Customer Service Jobs
Salary - £28,300 per annum, plus pensions & benefits
Hours - 36 hours (net) with evening and weekend working
Location – Home-based within 45 minutes of Winchester in Hampshire, looking after churches in Berkshire, Dorset and Hampshire
This is a fundamental role within our West regional team, internally the role is known as Local Community Officer.
The Churches Conservation Trust works with communities to look after 357 historic churches, over two million visitors annually and hundreds of events both private and public.
These ancient, listed sites are among the most beautiful locations in England.
You’ll be visiting sites in your patch regularly, encouraging new supporters, holding local meetings, and raising funds to meet each building’s unique needs. Sharing progress through a growing church plan for each of the 22 churches in your area, you’ll ensure these buildings thrive as beautifully maintained visitor attractions, as venues for events and as central parts of village, town or city life.
You’ll be supported by our team of experts, including fundraising, conservation, and learning and by our large network of church supporters.
If you know how to build and sustain community projects across a wide area, whether that’s in towns, cities or remote areas, we’d love to hear from you.
How to apply
If you would like to apply for this role, please visit our vacancies page, where you will be directed to our online recruitment system. You’ll be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining how you fulfil the person specification for this post.
Please note direct applications via email cannot be accepted for this role, only applications submitted through our recruitment portal will be considered.
The closing date for receipt of applications is 8am on Monday 15th July 2024
Please note there is a two-stage interview process. Shortlisted candidates will be invited to attend a familiarisation visit on Tuesday 6th August 2024 in Berkshire. This will be followed by interviews on Friday 9th August via Zoom/Teams. Please note that the interview dates have been specifically chosen according to the availability of the panel.
We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please email us.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
The client requests no contact from agencies or media sales.
Do you know your way round online shopping sites like eBay and have a real desire to learn more about e-commerce? Then join Shelter as an E-Commerce Assistant and you could soon be embarking on a rewarding apprenticeship that will enable you to further develop.
About Shelter Scotland
A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
It’s an exciting time to be joining Shelter. There’s a lot of change happening following the launch of our new brand, which has re-positioned the organisation and set the base for us to tackle what has grown from a housing crisis to a national emergency. We currently run a network of around 90 community charity shops across the UK - from small boutiques to large furniture shops. Our online offering has grown rapidly over the past two years, with significant turnover during the Christmas peak, success in the launch and promotion of new goods, plus the launch of our secondhand online shop – and we’re planning to expand further in the near future.
About the role
This is a great opportunity not only to see e-commerce in action, but to help deliver an e-commerce strategy, grow Shelter’s sales of second-hand goods and raise income to tackle the housing emergency. Day-to-day, you’ll be instrumental in supporting the E-Commerce Hub Manager and local area shops to maximise the hub’s financial contribution to support the work of Shelter through the effective management of volunteer, stock and premises. We’ll also rely on you to provide efficient warehouse operations and customer order processes for our online shop and help ensure a safe, clean and bright environment in which to work. Put simply, you’ll play a big part in all aspects of our e-commerce operations, including ensuring they’re efficient and delivery focused and that volunteers feel motivated.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
Self-motivated and well-organised, with lots of enthusiasm and the ability to work both on your own initiative and as part of a team, you’ll have some knowledge of using online sales marketplaces such as eBay. Good communication skills are important too, so you can respond effectively to customer queries and deal with emails and phone calls. You’ll also need knowledge of Microsoft Office. Above all, you’re keen to learn while playing your part in helping to tackle a huge social issue.
Any applications submitted without the supporting statement will not be considered.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
We’re looking to recruit a healthcare professional support and engagement assistant, who will work closely with the healthcare professional support and engagement team to oversee the smooth running of the team’s activities, including the oversight and management of team email inboxes, responsibility for tracking activities on our database, as well as supporting with the coordination of conference activities, online webinars and meetings.
About you
Are you an experienced administrator, able to work as part of a busy team and across different geographical sites? You will be highly organised and process driven with excellent time management skills. You will have excellent oral and written communication skills as well possessing excellent working knowledge of IT systems, including working with databases.
Friendly and approachable, you will be able to quickly build effective connections with new people and have a sensitive approach and understanding of confidentiality appropriate for working with vulnerable people.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now Recruitment Team.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date Monday 15 July 2024 at 9:00am
Interview date Monday 22 July 2024 and Tuesday 23rd July 2024
The vacancy
The Duke of Edinburgh’s Award exists to support young people to build life-long belief in themselves; supporting them to take on their own challenges, follow their passions, and discover talents they never knew they had.
Today’s young people are facing a perfect storm of challenges, and it is our ambition that every young person should have the opportunity to develop the essential skills, self-belief and resilience they will need to thrive in life and in work.
We are looking for an Executive Director of UK Operations to join our dynamic team. You will play a vital role in delivering our ambitious growth strategy, leading a team over 200 operational staff to reach 1.6m participants by 2026 and remove barriers to access for the most marginalised and excluded young people.
You will be accountable for the design of the DofE Programme, licensing, training and quality-assuring our Licensed Organisations as well as overseeing our multi-million pound strategic growth programmes, and our £2m+ Resilience Fund that provides grants and bursaries to remove barriers to access.
As a member of DofE’s Executive Leadership Team, you will also contribute to the overall strategic and operational leadership of DofE, working collaboratively with senior colleagues to ensure DofE activity is aligned behind our strategy and modelling our values and behaviours.
About you
You will be an exceptional leader of operational teams who has worked at executive level and can provide empowering and motivational leadership to a Directorate of over 200 field-based staff, and our network of 5,000 Licensed Organisations and 40,000 incredible volunteers leaders.
Highly collegiate, with a ‘can do’ attitude and knack for developing impactful and innovative partnerships, you will be an authentic and inspiring leader who is adept at turning strategic vision into practical action.
You will be passionate about the power and potential of young people, and be strongly customer- and impact-focused, always seeking ways to improve the quality of operational delivery and participant experience. You will have a track record of building organisational cultures where safeguarding is everyone’s responsibility, diversity is celebrated, and everyone is empowered and enabled to be the best they can be.
If you have a passion to improve the lives of young people, and the experience and drive to lead an exceptional team of Operations staff to expand DofE’s reach and ensure every young person has a high-quality, impactful DofE experience, we would love to hear from you.
Closing date for all applications: Sunday 14th July - Midnight.
First interview: Week commencing:15thJuly - to be held via Microsoft Teams
Second Interviews: Week commencing: 22nd July - to be held at the DofE London Offices SE1
Additional interviews or conversations may take place week commencing 29th July.
If you would like to access the application form in a different format or if you would like any assistance that might help improve your experience while completing the application, please contact us.
The DofE are committed to safeguarding and promoting the welfare of young people. All successful applicants will be required to undergo an Enhanced Disclosure and Barring Service check (e.g., DBS/PVG or similar), references covering any gaps of employment/education, confirm eligibility to work in the UK and complete a health check.
The geographical allowance is based on a staff member having a home or office-based postcode within 30 miles (as the crow flies) from Charing Cross, WC2N 5HS. The allowance is 7% capped at £4,000 (pro rata) per annum
The client requests no contact from agencies or media sales.
