff and volunteers and want to make sure that they are supported in their work. Other benefits we also offer are:

• A great team and a supportive culture

• Employer pension contributions matching up to 10%, and death in service cover

• Generous parental leave

• Flexible/hybrid working options

• Apprenticeships scheme, study leave and financial support for training & development

• Cycle to work scheme, eye test vouchers, and a staff loan scheme, access to an Employee Assistance Program

• An active Social Committee and staff events

Application & Interview process

See above for How to Apply. Please note that we value the authenticity and individuality of our applicants and believe that your CV and cover letter should reflect your unique skills, experiences, and personality. Therefore, please refrain from using AI tools, including ChatGPT, to produce your application materials. Applications drafted with the assistance of AI will be automatically rejected.

Successfully shortlisted applicants  will be invited for a stage one interview online by teams, followed by an in person at our Mansell Street offices.

Accessibility

We believe in fostering an inclusive environment where all individuals, regardless of their abilities or circumstances, feel supported and valued. If you have any accessibility requirements or specific needs that you would like us to accommodate during the application process, please let us know. If you are unfamiliar with MS Teams and would like to familiarise yourself with the platform before the interview, we are more than happy to arrange a tech run-through to ensure your comfort and confidence. 

Equal opportunities, diversity & inclusion

Don’t meet every single requirement? At Fight for Sight and Vision Foundation we are dedicated to building a diverse and inclusive workforce, so if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have. 

We have an inclusive and accessible recruitment process, including any adjustments required to support people from diverse community groups.

Are you passionate about supporting struggling children and eager to be part of a friendly and supportive team? If so, we have an exciting opportunity for you!

At TLG, we’re continually on the lookout for exceptional people to journey with us and join our vision. As a member of our Fundraising & Supporter Engagement Team, you will play a pivotal role in expanding the charity's reach across the UK. Our team is dedicated to engaging with churches, supporters, corporates, and charitable trusts, fostering partnerships that will enable TLG to continue to transform the lives of thousands of children in the years to come.

This crucial role involves managing, overseeing and ensuring the quality control of data records and processing, including financial data, related to our extensive network of supporters and churches. You will serve as the first point of contact for our supporters, providing exceptional customer service and administrative support.

The ideal candidate will be proactive, detail-oriented, and driven to execute tasks efficiently. Strong communication skills are essential, as you will be responsible for clearly conveying TLG’s vision, inspiring supporters to join our regular giving scheme and increase their level of giving as ‘Hope Givers’.

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Hours: Full Time, 37.5 hours per week (part time available for the right candidate)

Closing Date: Friday 18th April

Initial Interviews: Tuesday 29th April – Online

Final Interviews: Friday 9th May – at our National Support Office in West Yorkshire

Regional Fundraising Manager (West Wales)

Join Wales’ leading cancer charity as a Fundraiser and manage raising funds across an already established West Wales region. There’s loads of scope to generate more income and grow connections.

You’ll be joining an experienced Wales fundraising team who generate over £2.8million of annual income. Your fundraising impact is seen in people affected by cancer through the services we run, the difference to lives we make and the campaigns that make meaningful change.

You’ll be managing and building relationships across West Wales with our supporters, Friends of Tenovus groups and establishing new fundraising connections and work with teams of volunteers. You can expect to manage events such as our annual Lovelight concerts, Singathons and Breast Cancer Awareness Month to name just a few.

Your region is already warm with strong supporter connections and exciting development opportunities to grow across the region in places like Swansea, Aberystwyth, Haverfordwest to Carmarthen.

Whilst it’d be great if you’ve done Third Sector Fundraising it isn’t a must have to be considered as we’ll consider transferable skills.

What's important is that you're on the West Wales patch already to get across the region regularly,you've got passion for our cause and can't wait to get involved with our supporters and volunteers and put on amazing fundraising events to raise income for people affected by cancer. 

Working Hours: 35 hours per week with flexible working

Due to the nature of our fundraising work you’ll need to be flexible at times to work evenings and weekends. Around this we work core 11am-3pm hours to flexibly suit work around your lifestyle and personal commitments and operate our work flexibly between 7am – 9pm so you can do things like the school runs or fit in wellness activities and hobbies with your working life.

Interview: 1st May at the Tenovus Cancer Care Cardiff Head Office

Place of work: Home based within the West Wales region. There is regular travel required across West Wales and occasional travel to our Head Office (Cardiff). IT equipment is provided and you’ll ned a suitable home working space.

