Contracts And Business Development Manager Jobs in Birmingham, West Midlands
LOCATION - Remote with travel required across the UK
Are you looking for an exciting and rewarding new role in 2024? Apply for the Learning and Development Manager role at homelessness charity Emmaus UK.
About Emmaus
Emmaus is a secular organisation supporting homeless and socially excluded people by providing a home for as it is needed, meaningful work in a social enterprise and a sense of belonging and community. There are currently 30 Emmaus communities in the UK stretching from Glasgow to Dover and Norfolk to South Wales, collectively supporting more than 850 people. There are also 3 Emmaus groups working towards the development of services in their areas. We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers.
About the role
We are seeking a Learning and Development Manager to work with the Director of Partnerships and Federation Development to develop an ambitious learning and development strategy for Emmaus UK.
As a hands-on Learning & Development Manager, you will play a critical role in developing the skills, knowledge, and capabilities of employees, companions, volunteers and trustees across the Emmaus Federation and within Emmaus UK.
Your primary focus will be on developing and delivering effective learning interventions, programs and initiatives that align with the goals of Emmaus and support the growth and development of its people.
You will have the opportunity to make a significant impact on the growth and development of employees, companions, volunteers and trustees, contributing to a positive learning culture, and supporting the overall success of the federation. Your role will involve supporting the development and delivery of strategic plans, programme design and implementation, stakeholder management, and continuous evaluation and improvement of learning initiatives.
This role is home-based, with some travel required across the UK.
Who are we looking for?
We are looking for a high-performing Learning and Development Manager, with experience working in a learning and development role, including experience of delivering training in-person and online to a range of stakeholders.
The successful applicant will be able to deliver effective and engaging learning and development programmes and will have experience of identifying and analysing learning and development needs, developing relevant approaches and evaluating effectiveness, developing a strong culture of continuous improvement across Emmaus UK and the wider federation.
This is an exciting and rewarding role for someone who thrives working with different people and pursuing new opportunities.
What we offer
· £37,878 pro rata (based on a standard working week of 37.5 hours)
· Working hours: 5 days per week, Monday – Friday
· Contract: Permanent
· Pension: Stakeholder pension with employer contribution
· Annual leave: 25 days + Bank Holidays + 3 concessionary days leave
· Training & development: Individually tailored induction. Ongoing training and development
· Volunteering: 2 days allowance each year
· Employee assistance: 24/7 employee assistance scheme is available
· Flexible working: Options available, subject to the requirements of the role
· Life assurance: Death in service lump sum of 3 x salary
To apply
To apply for the role, please complete our application form and equal opportunities monitoring form and email us by 12pm on Friday 1st November 2024.
Please ensure you download the job pack and refer to the job description and person specification when completing your application form.
Those shortlisted will be invited to an interview conducted via Microsoft Teams on Wednesday 13th November.
If you would like to arrange an informal discussion about the role, please email us.
Equal Opportunities
Emmaus UK provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. We are dedicated to an inclusive culture, and we strive to create a workplace where teams of people with diverse backgrounds, characteristic, perspectives, ideas and experiences work together. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities.
To ensure fairness and consistency to select the best candidate for our roles, all our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.
The client requests no contact from agencies or media sales.
Job Title: Evaluation Manager
Salary: £37,500
Contract Type: Permanent
Working location: Full-time, 35 hours per week, although 4 days / flexible hours may be considered
Working location: Remote. This post holder will be based at home, with office visits approximately once a month, and department/organisational away days which will be discussed with Line Manager. The role may involve some occasional irregular travel to visit schools, attend events and represent Magic Breakfast at meetings throughout the UK.
Reporting to: Head of Impact and Insights
Direct reports: Insights Officer
JOB PURPOSE
The newly formed Impact and Insights Team exist to provide research, insights and evidence; helping Magic Breakfast to achieve our mission of ending child morning hunger now and for good. The Evaluation Manager is key role within the Impact and Insights Team, responsible for evaluating the service delivery programme at Magic Breakfast – this includes evaluating new pilot approaches, assessing the impact, driving continuous improvement and shaping our offer enabling us to tackle child morning hunger today.
The Evaluation Manager is pivotal in spearheading the strategic planning, delivery and dissemination of Magic Breakfast’s day-to-day evaluation activity, as part of the wider Impact and Insights Team’s approach to communicating research, evaluation and insights. They will hold responsibility for planning, coordinating and delivering a comprehensive programme of evaluation projects to support evaluation and impact measurement, continuous improvement, business development and communication. Our ideal candidate for this role will have experience in social research or programme evaluation.
KEY RESPONSIBILITIES:
- Plan and manage a comprehensive programme of evaluation across Magic Breakfast’s provision.
- Work collaboratively with colleagues and funders to develop and deliver an effective, achievable evaluation plan that will make a difference for children and young people.
- Optimise Magic Breakfast’s evaluation infrastructure to meet the demands of internal and external stakeholders.
- Integrate the voice of lived experience into our evaluation by actively listening to and incorporating the insights and feedback from our beneficiaries.
- Assess and improve evaluation support and outputs provided, adapting approaches to improve
Please see attachement for full job description
WHAT WE OFFER
At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work. Some of our benefits include:
Please see our job pack for more details
APPLICATION PROCCESS
We reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
Should you have questions about the role before applying please email our People and Culture Team, recruitment @magicbreakfast. com
Close - 27th October 2024
Shortlisting - 28th-30th Oct 2024
Interview 1 - 6th and 7th November 2024
Interview 2 and informal interview - 13th November 2024
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a fantastic opportunity for a dedicated and passionate business development manager who is excited to support our purposeful movement that brings about a positive sustainable change in young people’s lives.
Business Development and Management
- Develop strands of commercial activity, including employer engagement and social value.
- Support application to and reporting on investment programs, funding, and grant-making for business development.
- Develop proposals and attend stakeholder meetings to negotiate business terms with new and existing clients.
- Assistance in organising and coordinating contracts, teams and services.
- Manage performance database and systems information to ensure operational efficiency
- Compile and prepare quarterly and performance reports
- Create and maintain progressive working relationships with key stakeholders.
- Research and analyse new initiatives to support growth.
- Attend meetings to drive organisational growth and visibility. Management and Governance
- Review potential structures to support dynamic work, such as social investment.