Hours: 28 hours per week
Basis: Fixed term 12 month post
Location: Cardiff Office and home
Salary: £24,440 per year (£30,550 full time equivalent)
This is an exciting opportunity to join the RNIB in a special project developed in partnership with housing providers in Wales.
The Vision Friends project aims to increase knowledge and awareness of sight loss and hidden sight loss in older people across all tenures from general needs housing to supported housing, sheltered, extra care housing, care homes and nursing homes.
As a Vison Friends Project Engagement and Training Officer, you will be in charge of delivering and monitoring the project, including creating communication plans, reports and stakeholders' networks. You will also identify training needs for the team and deliver training to project partners, developing content and solutions, and ensuring that Vision Friends and project partners have the right tools to make this project a success. By representing the RNIB/RNIB Cymru on local and national groups, you will ensure inclusion and access to information advice and support to enhance the wellbeing and independence of people with sight loss.
The ideal candidate will have extensive experience in delivering training, using different mediums, such as Microsoft Teams and face to face sessions, and project management. They will also have significant experience of the sight loss sector and/or working with older people or people with complex needs such as Dementia, Stroke or Learning disabilities.
What We Offer
RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.
For more information on our available benefits, please visit our .
If you are having trouble applying online or would like more information, please contact us on .
If you would like to apply for this great job opportunity please review the documents linked below, then select "Apply Online" at the bottom of this page and complete our application form, telling us how you meet the Specialist Skills, Knowledge and Experience criteria (Section 1 of the person specification in the Job Description). Guidance for completion can be found on each page of the application form.
Appointment is subject to an Enhanced Criminal Records Check and relevant Barred Lists check.
We're the Royal National Institute of Blind People (RNIB) and we're here for everyone affected by sight loss. Working for us means working for one of the UK's biggest charities, supporting almost two million people living with sight loss in the UK.
One of our core values is to be led by blind and partially sighted people and we involve our customers in recruitment. Please be advised that your anonymised application may be shared internally with those involved in the recruitment process.
RNIB is committed to being an Equal Opportunities organisation and we welcome applications from people with sight loss.
Swyddog Ymgysylltu a Hyfforddi Prosiect Ffrindiau'r Golwg (Caerdydd - lleoliad hyblyg)
Cyflog: £30550 y flwyddyn pro rata
Math o gontract: Contract Tymor Penodol (1 flynedd)
Oriau: 28 awr yr wythnos
Dyma gyfle cyffrous i ymuno â'r RNIB mewn prosiect arbennig sydd wedi'i ddatblygu mewn partneriaeth â darparwyr tai yng Nghymru.
Nod prosiect Ffrindiau'r Golwg yw cynyddu gwybodaeth ac ymwybyddiaeth o golled golwg a cholled golwg gudd ymhlith pobl hyn sy'n byw mewn pob math o gartrefi, o dai anghenion cyffredinol i dai â chymorth, tai gwarchod, tai gofal ychwanegol, cartrefi gofal a chartrefi nyrsio.
Fel Swyddog Ymgysylltu a Hyfforddi Prosiect Ffrindiau'r Golwg, chi fydd yn gyfrifol am gyflawni a monitro'r prosiect, gan gynnwys creu cynlluniau cyfathrebu, adroddiadau a rhwydweithiau rhanddeiliaid. Byddwch hefyd yn nodi anghenion hyfforddi ar gyfer y tîm ac yn rhoi hyfforddiant i bartneriaid y prosiect, yn datblygu cynnwys ac atebion, ac yn gwneud yn siwr bod yr offer cywir gan brosiect Ffrindiau'r Golwg a'i bartneriaid er mwyn sicrhau bod y prosiect yn llwyddo. Drwy gynrychioli'r RNIB/RNIB Cymru ar grwpiau lleol a chenedlaethol, byddwch yn sicrhau cynhwysiant a mynediad at wybodaeth, cyngor a chefnogaeth i wella lles ac annibyniaeth pobl hyn sydd â cholled golwg.
Bydd gan yr ymgeisydd delfrydol brofiad helaeth o ddarparu hyfforddiant, gan ddefnyddio gwahanol gyfryngau, megis Microsoft Teams a sesiynau wyneb yn wyneb, ac o reoli prosiectau. Bydd ganddynt hefyd brofiad sylweddol o'r sector colled golwg a/neu o weithio gyda phobl hyn neu bobl ag anghenion cymhleth fel Dementia, Strôc neu Anableddau Dysgu.
Os hoffech wneud cais am y cyfle gwych yma i weithio gyda ni, edrychwch dros y dogfennau sydd wedi'u rhestru isod, yna dewiswch "Apply Online" ar waelod y dudalen hon a chwblhewch ein ffurflen gais, gan sôn wrthon ni sut rydych chi'n bodloni'r meini prawf o ran Sgiliau Arbenigol, Gwybodaeth a Phrofiad (Adran 1 o fanyleb yr unigolyn yn y Disgrifiad Swydd). Mae canllawiau ar gyfer cwblhau i'w gweld ar bob un o dudalennau'r ffurflen gais.
Bydd y penodiad yn amodol ar Wiriad Cofnodion Troseddol Manylach a gwiriadau perthnasol o Restrau Gwaharddedig.
Ni yw Sefydliad Cenedlaethol Brenhinol Pobl Ddall (RNIB) ac rydyn ni yma ar gyfer pawb y mae colled golwg wedi effeithio arnyn nhw. Mae gweithio i ni yn golygu gweithio i un o elusennau mwyaf gwledydd Prydain, gan gefnogi bron i ddwy filiwn o bobl sy'n byw gyda cholled golwg ym Mhrydain.
Senior EDI Lead
We are seeking a Senior EDI specialist to champion the EDI strategy both internally and externally, working with a professional association for members of the counselling professions in the UK.
Position: Senior EDI Lead
Location: Hybrid / Homeworking – role can be performed remotely with regular trips to Lutterworth
Salary: £58,805 pro-rota per annum
Hours: Part time – 29 per week over 4 days
Contract: Fixed term until March 2026
Benefits: Flexitime, flexible working, 5% / 5% Pension, 25 days annual leave (+ bank holidays), 24/7 confidential Employee Assistance Programme, Health Cash Plan, Gym discounts
Closing date: 17th July 2024
Interviews: 25th July 2024
The Role:
As Senior EDI Lead you will champion the EDI strategy both internally and externally through onward strategy development and stakeholder engagement, promoting the EDI principles through the services of our membership offering, providing support to members and management teams and reporting on progress through key performance indicators.
Key responsibilities include:
- Collaborate with the EDI panel and executive team to develop and implement a comprehensive strategy.
- Foster relationships with external stakeholders to promote EDI initiatives and ensure inclusivity.
- Lead and inspire the internal team to integrate EDI principles into culture and operations.
- Develop and deliver EDI training programs for enhanced awareness and understanding.
- Establish and report on KPIs to track progress and drive continuous improvement.
- Regularly report EDI strategy progress to stakeholders through various formats.
