Customer Service Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Cydlynydd Ymgysylltu Cymunedol – Cymru
Lleoliad: Lleolir y swydd allan o swyddfeydd BookTrust yng Nghaerdydd. Mae BookTrust yn gweithio mewn modd hybrid a hyblyg gyda disgwyl i’r cyflogai dreulio o leiaf wyth diwrnod yn gweithio wyneb yn wyneb bob mis, a allai fod yn swyddfa Caerdydd, yn ymweld â phartneriaid ledled Cymru ac ar adegau yn teithio ledled y DU. Bydd angen teithio rhesymol i gyflawni'r rôl, felly, gydag angen i aros dros nos yn achlysurol.
Cytundeb: Llawn amser, gellid trafod opsiynau hyblyg a rhan amser.
Cyflog: £28,000.00 y flwyddyn.
BookTrust yw elusen ddarllen fwyaf y DU i blant. Gwyddom fod plant sy'n darllen yn hapusach, iachach, yn fwy tosturiol, ac yn fwy creadigol. Maen nhw hefyd yn llwyddo’n well yn yr ysgol. Gan weithio gyda phob awdurdod lleol yng Nghymru, Lloegr a Gogledd Iwerddon gyda chefnogaeth sawl cyllidwr gan gynnwys Cyngor Celfyddydau Lloegr, a Llywodraethau Gogledd Iwerddon a Chymru, rydyn ni’n cyrraedd dros 3 miliwn o deuluoedd y flwyddyn gyda help partneriaid mewn ysgolion, canolfannau plant, ymwelwyr iechyd a llyfrgelloedd. Mae’r rhwydwaith anhygoel hwn yn ein helpu i gymell plant i ddarllen ledled y wlad.
Rydyn ni’n chwilio am unigolyn cadarnhaol a brwdfrydig sy’n gallu dangos y gallu i ddatblygu perthynas a gwneud cysylltiadau dros ystod eang o bobl a grwpiau. Rydych chi’n gyfathrebwr cryf gyda’r gallu i gyfathrebu’n effeithiol ag ystod amrywiol o gynulleidfaoedd, yn ysgrifenedig ac wyneb yn wyneb.
Yn ddelfrydol, byddwch wedi gweithio mewn cymuned neu ranbarth penodol, neu ar draws un, mewn gwaith allgyrraedd neu brosiect yn y trydydd sector, a bydd gennych ysgogiad personol enfawr, a’r gallu i weithio a theithio heb oruchwyliaeth ar draws prosiectau lluosog ar yr un pryd, ac sy’n gallu gweithio'n gyflym, i derfynau amser tyn yn aml.
Byddai’n werthfawr cael angerdd dros wneud gwahaniaeth i blant a theuluoedd, diddordeb mewn dangos manteision llythrennedd a darllen i ddatblygiad plant, gwerth llyfrau, straeon a rhigymau a rôl rhieni, gofalwyr a gwarcheidwaid wrth ddatblygu cariad at ddarllen.
Rydyn ni wrthi’n ceisio recriwtio ar gyfer dwy swydd Cydlynydd Ymgysylltu Cymunedol.
I ymgeisio anfonwch gopi o’ch CV at Booktrust ynghyd â llythyr cyflwyno sy’n dangos sut yr ydych chi’n ateb manyleb y person a’ch ysgogiad chi dros ymgeisio am y swydd. Ni ddylai eich llythyr cyflwyno fod yn hirach na dwy ochr.
Dyddiad Cau: Gorffennaf 31ain 11:59pm.
Adolygir ceisiadau wrth iddyn nhw ddod i law. Anogir ceisiadau cynnar felly.
Ein Hymrwymiad i Amrywiaeth a Chynhwysiant
Ein nod yw darparu proses recriwtio gynhwysol ac rydym ni’n arbennig o barod i groesawu ceisiadau o gronfeydd talent amrywiol: ymgeiswyr o leiafrifoedd ethnig, ymgeiswyr ag anableddau a chyflyrau hirdymor ac ymgeiswyr o gymunedau heb gynrychiolaeth ddigonol.
Rydym wedi ymrwymo i gyfleoedd cyfartal a hoffem sicrhau bod gennym broses ymgeisio sy’n hygyrch i bob ymgeisydd. Os oes angen unrhyw addasiadau rhesymol arnoch neu os hoffech chi i ni wneud unrhyw beth yn wahanol yn ystod y broses ymgeisio, cysylltwch â’n tîm Adnoddau Dynol.
Mae BookTrust wedi ymrwymo i ddiogelu a hyrwyddo lles plant. Mae'r broses recriwtio a dethol yn adlewyrchu ein hymrwymiad i ddiogelu, felly bydd addasrwydd yr holl ddarpar weithwyr yn cael ei asesu yn ystod y broses recriwtio yn unol â'r ymrwymiad hwn, a gwiriadau cyn cyflogaeth.
The client requests no contact from agencies or media sales.
Who we are
Chefs in Schools is a young, ambitious charity that’s rapidly growing. Our mission is to improve kids' health, through improving school food & food education. We focus our efforts in areas of high socio-economic deprivation, where more than a third of children are entitled to free school meals, and diet-related disease is driving further inequality.
We support and train school kitchen teams to serve the best, freshest and tastiest food possible, alongside meaningful food education. We share learning and resources, aiming to inspire and enable others to follow our lead.
We’re backed by some of the biggest names in food and have ambitious targets to ensure every child has access to incredible school food and food education, setting them up for life with the skills and knowledge to feed themselves well.
About you and the role
The purpose of this role is to manage operational delivery of our School Chef Educator programme, ensuring efficient and effective delivery. The School Chef Educator programme is a 10 week training programme for school kitchen staff, covering topics such as Reducing Food Waste, and Food Education. It is delivered in a blended learning format, through a mix of in-person training, bitesize webinars, and our online learning website.
