Customer Care Manager Jobs in Westminster, Greater London

Harris Hill is thrilled to be partnering with a global charity in the search for an enthusiastic and committed Database Officer (maternity cover). If you are a CRM expert with excellent attention to detail, this could be the perfect opportunity for you!

In this role, you will focus on managing the organisation’s database operations with a particular emphasis on ensuring accurate and timely processing of income and donations, maintaining high standards of data quality, and supporting the Fundraising team with their data requirements. You will have opportunity to work in a charity focused on improving the welfare of working animals like horses, donkeys, and camels. It provides veterinary care, education, and support in areas where these animals are vital to livelihoods, aiming to ensure their health and well-being.

Title: Database Officer

Hours: Full time, 12-month fixed term maternity cover

Salary: £37,500 per annum plus benefits

Location: Hybrid – remote, London Head Office as required (up to 1 day per month)

Closing date: Applications being reviewed on a rolling basis  

More about the role:

As Database Officer, you’ll play a pivotal role in importing and reconciling donation data from various sources into the Raiser’s Edge system, managing regular gift administration, and maintaining data quality and GDPR compliance. You will also support the fundraising team by generating data selections for appeals, providing reports on fundraising performance, and offering training on data processes to colleagues. Your work will directly impact the charity’s ability to connect with donors and drive fundraising initiatives, helping them continue their vital work.

Key Responsibilities:

• Donation Processing: Importing and reconciling donation data from various sources into the Raiser’s Edge system, ensuring timely and accurate income processing.
• Database Maintenance: Maintaining the quality and integrity of the database, including GDPR compliance, updating consent records, and consolidating duplicate entries.
• Support for Fundraising Teams: Providing data selections, reports, and support to fundraising teams for campaigns and donor communications.
• Collaboration with Finance: Working closely with the finance team to reconcile gift income and manage Gift Aid claims.

This role offers the opportunity to work in a supportive, mission-driven environment, where your contributions will have a real, lasting impact. If you're detail-oriented, collaborative, and eager to use your data expertise for a worthy cause, I’d love to hear from you.

To apply for this role and for further details, including a job description and person specification, please email Faye at Harris Hill on or call on 020 7820 7303.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

UK (Belfast, Cardiff, Edinburgh, London or Manchester) - Hybrid or Remote

Closing Date: 30 October 2024

Ref 6870

Save the Children UK has an exciting opportunity for an innovative and pro-active individual with extensive communications experience to join us as our Communications & Project Officer where you will work within the UK Impact team with a special focus on the Baby Bank Alliance. 

This is a 12 month Fixed Term Contract.

About Us 

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.  When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave.  We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. 

About The Baby Bank Alliance 

The Baby Bank Alliance is an exciting, innovative initiative that supports and advocates for UK baby banks and families, to ensure babies and children have the essentials they need to thrive. 4.3 million children are living in poverty in the UK, with a million facing destitution. Baby banks are a vital lifeline to these families. 

About the role 

As Communications and Projects Officer – Baby Bank Alliance (BBA), you will have a crucial role in overseeing social, digital, and internal communications for the Baby Bank Alliance and their 170+ member network, as well as supporting other key operational activities. 

This is a fantastic opportunity to work within a multidisciplinary, cross-organisational team while collaborating with local communities and grassroots organisations across the UK. The role is ideal for someone with experience in social media, communications, or digital marketing, offering a chance to expand their skills and gain valuable insights into brand building, partnerships, PR, and the charity sector. You will also be part of an innovative, early-stage "start-up" initiative that supports communities and families facing poverty nationwide. 

The Communications and Projects Officer will work closely with the Baby Bank Alliance Executive Lead, Communications and Marketing Manager, Community Leads, and broader team to support the delivery of key projects for 2024/25. Additionally, the post-holder will provide project support in areas such as stakeholder engagement, grant approvals, data management, and overall project coordination. 

This role will be 60% communications and 40% projects and within that you will: 

• Manage the BBA social media channels, creating social media strategies, developing and creating content and monitoring channels. 

• To manage the BBA WordPress website with any updates or issues and write the weekly newsletter to the Baby Bank Alliance members & non-members.

