Customer Relationship Management Manager Jobs in Glasgow
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a highly-skilled techy, people-person. Someone who loves to build, develop and problem solve with tech tools, while taking greatest satisfaction from seeing others succeed because of the help, support and encouragement you’ve given them.
You have strong confidence with CRM, data interpretation, manipulation and automation tools, alongside experience as a trainer or teacher. Combined with creativity and excitement for improving existing systems and building new ideas from the ground up.
Our current business and data systems have evolved as the community has grown over the last 5 years. Now we’re in a really strong position to do more, and do it better. To harness the power of our diverse community data so that we can know, serve and delight our members. Supporting them to learn more and meet others in the same role so that they can have maximum impact in their own schools for their own students.
Starting as 2 days per week Oct 2024 - Apr 2025, our desire is that the success and vision of the person appointed to this new role will make it possible to transition to a longer-term contract for increased # days . That is to say, the opportunity is there, it is for you to run with.
About We Are In Beta.
We Are In Beta is an online community of 18,800+ school leaders and teachers which helps them share and learn how they get the best outcomes for their students.
We believe most of the solutions to schools’ problems are in schools already. Or at least, in the minds of the brilliant people who work in them.
Our job is to find them and share them widely, so nobody has to figure it out on their own.
Imagine a day when you can find someone - or something - that can help solve any problem you’re facing, whenever you need it.
A day when every student has leaders and teachers who are equipped with the most successful strategies and networks to improve their education.
Join us to help us build that future for our schools.
We - schools - Are In Beta - always learning.
What do we do?
To work towards that future:
-
We research great practice so our members can discover it and be inspired by it.
-
We produce and share practical content with great schools through events, webinars, podcasts and resources - so they can learn from others’ successes (and the failures too).
-
We build communities of practice so colleagues can meet and grow together
Some stats we’re really proud of:
In just 4 years we’ve grown the online community to over 18,800 school leaders and teachers.
-
3,400 - MATs and schools we are connected to
-
2500+ resources have been shared by our members - if each one on average takes two hours produce - in reality it's probably more - that’s more than…
-
3.1 years' worth of others’ work each and every one of our members can access just by being a part of the community
-
3,710 policies and resources from successful schools and MATs we have curated, analysed and shared.
-
£1,500 - the amount we save a school each time they access the research they ask us to do for them.
-
870,000 hours - the number of hours it would have taken members to discover the insights we've shared with them had they done the research on their own in silos.
-
£25 million - the amount it would have cost schools had they funded those research hours themselves
-
1.5 million - the number of miles our members would have had to have travelled to meet our expert presenters in case study schools had our community not existed online.
-
8,500 people came to the National INSET Day in Dec 2020 when the government left schools with almost no time at all to plan an end of term INSET.
We are just getting started. Join us to write the next chapter
What's the role?
As Head of Business and Data systems you will lead every aspect of our data and information management across a portfolio of platforms.
Working to ensure they speak to each other in smart and powerful ways, all offering team members and company the most up-to-date and high quality insight into the needs, priorities and challenges of members of the We Are In Beta community.
How you’ll be driving our mission forward (your responsibilities)
A. 40% making our current business and data systems work really well
-
Lead data management and consistency across all systems, including
-
Automated and manual flows needed for business activities and reporting
-
Run and refine processes for data health of contact and company records
-
Review and consolidate CRM properties, processes and protocols
-
-
Refine and add new automations to capture most useful data instantly and robustly
-
Regular cycle of updates of DfE data on schools and trust performance and demographics
B. 40% develop, improve and build out current systems to be more powerful, robust and sharp
-
Develop our new newsletter platform - combining all channels into one place
-
Manage migration of current audiences
-
Design process for adding and removing subscribers, with data flow between CRM and newsletter
-
Unlock power of analytics on who is opening, reading and sharing our messages the most vs the least
-
-
Augment sales process with increased automation
-
Identify and implement opportunities to streamline current processes
-
Automate routine steps where possible, maximsing face-to-face input for greatest return
-
-
Iterate Airtable architecture to streamline data tools and increase robustness
-
Review of all DfE data held, processed and linked tables
-
Review back-up processes
-
-
Research and deployment of wide-ranging new platforms/software that can supercharge how we work, maximising impact for our members and customers.
-
Explore options for eg data visualisation platforms for self-service access for members, member match-making, content hosting and discovery….plus many more.
-
C. 20% support the team to improve quality, efficiency and impact of how they use data and systems to succeed in their roles
- Provide training, support, and guidance to help the team achieve their data and CRM goals in the most effective ways possible.
- Understand the team's and individuals' working practices and pain points, offering improvements or hacks for using current systems, or recommending new systems that can help them achieve even greater success.
- Create email lists, campaigns, sequences, and workflows in collaboration with the team - whether handling the more complex tasks as commissioned work or acting as a guide, trainer, or enabler for straightforward ones.
- Build or update existing Airtable bases to consolidate member and school data for dedicated projects or programmes.
- Explore any and all methods to help the team leverage data to better understand, serve, and delight our members.
The platforms we use now
-
Hubspot - for CRM, marketing, sales and subscription management
-
Airtable - for data visualisation and manipulation, programme management and content libraries
-
Mighty Networks - to host our online community
-
Zapier - to automate connections between services and systems
-
Substack - 2 weekly newsletters (with third starting this Autumn)
-
Mail Chimp - 1 weekly newsletter
-
Social Media - principally LinkedIn and Twitter
-
G-suite - for email hosting, and all internal and external documentation
-
Slack - for internal collaboration and messaging
-
Xero - for accounting and invoicing
-
Stripe and GoCardless - for payments
We also use a small number of scripts in Python to allow us to do more quickly and better. Principally focused on large data-set consolidation / pivots and file scraping.
Who are you?
