Counselling Service Manager Jobs
Are you interested in meeting people and building relationships with supporters? Are you enthusiastic, positive, creative, and organised? If this is you, why not consider joining our team?
As a Community Fundraiser for MyVision Oxfordshire, you will be playing an integral part of the fundraising team, leading on our work with supporters in the community and supporting the team to fulfil its income targets.
MyVision Oxfordshire is a long-established charity supporting anyone in the county living with sight loss.
We provide a range of services across Oxfordshire including:
- Information & Advice
- Equipment Provision
- Technology Training
- Befriending and Counselling
- Clubs, Groups, and Sporting Activities
- Children’s events
- And much more
Job Title: Community Fundraiser
Hours: 14-21 per week, flexible working arrangements available, including term-time only. The duties will be scalable depending on the hours.
Starting salary: £27,000 Full Time Equivalent (depending on hours: 14 – £10,800. 21 – £16,200)
Starting Annual Leave: 25 days Full Time Equivalent (depending on hours) Increased after 3-years service.
Contract Type: Permanent (6-month probationary period)
Reporting to: Fundraising Manager
Base: Home based, with travel requirements across Oxfordshire
Closing Date: 12noon 18th November 2024
Interview Date: 27th November, in person at Bradbury Lodge, Oxford.
Job Purpose:
To develop and implement strategies to raise funds through community engagement and events. You will work with the fundraising team to identify opportunities, build relationships, and execute fundraising initiatives that support MyVision Oxfordshire’s objective of supporting visually impaired people in the county.
Duties:
- Engage with the community and build relationships with our supporters.
- Organise and support fundraising events (to include community and challenge events).
- Work with our Communications Officer and other colleagues to promote fundraising events and initiatives.
- Represent MyVision Oxfordshire at community events, meetings, and networking opportunities to enhance visibility.
- Develop and maintain database, ensuring accurate records of supporter interactions, contributions, and preferences.
- Stay informed about fundraising trends, regulations, and best practices.
Other duties:
- Attend and contribute to team meetings.
- Attend relevant training.
- Be an ambassador for MyVision and help us to reach out, grow and continue to support visually impaired people across Oxfordshire.
- Other reasonable duties set out by your line manager or the Chief Executive.
- There may, on occasion, be a need to work outside normal hours e.g. weekends and evenings.
Please evidence how you meet the person specifications within your covering letter, using no more than 500 words.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reporting to: Mental Health Personal Independence Co-ordinator Manager
Responsible for: None
Hours: 36 hours a week, Weekend working will be necessary on an ‘as required’ basis
Location: 10 Altyre Road, Fairfield House, East Croydon CR0 5LA and other locations as required.
Purpose of the role:
We are looking for 2 Mental Health Personal Independence Co-ordinator’s to join our team.
The Mental Health Personal Independence Co-ordinator (MHPIC) will work as part of the MHPIC team and will work alongside clinical and social care professionals in local multi-disciplinary teams assigned to specific GP surgeries. Each MHPIC will be assigned to a specific locality located within the Integrated Care Network Plus health and social care systems in either North, Central or South Croydon. The multi-disciplinary team learning and development during the initial two-year test period will inform the development and growth of the MHPIC team to ensure that it can support community-based mental health and wellbeing across the whole population and in all 6 Integrated Care Network Plus localities.
MHPICs will provide initial contact and assessment conversations with clients using Open Dialogue tools and techniques to enable people to develop their own Personal Recovery Plans and supporting them directly over a period of time to find and access the support and services available to them in their local community.
Each MHPIC will be the direct named key worker for a set number of people who are referred to the service by healthcare professionals, including GPs, Mental Health Practitioners & Health Care Assistants, Social Prescribers and other voluntary or community sector organisations. They will provide one-to-one support in the achievement of an individual’s recovery goals, ensuring that support is person- centred; that needs and wishes are identified by people themselves; that they have a stronger voice in relation to issues that affect their lives; and that they are supported and empowered to improve and/or maintain their mental health and wellbeing and to live their best independent lives.
Support in the community includes home visits. The aim of home visits is to assess clients' strengths and needs and link these to agency and community resources, and to ensure that individual clients’ needs can be met within a risk-assessed policy approach.