We’re looking for skills, knowledge or experience to show us you’ve:

• A background in securing and looking after business opportunities and a track record in delivering profit or against growth targets whilst building a pipeline
• The ability to work in a way with others that’s inclusive, collaborative and visionary where you proactively work to solutions and adapt your style
• The confidence and ability to deliver talks or presentations in front of a group and can take a lead in managing a project so everyone understands key information and the way things are organised
• Got the ability to build and develop great working relationships with a diverse range of people from our local communities to our Corporate partners
• Excellent time management, prioritisation, and planning skills.

About us

More people than ever are living with cancer in Wales, with around 20,000 people diagnosed every year.

We give help, hope, and a voice to everyone affected by cancer. We understand how cancer can impact every aspect of life and how it affects families and friends too. Our wide range of services offer information, advice, and specialist support to people living with cancer, and their loved ones.

Together with our inspiring community of staff, volunteers, and supporters, we’re determined to be here for everyone affected today, tomorrow, and beyond.

Recruitment Process

Visit our Work For Us page and send your CV and covering letter to our People Team at Tenovus Cancer Care.

If we can support you with your application at all please contact our People Team at Tenovus Cancer Care.

Must haves:

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

* Occasional travel to other Age UK sites to enable performance of the duties and responsibilities and for the purposes of maintaining and updating professional skills and development.
Hybrid and remote working require that the candidate meet these additional requirements:
* Internet bandwidth: 40Mbps minimum.
* Internet connectivity: Wired / ADSL / Fibre.
* Stable and safe working environment.

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

CVs will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is able to provide Skilled Worker sponsorship for eligible roles only. If this applies to you, please contact the recruitment team to discuss. If the role is not eligible for Skilled Worker sponsorship you will need to have a pre-existing Right to Work in the UK.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

All of us at The Talent Foundry believe that a young person's success should be determined by the talents and abilities they have, not where they come from.

All too often we hear from teachers in our school network that those from underserved communities are missing out on the skills and development opportunities that could completely change their futures.

In this brand-new role you will broaden our network of eligible schools so that they are aware of, and can access, the fantastic - and free - The Talent Foundry programmes and opportunities for their students.

“I’ll go as far as saying if we could offer a The Talent Foundry session every week for every single student, we would.” Aspirations Lead.

For 16 years, we have been offering programmes in schools which spark and unlock a young person's confidence in the abilities that they have - and connect them to employers and industries where they can have a successful career.

The role

You will be the first point of contact for enquiries to TTF and will proactively promote our opportunities across our network through telephone, email and in-person events.

Building relationships with teachers and career leads in schools and colleges is a crucial part of this role to ensure our marketing and communications reach the right people and meets students’ needs. 

You will be a dynamic and confident communicator, who thrives onsuccessfully closing a ‘sale’. All our programmes are fully funded by our amazing partners, and your role - with support from your colleagues - will be to identify schools who meet our eligibility criteria and find innovative ways to bring them into our network. 

Responsibilities

• Reaching more underserved young people 
• Telling the TTF story
• Attention to detail across administration and data
• Teamwork in outreach 

We recommend reading the full job description and person specification for an overview of the skills, experience and knowledge we are looking for before applying for this role. 

Your experience

• Sales or customer service experience, with demonstrable evidence of hitting/exceeding sales targets
• Use of CRM systems to record and monitor outreach and targets
• Building relationships and confidently communicating with different stakeholders 
• Management of high-volume data and keeping accurate records with information from different sources 
• Working remotely or in a hybrid environment
• Supporting a team that manages different projects with competing priorities to achieve their communications goals

This is a hybrid role. You will be working from home with IT provided and join Team Together Days in a co-working space in London 2-3 individual days each month. These days are considered commuting days. You do not need to live in London to apply for this role, but you will need to consider what is a reasonable commuting distance for you to able to attend the team days in London.

In our job information pack you can also read our advice on using AI in your application. 

We also offer 28 days holiday + bank holidays (as we close for the Christmas period). 

Safeguarding

We are committed to safeguarding and promoting the wellbeing and welfare of children and we require everyone associated with The Talent Foundry Trust, including all trustees, employees, and volunteers to share this commitment. Successful applicants will need to undergo child protection screening appropriate to the role, including completing our Safer Recruitment process, references from past employers and Disclosure and Barring Service checks. 

As our Head of Philanthropy, you’ll lead and grow our major donor programme, securing six- and seven-figure gifts that fuel transformational change.

