Customer service management jobs

Stick ‘n’ Step is a wonderful, impactful and life transforming charity with a powerful history, and an exciting future ahead! This charity provides free conductive education sessions to children with cerebral palsy, enabling and inspiring these young people and their families every single day. When a local service was withdrawn, parents came together to raise funds themselves to keep the vital provision going for their children. Stick ‘n’ Step now provides support to over 100 children and their families every week, and offers an incredible range of sessions enabling each child to reach their potential and tackle their personal goals.

“Leo’s confidence has grown, and I totally credit Stick ‘n’ Step staff with getting him walking. The repetitive routines and the way sessions are structured are really helping Leo to learn new skills which I hope can give him some independence in the future. We can’t thank you enough.”

(Mum, Emma)

This is a hugely exciting time to join Stick ‘n’ Step, as the fundraising team navigates and embraces an exciting period of growth. We are looking for a passionate and motivated Regional Fundraiser to join this dynamic fundraising team, could this be you?

The Role

The Regional Fundraiser will be responsible for growing income by working proactively across the region. The main duties will include:

• Nurturing relationships with community groups, schools, local business and third parties.
• Recruiting, motivating and supporting volunteers.  
• Working collaboratively to meet individual targets, as well as team targets and objectives.
• Contributing to the fundraising strategy to achieve long term growth.

The Person

Ideally we are looking for someone with experience in a professional fundraising role. However, Stick ‘n’ Step are flexible and will consider applicants with the relevant transferable skills. Most importantly you should be empathetic and enthusiastic about raising vital funds to support children with disabilities.

You must have:

• Proven experience in meeting and exceeding financial and non-financial targets.
• The ability to inspire people through public speaking and networking.
• Excellent communication and customer service skills.
• The ability to build and maintain strong relationships.

We are looking for a professional person who can represent this wonderful charity and live its fantastic values on a daily basis. You should therefore be passionate, motivated, organised and flexible to join this small but mighty fundraising function!

Why Stick ‘n’ Step?

Stick ‘n’ Step are a successful, dynamic and forward-thinking organisation. Their passionate, motivated team work together to help everyone achieve their full potential, while having fun.

Not only is Stick n Step hugely passionate about the incredible range of young people and families whose life it changes every year, the charity also puts significant emphasis on staff welfare. Stick n Step has a wonderful organisational culture, and the team has some ambitious and exciting growth plans having a further positive impact and making this a fantastic place to work! The charity also has a focus on personal welfare and promotes a positive work life balance through its inherent flexible approach. Additional benefits include:

• 28 days holiday per year with an additional day given for birthday leave plus Bank Holidays.
• 3% employer pension contribution 4% Employee contribution.
• Maternity, Paternity and Adoption leave - the rules and procedures regarding parental leave often change. Leave will be paid at the recommended Government rates and guidelines.
• Sickness Leave – dependent on length of service.

The role involves regular out of office work for meetings with supporters and stakeholders. Please note that a full UK driving licence and access to your own transport for business use is essential. You will be required to work some evenings and weekends to support events. This role requires an enhanced DBS check.

If this sounds like the type of role and charity that could suit the next phase of your fundraising career, then do get in touch. To register your interest please apply here, or for more information contact Charlie or Leanne at Charity Horizons.

Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this. 

Please also be aware that Charity Horizons use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.

Individual Giving Fundraiser

We are RABI – the farmers charity. 

We support farming people across England and Wales with expert, one-to-one practical, financial and emotional help, 365 days a year. From confidential advice and mental health support to direct financial assistance, our tailored services respond to the unique challenges of farming life.

At the heart of our mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change. We’re working to close the farming wellbeing gap and build a future where farming people can thrive. Over the past 25 years alone, we’ve delivered around £¼ billion in direct financial support to the farming community. Today, our wrap-around support services are evolving to reach more people before crisis hits. 

Together, we’re on a journey to help shape a future our farmers deserve. 

Summary and key purpose 

This new role will be primarily responsible for developing, marketing and managing our individual giving together with working across other fundraising disciplines. You will be a key member of our fundraising team, producing compelling fundraising communications, stewarding individual donors, including regular donors and gifts in memory. You will ensure that our donors receive excellent care. 

Our Individual Giving programme will incorporate one-off donations, regular giving, digital fundraising, appeals and in-memory giving. You will do this, with the support of our recently appointed fundraising agency, who you will manage our relationship with week by week. 

A critical element of the role will be how we market ourselves to potential new donors, taking them on an emotional engagement journey in order to solicit regular gifts.

Your expertise and skills: 

To excel in this role, you will need prior experience of working in a fundraising setting, with an understanding of good stewardship practices. You should be a self-starter who thrives in a dynamic environment, working across teams and meeting multiple deadlines. Your excellent relationship management skills will enable you to effectively communicate with a diverse range of stakeholders and gather information on new projects. You must have a thorough understanding of individual giving, developing donor journeys and experience of work with agencies.

