Customer Assistant Jobs in Edinburgh
Location: remote – home
Hours of Work: 18.75 hours (including weekends, evenings and bank holidays)
Contract: permanent, full time
Salary: £12,230 per annum (£24,467 FTE)
Closing date: Wednesday 30th October at 11.59pm
Annual Leave: 33 days (plus eight bank holidays pro rata)
Benefits:
- enhanced maternity, paternity, adoption, and shared parental pay
- family-friendly policies
- 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
- free health cashback plan (Medicash): employee cover plus up to four dependent children
- 24/7 virtual GP access (UK registered), plus access to Best Doctors
- free, confidential employee assistance programme (Medicash)
- access to wellbeing app (healthy living tips and Bright TV )
- flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
- learning and development committed (bespoke training, LinkedIn Learning etc)
- employee health and wellbeing committed (Menopause Friendly accreditation, Disability Confident employer etc)
Background:
Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.
Purpose of the job/About the role
We are excited to announce an opportunity for a passionate Fundraising Community Coordinator to join our virtual events team. You will play a crucial part in managing the Facebook Groups for our events, ensuring an exceptional experience for our dedicated supporters.
As the Fundraising Community Coordinator you will be responsible for posting on our Facebook Groups, supporting the Virtual Events Assistant to create engaging content that will inspire and uplift our supporters, driving positive interactions within the community. You will actively engage with supporter posts, promptly responding to inquiries, and extend warm welcomes to new members. You will also assist with the development of the supporter experience, including helping to improve fundraising resources, creating FAQ’s and gathering compelling case studies to further drive support. Additionally, you will provide administrative support to the whole team, acknowledging donations, and offering an exceptional experience to our event supporters via phone, email and Facebook, becoming a Facebook fundraising expert.
To succeed in this role will have a proven track record of building positive relationships, networking, and delivering exceptional customer service. You will have experience of following processes and have strong organisational and planning skills. Experience in managing Facebook groups and utilising databases will be highly beneficial. Above all, we are seeking a candidate with an adaptable and proactive “can-do” attitude.
If this sounds like you, join us now and be part of a team dedicated to making a real difference in the lives of those affected by dementia.
Our Culture
In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.
Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.
This role will be subject to a Basic DBS check.
By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.
*Please note that any decision on flexible working is based on business needs
The client requests no contact from agencies or media sales.
We have an exciting opportunity to join our Income Generation and Engagement Team as an Assistant Community Fundraiser!
As an Assistant Community Fundraiser, you will be an integral part of supporting the Community Fundraising team to reach their annual income target. You will oversee the running of the Kinross fundraising office, including stock management and managing a small team of volunteers. You will help support the team by co-ordinating supporter and volunteer communications, and attend fundraising events when required.
About You
- Experience in an office or customer facing environment
- Ability to work independently within the role, under your own initiative and cooperatively as part of the Community fundraising team.
- Excellent administration skills with a sound working knowledge of CRM databases, Windows-based software, including Word, Excel and Outlook and Teams.
- Exceptional time management and organisational skills, with experience of managing multiple projects at any given time, prioritising and meeting agreed deadlines.
- Ability to vary communication style (both written and verbal) to reflect the needs of the audience.
- Excellent attention to detail
- Knowledge and demonstrable experience of adhering to data handling/GDPR laws and codes of conduct
- Current Driving Licence and access to a car
Further Information and How to Apply
At CHAS, staff and volunteers work together as one team, focused on the common goal of reaching every family in Scotland who needs our support. All CHAS staff will at some point work with or alongside volunteers and will be expected to support volunteers.
Our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together because no-one should face the death of their child alone. As Assistant Community Fundraiser, you will be instrumental in achieving this vision.
This role will be based in the Kinross office, with some hybrid working along with travel to other CHAS sites as required for meetings and for picking up / dropping off materials with supporters.
Please note that a driving licence and access to a car will be essential for this role. In a community fundraising role, there will be a requirement to transport yourself and materials between sites, including cash. This is an essential task.