- Oversee annual impact assessments and communicate progress against KPIs to relevant stakeholders.
- Deliver specific EDI project initiatives as set out in the EDI roadmap.
About you:
To be successful in this role you will need to have specialist knowledge and experience of delivering equality, diversity, and inclusion projects/initiatives in complex organisations, this along with your exceptional communication and interpersonal skills will make you an ideal candidate for this role.
You will also have the following skills & experience required for this role
- Ability to develop and implement effective EDI strategies.
- Strong planning, organisational, time management, and budgeting skills.
- Understanding of diverse stakeholder needs.
- Excellent collaborative relationship-building skills.
- Proficient in overseeing project delivery within budget and communicating impact.
- Effective problem-solving skills for identifying and addressing project barriers.
- Advanced analytical and research skills for evaluating information and presenting findings.
- Excellent report writing and presentation skills.
- Familiarity with Microsoft software, including Microsoft CRM.
- Understanding of counselling and psychotherapy.
About the Organisation:
You will be working for a professional association for members of the counselling professions in the UK. They want to make a difference to the lives of people, through supporting and promoting the counselling professions.
You may have experience in areas such as Equality, Diversity and Inclusion, Equality, Diversity and Inclusion Manager, Equality, Diversity and Inclusion Officer, EDI Manager, EDI Lead, Equality and Diversity Lead, Equality, Diversity, Inclusion, Equality, Diversity and Inclusion Partner, #INDNFP.
Please note this role is being advertised by NFP People on behalf of our client.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
If you want to be part of a team that delivers sector leading mass participation events then we’d love to hear from you!
This role is focused on the project management and delivery of our wear it pink campaign. Along with the mass participation manager, this role will play a key part in the planning and execution of wear it pink, with a focus on the design and development of our supporter journeys.
With support from the mass participation manager, you’ll be responsible for building and executing a wear it pink supporter journey that looks to maximise income from our registrants as well as create strong relationships and repeat participation. You’ll also be responsible for other exciting projects throughout the campaign such as the fundraising pack development, content creation and working with teams across the organisation to deliver the campaign.
This is an excellent opportunity to develop your skills in the world of mass participation fundraising, project management and the charity sector.
About you
We’re looking for a passionate, organised and creative individual who works well as part of an ambitious and determined team. You’ll understand fundraising events with excellent multi-tasking skills and attention to detail.
An interest in delivering excellent supporter stewardship to help develop long-lasting supporter relationships.
You’re helpful and collaborative and can build excellent working relationships with other team members.
Above all, you’re determined and passionate to help achieve the team’s and organisation’s goals.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London or Sheffield offices. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now Recruitment Team.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date 9am Tuesday 9 July 2024
Interview date Week commencing 15 July 2024
Special Events Lead
We have a great opportunity for a Special Events Lead to play a vital role in an exciting charity’s Philanthropy team, reporting to the Co-Director of Philanthropy.
Position: Special Events Lead (Maternity Cover)
Location: Cambridge/Hybrid
Salary: £30,000 - £32,000 per annum (depending on skills and experience)
Hours: Full-time, 37.5 hours per week
Contract: Fixed term (1 year)
Closing date: 12th July 2024, however, we reserve the right to close this vacancy once enough applications have been received or a successful candidate is found.
About the Role
The Special Events Lead role manages the organisation’s special events from start to finish, raising the visibility of the charity, building relationships with prospects and securing income for the Children’s Hospital and the Cancer Hospital.
They will be responsible for project management and professionally executing the organisation’s special events. Past events have included a fundraising gala for 500 guests at Trinity College, a private reception at a jewellery designer’s studio and a behind-the-scenes tour of robotic surgery at the organisation.
Key responsibilities include:
- You will take lead responsibility for the operational management and delivery of several Special Events, from dinners and receptions to larger flagship events.
- Create a portfolio of events that will engage a variety of supporters and prospects.
- Develop a yearly events plan for prospects and donors with consideration of cross-team requirements.
- You will manage relationships with volunteer organisers of major special events; not organising the events themselves but being the key point of contact and providing support e.g. income management, marketing support via the comms team, Gift Aid and best practice advice.
- Create detailed event plans with specific objectives and actionable plans, manage event budgets astutely and review whether each event met its objectives.
- Maintain good relationships with committee chairs and committee members where events are being organised by volunteers.
- Take the lead at events; briefing and supervising event staff and volunteers, ensuring that each staff member has a sense of authority and ownership for the successful outcomes of his/her respective areas, as well as the department and organisation.
- Acknowledge, thank and maintain up-to-date, accurate records on the organisation’s CRM database.
About You
As Special Events Lead, you will be educated to a degree level or equivalent of knowledge and experience with a minimum of 3 to 4 years of successful coordination experience. You will have excellent attention to detail and organisation skills as well as the ability to project plan, design and deliver briefings.
It is essential that you have excellent interpersonal skills and are highly skilled in building relationships with different stakeholders. You will also be a great networker and creative relationship builder.
In return
This is an amazing place to work! Recently voted one of the top 100 hospitals in the world and a leader in the field of healthcare innovation, recognised across the world as a pre-eminent teaching hospital.
You will receive a fantastic benefits package including:
- Pension Scheme
- Group Life Assurance @ 4 x Salary
- Enhanced Maternity and Paternity Pay
- Annual Eye Tests + £65 (towards Computer Use Glasses)
- Leisure Centre on site
- NHS Discount Schemes
- Health Cash Plan - Medicash
- Employee Assistance Programmes
- Health Assured
- WeCare
- Medicash
- 25 days of Annual Leave + Bank Holidays – Annual Leave increases by one day each year after 2 years’ service up to 29 days
- Your Birthday off
- Cycle 2 Work Scheme
We strongly encourage candidates of different backgrounds and identities to apply. Each new team member is an opportunity for the organisation to bring in a different perspective and further diversify the charity.
Other roles you may have experience with could include Special Events Lead, Events Lead, Events, Events Manager, Event Management, Events Coordinator, Special Events Manager, Events Fundraising Manager, Event Planning etc. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Genuine innovation. Visionary solutions. Surprising results.
PROJECT MANAGER (FUNDRAISING CAMPAIGNS)
Salary: £37,000 - £43,000 per annum
Contract: 12-Month fixed-term contract
Hours: Full-time 35 hours per week (we are open to 4 days per week and Compressed Hours)
Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office)
Closing date: Wednesday 10 July 2024, 23:55
Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
At Cancer Research UK, we exist to beat cancer.
We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone innovative and ambitious, someone like you.
This is a unique opportunity to project manage the delivery of Cancer Research UK's fundraising campaigns which raises approximately £50 million for our life saving research. You will be responsible for an innovative and sector leading portfolio of activities, working with teams across the organisation from Marketing and Technology to Legal and Supporter Services. You will have autonomy to change and improve existing ways of working, with the aim of supporting our mission of beating cancer sooner.
We are looking for someone who is highly experienced in project managing the delivery of products, public events, or campaigns and thrives in a fast-paced, rapidly changing environment.
What will I be doing?