- Update policies and governance in line with organisational needs (when needed)
- Ensure effective use of project management tools, CRM systems, and other digital data system platforms to streamline operations and stakeholder communications.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Vacancy Reference Number:
WCM/COMMS/FR/UK-R1
Position title:
Website Content Manager
Reports to:
Head of Digital
Location:
Muslim Hands, 148 – 164 Gregory Boulevard, Gregory House, Nottingham, NG7 5JE
OR
Muslim Hands UK, 595-597 Commercial Road, London, E1 0HJ.
OR
Remote / Hybrid
Hours of Work:
Full-time, 35 hours per week
Salary guideline:
(Up to) £39,500.00 per annum (commensurate with experience)
Terms of Employment:
12-Months’ Fixed-Term Contract (subject to successfully completing a 6-Month Probationary Period, Contract is extendable and renewable subject to performance)
Application Process & Closing Date:
Please send an introductory email detailing why feel you are most suitable for the role along with your up-to-date CV by no later than 4th November 2024.
Ensure the Vacancy Reference Code is added within the Subject line of the Application Email.
Approx. Interview & Role Commencement Date(s):
Interviews: ASAP – as and when we find a suitable applicant
Start: ASAP thereafter
Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold an Online Interview with Muslim Hands; therefore, please familiarise yourself with ZOOM, Team Link, MS Teams, and Skype post successful submission of your application.
Job purpose:
The Website Content Manager will lead on the content strategy for our new and improved website - delivering engaging content which inspires our audiences to take action from praying to donating in order for Muslim Hands to continue it’s lifesaving work. The Website Manager will have oversight of all pages, from blogs to appeals, responsible for optimising our each for SEO and CRO.
Main responsibilities:
- Produce and publish new pages from appeals to blogs in line with the organisation’s needs – this includes copywriting and liaising with designers for creative.
- Create and deliver the website content strategy inline with our key fundraising touchpoints – delivering an approach which puts the audience at the centre of our plans.
- Lead on our SEO strategy in partnership with our agency to deliver SEO audits, SEO driven blogs and to improve our overall website ranking.
- Lead on creating and delivering our conversion rate optimisation strategy.
- Deliver a test plan of website content which optimises the user experience.
- Create, update and audit website pages in line with the orgs needs. Including copy, creative, landing pages, functions, journeys in line with our brand guidelines.
- Work closely with the external developers to suggest new features we’d like to test in terms of the site’s functionality.
- Communicate website updates to the wider organisation.
- Lead on reporting for organic search, SEO and CRO metrics on a weekly and monthly basis – sharing with SLT.
- Work closely with the digital marketing team to provide optimal user journeys to improve our fundraising and retention efforts.
- AOB the organisation sees fit for the role.
Person specification:
- A strategic thinker who will problem solve to deliver the website strategy.
- Project and time management skills including ability to implement test strategies.
- Proficient communicator with internal and external stakeholders.
- Experience working in an agile fundraising environment and collaborating across multiple teams with strong stakeholder management skills.
- Detail orientated to provide complete and accurate content, some of which may need regular updating.
- Strong copywriter and storyteller.
- Previous Umbraco experience.
- Experience of SEO and SEM.
- Data driven and comfortable digging into analytics of website metrics.
- Experience working in a fundraising role.
Additional Requirements:
- Travel: Occasional travel may be required for meetings or events.
- Flexibility: Willingness to work outside of normal business hours when necessary:
- Ability to demonstrate current eligibility to work within the United Kingdom
- Must be able to either:
- Provide a valid Disclosure Barring Service (DBS) certificate (issued within the last year) when requested by Muslim Hands; OR
- Undertake to provide full cooperation for Muslim Hands to perform a DBS Check at the required level appropriate for this / similar role.
Deadline for applications is 4th November 2024 however Muslim Hands reserves the right to end the application procedure early should the right candidate(s) be found.
NB: Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful.
Other Information:
Muslim Hands is a UK based international relief organisation working in over 40 countries worldwide. The Head Office in Nottingham and a fundraising team in Whitechapel London; occasional travel between the two locations. Muslim Hands UK is seeking an enthusiastic and passionate individual to join our team during an exciting period of growth and change as we have ambitious plans to grow our activities by 2030.
Muslim Hands is an NGO that is at the forefront of delivering live saving aid and emergency relief to those who need it most, as well as building long term solutions that help the needy and impoverished worldwide.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Cord
Cord is an international charity working to make peace a reality where people don’t have the freedom to exercise their rights. We work to build the relationship between those in power and local communities.
We believe that people flourish when all parts of society work together. Peaceful relationships make that possible. The simple act of talking begins a journey of growth which transforms mistrust, includes the excluded and turns adversaries into allies.
Cord operates in eight countries and implements programmes in the following areas:
- Empowering Women & Girls
- Accessing Fundamental Freedoms
- Climate & the Environment
- Economic Empowerment
- Supporting Stronger Societies
Role context:
Cord’s turnover is about £2m a year. About 85% of Cord’s funding is restricted, coming from institutional donors like the EU and the US government, and 15% (about £300K) is unrestricted coming from a committed UK supporter base and other private fundraising streams.
In 2024, Cord operates in eight countries and has offices in Burundi, Myanmar, Laos, Cambodia & Philippines. Cord has a global team of thirty people with finance staff across six country teams.
The Finance Manager role is a newly created role which is being introduced to strengthen the organisation’s financial management and control systems. The postholder will work across the breadth of the finance function preparing internal management accounts and external annual accounts.
In 2024, Cord changed its finance system to use Business Central. The Finance Manager will become the organisation’s main ‘admin’ user of the finance system. In the near-term, there will be a particular focus on rolling out further functionality of the system.
The Finance Manager will have oversight of the UK finance function through the line management of the UK Finance Officer and will directly deliver on the international side of operations in the areas of donor compliance, programme financial management, partner financial monitoring, and reporting. The role will involve travel to international programme locations.
Key Responsibilities:
- To support the Head of Operations to provide finance team leadership, develop and deliver an annual finance workplan to ensure continual improvement, and to drive finance capacity across the organisation
- To ensure the effective financial management of the organisation create and maintain effective financial control
- To be the Business Central Finance System Lead, developing functionality, troubleshooting and capacitating system users
- To ensure financial compliance: prepare statutory accounts, partner compliance, donor compliance and financial reporting
Cord operates a hybrid structure in the UK with most team members working from home attending the admin office in Coventry for team meetings.
