Customer Service Administrator Jobs in Westminster, Greater London

Tearfund is looking for a Data & Resources Officer who is passionate about serving those living in poverty by providing excellent customer service to our supporters.

Our team enables the transformative work of Tearfund around the world by serving Tearfund's UK based supporters. The successful candidate will be working on one of Tearfund's front lines providing a personal link and building relationships between our supporters and ourselves. Your role will involve answering supporter queries by email, letter and answering telephone calls from supporters; as well as to carry out additions, deletions and amendments to the supporter database, in order to maintain and increase the accuracy of the database.

Our team also manages Toilet Twinning & Tearfund Resources orders. This will also be answering supporter queries and working with an external fulfilment house to ensure that orders are sent out in a timely manner.

The successful applicant will demonstrate a desire to serve our supporters with professional excellence in a busy environment. They will set themselves high standards of working with speed and accuracy as they record information on our supporter database.

We are looking for a candidate who is:

• a flexible team player
• able to learn quickly
• organised and able to juggle competing priorities

Are you ready to help Tearfund maintain our reputation as one of the industry's best organisations for customer service? Then this could be the role for you!

All applicants must be committed to Tearfund's Christian beliefs.

Salary: This is a part time role working 28 hours per week. The full time salary is £29,688 per annum and the part time salary is £23,750 per annum.

This role can be largely home based, but the person in this role will need to work from the Teddington office regularly.

The recruitment process will include specific checks related to safe-guarding issues.

Join our clients team to oversee and enhance the entire membership lifecycle. This role is pivotal in managing membership applications, renewals, and accreditation processes, coordinating closely with voluntary assessors and committees through their CRM and software systems.

In this role, you'll lead the registration and accreditation team, ensuring efficient membership renewals, managing enquiries, and coordinating lifecycle communications. Responsibilities include overseeing member applications, maintaining registrant integrity, supporting assessment panels, and handling CPD audits. Additionally, you'll manage CRM processes related to memberships, address system issues, support financial workflows and provide insightful reports to the Board. As a team leader, you'll also line manage, develop and guide one team member, ensuring they are well-trained and that all processes run smoothly and efficiently.

Experience Required:

• Strong background in membership operations
• Proven experience coordinating customer service functions
• Familiarity with registration and professional recognition processes
• Experience in managing one or more direct reports
• Experience with CPD audits and course accreditation administration

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We are recruiting a Programmes Officer to work across projects in our Sector Support programme, working closely with a Senior Programmes Manager.

This is an opportunity for you to use your excellent organisational skills to coordinate programme events, build relationships with funded partners, and maintain good records across our systems. You will support the efficient delivery of our programmes and sector support initiatives for organisations who work on the frontline of social welfare legal advice.

Working in an energetic, friendly and busy team, you will be able to make a significant and positive contribution from the start. We are a small organisation making huge strides in our mission to make access to justice available to more people in need.

You will have a passion for social justice and enjoy utilising your strong communication skills to support programmes and initiatives that strengthen the advice sector.

Overview of post

• To organise and develop the London Specialist Advice Forum with the Senior Programme Manager.
• To identify emerging issues that affect forum members and liaise with the forum members, the steering group, and external legal and non-legal organisations to discuss potential solutions.
• To identify and report pilot projects that emerge from needs identified through forum members.
• To identify emerging issues that affect specialist legal advice providers and support relationships with the key external strategic and policy organisations to raise these issues.
• To ensure that the work of funded partners is communicated to a broad audience through generating content for newsletters, our web site and online presence.
• To provide support to the Sector Support and Grants team in the running and development of other sector support schemes such as money saving initiatives, funding programmes, and others.
• To assist with the recruitment and management of volunteers.

Benefits

• 25 days of annual leave, increasing to a maximum of 31 days with the numbers of years in the organisation (pro-rata for part time) plus bank holidays (pro-rata for part time)
• Hybrid working
• Flexible working options
• Employee Assistance Programme
• Contribution to pension scheme
• Continuing personal development opportunities
• Enhanced maternity/adoption and paternity leave pay

Fixed term contract/maternity cover - January to December 2025

Annual salary circa £30,000, dependent on experience, plus benefits including generous contributory pension scheme and life assurance.

