Customer Advisor Jobs in Glasgow
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
World Jewish Relief created the Specialist Training and Employment Programme (STEP) for refugees in 2016 and today we are the largest provider of specialist employment support to refugees in the UK.STEP aims to support and empower people with experience of forced migration through a tailored employment programme that addresses the complex barriers refugees face in preparing for, and ultimately finding, work in the UK.
STEP for people seeking asylum is an exciting new specialised programme, working with people in the asylum system by providing high quality advice and guidance and delivering group pre-employability workshops. The post holder will play a pivotal role from the start of this programme in its first year of delivery.
You will prepare participants for employment (where appropriate) and help them to achieve their chosen training and employment objectives. You will work to a variety of performance targets based on the progression outcomes of participants such as successful delivery of workshops, completion of training courses, volunteering, and achieving and sustaining paid employment.
The STEP Employment Advisor will work remotely, and can be based anywhere in the UK, however you will need to be able to travel regularly for community outreach, engagement and workshop delivery.
About you
We are looking for candidates who have:
- Proven experience or knowledge within the refugee employment sector
- Understanding of the issues and challenges faced by unemployed people seeking asylum when accessing pre-employment activities or employment (when they have the right to work)
- Experience of providing advice and guidance and supervising a caseload of clients
- Experience of designing and facilitating group workshops
- Excellent interpersonal and communication skills
- Good IT skills (CRM Database, Microsoft Word, Excel, Outlook)
- Cross-cultural sensitivity and the ability to work with clients with varying levels of English
- Competency in a second language desirable e.g. Arabic, Amharic, Dari, Farsi, Pashto, Tigrinya, Ukrainian
Benefits
We offer a range of benefits including:
- 23 days holiday plus bank holidays and Jewish holidays.
- Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
- Life Insurance – up to 3 times salary to nominated beneficiaries.
- Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
- Enhanced maternity & paternity pay.
- Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
- Season ticket / travel to work loan.
- Cycle to Work Scheme.
- We encourage flexible working/working from home and offer a range of flexible working options
Equality, Diversity and Inclusion
World Jewish Relief values equality, diversity and inclusion in our workplace and we encourage applications from candidates of all ethnicities, socio-economic backgrounds, genders, sex, sexual orientations, ages, disability, faiths (or non), marital status (or non), that meet the criteria set out for this role.
We are striving to build a team reflective of the communities we work with. People with refugee or asylum-seeking backgrounds are experts by experience and are particularly encouraged to apply for this position. If you have first-hand experience of forced migration, please let us know in your application. Additionally, we encourage you to apply even if you do not meet all the requirements that are listed within the person specification.
We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to do so.
You don’t need to be Jewish to work for us, but you must be committed to our faith-based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.
To apply
Please upload your CV and a cover letter explaining how you meet you the criteria in the person specification.
Please refer to the person specification which shows which criteria will be assessed in your CV and cover letter.
The client requests no contact from agencies or media sales.
£31,133.37 per annum
Edinburgh/Aberdeen/Dundee/Glasgow Office – hybrid working
Fixed Term until 31st March 2026
37.5 hours per week
Closing date: Monday 12th August at 11:30pm
Do you have some experience of advice work, an understanding of money and debt support and a real desire to develop your knowledge within this field? Then join Shelter Scotland as a Money & Debt Housing Rights Worker and you could soon be playing an important role in helping to build the financial resilience of people in Scotland with poor financial health.
About Shelter Scotland
A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.
About the Team
We recently launched a new 3-year partnership with a leading UK bank, with a strategy centred on building the UK’s financial resilience. Together we aim to break the vicious cycles that leave people with poor financial health which may negatively impact their housing situation. The project aims to improve and challenge financial resilience by delivering specialist advice and intervention and gaining evidence and insight into the issues.
Our three Communities Teams are responsible for identifying, investigating and intervening in housing and homelessness practice issues. We engage with our local communities to understand the issues people are facing and apply expert housing knowledge, insight and analysis to identify solutions to them. As well as providing advice and advocacy for individuals, we also use our insight, relationships and influence to drive systemic change, always ensuring that Lived experience is at the heart of everything we do.
About the role
You’ll be responsible for providing money and debt advice, advocacy and casework to clients, including homelessness prevention and financial resilience. We’ll also rely on you to deliver housing and financial health/resilience workshops to a variety of audiences, including clients and their families, local professionals and volunteers.
