Corporate And Community Fundraising Manager Jobs in Hammersmith, Greater London

Thanks to the support of the City Bridge Foundation we are seeking a passionate and experienced Community Growing Programme Lead with a track record of coordinating engaging, educational and accessible food growing and environmental workshops and learning opportunities for the local community.

This is a new, varied, and exciting role with the opportunity to maintain and develop a beautiful, versatile garden alongside a small and supportive team.

If you think this is the role for you please download our application pack and follow the instructions closely to apply. 

Benefits include Contributory pension, Group Life Insurance and Long Term Sickness Income Protection
Responsible to CEO

Main purposes of the job:
To plan, organise and facilitate volunteering sessions and community courses which may include weekend volunteering sessions, and corporate volunteer workdays.

To involve the diverse local community of Hackney and neighbouring boroughs in activities at St Mary’s Secret Garden with an emphasis on individuals and communities who may otherwise be excluded, particularly disabled and learning-disabled people, and people with mental ill health and long-term health conditions.

To use horticulture and other knowledge relating to growing and caring for plants, nature conservation, garden maintenance and landscaping to engage with people, encourage learning and promote health and wellbeing.

To promote the social, therapeutic and training aspects of horticulture to community groups, and individuals in the London Borough of Hackney and beyond.

To work flexibly and independently within our small team to support each other, to assist with the physical maintenance and general organisation of the St Mary’s Secret Garden ensuring that the garden is cared for, open and accessible to the wider local community.

To proactively develop SMSG as a resource for the local community, creating and facilitating new projects.

Mary's Meals UK have a simple vision - that every child receives one daily meal in their place of education and that all those who have more than they need, share with those who lack even the most basic things. 

As a global movement they set up school feeding projects in some of the world's poorest communities, where poverty and hunger prevent children from gaining an education.

The Talent Set is delighted to be working in partnership with Mary's Meals UK as they recruit for this exciting new Head of Philanthropy & Partnerships role, established with investment in the Major Giving and Partnerships team due to the significant growth and success they have achieved in recent years. 

As Head of Philanthropy & Partnerships you will focus on major donor, mid value and corporate fundraising. You will lead the team to develop new and existing relationships with individuals/partners who are able to contribute significant funds to the organisation, while working closely with the Head of Institutional Giving & Partnerships to identify audience crossover and maximise the potential of high value fundraising opportunities. 

This role will lead the team in fostering a relationship-led approach to fundraising, strategising for major donor and corporate fundraising whilst remaining operationally hands on and networking/influencing to establish new connections and opportunities for the organisation. As part of the Extended Leadership Team (ELT), you will also feed into organisational strategy and leadership, ensuring all work is delivered in line with Mary's Meals values. 

Key Responsibilities:

• Lead the development and implementation of the philanthropic and corporate fundraising strategies, working alongside the Head of Institutional Giving & Partnerships to develop an overarching departmental strategy that allows for close collaboration;
• Proactively identify new prospects/supporters, securing mid/major donor support and corporate income in line with team income targets;
• Foster a culture of relationship-led fundraising, focused on stewardship and retention of existing donors that allows for long-term, increasing levels of support;
• Provide strategic leadership to the Philanthropy & Partnerships Team (4), supporting professional development and a culture of learning/collaboration. 

Person Specification:

• Demonstrable expertise of relationship-led fundraising, personally securing major donor and/or corporate partnerships, with a focus on high value, long term support;
• Proactive approach, actively building networks and engaging new prospects through a variety of channels;
• Focused on supporter journeys and ensuring exceptional stewardship to drive engagement and income;
• Strong team leader, able to inspire and coach a talented team to achieve targets and develop professionally.
• A commitment to Mary's Meals vision, mission and values - acting as an ambassador for the organisation and championing opportunities to engage with supporter audiences.

The deadline for applications (CV and cover letter) is Thursday 11th July, with 1st interviews to commence on Tuesday 23rd July. 

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

If you enjoy being part of a team that works to execute exciting campaigns, contribute to the retention of valued supporters, and ultimately raise money for a great cause – then we’d love to hear from you.

