Customer jobs
If nothing changes, one in two of us will be directly affected by dementia – either by caring for someone with the condition, developing it ourselves, or both. Alzheimer’s Research UK exists to change that.
As the UK’s leading dementia research charity, we’re working to revolutionise the way we treat, diagnose, and prevent dementia. But we won’t stop there. We will keep going until we find a cure.
The Production Officer will play a crucial role in managing workflow into the Creative, Digital and Comms teams, and coordinating creative projects.
They will be the ultimate super user of our production management tool, Hive. They will set up projects on the system, ensure the smooth running of the system day-to-day, and help trouble shoot any issues that arise. The role will also help ensure that users internally are trained and confident in using the platform.
The Production Officer will also coordinate creative projects, to ensure they are delivered smoothly and on time, as well as supporting with the management of our content and photography library.
Main duties and responsibilities of the role:
· Support with the day-to-day management of the production tool, Hive. This will include setting up projects, ensuring teams are assigned, keeping the platform up-to-date, and carrying out other administrative tasks crucial for the smooth running of Hive.
· Liaise with Hive to troubleshoot any issues and stay up to date with new features on the platform.
· Be a Hive super champion across the organisation, delivering Hive inductions for new starters.
· Build and maintain strong relationships across the organisation, supporting teams to brief in work to Brand, Comms and Digital.
· Support the Creative team with the production of projects, including setting timelines, managing workflow and coordinating sign-off.
· Supporting with the management of the content and photography library, ensuring that photographs are correctly uploaded and tagged, with correct consent and removed from the system on the expiry date.
· Carry out additional directorate-wide responsibilities to support the smooth running of the directorate, for example, support with workshops and planning days.
What we are looking for:
· Experience of using a production management tool in a creative or communications environment.
· Excellent experience of coordinating projects, including managing and briefing meetings, setting timelines, and coordinating sign-off.
· Experience of bringing multi-skilled teams together to deliver tasks.
· Good understanding of creative, communications and/or digital processes.
· Experience of managing relationships with external suppliers.
· Agile and flexible, understanding that priorities may change at short notice.
· Ability to work at pace, delivering multiple projects to meet specified deadlines.
· Clear and concise communications skills, both written and verbal.
· A proactive self-starter, who can anticipate challenges and any issues that might arise.
· An excellent collaborator who enjoys bringing teams together.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £30,000 per annum, plus benefits
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 21st April 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.
We were also listed in the prestigious Best Companies lists:
· 18th in the 100 Best Large Companies to Work For in the UK.
· 10th in the 50 Best Companies to Work For in the East of England.
· 2nd in the 30 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
Bletchley Park is a vibrant heritage attraction, open daily to visitors, revealing the secrets and telling fascinating stories of the secret British World War Two codebreaking operations. The mission of the Bletchley Park Trust is to attract, engage and educate people from all over the world in order to inspire them with Bletchley Park’s crucial role in World War Two.
We are looking for a Head of Commercial Operations to join our busy team. Reporting to the Director of Public Engagement, you will lead and manage the teams responsible for key commercial activity such as retail, catering, venue hire and associated events, and operational functions such as bookings, security, customer service and delivering great visitor experiences.
This role is all about ensuring the business is visitor and commercially focused. You will have demonstrable experience of managing and developing commercial operations in a customer or visitor-focussed environment, inspiring your teams to work to and exceed high standards and targets.
You will be a confident self-starter with strong people management skills, and a passion for business development. Excellent IT skills are a must, and you will be astute at measuring, analysing and reporting on performance across all your areas of responsibility, always looking for ways to improve and innovate, to drive success.
Please see the Job Description for further details around the person requirements and job responsibilities.
This position is full time, working 37.5 hours each week, usually Monday to Friday 9.00 until 17.00. Flexibility to work some evenings and weekends, as required.
You will be based on site at Bletchley Park, Milton Keynes.
In return, you will receive a salary in the region of £50,000 per annum depending on experience, along with a company pension scheme, BUPA wellbeing cash plan and 38 days holiday per annum, including statutory holidays.
If this sounds like the role for you and you would like to join the team at Bletchley Park, please apply including your CV along with a covering letter setting out why you are suitable for this role.
The client requests no contact from agencies or media sales.
You will be from a corporate fundraising or sales/business development background within the private, public or charitable sector. You will have a commercially-minded yet mission-driven approach grounded by experience in managing a supporter or sales pipeline, and of prioritising prospects to deliver the best return on investment. We would expect you to be comfortable with the need to achieve income generation-related targets. You will be a great communicator with a personable style who can work with many different people across the wonderful variety of geography, business development and activities of the Wildlife Trust.