-
You are techy to a strong level of competence but, most importantly, driven to identify, interrogate and fix issues, learning more as you go.
-
You are a creative, pragmatic and diligent problem solver. Not always seeking the fanciest solution, instead finding the one that works well and the wider team can use.
-
In this, you are a big picture thinker on what and how your actions iterate and build towards a ‘perfect’ future system, maximising how We Are In Beta can have the greatest impact for school leaders and teachers we serve (our members and customers).
-
You are a strong trainer and communicator who loves to help and support others to succeed for themselves.
-
You understand enough, and be keen to learn more, on features and quirks of education datasets for school demographics and performance.
-
You leave your ego at the door, instead taking a straight-forward approach to ask great questions, say when you don't know and be upfront when you change your mind.
-
You are a self-starter with great personal organisation who plans, tracks and delivers on objectives across several workflows on time, every time.
-
You bring entrepreneurial flair to see the opportunity of building this role into a long-term member of the team by unlocking the power and potential of how our systems can best serve us and our members.
What experience and track record do you have?
It’s not essential you tick every box. But the more boxes you can tick the better. It goes without saying, we can help you gain and learn from the experiences you haven’t had yet.
-
Proven experience across CRM, databases, community/content platforms, newsletter distribution, integration and automation tools. This could be from previous roles such as data analytics, community building, digital marketing or business transformation.
-
Comfortable with principles of coding in Python but no need to be a pro.
-
Strong understanding of data management and GDPR requirements.
-
Led digital transformation/change projects, with a strong approach to project management and stakeholder engagement.
-
Designed and delivered training, and/or produced clear and concise written user guides, taking time to understand the needs and starting points of the team.
-
Experience with management, analysis and visualisation of large-scale data sets - ideally in educational outcomes/performance.
-
Experience of the realities of working for an early-stage organisation without a big team or huge budget. We are especially interested in those who have grown a tech team/function from the ground up.
Our expectation is that you have worked within the school education sector in England, though we are open to applicants who have not if you can show you have a good base of knowledge of the needs of school teachers and leaders.
What are the benefits?
-
Opportunity to work within an early-stage, mission-driven organisation and shape its direction. With scope to grow this role in your own image to be your dream job at the end of the initial period.
-
Fully remote, flexible working culture/flexible working hours.
-
Pro rata £35,000-£38,000 dependent on experience
-
Project-based and/or freelance contract based on performance milestones available for the right candidate
-
This role is 2 days per week October 2024 - April 2025, with scope for it to grow into a long-term contract for more days per week.
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.
Location:
We are a fully remote team in the UK and Italy. We check-in daily online. We meet regularly face to face in London.
Timeline
-
Applications open: Monday 2nd September 2024
-
Deadline for applications: midnight Sunday 22nd September
-
First round interviews: starting from 23rd September, finishing by 4th October
-
Second round interviews: starting from 30th September, finishing by 4th October
-
Notification of decision /appointment: week beginning 7th October
-
Start date: as soon as possible after 14th October.
We expect this to be a popular role.
We will be inviting people to interview on a rolling basis.
We advise submitting an application early.
How do you apply?
To apply for the role please
- register your interest via our website no later than midday on Thursday 5th September AND/OR
- complete the application form that we'll send you by Sunday 22nd September
For the application form you’ll need:
-
CV - max 2 sides
-
Covering letter - outlining
-
why you want to apply
-
how your values, knowledge, skills and experience make you the best person for the role.
-
-
Contact details of references
For an informal and confidential discussion about the role prior to application, DM Frances Ling on LinkedIn.
We exist to help school leaders and teachers share and learn how they get the best outcomes for their students
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Women’s Engineering Society (WES) is a charitable company founded in 1919. We are the oldest professional network of women engineers in the world and the largest in the UK. Our vision is of an engineering industry that employs the diversity of the society it serves to solve the biggest societal issues of our time. Our mission is to support women in engineering to fulfil their potential and support the engineering industry to be inclusive.
We are looking for a full time Partnerships Engagement Officer to work with the WES Partnerships Manager to offer support and knowledge of ED&I initiatives to our growing pool of partners in the UK including, Engineering organisations from small start-ups to universities, SMEs to Blue Chip FTSE 100 companies who partner with WES to support women in engineering and their own ED&I strategy.
The ideal candidate will have experience of account management, preferably in a not-for-profit organisation and bring proven experience in equity, diversity and inclusion (ED&I). They will be a self-starter and be keen to provide new initiatives to help engineering organisations achieve their diversity goals. The focus will be to offer knowledge of ED&I to organisations to support the existing Partner relationships, and working with the WES team to provide insights and knowledge of ED&I.
Principal Accountabilities:
· Reporting to the Partnerships Manager to Create, develop, support, and manage engagement with all WES partners.
· Work with WES partners to identify, design, implement and coordinate ED&I initiatives for their organisations.
· Monitor, evaluate and report on the effectiveness of ED&I initiatives for WES partners.
· Manage other ED&I related projects as required.
· To support the Partnerships Manager with the development and delivery of an partners strategy identifying opportunities for growth from both new and existing partnerships aligned with WES’ vision and mission.
· Support the onboarding of new partners, processing new partner applications, monitoring payments and partner renewals.
· Host Partner webinars and networking sessions as required by the Partnerships Manager.
· Work collaboratively with colleagues to achieve tasks and project goals, ensuring partnerships align with our Charity values and policies.
· Support the partnerships Manager with monthly reports to the CEO and quarterly to the Board.
· Work closely with the partnerships Manager and Marketing to provide ED&I content for the monthly newsletter and quarterly Journal
· Attend exhibitions and events as WES’ representative to promote our ED&I initiatives.
· Attend meetings of the partners Directors’ Committee and the Board as required.
WES partners are integral to the second focus area of the WES strategy: Supporting businesses and institutions to attract and retain women in engineering. Successful partnership engagement means partners are more likely to renew and increase their support of women in engineering.