What you’ll do:

• Develop and deliver an ambitious philanthropy strategy, driving sustainable income growth.
• Cultivate and steward relationships with major donors, foundations, and networks of high-net-worth individuals.
• Position Practical Action as a thought leader in international development philanthropy, leveraging trends such as impact-based philanthropy and trust-based giving.
• Create high quality donor experiences, from exclusive events to field visits that showcase our life-changing work.

This is a rare opportunity to shape philanthropy at Practical Action and create lasting change. If you’re ready to take major donor fundraising to the next level, we’d love to hear from you!

What you’ll bring:

• A proven track record of securing high-value gifts from major donors, trusts, and foundations.
• Exceptional relationship-building skills and the ability to engage and inspire high-net-worth individuals.
• Strategic thinking with a flair for identifying and unlocking new funding opportunities.
• Passion for international development and a talent for powerful storytelling.

Accountabilities:

Strategic Leadership: Develop and implement an ambitious philanthropy strategy that delivers significant income growth from high-net-worth individuals, trusts, and foundations.

Team Leadership: Lead and develop a small team, fostering a high-performance culture and ensuring fundraising excellence.

Collaboration & Leadership: Work closely with senior stakeholders, including Trustees, the CEO, and global teams, to leverage influence and deepen donor engagement.

Innovation & Future-Proofing: Identify and implement innovative fundraising approaches, including digital philanthropy, giving circles, and social investment models.

Data & Insights: Use CRM and donor analytics to inform strategy, measure impact, and drive data-led decision-making.

Portfolio Development: Expand and diversify our philanthropic network, including engaging global high-net-worth individuals, diaspora philanthropy, and Donor Advised Funds (DAFs).

Major Gift Fundraising: Build and steward a pipeline of major donors, personally cultivating and soliciting six and seven-figure gifts to drive sustainable long-term support.

Engagement & Stewardship: Develop bespoke donor experiences, including high-profile events, personalised communications, and opportunities to see Practical Action’s work firsthand.

Global relationships: Working with country and regional offices, the International Directorate, the Impact & Influence Directorate and Finance, developing processes and proactively working to unblock issues crucial to successful philanthropic growth.

Skills Development: Champion and facilitates the development of skills and capacity among fundraising staff globally in support of the philanthropy strategy.

PERSON PROFILE

Experience, Knowledge and Skills

• We’re looking for an experienced philanthropy professional with a passion for international development and a strong track record of securing major gifts. You will bring:
• Proven expertise in major donor fundraising, with a track record of securing six and seven-figure gifts from high-net-worth individuals and foundations.
• Strategic vision and leadership, with the ability to develop and implement successful multi-year philanthropy strategies.
• Exceptional relationship-building skills, able to engage and inspire senior donors, Trustees, and high-profile stakeholders.
• Creative and entrepreneurial mindset, with experience exploring innovative fundraising models such as impact philanthropy, digital philanthropy, and DAFs.
• Outstanding communication and influencing skills, with the ability to craft compelling cases for support.
• Experience in leading and developing high-performing teams, fostering a culture of ambition, innovation, and collaboration.
• Knowledge of international development and the motivations of philanthropic donors in this space.
• A proactive, results-driven approach, with strong financial acumen and the ability to manage budgets, pipelines, and income targets.
• Cultural Sensitivity with experience of remote working, working with people from diverse backgrounds and working with multiple teams.
• Language Skills: Fluency in English required. Competence or fluency in Spanish, French and/or Arabic, desirable.
• Alignment with our work and commitment to development principles.

Campaigns Project Manager

Contract type: Maternity Cover, 12 months, 35 hours per week, with a starting date from June 2025

Location: London, UK subject to the right to work.

UK Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.

*60/40 hybrid working at WaterAid is currently defined as: 60% of an employee’s time in a location of their choice, 40% face to face per week, defined as in the London office, at conferences or at stakeholder meetings or other location as relevant for the proper performance of the duties of the role. 

Salary: £43,668 - £45,851 per year with excellent benefits

About WaterAid

Use your skills to play a vital role in changing the world through water. We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as Campaigns Project Manager to drive change through water, so millions of people can break free from poverty and change their lives for good.

About the Team

The role sits within the Supporter Marketing team, a team at the heart of WaterAid’s communications with its supporters. The Supporter Marketing team plays a pivotal role in shaping the dialogue with our supporters, defining and facilitating their crucial contribution to driving our mission forward. We are responsible for creating the best supporter experience in the UK, that people genuinely love and feel part of. We build relationships and increase the engagement with our supporters – delivering £37 million income stream from a supporter base of 700,000+ individual supporters, through an audience-led communication programme of diverse channels.