To succeed and be happy in your role, you will enjoy making both face-to-face pitch presentations and writing successful fundraising or sales proposals – and, of course, contributing to our core purpose: to bring wildlife back, empower people to take action for nature and create a society where nature matter. This is a new role which will evolve following your appointment so you should be excited by the flexibility and opportunities to take an innovative approach.
We care for wildlife. We work for nature’s recovery. We bring people closer to nature.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We're looking for a specialist in operations who has demonstrable experience on the key criteria in our job description. We really value operations as a specialism and we're really keen to hear from candidates who can tell us how their experience meets the requirements of this role, and who have read about our organisation.
If your covering letter doesn't show us both of these, it will unfortunately be discounted.
All applications will be also filtered through an A.I detector. Sorry if we sound old fashioned, but we're humans, looking to recruit a human, who will be working with other humans! If this sounds good to you, please read on!
About us
Oracy for Schools is the umbrella name for our four enterprises connected by a drive to make a positive impact on young people. How do we do it? We deliver activities and experiences that will develop their skills, confidence and self-esteem - both inside and beyond the classroom. We also achieve this through partnering with schools - giving teachers the resources and training they need to improve their practice.
We’re big enough to have a substantial impact on young people, but small enough for each individual in the team to be able to play to their strengths and take ownership over how they contribute to the collective mission.
The role is remote, but with occasional in-person meetings / events / social opportunities, but these are not fixed and we’re not one of those companies who say remote but really need you to be at a specific location every month!
About the role
Hours: Part time (20 hours), spread over Monday-Friday (9-5), at your discretion and to be agreed by us.
Location: Remote (from home). The successful candidatre must be UK-based.
Salary: £28,000 pro rata
Closing date: 5pm on 6 May 2025
Interviews: held in-person/online in wb. 19 May.
Commencement: Flexible according to your notice, but position available from 1 June
As our Operations Officer, you'll support the smooth running of the operations across these four enterprises - The Philosophy Man, Outspark, Hidden Leaders and P4HE (Philosophy for Home Education), to help grow our impact in the classroom and beyond. You will play a vital role in assisting us on finance, communication, marketing and data management to help us deliver:
Even more sessions in classrooms
Even more expeditions running in the outdoors
Even more children attending our residential weekends
New partnerships and sponsorships with other organisations
You'll find excellent opportunities to gain hands-on experience in our operations and develop your skills within a dynamic and varied role. Thanks to the wide-range of activities we offer to young people and the variety of opportunities we can offer you, the role can be steered towards your strengths, skills and interests. You would also see the impact of your work first-hand by observing sessions in schools. Contractually, you'll be employed by one of the businesses and then also subcontracted across the other three. We're looking for someone invested in our causes and who will become part of our tight-knot core group, working closely with our Founders, Directors and wider team.
What we can offer you:
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Real impact: You’ll play a key role in supporting the team to deliver a programme that makes a big difference to children
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Growth and development: As part of a growing team, you’ll have opportunities to develop your skills and responsibilities
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A friendly and driven team: We are a collaborative, supportive, and flexible team that values innovation and achieving meaningful outcomes
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Flexible working: Our core business hours are 9-5pm and we are open to discussing the specific hours that work best for you and us.
Responsibilities
Financial Administration
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You'll assist with maintaining accurate records of income and expenditure
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You'll support bookkeeping tasks, including processing invoices and bank reconciliations
Communications Support
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Where necessary, you'll monitor email inboxes and respond to incoming queries
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You'll assist with outbound marketing to new schools
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Youy'll help to manage and maintain the social media pages of each business
Data Management
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You'll assist with collecting, organising, storing and presenting data
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You'll work with team members to maintain a clear and accessible data management system
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You'll support ongoing projects, including assisting with the ongoing improvement of a Customer Relationship Management (CRM) system
General Operations Support
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You'll provide support to ensure the smooth weekly running of operations, such as the posting of books and materials internally and externally
- You'll provide organisational assistance to the Founder during busy periods
For candidates with suitable experience and qualifications, there would be the option to do some of your hours as direct delivery with young people, but this isn't required nor a prerequisite for applying.
For more information on the role, including essential and desirable criteria, and how to contact us if you have any questions, please download the Job Description below. We recommend reading this to help you craft your covering letter to the rokle.
To apply
Please submit your CV and covering letter outlining how you meet the requirements of the role, via Quickapply. All application letters will be filtered through an A.I detector. Sorry if we sound old fashioned, but we're humans, looking to recruit a human, who will be working with other humans!