Key responsibilities: 

• Day-to-day management of the regular giving programme, project managing appeals and overseeing the thanking process for individual donors.
• Create, plan, deliver and evaluate multi-channel, compliant, insight-led, supporter-centric campaigns to engage and drive action from new and existing supporters.
• Manage our newly appointed fundraising agency, and in doing so, help deliver an ambitious appeal programme and income target.
• Review and develop operational plans for individual giving (including regular giving, in memory, digital fundraising and appeals) working to achieve agreed targets.
• Communicate and document key performance indicators across individual giving appeals. Ensuring you provide commentary to accompany results reporting, drawing on insights and the wider picture to add context and make recommendations from your learnings.
• Work with the fundraising agency and RABI communications team to produce and edit appropriate collateral.
• Devise and deliver supporter communications, including stewardship activity, welcome journey content and appeal communications. 
•  Help ensure that we comply with legal and compliance requirements including industry best practice, GDPR/PECR regulations and the CIOF code of Fundraising Practice. 
• Develop and maintain good working relationships and liaison with other members of RABI staff.
• Take part and contribute to team meetings. 
• Cooperate with RABI on health and safety matters, taking reasonable care of own and other people’s health and safety within the workplace. Follow and H&S training received and alert RABI to any serious risks. 
• Actively participate in the staff appraisal scheme and be committed to training and development in line with RABI’s aims and objectives. 
• Liaise with volunteers, clients, contractors and other stakeholders as necessary. 
• Promote the Charity’s work, assisting with demonstrations and in fundraising and awareness events as appropriate. 
• Perform any other reasonable task as required by the Charity. 

Person Specification: 

Essential 

• Marketing or direct marketing or marketing qualification. 
• Experience of using direct marketing methods to recruit, retain and develop supporters (e.g. telemarketing). 
• Previous direct marketing or transferrable experience. This should include project managing or assisting a project manager to plan and deliver activity and evaluate results 
• Planning, delivering and managing individual giving programmes. 
• Delivering donor recruitment and retention projects from initiation to completion. 
• Proven track record of meeting or exceeding targets from unrestricted donations. 
• Presenting confidently to a variety of audiences. 
• Building relationships and maximising engagement with donors and supporters 
• Able to create and tailor engaging and emotive copy for a range of different channels. 
• Empathy with the goals and objectives of RABI. 
• A positive and creative approach to work, with the ability to multitask. 
• Strong interpersonal skills, including good telephone manner and empathy towards in-memory donors. 
• Ability to record accurate data and work with a CRM system 
• Self-motivated and confident in working, both independently and in teams 
• Good communicator, including face-to-face, phone, in writing and via remote communications. 
• Good written and numeracy skills. 
• Ability to manage time effectively, prioritise workload and plan-ahead. 
• Good IT skills (MS Office including Excel and Word). 
• Understanding of Data Protection and fundraising regulations, compliance and best practice. 
• Proficiency in using Microsoft Office 

Desirable 

• Knowledge of targeting, segmentation and response analysis. 
• Knowledge of testing, validation and taking campaign learnings forward. 
• Knowledge of print and online production processes. 
• Understanding of the Gift Aid process. 
• Voluntary sector experience. 
• A full UK driving license. 
• Experience of database use 
• Experience of fundraising platforms such as Just Giving. 

This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.

Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.

Benefits 

• Enrolment to Nest on commencement of employment and then opportunity to join RABI’s group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%. 
• Life assurance from day one. 
• Access to our Employee Assistance Programme.

RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based.

REF-220 807

Can you help us grow the future talent pool for UK engineering and technology? We’re driving change so more young people choose engineering and technology careers and are looking for an impactful Director of Business Development and Partnerships (maternity cover) to join our mission. The UK urgently needs to address engineering and technology skills shortages to drive economic prosperity and improve sustainability. EngineeringUK is a not-for-profit dedicated to growing the future talent pool, collaborating with over 400 organisations across industry, education, and the third sector in our research, leadership, activities for schools, and advocacy. In this pivotal role, you will lead a team that builds and maintains relationships with businesses, Professional Engineering Institutions, and funders. With your team, you will help us secure funding, source valuable content, and create holistic partnership opportunities. It’s an exciting time to join as we have established strong delivery against our strategy and wish to grow our income to expand our reach and impact. As a key member of the Executive Team, you will bring critical corporate insight, ensure our activities are relevant and impactful, and act as an ambassador for EngineeringUK, representing our collaborative, inclusive, insightful and curious values.

About EngineeringUK

Our purpose is to drive change so more young people choose engineering and technology careers.

Our vision is that the UK has the workforce needed for engineering and technology to thrive, to improve sustainability and to achieve net zero.