• To support the Media Manager with campaigns: e.g. arranging shoots, attending shoots, gathering resources for press releases/media requests.

• To support members of the wider Baby Bank Alliance team with a range of project tasks, where needed.

• To project manage the organisation and co-ordination of events and visits to baby banks, and help to promote and deliver them alongside a range of internal and external stakeholders. 

• Support the development of a new CRM database system, ensuring that data is migrated and captured efficiently to support the daily data management of the growing organization. 

About you 

To be successful, it is important that you have:

• Experience of using Canva to create content. 

• Experience in managing social media platforms, including Facebook, Instagram, X, LinkedIn.

• Excellent project coordination skills, with a track record of delivering against targets and objectives. 

• Strong organisational skills, with the ability to work through tasks logically, identify risks early, and seek effective resolutions.

• Collaborative mindset, working across boundaries for collective success, actively listening, involving, and learning from others.  

• Excellent communication skills: a confidence communicate sensitively with baby bank founders and potentially families and some copywriting experience/ability. 

• Commitment to Save the Children's vision, mission and values. 

What we offer you: 

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance. 

• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work. 

• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.

Closing date:  Wednesday 30th October at midnight 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working:

The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter).  This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building. 

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they're likely to die from.

We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life, through 3 ways: 
- Growing and transforming our direct care and support 
- Delivering more practical information and support 
- Leading in shaping the end-of-life experience  

Your role in our mission…
- We are seeking two ambitious New Partnerships Leads with a strong track record of identifying, cultivating and winning six and seven figure charity of the year, cause related marketing, sponsorship, brand and strategic partnerships.
- With a sector-led approach, you will have responsibility and accountability for developing and implementing successful sector strategies and proactively generating leads to build, maintain and convert your own high-value pipeline.
- You will be a motivated, tenacious, resilient expert in corporate partnerships, and be able to seek out and develop new strategic, mutually beneficial partnerships that will generate significant income and awareness for Marie Curie.
- These roles require someone who is a strategic and commercial thinker, with the ability to maximise both short term opportunities and plan for the long term. You will have strong sector/industry networks, an expert understanding of corporate partnerships and have a proven ability to lead, develop and implement ambitious sector strategies.
- Essential to these roles is an ability to build strong internal and external relationships, and the ability to lead, motivate and support other team members. You will need to collaborate to produce high quality, tailored new business proposals, pitches and vote strategies at pace.

These roles will also require a willingness to travel across the UK.

Additional Criteria for Success:
- Proven track record in securing 6 or 7 figure corporate partnerships
- Experience of working on Charity of the Year (COTY), strategic, commercial and foundation partnerships.
- Experience of winning new business across a range of income streams, including Charity of the Year, CRM and sponsorship.
- Evidence of writing proposals, delivering pitches and winning corporate partnerships with a £100k+ value.
- Experience of identifying, prospecting and securing commercial relationships with corporate organisations in a charitable and / or commercial setting.

Contract: Permanent
Salary: £34,500.00 - 41,500 + LWA £3,500 if applicable
Location: This role can be hybrid or home-based and can be based anywhere within the UK.
Application & Interview Process
- As part of your online application please submit your CV plus a paragraph outlining your interest in/suitability for the role.
- Close date for applications: Sunday 27th October 2024. We encourage early applications as we may start screening prior to the deadline.

Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]

ISEAL is offering an exciting opportunity for a proactive and well-organised individual to support the ISEAL Innovations Fund.  The role will provide thoughtful administrative, logistics, and communications support, and will offer valuable exposure to ISEAL members’ work and ISEAL’s approach to catalysing global efforts to advance on critical social and economic sustainability issues.

The Coordinator will have a key role in the administration of grants provided through ISEAL´s Innovations Fund, supporting the grant making processes and the review of grantee project progress and learning. The Innovations Fund is ISEAL’s grant-making facility for collaborative projects to enhance the efficiency and effectiveness of sustainability systems.

To be considered for this role, you will be highly organised with great attention to detail and a committed approach to serving customers or stakeholders. With an ability to work efficiently and independently and the initiative to take things forward within an agreed scope, you are comfortable in your communications and interactions with colleagues and external stakeholders. You enjoy working on multiple tasks and activities at the same time, using or developing systems to prioritise tasks.  You will have gained a good level of experience already in roles focused on project administration and communication with customers or stakeholders, ideally in a non-governmental or membership organisation. 