St Albans School is a leading independent day school with an outstanding reputation for academic excellence. The foundation was established in 2008 to raise funds from alumni and parents of the School to increase the provision of means-tested bursaries and to assist the funding of capital projects. Reporting to the Development Director the Alumni Relations and Development Officer is responsible for fostering and maintaining relationships between the School and its former pupils and current parents by managing associated events and activities, communications and publications, and the administration of the Development database.

The ideal candidate will have experience in event management and fundraising, along with proficiency in CRM systems. Strong writing skills are essential, with the ability to tailor messages to diverse audiences. Excellent organisational abilities, meticulous attention to detail, and proficiency in Microsoft Office and data management are important as are excellent interpersonal skills, the ability to multi-task and prioritise effectively.

Hours are full time, 37.5 hours per week, Monday to Friday, full year.  Occasional evening and weekend working is required for School events. 

The School is committed to safeguarding and promoting the welfare of children. Applicants must therefore be willing to undergo child protection screening and safer recruitment checks appropriate to the post, including checks with past employers and the Disclosure and Barring Service. St Albans School is an equal opportunity employer, committed to diversity and the creation of an inclusive environment for all employees. Employment selections are made according to suitability for the post, irrespective of background or protected characteristic.

Please apply by 1 November 2024. The School reserves the right to make an appointment before the closing date, so early applications are encouraged.

12 Month Fixed Term Contract, Full Time

Circa £26,000 plus competitive benefits

Do you want to make a difference?

The RAF Benevolent Fund is the leading welfare charity for the RAF. Every year we make a real difference to over 40,000 people who benefit from our services. Working at the Fund is more than sitting at your desk ad in this role you will have the opportunity to be part of our RAF Family.  Alongside helping our beneficiaries, we also get to hang out with Spitfires and Typhoons, take part in a Dambusters bike ride, attend events like Royal Ascot, Royal International Air Tattoo, and the Bomber Command Memorial Service. Every day you will make a difference and play your part in changing the lives of others and helping people in the RAF Family get through the toughest of times.

It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most.

Join the RAF Family and play your part in making a difference.

Do you want to play a part in what we do?

People are at the heart of what we do. Together we:

· Help reduce social isolation and loneliness among veterans. 

· We support ill or injured men and women to have a safe place to call home, a home that meets their specific needs.

· We fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.

· We provide grants to help with the cost of living. But this is just a few of the ways we help.

We are looking for a candidate to provide a warm welcoming reception to in person visitors to the Fund or callers, as the first point of contact. Representing the Fund’s culture and values while managing the front of house and carrying out administrative tasks to support the smooth running of day to day activities. You will work with Resources, Welfare and Fundraising teams to embed a good impression of the Fund and ensure day to day activities run smoothly. We are seeking an enthusiastic and confident communicator, who is proactive, organised and has the ability to multi-task. This is a critical role that requires a positive attitude and the right skills.

The role is based in our London HQ, five days working in the office per week. The successful candidate for this role will need to prove they have the right to work in the UK.

To apply, please click on this link and send your CV, together with a cover letter detailing why you believe you are suitable for this role, providing examples of how you meet the job profile when you apply through our recruitment portal.

The closing date for applications is Monday 4th November 2024, 5.00pm.  Please note interviews will most likely take place the following week.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

Job Description

Title: Healthcare Assistant

Reports to:  Patient Services Manager  

Based at: Remote Worker – Remotely – however must be able to travel as and when required to meetings and/or events

Job Purpose: To provide direct support to patients and support to all areas of the Charity Group

Working Hours: Monday – Thursday 09:00 – 17.30, Friday 09.00 – 17.00

Key Responsibilities:

· Responding to enquiries via telephone, email, online forums or social media with empathy, a listening ear, informative and supportive manner, whilst demonstrating confidentiality and sensitivity. Stay fully informed on the conditions and treatments associated with all three charities, ensuring the ability to respond to related inquiries becomes second nature

· Co-ordinate and action messages in the Patient services Mailbox and distribute messages accordingly to the wider team where needed

· Maintain that Patient services documentation is updated with clear and concise details

· Identifying gaps in patient information and assist in developing and proofreading relevant medically approved resources to reflect current guidelines, treatments, services and advances

· Frequently reviewing and assisting with update of content on Charity Websites and social media channels current and relevant Forums

· Supporting the organisation, promotion and delivery of all charity events including Patients Day, World Heart Rhythm Week, Global AF Aware Week, Know Your Pulse & Support Groups, Coffee mornings, Living with ...Series etc

· Build a central database of case studies / Patient Stories whether written or recorded

