Customer Service Jobs

We want a world where no one dies from hunger. Life-threatening hunger is predictable, preventable and treatable. Join Action Against Hunger and together we will stop it in its tracks.

Action Against Hunger is an optimistic, inspiring place to work. We want passionate and dedicated people to help build a better world. We’re a creative team made up of people with a wide range of talents, styles and expertise. But we are united in our relentless dedication to end world hunger.  No challenge is too big. With you we can do it.  Join us.

Over the next three months, we're adding two dynamic roles to our Special Events team. By splitting Fundraising and Cultivation & Stewardship events, we’ll be able to focus on engaging our long-term donors as well as inspiring future supporters. Our future events will be crafted in collaboration with other High Value teams, presenting an incredible opportunity to bring your innovation, creativity, and meticulous event planning to the forefront. Join us in this exciting period of growth and shape the future of Action Against Hunger events.

Special Event Manager- Fundraising

With two flagship events currently in our portfolio – The Fine Wine and Art Dinner and Too Many Critics – the postholder will lead on event delivery for both major events. From working with internal and external stakeholders, securing exclusive auction prizes, developing compelling event communications, and handling all logistics, the role requires meticulous attention to detail and an excellent understanding of the supporter experience.

Special Event Manager- Cultivation & Stewardship

By combining our unrivalled humanitarian expertise with our unique relationship with the food and hospitality industry, the postholder will seek access to the most exclusive chefs and venues to create truly money-can’t-buy experiences for our supporters. These will range from intimate dinners, carol concerts, webinars, pledging moments and panel discussions with experts from around the world. 

For more detailed information on the roles, please download the attached pdf Job descriptions.

Closing Date: 25th July Interview Date: w/c 31st July & 1st August

Please read the following carefully before making your application:

Then all you need to do is send your CV and write a covering letter explaining why you want the job and how your skills and experience make you the right person for the role. Please specify in the application which role you are applying for.

For further information on pay and employee benefits please visit our careers page on our website

• As a UK based position, candidates must have the right to work in the UK
• We welcome applications from all sections of the community and we encourage as broad a range of candidates as possible. If you need any additional support to help you through this process, please let us know (contact details in the job pack)
• Due to the high volume of applications we receive, we will only contact shortlisted candidates, within two weeks of the closing date Unfortunately, we cannot provide individual feedback
• If you experience any technical difficulties in submitting your application, please contact the charityjob helpdesk

This role will see the successful candidate manage and develop a portfolio of successful national events. You will be involved in all aspects of the project management cycle from marketing and participant recruitment to supporter stewardship and race day logistics. With support of the Senior Fundraising Manager (Events & Community) you will prepare and track budgets for your assigned events and continuously look for opportunities to improve income and participant retention.

The role requires a good attention to detail, strong prioritization skills, sensitivity and flexibility. Whether you come with direct events fundraising experience or have transferable skills that the role requires, we will support and develop you to excel in your role.

Meningitis Research Foundation is based in Bristol, but the role is flexible and is open to remote working with monthly visits to the office (this will need to be more regular during events season). We offer an annual salary of £23,000-£28,000 (job titles and salary banding currently under review), 6% employer pension contribution and employee assistance program alongside annual leave of 25 days per year. You will report directly to the Senior Fundraising Manager (Events and Community) within the Fundraising Team. This is a really exciting opportunity to join Meningitis Research Foundation and build a career with a world-leading charity working to defeat meningitis.

Key Responsibilities

· Manage a portfolio of national events including TCS London Marathon and Great North Run executing the planning, delivery and evaluation of these events

· Inspire individuals with a connection to the cause to take on events for Meningitis Research Foundation to support our vision of a world free from meningitis

· Deliver marketing and recruitment strategies to ensure we reach our targeted number of participants for each event

· Deliver best in class stewardship (across phone, email, SMS and post) to all supporters ensuring they have the best experience with Meningitis Research Foundation

· Work with the Senior Fundraising Manager (Events & Community) to ensure we maximize income potential from each event through improving key performance indicators i.e. average value

· Develop the events portfolio by evaluating and monitoring current products and seeking out new events when appropriate

· Manage relationships with external partners including event companies, logistical suppliers and fundraising platforms

· Work with the Communications Team and Senior Fundraising Manager (Events & Community) to identify strong supporter stories and PR opportunities

· Seek opportunities to share knowledge and learning with other members of the Events & Community Team

· Identify supporters with high value potential (i.e. corporate or major donor) and ensure they are shared with the Head of Fundraising

· With the support of the Senior Fundraising Manager (Events & Community)  create and deliver budgets and KPIs targets for your area ensuring you monitor and report on progress against these budgets and KPIs

· Other duties as reasonable requested by the Senior Fundraising Manager (Events & Community) or Head of Fundraising