In return, ISEAL can offer inspiring insight into the world of sustainability initiatives and sustainability issues, a supportive organisational culture, and good opportunities to develop professionally and personally in an international NGO environment.

The key responsibilities we entrust you with

Innovation Fund administration

• Provide administrative support for day-to-day operations of the Innovations Fund
• Implement project processes, including preparing and finalising contracts, coordinating payments, and maintaining project-related systems (e.g., tracking deliverables, activities, and invoices and expenditures)
• Coordinate project and grantee meeting logistics and agenda preparation; take notes and track and implement follow up actions
• Monitor grantee compliance with reporting requirements and communication guidelines, reporting issues and coordinating appropriate follow up action
• Support organisation and delivery of community events

Learning and Communication activities

• Carry out analysis of grant project data and progress
• Contribute to monitoring and learning activities, and keep records on appropriate systems
• Support production of communication products (e.g. project summaries, case-studies)
• Collect information on grant projects from existing project materials, and support with the implementation of specific activities to extract project learnings and insights in collaboration with other Fund staff
• Collect/extract data, statistics from Innovation Fund grants and unsuccessful applications to support in identification of key lessons and trends 
• Upload and keep up to date grant, contact and event participant records on Mondaycom, Salesforce, and other relevant systems 
• Support the analysis of these and other databases, preparing data summaries, graphs and diagrams with Excel and other tools, and drafting presentations for internal learning and reporting

Experience, Knowledge and Attributes

• Experience working in a support/administrative role, ideally in an international NGO, professional or membership organisation, or research/knowledge organisation
• Strong administrative and organisational skills, and experience with project administration, meeting/event organisation, logistics, etc.
• Skills and interest in information systems, data tracking and/or monitoring and evaluation, with some experience supporting on contact management and information/data tracking and analysis
• Understanding of what standards systems are and how they help deliver change on sustainability issues
• Confidence in communications with colleagues, customers and external partners, displaying professionalism & right level of tact and awareness of others
• Good time management and ability to efficiently organise and deliver multiple tasks simultaneously
• Able to work independently, including in a remote work environment, and to ask for clarification/direction when needed
• Collegial and able to thrive in a dynamic work environment while supporting multiple colleagues
• Excellent written and spoken English
• Confidence in using IT systems, familiarity with virtual meeting tools (e.g. MS Teams, Zoom, etc), use of databases (e.g. Salesforce) and proficiency in MS Office
• Desire to contribute to a more sustainable world

Additionally desirable

• Comfortable in providing support in public speaking situations (e.g. webinars, workshops etc)
• Experience in grant making or monitoring and evaluation

About ISEAL

ISEAL supports ambitious sustainability systems and their partners to tackle the world’s most pressing sustainability challenges – from the climate emergency and biodiversity crisis to human rights and persistent poverty. ISEAL Community Members include many of the most respected sustainability schemes worldwide and are active across a diverse range of sectors. Read more about us on iseal(.)org. 

ISEAL´s culture and how we will help you thrive

Our values are Connection, Empowerment, Inspiration, Wellbeing, Effective Working and Creativity.

These are traits we value in each other and in the organisation overall and we instil these in all our processes and interactions.

The issues we work on are of a global nature and our team reflects this, with individuals from many different backgrounds and nationalities. We know this diversity adds to the high quality of work we deliver as an organisation and through our commitment to diversity and inclusion we want to add strengths and perspectives in our team with each recruitment. Diversity for us includes race and gender identity, age, disability status, sexual orientation, religion and many other areas forming part of someone´s identity. We are proud to be an equal opportunities employer.

As an organisation, we also support our people in their personal and professional development, with specific budgets and processes enabling individuals to take advantage of growth and development opportunities.

We offer 25 days of annual leave, to which we will add a day a year after 2 years (to a maximum of 30 days), as well as an extra five days as a one off once you have been with us for a full five years.

We recognise individuals’ preferences when it comes to where and when to work through a hybrid working model with a minimum of 4 days per month in the London office as well as the opportunity to apply for flexible working arrangements to suit individual´s needs.