Leading multi-disciplinary teams (including social media, public relations, supporter services, legal, fulfilment and procurement) to deliver specific projects within the Fundraising Campaigns portfolio, managing requirements, plans, risks, and issues
Planning and leading project meetings and workshops making sure minutes, agendas and pre-reads are produced as required
Implementing operational and technical solutions to enable campaign delivery
Constructively challenging teams to encourage continuous process innovation and improvement
Building excellent working relationships with internal teams and external partners and suppliers.
What skills are we looking for?
Experience of managing complex projects involving multiple partners / suppliers
Formal experience of best practice project management principles (preferably in a Programme environment) & ideally a formal qualification in project or programme management
Experience/knowledge of financial controls and budget management
Strong facilitation skills, including the ability to effectively chair or manage a meeting to deliver the required outcome within the time allocated
Strong communication skills, both verbal and written - a skilled stakeholder manager who can influence and negotiate effectively within a matrix environment and can explain / present complex information effectively
Comfortable with ambiguity
A keen understanding of technical issues and constraints but able to work and communicate with both technical and non-technical people
Delivery focussed with personal accountability and willing to provide constructive feedback to colleagues & customers
A challenging mindset - looking for ways in which existing processes and approaches can be improved and championed within the business.
What will I gain?
Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive.
In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.
Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.
We don't forget people have lives outside of work too and so we actively encourage a flexible working culture.
Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview.
Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.
For more information on this career opportunity please or contact us at .
For more updates on our work and careers, follow us on: , , , and .
Please note that, Internally, this role is known as Programme Manager (Fundraising Campaigns).
Job Title: Deputy Recruitment Manager
Salary: £43,314 per annum (increasing to £48,126 in 18 months) + £750 Homeworking Allowance
Hours & Contract: 35 Hours per week - Permanent Role
Location: Homebased - Wales - travel required for recruitment activity across Wales and the Bristol areas.
As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. We are a homeworking organisation, and we pride ourselves on our flexible working opportunities, available from day one, an extensive wellbeing programme and our benefits package, all curated to nurture a healthy work life balance for all our employees so they can give an excellent service to our carers and the young people and children we care for.
As a foster care charity, TACT invests all surplus income into services, staff, carers, and child development. This means that we have been able to invest unique projects like TACT Connect, our unique and ground-breaking scheme for TACT care experienced young people and adults, as well as our expanding TACT Education Service and our new Health Service. All our activities are built on our commitment to becoming a fully trauma informed organisation, in line with our key values and ethos.
TACT achieved 16th place in the UK Best Companies Work For survey results in 2023, with 91% of employees acknowledging that the organisation is run on strong values and principles and 94% stating they feel proud to work for this organisation.
This is an exciting opportunity to join the Recruitment Service as a Deputy Recruitment Manager. This role is responsible for the successful recruitment of new TACT foster carers, proactively building excellent relationships with potential fostering applicants & guiding them through the assessment & approval process.
If you want to be valued as a professional, be appreciated at work and contribute to better outcomes for the children and young people connected with TACT, apply now.
Overall Duties of the Deputy Recruitment Manager will include:
- Overseeing the assessment process providing supervision and support to Independent Assessors and internal assessing Social Worker.
- Managing and providing quality assurance for all Form F assessments through to approval.
- Working closely with Area Teams to identify training opportunities for applicants in assessment
- Attend and provide up to date information to area team meetings.
- Providing an ongoing customer focused relationship with applicants
We are looking for candidates with:
- BA or Master’s in Social Work or Dip SW, CSS or CQSW qualification
- Current Registration with the relevant professional body
- Experience of working in Children's Services
- A Management qualification (or the willingness to undertake one)
- Experience of working flexibly as part of team
- A passion for ensuring children receive the highest quality care from their foster family
- Experience of delivering training to potential foster families and supporting them in their journey
TACT offer an excellent employee benefits package including:
- 31 days paid holiday plus 8 annual bank holidays.
- Flexible working arrangements (including compressed hours, flexibility around core hours, volunteer days policy).
- Family friendly policies.
- Homeworking ‘bundle’ including annual allowance, IT equipment and a loan for home office set up.
- Help@Hand Employee Assistance Programme (including CBT counselling, 24/7 remote GP appointments, physiotherapy, mental health support and second opinions on serious diagnosis).
- An hour a week of live, expert led activities through the Annual Employee wellbeing Programme.
- Menopause Policy and free Menopause Clinician Appointments.
- Stakeholder Pension Scheme (salary sacrifice).
- Fantastic learning and development opportunities for all roles.
Whilst being homebased, the Deputy Recruitment Manager will be required to travel for recruitment activity across Wales and the Bristol areas. There is also a requirement to be able to travel to team meetings, wellbeing days, TACT away days and other in person events across the UK as and when required. Due to the location of the recruitment activity, candidates located in Wales (ideally south East Wales - Cardiff and Newport) would be preferred.
An Enhanced DBS clearance is required for this role and will be processed by TACT on your behalf.
Closing Date: Sunday 28th July 2024
- Interview Dates: Tuesday 6th August 2024 (via Microsoft Teams) & Monday 12th August 2024 (second stage - in person - Bristol)
Safeguarding is everyone’s business and TACT believes that only the people with the right skills and values should work in social work. As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children. We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people. All our staff are expected to work in line with TACT’s safeguarding policies.
We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive, you are therefore advised to apply at your earliest convenience.
TACT does not accept unsolicited CVs from external recruitment agencies, nor the fees associated with them.
Teitl y Swydd: Dirprwy Reolwr Recriwtio
Cyflog: £43,314 y flwyddyn (yn cynyddu i £48,126 mewn 18 mis) a £750 Lwfans Gweithio Gartref
Oriau a Chontract: 35 awr yr wythnos - Swydd Barhaol
Lleoliad: Gweithio gartref - Cymru – bydd angen teithio ar gyfer gweithgareddau recriwtio ledled Cymru ac yn ardal Bryste.
Fel sefydliad ‘nid-er-elw’, mae TACT yn rhoi anghenion ein plant a’n gofalwyr yn gyntaf ac yn ceisio penodi unigolion sydd yr un mor frwd dros faethu â ni. Rydym yn sefydliad gweithio gartref, ac rydym yn ymfalchïo yn ein cyfleoedd gweithio hyblyg, sydd ar gael o’r diwrnod cyntaf, rhaglen llesiant helaeth a’n pecyn buddion, i gyd wedi’u curadu i feithrin cydbwysedd iach rhwng bywyd a gwaith i’n holl weithwyr er mwyn iddyn nhw allu rhoi gwasanaeth rhagorol i’n gofalwyr a’r bobl ifanc a’r plant rydym yn gofalu amdanyn nhw.
Fel elusen gofal maeth, mae TACT yn buddsoddi’r holl incwm sydd dros ben mewn gwasanaethau, staff, gofalwyr a datblygiad plant. Mae hyn yn golygu ein bod wedi gallu buddsoddi mewn prosiectau unigryw fel TACT Connect, ein cynllun unigryw ac arloesol ar gyfer pobl ifanc ac oedolion ifanc sydd â phrofiad o ofal, yn ogystal â’n Gwasanaeth Addysg sy’n ehangu (TACT Education Service), a’n Gwasanaeth Iechyd newydd. Mae ein holl weithgareddau’n seiliedig ar ein hymrwymiad i fod yn sefydliad sy’n deall trawma yn llawn, yn unol â’n hethos a’n gwerthoedd allweddol.