About the Role

As our enthusiastic Campaigns Project Manager, you will be responsible for developing and implementing WaterAid's mass campaigning strategy to influence governments and policy makers, driving campaigning actions through stunning, personal, story-led communications. The purpose of which is to increase our political impact and inspire supporters to advocate to end the water crisis.

This role is a Full-Time, 12 months maternity cover, with a starting date from June 2025. Our offices are based in Canary Wharf, London.

In this role you will lead on developing and implementing WaterAid's mass campaigning strategy to influence governments and policy makers, maximising political impact and supporter engagement, identifying opportunities to test innovative ideas.

You’ll also: 

• Devise and manage appropriate supporter journeys for campaigners, developing a relationship with supporters to ensure their support is maximised
• Create phenomenal personal communications, that develop supporter conversations and make lifetime connections
• Help build a team that everyone wants to work with and for, and where people do work that most interests them

To be successful, you’ll need: 

• A good understanding of mass campaigning principles, and a strong interest in creating meaningful individual political actions that result in change
• Proven experience in a successful mass campaigning, direct marketing, supporter engagement and/or customer marketing role
• Solid project management experience, with the ability to manage large, complex projects from start to finish, working to agreed timescales and outcomes and with multiple stakeholders
• A passion for creating phenomenal, unexpected, personal story-led creative, which tells of extraordinary human experiences.

Although not essential, we also prefer you to have:

• Experience of volunteers or campaigners’ management
• Experience with new product development
• Hands-on experience of working with budgets and reporting on financial KPIs
• An empathy with overseas development issues

Closing Date: Applications will close 10:00 am UK Time on 14 April 2025. Availability for interview is required on the week of 28 April.

How to Apply: Click ‘Apply’ to upload your CV and an essential Cover Letter.

*Please indicate in the summary the relevant skills and experience you bring that makes you an ideal candidate for this role. 

Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries to comply with our Safer Recruitment policy. All our UK-based vacancies require a basic Disclosure and Barring Service (DBS) check. 

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Global Commitment:

Our People Promise: We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have.  We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values. 

Equal opportunities: We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding: We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. As a safeguarding measure, WaterAid carries out background checks on all potential employees. This is done following the conclusion of recruitment and prior to assuming full employment.

Age UKs IT Service Management Team is looking for an experienced ITSM administrator to take on a new role of ITSM Lead.

Reporting into the ITSM Service Desk Manager, you will be able to demonstrate a strong understanding of our ITSM platform and evidence working with multiple diverse stakeholders. This is a hands-on role configuring the platform and its various modules. We integrate to multiple systems so a good understanding of these is essential. Experience of integrations would be beneficial.

Automation is key to our success in supporting business objectives so the role holder will have practical experience of implementing digital workflow to solve business problems. Using a blend of technical awareness and strong communication skills, you'll lead the ITSM automation backlog for Age UK. Our ITSM platform is built on Hornbill.

You'll be responsible for the line management of the Junior Hornbill administrator, supporting and working with them to bridge the gap between technical aspects and customer requirements to automate IT and other business processes using our ITSM platform Hornbill.

Please note this role is hybrid and predominantly you will be working from home, with occasional visits to one of our regional offices in London, Blackpool, Devon or Warrington. Your linked office is where you are located closest too. Travel costs to your linked office are the responsibility of the postholder and are not covered by the charity.

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:

Application = A, Interview = I, Test = T, Presentation = P

* Broad and extensive experience of automating processes using workflows and administrating within an ITSM platform. A, I, P

* Strong communication skills and the ability to work collaboratively in a team, stakeholders and customers. A, I, P

* Problem-solving abilities along with strong analytical skills and attention to detail to identify and address issues within an ITSM platform and its integrations. A, I, P

* Technical awareness to interact with utility scripts and gather technical details for reporting. A, I

* Basic knowledge of scripting. A, I

* Experience with ITSM requirements capture and documentation. A, I, P

* Good understanding of the implementation of IT Service Management best practice principles, and agile delivery. A, I, P

Great to haves:

* ITIL v3/v4 foundation

* SQL

* Power Bi

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme

Additional Information

* Occasional travel to other Age UK sites to enable performance of the duties and responsibilities and for the purposes of maintaining and updating professional skills and development.
Hybrid and remote working require that the candidate meet these additional requirements:
* Internet bandwidth: 40Mbps minimum.
* Internet connectivity: Wired / ADSL / Fibre.
* Stable and safe working environment.