Other relevant information

Term: This is a permanent contract

Salary: £30,000-£34,500 p.a. depending on experience (full time, 37.5 hours per week)

Location: London is the preferred location. Applicants will need to provide evidence that they are entitled to work in the UK. An ability and willingness to work in a hybrid work environment is required.

International travel: The post holder may be required to undertake occasional international travel

Ideal start date: asap

How to apply

Specific enquiries about this role and the application process can be sent to the recruitment(at)isealalliance(.)org.

Deadline for applications is 21 October

Please note that we will only contact shortlisted applicants.

Interview process

Please see below the planned interview process (please note that we will endeavor to keep to this schedule, but some dates may be subject to change)

First interviews (Teams): 25-28 October

Pre-interview timed exercises (between 60 – 90 minutes from home): 30 Oct – 3 November

Panel interviews (Teams): w/c 4 November

Decision: 14 November

Accessibility

If candidates required additional time or other considerations for the interview process, we are committed to accommodating any reasonable requests.

Please note that ISEAL will cover travel expenses for in person interviews for candidates travelling from outside of Greater London. ISEAL also covers caring expenses for candidates who are carers and need to arrange of cover for the duration of the interview/exercises

We have an exciting opportunity for an Independent Domestic Violence Advocate (IDVA) to join the DRIVE IDVA Team working 37.5 hours a week. This role involves both face-to-face and virtual support in a hybrid model of working, with travel throughout London. Do you want to join a committed and inspiring team? Do you want to help make a real difference every day? Do you want to contribute to change & improve the quality of lives of survivors of domestic abuse?

Do you have resilience & adaptability? Can you work effectively with a focus on safety and customer service and care?If yes, then we'd love to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression
• Clinical supervision and group reflective practice

About the role:
As a DRIVE IDVA, you will: -

• Work in partnership with other professionals to ensure that risk management and safeguarding duties are effectively met.
• Develop and maintain effective partnership working with statutory, private and voluntary agencies to address the issue of domestic abuse.
• Implement effective ways of working with victims and those supporting them to increase safety and reduce harm.
• Hold a case load focusing on high-risk survivors of domestic abuse to provide, medium to long term support, based on thorough risk assessment and individual safety and support planning.
• Attend regular case meetings with the DRIVE Case Managers and partnership agencies
• Work within a multi-agency framework consisting of MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse.

You will need:

• Have a knowledge of help-seeking barriers and support needs of victims of domestic abuse (in heterosexual or same-sex relationships).
• Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.
• Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
• Understand safeguarding issues, and the legal responsibilities surrounding these issues.
• Direct service delivery to victims of domestic abuse or other vulnerable people.
• Have excellent communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.
• Have a strong crisis management skills and the ability to deal with stressful and difficult situations.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

We have an exciting opportunity for an Independent Domestic Violence Advocate (IDVA) to join the DRIVE IDVA Team working 37.5 hours a week. This role involves both face-to-face and virtual support.

Do you want to join a committed and inspiring team? Do you want to help make a real difference every day? Do you want to contribute to change & improve the quality of lives of survivors of domestic abuse?Do you have resilience & adaptability? Can you work effectively with a focus on safety and customer service and care?

If yes, then we'd love to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression
• Clinical supervision and group reflective practice

About the role:

This role is home and office based, with travel throughout London. As a DRIVE IDVA, you will: -

• Work in partnership with other professionals to ensure that risk management and safeguarding duties are effectively met.
• Develop and maintain effective partnership working with statutory, private and voluntary agencies to address the issue of domestic abuse.
• Implement effective ways of working with victims and those supporting them to increase safety and reduce harm.
• Hold a case load focusing on high-risk survivors of domestic abuse to provide, medium to long term support, based on thorough risk assessment and individual safety and support planning.
• Attend regular case meetings with the DRIVE Case Managers and partnership agencies
• Work within a multi-agency framework consisting of MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse.