Skills and experience required

· Strong project management skills and the ability to work on multiple projects simultaneously

· Good organisational and administrative skills, able to prioritise, juggle multiple tasks and work to deadlines

· Excellent written and verbal communication skills

· Excellent attention to detail

· IT competent including Microsoft office package, Teams and Outlook

· Numerate, able to understand and manage financial information

· Experience managing external partner relationships

· Proven experience and current understanding of the events fundraising market

· Working knowledge of social media

· Experience using a CRM or database

· Effective team player with an ability to build effective working relationships

· Self-motivated and able to work on own initiative

· Ability to demonstrate our organisational values in all areas of your work

· Able to work occasional unsocial hours and a willingness to travel, occasionally overnight for events

An exciting opportunity to develop and expand your communications skills for the lead organisation on pensions, pay and reward in the higher education sector. We are looking for an exceptional, talented individual to work at a national level as part of our growing communications team. We offer a new challenge in a unique environment with the opportunity to work and develop with talented people in a streamlined organisation.

The Universities and Colleges Employers Association (UCEA) is a membership organisation that is the leading voice on employment and reward matters in the UK Higher Education (HE) sector. We are a small team supporting our 170 members - HE providers such as universities - to be employers of choice through collaboration, advocacy and expert advice, facilitating their work in delivering effective employment and workforce strategies. 

Our new strategic plan 2024-27 leads with enhancing employee experience and supporting member organisations in their workforce development and transformational plans with the inclusions of explicit references to UCEA modelling good practice as an employer.

Led by the Head of Communications and Membership, UCEA’s expanded communications team will deliver communications provisions for members and support colleagues internally to deliver services for members.

The core activities include drafting briefings and statements, handling media enquiries, media monitoring, preparing publications, communications campaigns and infographics.

In addition to the generic communications support, this post specialises in pensions media and communications and will provide content for employers through both the UCEA and USS Employers websites.

You will be expected to operate effectively across a broad range of pensions communications and membership areas, with a blend of autonomy and teamwork. Your communications background will be at a major pension scheme, at an employer offering one or more such schemes, or in delivery of communications in other financial specialisms such as actuarial or insurance. Experience of membership organisations and/or some knowledge of the HE sector would be advantageous.

The postholder will have outstanding communication skills and the ability to prioritise and help deliver a complex and varied workload. 

The post is offered as full-time on a permanent contract and is hybrid, working at our offices in Bloomsbury, central London, as well as some remote working each week. 

This UCEA role comes with an attractive reward package including: membership of the SAUL pension scheme; 25 days annual holiday plus statutory holidays and any associated days when the office is closed (currently four days over Christmas and New Year); generous occupational sickness absence scheme; annual personal development budget; interest-free season ticket loan; Cycle to Work Scheme; Employee Assistance Programme; Fitness & Wellbeing scheme (for participation in gym, fitness and other health and wellbeing activities); membership of Benenden Healthcare.

Find out more

If you think this role could be for you, please download the Information for Applicants pack, which includes the job description and person specification, or visit our website.

How to apply

Apply through CharityJob, submitting your current CV and a covering letter outlining and entitled ‘The relevance of my experience to the position of Communications Officer - pensions’.

The closing date for applications is Midday on Monday 8 July 2024.

Interviews are expected be held on Thursday 18 July and Monday 22nd July at the UCEA offices at 20 Tavistock Square, London WC1H 9HU.

All candidates must have proof of their right to work in the UK.

No agencies please.

What we’re looking for:

• Do you have experience of working within Care & Support?
• Do you have experience of working with vulnerable adults?
• Do you currently hold a UK Driving Licence?

If so, this role is perfect for you! Here at Peabody, we have a number opportunities for a Care Support Worker on a permanent basis in and around the Laindon area. 

A bit about the role:

As a Care Support Worker you will assist people to live well, be independent and connected to their own community. You will support people with kindness and compassion ensuring that they are assisted to make choices and be involved in all aspects of their life. You will work within agreed boundaries, following operational guidance, policies and procedures. You will advocate for the people you support so that they are protected from harm and able to exercise their human rights. Some of the key results for the role include: 

• Play an active and key role in achieving your team’s objectives.
• Represent the interests of your team with stakeholders that you meet during the course of your work.
• Be professional and promote positive joint working between relatives, other departments and partners.
• Play your part in ensuring that we deliver a quality service where risk is well managed.
• Understand and abide by the organisation and regulatory rules that apply to your service including those set by the CQC.

This role will require a Enhanced DBS check, a UK driver’s licence and access to a vehicle.

A bit about us: 

It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners.

Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish. 