Follow the link below to find more information including:
· Full job description
· Full list of benefits
· Contact details to arrange an informal chat with the hiring manager.
· Contact details for support with the recruitment process.
To apply you will be asked to answer a couple of questions and submit your CV or complete our full application form.
The client requests no contact from agencies or media sales.
Turn2us is a national charity tackling financial insecurity. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.
As an equal opportunities employer, we are committed to equity, inclusion and diversity and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.
As the Programmes Assistant at Turn2us, you’ll be a vital member of the Edinburgh Trust team within our Programmes & Partnerships Directorate. Your work will support the Head of Edinburgh Trust, allowing them to focus on strategic initiatives related to poverty reduction, co-production, and community engagement. The role includes a variety of tasks such as managing the Head’s diary and inbox, coordinating meetings, and maintaining an efficient filing system for key documents across the programmes portfolio. This position offers a fantastic opportunity to engage with exciting initiatives, connect with diverse stakeholders, and expand your knowledge and experience in areas like programme management and community support, all while contributing to our mission of tackling financial insecurity.
The ideal candidate will have proven experience in administration or a similar role, with strong skills in diary management. You should possess excellent organisational and time management abilities, enabling you to effectively juggle multiple tasks. We are looking for someone who is adaptable, proactive, empathetic, and skilled in communication and collaboration. An open-minded approach and the ability to devise creative solutions to administrative challenges are essential.
We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of 4 days a month.
Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.
Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).
Closing date: 11/11/2024
1st interview date: 21/11/2024
About Us
This is a fantastic opportunity for a highly organised and motivated person to join us in the fight against cancer. This pivotal role will oversee the day to day management of the charity alongside running effective fundraising campaigns.
At The Cancer Treatment and Research Trust, our mission is to enable our consultants and scientists to translate laboratory research into clinical trials and new life-saving treatments.
Each year we fund studies into a wide variety of cancers which include ovarian, lung, urological & melanoma. We are also the only charity in the UK funding research into Gestational Trophoblastic Disease, a rare cancer that occurs during or after pregnancy.
About the Role
The successful candidate will oversee the day to management of the charity, ensure effective fundraising activity, provide support for the Board of Trustees and facilitate the smooth running of the charity. As part of this you will ensure the accounts are prepared in a timely way with the assistance of our book keeper and accountants. You will also work with our web-designer to ensure the website is kept up to date and the annual charity report and return are prepared and submitted on-time.
You will oversee all fundraising activity including maintaining existing campaigns and our CRM system, and provide excellent stewardship to supporters, responding to enquiries, thanking them in a timely manner and supporting supporters with their fundraising activities. You will have experience of a similar charity role and be passionate about fulfilling our mission to save lives through research.
Please download the job description for full details.
If you would like to apply, please send your CV together with a covering letter no longer than 2 sides of A4 that clearly demonstrates how you meet the knowledge, skills, and experience requirements of the role.
The client requests no contact from agencies or media sales.
Job Title: Fundraising Officer– UK based
Contract type: Permanent – part time 21 hours per week
Salary: £28,000 FTE
Base: Remote
Reports to: Fundraiser
Do you want to make a difference to the lives of others? Do you want to work with like-minded professionals in a great team?
Rees seeks to support those who have, at some stage in their lives, been in foster care or residential care, including those with custodial experience. The charity understands the importance of having a lifelong support network. Our aim is to help care experienced people thrive in all aspects of their lives at any age. We listen, offer help and guidance and we develop projects that really can make a positive difference.
Rees Foundation delivers learning and development opportunities to public and voluntary sector commissioners, businesses, other agencies, and professionals.
The Fundraising Officer will join the charity during an exciting time as it grows and expands its business development, fundraising and income generation.
This role can be undertaken remotely so we are accepting applications from anywhere in the UK, although you will be required to attend the office in Worcestershire at least monthly.
There will be some UK travel required on occasion so the successful candidate should be willing to travel.