You will be joining a small but dynamic and enthusiastic team who are passionate about supporting women in engineering. If this excites you, then we’d love to hear from you.
Essential criteria:
· You will have solid experience of managing complex partnerships and demonstrate key elements required to succeed in this role.
· A solid understanding of ED&I principles and legislation
· Proven experience in developing and implementing ED&I strategies
· Demonstrate strong communication, organisational and relationship building skills
· Experience in account management with solid results.
· Ability to work under pressure and juggle priorities in a fast-paced environment.
· A ‘can-do’ and flexible approach with the ability to adapt to changing priorities.
· A strong commitment to the principle of equality, diversity and inclusion.
· Experience of working within a team and dealing with competing priorities.
The successful candidate will be a team player, a self-starter able to work alone without supervision and a strategic thinker.
The WES team comes from across the UK and works flexibly. The successful candidate will be able to work remotely, with a requirement to attend monthly team meetings in person at the office based in London, some travel may be required to support specific activities but this would be at the line manager's discretion.
We are an equal opportunity employer and consider all qualified applicants equally without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
Benefits:
· 5% Company pension
· 25 days’ annual leave
· Flexible schedule
· Work from home
· Paid sick pay
Application Deadline: 02/09/2024
Interviews to be held week commencing 09/09/2024
No Agencies Please.
Please read the attached Job Description in Full.
The Women’s Engineering Society (WES) is a charitable company founded in 1919. We are the oldest professional network of women engineers in the world.
![WES-Logo-2021-Tag-CMYK.jpg](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/wes_logo_2021_tag_cmyk_2024_08_20_12_28_43_pm.jpg)
The client requests no contact from agencies or media sales.
Celebrity and Lifestyle Media Lead
Reporting to: Brand Marketing Manager
Location of work: Home based. One office day per month. The role may involve some irregular travel throughout England and Scotland. Expenses will be paid in line with our Travel and Expenses policy.
Contract type: Ideally full-time, 35 hours per week, although part time / flexible hours may be considered. The role may require occasional evening and weekend work
Contract Length: 12 months FTC (with a view to become permanent)
Salary: £37,500
JOB PURPOSE
The Brand and Marketing team’s purpose is to significantly increase awareness, engagement and reputation of Magic Breakfast’s supporting wider teams to achieve their objectives.
As part of the Brand and Marketing team, the Celebrity & Lifestyle Media Lead manages all aspects of the delivery Magic Breakfast’s celebrity engagement as well as working with the News & Media Lead on the charity’s media strategies.
KEY RESPONSIBILITIES
- Be responsible for leading new artist (celebrity) acquisition for Magic Breakfast including approaching and pitching for opportunities alongside other internal teams
- Work alongside the News & Media Lead to develop and implement media strategy and activity plans
- Lead on the writing of press materials, including but not limited to press releases, press packs, internal quotes etc
- Implement Magic Breakfast’s Celebrity (Artists) strategy and plan, proactively identify impactful opportunities to support other teams and campaigns
WHAT WE OFFER
At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.
Please see our job pack and website for more information
APPLICATION PROCESS
While Magic Breakfast welcomes applications from everyone, to better serve its communities it has identified that we would particularly benefit from: young people earlier in their careers, people who have lived experience of poverty, navigating socio-economic adversity or were eligible for free school meals, and people from a minority ethnic background.
Should you wish to discuss the role before applying please email our People and Culture Team, hr @magicbreakfast. com
close date - 8th September 2024
Shortlisting - 9th - 11th September 2024
Interviews 1st round - 18th and 19th September 2024
Interviews 2nd round - 25th September 2024
We reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As the Helping Rhino Fundraising Manager, you will be responsible for the delivery of the charity’s fundraising goals through multiple income streams. There will be a focus on stewarding and growing the charity’s major donor database (both individual and corporate), delivery of successful engagement and fundraising events and producing creative online appeals. The role will also require the successful candidate to drive income from legacies and guide the Charity and Fundraising Administrator to deliver our community fundraising and every day giving targets.
The role will be supported by the CEO and the Charity and Fundraising Administrator.
This is a fantastic opportunity that would suit an individual with a proven track record of achieving ambitions fundraising targets and someone who will play a key role in the growth of Helping Rhinos over the next 5 years. We are looking for someone currently working in a similar role or someone who has experience of multi-stream fundraising and is ready to step up to deliver an initial target of £600k in year one, rising to £5m in 5 years.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time. Helping Rhinos politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
We are currently looking for a Events Officer to join us at The Duke of Edinburgh's International Award Foundation.
The Duke of Edinburgh’s International Award (the Award) is a Non-Formal Education and Learning framework encouraging young people to find their purpose, place and passion in the world.
In more than 120 countries and territories, our globally recognised accreditation is available to all 14 to 24-year-olds, of all backgrounds, locations, cultures and abilities.
Through the programme, each young person becomes part of something special while developing their own interests, universal skills and life aspirations.
The Duke of Edinburgh’s International Award Foundation is the international charity that drives and encourages the Award’s growth, access and impact across the globe. Working in partnership with organisations and governing bodies, we oversee the licensing of Award operators – including schools, youth groups, employers and custodial institutions.
The role of the Operations Manager is to support the delivery and growth of the Award through provision of guidance and support to a cohort of existing Operators – a network of local, regional and national organisations around the world, licensed directly by the Foundation to deliver or manage the Award.
The role provides support and operational advice to existing Operators, across the world, ensure access to and uptake of Foundation tools and resources, whilst supporting and sharing best practices across the network.
Where required there will also be a new business development aspect to the role.
Key responsibilities
- Supporting operators to ensure their continued growth and sustainability.
- Support the delivery and management of a high-quality Award programme, that meets international standards, across a portfolio of Operators.