Here just a few of the benefits of working at Peabody:

• Up to 25 days’ annual holiday plus bank holidays  
• Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal.
• 4 x Life Assurance
• Sleep in allowance 
• Competitive salaries that are benchmarked regularly against current market rates  
• Professional development by access to "paid for" apprenticeship programs and qualifications
• Two additional paid volunteering days each year  
• Family friendly policies
• Up to 10% pension contribution matched 1:1

Closing date: 9th July 2024

Interview date - Week commencing 13th May.

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

To be considered for the position of Care Support Worker, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role.  

Bristol & Weston Hospitals Charity raises funds for all ten hospitals in the University Hospitals Bristol and Weston NHS Foundation Trust (UHBW). We’ve been in partnership with UHBW for 50 years and we’re as passionate about our work now as we were when we began life in 1974. We’re here to bring moments of joy, comfort and hope to those who need it most; The millions of patients and their loved ones who pass through our hospital doors each year and 13,500 NHS staff who care for them.

That’s a lot of people so we need you to take the reins of our Individual Giving, Legacy and In Memory programmes from September as Sam departs for maternity leave.

This is a varied role where one day you will be creating content and using inspiring patient stories for a full-hearted appeal. Another day you’ll be refining supporter journey comms to our 10,000+ charity lottery players. Another week and you’ll be developing and launching ideas for maximising long-term growth in Legacy and In Memory giving and how this looks across all our brand and supporter touchpoints. 

“If you find your heart singing when you hear about the amazing feats people undergo to improve the lives of others or feel inspired playing your part in improving the health and happiness of every patient cared for in our hospitals, then we think you’d better apply!”. Sam, current post holder.

We are a Disability Confident employer.

Working for a charity is great. Working for Bristol & Weston Hospitals Charity is greater.

Benefits:

•  27 days annual holiday entitlement (pro-rata) plus an additional day off on your birthday and a wellbeing day. Plus an additional two days leave after five years of service. 
•  Commitment to hybrid and flexible working
•  Competitive pension scheme. We'll match employee pension contributions up to 8% (minimum 5%)
•  Additional support via our enhanced Employee Assistance Programme, including up to eight sessions with a licensed counsellor
•  Life assurance cover - 4x annual salary
•  Commitment to training and development with budget set aside
•  Medicash health plan - claim cash towards a range of medical costs
•  Free Blue Light Card that allows access to hundreds of discounts at major retailers.

Closing date: 8th July 

Interview date: 15th & 16th July 

Job description

Relationship Fundraiser

£28,137.13 per annum

North Yorkshire Hospice Care Sites (Harrogate & Thirsk)/Hybrid

Closing Date: 23rd July 2024

Hours per week: 30 to 37.5 Hours

Contract type: Permanent

Interviews will take place in Harrogate at the end of July (date To be confirmed)

Do you enjoy using your communication skills to develop lasting relationships with individuals? Are you passionate about local hospice care?

North Yorkshire Hospice Care (known to its local communities as either Saint Michael’s Hospice, Herriot Hospice or Just ‘B’) has a great opportunity for someone to join their fabulous Fundraising Team as a Relationship Fundraiser. If you are energetic, passionate, and looking to develop a career in fundraising whilst ensuring everyone has access to local hospice care, emotional wellbeing and bereavement support, this role is for you.

This is an excellent opportunity for proactive candidates with experience working within Individual Giving, In Memory or Legacy giving, to work in a growing area of the charity. With a varied workload, as a Relationship Fundraiser you will help secure a crucial source of income for the charity.

The Relationship Fundraiser will cultivate and manage relationships with both internal and external stakeholders, as well as individual donors, to ensure a positive experience for all supporters of North Yorkshire Hospice Care. Each day in this role will be unique, involving activities such as planning upcoming appeals, meeting with recently bereaved families, or promoting the importance of legacy gifts. This position is ideal for someone who enjoys building relationships and has a keen eye for detail.

We are looking for individuals who are personable, have a positive attitude, and can empathise with stakeholders.

Key responsibilities will include –

• Supporting in-memorium donors through their giving journey
• Help the creation of regular giving appeals
• Grow income and support donor stewardship from general donations received
• Be an ambassador for legacy giving, growing awareness internally and building number of legacy pledgers
• Build and maintain strong, personal relationships with stakeholders to ensure life-time giving
• Work with the team across the other fundraising specialisms to contribute to a cohesive approach to fundraising

Please see a copy of the full Job Description and Person Specification for this role at the bottom of this page.

Please be aware we reserve the right to close a vacancy early if a suitable candidate is identified.

PLEASE NOTE: Unfortunately, we are not currently able to consider applicants who do not have the right to work in the UK.

Have you been recommended to this role by a current employee as part of our recommend a friend scheme? Don’t forget to let us know after clicking apply.