We are a small, committed team who love working together to make a huge impact. If you like the sound of us, then look at the recruitment pack and come and join our team!
Please provide a cover letter that outlines:
- your interest in Cord and the role
- how you fulfil the requirements of the role
Please be sure to include the location where you are based.
The client requests no contact from agencies or media sales.
Partnership Development Lead
Job Description and Person Specification
Reporting to: Head of Corporate Partnerships
Location of work: Home-based with approximately one or two office days per month and travel for team days and events. The role may involve some irregular travel throughout England and Scotland. Expenses will be paid in line with our Travel and Expenses policy.
Contract type: Full-time, 35 hours per week, although part-time/flexible hours may be considered. The role may require occasional evening and weekend work.
Contract Length: 12 months FTC starting in early January
Salary: £37,500-£45,000 based on skills and experience
JOB PURPOSE
As part of the Corporate Partnerships team in the Fundraising and Development directorate, Partnership Development is responsible for leading on securing new, high-value, strategic partnerships to support our vision of ensuring that no child or young person is too hungry to learn now and for good.
As the Partnership Development Lead, you will be responsible for spearheading the development and delivery of the new business strategy, as well as working collaboratively with colleagues across the organisation to pull together and deliver compelling proposals and pitches. The role will line manage the Senior Partnership Development Manager and Partnership Development Manager, working together to achieve the goals and priorities of the team. You will also create, embed and monitor key new business processes such as pipeline management, income forecasting and reporting, and work with the wider Fundraising team to deliver our fundraising strategy.
KEY RESPONSIBILITIES:
- Lead on the development and delivery of the team’s new business strategy.
-
Keep abreast of restricted and unrestricted funding needs, including our Gift in Kind requirements, managing the process to keep this up to date and building the team’s pipeline to meet these needs
-
Use Sales Force to capture and analyse key new business data and KPIs and use insight to inform new business activity.
-
Ensure the smooth transition of prospects to a) Partnership Managers, where appropriate working with prospective partners to agree partnership vision, objectives and KPIs in collaboration with them or b) small corporate team.
-
Engage relevant internal colleagues across Policy & Engagement, Finance & Performance and Service Delivery to feed into the partnership development process.
-
Support Head of Corporate Partnerships in accurately forecasting new business income for each financial year, and ensure forecast income is updated monthly.
-
Ensure all new partnerships have appropriate contractual agreements in place with logo license fees included where appropriate.
-
Good working knowledge of best practice new business cultivation processes from identifying to securing new partners through experience gained in charity or corporate sector.
Please see attachment for full job description
WHAT WE OFFER
At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.
Please click below for our job pack
APPLICATION PROCCESS
Should you have questions about the role before applying please email our People and Culture Team, recruitment @magicbreakfast. com
Close - Sunday 20th October
Shortlisting - Monday 21st October & Tuesday 22nd October
Interview 1 - Thursday 31st October
Interview 2 and informal interview - Wednesday 6th November 9-12.30pm
We reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fair to Nature Advisory and Project Development Officer
Reference: SEP20241930
Location: Flexible in England
Salary: £32,022.00 - £34,377.00 Per Annum
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave
Contract: Fixed-Term for12 months
Hours: Full time, 37.5 hours per week
This advisory role will play a key contribution to help grow the RSPB’s Fair to Nature programme and improve habitats to protect and restore nature and wildlife on UK farms with one specific major business partner, and also with a wide range of other farmers and businesses.
What's the role about?
For the key strategic business partnership the role will visit farmer-suppliers and provide in-person habitat advice to improve the conditions for biodiversity on the farms visited.
You will use this insight and experience to provide the content to help inform communications tools and a broader advisory programme for other farms within the partnership (you will not be responsible for the communications execution).
For other Fair to Nature farmers, and businesses directly linked to them, you will prepare for and complete advisory visits and follow up with applicant Fair to Nature farmers and share the benefits of Fair to Nature certification. You will advise them on how to comply with the FtN Standard and help them complete their Farm Plan.
Essential knowledge, skills and experience:
- Knowledge of land management practices that deliver nature and wider environment benefits on farmland.
- Understanding of the ecology of main farmland taxa, particularly those of conservation concern.
- Understanding of agricultural systems and how conservation management may impact on farming practice.
- Able to communicate effectively with farmers and advise them on land management for nature.
- Ability to be self-motivated and work efficiently within a defined work plan. This necessitates the ability to plan and organise their own work.
- Competent IT user (e.g. MS packages, Outlook etc).
- An ability to produce clear written communications.
- Proven time management and organisational skills to meet project deadlines.
- Experience of working with farmers.
- Experience of giving land and / or habitat management advice.
Desirable skills, knowledge and experience:
- Experience of working to a standard project management approach.
- Experience of collaborating with food businesses
Closing date: 23:59, Tue, 5th Nov 2024
The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.
We are looking to conduct interviews for this position from 15 November 2024.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
As part of this application process, you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
No agencies please.
The Job (in a Nutshell)
We are looking for someone to build and maintain partnerships with schools, colleges, and youth organisations. Your goal will be to offer these groups exciting outdoor learning residentials that inspire young people.
Your role involves managing a list of current customers, ensuring they keep coming back, and finding new business opportunities. You’ll be part of the Education team, working to meet performance goals and enhance customer experiences. Building strong, positive relationships with customers is key to ensuring their ongoing commitment to our programs.
Who We’re Looking For
You are a results-driven team player with a solid understanding of the education sector. Ideally, you have at least one year of experience in sales, such as an account manager or a similar role.
You are passionate about outdoor learning and share our values and ways of working.
Your Experience
- Communication Skills: You can communicate effectively and build strong relationships with both internal and external professionals.
- Organisation: You are highly organised, pay attention to detail, and maintain high standards of communication, both on the phone and in writing.
- Negotiation: You have good negotiation skills.
- Independence: You can work independently and take initiative.
- Technical Skills: You are confident using Microsoft systems.
- Presentation and Social Media: You have strong presentation skills and are adept at using social media, especially LinkedIn, for client engagement.
Areas of Responsibility
- Revenue and KPIs: Meet revenue targets and other key performance indicators for the education team, ensuring both individual and team goals are achieved.
- Customer Understanding: Develop a deep understanding of customer needs through effective questioning and research.