Position Overview
We are seeking a highly motivated and organised individual to join our team as a Fundraising Officer. In this role, you will play a vital part in supporting our fundraising efforts to advance our impact in supporting care experienced people.
The Fundraising Assistant will work closely with the Fundraiser to execute various administrative and operational fundraising activities, manage donor relationships, and contribute to the overall success of our fundraising initiatives.
We’re looking for someone with great people skills, as well as drive, initiative, and determination. You’ll excel in communication, both face-to-face and in writing, with a knack for crafting persuasive funding proposals tailored to various stakeholders. You’ll be diligent with details and accuracy and have a dynamic approach to your work. You will be a natural problem solver, always looking to improve upon current processes to enhance efficiency. You will develop and maintain both internal and external contacts and be able to research and undertake analysis of funding streams, bids, and tenders and support in their collation and submission.
Responsibilities include but may not be limited to:
Prospect Research:
Conduct research on prospective donors, including individuals, corporations, and foundations, to identify new funding opportunities and support donor cultivation efforts.
Communication:
Conduct research and develop compelling fundraising proposals for trusts, foundations, corporations, and individuals. Assist in creating and distributing engaging fundraising materials, including appeal letters, newsletters, and social media content, to captivate donors and promote our fundraising initiatives.
Donor Management:
Assist in maintaining donor records, including contact information, donation history, and communication preferences, using a CRM database.
Donation Processing:
Process donations, issue acknowledgment letters, and ensure accurate recording of donations in the database.
Fundraising Campaign Support:
Assist in the planning, coordination, and execution of fundraising campaigns and events, including mailings, online fundraising initiatives, and donor appreciation events.
Grant Administration:
Assist in the preparation of grant proposals, reports, and other grant-related materials, ensuring compliance with grant requirements and deadlines.
Reporting:
Generate reports on fundraising activities, donor trends, and campaign outcomes to track progress and inform decision-making.
Administrative Support:
Provide administrative support to the Fundraiser, including scheduling meetings, preparing documents, and managing correspondence.
Collaboration:
Collaborate with staff across departments to integrate fundraising efforts with other organizational activities and initiatives.
Strategic:
Work closely with the Fundraiser to develop and implement the charity’s fundraising and income development strategy.
It will be beneficial if you have a working knowledge of the UK charity framework and Fundraising Regulatory requirements.
Joining the Rees Foundation will give you the opportunity to thrive in a diverse and passionate working environment. You will be able to develop your commercial and Foundations/Trust bid writing and fundraising skills to secure vital resources and contribute to the growth and impact of the organisation. If you are passionate about making a positive difference, we invite you to apply for this exciting role.
The client requests no contact from agencies or media sales.
Contract: Full-time, permanent. We welcome proposals for flexible working arrangements.
Salary: Starting at £50,000 to £55,000 per annum
This is an exciting, creative opportunity to be a key member of the Senior Management Team, leading an ambitious fundraising strategy while ensuring that all fundraising activity aligns with the Festival's core organisational mission and values.
Reporting to the Festival Director and overseeing a team of five fundraisers responsible for bringing in significant income, this role will be crucial in ensuring the Book Festival’s ongoing success and ability to meet its targets and goals.
As well as team management, the Development Director will personally manage a small high-value portfolio of funding relationships across all income streams and will have significant opportunity to develop new income streams, including legacies and US fundraising, as well as continuing the growth of the existing areas of income.
Closing date for applications: Monday 11 November at 12.00 midday
Interviews will be held: w/c 18 November 2024
We welcome conversations with potential applicants. Please contact our Executive Assistant, Danielle McCann in the first instance to arrange a call with Festival Director Jenny Niven.
The client requests no contact from agencies or media sales.
Location: Remote
Contract type: Fixed Term, 1 Year
Salary: £60,000 per annum
Hours: 37.5 per week
Closing date: Sunday 27th October 2024 at 11:30pm
Please note, we are actively interviewing for this role and we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Are you passionate about driving HR excellence and delivering top-notch customer service? Do you have extensive HR leadership experience? Then join Shelter as an Senior Consultant - HR Specialist and join our fight for home.