Mind in Croydon is an equal opportunities employer. No job applicant or employee will be discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
We encourage applications from those with Lived Experience.
To apply please send your CV and a Covering Letter explaining:
- Why would you like to apply for this role?
- How your skills and experience relate to the competencies in the Person Specification of the job description?
- What value you can add to the service?
We will be interviewing as and when applications come in.
To apply please send your CV and a Covering Letter explaining:
• Why would you like to apply for this role?
• How your skills and experience relate to the competencies in the Person Specification of the job description?
• What value you can add to the service?
The client requests no contact from agencies or media sales.
Are you a people person with an analytical mind? Do you have data and income processing experience? If so, this is the perfect role for you.
Salary: £31,410-£34,000 (FTE) per annum, depending on experience
Hours: 35 hrs FTE
Place of work: Hybrid/Flexible/Hatfield (minimum of 2 days per week in the office)
Join Our Team!
We are looking for someone who is passionate about making a difference to the lives of the Crohn’s & Colitis community. You would be joining an experienced and friendly team and you will help provide excellent customer experience to our supporters through building excellent relationships via a variety of communication channels.
About Us
We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.
A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.
Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ongoing ambitious plans, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!
Role Overview
As a member of the Supporter Engagement Team no two days will be the same. You will be essential in helping us improve the lives of those living with Crohn's and Colitis by offering fantastic supporter service and ensuring our members and fundraisers feel valued and keen to continue to support!
The Supporter Engagement Officer plays a pivotal role in achieving this. By taking a lead in the day to day management of the income processing and membership arm of the team ensuring all income is processed quickly and accurately and supporters are thanked efficiently.
About You
You will have experience of working in a similar role, providing a high standard of customer care in a fast-paced environment, handling supporter queries and providing information in a concise and comprehensive manner.
You will be experienced in supervising staff or volunteers and be an effective and approachable networker with a proved track record of building excellent relations with all stakeholders, using high levels of tact and sensitivity when needed.
You'll need strong written and verbal skills and the ability to adapt your style depending on the audience. You'll also be effective at managing challenging situations and competing priorities.
You will have the ability to manage a busy workload and deadlines whilst taking ownership of problems to find a solution where possible, escalating to a manager where required.
You will also have experience of working with databases to produce reports and insights, as well as the managing the handling of cash and finance processes.
Experience of Microsoft office is essential, as well as high levels of accuracy and attention to detail.
If you are committed to our values of ambition, compassion and team-working and like the sound of our role, then this could be an opportunity to join a leading charity as we enter the next stage of growth and expansion. Most importantly you will be people focused, and passionate about achieving our vision and mission, by making a difference to those living with Crohn’s and Colitis.
Our Location
We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home although you will need to be in the office for two days a week minimum. There will also be other times when you’ll need to be in the office for fulfilment tasks or to attend meetings such as our ‘All Staff Together’ days four times a year and you will also be required to attend fundraising events.
Benefits
- 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
- Pension scheme
- Flexible working options
- Enhanced maternity, adoption and paternity pay
- 24/7 Employee Assistance Programme
- Wellbeing programme
- Interest free loan for season tickets
- Cycle to work scheme
- Free parking and secure bike locks
- Training and development financial support and/or study leave
- Performance review and development scheme
How to apply
If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact Natalie Wood, Supporter Engagement Manager.
Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack found on our website.
Closing date: Monday 28th October 2024 – 9am
Please note: no applications will move forward within the recruiting process without a supporting statement.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to the applicant residing in the UK and a valid right to work in the UK being provided.
We will not be accepting any contact from Recruitment Agencies or Media Sales
We break taboos, drive pioneering research, bring people together & campaign to improve lives. We are leading the fight against Crohn's & Colitis
The client requests no contact from agencies or media sales.
Family Support Worker
£23,000 per annum + benefits (company car, 25 days annual leave, reward scheme and pension)
Weston-super-Mare to cover the South West
About the role:
We are looking to appoint a Family Support Worker to deliver high-quality family support services as part of our South West Care Team.
Reporting to the Family Support Manager and working in partnership with health, education, and social care professionals, you will take responsibility for providing needs-led emotional, social, and practical support to families where a child/young person has a life threatening or terminal illness.