You will be supported by our Director of Transformations, and manage our Chef Trainers who deliver our School Chef Educator Programme. You will work closely with the Director of Partnerships & Impact, our School Engagement Manager and our Research Supervisor, to identify and liaise with suitable funding partners, academies and schools, and ensure we are monitoring and evaluating our programme delivery to evidence it’s impact and ensure quality delivery across the cohorts that take part.
Your role will oversee our School Chef Educator Programmes, delivered across England. This role will be primarily focused in London, but will include supporting schools in locations across the UK as we develop new hubs. An average week in this role might see you attending meetings with new partners to secure support for new programmes, sourcing venues for training days, scheduling programme delivery dates, identifying and contacting schools in our programme delivery areas to sign up their kitchen teams to our programme, developing new content on our learning management system, attending webinars our Chef Trainers are delivering, and supporting Chef Trainers with our in-person kick off sessions, and graduation celebrations.
You will be joining a dynamic and growing charity who are passionate about delivering exceptional training, skill sharing, expertise and know-how to advance the quality of food preparation, food service and food education in schools.
You will have an understanding of the context that we operate in, education and food sectors. You will have strong people skills, be highly organised and have the ability to manage effective partnerships with external organisations.
The responsibilities, skills and experience listed below are intended to give you an idea of what we need for this role. If you don’t meet every requirement but feel you would be able to work with us to deliver the majority of them, we urge you to apply anyway. We are dedicated to building a diverse and inclusive workplace, and for us the most important ‘experience’ is passion for our mission. You may be just the right candidate for this or other roles.
We want to get to know you at the interview and understand we can do this best if you’re at ease. We’re an inclusive employer and are passionate about creating a welcoming working environment for everyone. We’re continually updating our DEI policy and have a neurodiversity champion. If you need adjustments to the interview process please let us know.
As we work with children and young people, an offer of employment will be subject to satisfactory references and DBS clearance, in line with our safeguarding policy.
Key responsibilities:
● To work with the Director of Transformations to ensure that all programme delivery is delivered in line with our vision, values and ethos.
● To support and manage our Chef Trainers to ensure a high quality and consistent standard of programme delivery.
● Coordinate and oversee all programme activities, including booking venues, scheduling, logistics, and managing Chef Trainer workload.
● Work closely with the Director of Transformations, Director of Impact and Partnerships and the School Engagement Manager to assess, cost and propose suitable programmes of support for schools, multi-academy trusts and caterers interested in our School Chef Educator Programme.
● Working with the School Engagement Manager, attend and contribute to meetings with Senior Leadership of prospective participating schools and academies.
● Liaise and manage relationships with Senior Leadership and Programme Sponsors, being the key contact for operational delivery of programmes.
● To work alongside the Director of Transformations and Director of Partnerships & Impact to ensure that service level agreements are agreed with partners and that our delivery matches the agreements.
● To monitor costs of the programme delivery, reporting progress of programmes to the Director of Transformations, identifying any risks or delays to programme delivery.
● At all times to ensure that our training programmes are being delivered in a legally compliant, cost-effective way.
● Working with the School Engagement Manager, to identify suitable schools for our funded training programmes, ensuring a high uptake of available places on our funded training programmes.
● Ensuring learning and evaluation is embedded in our programme delivery, working with the Chef Trainers to document best practice learnt from each programme.
● To work alongside the Director of Partnerships & Impact and our Research Supervisor to ensure that we’re collecting accurate and relevant data to measure our impact, evaluate the impact and effectiveness of the programmes, conducting regular assessments and measurements.
● Work with the Research Supervisor to support preparing reports on the impact of the School Chef Educator programmes, including statistical data, trends, and success stories.
● Maintain accurate data records and ensure our contacts database is up to date with relevant participant, partner and engagement information.
● Collaborate with the Chef Trainers to ensure the delivery of high-quality services that meet the needs of participants on our programmes.
● Overseeing project planning and execution for the continued expansion of the roll-out of the School Chef Educator training programme - this will involve being organised and keeping the project on track, working with internal and external parties.
● Assist in the delivery of programmes where necessary, providing support and guidance to the Chef Trainers as needed.
● Working with the Chief Innovation Officer, the Chef Trainers across all our programmes and the wider Chefs in Schools network to identify current and future skills requirements for the school kitchen workforce.
● Developing and/or commission relevant training materials to keep our programme up to date and develop new programmes that complement our organisational strategy.
● Plan, and manage the continued iterative development of our School Chef Training programme. Lead on programme design, monitoring performance and adjusting our approach as necessary for future cohorts.
● Line manage the Chef Trainers, lead on hiring, training and managing any future staff required as our programme offering grows.
● Maintain and manage our Learning Management System, and Learning App, ensuring good version control, user management, and digital legal compliance.
Skills & experience:
● You are passionate about food and want to make an impact
● You have interest and belief in our mission, to improve child health through improving food and food education in schools
● You have a background or experience in project or programme management at national scale
● You are self-motivated, customer focused and driven
● You are interested in people (working in a small, supportive team)
● You are organised, methodical, strong on detail, and able to map out deadlines and plan ahead
● You are an excellent writer and communicator with strong presentation and facilitation skills
● You are skilled in building rapport with people and strike a balance between being supportive and challenging
● You have a background or significant experience in training
● You have delivered, developed and/or been involved in the roll-out of programmes at scale
● You have experience in delivering in-person and online training sessions
● You have curriculum, pedagogy or training design experience
● You have good digital skills to maintain our resources on an online platform and innovate the learning experience
● You have hands-on experience with Learning Management Systems (LMS) including user management, content updates, and troubleshooting technical issues.
● You are well-versed in legal compliance requirements related to digital training programs, ensuring all training content and data management practices adhere to current regulations.
● You possess strong analytical skills for monitoring and evaluating LMS performance, using data to improve user experience and ensure compliance with legal standards.