- Ensure effective and consistent day to day contact and support for Operators ensuring high levels of customer service.
- Induct and provide ongoing operational support to staff and volunteers in Operators Work with staff and volunteers of Operators to develop practical solutions to maintain and continually improve the quality of Award programme delivery, including approaches to increase levels of participation and completion.
- In partnership with the Licensing Manager and other colleagues schedule and conduct compliance and licence reviews of Operators in accordance with licensing requirements
- Actively promote the benefits of the Award (and non-formal education and learning), representing the Award and Foundation at relevant events (virtual and in person)
- Where required recruit, licence and induct new Operators to grow the Award.
- Provide support for, delivery and facilitation of training, with the Learning & Development team.
- Actively promote and support the adoption of the Foundation’s digital platforms
- Ensure engagement, in global campaigns to promote the Award.
- Ensure brand compliance across all Operators.
- Undertake any other duties as may reasonably be required for the successful delivery of the Foundation’s business objectives.
Please see the recruitment pack for more information on key responsibilities for the role.
The closing date for applications is 1 September 17.00 BST. Please submit your CV and cover letter by this date. Interviews will take place shortly after, and we are looking for the successful candidate to start as soon as possible.
Our long term ambition is that every eligible young person aged 14 – 24 will have the opportunity to participate in the Award.
The client requests no contact from agencies or media sales.
Who are we looking for?
We’re seeking an Interim Training Manager for a 6-9 month contract, with the potential to transition into a permanent position for the right candidate. This is a unique opportunity to lead and enhance our training programmes within the charity sector.
In this role, you’ll ensure our training initiatives meet their objectives, stay on budget, and deliver exceptional outcomes.
You’ll leverage your excellent stakeholder management and influencing skills to build strong relationships and drive strategic development. Ideally, you’ll have experience as a trainer or in L&D, and a solid understanding of mental health would be a significant bonus.
If you’re ready to step in and lead with expertise and passion, we want to hear from you!
About the role
Working closely with the Programme Officer for Training, the Training Manager will manage the training function, leading the delivery and continuous improvement whilst managing key relationships ranging from associate trainers who deliver training on behalf of Student Minds to external organisations who wish to purchase training. This role has responsibility for income generation within the organisation and management of the trainer network.
Responsibilities
- Oversee and continuously improve the training function, ensuring objectives and outcomes are met on time, within budget, and to quality standards.
- Lead detailed programme planning, including risk management and budget oversight, in collaboration with colleagues.
- Drive income generation, develop pricing models, and lead marketing strategies for training programmes, working towards annual financial targets.
- Manage relationships with key stakeholders, coordinate professional development for trainers, and assure the quality of training delivery.
- Stay informed on sector developments, adapt training content accordingly, and represent the training programmes at external events.
- Support the implementation of digital systems and contribute to website development for training-related content.
- Collaborate with the team on cross-organisational events, provide consultative feedback, and uphold the organisation's values, including EDI practices.
For the detailed job description please download our Recruitment pack.
Details
Hours of work: 30 hours (4 days) / per week
Contract: 6-9 months (Temporary)
Full-Time Salary Range: £28,552 - £32,445 per annum
Pro-Rated Part-Time Salary Range: £22,841.6 to £25,956 per annum (based on 30 hours per week, equivalent to 80% of a full-time role)
Why work for us?
- Meaningful Mission: Join a team committed to ensuring no Student should be held back by their mental health.
- Nurturing employee wellbeing is central to our culture. That's why we provide each team member with 10% wellbeing time, approximately 3.5 hours a week, to invest in activities such as gym sessions, yoga, extended lunch breaks, or simply taking a rejuvenating walk. Join us and experience a workplace where your health and happiness are valued.
- Equity, Diversity and Inclusion: We value diversity and inclusion, and we actively promote equity in our recruitment process. We use priority interview scheme for candidates from ethnically diverse backgrounds and employ blind shortlisting techniques to ensure fairness and eliminate discrimination.
- Transparent Recruitment Process: Instead of collecting CVs, we use an application form to ensure fairness and equal opportunity for all.
How to apply?
- Download the recruitment pack in the document section, where you’ll find more information about the role including responsibilities and person specifications.
- Complete the Equality Monitoring Form.
- Download and complete our application form which is available in the document section below.
- Upload your completed application form.
Application deadline: 8th September
Interviews: 18th September
Start date: as soon as possible
Student Minds is an equal opportunity employer committed to diversity and inclusion. We encourage individuals from all backgrounds to apply.
The client requests no contact from agencies or media sales.
Homebased – UK
Closing Date: 8 September 2024
Ref 6810
Save the Children UK has an exciting opportunity for a creative, dynamic and experienced fundraising professional with a proven track record in managing donor or supporter relationships to join us as our Fundraising and Engagement Manager.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About you
As our Fundraising and Engagement Manager, you will have the opportunity to maximise individual and corporate financial contribution through effective, supporter-led acquisition, and account management.
In this role, you will:
• Drive growth in our key income streams of regional corporates and ‘in aid of' fundraising individuals through new business and account management and pipeline management.
• Manage multiple priorities simultaneously whilst providing the highest level of stewardship to all supporters.
• Contribute to the growth and development of the regional pipeline of partnership opportunities for our key income streams.
• Contribute to departmental income reporting, budgeting and forecasting.
• Ensure that the pipeline of prospects and partners is kept up to date across all income streams.
To be successful, it is important that you have:
• Experience in a fundraising, supporter care or admin role or experience within a sales environment.
• Strong relationship management and organisational skills.
• Creative, and can generate new and innovative ways to support partners and fundraisers, with a strong desire to succeed and a specific interest in stewarding fundraisers to maximise their fundraising whilst building strong relationships with the aim to convert individuals into long term supporters.