Our mission is to enable more young people from all backgrounds to be informed, inspired and progress into engineering and technology.

In the UK, we don’t have enough engineers and demand is going up. So, we need more young people to realise there could be a future for them in engineering and technology. To really thrive, we need a stronger, more diverse and representative workforce and for that we have to do things differently to make engineering more appealing.

We are a not-for-profit working with hundreds of organisations across business, education, professional institutions and the third sector so we can all grow the future talent pool together. We drive that collective effort through research and evidence, leadership, activities for schools and advocacy, with a focus on long-term sustainability.

We guided by a series of values that we apply to all our activity:

• We are inclusive and care about diversity. We understand that we have different needs and create opportunities for everyone's voice to be heard
• We are collaborative. We listen, share and work in partnership to achieve our vision
• We are curious and keen to learn. We challenge ourselves and others to innovate and experiment
• We are insightful. We evaluate what we do and draw on research to make decisions and to improve our collective understanding
• We are driven by a strong sense of purpose. We are determined to make an impact and achieve our goals

About the role

The Director of Business Development and Partnerships (DBDP) leads work at the interface between EngineeringUK and the engineering and technology sector that we represent and serve. As a member of the Executive Team, the DBDP brings critical insight of the corporate world and ensures that our engagement activities are relevant to them, represent their breadth and that our research, analysis and policy work draws on current and real-world experience. The Director leads a team that maintains established relationships with businesses, PEIs and funders and builds new relationships, encouraging organisations to support our work through funding, the provision of content and holistic partnership opportunities. 

The Business & Industry team consists of 11 colleagues working under 4 pillars:

• New partnerships 
• Corporate relationships 
• Trusts and foundations 
• Professional institutions and partnerships. 

The Director has 4 line-reports: 3 Heads and one Manager. Each team has a slightly different role in meeting the B&I team strategy, but all work collectively to ensure that key industry bodies and businesses are engaged with our work. 

New partnerships. Engage new businesses with our portfolio of activities including corporate membership, EUK Education programmes, The Tomorrow’s Engineers Code, policy, and other opportunities.

Corporate relationships. Responsible for account managing existing relationships with members, sponsors and funders including supporting STEM strategy development, organising peer-learning opportunities, upgrading membership/funding levels, networking them across EngineeringUK, and deepening engagement across multiple activities.

Trusts and foundations. Managing existing high-value partnerships with funders who support our programmes, engaging new funders to scale our work, working with other teams to develop compelling proposals and raise EngineeringUK’s profile in the grant-making space.

Professional institutions and partnerships. Coordinate engagement with PEIs across EngineeringUK, ensuring a consistent approach and maximising joint value from our partnership. Securing new partnerships (and then managing, renewing and cross-selling the relationship) with SME clusters. 

Reporting to the Chief Executive, and as part of the Executive Team, the DBDP is expected to understand the governance requirements of charities and companies and work with the Board of EngineeringUK to support decision making.

The role is London based at our office at 10 Lower Thames Street, London EC3R 6EN and may involve some travel in the UK . We believe that hybrid working has many benefits and are pleased to offer flexible working with a minimum of 2 days (or 40%) a week in the office and the option for a flexible start and end to the working day in our vibrant central London office overlooking the Thames. Further details on our flexible working practices can be discussed at interview or you can reach out to a member of our HR team.
 

Further details of the role can be found in the recruitment pack on the vacancies page on our website.
 

Person specification

Essential Skills / Competencies

Ability to fully engage with EngineeringUK’s mission and values, be committed to its goals and act as an ambassador for and role model within the organisation 

• Proven experience of successfully identifying, initiating and establishing funding relationships, understanding customer needs and translating these into solutions 
• Experience of writing and presenting proposals and securing funding
• Experience of leading, managing and motivating teams to deliver results 
• Strong interpersonal skills to build and maintain effective relationships at all levels inside and outside the organisation; persuades, influences and listens to others using reason and cooperation 
• Experience in strategic analysis, strategy setting and taking a pro-active approach towards improvement 
• Flexible and imaginative approach to problem solving and ability to challenge assumptions and successfully deliver challenging messages 
• Experience identifying and understanding customer needs and translating these into solutions 
• Work in a way that supports our commitment to equity, diversity and inclusion

Desirable Skills / Competencies

• Knowledge of the engineering and technology sector 
• Knowledge of STEM education and engagement 
• Proven participation at an executive or senior level 

EngineeringUK is committed to being an inclusive workplace, where everyone feels they belong.  This is supported by the dedicated work we are doing to ensure our policies and practices are inclusive and that our staff are trained to be able to fulfil this commitment.
 

We value the benefits of a diverse workforce and encourage applications from people of all backgrounds and experiences.  Our recruitment process is designed to be as accessible and inclusive as possible and to ensure people are individually assessed regardless of their backgrounds or characteristics. We are an equal opportunities employer and are open to flexible working, including job share.