Having worked in a stressful and emotional environment you will have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss, and change - and how best to help others deal with its impact.
Location:
This role will cover the South West focusing on the Weston-super-Mare area.
What we’re looking for:
· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care
· A warm, inclusive approach to achieving goals quickly and correctly
· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines
· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)
· A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates
· A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.
What we offer:
· We have a range of fantastic benefits that we offer our employees, including:
· Flexible working hours to balance home and working life
· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
· Company car for front line care posts
· Access to the Blue Light Card Scheme, and other rewards and discounts
· Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus
· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
· Pension scheme where we contribute 5% of your salary and you contribute at least 3%
· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
· Robust training and development programmes to support your learning and growth
We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.
Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.
The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to apply:
Please visit our website via the link and apply online.
Interviews will take place either on Teams or at our Lancaster office, with the dates to be confirmed.
There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.
We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.
We are an equal opportunities employer and a Best Companies One-Star rated organisation.
Kentown Family Support Worker
£23,000 annual salary plus Company Car (additional benefit of approx. £5K), 5% employers pension contribution and 25 days annual leave.
Preston, Blackpool and surrounding areas
About the role:
We are looking to appoint a Kentown Family Support Worker to deliver a high-quality family support service as part of the pilot Kentown Children’s Palliative Care Programme, in collaboration with Kentown Wizard and Together for Short Lives.
Reporting to the Kentown Project Lead out of our Lancaster team base and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.
What we’re looking for:
· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care.
· A warm, inclusive approach to achieving goals quickly and correctly.
· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines.
· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)
· A persuasive and open communicator, you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates
· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.
What we offer:
We have a range of fantastic benefits that we offer our employees, this includes.
· Flexible working hours to balance home and working life
· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
· Company car for front line care posts
· Access to the Blue Light Card Scheme, and other rewards and discounts
· Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus
· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
· Pension scheme where we contribute 5% of your salary and you contribute at least 3%
· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
· Robust training and development programmes to support your learning and growth
We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, please visit our website.
We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.
Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.
The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to apply:
To apply please visit our website via the link and apply online.
Interviews will take place via Teams or in person with a date to be confirmed. We will only contact those applicants who have been successful.
There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.
We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.
Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.
Head of Brain Injury Service
Lead a passionate team dedicated to transforming the lives of children and families affected by acquired brain injury. Join us as our Head of Brain Injury Service and make a lasting impact through our inclusive, compassionate and innovative support programme.
The Child Brain Injury Trust was originally set up by a group of medical professionals. The organisation has evolved over the years and is now the leading UK organisation supporting families and professionals affected by childhood acquired brain injury. Working in consultation and collaboration with families and professionals, the charity aims to ensure families can access the support they need, when they need it and to ensure they have the best possible chance of reaching their potential.
As Head of our Brain Injury Service, you will be joining the charity at an exciting time, as we have just launched our new five-year strategy – Elevating families, enriching futures. The strategy is our most exciting yet as we look to increase our reach and embed 4 key areas of support: early intervention (currently we work in major trauma centres and specialist hospitals across the UK), community inclusion, educational services and virtual support. Although our programme delivery model is not completely defined and embedded, we have a strong framework and a dedicated team who are eager and committed to our strategic goals. We are developing our service in line with the future needs of families and as such we are looking to appoint an individual who is passionate about childhood acquired brain injury, team development and leadership. By joining an inclusive, compassionate and forward-thinking team, you will be part of developing and growing our highly regarded charity.
The purpose of this role is to provide overall strategic input, direction, development and operational management for the national brain Injury support service. To lead our whole brain injury service team to achieve the five-year strategy.
As well as exceptional leadership and management skills, you will need to enjoy developing and maintaining relationships with a large range of key stakeholders from the clinical, legal and corporate sectors.
We are looking for a confident and experienced individual who has evidenced previous compassionate leadership experience which will be essential and your values will lead your success.
This is a varied and exciting leadership role for the right individual, where no two days are the same. If you are adaptable, solution focused and have excellent management and leadership skills then we are keen to hear from you. Thank you for your interest in this position.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You have an understanding of substance misuse and associated health and social issues and experience of working with young people in an addictions or social care setting. All you need is the perfect environment to put your skills to great use. Welcome to Aquarius as an Outreach Practitioner.