• Experience of managing multiple priorities simultaneously while still providing the highest level of stewardship to all supporters.
• Extensive experience of building successful internal and external relationships.
• Experience of financial budgeting and reporting and familiarity with a CRM ideally.
• The ability to keep clear and accurate records, producing reports and analysis and presenting them in an effective way to stakeholders.
What we offer you:
• Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
• To have the best (and happiest) employees we focus on flexibility, inclusion, collaboration, health, and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.
The willingness and ability to travel across the UK a times and occasional work outside core hours is also essential.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
Ways of Working:
The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter). This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
RELATIONSHIP EXECUTIVE
Salary: £26,000 - £28,000
Department: Marketing, Fundraising and Engagement
Reports to: Divisional Manager - Division 3
Location: Home-based in England. The Division covers Central England & Wales incl. Birmingham, Worcester, Cheltenham, Oxford. Candidates are required to live on patch or within 20 miles of the border.
Hours: 35 hours per week
Contract type: Permanent
Closing date: Sunday 1 September 2024, 23:55
Interview date: w/c 9 September 2024
Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
At Cancer Research UK, we exist to beat cancer.
We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you.
We have an exciting opportunity for you to join us as a Relationship Executive. In this role, you'll work on managing individual, group and corporate supporter relationships. You'll provide an exceptional level of service, predominantly over the phone and by mail and email, to help maximise in year and lifetime value, and transition relevant supporters to Relationship Managers to extend their journey with us.
What will I be doing?
Managing initial and ongoing contact for low, mid value and light touch relationships including and not limited to individuals, fundraising groups, corporate organisations, and Free Will service acquisitions within the region
Providing excellent customer service to support fundraisers via phone, mail and e-mail, enhancing their fundraising experience and driving increased income and lifetime value
Providing timely contact to supporters at various stages of their fundraising journey, providing reward, recognition, and fundraising materials as required
Supporting the development of a robust prospect pipeline of opportunities, identifying and cultivating leads with a strong focus on lifetime value to CRUK
Identifying supporters with high value potential or specific stewardship requirements across income streams and passing relationships to the Relationship Manager to maximise income and build long term relationships
Responsible for achieving agreed income target and support regional budgets by reporting on and setting monthly targets
Working with wider divisional team and drive supporter recruitment and re-engagement
Ensuring supporter records are entered and maintained on systems and associated pipelines.
What skills will I need?
Experience of providing excellent customer service
Strong communication skills, in both verbal and written form with an ability to influence others using clear, candid communication - predominantly over the phone
Good listening skills to build effective and valuable relationships with supporters
Excellent organisation and time management skills
Ability and confidence to solve straightforward problems with the direction, guidance and support of colleagues
Experience of working with colleagues to find new or better ways to do things and to make changes appropriately
Excellent attention to detail and experience of entering and managing data in a database system
Ability to understand the fundraising or charity/voluntary sector.
What will I gain?
Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive.
In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.
Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.
We don't forget people have lives outside of work too and so we actively encourage a flexible working culture.
Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively.
For more information on this career opportunity please or contact us at .
For more updates on our work and careers, follow us on: , , , and .
In this role you’ll be both strategic and hands-on, solely managing the financial controls for this small charity with a £350k annual turnover. You will support the Director and senior management team through your management of financial processes, policy and planning.
This will include using accountancy software to process income and expenditure, producing management accounts for the senior management team and Board, and ensuring the charity reports to its key funders, including Arts Council England.
You’ll process payroll for our small team of 6 employees, taking care of liaison with HMRC as well as handling external audit and company filing.
Who are we looking for?
We’re looking for someone with focus, efficiency and precision to take responsibility of our company finances.
Unfazed by working mostly alone, you’ll be incredibly organised with your time and workload to ensure processes are handled in a timely and accurate fashion. Ideally, you’ll be passionate about the work that we do both as a professional arts organisation and also as a small charity based in Bedfordshire with altruistic values.
You’ll have experience of working with small organisations and charities, knowledgeable about the areas of financial control that you will be our expert on.
The role is an employee position for one day per week, however we are open to discuss flexibility of working hours and the possibility of freelance working with the successful candidate.
We actively encourage people from a variety of backgrounds with different experiences, skills and stories to join us and influence our working practice. We are particularly keen to hear from people from backgrounds that are currently under-represented on our staff team including people from UK minority ethnic backgrounds and candidates who self-identify as disabled, male, non-binary or trans and/or LGBTQ+.
Application deadline: 9am, Mon 30th Sept 2024
Interviews: Thurs 3rd October 2024
Terms and Conditions
Hours of Work: 7.5 hours per week (1 day). These hours can be worked flexibly.
Contract: This is a permanent employment contract with a 3 month probationary period.
Salary: The full-time equivalent salary for this position is £40,000 – 45,000 per annum (pro rata to 7.5 hours per week).
Location: Home-working.
Benefits:
BCA offers 25 days holiday per annum plus bank holidays (pro rata for part-time employees).
We offer a NEST pension scheme with a 3% employer contribution.
Access to IT & equipment to enable efficient home-working can be provided.
Proof of the right to work in the UK will be required before appointment.
A contemporary arts charity dedicated to commissioning high-quality art for, with and inspired by communities in Bedfordshire
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
The successful candidate will be responsible for supporting with the development and implementation of training programmes that enhance the skills of our stakeholders, as well as fostering a vibrant community engagement strategy to boost interaction and satisfaction.
You will be responsible for stakeholder engagement within the gaming and esports space, developing long lasting relationships, providing ongoing support.
You will also be responsible for promoting and marketing the work of Ygam at conferences and events.
You will be required to arrange and deliver our City & Guilds assured workshops and our CPD accredited training, both online and face to face and provide support to delegates post training, updating all relevant records and CRM systems.
Role Requirements
Duties will include but not be limited to:
Planning
· Network and develop stakeholder relationships, leading to the recruitment of delegates on Ygam training.