Benefits include (subject to eligibility): -

• 35 days holiday per year (including Bank Holidays, pro-rata)
• Comprehensive Induction Programme
• Refer a friend bonus scheme
• Pension Scheme with an employer contribution of 8%
• Lifestyle discounts and savings
• Cycle to work scheme
• Employee Assistance Programme
• Access to staff support
• Free group life assurance
• Free DBS check
• Free car parking at Crimple House location.

Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s Hospice make up registered charity North Yorkshire Hospice Care. You’ll be joining an organisation that is driven, caring, and responsive and you will be playing an important role in enabling us to provide our highly valued services to people across North Yorkshire and beyond.

At North Yorkshire Hospice Care we believe that children, young people and adults should never experience abuse of any kind. Every member of our organisation has a responsibility to promote the welfare of all who encounter our services. We aim to keep people safe and to operate our services in a way that protects them; to make reporting concerns as easy as possible and respond quickly; to listen to all worries and work in partnership with individuals and agencies. All our staff and volunteers receive annual training on both adults and children/young people’s safeguarding. This impacts our recruitment processes and we have adopted a number of safer recruitment practices, which our HR and People team can talk through with you.

We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population. All appointments are subject to satisfactory pre-employment checks being obtained including but not limited to identity checks, DBS clearance at an appropriate level for the role, verification of right to work in the UK, employment references and employment history. Costs of pre-employment checks will be met by the organisation.

North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).

Our Values at Work

North Yorkshire Hospice Care is clear about who we are, what we do and why we do it. It is our vision; mission and values that underpin this understanding and all three of these areas continue to evolve as we develop in response to the changing world around us.

We have re-examined our values with our stakeholders seeking to define a sense of who we are today. The result? A set of 10 values/behaviours that crystallize this thinking and act as a yardstick for our thinking and actions.

This shared set of values helps guide our decisions, actions and behaviours and is at the core of our collective aspiration to live in a community where everyone gets the care they need to live their last years, months and days with respect and dignity.

NB: This list is not exclusive or exhaustive but captures those values/behaviours currently at the top of our agenda.

Job Description

Relationship Fundraiser

1.0 Job Purpose

The Relationship Fundraiser plays a crucial role in supporting the Relationship Manager in advancing North Yorkshire Hospice Care’s mission by assisting in the enhancement and management of relationships with individual donors.

The Relationship Fundraiser will assist in identifying potential donors, understanding their motivations, and contributing to tailored engagement strategies. Through these efforts, the fundraiser will help to ensure donors feel valued and connected to the charity's cause.

This role will primarily focus on growing and maintaining various fundraising avenues, including in memory, regular giving, facilitating legacy gifts or bequests in wills, and singular donations. The role aims to maximise opportunities for donor engagement and individual giving.

2.0 Key Tasks

• In-Memorium Fundraising Support: Assist in implementing sensitive and impactful strategies to encourage donations in memory of loved ones, ensuring memories are honoured and families and friends are supported throughout their giving journey.
• Regular Giving Support: Aid in driving the regular giving program to secure a sustainable income stream. This will involve supporting in creating tailored appeals, managing communications, and contributing to enhancing donor satisfaction and retention through regular updates and engagements.
• General Donations Assistance: Provide support in overseeing the process for general donations, maximising the ease and effectiveness of one-time and ongoing contributions. This may include assisting in campaign management, donor acknowledgment, and contributing to leveraging special events and anniversaries to inspire giving.
• Donor Relationship Support: Help build and maintain strong, personal relationships with donors through consistent, thoughtful communication and recognition strategies. Utilise CRM to track donor interactions, preferences, and history to tailor approaches and increase donor engagement.
• Collaboration and Support: Collaborate with the Relationship Manager and other teams within the charity, such as marketing, events, and volunteer management, to contribute to a cohesive and comprehensive fundraising approach.
• Continuous Improvement Support: Assist in evaluating and refining fundraising strategies and processes to optimize donor engagement, retention, and revenue generation.
• Legacy Giving Ambassador: Act as an ambassador for legacy giving both internally and externally. Work with the Relationship Manager on creating internal awareness materials and promoting legacy giving initiatives to external stakeholders.
• Case Study Recruitment: Collaborate with the marketing team on the recruitment of case studies suitable for various areas of work, showcasing the impact of donations and legacy gifts.
• Personalized Stewardship: Maintain strong relationships with supporters through personalised stewardship, adhering to relevant supporter journeys to ensure ongoing engagement and support.
• Reporting: Regularly report against agreed objectives and key performance indicators to track progress and identify areas for improvement.
• Legacy Product Promotion: Continuously identify opportunities to promote legacy products across multiple channels to encourage legacy giving.
• Communication with Legators: Communicate with legators and families regarding potential pledges and provide aftercare once a gift in the will has been donated to North Yorkshire Hospice Care.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Key results/objectives/measures of success

KR 1: Strengthening Relationships and Collaborations for Effective Fundraising Materials

SM 1:Successfully coordinate with the Relationship Manager and Marketing team to launch a legacy campaign which aligns with Hospice UK’s national campaign, maximising visibility and impact.