Please submit a CV and cover letter outlining how you meet the requirements of the role, via Quick Apply.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you a natural organiser who loves creating memorable experiences and crafting great communications? Do you want to use your events and marketing skills to support a well loved charity that makes a real difference to the lives of local people and communities of south London? Join Pecan as our Events & Marketing Administrator, and help us deliver inspiring events, engage supporters and amplify the voices of our community.
This is a varied, hands-on role that supports Pecan’s marketing, communications and supporter engagement. You’ll help plan and deliver events ranging from corporate ‘thank you’ evenings to public challenge events, support social media content and website updates and keep our supporter materials and photo archive in shape.
You’ll be working closely with our small but passionate fundraising, communications and partnerships teams. Helping us create meaningful, memorable experiences for our supporters.
When working for Pecan, you can expect to become a valued member of a diverse and supportive team. In addition to a place in our 35-year legacy, you will receive a generous holiday allowance, pension contribution and life assurance cover. You can also expect regular team meetings and social opportunities, and a variety of other benefits as outlined in our recruitment pack.
Main Responsibilities:
- Events: Plan and deliver our corporate Thank You event in Autumn 2025 and support a calendar of Challenge events including small internal and community events run by different teams.
- Marketing & Communications: Create and schedule social media posts to promote events and highlght supporter engagement. Ensure communications and marketing are regularly updated.
- Corporate Engagement: Help coordinate and host corporate site visits, and maintain data records of coporate contacts and activity on our database.
Key Requirements (specific skills, qualifications required):
- Strong experience of organising or supporting in-person events (e.g. fundraising, corporate or community)
- Confident using digital tools including Microsoft Office, and able to update websites (e.g. WordPress, and using tools like Eventbrite, Mailchimp or Canva)
- Excellent written communication and interpersonal skills - able to build rapport with a wide range of people
- Team player with a flexible and collaborative approach
Desirable knowledge/expertise
- Working or volunteering in a charity or community organisation
- Familiarity with CRM systems (e.g. Beacon, Salesforce, or contact databases)
- Basic photo archiving or content managment experience
- Knowledge of Peckham and the London Borough of Southwark
Please read the Job Description for more information.
Closing Date: Monday 28th April 2025, 9am
Interview Date: Tuesday 6th May 2025 or Wednesday 7th May 2025 (online), Details TBC
Start Date: ASAP
To apply please submit your CV and a short Cover Letter (maximum 1 page) explaining why you are interested in the role and how you meet the person specification by the deadline.
Please note that applications that do not contain both the CV and Covering Letter as described above cannot be considered. If you would like to discuss needs or adjustments to the recruitment process, we would be happy to support you. Please direct all recruitment queries to our careers email address.
The client requests no contact from agencies or media sales.
MARKETING OFFICER
Reports To: Campaigns and Digital Marketing Manager
Hours:Full Time (9am to 5pm, Monday to Friday, 35 hours per week)
Location: The Frances Hay Centre, Banbury (Hybrid Options Available)
Salary:£26,500 to £28,000 per annum (depending on experience)
We’re Dogs for Good. We bring people and dogs together to help make everyday life possible. As part of our ambitious five-year strategy to support over 4,000 people a year by 2028, we’re expanding our marketing and communications team and looking for a passionate and dynamic Marketing Officer to help us share our impact.
In this role, you’ll support marketing campaigns, content creation, and digital activities to engage key audience groups. You’ll manage marketing assets, coordinate paid media, update the website, and assist with campaigns and events. Your creativity, communication skills, and attention to detail will help ensure our marketing efforts are effective and impactful.
If you’d like to join our small but ambitious marketing and communications team, we’d love to hear from you.
If you are interested in applying for the role, please visit the 'Current Vacancies' page on the Dogs for Good website, where full application instructions can be found. Please note we can only accept applications when accompanied by a completed Dogs for Good Equal Opportunities Monitoring Form.
The closing date for applications is 9am on Tuesday 22 April 2025.
First interviews will be held on Wednesday 14 May 2025.
We bring people and dogs together to make life possible.




The client requests no contact from agencies or media sales.
Age UK's IT Service Management Team is looking for an experienced ITSM administrator to take on a new role of ITSM Lead.
Reporting into the ITSM Service Desk Manager, you will be able to demonstrate a strong understanding of our ITSM platform and evidence working with multiple diverse stakeholders. This is a hands-on role configuring the platform and its various modules.
We integrate to multiple systems so a good understanding of these is essential. Experience of integrations would be beneficial.