· Contribute content for the monthly e news and regular newsletters including patient stories, FAQ’s and latest news and updates with resources to Patient Service Manager

· Propose titles and speakers for patient educational events and develop virtual educational videos

· Co-ordinate the day-to-day running of the Fundraising Service to include planning and organisation of the fundraising activities programme and deal with related telephone calls, emails, social media etc. Maintain effective communication with the fundraisers whilst adhering to GDPR

· Support Patient Services Manager with Administrative tasks/requests

Person specification:

- Full Driving Licence with access to a vehicle

- Healthcare knowledge advantageous but not essential

- Educated to GCSE level minimum

- Excellent verbal and written communication skills

- Excellent knowledge in Microsoft Suite of tools including Word, Excel and PowerPoint

- Excellent organisational skills, with the ability to prioritise and manage own workload

- Can undertake a wide variety of tasks and multi-task with ease

- Ability to work on own initiative as well as part of a team

- Excellent attention to detail and accuracy

- Professional, methodical and thorough approach to work with a Friendly and polite manner

Ready to make a real difference? Join us as our new Fundraising Manager and be at the heart of Sufra’s mission to transform lives in Northwest London.

This isn’t just a job; it’s a call to action. You’ll have the freedom to shape our fundraising strategy, working hand-in-hand with our Director and Senior Leadership Team to make a tangible impact in our community.

• Salary: £36,000 - £42,000 per annum (dependent on experience, Full-Time Equivalent)

• Hours: Flexible arrangements from 20 hours per week (0.5 FTE) up to full-time considered. Hybrid working options available.

• Contract: Permanent

About Us

Sufra is an innovative charity in Northwest London that prevents hunger, fights poverty and builds community.

With the help of our volunteers and partners, we coordinate a network of food banks and community kitchens, as well as a social supermarket and café. These act as a gateway for guests to access more holistic support – including welfare advice, asylum support, volunteering opportunities and our award-winning community garden.

We aim to work with our guests to find solutions to their challenges together, whilst campaigning against the causes of hunger and poverty.

What You’ll Do

Strategy & Execution: Create and drive an innovative individual giving strategy that skyrockets our donor base and revenue.

Understanding Our Supporter Base: Dive into our CRM system (Beacon) to understand, profile, and engage with our supporters on a personal level.

Donor Stewardship: Cultivate and nurture relationships with individual donors, including high-net-worth individuals, ensuring they feel valued and connected to our cause.

Campaign Management: Lead dynamic direct marketing campaigns, digital appeals, and social media drives that captivate and convert.

Data, Budgeting & Reporting: Analyse fundraising performance like a pro, managing budgets and providing insightful reports.

Team Leadership: Inspire and guide a passionate team, fostering collaboration across departments to achieve our shared goals.

And More…

• Support our corporate fundraising, sponsorship, and volunteer strategies.

• Boost our PR efforts and build strong media relationships.

• Be the face of Sufra at external events and meetings.

• Work closely with the entire team, stepping in wherever needed to propel our charity forward.

Why You’ll Love Working with Us

Health and Wellbeing: Access to a 24/7 Employee Assistance Programme for confidential advice and counselling.

Learning and Development: Annual training budget, plus shadowing opportunities to grow your skills.

Annual Leave: Start with 25 days per year (pro rata) plus bank holidays, gaining an extra day for each year of service (up to 5 additional days).

Pay and Pension: Competitive salaries with regular reviews, plus eligibility for the Nest pension scheme with employer contributions.

Flexibility: Embrace hybrid and flexible working arrangements tailored to your needs.

If you’re an experienced fundraiser with a knack for storytelling and a heart for serving the community, we want to hear from you. Join us in driving positive change and making a real difference in Northwest London. Apply now and become a pivotal part of our mission.

This Supporter Care Assistant role is a chance to make the most of your customer or supporter service skills, your all-round communication and organisational abilities – and your passion for environmental Issues.

Greenpeace UK is an independent national/regional organisation within the global Greenpeace campaigning network, which acts to change attitudes and behaviour, to protect and conserve the environment and to promote peace. The global network of Greenpeace organisations comprises 26 independent national/regional Greenpeace organisations with presence in over 55 countries across Europe, Africa, the Americas, Asia and the Pacific, as well as a coordinating and supporting organisation, Greenpeace International.