About you
To succeed, you’ll need to be used to working with, and influencing, a range of internal and external stakeholders and enjoy collaborating with people from other teams and organisations. You’ll also need great time management skills, an enthusiasm for delivering workshops and presentations and a willingness to challenge practice and hold people to account. Adept at engaging with individuals and communities, you enjoy gathering evidence and identifying insights, issues and trends. What’s more, you present information and arguments in a clear and compelling way and have excellent problem-solving skills. Proficiency using IT like Word, Excel, email, internet and in-house CRM systems is also required.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include responses to the ‘About You’ points below of no more than 350 words each. Please follow the STAR Format (Situation, Task, Action and Result) when answering the below points.
- Confident and effective communicator
- Ability to work collaboratively
- Enthusiasm for delivering workshops and presentations
- Strong organisation and record keeping ability
- Experience of advice work - ideally with a focus on welfare benefits/money & debt issues
Please also ensure you demonstrate how you address the behaviour below throughout your responses also:
- We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered.
Benefits
We offer a wide range of benefits, including 30 days of annual leave plus 8 bank holidays, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.
To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Vacancy – Regional Adviser
The Masonic Charitable Foundation (MCF) is looking for an experienced, proactive and customer focused adviser to support the work of the wider Advice and Support team
The post holder will be responsible for the Midlands area plus other areas as required with an expectation of completing in person visits across the allocated counties. The role therefore requires access to your own vehicle and to reliable broadband. A car allowance and mileage will be paid on top of the salary.
The right candidate will enjoy and excel at building relationships and supporting individuals and families in distress and in times of need using skills and experiences to give clear information advice and guidance as well as supporting with applications for a charitable grant. Experience of managing their own diary and workload as well as significant experience of working in an educational, health or social care environment is essential. Excellent communication skills, both written and verbal are essential for this role along with the ability to show empathy.
IT equipment and a company mobile phone will also be provided. An enhanced DBS check is required for this position.
Please note that whilst this is a remote role, there is a significant in person requirement that means weekly travel across all areas of the allocated counties and an initial expectation as part of the induction to attend the London office.
Details
Post: Permanent
Description: To support the charity’s beneficiaries through assessment and practical advice to help them access relevant support
Hours: 34 hours per week (early finish on Fridays)
Hybrid: Home based with visits in the Midlands (Leicestershire & Rutland, Nottinghamshire, Derbyshire, Lincolnshire)
Salary: £31,525 - £34,306 (depending on experience) plus £5,000 car allowance
Holiday: 25 days (rising to 30 after 5 years’ service), plus additional 3 days to be taken between Christmas and New Year
Benefits: Excellent package including contributory pension, medical and dental plans, access to various health, wellness and retail benefits and continual professional development.
Reports to: Advice and Support Team Leader (North)
Team: 12 Regional Advisers (North and South); 2 Team leaders
About the Masonic Charitable Foundation
The Masonic Charitable Foundation (MCF) is one of the UK’s leading charities, providing a range of benevolent support to individuals and awarding grants to local and national charities.
Our work helps to encourage opportunity, promote independence and improve wellbeing for thousands of people each year. Last year, the MCF awarded support totalling around £20 million. Our support is funded from the donations of freemasons, their families and friends.
The MCF was founded in 2016 following the merger of four charities that had operated separately since the eighteenth century.
Our Regional Advisers are home-based workers who are compassionate and dedicated to responding to the needs of Freemasons and their dependents in their area, providing essential support. They are professional and accountable, working independently but collaborating with volunteers, colleagues, and local agencies to provide an exceptional service on behalf of the charity.
Their main purpose is to visit and contact members of the Masonic community to determine their needs and to help them to access support from the MCF and other relevant agencies. Support is provided through a combination of home visits, telephone calls, or video calling.
The role also provides guidance, support and recommendations to office based staff processing applications for our extensive range of grants to support those in need. They form close and effective working relationships with local volunteers, providing support and guidance to extend our reach.
Main responsibilities
- Responding to/visiting freemasons and their dependents to:
- provide support and advice; and
- determine relevant support from the MCF or other agencies to meet their needs
- Face-to-face visits, video conferencing and in-depth telephone calls are required to provide extensive and detailed support.