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

CVs will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is able to provide Skilled Worker sponsorship for eligible roles only. If this applies to you, please contact the recruitment team to discuss. If the role is not eligible for Skilled Worker sponsorship you will need to have a pre-existing Right to Work in the UK.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Job Title: Individual Giving and Legacies Manager

Salary:  £38,000 - £40,000

Responsible to:Head of Fundraising, Ruth Strauss Foundation

Accountable to:  Board of the Ruth Strauss Foundation

Hours per week:Monday-Friday 9.00am – 5.00pm

Location:Hybrid: minimum 2 days a week in London office

Job Purpose

The Ruth Strauss Foundation is looking to grow its fundraising team and this role will play a pivotal part in developing Individual Giving for the organisation. This role will lead the Individual Giving and Legacy programme, responsible for building the database of regular givers, introducing new campaigns and products to acquire new donors and increase retention rates and lifetime donor value.

This role will be responsible for developing a supporter centric marketing strategy generating a supporter journey which drives excellent supporter experience, creating a RSF family of donors. This role will develop products for in memory fundraising and build our legacy programme from scratch, developing a legacy fundraising strategy and subsequent comms plan and journey.

Key Relationships:

• Head of Fundraising
• Head of MarComms & Digital
• Head of Mission Services
• Head of Finance
• RSF Individual Supporters
• Gift in Wills organisations

Key Responsibilities

• Deliver RSFs Individual Giving and Legacy programme, ensuring the programme meets budgeted income and spend.
• Manage a portfolio of campaigns, owning a personal income target of over £300k
• Produce a regular giving strategy to generate growth in income and acquisition/retention numbers
• Develop robust supporter centric supporter journey’s, feeding into a wider onward journey to increase the lifetime value of our donors
• Produce a legacy strategy to introduce legacy fundraising to RSF, growing a database of legacy pledgers through sensitive and impactful legacy marketing
• Introduction of new appeal campaigns and individual giving products to the individual giving portfolio
• Develop products to support in memory fundraising
• Utilise audience analysis and sector trends to generate compelling supporter communications, connecting to supporter motivations and interests.

Key activities

• Produce a 3 year programme strategy for Individual Giving and Legacy fundraising contributing to the ambitious growth strategy for RSF
• Project management of a year long Individual Giving communications plan and associated campaigns/products.
• Produce a marketing strategy for our individual givers which focusing on increasing the number of new donors acquired as well increasing retention, average value donated and gift aid conversions of our existing database.
• Introduce new in memory products and campaigns to support fundraisers wishing to raise funds in memory of a loved one.
• Introduce a legacy marketing strategy to grow legacy fundraising at RSF, introducing KPIs to monitor impact across pledgers and intenders
• Establish business rules for recording Individual giving data on Salesforce to ensure that future analysis of the programme is robust and reliable
• Introduce new fundraising campaigns to reach new audiences and re-engage with existing donors
• Project management and delivery of existing Individual giving campaigns
• Introduce new individual giving campaigns to the portfolio, identifying key opportunities in the year using audience understanding, aligning with RSF’s strategy
• Work closely with gift in wills organisations to grow RSF’s legacy fundraising, reaching new audiences, connecting with solicitors across the UK
• Work with the Head of Finance to develop a legacy administration process
• Budget management and post activity delivery metric analysis, ensuring a robust contingency planning process is in place
• Development of fundraising collateral in conjunction with campaigns/products
• Coordinate the marketing requirements for each activity, producing pre and post communications/marketing collateral – including working with external production companies where required
• Set up product/campaign processes including fulfilment and supporter stewardship
• Ensure all individual giving and legacy activities are compliant with fundraising code of conduct, GDPR and other IG processes/policies
• Conduct regular sector wide and competitor research to stay ahead of trends and maximiseopportunities for RSF

This Job Description reflect the duties of the post as they exist at this time and may be subject to change based on the needs of the Fundraising team. The post-holder may be required to undertake other duties commensurate with the salary and competence requirements of this post from time to time as required.