As one of our vital Supporter Care Assistants, you’ll provide a variety of clear and engaging customer service for Greenpeace supporters via email, phone and post. You’ll respond to routine enquiries, handle donation changes and other administrative matters and answer questions about our campaigns, always making sure that your replies are personalised, accurate and timely.

It will also be an important part of your role to make thank-you calls to long-term donors, to welcome new supporters to Greenpeace, and to handle complaints with empathy and understanding, ensuring a positive experience at all times.

Location: Islington, London. Our hybrid working model enables us to enjoy the benefits of both office based and remote working. We ask that staff work from the office in Islington 40% of their time, with 20% required as a minimum. Reasonable adjustments as well as specific office based needs will be considered for those with long term health conditions and disabilities.

What we're looking for:

• Experience in customer service, supporter care or a similar role. 

• Strong written and verbal communication, with the ability to write engaging, personalised responses and handle phone queries confidently, adjusting your tone for different audiences.

• Strong ability to manage a busy workload, prioritise tasks and meet deadlines, especially when dealing with a high volume of enquiries.

• Ability to use technology, including database systems and Google Suite, with a willingness to learn new tools and software.

• A genuine interest in environmental issues, with a willingness to learn about Greenpeace’s work and a desire to inspire others to take action.

• The resilience to maintain a positive attitude, remain calm under pressure and bounce back from challenging situations.

• Cooperative teamworking skills, with the flexibility to adapt to changing priorities and provide support for other team members whenever needed.

We give you: 

You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply.

Our commitment to diversity: Greenpeace UK is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in environmental and campaigning organisations and we’re committed to doing what we can to correct this. We are particularly keen to receive applications from people of colour; people with disabilities; people who identify as being LGBTQIA; people who have a mental health condition; and people who identify as working class now or in the past.

To Apply

For further information, or to apply, please click the apply button. 

Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law.

CLOSING DATE: 9.00 am 4 November

FIRST INTERVIEWS: 14th November

Location: Stratheden Parade, London SE3

Salary: Hospice Band 3 - £24,236.88 - £26,921.89

Hours per week: 35

We have a fantastic opportunity for a new team member to share their skills, experience and enthusiasm with us, and help us to generate funds for the hospice so we can continue to support our patients in the community.

We’re really proud of our retail team. Together, our staff and volunteers work to bring our customers and donors a great shopping experience and maintain excellent shops.

We are looking for a shop manager to join us. As members of the management team we need people who are motivated to help the shop achieve its targets, and to share this drive and enthusiasm with our team of volunteers.

These roles are HANDS ON! A typical day will include sorting donations and preparing clothing for sale.

This is a hugely exciting time to join the Community Hospice Retail team as we transform our retail network. We have big ambitions and we are looking to recruit people who are highly motivated, enthusiastic and target driven, with excellent communication skills.

Child Bereavement UK helps children and young people (up to the age of 25) and families, to rebuild their lives when a child grieves or when a child dies.

Their mission is to tackle the inequalities that exist in the availability, accessibility and quality of bereavement support and training across the UK and to build capacity within communities to manage the impact of child bereavement.

In addition to supporting families experiencing bereavement, the charity also provide training to professionals, equipping them to provide the best possible care to bereaved families.

As Philanthropy Officer, you will join a passionate and collaborative Fundraising Team, working closely with the Head of Corporate, Philanthropy & Events and other CBUK departments. With support, you will take personal ownership of a portfolio of high-value donors and prospects, contributing to the charity’s Major Donor strategy. You’ll be part of a supportive team that fosters creativity and teamwork, working together to secure essential funding that directly impacts the lives of bereaved families across the UK.

We are seeking someone creative and analytical who has strong research, administration, relationship management and database skills, and who can provide excellent donor stewardship.

As Philanthropy Officer, you will: 

• Identify and research new potential major donors supporting a team income target c.£1.5m
• Manage a portfolio of major donor relationships at 4-5 figure level
• Develop donor cultivation and stewardship plans
• Implement a patron and celebrity stewardship plan

Ideal skills and experience: 

• Fundraising experience from core income streams such as major donor, corporate or trusts and foundations
• Experience of prospect research and preparing donor materials
• Excellent written and verbal communication skills
• Managing records using CRM systems like Raiser’s Edge

We have recently received funding from the National Lottery, and are seeking a dedicated and dynamic Centre Manager to oversee the daily operations of our Centre. The successful candidate will possess strong organisational skills and a passion for the community we serve. To run our services well, you will blend admin expertise, project management ability, and social management skills.