About the role
In this role, you'll be at the forefront of shaping and implementing strategic and operational HR processes that enhance employee experiences and operational efficiency. You’ll work closely with the HR Leadership Team to provide expert advice on employee relations, pay and reward, case management, and more.
Your key responsibilities will include coaching and supporting HR staff and senior managers through complex employee relations cases, as well as advising on pay and reward strategies. You’ll lead process improvement initiatives to ensure our HR systems are effective, consistent, and aligned with Shelter’s policies. Additionally, you’ll play a critical role in data reporting, identifying HR trends, and making recommendations to continuously improve our service delivery.
About You
To be successful in this role, you'll need to bring significant experience and deep expertise in Employee Relations and UK Employment Law, with a proven track record in managing complex cases. You should have exceptional stakeholder management skills, as well as experience in reviewing and implementing HR policies and procedures.
With MCIPD qualifications (or equivalent experience), you’ll be able to confidently guide our HR team and managers through the employee relations cycle, pay and reward challenges, and the nuances of HR data reporting. Your strong communication skills, both verbal and written, will be essential in helping diverse groups understand and navigate HR practices and policies.
We’re looking for someone who is not only knowledgeable but also resilient, proactive, and able to thrive in a fast-paced environment. If you have experience in assessing and improving HR processes, a passion for continuous learning, and a commitment to supporting and developing your HR team, then you could be the perfect fit for this role at Shelter.
Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
About the team
The Strategy Enablement directorate brings together our core support functions of HR Delivery, Finance, Tech & Data, Governance, Planning and Property. Led by the Director of Strategy Enablement and four Assistant Directors.
We do not see our support functions as merely transactional, but we are both enablers and keepers of Shelter’s strategic objectives. Striving to be a centre of excellence we work with colleagues to ensure organisational objectives are clear and strategically aligned, whilst supporting with the removal of any internal obstacles that emerge on the way.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We are committed to combatting racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV and supporting statement, ensuring you cover the 8 'About You' points in the job description.
Please provide specific examples and demonstrate how you address the behaviours below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Head of Brain Injury Service
Lead a passionate team dedicated to transforming the lives of children and families affected by acquired brain injury. Join us as our Head of Brain Injury Service and make a lasting impact through our inclusive, compassionate and innovative support programme.
The Child Brain Injury Trust was originally set up by a group of medical professionals. The organisation has evolved over the years and is now the leading UK organisation supporting families and professionals affected by childhood acquired brain injury. Working in consultation and collaboration with families and professionals, the charity aims to ensure families can access the support they need, when they need it and to ensure they have the best possible chance of reaching their potential.
As Head of our Brain Injury Service, you will be joining the charity at an exciting time, as we have just launched our new five-year strategy – Elevating families, enriching futures. The strategy is our most exciting yet as we look to increase our reach and embed 4 key areas of support: early intervention (currently we work in major trauma centres and specialist hospitals across the UK), community inclusion, educational services and virtual support. Although our programme delivery model is not completely defined and embedded, we have a strong framework and a dedicated team who are eager and committed to our strategic goals. We are developing our service in line with the future needs of families and as such we are looking to appoint an individual who is passionate about childhood acquired brain injury, team development and leadership. By joining an inclusive, compassionate and forward-thinking team, you will be part of developing and growing our highly regarded charity.
The purpose of this role is to provide overall strategic input, direction, development and operational management for the national brain Injury support service. To lead our whole brain injury service team to achieve the five-year strategy.
As well as exceptional leadership and management skills, you will need to enjoy developing and maintaining relationships with a large range of key stakeholders from the clinical, legal and corporate sectors.
We are looking for a confident and experienced individual who has evidenced previous compassionate leadership experience which will be essential and your values will lead your success.
This is a varied and exciting leadership role for the right individual, where no two days are the same. If you are adaptable, solution focused and have excellent management and leadership skills then we are keen to hear from you. Thank you for your interest in this position.