You will need:

• Have a knowledge of help-seeking barriers and support needs of victims of domestic abuse (in heterosexual or same-sex relationships).
• Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.
• Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
• Understand safeguarding issues, and the legal responsibilities surrounding these issues.
• Direct service delivery to victims of domestic abuse or other vulnerable people.
• Have excellent communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.
• Have a strong crisis management skills and the ability to deal with stressful and difficult situations.

Please see attached Job Description and Person Specification for further details.

About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

We are a not-for-profit organisation committed to increasing the diversity and numbers of young people entering engineering and technology to meet the future workforce needs, as well as promoting roles that help us work towards net zero and drive environmental sustainability.

Are you a relationship manager with an interest in engaging young people in Engineering and Technology? This role is a fantastic opportunity to work with a range of organisations – engineering institutions, government organisations, large businesses and SMEs – to inspire the next generation to consider a career in our transformational and growing industry.

The Professional Institutions and Stakeholder Executive is a key role within the Business & Industry Team at EngineeringUK, with a particular focus on supporting our work to build and nurture relationships with the UK’s 39 licensed Professional Engineering Institutions and leading our work to drive connectivity to clusters of Small to Medium-sized Enterprises (SMEs) across the UK. The role involves managing key relationships, expanding our connections in the sector, and delivering on financial targets. You will also represent the Professional Institutions team in cross-team meetings, contribute to event management, and provide essential administrative support.

This is a great role for someone who enjoys variety in their role, engaging with multiple stakeholders, and who can think creatively about the relationships we have and seek to forge. Experience of working in STEM or in similar roles is not vital, but a proactive approach and interest in the work we do is important.

About EngineeringUK

Our purpose is to drive change so more young people choose engineering and technology careers.

Our vision is that the UK has the workforce needed for engineering and technology to thrive, to improve sustainability and to achieve net zero.

Our mission is to enable more young people from all backgrounds to be informed, inspired and progress into engineering and technology.

In the UK, we don’t have enough engineers and demand is going up. So, we need more young people to realise there could be a future for them in engineering and technology. To really thrive, we need a stronger, more diverse and representative workforce and for that we have to do things differently to make engineering more appealing.

We are a not-for-profit working with hundreds of organisations across business, education, professional institutions and the third sector so we can all grow the future talent pool together. We drive that collective effort through research and evidence, leadership, activities for schools and advocacy, with a focus on long-term sustainability.

We guided by a series of values that we apply to all our activity:

· We are inclusive and care about diversity. We understand that we have different needs and create opportunities for everyone's voice to be heard

· We are collaborative. We listen, share and work in partnership to achieve our vision

· We are curious and keen to learn. We challenge ourselves and others to innovate and experiment

· We are insightful. We evaluate what we do and draw on research to make decisions and to improve our collective understanding

· We are driven by a strong sense of purpose. We are determined to make an impact and achieve our goals

About the role

The Professional Institutions and Stakeholder Executive role will be part of the Business & Industry team (12 people), who have responsibility for all funding and industry relationships across EngineeringUK. The team works strategically with stakeholders across the engineering, technology and education sectors, to support our mission to increase the number and diversity of young people choosing engineering and technology careers.
 

The Professional Institutions and Stakeholder Executive is a key role within the Business & Industry Team at EngineeringUK, with a particular focus on supporting our work to build and nurture relationships with the UK’s 39 licensed Professional Engineering Institutions and leading our work to drive connectivity to clusters of Small to Medium-sized Enterprises (SMEs) across the UK. Reporting to the Head of Professional Engineering Institutions and Partnerships the role involves managing key relationships, expanding our connections in the sector, and delivering on financial targets. You will also represent the Professional Institutions team in cross-team meetings, contribute to event management, and provide essential administrative support.
 

This is a great role for someone who enjoys variety in their role, engaging with multiple stakeholders, and who can think creatively about the relationships we have and seek to forge. Experience of working in STEM or in similar roles is not vital, but a proactive approach and interest in the work we do is important.

The role is London based at our office at 10 Lower Thames Street, London EC3R 6EN and may involve some travel in the UK.  We believe that hybrid working has many benefits and are pleased to offer flexible working with a minimum of 2 days (or 40%) a week in the office and the option for a flexible start and end to the working day in our vibrant central London office overlooking the Thames. Further details on our flexible working practices can be discussed at interview or you can reach out to a member of our HR team.
 