SM 2: Execute general donation and regular giving campaigns as outlined in the work plan, ensuring alignment with strategic objectives, and achieving the financial year’s budget targets. Collaborate closely with the Relationship Manager and Marketing team to develop compelling messaging and materials for these campaigns.

KR 2: Enhancing In-Memorium (IMO) Fundraising through Community Engagement

SM 1: Strengthen existing relationships and establish new partnerships with funeral directors across the community. Collaborate with them to promote IMO fundraising initiatives and ensure families receive appropriate support and guidance in honouring their loved ones through donations.

SM 2: Foster strong relationships with internal staff members, empowering them to become advocates for IMO and legacy fundraising efforts. Provide training and resources to ensure staff are knowledgeable and confident in promoting these initiatives to donors and supporters, maximising engagement, and support.

KR 3: Ensure all donors are supported and have a positive experience when supporting North Yorkshire Hospice Care

SM 1: Follow procedures and systems to cater to donors’ needs effectively, from initial engagement through ongoing stewardships.

SM 2: Prioritise personalised communication and timely acknowledgement of donations, ensuring doors feel valued and appreciated for their generosity.

SM 3: Solicit feedback from donors to identify areas for improvement and implement enhancements to enrich their experience further.

SM 4: Collaborate closely with internal teams to ensure a seamless and unified approach to donor support across all interactions.

SM 4: Provide resources and guidance to frontline staff and volunteers to equip them with the tools and knowledge needed to deliver exceptional donor experiences.

SM 5: Maintain accurate and well-organized CRM records to ensure data integrity and quality.

Overarching responsibilities

• To embed the values of the organisation into your working practices evidencing this regularly and ensuring this remains a priority.
• To live out our values, which drive all that we do, in the context of your everyday work following our behaviour framework.
• To work in accordance, and fully comply, with our organisational policies and procedures.
• To carry out all duties in accordance with the law, , regulations, organisational frameworks, recognised professional guidelines and the have a commitment to FREDIE, integration and collective decision making.

Throughout your time with us we will conduct ongoing employment checks and performance reviews relevant to your role, for example professional registration checks, DBS, appraisals and regular contact meetings.

3.0 Terms and Conditions

Reports to: Relationship Manager

Responsible for: NA

Hours: 30 to 37.5 Hours

Location: Hybrid

4.0 Person Specification

What is required?

Is it essential or desirable?

Essential = E

Desirable = D

How is it assessed?

Application = A

Interview = I

Task/Assessment = T

Education/Qualifications

Good level of education including Maths and English GCSE A-C or equivalent E A

Experience

Experience of working with Microsoft365 applications including Word, and Outlook as well as fundraising or customer database packages, websites, and social media platforms E A/I

Successful track record of strong supporter or customer stewardship E A/I

Experience of working in a fundraising or a sales environment D A/I

Campaign/project management experience E A/I

Experience of data analysis and providing detailed insights E A/I

Experience of presenting to a wide range of audiences E A/I

Knowledge/Skills

First-class donor or customer management skills, delivering outstanding stewardship and supporter experience E A/I

Excellent written and oral communication skills E A/I

Ability to empathise with supporters/service users E I

A good awareness of fundraising regulation, legislation and GDPR D A/I

Ability to communicate effectively to internal and external stakeholders E A/I

Exceptional eye for detail to monitor campaign performance and trends – mitigating against potential issues. E A/I

Demonstrable team-working experience E A/I

Understanding of digital fundraising or marketing techniques E A/I

Understanding of legacy fundraising and marketing E A/I

Personal Attributes

A natural relationship builder with ability to positively influence others E A/I

Proactive and results-driven, with a demonstrated ability to meet and exceed targets E A/I

Good attention to detail – a ‘completer finisher’ E A/I

Ability to identify opportunities for income growth E A/I

A desire to grow and develop in a fundraising environment E A/I

Calm, friendly, confident, and proactive person who is a keen learner E A/I

Can work independently under own initiative and as part of a team and positively supports cross-team working, and shared goals to maximise the potential of fundraised income generation E A/I

Ability to speak with confidence, sensitivity, and passion about North Yorkshire Hospice Care E A/I

High level of integrity and discretion when handling confidential information E A/I

Ability to work under pressure and multitask and prioritise multiple projects and work streams E A/I

Promotes and sustains a responsible attitude towards diversity and inclusion within North Yorkshire Hospice Care E A/I

Flexible in attitude to work, and undertaking of role

Willingness to travel across North Yorkshire and work flexibly to ensure that plans are delivered

Job Types: Full-time, Part-time, Permanent

Pay: Up to £28,137.13 per year

Expected hours: 30 – 37.5 per week

Benefits:

• Cycle to work scheme
• Free parking
• On-site parking
• Work from home

Outreach Worker – Rough Sleepers Team

Hours: 35 Hours per week on a rolling rota basis. Some early morning, weekend and evening work is involved.