Aquarius is part of Waythrough, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.
Right now, we’re looking for a self-motivated individual to join us at our Young People's Drug & Alcohol service in Birmingham.
Your challenge? To provide advice, assessment, and brief interventions, and deliver group programmes, workshops and training courses. Practitioners work not only from Aquarius offices but also in primary care, education, healthcare, and youth settings.
An energetic and confident self-starter, you have a qualification in health/social care, youth and community care (e.g. NVQ Level 3 or above, DipSW, Mental Health Nursing, Counselling, Addiction Studies). Alternatively, we’ll consider candidates with experience of working in the substance misuse field with a commitment to complete NVQ Level 3 Health and Social Care. As well as good knowledge of alcohol/drug and health related issues, you're used to liaising with voluntary and statutory agencies and health professionals and comfortable engaging with clients in a variety of service delivery settings. What’s more, you have a flexible approach, a commitment to the principles of confidentiality and fulfil data requirements.
This role involves travel to various settings in the Birmingham area, therefore a driving licence and access to a vehicle are desirable.
This is a full time role requiring the post-holder to work 37 hours a week.
We are committed to increasing our diversity and we would welcome applications from those with lived experience.
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
Aquarius was a subsidiary of Richmond Fellowship, with both organisations being part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. On 1st June 2024 Richmond Fellowship merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. At the same time, Aquarius became a subsidiary of Humankind, with no impact to terms and conditions of employment. In October 2024, Humankind was renamed Waythrough to reflect the new organisation, of which Aquarius will remain a subsidiary.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Shropshire and Telford
Ref: YST-241
Are you a proactive, compassionate and collaborative individual with a proven track record of working positively with socially excluded children and young people and the ability to engage successfully despite ‘challenging’ behaviour? Looking for an exciting new career opportunity?
If so, join St Giles as West Mercia Youth Justice Caseworker where, as a key part of the Youth Justice Team, you will provide 1:1 mentoring and group work sessions for children and young people at risk of serious youth violence, gang activity and exploitation.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
Within this role as the West Mercia Youth Justice Team Caseworker, you will establish positive and professional relationships with the children, young people, parents/carers and professionals accessing the service, building trust and create a safe space in which the children and young people can explore challenging and potentially traumatic issues and topics.
We will count on you to plan and deliver tailored group and one-to-one mentoring sessions that tackle mentees’ perceptions of gang involvement, violence and exploitation, encouraging them to develop a positive self-identity, healthy relationships, to feel safe and to raise their aspirations. You will also maintain accurate records of one-to-one mentoring work, session work and data collection, assist with providing monitoring information and the evaluation of the project, plus contribute to multi-agency meetings, utilising expertise around lived experience and local knowledge.
What we are looking for
- Personal experience of the criminal justice system or lived experience of the issues facing this client group (i.e. involved in gangs or knife crime)
- Experience of delivering sessions to groups of young people
- Proven record of working in a high intensity environment, being self-motivating, with an ability to effectively manage your own wellbeing
- To have a relevant qualification to a good standard or be willing to work towards one
- The ability to confidently speak in front of large groups delivering key messages
- Excellent interpersonal, relationship-building and communication skills, verbal and written
As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.
We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
To apply please request an application form from our HR Team, via the apply button, stating the job title and ref number.
Closing date: Sunday 27th October 2024 at 11pm
Previous applicants need not apply.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Based within the Wiltshire Domestic Abuse Service, the IDVA team works within a multi-agency system to provide a proactive, person-centered independent service for victims of domestic abuse, empowering choice through informed decision making.
This is a temporary 6 month position, however this post is likely to be extended.
Key elements of the role include:
- Providing priority support to service users.
- Risk assessing and helping to keep service users safe through safety planning.
- Enabling victims to access statutory and other services.
- Engaging with and supporting the MARAC process, to ensure that the voice of victims is heard.
- Managing a caseload of high-risk victims and working proactively to support them and their families.
Key Responsibilities
- Provide a high-quality service to those at the highest risk.
- To provide practical and emotional support to service users, working jointly with them to carry out, implement and review needs assessments and support plans.
- To understand and work effectively within a multi-agency framework, consisting of the MARAC and local partnership responses to domestic abuse, in order to reduce the risk for service users and their families.