Expertise required

• Exceptional experience of managing an individual giving programme, managing a range of campaigns/products of varying size and scale including acquisition activity, warm appeals and reactivation
• Excellent organisational and administrative skills including budget management, project management and prioritisation.
• Excellent data analytical skills, able to set up processes to capture data and analyse data to ensure strategic decisions are based on audience insight and analysis
• Experience of developing plans and budgets, and reporting against financial targets and key performance indicators
• Experience working with CRM systems and project planning tools
• Excellent communication skills – able to utilise data analysis to produce compelling fundraising communications, understanding supporter motivations, engaging audiences to generate fundraising growth.
• Strong team player and project leadership, ensuring clear and regular communication with the RSF team and stakeholders as appropriate
• Strong relationship management across stakeholders of multiple levels and organisations.
• Innovative thinker who has experience of building successful fundraising campaigns from scratch
• A willingness to adapt and be flexible. There are often new projects, changing priorities, and new processes that you will need to embrace.
• Ability to keep calm under pressure and maintain a clear head
• Meticulous attention to detail
• Ability to undertake travel, including overnight stays where necessary

Personal Attributes

• Creative, results-driven, and proactive in approach
• Excellent multi-tasker
• Strong interpersonal skills to build positive relationships with a range of stakeholders 

How to apply:

We are committed to being an inclusive workforce that fully represents many different cultures, backgrounds and viewpoints. We welcome applications that help us in our mission to be a place where you can be yourself and thrive.

Please share your CV and covering letter.

Interviews will be planned as applications come in. The application process may close early.

We take your privacy very seriously and promise to keep your details safe. Check our Applicant Privacy Policy to find out more.

About the Ruth Strauss Foundation

In early 2018, Ruth Strauss, the wife of Sir Andrew Strauss the former England cricket captain, was diagnosed with an incurable lung cancer that affects non-smokers. Ruth died on December 29th 2018; she was 46 years old and mother to two children, then aged 10 and 13.

In her memory, Sir Andrew has launched The Ruth Strauss Foundation to:

• Provide professional emotional support for families when a child is facing the death of a parent
• Facilitate collaboration and influence research in the fight against non-smoking lung cancers

Event Assistant, Tommy’s & LLHM

Location: London, Hybrid
Hours: Full time/35 hours per week 
Contract type: Permanent 
Salary: £26,000 – £28,000 per annum
Annual leave: 25 days per year + bank holidays 

Job Summary

We are seeking an Event Assistant to support both the London Landmarks Half Marathon (LLHM) event side and Tommy’s side (affectionately nicknamed Team Tommy’s). This is an incredibly exciting time to join the team and gain fantastic experience in both the charity and events industry at one of the UK's leading mass participation events, which is owned and operated by Tommy's.

For the LLHM Team, the main purpose of this role is to provide first-class customer service and support to the 20,000+ runners taking part in the Half Marathon, as the event continues to grow in size year on year. This will involve managing the helpdesk email and phone line, ensuring runners are accurately registered and answering any queries they may have.

For Team Tommy’s, the main purpose of this role is to support the Tommy’s team of 3,000+ runners in the London Landmarks Half Marathon. The role is responsible for being the main point of contact for the runners and ensuring they have the best experience possible running the LLHM and fundraising for Tommy’s through our support inbox and phone line. The aim is to deliver the ambitious team fundraising target of over £1,800,000 for LLHM 2026 and more in the following years. This role will also support the development of the Team Tommy’s LLHM Corporate Challenge, a product that recruits a team of corporate runners to take part in the LLHM and fundraise for Tommy’s.

We are not necessarily looking for past experience in a similar role, but for transferable skills and personal attributes to deliver excellent customer service and be a good all-rounder with fantastic administration and communication skills. Overall, you should have a passion for the LLHM event and Tommy’s cause.

We encourage and welcome applications from all backgrounds, communities and industries.

As a Territory Fundraising Manager, you will play a key role in driving fundraising activities within a designated geographical area, namely Cheshire. You will be responsible for developing and executing fundraising strategies and building relationships with potential strategic partnerships/individuals with new key audiences across all our income streams. This is a fantastic opportunity for a passionate and motivated individual to make a real difference to cancer patients.

This role requires a dynamic and enthusiastic self-starter who is able to identify key opportunities by targeting specific areas such as Macclesfield where we have our Christie Cancer Centre and the Cheshire Golden Triangle.

At The Christie Charity we are an ambitious and forward-thinking organisation with a loyal supporter base. You would be part of a successful high achieving collaborative team, and this role gives you the opportunity to experience multiple fundraising disciplines.

Working closely with the Executive Director, senior team members and trustees, we are looking for an Executive Assistant and Company Secretary who has knowledge and experience of working with senior management and trustees in the arts and/or charitable sector to support the effective governance and leadership of the organisation.

You will be highly organised, diplomatic, and proactive with good attention to detail.