Shifts: The shift patterns are 6am-2pm, 8am-4pm and the occasional 3pm-9.30pm shift.

Salary: £22,989.32 per annum

Being able to drive will a full driving licence is essential to the role as you will be required to transport and having your own transport is essential.

Job Ref: A807

Do you want to support people with complex needs who are sleeping rough? Could you support people who may have complex and multiple needs to secure accommodation and exit rough sleeping? Could you carry out early morning street outreach, monitoring and identifying new rough sleeping locations? Are you computer literate in using Microsoft word, excel, email and the internet? 

We are a dynamic organisation providing innovative and effective solutions in our work with people who have complex needs. We are a registered Housing Association providing accommodation, outreach support and a wide range of other community-based support services. Supporting and empowering customers using strength’s based, psychologically informed approach.  We support people with mental health ill health, learning disabilities, addictions, people who may become socially isolated, people who may have come into contact with the criminal justice system, experienced homelessness and a range of trauma related issues.

The closing date is 26th July 2024 with an interview date to be confirmed. We may shortlist and interview before the closing date.

Benefits:

• Up to 40 days annual leave
• Provide excellent training and learning opportunities
• Financial support with professional studies & professional memberships
• Contributory pension scheme
• Group income protection
• Occupational sick pay
• Healthcare cash plan payback

Full information on how to apply can be found at Brighter Futures Website.

We are committed to promoting equality of opportunity and we welcome applications from all sectors of the community, particularly from under-represented groups and people with lived experience. Brighter Futures is an equal opportunities employer. 

Passionate, Creative, Equal, Empowering and Sustainable

We're looking for a kind, compassionate and resilient Housing Officer to join our Homelessness service in Brent.

£28,538.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

A dynamic, friendly and innovative care and support business known for its life-changing services is looking for a dedicated and target driven Income and Housing Officer who can maximise the organisation's rental income collection, effectively manage rent arrears and deal with other breaches of the occupancy agreement.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

* Take responsibility for maximising rent collection across a defined patch of Look Ahead's portfolio of properties ensuring that rent collection targets are met and tenancies sustained
* Advise operational teams on their support related arrears management activities, including holding local surgeries with tenants and staff, taking direct control of higher level and more complex arrears cases
* Proactively monitor all current and former accounts within the defined patch and make recommendations to the Contract Manager for appropriate former accounts to be written off or referred to Look Ahead's debt collection agency
* Ensure that the rent collection function is carried out both sensitively and in a timely fashion so as to avoid the build up of excessive arrears and record all case details accurately.
* Ensure that all sign ups within the defined patch are done accurately on the correct type of tenancy and at the correct rent and service charge levels.
* Prepare files and documents for legal action and present cases in County Court hearings for possession claims, money judgements
* Serve NTQs, NOSPs, NRPs and carry out home visits as requested.
* Accurately and comprehensively record all actions on the housing management system and use reports from the housing management system to manage cases and monitor performance
* Assist with the taking on of new agency housing management responsibilities related to new services and as needed with the transfer of housing management responsibilities schemes to other providers

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

An understanding of the needs of customers who have experienced homelessness and who may also have support needs.
Excellent time management skills to systematically monitor arrears and complete other tasks in a logical and systematic way.
Excellent communication skills and experience of dealing with vulnerable people in a sensitive , friendly and clear manner.

What you'll bring:

Essential:

Experience of monitoring rent accounts and managing rent arrears
Experience of using computerised rent systems to monitor arrears and record information
Extensive knowledge of welfare benefits ,especially housing benefit
Experience of liaising with housing benefit departments ,the DWP and other external agencies.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full job description.

Location: Hybrid, working from Northampton office 1-2 days a week & attending team meetings in London (expenses will be provided for the commute and flexibility around working hours)

Would you like to be part of a national charity that cares for historic churches at risk in the UK. They look after 356 churches with irreplaceable architecture and history.

As finance Officer your day to day will include:

• Processing all income.
• Maintain records of standing orders and direct debits.
• Prepare sales invoices, post receipts and allocate funds.
• Manage some accounts payable functions (processing a high volume of invoices).
• Produce reports as required by the finance team.
• Bank reconciliations & monthly/quarterly balance sheet reconciliations.
• Ensure donor information is provided to the fundraising and membership team.