Cyrhaeddodd TACT safle rhif 16 mewn arolwg o’r cwmnïau gorau i weithio iddynt yn y DU yn 2023. Roedd 91% o’r gweithwyr yn cydnabod bod gan y sefydliad werthoedd ac egwyddorion cryf ac roedd 94% yn dweud eu bod yn falch o weithio i’r sefydliad hwn.
Mae hwn yn gyfle cyffrous i ymuno â’r Gwasanaeth Recriwtio fel Dirprwy Reolwr Recriwtio. Mae’r swydd hon yn gyfrifol am recriwtio gofalwyr maeth TACT newydd yn llwyddiannus, gan fynd ati’n rhagweithiol i feithrin perthnasoedd rhagorol â darpar ymgeiswyr maethu a’u tywys drwy’r broses asesu a chymeradwyo.
Ymgeisiwch nawr os ydych chi eisiau cael eich gwerthfawrogi fel gweithiwr proffesiynol, cael eich gwerthfawrogi yn y gwaith a chyfrannu at ganlyniadau gwell i’r plant a’r bobl ifanc sy’n gysylltiedig â TACT.
Bydd Dyletswyddau Cyffredinol y Dirprwy Reolwr Recriwtio yn cynnwys:
- Goruchwylio’r broses asesu, gan ddarparu goruchwyliaeth a chefnogaeth i Aseswyr Annibynnol a Gweithiwr Cymdeithasol asesu mewnol.
- Rheoli a darparu sicrwydd ansawdd ar gyfer holl asesiadau Ffurflen F hyd at eu cymeradwyo.
- Gweithio’n agos gyda’r Timau Ardal i ganfod cyfleoedd hyfforddi ar gyfer ymgeiswyr ym maes asesu.
- Mynychu a darparu’r wybodaeth ddiweddaraf i gyfarfodydd timau ardal.
- Darparu perthynas barhaus sy’n canolbwyntio ar y cwsmer gydag ymgeiswyr.
Rydym yn chwilio am ymgeiswyr sydd:
- Yn meddu ar BA neu Radd Meistr mewn Gwaith Cymdeithasol neu gymhwyster DipSW, CSS neu GCPSW.
- Wedi cofrestru gyda chorff proffesiynol perthnasol ar hyn y bryd.
- Â phrofiad o weithio ym maes Gwasanaethau Plant.
- Yn meddu ar gymhwyster rheoli (neu barodrwydd i ymgymryd ag un).
- Â phrofiad o weithio’n hyblyg fel aelod o dîm.
- Yn frwdfrydig dros sicrhau bod plant yn cael gofal o’r ansawdd uchaf gan eu teulu maeth.
- Â phrofiad o ddarparu hyfforddiant i deuluoedd maeth posibl a’u cefnogi ar eu taith.
Mae TACT yn cynnig pecyn buddion gwych i weithwyr, gan gynnwys:
- 31 diwrnod o wyliau â thâl, yn ogystal ag 8 gŵyl banc blynyddol.
- Trefniadau gweithio hyblyg (gan gynnwys oriau cywasgedig, hyblygrwydd o ran oriau craidd, polisi diwrnodau gwirfoddoli).
- Polisïau ystyriol o deuluoedd.
- ‘Bwndel’ gweithio gartref, gan gynnwys lwfans blynyddol, offer TG a benthyciad ar gyfer sefydlu swyddfa gartref.
- Rhaglen Cymorth i Weithwyr Help@Hand (gan gynnwys cwnsela Therapi Gwybyddol Ymddygiadol, apwyntiadau 24/7 o bell â Meddygon Teulu, ffisiotherapi, cymorth iechyd meddwl ac ail farn ar ddiagnosis difrifol).
- Awr yr wythnos o weithgareddau byw dan arweiniad arbenigwyr drwy’r Rhaglen Flynyddol ar Lesiant Staff.
- Polisi Menopos ac Apwyntiadau Clinigydd Menopos am ddim.
- Cynllun Pensiwn Rhanddeiliaid (aberthu cyflog).
- Cyfleoedd dysgu a datblygu gwych ar gyfer pob swydd.
Er yn gweithio gartref, bydd gofyn i’r Dirprwy Reolwr Recriwtio deithio ar gyfer gweithgareddau recriwtio ledled Cymru ac yn ardal Bryste. Mae gofyniad hefyd i allu teithio i gyfarfodydd tîm, diwrnodau lles, diwrnodau cwrdd i ffwrdd TACT a digwyddiadau wyneb yn wyneb eraill ledled y DU yn ôl yr angen. Oherwydd lleoliad y gweithgareddau recriwtio, byddai ymgeiswyr sy’n byw yng Nghymru (de-ddwyrain Cymru yn ddelfrydol – Caerdydd a Chasnewydd) yn cael eu ffafrio.
Mae angen archwiliad manwl gan y Gwasanaeth Datgelu a Gwahardd (DBS) ar gyfer y rôl hon, a bydd yn cael ei brosesu gan TACT ar eich rhan.
Dyddiad Cau: Dydd Sul 28 Gorffennaf 2024
- Dyddiadau’r Cyfweliadau: Dydd Mawrth 6 Awst 2024 (Microsoft Teams) a dydd Llun 12 Awst 2024 (ail gam - wyneb yn wyneb - Bryste)
Mae diogelu yn fusnes i bawb ac mae TACT yn credu mai dim ond y bobl sydd â’r sgiliau a’r gwerthoedd iawn ddylai weithio ym maes gwaith cymdeithasol. Fel rhan o ymrwymiad TACT i ddiogelu, rydym yn archwilio sgiliau, profiad, cymwysterau a gwerthoedd darpar staff mewn perthynas â’n gwaith gyda phlant ifanc agored i niwed. Rydym yn defnyddio dulliau recriwtio trwyadl a chyson i helpu i ddiogelu pobl ifanc TACT. Disgwylir i’n holl staff weithio yn unol â pholisïau diogelu TACT.
Rydym yn cadw’r hawl i gau hysbyseb swydd yn gynharach na’r hyn a hysbysebwyd os yw nifer y ceisiadau’n ormodol, felly fe’ch cynghorir i wneud cais cyn gynted ag y bo modd.
Nid yw TACT yn derbyn dogfennau CV digymell gan asiantaethau recriwtio allanol nac yn derbyn y ffioedd sy’n gysylltiedig â nhw.
This is an exciting opportunity to be part of a fast-growing and established health and social care charity. As a Grant and Community Fundraiser, you will play a pivotal role in our Fundraising team, helping us secure the funding necessary to sustain and enhance our vital services, primarily in the Bedfordshire area. You’ll be at the forefront of our Business Development strategies, identifying and capitalising on new funding opportunities to support our capacity-building initiatives and strategic ambitions.