Contract and Hours
Permanent, full or part-time, 1.0 (36.25 hours / 5 days) or 0.8 ( 29 hours / 4 days) per week, 9.15-5.30pm per day, including lunch break. Minimum two days per week are to be worked at Crafts Council office, with requirement to attend all relevant Board and committee meetings and key staff events.

Crafts Council aims to support flexible working and part time arrangements where it is appropriate for the role.

Salary
£28,000 to £34,000 gross per annum based on full-time working, dependent upon experience.

Location
Crafts Council Office and Gallery is based in Islington, London, with some hybrid / home working.

Role to Commence
As soon as possible from May 2025 onwards.

Reporting to
Managed by the Executive Director and supporting the Senior Management Team and Trustees.

Key Responsibilities

• Act as Company Secretary for board and committee meetings - Organise meetings, planning up to a year in advance and working with trustees to ensure availability
• Prepare papers, ensure that they are issued in a timely manner, draft minutes, keep log of follow up actions
• Support the Executive Director with email and correspondence
• Drafting responses and acting as a first responder, provide personal assistant duties and leadership administration, such as arranging internal and external meetings, travel itineraries and diary management
• Meeting preparation: Prepare agendas, gather necessary materials, and follow up on action items from meetings
• Support the Executive Director in drafting briefing documents, reviewing policy documents and providing succinct summaries
• Project support: Assist with project management tasks, including research, data compilation, and presentation preparation
• Make use of time-saving tools (AI) and ensure that Executive Office is run efficiently and productively
• Support Craft Council Executive team with administration duties, including diary management, presentation design, meeting and travel co-ordination and follow up, processing invoices and expenses
• Support with event management where required, e.g. board and staff away days
• Support the recruitment and induction of new trustees, ensuring that induction packs are up to date and accurate
• Provide administrative support to the Chairs & trustees as required
• Reconcile financial expenditure, such as credit cards, raise purchase orders and code invoices as required
• Be an ambassador for the Crafts Council and represent it at appropriate events
• Be discrete, maintaining confidentiality and being comfortable dealing with a wide range of people

Note: Board related meetings include Trustee meetings (4 per year), Finance Audit & Risk meetings ( 4 - 6 per year), Nominations and Remuneration Committee meetings (x 1 per year) and other Committees and Panels (as required).

General

The postholder will:

• Have a strong commitment to accessibility and social justice, ensuring that we are adhering to best practice

• Assist in developing and maintaining effective teamwork across Crafts Council

• Be flexible within the broad remit of the post

• Continuously seek ways to improve personal, team and business performance

• Attend and participate in Crafts Council performance, development, and training programmes

• Ensure that you comply with all Health and Safety regulations and safe working practice as required by current legislation and the Company’s Health and Safety and Safeguarding policies and practices

• Adhere to Crafts Council policies, procedures and code of conduct including in relation to GDPR

• Participate as an active and responsible member of the management team and contribute to the development of Crafts Council policies, strategies, business and operational plans

• Understand the importance of equality and inclusion in the workplace

• Always promote the highest level of customer experience

• Undertake any other duty which may be reasonably allocated

About Ataxia UK

Ataxia is the umbrella term for a group of neurological conditions and Ataxia UK is the UK’s leading ataxia support and research charity. Ataxia UK collaborates with the global ataxia community through our Research team, and we are on the board of the international non-profit association, Euro-ataxia. Our Services team focuses on helping everyone affected by ataxia in the UK to live their best life. We have a Helpline and Advocacy service providing information, advice, and 1-2-1 support to help people access their rights; whilst the InControl Community Engagement service provides activities, engagement and volunteering opportunities to bring the ataxia community together and reduce feelings of isolation. 

About the Role  

You will be joining at an exciting time for Ataxia UK as we celebrate our 60th anniversary year.

This brand-new role is an important part of our new strategy to sustainably grow our unrestricted income. Working closely with the Director of Fundraising & Communications and the wider team, the Senior Philanthropy Manager will lead the work to build a pipeline of major donors and family trusts and foundations.

You will be responsible for developing an excellent stewardship programme which nurtures income-generating relationships with Ataxia UK’s major donors. You will initially work with a fixed-term Philanthropy Consultant to lead the development of a researched and actionable pipeline of prospective new donors, and you will then work to successfully engage this pipeline. This is a fantastic opportunity to lead a brand-new function as a senior member of an experienced team of fundraisers.