· Actively engage stakeholders across relevant organisations to support and promote the work of Ygam.
· Attend networking events online and in person to promote Ygam.
· Work with the communication team to produce and deliver clear, effective, and engaging material across a range of channels.
· Plan and facilitate stakeholder engagement events, focus groups, and communities of practice.
· Develop a strong pipeline of delegates to attend the workshops delivered by Ygam, ensuring workshops are well attended.
· Identify and attend conferences, seminars, educational and organisational events on behalf of Ygam, to highlight and support our work.
· Signpost organisations to the booking page on the Ygam website.
· Support and input into the creation of workshops and resources.
Delivery
· Deliver the Ygam portfolio of workshops (online and face to face).
· Provide high quality training to a range of professionals in line with Ygam’s Quality Assurance processes.
· Deliver workshops and training independently both online and face to face.
· Be responsive to delegates needs, answering questions and queries in a timely and supportive manner.
· Provide excellent customer service to delegates.
Outcomes:
· Produce robust and relevant stakeholder engagement and communication plans.
· Ensure accuracy of data utilising the CRM system.
· Achievement of monthly KPI.
· Demonstrate collaborative stakeholder engagement approach across the wider Ygam portfolio.
· Develop case study opportunities to understand the impact of the Ygam resources and training.
· Input into work with evaluators to measure impact and performance.
Learning and Development:
· Self-identify any gaps in knowledge and any CPD requirements to support your development and ongoing performance.
· Ensure all relevant CPD is completed and up to date on platforms such as Ihasco.
· Attend support sessions with line manager (both remotely and in person).
· Record performance in your monthly 1-1’s with your line manager.
Administration:
· Record an audit trail of stakeholder details and engagement activity via our CRM system.
· Send out joining instructions via our CRM system to delegates prior to workshops.
· Record attendance and email delegates post workshop to gather feedback.
· Ensure all records are maintained in accordance with GDPR/data protection legislation.
Person Specification
Essential
· Stakeholder engagement experience, including the development and implementation of robust stakeholder engagement plans.
· Passionate about gaming and esports, with an in-depth knowledge of current trends and challenges in the industry.
· Exceptional organisational skills with attention to detail.
· Flexible and adaptable, capable of thriving in a fast-paced and evolving environment.
· Confident communicator with outstanding verbal and written communication skills.
· Confident public speaker with extensive training and delivery experience.
· Prior experience of selling a product or service, and experience of developing a pipeline to achieve KPIs
· Outstanding understanding of IT applications (MS Word, Excel & PowerPoint especially).
· Ability to work in a highly organised manner with a keen eye for absolute detail.
· Self-motivated, with the ability to work autonomously.
· Experience of working within a matrix management framework and the ability to work collaboratively as part of a team to meet targets.
· Willingness to travel to events and meetings with stakeholders.
· Employment rights to live and work in the UK.
Desirable
· Innovative thinker with a track record of implementing successful training and engagement strategies.
· Experience creating content, e.g. training materials, videos etc.
· Experience of developing and running campaigns to engage stakeholders, driving traffic to websites and training.
· Experience of using Canva.
· Experience of using Salesforce and Mailchimp to collect and store customer information, compliant with GDPR regulation.
· Previous experience of working within a harm prevention role.
The client requests no contact from agencies or media sales.
Do you have experience in driving sales and building client relationships within the pathology health sector? Do you excel in business development and have a passion for pathology innovation?
Become part of a leading organisation that offers comprehensive diagnostic services throughout the UK.
We're looking for a passionate and experienced Business Development Manager, to join a Leading Pathology Services Provider. In this role, you'll be key in maintaining and expanding our client relationships.
The Contract:
* Salary: £55-65k per annum
* Contract: Permanent
* Hours: Full-time
* Remote Role: The role is primarily remote, with requirements to attend face-to-face client meetings once a week and participate in team meetings at the London office.
* Area Coverage: You will cover areas including London, North of the Dartford Tunnel, and along the M1 corridor. Therefore, the candidate must be able to travel to these locations as part of their responsibilities.
Benefits:
* Pension Scheme: Choose between the Default Contribution Scheme (5% employee, 3% employer) and the Enhanced Contribution Scheme (4%-6% employer match).
* Financial Perks: Interest-free annual ticket loan up to £5,000 (repayable over 10 months).
* Annual Leave: 28 days per year, with the option to buy up to 5 additional days. Extra day's leave after 3 and 5 years of service.
* Company Sick Pay: Up to 140 days, increasing with service length.
* Health and Wellness: Annual health screenings at special rates and corporate gym membership discounts.
* Ride to Work Scheme: Savings on bikes and accessories, including insurance.
* Additional Support: Discounted will writing service and life cover for all permanent and fixed-term employees.
About the role:
As the Business Development Manager, you will be tasked with managing and expanding client accounts in London and the surrounding areas, focusing on sales of UK-based Pathology Services. The organisation delivers a wide range of diagnostic solutions through various facilities across the UK. Using Salesforce CRM platform, you will cultivate and maintain strong client relationships, drive sales growth, and enhance the organisation's reputation for delivering exceptional healthcare services.
Key responsibilities:
* Direct report to the National sales manager.
* Close collaboration with finance, customer support, clinical, operational, and IT teams.
* Direct engagement with account stakeholders, decision-makers, and procurement teams.
About you
* Minimum of 3 years in healthcare or pathology service sales.
* Hands-on experience with Salesforce CRM.
If you would like to find out more about this exciting opportunity please get in touch now! We would be happy to discuss the opportunity and share a more detailed job description.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
The Human Edge is a specialist mentoring and coaching organisation. We’ve developed our expertise, approaches and partnerships over 16 years, and we use our learning and experience as a foundation to design and implement integrated leadership development and learning programmes and initiatives for entrepreneurs, managers and leaders.