- Collaboration: Work with other teams to ensure the best fit for customer programs.
- Sales Proposals: Create compelling sales proposals to win new business.
- Customer Records: Maintain customer records using our Microsoft Dynamics CRM system.
- Relationship Management: Use sales techniques and relationship management skills to overcome challenges and retain business.
- Charitable Funding: Promote and allocate charitable funding to customers based on need.
- Liaison: Work with all areas of the organisation to maximise opportunities.
- Market Knowledge: Develop an in-depth knowledge of customers, the region, the education market, and sales techniques to drive success in your role.
Other
- Some evening, weekend, and overnight work will be required, including attending taster sessions, client visits, and centre visits.
- You’ll also need an enhanced DBS check.
- This role is perfect for someone who loves working with people, has a passion for outdoor education, and is driven to achieve results. If this sounds like you, we’d love to hear from you!
Salary and benefits
- Salary £26,000 - £30,000 per year + Bonus. Starting salary is dependent on experience
Benefits:
- Annual Leave of 24 days, plus bank holidays. Annual leave increases by 1 day per year to a maximum of 30 days, plus bank holidays.
- Life Assurance: 3 x salary, covered from start date; includes Employee Assistance Helpline.
- 8 weeks’ sick pay at full salary in any 12 months.
- Long-term Disability Insurance: 2/3 salary less state incapacity benefit after 6 months’ absence for up to 5 years, covered from start date
- Employee assistance programme Unum: In the form of an app, with easy access to medical and mental health support. Ranging from instant GPs appointments to physio or counselling services.
- Personal Accident Insurance while at work or commuting.
- Health Cash Plan with Medicash: a taxable benefit
- Pension Scheme (currently Standard Life): Auto-enrolment of all staff after 3 months service
- Berghaus uniform items provided and the opportunity to purchase Berghaus products at discount
- Staff bursaries: discounted course fees for family members
Plus!
- Personal Adventures – Outward Bound has a positive attitude to extended/unpaid leave (forward planning is required)
Hours of work
- You’ll work an average of 37.5 hours per week.
Settling in period
There is a 3-month settling in period from contract start date.
How to apply
If you are interested, please drop an email with an up-to-date CV and covering letter of no more than 500 words to Sarah Shutt. Speciying if you are interested in a permenant position or a 12 month contract.
The closing date is 8th November 2024. Interviews will take place on 18th November 2024
at Head Office in Hackthorpe, nr Penrith on (or via TEAMS / Zoom if appropriate).
We currently have a permanent and 12 month opportunity available. Please specify which opportunity you are interested in.
To inspire young people to realise their potential through learning and adventure in the outdoors.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Partnerships Manager
Location: London, Manchester or Birmingham
Salary: £33,000 - £39,000 London or £31,000 - £37,000 Manchester and Birmingham
Terms: 5 days per week (37.5 hours), open to flexible working arrangements
Contract: Permanent
Purpose of the role:
The main purpose of the Partnerships Manager role is to lead on the delivery of first-class account management to a diverse portfolio of corporate partners, generating income to support Breaking Barriers’ work. Each partnership at Breaking Barriers is bespoke, comprising fundraising, skilled volunteering, awareness raising and, crucially, placement and job opportunities for our refugee clients.
Working closely with the wider Partnerships Management and Programmes teams, you will be responsible for launching new partnerships and retaining business by deepening relationships and identifying opportunities for growth.
The successful candidate will have experience managing corporate partner relationships, including making fundraising asks and managing external communication with donors and partners at all levels of seniority. You will deploy your influencing skills and ability to build profitable relationships to great effect as you take a leading role identifying and nurturing future strategic partnerships. An understanding of Corporate Social Responsibility would be advantageous.
To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.
Other considerations:
- As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
- We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
How to apply:
If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:
- Why you are interested in the role
- What skills you would bring to be successful in this role
- Any experience you would like to highlight
- Any reasonable adjustments you require for the interview process
- Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)
Please note that applications without a covering letter will not be considered.
Closing date for applications is 11:30pm on Wednesday 30th October. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.
We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background.
If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).
Breaking Barriers exists so that every refugee can access meaningful employment and build a new life.
Operations Manager
We have an exciting opportunity for an Operations Manager to join the team in this part-time, remote working role.
Position: Operations Manager
Location: Remote (travel to Edinburgh is required, up to 4 times per year)
Hours: Part time, 25-30 hours per week
Salary: £34,000 pro-rata
Contract: Fixed Term Contract - 18 Months
Closing Date: 5pm on Friday 8th November
Interviews: 18-19 November
The Role
The purpose of this role will be to manage and deliver administration services associated with operational areas including Technology and Data, Human Resources, Health and Safety, and Facilities. You will be responsible for supporting or leading business improvements to policies, processes and ways of working within these areas to ensure a more efficient and effective business as usual approach moving forwards.
Why join the team?
You will be offered on the job training and support for your development alongside other fantastic benefits:
- Opportunity to work your hours flexibly
- 35 days annual leave per year (pro rata) including the opportunity to take most bank holidays when you choose
- Employer pension contribution of up to 6%
- Employee assistance programme
- Enhanced Maternity Pay
- Budget for personal development and training
- Positive organisation culture with a firm understanding of supporting remote (hybrid) teams
- Opportunity to help share live music with people who may not otherwise get to experience it.
About You
With project management and change management knowledge and skills to support you in this role, you will have experience of:
- Coordinating and delivering administration services.
- Business improvement projects and reviews.
- Working with different stakeholders to explore policies, processes and ways of working.
This is a remote working role but you will be required to travel to the Edinburgh offices up to 4 times per year.
When applying for this role you will be asked to submit a CV and Covering letter of no more than 2 sides of A4.
About the Organisation
The charity seeks to give joy through live music through the provision of live music sessions for people receiving care or treatment in healthcare settings across the UK, including those who are vulnerable, the elderly, those with dementia and in critical care.
Live music concerts are presented by individual or small groups of skilled musicians who have been carefully selected through a process of audition. Sessions are tailored to the both the setting and the audience to ensure that they can reach and connect people, encourage communication and meaningful interactions and evoke emotions and memories to make people feel good one tune at a time.
The successful applicant will require a DBS (Disclosure and Barring Service) or equivalent check.