This role is focussed on the effective delivery of our fundraising campaign, wear it pink. Along with the Mass participation team, this role will play a key part in the planning and execution of a campaign that reaches thousands of people and raise millions of pounds each year. 

You’ll be responsible for building long-lasting relationships with our valued supporters, accurate delivery of processes, assisting in the design and creation of fundraising materials and working across teams to deliver a high-quality fundraising product. 

We’re looking for a passionate, efficient and creative executive who is ready to help and who’s keen to be part of a fun and energetic team. 

About you 

This is an excellent opportunity to develop your skills in the world of mass participation fundraising, project management and the charity sector. To do this you will have an understanding of mass participation fundraising with excellent multi-tasking skills and attention to detail.  Helpful and collaborative in your approach, an interest in relationship fundraising is essential.

As well as your keen interest in project management and relationship-building, this role will allow you to hone your excellent planning and time management skills as you will lead on several projects from start to finish. 

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working 

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.   

When applying 

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now Recruitment Team.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date 9am on Tuesday 16 July 2024 

Interview date Week commencing 22 July 2024

You don’t have to know about Down syndrome. You can learn about Down syndrome, but we need you to know how to nurture the heart of an organisation and its people.

Freelance/self-employed contract for 3 – 4 days per week

£30k - £40k p.a. depending on experience & hours – hours and fee are negotiable

Please see our video on our website (Meet the Team, Current Vacancies) for further details from our Chair, James.

Lead the 17-year-old charity into a brighter future

The role demands quality skills and experience in management, governance, building teams and communities, fundraising and finance – in person and online.

Can you simultaneously be creative, a problem solver, ideas person, developmental, positive leader, supporter, confidante, prudent and adventurous?

We are very keen to hear from you. Please send your CV and a 5 min video explaining who you are and why you suit the role and would like this work. 

Dear Candidate, 
Thank you for your interest in the solicitor role at the Black Equity Organisation. 
The role will be a stimulating and inspiring opportunity for an experienced equality and discrimination lawyer to work pro actively and strategically to use the law as a tool for change. 

BEO is a civil rights charity that was set up to challenge and dismantle systemic racism. We work with Black communities by using campaigning, policy and research in conjunction with the law to effect meaningful change. 
Legal services are central to BEO. We are therefore looking for someone of 4yrs PQE who has experience in social welfare, human rights, public and administration law and who seeks an opportunity to use those skills specifically in the area of challenging systemic racism. 

In the last year we have been developing our relationships with partner organisations, ranging from community groups, our stakeholder law firms, NGOs and law firms experienced in equality and discrimination law, to deliver legal services. The role holder will be required to build on and expand these relationships so that BEO can offer quality legal advice to Back communities in the nations and regions across the United Kingdom. 
We are building our internal legal team so that we can provide targeted legal support to Black communities. We are looking for someone to work with the Director of Legal Services and Policy to ensure that high quality legal advice, support and representation are the hallmark of BEO. 

Apart from delivering targeted legal advice and representation and identifying and running strategic litigation cases, the role holder will be required to think creatively to assist in fundraising and campaigning to develop a sustainable legal service. BEO does not have a Legal Aid Agency contract so self funds all legal work. BEO is a small team, so the role holder must have the skills and confidence to work on their own initiative as well as with members of other teams in BEO. 

About You-
We are looking for someone who is excited about being part of a team that will build a legal service and who can work with Black communities and be guided by them. 
You will also be able to demonstrate that you are aware that Black communities are not homogeneous and you will bring this understanding to the way that you approach your work and interact with clients, our partners and community organisations. 

Your qualities will include an understanding that intersectionality is relevant in all that we do at BEO and that your assessment of how we use the law will be seen through that lens. 

You will be someone who has lived experience of or insight and comprehension of the impact of racism on all aspects of the lives of members of Black communities. 

In return we offer flexible, hybrid working from day one, a 5% employer pension contribution, a generous leave, maternity and parental leave package together with a strong focus on wellbeing and the chance to be part of the task of dismantling structural racism

If this sounds like you, please do click apply!. 