● You have some experience in leading or managing a team
● You have stakeholder and partnership management experience
Most Important Skills- list 5-8
- Training Delivery and Development
- Curriculum and Training Design
- Project or Programme Management
- Learning Management Systems (LMS)
- Stakeholder and Partnership Management
- Communication Skills
- Organisational Skills
- Data Collection and Analysis
Benefits
You would be joining a friendly, supportive team who work hard, but believe in a healthy work / life balance. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you’ll be able to contribute to, and draw on, a variety of projects and strategic insights.
We offer 33 days (pro-rata for part time positions) of holiday per year, including bank holidays, a Cycle to Work scheme, hybrid working, free access to the CODE app for discounted restaurants & hospitality venues, enhanced parental leave. We are committed to developing our team and will support you with relevant training opportunities including £250 towards elective training and development of your choice.
We also offer Bupa Dental Insurance, Income Protection Insurance, as well as access to the AIG Smart Health Platform which offers health benefits including free rapid access online GP appointments, free counselling and wellbeing support.
Application process
In line with our commitment to ensuring a fair and unbiased recruitment process, we will invite candidates to interview based on their answers to a series of questions related to their day-to-day job. Please follow this link to answer the questions and submit your application.
Your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. Shortlisted candidates will be invited to an online interview on 17th July.
Successful candidates will then be invited to an in-person interview to take place on Wednesday 24th July at our office in Brixton, London for which we will ask you to complete a short task. You have 15 mins to complete this task. The interview overall will take a maximum of one hour.
Expected duration of this application process: 6 weeks
We’re on a mission to transform kids’ health through food – plate by plate, class by class, school by school.
![Chefs in Schools logo](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/bdtdqrqrawu_2024_04_04_03_13_33_pm.jpg)
![Tea brined smoked chicken rice and peas and roast veg served at Stormont House SEN School.jpg](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/tea_brined_smoked_chicken_rice_and_peas_and_roast_veg_served_at_stormont_house_s_2024_04_04_03_12_35_pm.jpg)
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The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Make a big impact with a small but effective campaign organisation based in south London.
Free Tibet is a campaign group (UK company) that brings human rights abuses in Tibet to international attention through parliamentary advocacy, media outreach, and mobilising thousands of supporters for change.
We stand with Tibetans around the world. For their homeland, for their future and against China’s brutal occupation. We keep the eyes of the world on the atrocities being committed in Tibet and lead effective campaigns to push back.
Free Tibet’s work is supported by our research partner Tibet Watch (UK charity), which gathers crucial information from occupied Tibet, one of the most closed-off places in the world.
Post Details
Job title: Fundraising Manager
Reports to: Free Tibet Board
Key relationships: Fundraising Officer; Supporter Care & Shop Officer; Head of Campaigns, Policy & Research.
Working hours: 35 hours per week - full time.
Salary: Up to £45,000 based on experience.
Location: Based at our south London (Brixton) office. We are happy to offer hybrid working.
Post Summary
Free Tibet is a small but effective campaign organisation based in south London. We’re looking for a Fundraising Manager who can transform our routine fundraising and lead expert strategies for income generation. This role is best suited to an experienced fundraiser who is confident in managing multiple streams of income and a small team. We welcome applications from candidates with diverse professional backgrounds, but you need to have worked in a fundraising management role before.
We are currently implementing a pay grading system at Free Tibet, offering increases with each year of service. The salary for this position starts at up to £45,000 based on the successful candidate’s experience.
Location
Our main office is in Brixton, south London. We encourage applications from candidates across the UK and are willing to discuss hybrid working, but ideally the successful candidate would be able to travel to the office at least one day per week. Some evening availability is also required for quarterly board meetings, which are carried out online. Unfortunately, we cannot support relocation, so can only accept applications from candidates with the right to work in the UK.
Perks
Benefits include flexible working hours (including a robust working from home policy), training and development opportunities, pension scheme, interest-free season ticket loans and a generous annual leave allowance (25 days plus public holidays of leave).
Equality, diversity and inclusion
Diversity is key to doing our best work for Tibetan freedom. We welcome applications from candidates with diverse professional and lived experiences. Both organisations have a strong policy against discrimination based on someone’s age, gender identity, disability, marriage or civil partnership, pregnancy or maternity status, religion or belief, race or ethnic origin, sexual orientation, transgender status or socio-economic background. We welcome applications from those who wish to return to the workplace after a period of absence.
Studies have shown that women and people of colour are less likely to apply for jobs unless they meet 100% of the criteria. If you’re excited about this role but your previous experience doesn’t align perfectly with the job description, we encourage you to apply.
Suitably qualified Tibetan candidates are strongly encouraged to apply.
Job description
Fundraising
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Oversee all income-generation activity across Free Tibet and Tibet Watch. Ensure continuous improvement and innovation and an appropriate balance of fundraising activity across all streams. Current streams include postal appeals, online appeals, and the Free Tibet online shop.
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Manage applications for grant funding on behalf of both Free Tibet and Tibet Watch, working with the Fundraising Officer to build a strong portfolio of five and six-figure grants and steward them for renewal.
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Lead on the recruitment and retention of donors, especially Major Donors, and redevelop supporter journeys and stewardship programs.
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Evaluate new ideas for income generation and strategies for implementation, especially corporate and challenge events / community fundraising.
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Impact reporting of fundraising activity and the performance of quarterly appeals, with a view to improve internal processes for greater income innovation and ROI.
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Liaise with the Free Tibet Campaigns & Research Teams to ensure that campaigning, digital and fundraising activities are seamlessly coordinated.
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Managing relationships with third party agencies, like mailing services and digital mobilisation agencies, making sure projects are delivered on time, on budget and to the highest standard.
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Ensure that our new Client Relationship Management (CRM) system, Raiser’s Edge NXT, is used effectively and to its full potential.
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Take a supporter-facing role in managing relationships with Major Donors, leading by example in securing mission-critical income.