- Identify and assess the risks and needs of service users using an evidence-based risk identification checklist.
- Work with high-risk service users to help them access services, to keep them and their children safe.
- Advocate for high-risk service users with agencies who can help to address the domestic abuse.
- Understanding the role of all relevant statutory and non-statutory services available to service users and how your role fits into them.
- Providing information to service users in relation to legal options, housing, health and finance.
- Working directly with all key agency partners to address the safety of high risk service users and ensuring that their safety plans are coordinated particularly through the MARAC.
- Manage a case load ensuring each person receives the appropriate support, tailored to their needs.
- Support the empowerment of the service user - assisting people to recognise the features and dynamics of domestic abuse present in their situation, and help them regain control of their lives.
- Support service users to maintain existing accommodation and to advocate on their behalf, in order to access accommodation and additional support.
- Develop and maintain working relationships with specialist agencies, both statutory and voluntary, to support those with multiple support needs.
- To recognise, respect and address the needs of service users who face barriers when seeking help to access the service, including those from different ethnic and cultural backgrounds, LGBTQ+ communities, disabled people, those with complex needs and other groups which services have found difficult to reach.
- Provide practical and emotional support in relation to criminal and civil remedies, housing, health, education, employment, welfare benefits, counselling, legal aid and children’s support.
- Accompany service users, when needed, to other relevant agencies and support them in their interactions with these agencies.
- To work alongside colleagues to deliver a whole family approach.
- Be proactive with your line manager to carry out periodic case reviews.
- Respect and value the diversity of the community in which the services work in, and recognise the needs and concerns of a diverse range of survivors ensuring the service is accessible to all.
- Help maintain accurate and confidential case management records and contribute to monitoring information for the service.
General Responsibilities
- Remain up to date and concordant with organisational procedures, policies and professional code of conduct, upholding standards of best practice.
- Attend and contribute to team meetings.
- Contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holidays and sickness where required.
- Undertake agreed training and keep updated on changes in legislation, policy, and best practice.
- To support additional duties at your team managers discretion.
For a full job description/person specification and to apply, please follow the link provided on this website. There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged.
FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.
The client requests no contact from agencies or media sales.
This is an opportunity for you to join an established charity that has an excellent reputation locally as a trusted partner and as a great place to work. You’ll be a part of a small, but committed team with big ambitions that works cohesively and effectively together to get things done.
You will provide generalist level advice and casework focused on welfare benefits, housing and energy as well as offering non-monetary debt advice about priority debts and budgeting.
You’ll help people to understand their rights and responsibilities by exploring their problems in depth. You'll proactively encourage clients to take responsibility for completing actions to resolve problems themselves. Taking responsibility for cases and advocating on behalf of clients where appropriate.
You’ll work closely with our key partners across North Lincolnshire within the statutory and voluntary and community sectors and ensure clients receive a good quality and holistic service that supports individuals to remove the financial and psychological barriers to achieving positive outcomes and build resilience for the future.
This role is offered both on a trainee and a qualified basis. For the trainee position we’re not necessarily looking for someone who has previous experience working within the advice sector, as long as you’re empathetic and able to provide person-centred support in a non-judgemental way we can provide full training.
What we offer our staff
We provide an employee assistance scheme managed by LifeWorks. Benefits include:
- 24/7 - 365 telephone helpline
- LifeWorks online support website
- LifeWorks app
- 6 sessions of face to face counselling per issue – unlimited issues per annum
- Employee legal helpline
- Consulting services – financial, debt advice, housing, relocation, parenting, eldercare, work performance, health and wellness advice and much more
- Childcare and eldercare matching service
- Savings on everyday purchases and life events
- Access for family members and dependants – excluding counselling and legal advice
Annual leave: Annual leave is 28 days from 1st January to 31st December, plus 8 bank holidays
The deadline for applications is the 17 November 2024
Interviews will be held 26 November 2024
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Hatfield – currently we are office based on Tuesdays, Wednesdays and Thursdays and work remotely on Mondays and Fridays.
Purpose of role:
Due to internal promotions, Citizens Advice Welwyn Hatfield is looking for 3 Generalist Advisers to join our team. You will provide advice focused on a range of issues including welfare benefits, housing, debt, and discrimination. You will be providing advice by phone, email and face to face, to support clients with the problems they face.