The charity is committed to becoming an organisation that reflects society and promotes diversity and inclusion, and would particularly welcome applications from people who are currently under-represented, including disabled people and those from Black, Asian and other minority ethnic communities.
You may have experience in areas such as Operations, Operations Manager, Operations Lead, Operations Supervisor, Operations Team Leader, Finance and Operations, Operations Support.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract: Part-time 30 hours, Permanent
Salary: £35,632 FTE (salary will be pro rata for part-time hours)
Reports to: Chief Operating Officer
Work base: Home-based within United Kingdom
About Veganuary
Be part of a small, but dynamic organisation that makes headlines in January and throughout the year!
Veganuary is an international non-profit organisation that encourages people worldwide to try vegan in January and beyond. Veganuary’s popular cultural appeal, along with our positive and non-judgemental approach to veganism, is making a measurable difference for animals and the planet as well as improving people’s health. We proactively support people and businesses alike to explore the diverse world of plant-based foods and the benefits they bring.
Millions of people – from nearly every country in the world - have taken part In Veganuary since our launch in 2014, and thousands of new vegan products and dishes have been added to shop shelves and restaurant menus worldwide. This is a very exciting time to join our international team of talented, valued and committed people who enjoy their ability to collaboratively contribute to this amazing cause.
Role Description
Veganuary is recruiting a part-time HR Manager who will work to manage all aspects of the employee lifecycle across our International operation. This standalone HR position reports to the Chief Operating Officer and will manage and continue to develop all HR practices and processes ensuring compliance with local labour laws and regulations across the countries that Veganuary operates in. This role is crucial in ensuring the organisation attracts, recruits and develops high performing team members. The HR Manager will work closely with the wider Operations team to ensure the efficient, supportive, and compliant culture of Veganuary.
Whilst we would love someone with experience of working as an HR Manager across an International team, we recognise that some elements of the role can be learned. Therefore, this role could suit someone who has solid HR experience at a lower level but who is proactive, self-suffice and with great employment law experience.
Core Responsibilities
Recruitment
- Manage the end-to-end recruitment process, including job postings, contacting candidates, arranging interviews and onboarding
- Coach and support hiring managers with recruitment processes, screening and onboarding, ensuring compliance with international labour laws
- Ensure International salaries and benefits packages are competitive and attractive
Development
- Stay informed of changes in employment law and implement necessary changes to HR policies
- Lead learning and development initiatives to support skills development across the team
- Design and deliver training programs tailored to meet the needs of diverse workforces in various International locations
- Evaluate the effectiveness of training programs and adjust strategies to maximise impact
- Lead on wellbeing initiatives for team members and act as MHFA
- Coordinate performance review and appraisal processes across Veganuary
Engagement
- Act as a primary point of contact for international HR issues, providing guidance and support to team members
- Lead on all employee relations issues addressing and resolving conflicts in a culturally sensitive and compliant manner
- Coordinate initiatives and champion diversity, equality and inclusion across Veganuary
· Foster a positive, inclusive work environment that respects cultural differences and promotes employee engagement
- Coordinate our bi-annual staff survey and other HR consultations
Reporting and Compliance
- Maintain and develop our HRIS, BambooHR
- Monitor HR metrics and key performance indicators (KPIs) to track progress and identify areas for improvement
- Manage the monthly payroll administration, alongside external payroll providers, ensuring accuracy and compliance with relevant laws
- Maintain and update employee records and HR documentation in accordance with legal requirements
- Ensure compliance with all local labour laws, employment standards, and immigration regulations across various jurisdictions
- Partner with Employers of Record to mitigate risks and address legal issues related to international employment
- Other reasonable duties that may be required
Person Specification – Essential
- Comprehensive knowledge of HR processes and the ability to apply this
- Wide-ranging knowledge of employment legislation
- Experience working in an HR generalist role
- Excellent Microsoft 365 skills
- Approachable and personable with a genuine desire to support our growing, hard-working international team
- Ability to prioritise and action tasks quickly when necessary
- Ability to work from home within a fully remote team
- Capacity to communicate effectively and professionally with all levels of stakeholder
- Excellent attention to detail and organisational skills
- Ability to think strategically and build systems that provide the foundation for expansion
- Positive, confident attitude
- Commitment to equality, diversity and inclusion and representation
- Empathy and active listening
- You share and will support Veganuary’s vision and values (see below)
Desirable
- Experience of working with BambooHR
- Experience of working in international HR and Employers of Record
- Experience of working in a standalone HR role
- Experience of working in the third sector
- CIPD Level 5 qualified
Our Vision
Our vision is simple; we want a vegan world. A world without animal farms and slaughterhouses. A world where food production does not decimate forests, pollute rivers and oceans, exacerbate climate change, and drive wild animal populations to extinction.
Our Values
Impact: we are committed to a vegan world; we will utilise research to evaluate how the highest number of lives can be spared and direct resources to that end.
Empowerment: we will optimise our outreach to support and encourage people on their vegan journey in a non-judgemental, positive, constructive and easily accessible way.
Collaboration: by partnering with other mission-driven organisations and working closely with corporates, we will make a bigger difference.
Diversity and inclusion: we know that it takes people with different ideas, strengths, interests and backgrounds to achieve our vision; we appreciate the value of this and how it brings us closer to achieving our mission.
Respect and integrity: in all internal and external relationships, we will strive for genuine, honest, and transparent communication.
Resilience: we will continue to create a professional and sustainable (human, social, economic and environmental) organisation.
Application Process
If you’d like to be part of our amazing team and organisation, please send us your CV and tell us why in the form of a cover letter of no more than 1000 words that answers the following:
- Why do you want to work for Veganuary?
- Why this role particularly?
- What will you bring to our charity?
Without a cover letter your application will not be considered, so please ensure you submit this! Our team are all aligned to our mission so we want to hear from you, and the cover letter gives us the opportunity to do so. The questions above are chosen specifically to help us understand more about your motivation for this role, rather than your work experience which we can understand from your CV, so please ensure you answer them within your cover letter.
This job advert will close at 9am BST on Monday 21st October 2024. We will be reviewing applications on a rolling basis and may close the vacancy early. Therefore, early application is advised. Applicants who have applied for this role within the last few months need not reapply.
Diversity, Equity and Inclusion are high on the agenda for Veganuary. We recognise that certain groups in our industry are under-represented and are working hard to combat the lack of representation. Therefore, reasonable adjustments can be made to allow any who require additional assistance to apply for this role. Please email our friendly HR team if you require such assistance.