Automation is key to our success in supporting business objectives so the role holder will have practical experience of implementing digital workflow to solve business problems. Using a blend of technical awareness and strong communication skills, you'll lead the ITSM automation backlog for Age UK. Our ITSM platform is built on Hornbill.
You'll be responsible for the line management of the Junior Hornbill administrator, supporting and working with them to bridge the gap between technical aspects and customer requirements to automate IT and other business processes using our ITSM
platform Hornbill.
Please note this role is hybrid and predominantly you will be working from home, with occasional visits to one of our regional offices in London, Blackpool, Devon or Warrington. Your linked office is where you are located closest to. Travel costs to your linked office are the responsibility of the postholder and are not covered by the charity.
Must haves:
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
* Occasional travel to other Age UK sites to enable performance of the duties and responsibilities and for the purposes of maintaining and updating professional skills and development.
Hybrid and remote working require that the candidate meet these additional requirements:
* Internet bandwidth: 40Mbps minimum.
* Internet connectivity: Wired / ADSL / Fibre.
* Stable and safe working environment.
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
CVs will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is able to provide Skilled Worker sponsorship for eligible roles only. If this applies to you, please contact the recruitment team to discuss. If the role is not eligible for Skilled Worker sponsorship you will need to have a pre-existing Right to Work in the UK.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
We're looking for 2 kind, compassionate and resilient Specialist Support Workers to join our Mental Health service in Tower Hamlets.
£29,500.18 per annum, working 40 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Healthcare Cashplan through our partner Healthshield
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Specialist Support Workers help to enable vulnerable customers living at the scheme to manage their tenancies, mental/ physical health and wellbeing and assist them to move to social housing within the community. It is a step-down service with a short licence tenancy up to 28 days.
The shift pattern for this role consist of: early shift 9am to 5pm and late shift 12pm to 8pm. Weekends and bank holidays 9am to 5pm
The contract for this role is expected to end: 31st March 2026
What you'll do:
* Undertake key-working responsibilities for a caseload assigned by the Manager
* Conducting regular flat checks and medication spot checks.
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
* Create support plans / risk assessment plans for providing appropriate services based on the assessment and reflecting the services and resources available
* Support customers to access local activities and services to maintain and improve health and well-being, avoid hospital admission, support to access and maximise welfare benefits
* Support customers to undertake activity of daily living (ADL), including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation and maintain their home.
* Link customers immediately with Green House to secure appropriate accommodation. Maintain regular contact with Green House.
* Develop and maintain links with all key agencies and service providers in the local community in Hackney
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Relationship-building
- Empathy and respect for all individuals, with the ability to build relationships and understand people's motive and perspectives.
Motivation
- Committed to making a positive impact for individuals.
Adaptability
- Resilience and flexibility in changing circumstances, with the ability to work under pressure and deal with uncertain or unexpected outcomes
Communication
- The ability to collaborate with and influence a wide range of people in person and through written communication
Problem solving
- The ability to objectively analyse situations, using information and clear judgement to generate effective response
What you'll bring:
Essential:
? Worked in a customer care setting with transferrable skills.
Desirable:
? Up to NVQ Level 2/3 or equivalent.
? Past or present experience in providing support to people with mental health, Learning Disability, Substance misuse and Autism
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full Job description
We're looking for 2 kind, compassionate, and resilient Deputy Service Managers to join our Mental Health service in Southwark.
£35,700.00 per annum, working 40 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Healthcare Cashplan through our partner Healthshield
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
The Deputy Contract Manager is responsible for the operational management of our specialist customer focused support services across the service. Working in partnership with stakeholders, external agencies and our Commissioning Team, you lead your Team to offer high quality support to customers who experience severe mental health diagnosis to maintain their tenancies and empower people to live their best lives and move to independence. Responsible for Safeguarding our Customers, you will promote sector best practice and legislative compliance to keep our customers safe within their environment.
The role provides direct line management, leadership, coaching and support to Support Workers, Specialist Support Workers and Night Support Workers, ensuring compliance with current legislation, contractual requirements financial regulations and Look Ahead Policy and Procedures.
You will ensure that your teams meet all statutory requirements and that all support is delivered in compliance with CQC expectations and Look Ahead's policy and procedures. You will take responsibly alongside the Service manager for maintaining compliance with the regulations and ensure that the appropriate notifications are made where necessary.
This role deputises for the Contract Manager and/or Area Service Manager and may when required.
The shift pattern for this role is 5 x 8 hour shifts per week, depending on service needs.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
For a full job description please visit our website
What you'll bring:
Experience of managing accommodation-based services and resources and delivering to budget and performance targets
Experience of supervising staff teams supporting vulnerable adults
GCSEs in English and Maths (grade A-C).