Duties

• Oversee our volunteers and the daily operations of the centre, ensuring a warm and welcoming environment for our clients
• Lead and manage other team members, providing guidance, support
• Develop programmes that address community needs for both social contact and health promotion
• Oversee admin, including budgeting, reporting, and compliance with relevant regulations
• Maintain the confidence of the Board of Trustees and the Chair
• Manage fundraising activities to support centre initiatives and enhance community outreach
• Organise and manage social media platforms to engage with the community, promote events, and share educational content.
• Collaborate with local organisations and stakeholders to strengthen partnerships and expand service offerings.

Requirements

• A passion for adding quality to older people's lives
• Strong empathy for social welfare
• Excellent administrative skills with attention to detail in project management.
• Proficiency in social media management tools and strategies for effective community engagement
• Experience in fundraising initiatives is highly desirable
• Great communication skills with the ability to talk diverse audiences effectively
• Ability to work with a wide variety of stakeholders
• Use modern tech to run our office - e.g. Teams, Power Apps
• Someone who can make our premises a great place to volunteer and work

Qualifications

The Selsdon Centre Trust is an equal opportunities employer. We are looking for people who can demonstrate their love of community and older people. You'll need to show that you have strong media, numerical & social skills. You might have A-Levels or a degree. You might also not have those. Perhaps you have grown a successful business and are now looking for a change in early retirement. You might have had children, and been out of the workforce for some time. We're just interested in people who have a love of working with older people and think they can do what we need.

Summary

If you are passionate about making a difference to our community and possess the necessary skills to lead our centre and really use it's space well, please apply for this rewarding opportunity.

Benefits:

• Free parking
• On-site parking
• Transport links

Schedule:

• Monday to Friday

Ability to commute/relocate:

• South Croydon, CR2 8LA: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Location:

• South Croydon, CR2 8LA (required)

Willingness to travel:

• 100% (required)

Work Location: In person

Reference ID: A113

Expected start date: before 01/01/2025

Reporting to the Director of Operations and working closely with the National Leadership Team representative for national events, you will manage the events team to deliver excellent service and event support for all New Wine events. This exciting role involves overseeing all aspects of event production, from content development to logistics and delegate management. You will also be responsible for ensuring that the strategic vision and goals of the events are realised, delivering an outstanding experience for global audiences. 

The Events Team exists to support New Wine delegates, volunteers, and staff with the initial planning, coordination, and delivery of all New Wine events held throughout the year. This includes two annual national events, the New Wine Festival and the New Wine Leadership Conference, as well as a number of smaller events such as the Reset Women’s Conference, Worship Nights, and Network Days. 

Areas of Responsibility:

Event Team Leadership: 

• Line manage, train, and develop the events team, which consists of 5 individuals (one vacant), 3 of whom are direct reports. 

• Motivate the team, communicating effectively and building relationships internally and externally with key stakeholders and partners. 

• Set appropriate goals and key performance indicators (KPIs), managing them effectively to drive activity and performance. 

• Join the core team in regular meetings, updating and chairing event specific discussions.  

• Coordinating with other departments to rethink processes and strategy. 
   

Event Planning: 

• Manage and oversee the New Wine events calendar to ensure that events are planned in a coordinated manner.

• Liaise with specific event leadership teams to determine the vision, goals, and requirements for each New Wine event. 

• Set up and chair event planning meetings for national events, monitoring that planning is on schedule and within budget. 

• Support Event Managers in the planning and delivery of smaller events. 

• Manage external consultants and professionals who support with delivery of events including Production Project Manager and Technical Production Manager. 
   

Event Delivery: 

• Ensure compliance with all relevant regulations and standards. 

• Oversee the production, delegate and team experience on-site at any New Wine event. This includes managing the Production Project manager, front desk service team and back-office functions such as ticketing, accommodation, village allocation, telephone and email response, and volunteer team leader oversight and engagement.

Why join our team?

One team: We care about you and invest in our team with training opportunities, quarterly reviews, and flexible working. We are keen for you to flourish here at New Wine, so if you see something you’d like to learn or a skill you’d like to develop, let your manager know! 

Workspace: We have moved our office to Work.Life, with our main base being the Liverpool Street branch.  Within the building, there are fantastic spaces for meeting, networking and coworking, as well as free coffee and events, breakfasts and well-being activities for us as members. 

Healthcare: We are pleased to have recently launched Vitality Healthcare for team members who work more than 15 hours a week.