- Production of accurate and comprehensive reports detailing agreed plans and all relevant supporting documents
- Liaising with colleagues within the department to provide guidance and support in processing applications for our extensive range of grants to assist those in need
- Ambassadorial role for MCF, liaising with other stakeholders, delivering occasional presentations and workshops to raise awareness of the role of the Advice, Support and Enquiries Team and support available from the MCF
Essential
- Significant experience of working in an educational, health or social care environment
- Experience of working in an advisory role
- Good understanding of UK benefits and relevant legislation
- Excellent communication skills
- Good interpersonal skills including ability to show empathy
- Report writing skills
- Resilience
- Ability to work independently and with limited day to day supervision
- Strong attention to detail especially in transposing facts and numerical data
- Good basic IT Skills and competent using everyday technology
- Midlands based, or willing to relocate
- Full UK driving licence
Desirable
- Vocational or professional qualification in education; health or social care
- Community based, including home visiting experience
- Good understanding of financial matters such as self-employed accounts; small business accounts; bankruptcy and debt management
How to apply
Please provide a copy of your CV together with a covering letter explaining how you meet the person specification.
Deadline for applications: 4th August
The client requests no contact from agencies or media sales.
In their search for a new International Finance Manager on a permanent basis Family For Every Child are partnering with Robertson Bell to recruit to this pivotal role.
Family For Every Child is a global alliance of local organisations working on the front line with children and families in need. This exciting opportunity involves reporting directly to the Director of Finance and Corporate Resources and playing a crucial role in supporting the finance function across the charity's UK and New Zealand entities. The organisation seeks a qualified Accountant who is adept at managing diverse financial operations to further the charity's impactful global mission.
In this International Finance Manager role, you will:
- Be fully responsible for managing two finance service providers in the UK and New Zealand entities, ensuring that all invoices are processed and approved in time for fortnightly payment runs handling GBP and other currencies through different systems.
- Conduct quarterly reviews of accounts updated by the finance service provider, identifying variances and hold meetings with budget holders in the programmes team to support quarterly forecasting and maintain an 18-month rolling forecast.
- Ensure all reconciliations are completed by the finance service provider and present quarterly report summaries to the leadership team, and work with the Director of Finance and Corporate Resources to prepare reports for board presentations.
- Ensure annual year-end accounts are produced and reconciled, oversee the external audit process, and address any outstanding questions and lead the annual budgeting process with budget holders and review financial policies periodically to ensure compliance and relevance.
- Utilise your experience working within charities with complex funding streams by leading in the production of donor reporting and work with the finance service provider to establish standardised donor reporting processes.
Boasting a completely remote working pattern, the successful candidate will enjoy the flexibility to work from their home anywhere within the UK. In addition to this, they will benefit from an excellent employee benefit package, which includes a generous annual leave allowance, professional development opportunities, matched pension contributions, family-friendly policies, and other benefits to ensure you have the resources and support to thrive both personally and professionally.
The successful candidate will:
- Have extensive experience overseeing a finance function within a medium sized charity, including the production of management accounts, leading at year-end, and overseeing the transactional operations.
- Ideally, hold some accounting qualifications such as a degree or Masters in Accounting or Finance, CCAB affiliated qualification, AAT or equivalent.
- Preferably, have experience working in an international charity and have gained exposure to multiple currencies, and collaborating with international stakeholders.
- Have a thorough understanding of SORP and a background producing financial reports within the not-for-profit sector.
- Be a confident communicator and have the ability to work independently on a remote basis.
EDI Intern (Equality, Diversity and Inclusion)
Salary: £21,840 per annum
Location: Home-based (with travel to the Newark office and other Trusts as required)
Opportunity to work in the Newark office 3 days a week (Tuesdays, Wednesdays, Thursdays)
Full Time: 35 hours per week
Fixed-term contract: 1 Year Internship
Closing date for applications: 31 July 2024
First Interview: 22 August 2024
Second Interview: 29 August 2024
About our client
Our client is a grassroots movement of people from a wide range of backgrounds and all walks of life, who believe that they need nature and nature needs them. They have more than 900,000 members, over 39,000 volunteers, 3,600 staff and 600 trustees. There are 46 individual Trusts, each of which is a place-based independent charity with its own legal identity, formed by groups of people getting together and working with others to make a positive difference to wildlife and communities, starting where they live, learn and work.
Our client are Wild About Inclusion! This means inspiring, facilitating, and engaging people from all backgrounds, cultures, identities and abilities, to change the natural world for the better. It means creating workspaces where difference is celebrated, everyone can be themselves and flourish, just like nature.