Charity People is working with an innovative and award-winning arts charity in central London, producing exceptional live performances and sharing the cultural wellbeing of the performing arts with the local community. The Charity are searching for a new Head of Development who will play an integral role in designing and delivering a fundraising strategy and lead a brilliant team to success. This is a genuinely unique and wonderful opportunity for an individual looking for a senior management position in development and fundraising in a small and friendly team.

The charity lies at the heart of the local community, and reaches over 40,000 people each year through a programme of widely acclaimed performances and community projects. The charity is dedicated to breaking down barriers and enriching lives; outreach and education is at the core of its work.

The Role

The permanent role is full time, 40 hours per week, and comes with a salary of £50,000-£55,000 p/a. They have a stunning London location, and given the nature of the charity, is primarily office-based, however some remote working is possible:

• £50,000-£55,000 dependent on experience
• Location: Office working, with remote working possible
• 40 hours per week, core hours are between 10am and 6pm. Some evening and weekend work will be required (for which time off in lieu will be given)
• Line management of a team of 5 including 3 Managers, 1 Coordinator and 1 Assistant
• 22 days annual leave + public holidays
• Pension scheme

The Head of Development will deliver the charity's ambitious 3-year fundraising strategy and oversee all fundraising campaigns across membership, individual giving, trusts, foundations, and corporate support, as well as providing excellent stewardship to major donors. They will guide, inspire and support a high-performing and collaborative development team to achieve annual fundraising goals, as well as overseeing internal fundraising processes.

The postholder will manage and grow a portfolio of supporters, and work closely with the CEO on one-off major gift campaigns. They will also provide stewardship of funders to the highest standard, ensuring the delivery of promised benefits to all members and supporters, such as complimentary ticket requests, special events, and rehearsal attendance. Additionally, they will oversee the messaging and strategy for legacy giving and manage an engaging communications schedule for supporters that conveys the company's key messages and values.

About You

They are looking for someone who thrives in a creative environment, who embraces collaboration across teams, with an ability to build meaningful, trusting relationships with all stakeholders.

Some of the key skills and attributes they would love to see, include:

• A clear passion for the Charity's vision and mission, and an ambition to succeed

• Excellent relationship management skills, across multiple income streams, particularly with high-level donors and funders

• An ability to inspire and lead a high-performing team

• High levels of initiative, creativity and intuition when exploring different ways to maximise the impact of funding partnerships

• Excellent interpersonal skills with an ability to show initiative and share the vision with the team and wider stakeholders

If this role inspires you to make that next move in your career, please get in touch with [email protected] to find out more about how you can apply.

At Charity People, we match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Role Title:  Proposals and Grants Manager

Salary:  Band C £41,949 p/a

Location: London

Tenure:  Permanent 

ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty.    As part of the ActionAid Federation, we work with women and girls, our partners, and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want.   

Are you a keen advocate of women and girls’ rights in emergencies? 

Do you have proven experience of setting up large grants, grant management and working closely with international team members and programmatic specialists to manage high value income?

Skilled at presenting complex project information in a clear and engaging way?

Then we'd love to hear from you! 

We are looking for a passionate and experienced Proposals and Grants Specialist who is committed to feminist principles and safeguarding, and has a strong understanding of monitoring and evaluation. As a feminist organisation, we are dedicated to working towards the rights of women and girls and promoting equality, diversity, and inclusion. We are also committed to becoming an antiracist, decolonised INGO. As a Proposals and Grants Specialist, you will play a vital role in helping us achieve our vision and mission.

We are looking for someone who is passionate about making a difference and has a proven track record in writing successful high value fundraising proposals. You will have experience in securing significant donations from major donors, charitable trusts, and/or corporate donors. Your ability to translate technical programme information into compelling supporter communications for different audiences will be crucial in this role.

As the Proposal Writer and Grant Specialist, your role will be central in securing income from high value donors (worth £100K+ per annum), that fund some of our most critical work. This will involve developing and writing high quality proposals, concept notes and reports in line with our organisational priorities. As part of our internally-focussed Strategic Funding Team you will work closely with colleagues across our federation to ensure we are presenting the highest priority and most strategic work to our donors. This will involve setting up new projects, establishing log frames, monitoring and evaluation frameworks and grant management, reporting schedules, and keeping donor-facing account managers informed on progress. 