Attributes and experience that you will to the role will include

• Experience with CRM databases ideally a cloud-based system
• Experience with office administration.
• An ATT qualification or be working towards one.
• Excell competency skills including Pivot Tables and VLOOK UPS
• Working knowledge of public finance and/or charity accounting

Your Benefits will Include:

• home working allowance for home-based staff
• life assurance through the Civil Service Pension scheme
• learning and development opportunities
• enhanced parental leave arrangements
• a free and confidential employee assistance programme
• season ticket loans and cycle to work scheme
• subscription allowance to a professional body
• Retail discount scheme

This is an integral role and an important member of the finance team, so if this role aligns with your experience and expectations, please submit your CV to with out delay.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Sense has a fantastic opportunity for someone to join our Engagement team as our Community Fundraising Manager. This full time, homebased position covering the North of England focusing on our key areas in Yorkshire, Lincolnshire, Merseyside and Greater Manchester. The successful candidate will be actively building networks of organisations and individuals in the region to fundraise for us, writing local grant applications and supporting fundraisers locally as well as our shops and key services in the region. Candidates must be willing to travel to shops and services with the region as well as for team meetings in London and Birmingham, therefore a driving license and access to your own vehicle is advantageous. You will be joining a supportive team that works across regions and income streams to deliver the best possible experience for our growing number of supporters. Travel required to sites once every 2-3 weeks.

Key skills and experience

• Understanding of Community based fundraising trends 
• Excellent written and verbal communication skills 
• Ability to keep clear and accurate records, producing reports and analysis and presenting them in an effective way to stakeholders and Head of Team.
• Self-motivated and supportive to other team members.
• Extensive experience of recruiting, supporting and stewarding fundraisers or volunteers 
• Extensive experience of building successful internal and external relationships 
• Experience of managing multiple priorities simultaneously while still providing the highest level of customer care to all supporters

For full details of the role and personal specification, please refer to the Job Description attached below.

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.  We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependant on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. 

#high

2nd Line IT Support Engineer

Based in Stanmore/Berkshire - onsite

Salary circa £30,000 - £35,000 per annum dependent upon experience.

As a successful 2nd Line IT Support Engineer, you will have strong communication skills and a desire to provide outstanding service to Norwood’s client base. If you want you to join our dynamic team as a 2nd Line IT Support Engineer, please apply!

ABOUT THE ROLE

The role of the 2nd Line IT Support Engineer will involve working as part of a team providing 1st and 2nd line remote and on-site support to the services across London and a site in Berkshire. The ideal candidate for the 2nd Line IT Support Engineer role will have at least 3-6 years of experience in Windows Server and Desktop focused IT support. The position will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of software and equipment across our network. . You will have strong expertise and the ability to provide rapid solutions and working flexibly in resolving and further investigating possible escalations. 

MAIN DUTIES AND RESPONSIBILITIES

1. Managing and maintaining computer hardware and software issues from logging to resolution, to ensure high levels of availability of the supported business  applications.
2. Liaising internally and externally with technical support companies and suppliers and working alongside the IT Manager and Application Support team, the role of 2nd Line IT Support Engineer will involve the following tasks:
3. Using the Helpdesk ticket logging system to facilitate Desktop/Remote Support.
4. Liaising with Support Companies to get issues fixed.
5. Configuring, installing and supporting any client hardware and software.
6. Configuring, installing and supporting mobile devices and internal phone systems.
7. Assisting with new user desk setups, desk moves and associated cabling.
8. Processing new and leaver’s accounts.
9. Maintaining Asset register of all IT equipment.
10. Managing, assessing, and reporting on project activities to meet deadlines.
11. Focus on solving customer’s problems, striving to understand their needs.
12. Be aware of the key IT and cyber risks, proactively operating to minimise these risks within the remit of the role, acting quickly to notify of any potential or  identified IT risks through the appropriate incidents and escalations process
13. Maintaining end-user computing solutions including physical desktops, mobile devices (laptops, tablets, smart phones), printers, and end-device security including remote access technologies.
14. To be a car driver and have access to a car during office hours and willing to drive between locations.

ESSENTIAL TECHNICAL SKILLS

• Windows Server 2016/2019
• Windows 10/11 desktop systems
• Microsoft Azure
• Office 365 and the MS Office Suite
• Microsoft Exchange, Teams, OneDrive, SharePoint
• Active Directory
• Group Policy, DNS, DHCP
• Desktop Deployment Services
• Networking (Switching/VLANs/Routing/Firewalls – Cisco and HP preferable)
• Email and Web Filtering Systems
• Managed Antivirus
• Enterprise Wireless administration
• Printer Management

Why Norwood?