The role offers flexible working arrangements, including the option to work from home, coupled with in-community engagements. There will be endless opportunities to work closely with a diverse network of funders, our dedicated frontline staff, participants, residents, and community members. This role is pivotal in cultivating relationships and elevating the visibility of our charity’s mission, to generate new and sustainable income streams.
This role offers variety and challenges for an experienced fundraiser who can hit the ground running.
Shift Pattern: 37.5 hours per week, Monday to Friday 9 - 5/5.30, hybrid working with travel across our services, which are based around London, Brighton, Kent, Essex, Luton, Bedford, Liverpool, and Nottingham. For this position, most of the travel will be within Bedfordshire. This role will be based from our Penrose Synergy office in Luton.
ABOUT YOU
We are looking for someone with a flair for income generation and a commitment to making a difference. You will enjoy engaging with people and be willing to embed yourself within the communities in which Social Interest Group delivers its services. You will be able to hit the ground running, with skills in sales and fundraising and the ability to write articulately and persuasively about the great work that the charity does.
We are a passionate organisation that truly cares about the people, residents, and participants we support. Therefore, you will need to have a keen interest in and understanding of the complexities some of our residents and participants face and be able to showcase the services that support them in a compelling way to funders and the community.
ABOUT OUR TEAM
The Fundraising Team is currently the size of 3 (Yourself, the Grant Manager & Writer, and the Head of Fundraising, Marketing, and Communications). You will report to the Grant Manager & Writer.
We are part of the larger Business Development Team, which includes professionals specialising in Bids and Tenders, Sales, Marketing, and Communications. This diverse group of people brings together a wide range of strengths, unique qualities, and interests. The team is driven by collaboration and shared respect for each person’s expertise and contributions.
What do we offer?
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- Monthly all staff webinars with direct access for Q&A's with the leadership team, including the CEO
- Opportunity to grow your network, contribute to SIG's growth, and be part of the wider teams within the organisation
What we are looking for:
- Previous experience in a similar role with similar responsibilities, this can include in a fundraising and/or sales capacity which has direct transferrable skills.
- IT Proficiency, ability to learn new software programs, advanced knowledge in Microsoft, including Word, Excel, and Outlook
- Ability and willingness to travel to various services and locations for visits and events
- Ability to carry out research and lead on outreach and partnership building initiatives in various locations which can include locations of rural communities
- Proven ability to juggle multiple tasks and competing priorities within a fast-paced environment
- Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people who experience multiple complex disadvantages
OVERVIEW OF KEY RESPONSIBILITIES
FUNDRAISING
- Be a point of contact for fundraising, ensuring a positive experience for funders and managing financial transactions to agreed fundraising policies and processes.
- Develop a regional Grant Programme, focusing on unrestricted income and feeding into fundraising management reporting.
- Identify, research, and communicate income and partnership opportunities, working proactively with colleagues across the Group to scope fundable initiatives that provide added value.
- Work alongside the team to develop high-quality grant funding applications, cases for support, and budgets. Complete the end-to-end process, ensuring all applications are thorough and competitive.
- Oversee grant reporting and invoicing, ensuring prompt fulfilment in line with all grant agreements and reporting requirements, liaising with relevant teams across the Group.
- Plan, implement and manage various campaigns and activities, which may include but are not limited to local events, national events, outreach, and fundraising opportunities.
PARTNERSHIP BUILDING
- Attend networking events to build engagement and partnerships with local and national organisations.
- Build a rolling calendar of charity of the year application deadlines. Provide excellent stewardship, using innovative ways to keep all parties engaged and informed of relevant news and updates by SIG.
- Support partners in fundraising endeavours and signposting to new and existing opportunities.
A full list of responsibilities can be viewed in the Job Description and Person Specification.
What we would like, but not essential:
- Previous experience in writing successful grant applications to Charitable Trusts and Foundations
- Previous experience working in a customer-facing role
- Professional Qualification in a relevant discipline which can include Marketing, English, Business Management
- Experience in a similar size organisation and/or charity sector organisation
- Confidence in presenting to varying audiences
- Proficiency in navigating online and offline fundraising tools and systems
- Knowledge of Health and Social Care, Best Practice, and the support needs of vulnerable people within society
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
WORKING FOR US
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Our Values
Ambition – Eager to succeed and to accomplish as much as possible for our people
Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential
Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff
Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Location: London or Edinburgh, UK - also possibility for remote-working from anywhere in the UK
Position Status Full-time, Permanent
Salary: hiring range: £63,840 - £79,800 placement in range informed by professional experience
Closing date: Please submit application and cover letter before July 8th
Candidates must have the independent right to work in the UK at the time of appointment
About Mercy Corps
Mercy Corps supports communities – and the most marginalised within them – to emerge from crisis in the face of conflict and climate change, and build towards a more inclusive, resilient future.
Mercy Corps works on the front lines of crises as a multi-mandate organisation that provides access to humanitarian aid, development, and peace assistance in places affected by conflict and climate change.
Our mission is to alleviate suffering, poverty and oppression by helping people build secure, productive and just communities. Beyond delivering aid to meet urgent needs, we develop long-term solutions to make lasting change possible, making it easier for affected communities to access resources, services, and opportunities that support them to cope, adapt, and ultimately thrive.
In more than 40+ countries around the world, over 5,400+ team members work side by side with people living through poverty, disaster, violent conflict, and the acute impacts of climate change. We’re committed to creating global change through local impact — 84% of our team members are from the countries where they work.
As conflict and the climate crisis further deepen challenges across the globe, Mercy Corps is steadfast in our commitment to sparking new possibilities alongside our partners, communities we serve, and dedicated supporters Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
The Department
The People Team ensures that Mercy Corps has the people who will enable it to be a world-class, cutting edge, humanitarian, and development organization, creating transformational change in the world. We do this through the recruitment, retention, and development of the best global talent. Our aim is to drive strategic thinking and planning at all levels of the organization; create a robust body of research to guide us internally and externally and steward the organizational culture. To achieve this, we align conversations on learning; keep the organization focused on what has the greatest impact; leverage our comparative advantages in the crowded and competitive international relief and development landscape; and assure we are constantly learning from our work and the external environment.
The Position
The Director, People Team works closely with Executive Director and the European Senior Leadership Team (ESLT) to lead the European People Team. They are also a member of the People Senior Leadership Team (SLT) and will have a dual reporting line to the VP, People Team. The Director will define, drive, develop, and implement People team strategies and culture change that align with MCE strategy and global People Team priorities in support of Mercy Corps’ transformative Pathways to Possibility (P2P) strategy. The post-holder's responsibilities extend to all Mercy Corps’ offices in Europe and include ensuring full legal and regulatory compliance across all jurisdictions and working effectively with other stakeholders to ensure a positive employee experience and an organizational culture where talented people want to come to work and can thrive.
Essential Responsibilities
•Advocates for and represents all areas of Mercy Corps’ People strategy. Actively participate as a strategic leader and member of the Mercy Corps Europe (MCE) senior leadership team and People Team SLT.
•Works with the Executive Director to guide the overall vision and approach of the People Team in MCE, delivering clear actionable plans aligned with needs and the context for MCE, and gain support/ownership for that agenda with key stakeholders.