We believe that building thriving businesses and social impact organisations which drive lasting positive change takes confident leadership, skills, and connections. Through our work we equip people, teams, organisations and networks/ecosystems with the tools, approaches, and skills to overcome challenges, build stronger relationships and strengthen their leadership to steer their organisations forward and achieve greater results, faster.
We partner and collaborate globally with local and international governments, foundations, international NGOs and corporates. We work in multiple languages, across contexts, cultures, and sectors. The Human Edge is a values-based organisation with a diverse and committed international team who bring a focus on quality, connections, innovation and learning to their work.
About you
You are a dynamic and strategic leader with over a decade of experience in income generation and partnership management, specifically within the leadership development, learning and development, and human capital development sectors, particularly in the UK public sector and international development arenas. Your track record of successfully leading teams and securing high-value, long-term funding partnerships through grant and bid/open tender processes sets you apart.
You excel in relationship management, leveraging your outstanding networking, negotiation, and communication skills to build and maintain partnerships that drive sustainable growth. Your ability to inspire, influence, and engage stakeholders at all levels is one of your key strengths.
You possess a proactive, solutions-oriented mindset, with a passion for leadership development, learning and development and community building and a commitment to The Human Edge’s vision and mission. Your resilience, creativity, and team-oriented approach make you an influential member of any senior management team, ready to drive strategic objectives and contribute to the overall success of the organisation.
About the role
We are seeking a Head of Development and Partnerships to join our Senior Management Team alongside the CEO, Head of Programmes and Head of Finance and Operations.
You will drive income generation and partnerships development with funders and prime contractors within primarily the UK public and international development sectors, ensuring that our programmes, courses and consultancy offerings meet market needs and are financially sustainable.
You will lead on activities generating over £1m annually through grants, tenders, contracts, partnerships, and strategic communications contributing to The Human Edge's financial growth and brand development.
As the key member dedicated to income generation, you will shape and expand our funding streams, driving the growth of our services while serving as a charismatic external ambassador and effective communicator and influencer.
Please note that applicants must have the legal right to work in the UK.
How to apply
Download our recrutiment pack for details of how to apply.
The Human Edge is an equal opportunity employer and committed to creating a diverse, inclusive environment. We believe in the potential of everyone – whatever makes you, you. A diverse workforce can only make us better and all applications are considered without discrimination based on age, sex, gender identity or expression, sexual orientation, marital, civil or other relationship status, religion, race, belief, colour, ethnic origin, physical ability, neurodiversity or socio-economic status.
Strengthening confidence, skills and connections of leaders of organisations through mentoring and coaching-centred learning & development initiatives
The client requests no contact from agencies or media sales.
Are you a creative, collaborative and forward-thinking fundraiser, who can help the National Youth Choir grow our support and share inspirational music-making with even more young people and audiences?
The National Youth Choir is looking to appoint a Senior Development Manager. Working within our Development Team and the wider National Youth Choir community, the successful candidate will lead on our Trust, Foundation and Corporate fundraising streams, including a highly successful portfolio of established funders and identifying and developing new relationships. As part of this role you will manage the cultivation strategy to proactively inspire and engage funders, enhance their engagement with the National Youth Choir and support us to develop sustainable income streams.
Primarily you'll have a strong track record in fundraising from Trusts and Foundations and some experience in corporate fundraising. You’ll also be confident in undertaking prospect research and tracking these through the use of a CRM system (ideally Access/ThankQ).
You may already have an interest in choral singing, music or creative opportunities for young people – or you may bring transferable expertise and ideas from a relevant field and be enthusiastic about using these to contribute to our vision and mission.
We want to be a relevant and more representative organisation. We welcome applications from all sections of the community and from across the UK, and particularly from applicants who are from groups currently underrepresented in our workforce. This includes candidates from Black, Asian and other ethnically diverse backgrounds, or who identify as D/deaf or disabled.
- Salary: £37,000 per annum
- Hours: 35 hours per week (full-time)
- Location: Flexible (national) – the post-holder can be based remotely from home, or can work from our Durham office, with travel to activities, events and meetings across the UK
Full details are available in the job pack which can be downloaded on our website. Please apply by submitting a completed application form and equal opportunities monitoring form to the specified address by 12 noon on 5 September 2024.
The client requests no contact from agencies or media sales.
Unifrog’s mission
We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).
Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply.
What you’ll do
As an Area Manager, your role is to increase our partner numbers and support engagement with our existing schools and colleges, helping them to make the most of the Unifrog platform. Excellent customer service is at the heart of what we do, and you will make sure that all interactions with Unifrog are positive and successful.
You will cover your own area of the country - the Midlands and East Anglia region - with occasional travel to these locations (on average 1-2 days per week).
Your key responsibilities will include:
- Meeting with potential partners at schools and colleges (in person and via video call). You’ll demonstrate the Unifrog platform, convey our mission to level the playing field for students and look to secure their ongoing subscription.
- Supporting schools with constructing their long and short-term careers strategy, then reporting on the impact of the Unifrog platform each academic year.
- Maintaining outstanding relationships with existing partner schools, which includes delivering remote and in-person training to ensure they make the most of the platform.
- Developing an excellent knowledge of Careers Education, Information, Advice and Guidance (CEIAG) within the UK and consulting with schools on how to support their students.
- Proactively working to foster a sense of community amongst our Unifrog partners and always thinking about how we can promote the sharing and embedding of Unifrog best practice across our partner schools.
- Achieving sky-high resubscription rates.
- Working collaboratively with Unifrog Account Managers to devise strategies for success with schools and colleges.
What we’re looking for:
Resilient, and motivated to exceed targets:
- Our sales and resubscription targets are achievable but ambitious. You’ll need to be determined to meet and exceed them.