In this role, you will have the opportunity to improve team practices, support the design and roll out of templates and training, and embed grant management systems. You will also be responsible for encouraging standardisation  across teams in AAUK, managing requests and communications to colleagues in Federation Member countries, and ensuring donor communications systems and processes are up to date. Other responsibilities include sharing best practices, writing compelling human interest stories, managing a personal portfolio of restricted grants, and delivering capacity building workshops. If you have experience in developing proposals, a good understanding of international development, and strong communication skills, we encourage you to apply today!

The ability to travel internationally will be required for this role.

Due to the nature of this role, the successful candidate will be asked to participate in criminal records checks at the point of offer. 

Additional Information: 

Diversity, Equality, Inclusion and Belonging: 

Diversity, Inclusion and Belonging are key to our organisational culture.  We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees.  We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from underrepresented/marginalised communities. 

AAUK is a disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role. 

Referencing and Safeguarding: 

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include safeguarding, criminal records and terrorism finance checks. By submitting an application, the job applicant confirms their understanding of these recruitment procedures. 

ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK Staff and ActionAid UK Representatives to share this commitment. We will not tolerate our Staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work. 

Working practices: 

ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.   

ActionAid UK has a hybrid working policy for many of our roles.  The requirement will vary from team to team and the responsibilities of individual roles.  As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and “Company Connection days.”  Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles.   

Please note that ActionAid UK does not offer fully remote working options.  We encourage you to discuss hybrid working expectations at interview. 

Recruitment Processes: 

Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible.   

If we receive a very high response, we may close the vacancy early and will not accept further submissions.  

In the first 18 months since Martingale was launched, we have recruited 50 Scholars to undertake postgraduate degrees across our eight partner universities and committed over £4m in Scholarships. We are looking to expand into new subjects in the near future and devise new interventions to improve social mobility in postgraduate education longer-term.

As Partnerships Officer, you will work collaboratively with the Chief Executive and the Communications Manager, as well as consultants and Martingale Ambassadors.

Martingale works with a broad range of partners, supporters and collaborators to ensure our work is impactful and targeted. You will lead on managing our partnerships with charities and other organisations and help Martingale to grow major donor income streams by supporting the development of new and existing relationships. You will be responsible for identifying, researching and cultivating new potential funders, including contributing to their ongoing stewardship. 

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

If you want to be part of a team that delivers sector leading mass participation events then we’d love to hear from you! 

This role is focused on the project management and delivery of our wear it pink campaign. Along with the mass participation manager, this role will play a key part in the planning and execution of wear it pink, with a focus on the design and development of our supporter journeys. 

With support from the mass participation manager, you’ll be responsible for building and executing a wear it pink supporter journey that looks to maximise income from our registrants as well as create strong relationships and repeat participation. You’ll also be responsible for other exciting projects throughout the campaign such as the fundraising pack development, content creation and working with teams across the organisation to deliver the campaign. 

This is an excellent opportunity to develop your skills in the world of mass participation fundraising, project management and the charity sector.

About you 

We’re looking for a passionate, organised and creative individual who works well as part of an ambitious and determined team. You’ll understand fundraising events with excellent multi-tasking skills and attention to detail. 

An interest in delivering excellent supporter stewardship to help develop long-lasting supporter relationships. 

You’re helpful and collaborative and can build excellent working relationships with other team members. 
Above all, you’re determined and passionate to help achieve the team’s and organisation’s goals. 

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working 

This role is primarily based in our London or Sheffield offices. Our hybrid working model allows you to work up to 3 days per week at home.   

When applying 

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now Recruitment Team.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date 9am Tuesday 9 July 2024

Interview date Week commencing 15 July 2024

Prospectus is excited to be partnering with the East End Community Foundation (EECF) in the search for an Head of Development & Communications to join their collaborative development team.

East End Community Foundation is an independent charitable Foundation that aims to build partnerships and invest in communities to make lasting change so local residents can access the wealth of opportunities that surround them. For over 30 years they have been supporting individuals and local charities in the East End of London.