•Build a strong, people-focused team in Europe characterized by high-level of trust, engagement, innovation and creativity who are aligned to the vision and have the skills and motivation to deliver it.
•Strategically develops and manages cross-departmental and cross-functional relationships and activities to ensure that the people function is well integrated into wider agency objectives.
•Design, develop and lead the People function for Mercy Corps in Europe, supporting the Executive Director in Europe to deliver on the European Strategic Plan.
•Oversee the expansion of MCE into new countries in Europe and ensure full HR compliance in all European legal jurisdictions in which Mercy Corps operates.
•Set and track annual KPIs as part of the three-year strategic plan for Mercy Corps in Europe, providing this data monthly and quarterly to the Executive Director in Europe and supporting with reporting to the Board as required.
•Lead the compensation benchmarking across all European markets and benchmark individual roles within the pay bands, ensuring there are clear guidelines for all staff on how to position staff within bands, support career development and ensure staff are trained to manage staff according to the Mercy Corps progression approach.
•Ensure our benefits align with vision to ensure we remain an employer of choice able to attract, develop, and retain talent.
•Support Senior Leadership Team in Europe to promote team member wellbeing and build the culture which will support us to deliver on the Mercy Corps strategy.
•Serve as a trusted and credible advisor to managers and team members on a wide range of HR-related topics, including performance management, team member development, All Voices survey and leadership development
•Leverage and supports ongoing communication campaigns to strengthen the People team brand throughout appropriate digital, social media and in-person avenues within the agency. Apply lessons learned and best practices to achieve this objective at the country and regional level.
•Partner with the Employee Relations Team to ensure strategic decision-making and compliance in all performance and conduct related issues.
•Leads and assists in the development and planning of organizational change/transformation, leading identification/framing of problems, creation of trusting relationships, and action plan fulfillment.
•Works with the People team leadership team to develop and implement organization-wide HR policies and programs and ensure that they are consistently applied across the region.
•Adopts a data and evidence-based approach to identify trends and areas for improvement and providing recommendations to senior leadership on how to address any issues or concerns.
•Actively promoting the organization's diversity and inclusion initiatives and working with the European Senior Leadership Team (ESLT) and the People team functions to develop programs and initiatives that support a diverse and inclusive workplace.
•In addition to these specific responsibilities, the Director, People Team must possess strong leadership skills, excellent communication and interpersonal abilities, and a deep understanding of HR best practices and regulations. They must also be able to work effectively in a fast-paced and dynamic environment and be able to adapt to changing business needs and priorities.
Supervisory Responsibility
Human Resources Business Partners Mercy Corps Europe
Accountability
Reports Directly To: Executive Director MCE, and the VP, People Team
Works Directly With: ESLT, Total Rewards, Talent Management, Leadership and Learning, Talent Acquisition, Employee Relations, People Operations, People Systems, Corporate Finance; Ethics, Legal and other teams as needed.
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualifications & Transferable Skills
•10 years of Human Resources experience in global roles with a bachelor’s degree in HR or related field.
•CIPD (or equivalent) qualified to Level 7 is highly desirable.
•A minimum of 7 years international HR experience.
•Understanding of the HR legal requirements in UK and mainland European countries, especially Belgium, Netherlands, Switzerland, and France. Knowledge of Germany an advantage.
•Exposure to INGO or similar international organisation is highly preferable.
•Experience leading a diverse team across geographies for at least five years.
•Demonstrated capacity to utilize analytics and technology to improve efficiency.
•Demonstrated capacity to incorporate best in class assessment approaches in global organization.
•Demonstrated experience and ability to create, implement, maintain, and improve HR processes.
•Experience of improving team member wellbeing, through support initiatives and working practices that gets the best from all team members and increases engagement and trust.
•Experience of working as part of a global organization with specific responsibilities for a region and working within a matrix management structure and reporting to more than one manager.
•Experience of overseeing benchmarking, establishing salary/job bands, and managing movement of staff within the bands across multiple legal jurisdictions
•Demonstrated understanding of working in Europe, and significant experience with the challenges of operating and managing HR functions in the region.
•Demonstrated passion for staffing in international relief and development environments.
•Ability to communicate and problem-solve effectively across diverse cultures with sensitivity.
•Experience facilitating senior level conversations.
•Fluency in written and spoken French and another European language is desirable.
Success Factors
The successful team member will be an avid learner, self-directed, innovative and action orientated. Furthermore, they must have the ability to work independently, employ effective time management skills, handle frequent interruptions, and shift priorities, exhibit effective customer service skills, and work effectively with a wide variety of individuals including team members based overseas. They will have the ability to work onsite and collaborate with team members, deliver compelling designs within the guidelines of specific project objectives, and interact professionally and productively with all Mercy Corps staff. Additionally, the individual will thrive in a fast-paced environment prone to rapid change and be willing to increase his/her responsibility level in the assigned areas. The most successful Mercy Corps team members have a positive approach, a strong commitment to teamwork and personal accountability and the ability to be flexible and ensure that effective communication is a priority in all situations.
Living / Environmental Conditions
This position is based in London or Edinburgh or remote home-working location in the UK and will be required to travel to Mercy Corps in Europe’s offices across the UK and the European continent to oversee team members and represent the organization’s European Senior Leadership Team. It requires up to 20% travel in support of Mercy Corps programs. This position may be asked to travel on occasion with little notice.
Mercy Corps Team members represent the organization both during and outside of work hours when deployed in a field posting or on a visit to a field posting. Team members are expected to conduct themselves in a professional manner and respect.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that do
es not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination based on race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Inter organization Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect.
local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.
As a safeguarding measure, Mercy Corps screens all potential US-Based employees. This is done following the conclusion of recruitment and prior to assuming full employment.
Our screening process is designed to be transparent and completed in partnership with new Team Members. You will have the opportunity to disclose any prior convictions at the conclusion of the recruitment process before the check is initiated. We ask that you do not disclose any prior convictions in your application materials or during the recruitment process.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
PURPOSE OF THIS ROLE
The role holder is responsible for providing a dedicated service to support a safe and timely hospital discharge with proactive solutions
This is a responsive service requiring someone who is able to juggle multiple priorities and keep them moving to enable people to get people home.
The purpose of the post is to work proactively with clients primarily but not exclusively older people, in both hospital and community settings, to improve their ability to live as independently as possible, for as long as possible, in their homes. This will be achieved by working within the existing local processes and pathways for health and social care, thereby identifying older people in priority need and providing individual clients with a coherent person-centered approach in which their specific needs are seamlessly considered, recognised, and responded to. The principal focus of the service is to provide bespoke home improvements and adaptations that support independence, however there are further outcome requirements related to prudent healthcare, new technology and access to services. Key to the approach is identifying with Health & Social Care partners those in critical need; ensuring effective service access to beneficiaries and tailoring interventions to the specific need.
To ensure a seamless service for clients being discharged from hospital or prevention of admission to hospital.
Key accountabilities and responsibilities
· To be the face and direct contact of the Hospital to a Healthier Home Service.