We welcome applications from all suitably qualified persons, regardless of their ethnicity, sex, disability, religion, sexual orientation, gender identity or expression, marriage and civil partnership status, or age.
Recruitment Process
Our recruitment process normally takes around 3 weeks and usually consists of 4 stages as follows:
1. A job specific pre interview task (to be completed between 21st – 24th October 2024)
We’re lucky enough to receive many amazing applications for our roles and it’s sometimes difficult to select a small number of people to interview. By having a pre interview task, it allows us to learn more about our shortlisted candidates than a CV and cover letter can tell us.
2. A first interview with the hiring manager and one other team member (Interviews will take place on 5th November 2024)
This is always competency based and job aligned so there isn’t anything for you to prepare.
3. A timed trial task (to be completed between 6th – 8th November)
You will be given a job specific task to be completed with a short window of time at a time agreed with our HR team.
4. A follow up second interview with the hiring manager and one other team member (Interviews will take place on the 11th November 2024)
This final stage allow the team to ask any follow up questions or explore areas that they have reflected on since the first interview. There isn’t usually anything to prepare.
We look forward to receiving your application.
Thank you for your interest in Veganuary!
Veganuary is an equal opportunities employer and is committed to creating an inclusive work culture that reflects and celebrates our diverse world. We therefore welcome applications from all suitably qualified persons, regardless of their ethnicity, sex, disability, religion, sexual orientation, gender identity or expression, marriage and civil partnership status, or age. We recognise our duty as an employer to foster an environment that embraces diversity and are constantly reviewing our practices to become even more inclusive as an organisation. We also recognise that certain groups in our industry are under-represented – we welcome applications from all who meet the role’s requirements and are making efforts to attract a diverse pool of candidates to combat the lack of representation.
The client requests no contact from agencies or media sales.
Staff will be based within Family Help localities within Warwickshire - actual address to be discussed at interview or prior
Permanent with funding to March 2027
£38,390.76 FTE - £29,052.47 pro rata for 28 hours
INFORMTION ABOUT THE ROLE
We are excited to be expanding our services in Warwickshire. We want the Service Manager to lead and co-ordinate the delivery of family wrap around service, predominantly ensuring that all elements of service delivery for children and young people and families are successful and delivered to a high quality against the contract.
We are looking for a dedicated professional to join our team. A Service Manager with a passion for excellence in practice and service delivery. You will manage and inspire four practitioners providing guidance, support and professional development
This post has the following special circumstances:
-The post holder will work evening and weekends shift patterns
-The post holder will be required to hold a full driving licence and have use of a car for The Children's Society business.
In order to be considered for this post you will have to demonstrate that you already have:
Experience
-Experience in family support: Direct experience working with families facing complex social, emotional, and mental health (SEMH) challenges
-Multi-agency collaboration: Proven ability to collaborate with multidisciplinary teams (e.g., health, education, social care) and coordinate holistic care plans.
-Community outreach: Experience engaging hard-to-reach families and providing accessible support in community settings.
Skills
-Extensive experience in leading and managing diverse teams, ensuring high-quality performance and providing supervision in challenging situations.
-Ability to coordinate staff work patterns, including on-call rotas, and line manage senior staff to ensure smooth service delivery.
-Strong ability to think creatively and respond to new, complex, or challenging situations, particularly in crisis intervention and safeguarding.
Qualification
-A qualification in leadership or management.
-Extensive experience of leadership/management with evidence of continual professional development.
-Managerial experience in working with children, young people and families in a similar setting, delivering support and structured interventions for the whole family.
INFORMATION ABOUT THE CHILDREN'S SOCIETY]
The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer.
Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.
Benefits
-Annual leave entitlement of 28 days plus bank holidays, increase depending on length of service - extra 2 days after 5 years and 31 days after 7 years
-Free eye test claim back
-Pension match contribution up to 8% can opt out
-Life Assurance death in service 4 x salary gets paid to nominated person
-Cycle to work 39% of bike costs can be spread across the year
-770 retailers discounts offered with You Star App
-Opportunity for all managers to join our Bespoke Management Development Programme - Compass
All people within diverse backgrounds are encouraged to apply, and particularly welcome applications from Black, Asian and Minority Ethnic communities
The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.
Therefore, candidates applying for work in our CYP Directorate will be required to complete an “Employment history_template” document prior to interview.
The closing date for applications is at midnight on Friday 15th November 2024. If, after 14 days, we have received enough applications we reserve the right to close the vacancy on Friday 1st November.
Interviews will be held on a date to be confirmed.
For an application pack please visit the web site
http://www.childrenssociety.org.uk/about-us/work-us
or telephone
The Children's Society Recruitment team on 020 7841 4400
For an informal discussion please contact Lisa Millichamp Operations Manager [email protected]
IN1
About the Organisation:
The Just Finance Foundation (JFF) seeks to create a financially resilient nation where every individual has equal opportunity to thrive. JFF works with schools, communities, the banking sector, policy makers and regulators, to equip the people who families trust with the confidence, knowledge, and inspiration to educate the next generation and build financially capable communities. The Education team’s focus is currently developing and promoting financial literacy tools for primary schools to help children and their families learn about money.
The Role:
We are looking to support our small but ambitious organisation with a part-time Impact and Insights Manager. This new role will implement positive systems to allow feedback and learnings to be shared and incorporated into ongoing programme development.
As the Impact and Insights Manager, you will work with the Head of Financial Education to refine and improve the overall approach to JFF’s impact management processes and outcomes framework. This will begin with developing a specific M&E and content gathering approach to our current work in schools. Using our recently developed Theory of Change framework, you will build and oversee our strategic path to effectively gathering impact data and insights. From there, you will work to broaden this approach to support the goals of the organisation by designing, planning for and implementing the means by which long term outcomes are measured.
The Person:
What we’re looking for:
- A proactive self-starter who thrives in an environment that rewards self-direction while working to achieve set targets and outcomes.
- A detail-oriented planner who is keen to work out the “how” and not just the “what” of how impact data will be gathered, and insights will be analysed.
- An experienced data enthusiast who values the process of effective gathering, analysing, and storing of data and regularly seeks ways to improve data approaches.