As the Head of Development & Communications, you will be responsible for developing, implementing, and achieving EECF’s income generation strategy. This will involve evaluating current income generation and building upon existing donor relationships and growing new meaningful donor partnerships. With a focus on high value fundraising across, individuals and corporate, this role will work with and manage a small team of three to achieve income generation goals. It will also be part of the Senior Management Team and work closely with other internal relationships to achieve growth.

To be successful as the Head of Development & Communications you will have proven experience within fundraising and particularly across high value income streams. This person will also have had previous line management experience and be keen to manage a small team to achieve success. They will be strong in building meaningful relationships both with internal and external stakeholders.  

This role is a full-time permanent position that will have hybrid working in the London offices 2-3 days per week. The salary for this role is £50,000 to £55,000.  

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Rhiannon Mehta at Prospectus.

If you are interested in applying to this Head of Development & Communications position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Hillside Clubhouse is a co-produced mental health employment support charity working across Camden and Islington. We support people with mental health conditions into training, volunteering, and employment opportunities. People can access our services via our Clubhouse, where they can share their skills and expertise with others and support the running of the charity.  Alternatively, they can receive support out in the community from one of our employment specialists based within primary and secondary care.

This role is still within its infancy and will be working closely with the Executive Director to lead and oversee our employment services.  Recent investment in our services has led to the growth of our employment offer and this role currently oversees four employment teams across Camden and Islington.  The post holder will work closely with the other members of the senior leadership team to shape, deliver and evaluate Hillside’s business strategy and support on ensuring Hillside continues to meet the needs of the local mental health community. 

Role overview:

- To oversee and support the day-to-day running and growth of the employment services offering of the Charity; currently two Individualise Placement and Support (IPS) services and two Employment Advisors (EA) in Talking Therapies services.

- To line manage employment services managers:

o Islington IPS Manager

o Camden IPS Manager

o Islington EA in Talking Therapies Manager

o Camden EA in Talking Therapies Manager

- The post holder will be an active member of the senior leadership team, working in close coordination with the Executive Director and the Director of Clubhouse Operations.

- In conjunction with the Executive Director, the post holder will lead on the growth and sustainment of Hillside’s employment services. The post holder will also be expected to supervise new staff where new services are developed.

- The post holder will work closely with the Executive Director and Director of Clubhouse Operations to develop and implement Hillside’s business strategy.

Charities Aid Foundation (CAF) has an exciting opportunity for you to join their team as an Impact Adviser. CAF is a dual-registered charity in both the UK and the US, dedicated to helping individuals worldwide optimise their charitable donations for maximum impact. CAF’s Impact Accelerator is a centre of excellence for impact, bringing together expertise in strategic advisory, grantmaking and social investment.

This full-time, permanent role offers a competitive salary of up to £46,000 per annum, based on experience, with flexible hybrid working arrangements based in their London office.

The Impact Adviser will confidently work with a diverse range of philanthropists, corporate clients, and charity leaders, providing expert advice on developing and implementing impactful giving strategies or improving their organisation’s resilience. Key responsibilities include managing strategic consultancy projects, delivering high-quality written assignments, facilitating workshops and ensuring excellent client service. The Impact Adviser will also collaborate with colleagues in the Impact Accelerator to deliver a comprehensive client offering and identify new business opportunities.

The ideal candidate would have a keen analytical and strategic mindset, experience in advising foundations, individual philanthropists, charities, corporations, or the public sector. Expertise in philanthropy, grant-making, sustainability, fundraising, strategy, research, governance, impact measurement or programmatic design is key. CAF is particularly interested in individuals with experience in international development and language skills. The ideal candidate will have a proven track record in client relationship management and project management.

If this description resonates with you, we encourage you to submit your CV in Word format as soon as possible. Suitable candidates will be provided with further details about the role.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Membership Services Coordinator: Member Relations
Advancement 
Full-time
Permanent 
£29,399 per annum
Application deadline: 12pm (midday) on Tuesday 2 July 2024 

About this role

The Membership Team at the British Museum is seeking a new Membership Services Coordinator: Member Relations, to deliver exceptional standards of customer care, ensure high levels of satisfaction across the Membership base, and take responsibility for critical processes in the Membership contact centre.  