· To work when required within the local Hospitals.
· To work with the hospital teams, assisting with patients housing needs and solutions to meet those needs to enable
discharge by the planned discharge date.
· Provide a point of contact for responding to clients or professionals calling the office in relation to urgent hospital works.
· Visiting clients on the wards to ensure we provide advice and personalised support to the client to identify their needs and discuss personalised options to repair or adapt their home.
· Proactively identify older frail patients with age-related challenges, complex health issues and related sensory loss, dementia or post-stroke trauma, that threaten their independence at home.
· Promote, provide awareness and develop referral protocols for potential clients with NHS, Social Care and Third Sector teams and establish a good working relationship within the relevant local authority departments, health services, housing and voluntary groups who are in contact with the client group.
· Work with the assessment and discharge planning processes within local clinical settings to assist in identification in a structured way, embedding a housing-related community service in the patient pathway.
· Provide a Healthy home visit assessment that is person-centred and needs-led, identifying housing, environmental and personal risks to independent living that clients face including assessing the risk of falls, and any factors affecting the safety, warmth and security of the property.
· Ensure that the client understands and is kept informed of all the procedures and practices involved with their particular circumstances.
· Deliver targeted information, signposting and support to those individuals identified with sensory loss, dementia and stroke (and their families and friends), to ensure they are aware of the services, information, advice and support available to them to enable them to live independently.
· Undertake brief interventions with people at high risk of losing their independence; this may include problem-solving with individual clients, supporting them to resolve issues relating to their sensory loss/dementia/stroke, living circumstance and independence, particularly at times of transition, such as hospital admission, diagnosis or discharge.
· Use Person-Centred approaches to plan, implement, monitor and review the support you provide.
· Work in a fully integrated way with other members of the local health and social care teams, to ensure people receive a seamless high-quality support, in which their living circumstance are considered as an integral part of their packages of care and support.
· Liaise with practical services/adaptations team or contractors to undertake relevant repairs and adaptations.
· Refer to specialist support such as the Managing better Caseworker to demonstrate assistive equipment to people which would enable them to live more independently and provide information and support services for clients that want to access new technology to support independent living.
· Have a basic knowledge of complex health and cognitive disorders, e.g. dementia, how the home environment might be improved to maximise opportunities for wellbeing and independence and how sensory loss impacts on these conditions.
· Ensuring the service runs in line with contractual and service level agreements.
· Provide information to the Operations Manager and other bodies monitoring the projects performance.
· Keep up to date with developments in relevant fields of work and research.
· Ensure that good records are kept in all cases, updating computerized records as necessary and maintaining case notes and progress forms.
· Contribute to the development of good casework practice throughout the agency, ensuring all casework meets the standards required by us and is in line with the Advice Quality Standard and the agency business plan.
· Contribute to performance and monitoring reports to the standard and within the timescales required by the agency manager.
· To develop a creative and collaborative relationship with the Technical and Adaptations team to ensure that we can deliver on our objective of always having clients at the heart of everything we do.
· You will be responsible for gathering and collating satisfaction surveys and providing management information on the levels of client satisfaction with the service.
· Ensuring that a suite of comprehensive activity-based risk management plans are up to date, relevant and communicated to the team.
· Produce case studies which demonstrate the impact of our work.
· To foster an excellent relationship with clients, contractors, Health and Social Services Partners and all staff and other agencies.
GENERAL DUTIES:
· Attend regular staff meetings and conferences.
· Undertake other reasonable duties, commensurate with this post, as may be required.
· To be aware of and committed to the promotion of the agency’s values, mission and diversity statements in both employment and service delivery.
· Provide information according to the Welsh language policy.
· Promote and maintain a customer focus.
· Contribute to the Agency overall strategic business plan.
· To work within the agency’s guidelines and procedures.
· Support the smooth running of the office.
· To adhere to Health and Safety legislation and the Agency policies and procedures in relation to Health and Safety
IN THIS JOB YOU WILL NEED
· Understanding of hospital pressures and experience with working hospital with discharge teams.
· Experience of leading and promoting delivery of a project with the ability to be front facing within a hospital environment.
· Significant experience in casework, support work, community work or a related field
· The ability to combine your knowledge and expertise with a person-centred mindset.
· Assessment skills, perhaps gained from professional training or experience.
· Problem solving skills - having a flexible approach to finding solutions that maximise independence and choice.
· You want to work in a value led organisation and recognise yourself in the agency’s core values.
· You have a ‘can do’ approach, remaining focused and calm under pressure. You look for solutions which keep the processes moving because your priority is to ensure our clients receive a high-quality service.
· Excellent listening skills in order to be able to design solutions around peoples’ wishes.
· Skill in organizing resources and establishing priorities.
· Time and workload management skills – being able to plan ahead and manage multiple and competing priorities.
· Clerical, word processing, and office skills.
· Strong interpersonal and communication skills and the ability to work effectively with a wide range of people in a diverse community.
· Work co-operatively and enable other members of the team to work to the best of their ability.
· Knowledge of the Welsh Government 6 goals to Urgent and Emergency Care
· Knowledge of the Social Services and Well-being (Wales) Act 2014 and The Well-being and Future Generations Act (Wales) 2015
DESIRABLE:
· Up to date knowledge of welfare benefits.
· An understanding of the needs of older people.
· An understanding of housing issues.
· Trusted Assessor status, or the willingness to achieve it.
· A qualification in energy awareness (e.g. City and Guilds level 3) or experience of domestic energy advice.
The client requests no contact from agencies or media sales.
This is a new role, as we are looking to appoint our first Fundraising Manager.
Currently, we have a strong programme of Trust and Foundation fundraising, delivered by our CEO and functional managers, and a small programme of individual giving managed by our Communications and Campaigns team but no dedicated fundraising staff.
We are looking for an efficient fundraiser with an understanding of various fundraising strategies, from individual giving to trusts and foundations.
You will have to opportunity to build this role within a supportive and friendly organisation, and as part of our dynamic Communications and Campaigns Team.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You will be joining a small but passionate team, full of positivity, energy and drive to succeed. We need someone who will be a part of our success, helping to achieve our new vision for the charity, to create lasting memories for all children and young people with a life limiting illness.
Rays of Sunshine exits to brighten the lives of seriously ill children aged three to 18 across the UK by granting magical wishes and providing ongoing support within the community. Our work creates a positive distraction, reduces isolation, improves self-esteem and creates precious memories and smiles.
In this role you will be responsible for working across corporate partnerships, major donors, trusts and foundations, with a prominent focus on developing our pipeline of prospects and relationships across corporate partnerships and major donors. The charity has a history of success in these areas and we would love to have someone join the team to build upon this success.
The ideal candidate will be driven and ambitious, with experience in one or more of the above areas but you must have significant experience in developing a pipeline and evidence of securing 5 and 6 figure partnerships or gifts.
With a new fundraising strategy and 3-year income growth plan, and support from the organisation where fundraising is embedded throughout, including a supportive board of Trustees and connectors, you will have plenty of opportunities to build relationships and to be a part of the future success.
The client requests no contact from agencies or media sales.