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When needed, providing on-the-ground support for direct marketing, including copywriting and editing.
Leadership & management
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Line manage the Fundraising Team, which currently consists of a part-time Fundraising Officer and part-time Supporter Care & Shop Officer, nurturing their professional development and working collaboratively to produce fundraising projects.
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Act as a leader within the organisation, representing staff to the board and executive committee where appropriate.
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Work with the Finance and HR Manager to monitor expenditure against budget and prepare regular reports on expenditure and projected income for the Free Tibet and Tibet Watch boards.
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Develop annual and project-specific Fundraising Strategies, reporting on appropriate indicators.
General responsibilities
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Participating in regular team meetings.
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Participate in events and actions as required, with protest attendance highly encouraged.
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Ensure that volunteers working with your team are managed appropriately.
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Participating in monthly finance/fundraising meetings.
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Provide regular fundraising reports for the FT-TW Boards and Head of Campaigns.
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Any other tasks, where appropriate, required to ensure the smooth-running of the organisation.
Person Specification
Essential
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Experience of fundraising management.
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Proven ability to look at the big picture of an organisation’s fundraising and prioritise what needs particular attention.
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Proven track record of delivering income across one or more of the following income streams:
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Individual Giving: postal appeals, online appeals; emergency appeals; matched giving campaigns.
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Major Donor Fundraising: soliciting and stewarding donations from HNWIs; prospects research; Major Donor recruitment.
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Trusts and Foundations: soliciting and stewarding major grant funding.
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Digital fluency with a deep understanding of how this relates to fundraising.
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Line management of other fundraisers, especially with agile working and diverse skill sets.
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Experience of overseeing the development of team members.
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Excellent knowledge of proper practice in fundraising data and compliance, especially with reference to The Code of Fundraising Practice and GDPR principles.
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Confident reporting directly to the Board of Trustees and representing staff interests.
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Commitment to Free Tibet’s mission.
Desirable
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Experience of working in a high intensity environment, working collaboratively and skillfully in response to fast-moving developments in global news.
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Personal achievement/s securing five or six-figure grants, especially for research or human rights projects.
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Experience of managing lead generation campaigns at both a strategist and practitioner level, especially Facebook ads, with past examples of success.
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Experience using RENXT, Mailchimp, and digital tools (e.g. Engaging Networks or Impact Stack).
Application Process
Completed applications must be received by 10am on Wednesday 24 July. There will be two rounds of interviews, with the first round of interviews expected to take place the week of 5 August.
Your application should consist of:
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Your CV (1-2 sides of A4), attached as a PDF. We recommend including any qualifications or training from fundraising bodies and showcasing your personal achievements in fundraising.
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Cover letter (1 side of A4), attached as a PDF, detailing how you meet each point in the personal specification. We recommend highlighting your specific interest in working for Free Tibet and Tibet Watch.
We are Free Tibet, and we stand with Tibetans around the world. For their homeland, for their future and against China’s brutal occupation.
The client requests no contact from agencies or media sales.
Content Writer
We are looking for an experienced Content Writer to work for an exciting not-for-profit organisation.
Position: Content Writer
Location: London/Hybrid – based in the London office 3 days a week
Salary: £25,000 - £28,000 per annum
Hours: Full-time (35 hours/week)
Contract: Permanent
Benefits: Pension; up to 26 days holiday (plus an additional two days at Christmas for office closure); training and development opportunities; contribution to further studies and study leave allowance.
Closing date: Friday 19th July
We reserve the right to close the role early should a suitable candidate be found before this date. Applicants are required to submit a current CV and cover letter.
About the role:
Reporting to the Managing Editor, the Content Writer supports the delivery of the organisation’s editorial activities and publications, in particular Regulatory Rapporteur, the organisation’s international peer-reviewed journal for its members.
This includes drafting and editing content and managing its distribution across the organisation’s publishing and communication channels. As part of this, they will work closely with Regulatory Rapporteur’s external Editorial Board, as well as colleagues in the organisation’s Marketing Team.
Key responsibilities include:
· Assist in the editorial production of Regulatory Rapporteur
· Contribute to sub-editing and layout of articles in the content management system of Regulatory Rapporteur’s online platform
· Proof-read and finalise pages for online publication
· Contribute to the admin processes related to the journal’s production
· Provide copywriting and editorial support across the organisation’s digital channels and lead on the delivery of corporate collateral and print materials
· Contribute to the delivery and development of a wide range of corporate communications across all channels
· Source and write/repurpose news stories and messaging for targeted audiences and channels
· Understand the importance of design and imagery to support messaging
· Work with other internal teams on editorial opportunities
· Produce a range of membership newsletters, both general and specialist interest
· Assist reporting on appropriate events
About you:
To be successful in this role, you will need experience with editorial processes, and be able to provide outstanding web, editorial and corporate messaging in a B2B publishing or association environment with a scientific focus. You will need to be able to work in a small team, be flexible in accommodating changing priorities and thrive in an ever-changing environment.
You will also bring with you the following skills and experience:
· Be educated to at least a degree level and have experience in copy editing for different media.
· Experience with Adobe Acrobat, InDesign, Photoshop and Microsoft Office and be able to use CRM databases and content management systems.
· Experience of writing/repurposing content, including industry news
· Have creative and imaginative input whilst ensuring attention to detail and quality focus
· Have an analytical outlook and a systematic approach to work and managing tight deadlines.
How to apply:
Applicants are invited to submit a cover letter explaining why this role is of interest and setting out details of your current/most recent position, including a brief description of your duties and responsibilities, start date, current salary and notice period. You should also send in a CV with details of your educational and professional qualifications and employment history, giving details of your responsibilities and the experience gained.
You must indicate in your cover letter how you adhere to the criteria set out in the specific duties and responsibilities of the post and competency specification, referring to evidence presented in the curriculum vitae.