Events: Joining New Wine has exciting opportunities as we head to our two main events, the New Wine Leadership Conference and the New Wine Summer Festival.  Depending on your job role, there may be other opportunities to head to site, but you will be invited, and arrangements will be made in advance.  Specifically, at our two main events, we will look after you so you can do your job to the best of your ability.  We also make sure TOIL is accrued so that you can rest to the best of your ability too! 

Prayer Days: Your physical, mental, and spiritual health are incredibly important to us.  While onsite at our events and throughout the year, we make sure to honour Prayer Days. 

Pension: After completing three months and passing your probation, you will be automatically enrolled in the New Wine pension scheme. As part of the scheme, we will contribute 10% of your salary. This scheme does not require any contributions from you. However, if you would like to make additional contributions, you can arrange this with the Finance Manager. 

Find out more about individual specification and working patterns by downloading the job description.

We're looking for a driven, hard-working, and determined Quality & Safety Officer to join our Head Office in Islington.

£30,000 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Look Ahead Care and Support own and manage a mixed portfolio of properties across London and the Home Counties. The organisation accommodates customers with a range of support needs. We require a driven, hard-working, and determined individual who can work alongside central teams ensuring they are working effectively.

The post holder will provide practical, analytical and administrative support to the different functions within the customer experience directorate. This includes working closely with the Senior Health and Safety Manager to process relevant documentation, policies, and procedures.

The role will take responsibility for the administration and maintenance of the incident and investigation system (RIVO) and will liaise with the Safeguarding Manager on making sure all required actions are followed up. The role also will lead on the administration of the Quality Management System (QMS) and following up on any actions which follow Quality Audits across services. The role will also have responsibility for following up on non-conformance across the different systems, and produce regular reports with available data.

In addition to your application, please include a one page written statement explaining how you meet the requirements of the role and job spec. Please include examples from previous jobs, voluntary work, academic institutes or any secondments undertaken.

Please email your personal statement

For a full job description, please visit our website jobs.lookahead.org.uk and search for the reference REQ005801

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Assist with the management of the Look Ahead Health & Safety risk register and annual action plan.
Assist with occasional health and safety and quality audits to gain experience of operations in the field.
Champion the Health & Safety and Safeguarding departments intranet page and document control
Champion the RIVO system, ensuring incidents are reported correctly and manage the follow up actions.
Identify internal themes, trends and good practice emerging from incidents, quality reports and health and safety alerts
Manage the mailboxes across the teams, including H&S, Safeguarding and Quality, responding to any email queries and register this information for further investigation.
Support the processes Look Ahead needs to meet its statutory obligations in all areas pertaining to health, safety, and welfare at work, including statutory training and reporting.
Assist the Senior Health & Safety Manager in co-ordinating the administration and development of health & safety policies, systems of work and procedures.
Analyse and collate the results of Quality visits across the organisation, monitoring the return of improvement plans and self audits.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Citizens Advice Waltham Forest has an exciting opportunity on their successful Debt Free Advice Team for an experienced Senior Debt Adviser. We have been part of the wider Debt Free Advice partnership for over a decade and have success in delivering high quality debt advice to local residents who are facing financial difficulties. The demand for the service in light of the cost of living crisis has increased substantially over recent years and we are looking to expand our team.

We are seeking an experienced Senior Debt Adviser who has a proven track record in helping and assisting clients facing financial difficulties and providing creative solutions to help alleviate their challenges in a sensitive and supportive role. They will have an awareness of having successfully provided debt advice in a regulated environment. They will have experience of supporting and supervising a team, and monitoring their performance to ensure this remains in line with internal and external requirements.

The successful candidate would be expected to work a hybrid model of delivery - in an office environment, outreach sessions as well as home based. They would be expected to provide advice via omni-channels such as face to face, telephone and email advice. 

Main Responsibilities:

● Provide casework covering the full range of debt - Interviewing those that access our service using sensitive listening and questioning skills in order to allow them to explain their problem(s) and empower them to set their own priorities.

● Researching and exploring options and implications so that those accessing our service can make informed decisions

● Ensuring income maximisation through the appropriate take up of income, including those relating to water charges, benefits, tax and housing

● Providing in-depth quality advice and on-going casework, including acting for the client where necessary using appropriate communication skills and channels

● Maintaining detailed case records, ensuring that all work meets all auditing and quality standards and the requirements of the funder 

See attachment for further details