- A creative innovator keen to use our Theory of Change to design an M&E approach and methodologies along with any supporting resources required.
- A strategic leader who is excited to initiate an impact driven approach across the staff team, with the full support of the leadership team.
What We Can Offer You:
The Financial Education team is at the forefront of Financial Education in the UK. This is an ideal opportunity for an experienced and innovative professional to make a significant contribution to the future wellbeing of our children and communities. This role will allow you to clearly demonstrate and evidence your ability to create, drive, and deliver on strategy within an M&E context. You will be empowered in your work by a leadership team that is keen to move towards a more data driven environment and a delivery team that are supportive, friendly, and determined to make a difference.
To Apply: Please see the full Job and Person Descriptions attached. Send your CV and a cover letter of no more than 1.5 pages no later than 9am Monday 21st October. If you have any questions or wish to discuss the role further, please do not hesitate to contact us by email to arrange an informal chat with the Head of Financial Education.
Potential Applicants: If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience, we’d still love to hear from you. We don’t expect everyone to meet all the criteria listed.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
About Brightside
Brightside is on a mission to help young people make confident and informed decisions about their future. For over 20 years, we’ve used technology to connect young people facing barriers with inspiring mentors. We deliver online mentoring programmes in collaboration with schools, universities, businesses and charities to provide young people with access to networks, online career information and high-quality mentoring. Read our latest impact report here.
Role overview
The Data and Insight Manager will be responsible for monitoring and evaluating quality and impact across our mentoring programmes. The postholder will work closely with our Programme Managers to build evaluation frameworks that reflect our partners’ objectives and support the delivery team to plan projects that deliver on the partners’ target outcomes. The postholder will lead on analysing end of project survey data, drawing insights and recommendations and using these to write and deliver end of project evaluation reports. The Data and Insight Manager will monitor impact and outcomes across our portfolio and support our Senior Leadership Team to understand the impact our projects are having across our mentoring portfolio. This is a varied role, suited to candidates interested in using data and insights to improve processes and articulate impact to a wide range of audiences.
Responsible for
- Creating evaluation frameworks for our projects based on logic modules, ensuring our mentoring delivery is outcomes-driven
- Collaborating with the programme delivery team to ensure partner aims are embedded in evaluation frameworks alongside our organisational Theory of Change
- Creating and maintaining Power BI dashboards to oversee end of programme and termly impact data
- Sharing start of programme data with the delivery team to encourage in-project changes based on findings
- Analysing quantitative and qualitative data to use in evaluation reports and to support wider organisational activity
- Writing end-of-project evaluation reports, using data to make recommendations
- Overseeing the efficiency and accuracy of our data collection tools
- Proofing and testing evaluation surveys to ensure accuracy of questions and survey logic
- Reviewing and improving our evaluation planning and reporting templates as appropriate (including focus group templates and documentation)
- Delivering focus groups and/or interviews as required by project evaluations or wider organisational impact reporting
- Termly data analysis of outcomes across our portfolio to track impact progress
- Working with the fundraising team, using our data and case studies to bring our impact to life
- Using our significant qualitative and quantitative data to explore hypotheses
- Identifying patterns or results that help us to understand our impact and key drivers to ensure a high-quality experience for our mentees and mentors
Accountable for
- Evaluation processes – embedding systems to collect essential information and context from the programmes team for writing evaluation reports
- Embedding learning – ensuring that there are systems in place for project learning to be captured in future project plans
- Accurate data collection – ensuring that all surveys are set-up correctly and that data is gathered accurately
Team working
- You will be line managed by the Senior Programme Manager
- You will work closely with the programmes team to gather partner aims and objectives to support evaluation frameworks and reports
- You will work closely with the fundraising team to support their work in communicating our impact
Essential criteria
To be successful in this role, you should:
- Be strongly aligned with our mission
- Embrace Brightside’s values and contribute to a positive staff culture
- Understand the challenges faced by young people in education and careers
- Significant experience in evaluation methodologies, such as logic models and Theory of Change
- Significant experience in creating and using Power BI dashboards (or similar systems) to analyse data
- Demonstrate a strong track record in data analysis
- Significant experience in evaluating a project or process from start to finish
- Be comfortable working with stakeholders from non-analytical backgrounds
- Strong writing and editing skills with attention to detail
- Have experience of monitoring impact and project outcomes across several projects
- Demonstrate a strong track record of translating complex findings into accessible reports and presentations for a wide range of audiences
- Be solutions-focused with the ability to work through challenges with others
- Be able to use creativity to find stories in project data
- Have excellent organisation and prioritisation skills
- Be able to manage competing deadlines
Desirable criteria
We are especially interested in candidates who:
- Have experience using Salesforce or other CRM software
- Have experience of using project management software such as Monday .com for tracking deliverables
- Knowledge and understanding of social mobility and/or the fair access sector
- Experience of integrating youth voice into evaluation methodologies
- Have experience in facilitating focus groups and interviews
A DBS check at the enhanced level will be required for successful applicants
Your development
You will be supported and challenged in this role. All staff can get involved in activities across the organisation. We are committed to the learning and development of staff. Your line manager will work with you to create a personal development plan to support your growth and career progression.
We’re committed to promoting a diverse and inclusive community where everyone can be themselves and succeed in the workplace and beyond. Our culture is inclusive and supportive to staff from all backgrounds, and we provide flexible policies to cater for the differing needs of all staff.
Salary and benefits
Salary: £30,400-£35,900
Contract: Fixed-term (ending 31 December 2025)
Hours of work: 37.5 hours a week (full-time)
Holiday allowance: 25 days
Other benefits include:
- Three days additional leave between Christmas and New Year
- Three days of volunteering leave
- Tenancy deposit loan scheme
- Up to one month ‘work from anywhere’ policy
- Employer pension contributions
- Flexible working hours
- Regular staff socials
- Option to buy up to five additional days of annual leave
Application instructions
- Submit an answer via CharityJob to the following question: ‘Can you give an example of how you've used data to drive decision-making in a previous role?’
- Submit a one-page cover letter, outlining how you meet the role’s essential criteria
- Submit your CV
Applications must be submitted by 8am on Monday 28 October
Applications without a cover letter will not be considered
Successful applicants will be invited to interviews from the week commencing 4 November.
A second interview for successful candidates will involve a task and/or presentation.