Applying for this role

Applications

If you would like to request to submit your application in an alternative format to support accessibility, please let us know.

The deadline for applications is 12:00 noon on 22nd April.

Interviews
 

Applications will be assessed against the requirements for the post as set out in the Role Profile and Person Specification.

We are a Disability Confident committed employer. We guarantee an interview to any disabled people who meet the minimum requirements of the role. Additionally, if there are any reasonable adjustments we can make to make this process easier for you then we are happy to do so. Just complete the relevant sections of the online application form. 
 

We aim to notify candidates who have been shortlisted on 25th April. If you have not heard from us after this date, please assume that you have not been successful.
 

First interviews will be held on 7th May.

Second interviews will be held on 19th May

What can we offer you?

• Competitive salary
• 28 days paid annual leave (plus bank holidays), in addition we normally close for the Christmas week
• Competitive pension (10% employer contribution)
• Annual bonus opportunity
• Flexible working
• A vibrant office with terrace overlooking the Thames embankment and Tower Bridge
• Employee Assistance Programme
• Life Insurance (4 x salary)
• Long term illness/incapacity insurance cover (permanent health insurance or PHI)
• Annual private health check for all employees over 40 once they have completed their probationary period and to employees over 35 after 3 years’ service
• Discounted gym membership
• Yearly flu vaccination

Competitive Salary + Meaningful Impact

Make Every Event Count – Fundraise with Purpose!

Are you a creative, passionate, and driven fundraiser who thrives on bringing people together for a great cause? Do you want to use your event-planning skills to make a real difference to local families?

At Beaumond House Hospice, we are looking for an Community & Events Fundraiser to turn inspiration into action! You’ll be at the heart of our fundraising efforts, organising exciting events ensuring we can continue to provide exceptional care for those who need us most.

What You’ll Be Doing:

✅ Planning and delivering inspiring fundraising events – such as our much-loved Dragon Boat Festival!
✅ Building relationships supporters to grow our fundraising network.
✅ Thinking outside the box to develop fresh ideas that increase income.
✅ Making a real impact – every pound raised helps provide compassionate hospice care.

What We’re Looking For:

✅ A natural communicator who loves engaging with people.
✅ Experience in event planning and/or community fundraising.
✅A results-driven mindset with the creativity to make each event bigger and better.
✅Passion for our cause and a desire to make a difference.

Why Join Us?

✅Purpose with Passion: Be part of a team that changes lives every day.
✅Creative Freedom: Bring your ideas to life and shape our fundraising future.
✅Career Growth: Access to training and development opportunities.
✅ Supportive Environment: Work in a close-knit, community-focused hospice.

Be part of something special. Be part of Beaumond House.

Exciting opportunities for Crisis Recovery Workers has opened up at CPSL Mind.

CPSL Mind is a vibrant, values-led charity that supports local people in their recovery from mental health issues, promotes wellbeing and campaigns against stigma and discrimination.

Crisis Recovery Workers
Salary £29,347.00 pa FTE
Salary Scale Point: 19 (Including 1 point for anti-social hours)
Based in Peterborough (With occasional travel to Cambridge)
We are looking for the following work patterns:

• 42 hours per fortnight
• 28 hours per fortnight, job share

About CPSL Mind

Cambridgeshire, Peterborough and South Lincolnshire (CPSL) Mind is a progressive and expanding mental health charity. Our vision is a society in which everyone has positive mental health and feels part of a connected community.

The Sanctuary is a non-clinical, safe space for individuals to visit as an alternative to attending A&E and is part of the wider First Response Service across Cambridgeshire and Peterborough.

We are looking for Full- and Part-time Crisis Recovery Workers to join our team!

Working one to one (either face to face, over the telephone, or on video call) you will support individuals experiencing mental health distress by:

• Establishing connection and rapport in a non-intrusive, non-judgmental and compassionate manner
• Supporting individuals through guided self-help strategies including grounding, breathing techniques.
• Supporting individuals to relay their immediate needs and concerns and offering emotional and practical support and information to address these.
• Provide individuals with information on and how to connect with social support networks available to them in their own community.
• Supporting individuals to make a safety plan

Crisis Recovery Worker criteria:

• You must be able to show empathy and compassion with a non-judgemental approach
• You should be passionate about promoting positive mental health and have excellent verbal communication and listening skills.
• You should be able to manage professional boundaries

If you are interested in either of these exciting opportunities and you are able to meet the criteria detailed above, please apply.

Please state clearly which role you would like to be considered for. 
We actively monitor applications for employment and will shortlist and arrange interviews for this role as applications are submitted.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

CPSL Mind is an equal opportunities employer and welcomes applications from all sections of the community.

No agencies please.