About the organisation:
The employer is a not-for-profit association with stunning offices near Canary Wharf in London. With a strong membership in over 60 countries, drawn from the pharmaceutical industry, regulatory agencies, and support services, they support regulatory professionals to deliver better, safer healthcare for patients. They offer an extensive range of regulatory affairs education and professional development, both for members and the wider regulatory community, in human medicines, vaccines, diagnostics, medical devices and veterinary sectors.
They are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their gender, race, disability, religion/belief, sexual orientation, or age.
Other roles you may have experience in could include Content Writer, Digital, Digital Content, Digital Media Content, Digital Writer, Digital Content Writer, Digital Media Content Writer, Copywriter, Copy Writer, Content Copy Writer, Content Editor and Production Editor, #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation
Contract: Permanent, Full time
Salary: Grade C, £28,148 - £32,519 depending upon experience plus 8% employer pension contribution
Butterfly Conservation is incredibly lucky to have thousands of volunteers who play a critical role in our work, and we want to give them the support they deserve. At the same time, we need to take steps to ensure we have the right volunteer in the right place to deliver our ambitious organisational goals.
We are looking for a Volunteer Development Officer to help us improve the support we offer our existing volunteers, whilst also seeking to increase the diversity of our volunteer supporter base. You will be passionate about helping people to take action for the environment, highly organised and comfortable with both managing routine tasks as well as developing new initiatives.
You will assist in achieving Butterfly Conservation’s Volunteering strategic goals, with a specific emphasis on recruiting, training, communicating with, and celebrating volunteers from diverse backgrounds. Additionally, you will aim to inspire and empower more individuals to take action for butterflies and moths.
This is a remote working role, with occasional travel within the UK as required. You will need to be self-motivated, well organised and able to work independently, as part of a virtual team, and under pressure to meet challenging deadlines.
If you are excited about the prospect of working for a leading wildlife charity and you have a passion for nature, the ability to engage and inspire others and experience in managing and working with volunteers we look forward to hearing from you. Please read through the job description and person specification, to see if you have the right skills to join the team.
Butterfly Conservation is an equal opportunities employer and welcomes applications from people from the widest possible diversity of backgrounds, cultures, and experiences. We are dedicated to encouraging a supportive and inclusive culture. Please tell us if there are any reasonable adjustments, we can make to help you in your application or with our recruitment process.
Candidates must have the right to work and be resident in the UK.
We reserve the right to close the vacancy early before the advertised closing date and time.
No Agencies please
Closing date for applications: 21 July 2024 23:59
Interviews will take place on: 14 August 2024 (Interviews will take place online)
We believe our work has never been more important.
Wildlife is in steep decline across the UK and over three-quarters of butterflies and two-thirds of moths are declining. We recognise it needs a great team with a wide variety of skills to tackle the problems facing butterflies, moths and the environment.
Our staff and volunteers are proud to be part of Butterfly Conservation and are dedicated to making a difference to the environment we live in. We understand the importance of maintaining and expanding our expert and valued team of people and offer a range of roles located all over the UK, from the peat bogs in Scotland to the post room in Dorset.
REF-215147
The client requests no contact from agencies or media sales.
Thanks to the support of the City Bridge Foundation we are seeking a passionate and experienced Community Growing Programme Lead with a track record of coordinating engaging, educational and accessible food growing and environmental workshops and learning opportunities for the local community.
This is a new, varied, and exciting role with the opportunity to maintain and develop a beautiful, versatile garden alongside a small and supportive team.
If you think this is the role for you please download our application pack and follow the instructions closely to apply.
Benefits include Contributory pension, Group Life Insurance and Long Term Sickness Income Protection
Responsible to CEO
Main purposes of the job:
To plan, organise and facilitate volunteering sessions and community courses which may include weekend volunteering sessions, and corporate volunteer workdays.
To involve the diverse local community of Hackney and neighbouring boroughs in activities at St Mary’s Secret Garden with an emphasis on individuals and communities who may otherwise be excluded, particularly disabled and learning-disabled people, and people with mental ill health and long-term health conditions.
To use horticulture and other knowledge relating to growing and caring for plants, nature conservation, garden maintenance and landscaping to engage with people, encourage learning and promote health and wellbeing.
To promote the social, therapeutic and training aspects of horticulture to community groups, and individuals in the London Borough of Hackney and beyond.
To work flexibly and independently within our small team to support each other, to assist with the physical maintenance and general organisation of the St Mary’s Secret Garden ensuring that the garden is cared for, open and accessible to the wider local community.
To proactively develop SMSG as a resource for the local community, creating and facilitating new projects.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are recruiting for a Finance Assistant role to suit an experienced Accounts professional / Bookkeeper who would relish the chance to play a key role in the central team supporting the organisation to deliver our varied and impactful workload.
Each year we work with over 21,000 people and over 300 community groups to tackle inequality in Brighton and Hove through community-led solutions. Our strength-based model of community development and youth work empowers people who experience poverty and exclusion to come together and take action.
We are looking for an organised and detail orientated individual with a willingness to learn and collaborate with others.
The role is a chance of joining a skilled and dedicated team where there is the opportunity to develop your finance skills and build solid experience working across a wide range of areas within the charity sector.
For the right candidate, this role will offer a fulfilling working opportunity and the chance to make a significant difference to the people of Brighton and Hove, and beyond.
Please download and read the application pack and Equal opportunities form.
Please include your CV, Supporting Statement and Equal Opportunities form in your application
We are accepting rolling applications for this role, with no fixed close date - if you are interested please do apply when you can.
Unfortunately, we are unable to provide visa sponsorship to candidates
We are a charity tackling inequality in Brighton and Hove through community-led solutions
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The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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About Home-Start:
We are a community-based charity with 30 years’ experience of supporting local families with children under the age of 5. We offer our combination of home-visiting, counselling and group support to families across Watford, Three Rivers and Hertsmere districts. By offering parents the support and guidance they need when their children are young, we can prevent crisis and ensure children have the best possible start in life. We tailor support to the needs of each family, supporting them to identify and tackle their most pressing needs. Our practical support ensures children have a safer, more stable home environment; our ethos of building family resilience ensures parents are better equipped to cope with adverse circumstances; and our focus on promoting a more secure parent-child attachment ensures parents can identify the kind of support their children need to thrive.