Brightside will conduct a blind recruitment process, removing names and gender-identifying features from applications before being reviewed by the hiring manager for shortlisting.
Our mission is to help young people make confident and informed decisions about their future
Service Delivery Manager
Role: Service Delivery Manager
Hours: 30 or 37.5hours per week (4 or 5 days per week)
Location: Homebased within the UK with a requirement to travel to occasional meetings, mostly held in London and / or supporting events
Reporting to: Director of Partnerships and Programmes
Benefits: Flexible working arrangements, 28 days of annual leave (FTE pro rata for part-time) + 1 day for your birthday, pension scheme and Employee Assistance Programme
Key relationships: Managing relationships with key partners and volunteers.
Salary: £31,000 per annum FTE ( pro rata for part-time)
Contract: Permanent
About Overcoming MS
Are you an experienced Service Delivery Manager with a strong foundation and knowledge of project management, ready to make a meaningful impact at the world's leading multiple sclerosis healthy lifestyle charity? We are seeking a motivated and experienced Service Delivery Manager to help us expand our world-class support services and empower an engaged global MS community.
In this role, you will help lead the delivery of two key strategic objectives:
-
Providing world-class information, tools, and support to those affected by MS.
-
Growing a collaborative, knowledgeable, passionate, and sustainable team of facilitators, volunteers, and community members.
Join us in our ambition to support and empower people living with multiple sclerosis. Your expertise and passion can help people to live well with MS.
At Overcoming MS, we are here for everyone with MS who wants to take control of their health and wellbeing. We provide clear, practical actions for people to take and a supportive community to help people living with MS. The Overcoming MS Program uses substantial scientific evidence to show how lifestyle choices, alongside medication, benefit physical and mental health.
Knowing people with MS can reduce their risk of disease progression through lifestyle choices gives hope to us all. Our vision is a world in which living a full and healthy life with MS is possible for everyone.
Once people with MS know about the potential impact of a healthy lifestyle, they need to feel that the information is coming from a reliable source, to believe in it and adopt the key changes. The Overcoming MS Program is based on broad-based, high-quality scientific evidence, and lifestyle is an area that has growing interest and development.
About the role
Purpose: We’re recruiting for a motivated and experienced Service Delivery Manager to expand our offer of support to motivate and empower an engaged global MS community. With strong knowledge and experience of managing projects and the ability design, shape and implement services.
You will be responsible for the design, delivery, and continuous improvement of products and services. Due to the growth of our services and levels of support, we are in a position to employ an additional Service Delivery Manager which will allow the successful candidate to benefit from the peer support of team members, as well as make the position their own, playing to their strengths.
Key Responsibilities:
-
Service Design and Improvement: Leading on the design, development and improvement of products and services in line with the charity’s strategic objectives, using insight and data to shape your thinking.
-
Project Planning: Taking the lead for the planning and delivery of in-person and digital events, products and services which include residential retreats, online courses, and webinars.
-
Community Growth: Seeking out opportunities and nurturing relationships to grow our community to increase our reach and deliver more, through collaboration and increasing our knowledge base. Build and expand our pool of Volunteers and Experts, being responsive to the needs of our community.
-
Management of Volunteers and Trainee Facilitators: Nurture and support the development of Trainee Facilitators and Volunteers including Ambassadors ensuring policies, processes and frameworks are fit for purpose.
-
Stakeholder Engagement and Communication: Serve as the primary point of contact for key stakeholders. Driving engagement and maintaining positive relationships with our Expert Advisors, Volunteer Facilitators and community members.
-
Innovation: Scoping out new opportunities, designing frameworks and processes and ensuring resources are carefully managed to achieve impact and implement improvements as necessary.
-
Monitoring and Evaluation: Ensuring our products and services meet quality standards and align with our community’s expectations. Ensuring that products, services and courses include evaluation techniques to measure impact including both quantitative and qualitative feedback from participants.
-
Financially conscious: Ensuring charity activities are delivered in the most cost-effective way, seeking out opportunities to generate income / contributions from an engaged community, working with the Fundraising team.
About you
Project management skills
-
Minimum of 2 years practical project management experience / service design and delivery
-
Expertise in using and implementing relevant project management methodologies and tools.
-
Ability to proactively mitigate risks and overcome barriers to implementing solutions.
-
Confident in using monitoring and evaluation tools to ensure products and services are continuously improved.
-
Project management qualification such as Prince2 or Agile or similar qualification is desirable
Strong interpersonal skills
-
Experience of managing volunteers and working collaboratively with communities.
-
Excellent communication skills, energetic and passionate.
-
Demonstrable track record of building lasting professional relationships in person and online.
-
Strong listening and communication skills, both verbally and in writing and to disseminate information in an easily understood and appropriate format.
High work quality and passion for innovation
-
Excellent eye for detail, works to deliver high-quality work.
-
A passion for innovation, an open mind, and a willingness to learn and grow.
-
Thrives as a team player but are able to work on your own initiative, with minimal supervision.
-
A proactive approach to your work and are able to identify opportunities and solutions.
-
Excellent organisational, planning, prioritisation and time management skills with an ability to work to deadlines and change priorities when needed.
Charity interest
-
Experience of working within a charity and understanding of the charity sector is key.
-
Motivated by helping others
Working location and hours
You are comfortable working remotely within the UK, as part of a small team, and happy to travel occasionally to London and other locations for meetings and to support events such as Residential Retreats and some out of hours work such as evening webinars.
You have a clean driving licence and have access to a vehicle to use for business purposes.
What can we offer you?
Our staff benefits include:
• 28 days annual leave (FTE - pro rata for part-time) plus a day off for your birthday and bank holidays
• Flexible working
• Remote working
• Pension
• Employee Assistance Programme
How to apply
Please send your CV and a covering letter by the 22nd of October.
In your covering letter, please let us know:
-
Your motivation for applying for the role
-
Your preference for a 4 or 5-day week
-
Your notice period
-
Your current location.
Please respond ASAP, as we will start screening candidates as soon as we receive applications.
We are an equal opportunities employer, committed to diversity and inclusion in the workplace. We make hiring decisions based on merit. If you fill most or all the requirements, please apply.
No agency contact, please.
Key Dates
1st stage interviews to be held remotely on the 6th / 7th November.
2nd stage interviews to be held on the 12th of November (this might be in person or remote, TBC)
The client requests no contact from agencies or media sales.