Further details of the role can be found in the job description and person specification.

 

Person specification

Essential Skills / Competencies

• Proven experience in managing key accounts and building relationships with stakeholders

• Demonstrable experience working with professional institutions, SMEs, or business networks

• Proactive and self-motivated with the ability to work independently

• A team player with a collaborative mindset and ability to work across a team and wider organisation, with many relationships managed virtually

• Ability to deliver on financial targets and manage funding relationships

• Excellent planning, organisation, and administrative capabilities

• Strong written and verbal communication skills, able to represent the organisation with confidence

• Strong administrator with ability to suggest and implement improvements to processes

• Track record of high-quality event and meeting management

• Detail-oriented and highly organized, capable of managing multiple priorities.

• Strong interpersonal skills, able to engage with stakeholders at all levels.

• Experience using all Microsoft systems, with proficiency in Excel and PowerPoint

• Good quality writing skills, with ability to write concisely and clearly

• Experience of managing a varied workload and organising your time effectively

• Good research skills, with ability to synthesise information quickly.

• Commitment to our mission and values, you will be able to engage with our values and work in a way that supports our commitment to equity, diversity and inclusion

Education / level of experience

• There are no firm requirements but this role will suit someone with a few years of relevant experience

• Helpful previous experience includes using a CRM system and having had a role in external-facing client or member relationships

EngineeringUK is committed to being an inclusive workplace, where everyone feels they belong.  This is supported by the dedicated work we are doing to ensure our policies and practices are inclusive and that our staff are trained to be able to fulfil this commitment.

We value the benefits of a diverse workforce and encourage applications from people of all backgrounds and experiences.  Our recruitment process is designed to be as accessible and inclusive as possible and to ensure people are individually assessed regardless of their backgrounds or characteristics. We are an equal opportunities employer and are open to flexible working, including job share.

Applying for this role

Applications

If you would like to request to submit your application in an alternative format to support accessibility, please let us know.

The deadline for applications is 12:00 noon on 30 October 2024.

Interviews

Applications will be assessed against the requirements for the post as set out in the Role Profile and Person Specification.
 

We are a Disability Confident committed employer. We guarantee an interview to any disabled people who meet the minimum requirements of the role. Additionally, if there are any reasonable adjustments we can make to make this process easier for you then we are happy to do so. Just complete the relevant sections of the online application form. 
 

We aim to notify candidates who have been shortlisted on 1st November 2024. If you have not heard from us after this date, please assume that you have not been successful.
 

First interviews will be held on 5th November 2024.

What can we offer you?

• Competitive salary

• 28 days paid annual leave (plus bank holidays), in addition we normally close for the Christmas week

• Competitive pension (10% employer contribution)

• Annual bonus opportunity

• Flexible working

• A vibrant office with terrace overlooking the Thames embankment and Tower Bridge

• Employee Assistance Programme

• Life Insurance (4 x salary)

• Long term illness/incapacity insurance cover (permanent health insurance or PHI)

• Annual private health check for all employees over 40 once they have completed their probationary period and to employees over 35 after 3 years’ service

• Discounted gym membership

• Yearly flu vaccination

We have an exciting opportunity for an Independent Domestic Violence Advocate (IDVA) to join the Merton Domestic Abuse Team working 37.5 hours a week. This role involves both face-to-face and virtual support in a hybrid model of working, including working from home, Merton Civic Centre and the Merton One Stop Shop.

Do you want to join a committed and inspiring team? Do you want to help make a real difference every day? Do you want to contribute to change & improve the quality of lives of survivors of domestic abuse?

Do you have resilience & adaptability? Can you work effectively with a focus on safety and customer service and care?

If yes, then we'd love to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression
• Clinical supervision and group reflective practice

About the role:

This role is a hybrid working role based in Merton Civic Centre.

As an Independent Domestic Violence Advocate you will:

• Implement effective ways of working with victims and those supporting them to increase safety and reduce harm.
• Provide a high-quality, front-line service to victims of domestic abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+
• Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse.