Sales experience:
- You’ll be responsible for meeting sales targets for your region. Sales experience is favourable but not necessary
Strong communication skills:
- You’ll be in frequent communication with lots of different people, both within Unifrog and externally – this will be in person, written, over the phone and via video call. You’ll need to be an outstanding communicator.
Personable, with a track record of excellent relationship management:
- At Unifrog we’re known for our excellent customer service. You’ll need to provide fantastic support for your partner schools and make sure your team is doing the same.
Sector insight:
- You will be working with schools and colleges across your region that will have different contexts and priorities; you’ll need to be quick to understand how we can support them
Attention to detail:
- It’s important you have the skills and discipline to carefully check your communications to schools and to find new opportunities to support schools in your area
Proactive attitude and willingness to get stuck in:
- You need to be excited about going beyond the core responsibilities detailed above to improve what we do and make it a success.
- You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you and you’re an energetic person who is willing to learn, we’d love to hear from you.
Working together
You’ll work alongside two Account Managers who will be responsible for maximising the engagement of current partners, while you concentrate on growing the partner base within the same geographical area. You’ll be line managed by the Head of UK Sales. You will also have daily contact with the wider Unifrog team, including our Partner Success, Marketing and Finance teams.
Key benefits
Head to our jobs page for a full list of the excellent benefits we offer our team.
- Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools.
- Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.
- Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.
- Influence the company’s direction: we love to promote great ideas, wherever they come from.
Key details
- £40,350 per annum (Grade B), plus:
- Unlimited commission, OTE of £60,000.
- Team incentive bonuses.
- A share in a company-wide performance bonus.
- Full-time.
- Maternity Cover - fixed term up to 12 months
- 28 days paid holiday per year (plus bank holidays) pro rata.
- Working hours are 9am to 5pm, Monday to Thursday, and 9am to 4:30pm on Friday – some days you may need to start earlier but you can finish earlier as a result.
- All travel expenses covered and car allowance paid.
- Full UK driving licence is essential.
- Candidate ideally based in the Midlands or the surrounding areas.
- Start date: no later than w/c 16th December 2024.
- We can only consider candidates who have the right to work in the UK.
Application process
- Deadline: 10:00am (BST) Friday 6th September 2024.
- Stage 1: Application form (~1 hour) ✍️
- Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.
- i. With reference to examples of your experience, what would make you an excellent candidate for this role? (250 words)
- ii) A school we are hoping to partner with have concerns about the budget available for Unifrog. What would be your approach to securing a partnership with them for this academic year? (250 words)
- iii) Tell us about a time when you had to manage conflicting priorities whilst meeting targets. What was your approach? (250 words)
- Stage 2: Phone task (15 minutes)
- A short role play task over the phone. We will schedule these tasks throughout the application window so we encourage you to apply early.
- Stage 3: Video call interview (45 minutes hour)
- Short pre-preapred presentation (15 mins)
- Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (30 mins).
- Video call interviews will be held w/c 16th September 2024.
- Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently.
- Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring
Inclusion and diversity at Unifrog
- Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.
- As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.
- To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.
- To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses. That way no candidate is disproportionately advantaged or disadvantaged by where they show up in the group.
The client requests no contact from agencies or media sales.
Home based within North or East Scotland - travel required within with area and occasional travel out of area including 121's and staff conferences (this role requires the post-holder to hold a valid driving license and have access to a car)
Ensuring the delivery of The Trussell Trust’s vision to end the need for food banks in the UK by developing an in-depth understanding of Trussell Trust food banks in their area and using coaching and assist to build and hold productive relationships to:
· Develop and execute a strategic plan for reducing the need for food banks’ services locally.
· Work alongside local partners to increase public will for long-term solutions to end the need for food banks.
· Develop and manage strategic relationships with key stakeholders to assist evidenced-based policy change at a local level and feed into activity to drive policy and practice at UK wide and national levels.
Role responsibilities
· Assisting trustees, staff and volunteers within food banks to develop their plans to end the need for their services locally through the strategic key areas of operations, volunteering, data, participation, church engagement, governance and stability, financial inclusion, stakeholder engagement, local influencing, referral pathways and signposting.
· Assist food banks to operate in a safe, legal and dignified manner (through calls, visits, training, meeting facilitation and our risk management and self-assessment processes) and assist the facilitation of good practice within the network and wider organisation (through cluster meetings, regional forums, road shows, webinars, peer support and internal meetings).
· Contribute to the development and promotion of support available to food banks through the Trussell Trust (including use of the digital hub, toolkits, partnerships and expert advice) and assist food banks with grant application processes, as required.
· Develop and manage positive relationships with relevant external stakeholders, including local councils and anti-poverty networks, to ensure the Trussell Trust vision is understood and able to influence local decisions, whilst supporting and empowering food banks to foster these relationships locally.
· Work with food banks to ensure that local churches (including church leaders) are connected to and have an understanding of the importance of ending the need for food banks in local communities.
· Support the development, and lead on aspects of delivery, of projects with food banks and external partners that contribute to ending the need for food banks.
· Ensure the voice of our network is heard throughout the organisation through reporting, information sharing and participation in additional working groups and projects.
Person Specification
Technical skills and minimum knowledge:
· Competent and efficient use of IT, particularly the main Microsoft Office programmes. Previous experience of Salesforce or similar CRM system is desirable.
· Experience of working innovatively and creatively.
· Experience of complex problem solving and responding to crisis situations.
· Strong organisational skills and experience of managing competing priorities within challenging timescales.
· An appreciation and understanding of the significance of Christian faith within our food bank network, and the ability to build effective relationships in contexts where Christian faith plays a major part, and in which people of all faiths and none collaborate to make a difference together. Food banks in our network are typically governed by or run in partnership with local churches from across a wide range of denominations and traditions.
The client requests no contact from agencies or media sales.