Working closely with colleagues from across the organisation and our contacts within the community, the successful applicant will support the external communications of the charity, helping to extend the reach of the charity. Raising awareness, developing donor and supporter relationships, working with the Directors to identify and develop funding streams.
The role:
As a Community Engagement and Fundraising Officer, you will play a vital role in helping our charity manage and develop relationships with our donors, supporters and our existing key relationships, whilst identifying and creating new relationships in our local areas to garner support and promote our services.
- You will be responsible for delivering activity to maximise fundraising from our community, including schools, individuals, local businesses and community groups. You will proactively recruit, grow and nurture supporters, empowering them to manage their own fundraising activities.
- You will manage our annual challenge event programme from supporter engagement, assisting fundraisers journey and utilising tools to maximise supporter’s impact.
- Crucial to your role will be building strong and lasting relationships with supporters, colleagues and volunteers, positively engaging with members of the public and maximising all fundraising opportunities.
What you’ll do:Principle duties and responsibilities
- Take responsibility for the delivery of effective Community Engagement and Fundraising.
- Actively promote all aspects of Home-Start Watford, Three Rivers and Hertsmere to local businesses, schools, community organisations, volunteer groups, and individuals.
- Motivate and influence supporters to independently manage their own fundraising activities, with your support, being the main contact for supporters.
- Work closely the Business Support Officer to manage and create social media content to promote fundraising activities, relationships with supporters and the relationships you build in the community.
- Prepare and deliver individualised communications, presentations and assemblies for a diverse range of audiences.
- Attend and run activities at a variety of community events when required, to ensure a strong presence from Home-Start Watford, Three Rivers and Hertsmere in the communities where we support.
- Identify and implement new fundraising opportunities and initiatives.
- Work closely with the other Community engagement and fundraisers, building on local knowledge, sharing best practice and creating a peer circle of support, including peers from HSUK our parent company.
- Act as an advocate within the community. Uphold our values, and communicate with enthusiasm, credibility, conviction and knowledge.
- This role will require occasional weekend and evening working.
- Keep up to date with all fundraising legal implications.
- You will be responsible for creating our quarterly newsletter, working with the rest of the team, to engage with our supporters.
- Create Bi-monthly board reports on the growth of community engagement, communications and fundraising, which will go directly to the trustee board. Occasional attendance at board, building a relationship with a trustee identified to manage fundraising.
- Annually, you will lead on the creation of the annual report and social impact reporting working across the team.
- Creating strong relationships with local magazines and identifying and managing news tools to ensure that we are sharing our successes and informing our audiences of our services. Occasionally creating press releases for campaigns and building a network of people to help share our news as far and wide as possible.
- You will also be involved in the updating of our website, working with the Business Support Officer and volunteers to ensure our website remains the best tool to advertise what we do.
- Creating and nurturing a small group of fundraising support volunteers to help facilitate events and share our story in the community.
What you’ll bring:Experience
- Preferable, fundraising experience of 1 year, in a community engagement or fundraising role in the charity sector.
- Demonstrable experience in building relationships within the community and with fundraisers.
- Demonstrable experience in managing your own income budget and monitoring expenditure against agreed targets. Analysis of income data, identifying trends, evaluating activity and ROI, and ensuring key learnings and insight are fed into planning and budgeting of future activity as appropriate.
- Demonstrated success in coordinating events, campaigns and initiatives.
- Familiarity with donor databases, CRM systems, and fundraising software.
- Able to provide direction, energy and capability to lead fundraising volunteers at community events.
- Understanding of fundraising principles, best practices, and ethical standards.
- Knowledge of Community Engagement and different fundraising channels.
- Awareness of current trends and innovations in fundraising.
Skills
- A motivated, articulate and confident communicator.
- A passion for making a difference to families and young children.
- An ability to analyse data.
- Understanding of risk management.
- Experience of client relationship management databases.
- Understanding of content creation systems such as Mail Chimp and Canva.
- Strong organisational and administrative skills including excellent attention to detail and effective time management.
- Strong interpersonal skills and ability to work with a varied group of stakeholders.
Personal Attributes
- Passion for the vision of Home-Start Watford and Three Rivers and alignment with their values for supporting families.
- Proactive and self-motivated with a positive and can-do attitude.
- Creative approach to a limited marketing budget and working within a small team.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Willingness to work occasional evenings or weekends for events and campaigns.
- Ability to represent the organisation professionally and ethically.
- Strong client facing aptitude and communication skills both written and verbal.
- Calm and patient when dealing with a range of internal and external stakeholders at all levels
- Team Player: working collaboratively and flexibly to achieve outcomes and keen to add value to the organisation’s culture and ethos.
What you’ll get
- Working with a small, friendly, supportive team, who are supported by a proactive trustee board.
- Flexible working.
- Generous holiday allowance.
- Job satisfaction, changing families lives and enabling children to have the childhood they deserve.
- Working in the charity hub, based near Leavesden film studios, in a modern office space, sitting amongst other charities and the local CVS, W3RT, within a collaborative and supportive workspace.
- Café and dining facilities, including outside space.
- Free onsite parking.
Closing date is July 11th at 5pm 2024, interviews are likely to take place w.c. 22nd July, in person, at our offices in Leavesden, Watford, Hertfordshire.
The client requests no contact from agencies or media sales.
An exciting position has arisen to join the fundraising team at Support Through Court - a small social justice charity that packs a big punch. We help increase access to justice for those who, due to severe cuts to legal aid, are forced to face the Civil and Family courts alone and without legal representation, often in life-changing cases such as domestic violence, eviction, and debt.