Health and Social Care qualification
Knowledge of Safeguarding and Mental Capacity processes.
Up to date knowledge of current social care legislation
Experience of leading and managing a team
Possess excellent leadership skills with a positive, can-do attitude
Experience managing the support of customers with high complex needs
Experience of CQC standards and how they apply to services
Ability to demonstrate positive personal authority and maintain proactive working relationships
Ability to create and maintain excellent working relationships with stakeholders
Demonstrable verbal and written communication skills
Experience of using Microsoft Outlook, Excel and Word
Desirable:
Other relevant professional memberships and/or specialist qualifications
Holds relevant CMI/NVQ Level 4 or other business/management qualification
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Bridge 5 Mill is a centre of social change in a historic 5 storey mill on the edge of Ancoats, comprising workspaces and event spaces. Our unique sustainable and ethical approach characterises our building and drives all our activities. Bridge 5 Mill is part of a family of organisations including the Kindling Trust, promoting ecological and social justice through a broad range of projects.
We have just secured funding to fix our broken lift. This is great news, as the period without a lift had a significant impact on our community of tenants, wider users and also therefore, on our income from venue hire (with much less events able to take place during this time). This came on the tail of the Covid pandemic, which transformed how and when people use workspaces and events spaces. The funding means we are now at a pivotal time to rebuild both our events program and our offer as a beautiful, ethical and central venue to hire, as well as exploring how to diversify our services. You will be an instrumental part in the development and growth of our activities and in overcoming these recent challenges.
We are looking for a motivated and passionate person to join our small team here at Bridge 5 Mill. You will be part of an exciting new chapter for our organisation, as we prepare for our events “relaunch”, diversify our services and begin working on exciting new development projects. As our Finance Manager, you will be an integral part of this transition, working alongside the Building Manager and Community Engagement Manager, to increase event occupancy, improve our current services and financially futureproof Bridge 5 Mill.
We are at an exciting time in the life of our organisation and there has never been a more important time for us to deliver our vision. We are looking for someone with the experience, skills and energy to help us do that.
MAIN DUTIES
Bookkeeping;
- Bank reconciliation
- Invoicing and payment management
- Purchases and paying bills
- Assist our accountant with HMRC duties
Prepare financial reports;
- Prepare quarterly management reports for Board of Trustees
- Create budgets & forecasts
- Compare budgets versus actuals & collaborate with the operations team on where to make improvements
- Identify and monitor financial Key Performance Indicators
- Submitting relevant documents to companies House, Charity Commission etc.
Fundraising;
- Research and apply for loans, grants and blended finance options as needed
- Reporting to funders on grant progress
- Liaise with operations team on financial viability of future development plans
Reception cover (to cover annual leave / sickness when needed);
- Sit at reception to cover annual leave / sickness when needed
- Take booking enquiries over the phone & via email
- Respond to tenant queries
- Welcome guests
Other;
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Fulfilling such other duties and assignments as may be required from time to time.
PERSON SPECIFICATION
Essential competence, skills and knowledge;
- Experience in bookkeeping
- Good excel skills
- Ability to work within a small dynamic team
- Experience in financial reporting
- Experience in funding bid writing
- Good administration skills
- Ability to prioritise tasks, good time management and organisational skills
- Good administration and IT skills
- Problem solving skills and proactiveness
Desirable competence, skills and knowledge;
- Excellent communication and interpersonal skills
- Customer service skills
- Experience of reception, hospitality or facilities operations
Essential personal skills;
- Awareness, understanding and enthusiasm for environmental and social change issues
- Drive and enthusiasm to meet set objectives. A high degree of personal motivation and initiative, the ability to work under pressure, whilst working cooperatively in a team environment
- Ability to learn on the job, and respond to possibilities and potential opportunities
- Willingness and flexibility to undertake any relevant training required
Desirable personal skills;
- Understanding of the social change and VCSE sector
- Knowledge of the events and venue hires industry
Salary: £24, 570 pro rata per annum (for a 37.5 hour working week), plus 5% employer pension contribution (actual salary for 22.5 hours a week: £14,742 per annum). Salary based on Real Living Wage 2025/26.
The client requests no contact from agencies or media sales.
You will play a crucial role in supporting the smooth and effective operation of the Medical Research Foundation’s Board and committees. Working closely with senior leaders and Board members you will ensure that the governance processes run seamlessly and efficiently.