• The opportunity to work for a leading UK charity
• Competitive salary & benefits package
• Generous annual leave entitlement
• Hybrid work arrangement
• 1pm finish on a Friday
• Unlimited access to staff referral scheme

If you're ready to embark on a rewarding journey where every day brings new challenges and opportunities to make a difference, apply now to become our newest 2nd Line Support Engineer! Please press apply and our Recruitment Team will be in touch.

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

We actively celebrate everyone's different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

No agencies please.

Prospectus is delighted to be partnering with the Charities Aid Foundation as they look to recruit a Private Client Manager. Registered as a dual charity in the UK and the US, CAF works closely with citizens across the world to maximise their financial efficiency when giving to their preferred charities.  
       
They are now looking to welcome on board a Private Client Manager to manage a portfolio of high net worth individuals, building strong relationships and educating clients on the work their charity partners are doing. This is an excellent opportunity for candidates looking to break into the charity sector by managing donors and charities across the world. Familiarity with, and experience in, the charity sector is desired but not essential.  
       
Reporting to the Senior Private Client Manager, you will primarily be responsible for the account management of major gift donors seeking assistance in their philanthropic endeavours. When developing new business, you will explain and sell the charitable services to individuals, grantees and business leaders against sales objectives, which are financial, activity and behavioural based. The Private Client Manager will also be responsible for updating the Board and management committee on business development progress and account management highlights.   
       
This is a fantastic opportunity to network with major donors and both domestic and international charities, provide excellent customer care, and learn extensively about the beyond profit sector.    
       
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Rhiannon Mehta.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. 

We're looking for a kind, compassionate and resilient Children's Support Worker to join our Homelessness service in Tower Hamlets.

£13,676.00 per annum, working 20 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're part of one team? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

To offer practical and emotional support to children and young people aged 0-16 years, who are living with the effects of Domestic Abuse and Violence, and overcoming the traumatic impact on their lives. The support is offered during their time in the refuge, through the transition from refuge to their new home and ongoing support in the community. Support is also offered to children who live in the wider community who access the service independently. To liaise and work together with all other agencies involved with the families, in order to meet their ongoing needs appropriately and effectively. The post is restricted to females only due to the nature of the role. The occupational Requirement under Schedule 9 (Part 1) of the Equality Act 2010 applies.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

* To ensure that the needs of children and young people in the refuge are assessed as part of admission and the duration of their stay
* To plan and implement a programme of therapeutic and recreational activities for children and young people living both at the refuge and in the community, as well as play-work and activity trips * To provide individual, age appropriate key working sessions for children of all ages. With a focus on safeguarding, including risk and safety planning, emotional & physical health & wellbeing, education and social & family networks
* To encourage and support mothers to build loving and consistent relationships with their children * To work in partnership with all agencies in relation to safeguarding children following both local and national approaches around Early Help Assessments, CIN, TAF and Child Protection Protocols
* To act as the Lead Practitioner in early help assessments and using early help principles to develop support plans for sub-threshold families, ensuring effective multi-agency involvement.
* To write and contribute to the completion of Reports for Courts and Children's Social Care Conferences and meetings regarding the families, when required.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Flexible
* Open to feedback and self development
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments Mission & Values 'Working with people to make choices, achieve goals and take control of their live through high quality care, support and housing'
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Ability to cope positively with challenging and diverse behaviour

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full job description.

In this exciting new role, you'll manage and deliver fundraising activities, helping us meet income targets. This is a fantastic opportunity to support our mission of 'Better lives for older people'.

At ExtraCare, we create vibrant retirement villages for over 55's, promoting healthy, active, and independent lifestyles. Our model has proven to reduce loneliness and improve well-being. Join us and be part of the UK's leading not-for-profit pioneer in retirement living, with 20 locations since 1988.

Benefits for Fundraising Manager role include: -

• Pension Scheme
• Salary £39,000 per annum
• Hybrid working
• Employee Assistance Programme
• Life Assurance
• Cycle to work scheme
• 25 days annual leave including statutory bank holidays (England & Wales)
• Option to purchase or sell additional annual leave

Main Duties and Responsibilities (full job specification available)

Working with the Head of Marketing, develop and execute a comprehensive fundraising strategy to support ExtraCare’s objectives.

Secure funding from a variety of sources, including charitable trusts, community groups, corporate supporters, and individual residents.

Lead fundraising events and campaigns with creativity and strategic insight.

Foster long-term relationships with donors to maximise future funding potential.

ExtraCare strives to create a workplace that fully reflects society and encourage applications from all backgrounds. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.

ExtraCare is committed to making our recruitment practices as fair and inclusive as possible. This includes making reasonable adjustments to support candidates throughout the recruitment process.