With over 70,000 Members of the Museum, this role underpins our efforts to offer a Membership experience of enduring value and ensure that Members' generous support is always reciprocated with a first-class service. The role is essential to the operational efficiency of a dynamic and fast paced team; maximising every opportunity to aid and enrich Members’ enjoyment of the Museum.

Key areas

• Take hands-on-responsibility for the smooth operation of the Friends inbox, telephone line, and processing of postal correspondence.
• Work effectively to streamline and accelerate the response to Members’ queries, while also providing support and assistance to other colleagues to prevent the accumulation of any delays or backlogs. 
• Ensure complaints are responded to swiftly and resolved satisfactorily, under the guidance of the Membership Services Manager: Membership Relations.
• Take primary responsibility for voicemail replies, customer service reporting, online FAQs, the maintenance and generation of template responses, and other critical administration across the Membership Services team.
• Ensure accurate data regarding contact with Members is recorded on Raiser’s Edge (the Museum’s CRM system), and train new team members in the processes and systems related to customer care.

About you

To be successful in this role, you will have –

• Experience of and enjoy working with the public.
• A conscientious and proactive mindset, with a willingness to never let a problem go unresolved or an opportunity for incredible service unrealised.
• Excellent telephone manner and strong written correspondence skills.
• Experience of using CRM software.
• Strong attention to detail and accuracy.
• Experience of responding to complaints and feedback.
• Proven organisational skills.

About the British Museum:

Founded in 1753, the British Museum’s remarkable collection spans over two million years of human history and culture. The Museum is one of the leading visitor attractions and its world-famous collection includes the Rosetta Stone, the Parthenon sculptures, Egyptian mummies, the Admonitions Scroll, and the Amaravati sculptures. 

The Museum offers a competitive benefits package including:

• Generous annual leave allowance of 25 days (rising to 30 days after 10 years’ service) plus 2.5 privilege days and plus bank holidays
• Membership of the civil service defined benefit pension scheme (find out here what benefits a civil service pension provides).
• Free entry to a wide range of museums and exhibitions
• Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections
• Interest-free travel, bicycle and rental deposit loans
• Professional and personal development opportunities
• Employee Assistance Programme
• Discounts on food and gift shop purchases

Additional details:

For more information about this role, please see the job description.

If you have any additional needs that we should be aware of in order to support you with your application, please provide details. 

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a Museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.

We offer a flexible way of working that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you. Typically however, we would expect the post holder to be on site 3-4 days per week. 

The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

Ealing and Hounslow Community Voluntary Service is a registered local charity that has been supporting voluntary and community sector (VCS) groups in Ealing for over 30 years and Hounslow groups since 2012.

In this rapidly changing world where our sector continues to face many challenges and take on new opportunities, it is highly appropriate that Ealing and Hounslow CVS has undertaken a process of reviewing and planning for the next three years. Consulting with our stakeholders has been a refreshing process, and has provided us with an opportunity to study how well we delivered our core themes from our latest Business Plan – developing, connecting, representing and innovating with the third sector in Ealing and Hounslow - and to establish new and more relevant themes of work for future delivery.

Ealing and Hounslow CVS is a second-tier organisation that works with local charities and voluntary organisations in Ealing and Hounslow. The overall aim is to provide a professional and effective service to local voluntary organisations through assistance and through forming consortia and bidding for major tranches of funding aimed at improving the lives of the local communities.

PURPOSE OF THE POST
Promote and support volunteering in Ealing and Hounslow. 
Raise the profile of informal, formal, and corporate volunteering. 
Design, develop, and implement social action projects reflecting the local community's needs. 
Collaborate with Ealing and Hounslow Council’s Community Engagement Teams on initiatives and events. 
Support disadvantaged groups in volunteering and social action. 
 
MAIN DUTIES AND RESPONSIBILITIES
 
Volunteering Promotion and Support
Promote volunteering to residents, VCS groups, statutory sector, and local businesses. 
Ensure access to volunteering opportunities for residents from hard-to-reach communities or isolated areas. 
Coordinate regular training and events to promote volunteering benefits. 
Run drop-in sessions at various outreach locations within Ealing and Hounslow.

For more information see the recruitment pack