In this role, you will contribute to the delivery of a first-class governance service to the Board of Trustees and its supporting committees, ensuring the smooth and effective operation of the Medical Research Foundation’s governance processes. This includes coordinating Board and committee meetings, preparing agendas and documentation.
You will be adept at diary management and have the ability to manage multiple priorities.
You will have experience of:
- providing diary management support
- committee secretarial duties
- providing customer service
You will be able to:
- communicate confidently in writing and verbally with colleagues and senior stakeholders
- demonstrate strong organisational skills including the management of multiple activities
- demonstrate high level customer service skills
- deliver on time and to a high standard with excellent attention to detail
- demonstrate a high level of IT skill that can be used to deliver day-to-day work and to improve business processes
About the Medical Research Foundation
Our vision is a world where medical research improves health for everyone.
There are still many health conditions which impose a heavy burden on millions of people, in the UK and around the world. History has shown us, time and again, that the best way to achieve better human health is through medical research. We know that by investing now, we will see life-saving advances in the future and improvements in health for everyone.
Salary and working arrangements
The salary for this position is £30,000.00 - £34,000.00 (pro-rata for part time hours). Ideally this will be a part time post at 21.6 hours per week however we are open and flexible to a full time working arrangement.
We value spending time working in-person to develop strong connections with each other and with our mission, so you will be based at our central London office for a minimum of two days a week (for part time employees) and a minimum of three days per week (for full time employees) with the option to work remotely for the remainder of the week.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Philanthropy Manager
Salary: £40,000 - £42,000
Responsible to: Head of Fundraising, Ruth Strauss Foundation
Accountable to:Board of the Ruth Strauss Foundation
Hours per week:Monday-Friday 9.00am – 5.00pm
Location: Hybrid: minimum 2 days a week in London office
Job Purpose:
The Ruth Strauss Foundation has ambitious plans for growth over the next 5-10 years and this new role will be pivotal in driving forward our philanthropic growth. This role will lead the development of our major donor programme, building a portfolio of major donors to become part of a lifelong family of RSF donors. The primary focus will be the acquisition of new major donors while maintaining the retention of existing donors. Developing cases of support and impact reports, this role will create bespoke, tailored communications to major donors based on their needs and motivations to support.
The position involves developing a supporter-centric philanthropic journey which will drive an excellent supporter experience and ensures our major donors enter into a lifelong relationship with RSF. Networking and representing RSF at events will be essential in representing the foundation externally, including leading on hosting major donor events for the charity.
Key relationships:
- Head of Fundraising
- Commercial Sales Lead
- Head of Partnerships
- Head of Mission Services
- Fundraising Advisory Group
- RSF major donors
- External Donor Advised Funds
Key responsibilities:
- Lead on the development of the major donor strategy to generate growth in income and donor numbers
- Manage a portfolio of donors, owning a personal income target, focusing on securing five and six figure gifts and multi-year pledge.
- Deliver RSFs Philanthropy programme, ensuring the programme meets budgeted income and spend
- Lead on major donor acquisition, pipeline development and pitches
- Identify and develop a stewardship matrix for major donors
- Create cases for support aligned with our strategic objectives which gives potential and existing major donors the opportunity to engage with and support RSF in ways that align with their motivation
- Produce impact reports and stewardship materials to inspire prospects
- Develop bespoke supporter journeys for major donors, working with donor advised fund organisations where required.
- Organise and host major donor cultivation and stewardship events
- Utilise audience analysis and sector trends to direct strategy and shape the programme, maximising on opportunities.
Key activities:
- Produce a 3 year programme strategy for Major Donor fundraising, contributing to the ambitious growth strategy for RSF
- Develop cases for support for each of the pillars of RSF’s work
- Work closely with the Mission Services team to produce impact reports to inspire and increase connection with RSF
- Identify matched funders for RSF events and secure pledges of support for this
- Work with the Commercial Sales Lead to steward existing philanthropists and secure new opportunities for engagement and income.
- Produce a pipeline of potential major donors and KPIs to monitor performance of the programme
- Set up donor cultivation meetings with new prospects to pitch RSF and gain future major donors for the charity
- Develop bespoke stewardship and donor cultivation events across the year, leading on the project management and event delivery
- Develop a philanthropic supporter journey which aligns with the overall onward supporter journey for RSF fundraisers, focused on creating a lifelong commitment to the RSF family.
- Introduce new fundraising and marketing collateral to support the strategic growth of the philanthropy programme
- Establish business rules for recording major donor data on Salesforce to ensure that future analysis of the programme is robust and reliable
- Work closely with Donor Advise Fund organisations to grow major donor networks and maximise opportunities for RSF
- Attend networking events and activities to drive new audiences and donors to RSF
- Budget management and delivery metric analysis, ensuring a robust contingency planning process is in place.