Ideally, you’ll have experience of working as a Generalist Adviser but full training will be provided for the right candidates entering the service as trainees. What’s really important is your ability to learn quickly and apply this knowledge to helping clients. A good attitude to hard work, finding solutions and being able to take constructive feedback are essential as are strong interpersonal, written and oral skills.
If you have a passion for helping people and want to join us in our fight against poverty, then we’d love to hear from you! We offer comprehensive training so if you think you meet some of the criteria but not all, we really hope you’ll enquire to learn more.
What we can offer our staff:
- 25 days’ annual leave FTE plus bank holidays.
- 5% contribution to Employer’s Pension Scheme.
- Death in Service cover on joining the Employer’s Pension Scheme.
- Employee Assistance Programme with Telus Health (formerly Lifeworks). (Everyone working at Citizens Advice has immediate access to professional and completely confidential counselling and legal advisory services.)
- Commitment to continued professional development.
- Town centre location with great transport links.
- An opportunity to work within a team that is friendly, supportive, forward thinking and passionate about helping our community.
Closing date: Wednesday 23 October 2024 at 5pm.
We will be interviewing suitable candidates on a rolling basis and reserve the right to close the advertisement early.
StreetGames is an innovative UK charity committed to transforming the lives of children and young people from low-income, underserved communities through the power of sport and physical activity.
We are seeking a Director of Finance and Resources to drive Streetgame's strategic financial management, HR, IT, and governance functions. The postholder will be responsible for ensuring probity and due care and attention in the day-to-day and strategic management of StreetGames' finances. They will line manage a team of staff providing Finance, Business and IT Support to the organisation and will influence the work of other teams and budget holders in relation to financial planning, management and monitoring.
- £70,000 - £80,000 yearly
- National role with flexibility
- Directly influence the strategic direction of a StreetGames
The Role:
As the Director of Finance and Resources, you will:
- Provide strategic direction for the finance function, ensuring compliance with legislation and industry best practices.
- Oversee the management, monitoring, and reporting of diverse income streams.
- Collaborate with the Executive Team to develop and direct financial strategies and set income and fundraising targets.
- Lead the development and execution of the annual financial planning process and cash management strategies.
- Act as the primary officer for the Finance and Resources Committee, ensuring effective oversight.
- Provide strategic financial input for bids and contract negotiations.
- Ensure appropriate and proportionate internal governance standards.
- Administer Board, Finance, Audit, and Fundraising meetings, ensuring timely and accurate information and record-keeping.
- Oversee Board recruitment and induction processes to enable Trustees to provide strategic leadership.
- Ensure compliance with governance expectations of external funders (e.g., Sport England, Sport Wales, Welsh Government, Ofsted, ESFA).
- Manage StreetGames resources to support efficient and effective service delivery.
- Ensure compliance with legal obligations related to HR, Health & Safety, IT security, data management, and insurance.
- Oversee the human resources function, including maintaining an up-to-date Employee Handbook, developing and implementing HR policies, recruitment, and employment contract management.
- Effectively manage team members, ensuring completion of appraisals, regular performance management, and professional development support.
The Candidate:
We are looking for a Director of Finance and Resources who:
- Has a senior-level financial management background with CCAB, ACCA, ACA or CIMA qualification - desirable but not essential
- Has strong leadership skills with ability to lead high-performing teams and operate at different levels, including with Board members
- Has extensive background working in financial accounting and management within a charity.
- Is knowledgeable about SORPS and relevant charity legislation.
- Possesses excellent analytical and interpretive abilities.
- Has a background working in developing and monitoring financial strategies.
- Is skilled in supporting the development of funding bids and proposals to ensure cost recovery
- Has a background leading diverse functions.
- Has exceptional project management, organisational, and IT skills.
- Has a background managing a high performance team.
The Package:
- Hybrid working
- Great work-life balance
- Access to free counselling and support services
- Enhanced family friendly benefits
- Company socials
- Eye care allowance
- Cycle scheme
- Pension scheme of up to 8% employer contributions
- 25 days annual leave plus bank holidays
- 2 Volunteering days per year
The Director of Finance and Resources will receive an annual salary of £70,000 - £80,000. This role includes comprehensive benefits such as pension contributions, holiday entitlement, and opportunities for professional development. You will play a crucial role in shaping the financial and operational success of StreetGames.