You will need:

• Have a knowledge of help-seeking barriers and support needs of victims of domestic abuse (in heterosexual or same-sex relationships).
• Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.
• Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
• Understand safeguarding issues, and the legal responsibilities surrounding these issues.
• Direct service delivery to victims of domestic abuse or other vulnerable people.
• Have excellent communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.
• Have a strong crisis management skills and the ability to deal with stressful and difficult situations.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

We have an exciting opportunity for an Independent Domestic and Sexual Violence Advocate (IDSVA) to join the team in London, working 37.5 hours a week. The role will be co-located three days a week with Sexual Health London at Chelsea and Westminster Hospital and join our established IDVA team at the hospital trust.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the Role:

This role involves both face to face and virtual support in a hybrid model of working. There is an expectation that you will do a mixture of working from home, our office in Old Street and in co-location at Chelsea and Westminster Hospital.

As a Hospital Independent Domestic and Sexual Violence Advocate you will:

• Implement effective ways of working with victims to increase safety & reduce harm
• Provide a high-quality, front-line service to victims of domestic and sexual abuse
• Work within a multi-agency framework consisting of the MARAC & local partnership responses to domestic and sexual abuse
• Run group training sessions & share your specialist knowledge with acute staff across the hospital

Please note that the successful applicant will be required to sign an honorary contract with the Hospital Trust in addition to their contract of employment. You will need:

• knowledge of help-seeking barriers and support needs of victims of domestic & sexual abuse
• an understanding of domestic & sexual abuse & it's impact
• knowledge of risk assessment, safety planning & risk management
• Understand safeguarding issues, and the legal responsibilities surrounding these issues
• Experience of direct service delivery to vulnerable people
• Good communication, negotiation & advocacy skills, both written & verbal, able to interact with a range of agencies & individuals
• Strong crisis management skills & the ability to deal with stressful & difficult situations

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

We have an exciting opportunity for an IDVA to join team in London, working 37.5 hours a week. This role is co-located in Homerton Hospital, Hackney.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…

What we offer:

• At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
• Flexible working options including hybrid working
• 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
• An extra day off for your Birthday
• £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
• Pension with 5% employer contribution
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance program & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

As an IDVA you will be working as a member of the London Domestic Abuse team supporting clients through the co-location at the hospital liaising directly with departments such as ED/ Safe Guarding/ Maternity as well as supporting through the criminal justice system. You will work in partnership with other agencies aiming to increase the level of domestic abuse prosecutions.

As an Independent Domestic Violence Advocate you will:
Implement effective ways of working with victims and those supporting them to increase safety and reduce harm.
Provide a high-quality, front-line service to victims of domestic abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+
Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse.

You will need:

• Have a knowledge of help-seeking barriers and support needs of victims of domestic abuse (in heterosexual or same-sex relationships).
• Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.
• Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
• Understand safeguarding issues, and the legal responsibilities surrounding these issues.
• Direct service delivery to victims of domestic abuse or other vulnerable people.
• Have excellent communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.
• Have a strong crisis management skills and the ability to deal with stressful and difficult situations.

Please see attached Job Description and Person Specification for further details.

About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

We have an exciting opportunity for an Independent Domestic Violence Advocate to join the team in London, working 37.5 hours a week. This is a hybrid role working both from home and our London office as well as travelling to meet clients.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
• Pension with 5% employer contribution
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

You may be a qualified IDVA or a Domestic Abuse Outreach Worker wanting to work alongside health professionals in a hospital environment, although we will consider applicants from other fields providing you are able to demonstrate your knowledge and understanding of domestic abuse. You must be comfortable with running group training sessions and be willing and able to share your specialist knowledge with acute staff across the hospital. Excellent communication skills, a proactive approach and the confidence to be able to influence the way in which this service is delivered are key.

Please note that the successful applicant will be required to sign an honorary contract with the Hospital Trust in addition to their contract of employment.

You will need:

• Have a knowledge of help-seeking barriers and support needs of victims of domestic abuse (in heterosexual or same-sex relationships).
• Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.
• Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
• Understand safeguarding issues, and the legal responsibilities surrounding these issues.
• Direct service delivery to victims of domestic abuse or other vulnerable people.
• Have excellent communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.
• Have a strong crisis management skills and the ability to deal with stressful and difficult situations.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.



We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.