- Ensure all philanthropic fundraising activities are compliant with fundraising code of conduct, GDPR and other relevant processes/policies
- Conduct regular sector wide and competitor research to stay ahead of trends and maximise opportunities for RSF
Expertise required
- Exceptional experience of developing and managing a major donor programme, managing high value relationships
- Excellent organisational and administrative skills including budget management, project management and prioritisation
- Excellent relationship management across stakeholders of multiple levels and organisations – utilising interpersonal skills to influence, persuade and negotiate
- Experience of developing plans and budgets, and reporting against financial targets and key performance indicators
- Experience working with CRM systems and project planning tools
- Excellent communication skills – able to utilise data analysis to produce compelling proposals and impact reports, understanding supporter motivations, engaging audiences to generate fundraising growth
- Strong team player and project leadership, ensuring clear and regular communication with the RSF team and stakeholders as appropriate
- Strong relationship management across stakeholders of multiple levels and organisations.
- Innovative thinker who has experience of building successful fundraising campaigns from scratch
- A willingness to adapt and be flexible. There are often new projects, changing priorities, and new processes that you will need to embrace
- Ability to keep calm under pressure and maintain a clear head
- Meticulous attention to detail
- Ability to undertake travel, including overnight stays where necessary
Personal Attributes
- Creative, results-driven, and proactive in approach
- Excellent multi-tasker
- Strong interpersonal skills to build positive relationships with a range of stakeholders
How to apply:
We are committed to being an inclusive workforce that fully represents many different cultures, backgrounds and viewpoints. We welcome applications that help us in our mission to be a place where you can be yourself and thrive.
Please share your CV and covering letter.
Interviews will be planned as applications come in. The application process may close early.
If you have any queries on this role, please contact us.
We take your privacy very seriously and promise to keep your details safe. Check our Applicant Privacy Policy to find out more.
About the Ruth Strauss Foundation
In early 2018, Ruth Strauss, the wife of Sir Andrew Strauss the former England cricket captain, was diagnosed with an incurable lung cancer that affects non-smokers. Ruth died on December 29th 2018; she was 46 years old and mother to two children, then aged 10 and 13.
In her memory, Sir Andrew has launched The Ruth Strauss Foundation to:
- Provide professional emotional support for families when a child is facing the death of a parent
- Facilitate collaboration and influence research in the fight against non-smoking lung cancers
The client requests no contact from agencies or media sales.
Salary: £42,479 per annum pro-rata, rising to £44716 pro-rata after 12 months in London (or £39,290 pro-rata per annum rising to £40,526 pro-rata after 12 months outside of London).
Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.
Closing date: 14th April
Shortlisting date: 17th April
Interviews: 25th April
About NCVO
We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.
Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.
We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.
About the Services and Partnerships directorate
This role sits within the Services and Partnerships team, which includes our Training, Consultancy, Membership, Practical Support and Fundraising and Partnerships teams. As a collective, this team generates significant unrestricted income for NCVO ensuring our vital support of charities across England is sustainable.
Our Practical Support team provide an essential lifeline to charities, giving guidance and support on issues that affect charities such as Governance, Fundraising, Finance and Volunteer Management.
Being in the Services and Partnerships team enables us to have sectoral impact, supporting charities to thrive. We strive for sectoral excellence, putting charities and their needs at the centre of what we do.
About the Training and Consultancy team
NCVO is an established and trusted training provider to over 6,000 people each year from across the charity sector and beyond.
We run our training services as a social business, offering cost effective, high-quality learning. Our wide-ranging well-respected portfolio of training aims to give the people working or volunteering for a charity what they need to thrive in their role. Our training also generates significant income for NCVO, playing a vital role in our financial sustainability and allowing us to achieve our mission.
Our training programme has three key strands; open (delivered live online), in-house (delivered online and/or face to face with an organisation on a specific theme) and eLearning. With support and oversight from the Training and Development Manager this role is responsible for the smooth running of the second of these three areas.
About the role
We attract learners from every corner of the country, every type of charity and social purpose organisation. Through our open and bespoke training we are able to make training more affordable and allow a range of charities to access quality training either online or face to face.
To be successful in this role, you’ll bring experience in managing programmes, events, or courses, along with an ability to use technology and learn new systems. Experience with customer management systems for project coordination and reporting will be valuable.
You’ll be comfortable working in a dynamic environment with changing priorities and will have an understanding of learning priorities for charities alongside a strategic mindset. Above all, you’ll be motivated by delivering excellent support and creating meaningful impact for our learners.