Our mission is to provide sporting opportunities to disadvantaged communities, ensuring that everyone has the chance to enjoy the benefits of an active lifestyle. We are a passionate team committed to making a difference.
If you are a strategic thinker with a passion for finance and a commitment to making a positive impact, we would love to hear from you.
To apply for this role, you will need to first register your interest by submitting your CV. Your CV will only be used for information purposes and will not be relevant in the application process. You will then be emailed a response containing a link needed to answer some work-related questions. Our goal is to assess your approach to a problem and better understand what knowledge and skills you have. Your answers will be anonymised, randomised and reviewed by a diverse panel.
We also think giving feedback is incredibly valuable for candidates, so at the end of the process, you'll see how well you performed during the application process.
The closing date for applications is Friday 8th November 2024 at midday, and the deadline for submission of the work-related questions is Monday 11th November at midday.
If you have any accessibility requirements or would like to understand our process further, please contact
Similar roles include Finance Director, Chief Financial Officer, Head of Finance, Financial Controller, or Finance Manager.
Outreach Support Worker
Southampton
£19,277 progressing up to £20,292 (for 30 hpw)
Permanent
Part Time – 30 Hours per week
Working 30 hours a week. Monday to Friday, between the hours of 7am to 6pm
Are you looking for a challenging and rewarding role where you are able to support people every day? Do you enjoy working in an environment where every day is different to the next? Then this could be the role for you.
Our client has an opportunity for an Outreach Support Worker to join their unique team to provide support to their homeless clients.
Within this role you will provide personalised and intensive support via assertive outreach to long-term rough sleepers in the city. Managing a caseload of clients, you’ll maintain clear and accurate records of the support offered, actions to be completed and outcomes achieved.
With a positive attitude towards your work and others, you’ll create dynamic risk assessments with a flexible and creative approach and liaise with statutory and voluntary agencies on behalf of clients including Homeless Day Centre.
About you
Previous experience in this type of work is not essential but you will have a real passion for wanting to work with homeless people. Your values will match theirs; you will be committed to helping others and enjoy the real job satisfaction that this brings.
You’ll have:
-
Clear verbal and written English skills
-
Good IT and keyboard skills
-
A polite yet assertive manner with the ability to self-motivate
-
A passion for working in a client/customer facing role
-
Knowledge of the benefits system and tenancy legislation
-
An interest and genuine concern for homelessness and related issues
-
Knowledge of voluntary and statutory agencies
Experience of working with clients with a history of entrenched rough sleeping, substance misuse and/or mental health issues would be preferable and trauma informed care knowledge beneficial, but this is not essential.
A full drivers’ licence and access to a vehicle would be preferable
They reserve the right to close their adverts early if a successful candidate is found, so please submit your application as soon as possible.
Staff benefits, support and development
Staff benefits include:
-
Pension with life cover
-
Generous holiday allowance
-
Extra mile awards for outstanding work
-
Work offers including discounted shopping vouchers, days out and holidays
-
Cycle to work scheme
-
Confidential employee assistance programme including access to counselling
-
Employee voice – their Staff Council
-
Recruitment referral scheme
They support and develop their staff by providing:
-
A comprehensive induction and training programme
-
Management training
-
Trauma-informed care training
-
Specialist training, coaching and development opportunities linked to personal development plans
-
Access to accredited qualifications
-
Mental Health First Aid training and provision
-
Access to counselling psychologists via their Psychology Service
Enquiries Officer
Full time, Fixed Term Contract – 9 months
£31,525 to £34,306 per annum plus pension, medical and dental insurance
25 days holiday (plus 3 additional days to be taken between Christmas and New Year)
4pm finish on Fridays
Central London location (Covent Garden) – hybrid working available after induction
REPORTS TO
Enquiries Team Leader
OVERVIEW
The Masonic Charitable Foundation is looking for an experienced adviser to join our frontline Advice, Support & Enquiries Team managing all enquiries via the advice line and electronic/mail channels. Each month we receive hundreds of phone calls and emails from people who need our help. The team’s Advisers are often the first point of contact with the MCF and play a key role in our grants process.