This role helps raise vital funds for the charity from partnerships with corporates in the legal world. You will have the support of the Fundraising team to develop your skills and experience as a fundraiser. There is potential for fast progression and lots of personal development opportunities.
As a small charity, good development opportunities and tailored support are available for staff. We offer flexible working and most fundraising staff have hybrid working arrangements with two days a week at the Royal Courts of Justice, Strand, London, WC2A 2LL. Internships can run for up to 6 months, with the view of progression within the charity.
Interviews will be held on Monday 22 July virtually.
For a more detailed Job Description & Person Specification, or to apply, please visit our website.
About The Role
Working closely with our Chief Executive Officer, the Operations and Systems Manager would take a birds-eye view of our organisation to help us build a consistent, collaborative and centralised approach to how we work. You would hold responsibility for developing and embedding operational strategies, processes, policies, and systems that meet our needs and help to support staff wellbeing. This role includes a key focus on improving how we can better use and manage our digital infrastructure to increase the efficiency and effectiveness of internal processes and to improve our ability to engage and retain external audiences, enabling us to build our impact on a national scale. Key areas of responsibility are as follows:
Day-to-day operational management of the Charity, including:
- Resolving daily operational and administrative issues efficiently and effectively.
- Taking initiative to enhance or develop, implement and embed effective systems and working practices, drawing from personal knowledge and experience and external examples of best practice.
- Developing and refining our approach to hybrid working, ensuring systems and processes enable connection and creativity across the organisation. This includes working closely with the HR and Finance Officer to ensure new and existing staff are appropriately trained and supported with ensuring a safe, comfortable and productive home working set-up.
- Taking responsibility for managing our office space and working environment, ensuring it is fit for the organisation’s needs. This includes everything from liaising with our landlord and tradespeople, ensuring compliance with the terms of our lease, maintaining required levels of tea, coffee, milk, stationery and other consumables, and making improvements to ensure a productive and effective working environment.
- Ensuring technology (computers, printers etc.) is fit for purpose, safe, enables robust data security, and is properly recorded on Music Masters’ asset register.
- Oversight of service level agreements, memberships and contracts with external suppliers and providers, regularly reviewing these to ensure that they are current, necessary, effective and delivering value for money, in collaboration with the wider team and with the CEO / Finance Director as appropriate. This includes but is not limited to insurance and utilities.
- Management of certain operational budgets, in collaboration with the CEO / Finance Director.
- Oversight and administration of the Music Masters’ contact email inbox, voicemail inbox, and physical post.
- The organisation of certain social events, and other team away days or Board strategic planning days.
- Ensuring organisational risk assessments and operational policies and processes are kept up to date and fit for purpose. The role-holder would have oversight of the policy review schedule, working with the CEO and appropriate team members to ensure policies are being regularly reviewed and that we are compliant with all relevant legal and regulatory developments including GDPR and Health and Safety.
- Building effective business continuity measures, including developing and embedding a formal business continuity plan across the organisation.
Digital:
- Overseeing day-to-day management of IT and communications infrastructure and usage, including ensuring IT and comms equipment, systems and processes are fit for purpose and enable strong connectivity internally and externally, liaising with IT and comms support agencies as appropriate.
- In year one, leading a full review of digital processes, tools / platforms and systems used across the organisation, facilitating and overseeing a digitally enabled environment for efficiency and sustainable growth in accordance with MM’s strategy. This involves consultancy across the team and with external users, creating a brief for specialist consultancy / support to help us find the right solution(s), working closely with the appointed consultant to implement the solution(s), and facilitating or providing initial training and support for the team during implementation.
- Providing or organising ongoing support and training beyond the digital review to ensure confidence across the team with using our new infrastructure to its full potential, helping us to work efficiently and effectively.
- Ensuring digital processes are in place to enable the organisation to easily engage, onboard and manage new partnerships and project opportunities, and oversee administration within these areas of work.
- Overseeing development of digital tools and resources such as I’M IN and the Virtual Learning Environment used by Musicians of Change participants and graduates to improve usability, accessibility and engagement.
- Oversight of policies and procedures that relate to IT and digital (e.g. Data Protection, Privacy, Cyber Security, IT)
- Keeping up to date with the latest practices and trends in technology that may benefit Music Masters.
Data protection
- Managing our data as the organisation’s Data Lead (currently titled Data Protection Officer), ensuring ongoing compliance with GDPR, focusing on appropriate, effective and safe data collection, usage and storage (online and offline), and helping to build the wider team’s confidence with and understanding around best practice in data protection.
Governance
- Supporting the CEO with general governance support including the organisation of quarterly Board meetings and Board development arrangements, meeting minuting where appropriate, updating Trustee information, and ensuring compliance with the Charity Commission, Companies House and any other regulatory bodies.
General
- Undertaking relevant training, ensuring ongoing development of knowledge via conferences, reading and networking.
- Being an advocate for and exemplifying Music Masters’ core values of excellence and inclusion.
- Undertaking any other duties and reasonable requests that are in keeping with the nature of this post and / or the wider organisation’s needs. This may include occasional evening and / or weekend work.
The client requests no contact from agencies or media sales.
Transforming Lives for Good (TLG) are a national Christian charity working in partnership with local churches to give struggling children a hope and a future. An exciting opportunity has arisen for an individual to join our award winning (Sunday Times Best Not for Profit to work for) team as Supporter Development Fundraising Lead.
The Supporter Development Fundraising Lead will play a crucial role. We are looking for a high energy, passionate fundraiser who is highly relational. You will work towards the income targets including regular, one off and mission pot donations. In addition, you will understand goals that work together with income, including acquisition and stewardship targets, applying your strong knowledge of the Code of Fundraising Practice across all our activities and ensure we work in a compliant way.