Equity, diversity and inclusion
NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.
If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know. Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview questions will be shared in advance.
NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922.
Benefits for NCVO employees
NCVO offers attractive benefits including:
- 25 days’ annual leave (for full time staff and pro-rata for part-time staff) and office closure between 25 December and 1 January inclusive. After three years' service annual holiday increases to 27 days, and after five years to 30 days, (pro rata for part time staff)
- the option to purchase or sell up to five more days each year
- five days’ volunteering leave (pro rata for part-time staff)
- 2.5 extra ‘wellbeing’ days off during the year
- enhanced pay for sick/maternity/adoption leave
- subsidised gym membership
- season ticket loan
- flexible working, including opportunities to work from home/off site
- monthly homeworking allowance for permanent homeworkers
- monthly office worker allowance for those who have to work from the office on a daily basis
- generous employer pension contribution of up to 8.5% of salary, into our stakeholder pension scheme (linked to employee contribution)
- training and development opportunities.
- The opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
- 24-hour free and confidential employee assistance programme
We’re located a short walk from London King’s Cross station in a modern accessible building, overlooking Regent’s canal.
Age UKs IT Service Management Team is looking for an experienced ITSM administrator to take on a new role of ITSM Lead.
Reporting into the ITSM Service Desk Manager, you will be able to demonstrate a strong understanding of our ITSM platform and evidence working with multiple diverse stakeholders. This is a hands-on role configuring the platform and its various modules. We integrate to multiple systems so a good understanding of these is essential. Experience of integrations would be beneficial.
Automation is key to our success in supporting business objectives so the role holder will have practical experience of implementing digital workflow to solve business problems. Using a blend of technical awareness and strong communication skills, you'll lead the ITSM automation backlog for Age UK. Our ITSM platform is built on Hornbill.
You'll be responsible for the line management of the Junior Hornbill administrator, supporting and working with them to bridge the gap between technical aspects and customer requirements to automate IT and other business processes using our ITSM platform Hornbill.
Please note this role is hybrid and predominantly you will be working from home, with occasional visits to one of our regional offices in London, Blackpool, Devon or Warrington. Your linked office is where you are located closest too. Travel costs to your linked office are the responsibility of the postholder and are not covered by the charity.
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P
* Broad and extensive experience of automating processes using workflows and administrating within an ITSM platform. A, I, P
* Strong communication skills and the ability to work collaboratively in a team, stakeholders and customers. A, I, P
* Problem-solving abilities along with strong analytical skills and attention to detail to identify and address issues within an ITSM platform and its integrations. A, I, P
* Technical awareness to interact with utility scripts and gather technical details for reporting. A, I
* Basic knowledge of scripting. A, I
* Experience with ITSM requirements capture and documentation. A, I, P
* Good understanding of the implementation of IT Service Management best practice principles, and agile delivery. A, I, P
Great to haves:
* ITIL v3/v4 foundation
* SQL
* Power Bi
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
Additional Information
* Occasional travel to other Age UK sites to enable performance of the duties and responsibilities and for the purposes of maintaining and updating professional skills and development.
Hybrid and remote working require that the candidate meet these additional requirements:
* Internet bandwidth: 40Mbps minimum.
* Internet connectivity: Wired / ADSL / Fibre.
* Stable and safe working environment.
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
CVs will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is able to provide Skilled Worker sponsorship for eligible roles only. If this applies to you, please contact the recruitment team to discuss. If the role is not eligible for Skilled Worker sponsorship you will need to have a pre-existing Right to Work in the UK.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
We're looking for a kind, compassionate and resilient Night Support Worker to join our Young People service in Tower Hamlets.
£27,352.00 per annum, working 40 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Healthcare Cashplan through our partner Healthshield
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
A waking Night Support Worker will help to provided support to the Young People in the service through the night. You will report to the team leader who will supervise your engagement and support of our Young People through the night. This is a great opportunity for a Waking Night Support Worker, wanting to gain exceptional experience in a Young People's service.
What you'll do:
- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager.
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions.
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
- Develop and maintain links with all key agencies and service providers in the local community.
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards.
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
- Approachable and open behaviour.
- Prefers working as part of a group or team.
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
- Has a practical and logical mind and is naturally well organised and flexible.
- Open to feedback and self-development.
- Thrives on change and enjoys dynamic diverse environments.
- Is confident with high levels of self-esteem.
- Is respectful, articulate and sensitive in style of communication.
What you'll bring:
Essential:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Desirable:
- Experience working in mental health.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full Job Description