They are leading the way with EDI and published their first public Diversity Survey in January 2024. This report contains our demographic data for staff and trustees as well as 4 pay gap reports on gender, disability, ethnicity and sexual orientation. They also included the additional work they are doing to try and become a more diverse federation. Thery understand the need for inclusion in all aspects of their work and are working to see sustainable change and not tokenistic recruiting
They are proud of their diverse staff and work to support their growth and development. They have 6 staff networks open to all 47 Trusts. These are an amazing space where staff can express themselves, discuss any issues, topics, and hold awareness raising events as well as social events. their their networks cover LGBTQ+, mental health, disability, women, staff from minoritised ethnicities and young staff members.
Our client value passion, respect, trust, integrity, pragmatic activism and strength in diversity. Whilst they are passionate in promoting their aims they are not judgemental and are inclusive. They want their people to be as diverse as nature, so we particularly encourage applications from people who are underrepresented within our sector, which are currently those from minoritised ethnicities. They are committed to creating a movement that recognises and truly values individual differences and identities.
About You
Do you have a passion for equality, diversity and inclusion (EDI)? Do you want to be part of creating change in a major conservation charity by helping address the barriers many people within society can experience when trying to follow their passion for nature?
Our client have an opportunity to join and support the EDI team at a critical stage in The Trusts journey to becoming more inclusive. The Internship will provide the successful candidate with practical experience in a breadth of different aspects of EDI. Working at the heart of the leading network of environmental charities, this role supports individual Trusts, plus teams across Policy, Campaigning, Communities, Communications, Health, Education, and Human Resources.
This role provides a great opportunity to gain a wide-ranging knowledge of the different facets within conservation charities while making a positive difference in addressing barriers to nature.
No previous experience is necessary. However, they ask that you are passionate and eager to learn and support their work. A desire to take people on the EDI journey with a critical friend approach, rather than one that is combative or exclusive. You will have good administrative skills and excellent customer service. You will support the Strategic Lead for EDI and the EDI Trainer and Advisor in their work. This will range from data collection to opportunities to work on internal awareness raising campaigns and initiatives, as well as being part of developing toolkits and maintaining their EDI section of their intranet. In return they will offer you the opportunity to complete the CMI Level 4 qualification ‘Promoting Equality, Diversity and Inclusion’.
The Trusts value passion, respect, trust, integrity, pragmatic activism and strength in diversity. Whilst they are passionate in promoting their aims, they are not judgemental and are inclusive. They want their people to be as diverse as nature, so they particularly encourage applications from people who are underrepresented within their sector, including people from minority backgrounds and people with disabilities. They are committed to creating a movement that recognises and truly values individual differences and identities.
Our client take Safeguarding responsibilities extremely seriously. Please check their commitment statement to find out more.
As a Disability Confident employer, they are committed to offering an interview to anyone with a disability that meets all the essential criteria for the post. Please let them know if you require any adjustments to make their recruitment process more accessible.
Our client are committed to increasing diversity of their staff through its Levelling the field recruitment pledge and will offer an interview to any ethnic minority applicants that meets all the essential criteria for the post.
A role reflecting the step change ambition in the delivery of The National Lottery Community Fund’s ‘It starts with community’ strategy to 2030. This is an exciting, demanding and varied role at a time of optimistic change.
As Chief Communications Officer you will provide strategic leadership of our Communications and Engagement functions. Sat within our Funding Strategy, Communications and Impact Directorate (FSCI), you will be leading our Branding/Content/Digital and Strategic Communications teams in the delivery of The National Lottery Community Fund, UK wide, external engagement strategy.
This role requires a proven communications leader with expertise in team building and problem solving across the full breadth of external communications and engagement in a complex and evolving environment, creating a culture which encourages innovation.
We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
Interview Date: Wednesday 4th/11th September
Location: We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Newcastle and Newtown.
Essential criteria
• Significant experience of leading an integrated specialist communications and engagement team
• Strong influential leader with experience leading a function through organisational change
• Proven track records of developing and delivering a significant innovative communications and stakeholder strategy
• Working with a range of stakeholders including government
• An ability to develop and enhance excellent relationships internally and externally to ensure that our communication and engagement functions are improving and furthering the delivery of our core work
• Experience professional leadership in a newly forming central function/service across an organisation to deliver their strategy
• Experience of ensuring that communication and engagement function directly supports the organisations operational delivery
• Understanding of the political and policy environment we operate in
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
The client requests no contact from agencies or media sales.