You will need excellent customer service skills, a high level of personal resilience, ability to quickly build a good rapport with callers and be a team player who is willing to support colleagues and prioritise the needs of the team. Previous experience in a comparable role is desirable.
Day to day responsibilities include answering calls and responding to emails from individuals and families for a range of support (including daily living costs, health and care and education), liaising with our Advice and Support Advisers and Visiting Volunteers, awarding grants for counselling and consultations and keeping the grants system up to date.
The team is based in our central London office on the edge of Covent Garden, with hybrid working available
Please note this job is subject to a basic DBS check.
MAIN DUTIES
· To answer calls and voicemails professionally and courteously, providing an excellent first impression of the charity
· To make an initial assessment of each enquiry to determine likely eligibility for support and to manage expectations appropriately
· To accurately record details of enquiries on the grants system
· To process small grants to enable applicants to access medical consultations and Mental Health Assessments
· To signpost applicants to other sources of advice as appropriate
· To work effectively as part of the team, collaborating and supporting colleagues
· To act as the first point of contact and to build and maintain excellent working relationships with our Provincial contacts
PERSON SPECIFICATION
Essential
· Previous experience of working/volunteering within the charity, advocacy or social sector, or a grant making organisation
· Excellent customer service skills
· Polite and calm telephone manner
· Ability to tailor communication to suit audience
· Ability to diffuse high-emotion calls
· Able to quickly establish rapport
· Strong written skills – ability to communicate in a clear and concise manner
· High levels of emotional intelligence and personal resilience, some callers will be distressed and their circumstances can be distressing
· Ability to work well under pressure
· Organisation and effectiveness
· Prioritisation
· Meeting deadlines
· Attention to detail
· Team working
· Ability and willingness to put the team first
· Supporting and collaborating with colleagues
· Build and maintain effective working relationships
· IT, particularly MS Office applications
Desirable
· Experience of working on an advice line, helpline, contact centre or similar
· Previous customer-facing role
· Working within an advisory role
· Experience of working alongside volunteers.
· Administration
HOW TO APPLY
Please submit both a CV and covering letter explaining why you are interested in the role and how you meet the person specification
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.
Job title: Service Coordinator (Mental Health and Wellbeing)
Post no: 606
Working base: Bedford Wellbeing Centre, Woburn Rd, Bedford
Hours: 12 hrs per week
Working pattern: 2 days per week tbc (Monday – Friday), 6 hrs per day (10.00am – 4.00pm)
Contract: Fixed term until 31st August 2025
Salary: £24,720 per annum FTE (£8,017.30 per annum Actual)
About the Role
This role offers an exciting opportunity to join our Bedford Mental Health Prevention service for adults which aims to improve people’s mental wellbeing, raise aspirations and enhance confidence.
As Service Coordinator you will be responsible for implementing working recovery models and coordinating the operational plans for the service to ensure that people are able to manage their mental health, move through their recovery journeys and achieve positive outcomes.
Along with coordinating service delivery to meet its aims, objectives and Key Performance Indicators, you will also line manage the service Recovery Workers and lead on recruitment, onboarding and management of volunteers in the service.
Additionally you will conduct assessments of individual’s suitability for the service, leading on more complex cases and guiding people through the range of available interventions that can support them to achieve the outcomes that matter to them.
In addition to managing the day-to-day delivery of the service you will also contribute to the direct provision of the service by leading and facilitating group sessions where needed and by offering informal 1-2-1 mental health and wellbeing support that reduces the chance that people will fall through gaps, be isolated and ensuring the right support and the right time that manages a range of needs.
You will lead opportunities to support events in the community to raise awareness of our services and to build links with local organisations and agencies.
You will need to be empathetic and deliver a person-centred approach in a non-judgemental way, collaborating with people to empower and engage them. SUN facilitators will have regular supervision and support in this role along with appropriate training.
Entitlements/benefits:
- 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
- Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
- Optional Health Plan
- Discounts available through Blue Light Card & Tickets for Good
- In-house and external Learning and Development as appropriate for the role.
- Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)
If you have a passion for working in mental health and possess the required skills, we would love to hear from you.
Closedown: 5pm on Wednesday 16 October 2024
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.
Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.
No agencies please.