Ataxia UK operates a hybrid- working policy, with part time staff working 3 or 4 days a week expected to work from our offices in Highgate a minimum of 1 day a week. The role will require some occasional travel within the UK and, more rarely, internationally.

About you

The right candidate will be a natural relationship builder with a proven track record of securing high value, long term partnerships with major donors; personally securing 5 and 6-figure gifts.

You will use excellent communication skills to write compelling and tailored cases for support. As a key member of the Fundraising & Communications department, you will bring creativity, insight and experience to the team, and you will be a confident ambassador and representative internally and externally.

As an experienced major donor fundraiser, you will be comfortable and confident engaging with High-Net-Worth Individuals and their offices, celebrities, politicians and c-suite professionals. You will have the flexibility to join events and or meet donors and prospective donors at locations around the UK. As an ambassador of our brand, you will have the skills and experience to ensure you positively represent the interests of the ataxia community, and you will be someone who shares our commitment to supporting those affected by ataxia.

Benefits of working for us.

• 25 days annual leave pro rata (rising to 30 with a length of service)
• Access to a free Employee Assistance Programme & Employee Hotline
• Flexible hybrid working
• Pension scheme
• Enhanced maternity and co-parental leave
• Cycle to work scheme
• Training and development opportunities
• Accredited Living Wage Employer

Please see full Job Description for further details including Person Specifications

Salary: £25,643 - £30,161 pro rata

(Based on the full-time salary of £42,480 - £49,965 per annum)

Part Time: 24.75 hours / 3 days per week

We are looking for a Complaints Manager to join the BFI. You will be responsible for overseeing and resolving any issues or complaints from customers and other stakeholders about our products or services ensuring these are handled efficiently, fairly, professionally and on a timely basis.

The BFI has a public and industry remit and therefore has responsibilities to a wide range of audiences, partners and stakeholders including Government and industry.

The complaints process covers all such BFI activities including complaints from both customers and applicants for funding, so all reference to customers and applicants here includes the full range of those who interact with the BFI.

We recognise that we won’t always get it right first time and therefore view complaints as invaluable learning opportunities. We are committed to understanding and addressing customer and applicant concerns, using feedback to drive continuous improvement and foster a culture of openness. By embracing this mindset, we aim to enhance our services and create a more positive experience for our customers and applicants. Promoting this appropriately to colleagues across the BFI is a key aspect of the role.

Key responsibilities include:

• Developing strategies to address customer issues, ensuring customer satisfaction, and ensuring our processes and systems for management of customer complaints and issues are appropriate, reflecting best practice and kept under review on the principle of continuous improvement. 

• Provide advice, guidance and support to staff, enabling them to take necessary actions and where necessary directly intervene to resolve complaints and complex issues, as well as supporting staff in their understanding of complaints as a learning opportunity.

• Proactively de-escalate and avoid challenges arising from complaints and complex issues by promoting knowledge, skills, and confidence among colleagues. 

• Continuously seek ways to improve the complaints handling process and customer satisfaction and develop and implement policies and procedures to improve the complaints handling process. 

• Manage complex cases that require a higher level of attention and expertise. 

We are looking for candidates who have: 

• Proven experience in a complaint handling or customer service role, with a focus on complex case management. 

• Experience reviewing complaints processes and seeking areas of improvement within a best practice framework. 

• Understanding of relevant regulations and industry standards related to complaints handling. 

• Strong influencing and negotiating skills, problem-solving skills, excellent communication abilities, and a high level of empathy.

• Ability to develop learning and development opportunities focused on customer service and complaint resolution. 

A full list of responsibilities and minimum requirements can be found in the job description.

About the BFI

We are a cultural charity, a National Lottery distributor, and the UK’s lead organisation for film and the moving image. We believe society needs stories. Film, television and the moving image bring them to life, helping us connect and understand each other better. We share the stories of yesterday, search for the stories of today, and shape the stories of tomorrow.

At the BFI you’ll enjoy benefits such as excellent support for working parents, 25 days annual leave (plus bank holidays and additional paid time off at Christmas), tickets to BFI festivals and events plus many others.

We support diversity and inclusion, and as an organisation recognise that we need to address under representation within our teams. As such we strongly welcome and encourage applicants from our under-represented groups, who identify as D/deaf and disabled and/or are Black and Global Majority. We guarantee a first interview to our under-represented groups who meet our minimum requirements.

Further details about the role, the BFI and our benefits can be obtained by visiting our website.

The closing date for applications is 23:59 on 10 April 2025 

First interviews will be held on w/c 21 or 28 April 2025