The ideal candidate will be familiar with fundraising methods including prospecting, research, making initial contact, and growing a connection to our movement through one-to-one conversations and other communications channels. We’re looking for somebody who is highly organised and able to deliver events from concept to finish. You will also be a team player, able to engage and motivate other team members to get on board with fundraising and bring their expertise to the process.
TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. TLG is also committed to safeguarding children and young people and expects all staff and volunteers to share in this commitment. The successful applicant will be required to undertake an enhanced disclosure via the DBS. We would welcome applications from candidates from diverse backgrounds, to enable us to better reflect the needs of the communities we serve.
Applications will be reviewed on application prior to the closing date. We reserve the right to interview and appoint prior to the closing date if a suitable applicant applies. The date of interviews is to be confirmed.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Operations Manager
Responsible to: CEO
Responsible for: Finance Officer
Location: Hybrid/Flexible (Travel to Manchester Office will be required)
Salary: £32,820 p.a. pro-rata (£13,128 actual)
Contract: Permanent
Hours: 14 hours per week
DBS: The post is subject to an enhanced Disclosure and Barring check
Working hours and UK location are flexible. On occasion we may need responsiveness to organisational needs. This could mean working evenings and weekends, with prior notice. In addition to attending virtual and in-person team meetings, we may ask you to travel within the UK.
In summary, you are:
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Excited about the potential of a new generation of young working-class leaders.
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Eager to work for an organisation that isn’t afraid to take risks and places young people front and centre in its work.
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Passionate about building a country where working-class people are heard, celebrated for our strength and diversity and aren’t held back by our backgrounds.
About us:
RECLAIM is a bold charity that is committed to building a fair and just world for and with all working-class young people. We build knowledge, power, community and solidarity to campaign on the issues that affect them the most. We do this in three ways:
Community - Creating spaces that grow a sense of belonging and solidarity.
Campaigns - Challenging institutions, systems and structures.
Consultancy - Supporting organisations to become class-inclusive.
Our changemaking work includes:
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We supported young people to successfully campaign for free bus travel for all 16-18 year olds across Greater Manchester. A policy which now benefits 40,000 young people, making 250,000 free journeys per week and saving them and their families an average of over £500 per young person per year.
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We helped young people highlight and challenge the increasing use of violent and dehumanising language in politics. The campaign gained widespread media coverage and resulted in new commitments from the Speaker, Prime Minister and Leader of the Opposition.
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Young people we support were at the forefront of highlighting the impact of COVID19 on working-class communities and demanding better recognition of the essential workers keeping the country going during lockdown.
Role:
We are seeking a well-organised and resourceful Operations Manager to support and develop our infrastructure as we implement our exciting new organisational strategy. Working closely with our CEO and Head of Campaigns, this postholder will oversee the procurement, implementation and smooth running of our internal systems and processes, including HR and Finance.
Responsibilities include:
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Oversee effective and efficient operations with support from the Leadership team
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Manage organisational contracts such as phones, office space, internet etc. and ensure best value for money
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Lead on HR processes for staff and associates, which includes recruitment, contracts and inductions, and managing the staff handbook, policies and procedures
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Oversee resource management and ensure that team members have the information, digital access and equipment they require
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Manage data and online filing systems, ensuring that we are fully compliant with UK data protection and privacy laws
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Supervise finance function, which includes timely updating of accounts and payments, regular income/expenditure reports, liaising with accountants and Companies House, and supporting the leadership team with financial forecasting
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Organise internal events and meetings (e.g. team days, Board meetings)
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Line management of our part-time Finance Officer
Person specification:
We are looking for someone with the following experience, skills and values:
Essential
A strong belief in the potential of working-class young people to be leaders of change.
2+ years of demonstrated experience of managing projects, including managing people and budgets
Natural problem-solver who is able to work both independently and collaboratively as part of a team
Great people skills and a strong commitment to social justice and inclusive workplaces
Excellent written and oral communication skills in English
Takes initiative in bringing tasks or activities to the finish line with excellent attention to detail and project deadlines
Excellent IT skills and openness to learning new technologies (e.g. Google Drive, Xero, CRM systems)
Desirable
Experience leading operations, HR or finance
Experience in working in small charity environment
Willng to approach operations work flexibly and creatively
Understanding of GDPR and data protection legislation
Not familiar with the term working class?
No problem, lots of people aren't. It means different things to different people but for us at RECLAIM being working-class is characterised by a few key factors:
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You're on, or grew up on, a low income with limited access to wealth.
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You don't have many family connections to people with well paid, professional or powerful jobs.
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You find it harder to 'fit in' in middle-class spaces, interests and conversations.
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You're proud of your background and want people to see it as a strength, not a weakness
While working-class people have many of these things in common, we're a diverse bunch too. Working-class people are white, black and brown, LGBT+, disabled, recent migrants or refugees or from families who can trace their roots in the UK back generations, of various religions or none, women, men and non-binary. We're many things but we share the experience of growing up facing those four factors above.
At RECLAIM we don't mind if people publicly identify as working-class or not, that's completely up to them.
You don’t need to be working-class to do this role or work at RECLAIM. Our work has always involved brilliant working-class allies. We do, though, especially encourage applications from people with direct experience of being marginalised by class and/or some other factor as we work to ensure our staff team is diverse as the young people we are here to support.
To apply:
Please send a CV and cover letter outlining how you meet the person specification via Charity Job application link.
The closing date for applications is Sunday 7th July 2024 at 10pm.
If you have questions or would like an informal conversation about the role, please contact us through our website.
First interviews (online) are scheduled to take place on Wednesday 10th July 2024.
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Unfortunately due to being a very small team, we are unable to notify or offer feedback to unsuccessful applicants in the initial stages. If you have not heard from us by Tuesday 9th July then it is likely that your application has been unsuccessful. We thank you for your interest in working for RECLAIM.
We build knowledge, power, community and solidarity with working-class young people to campaign on the issues that affect them the most.
The client requests no contact from agencies or media sales.