Contract Manager Jobs in Liverpool
Head of Corporate Partnerships (Maternity Cover)
Reporting to: Director of Fundraising and Development
Direct reports: 5 Corporate Partnerships Manager x2, Snr Corporate Partnerships Manager, Account Management Lead, Partnerships Development Lead
Location of Work: Flexible, this post holder can be based at home, our London office or a hybrid approach working from home with office visits as required, we continue to seek to enable flexible and remote working. The role may involve some irregular travel throughout England and Scotland.
Contract Type: Ideally full-time, 35 hours per week, although part time / flexible hours may be considered. The role may require occasional evening and weekend work.
Contract Length: Permanent
Salary: £50,500
BACKGROUND
Magic Breakfast is a registered charity providing healthy breakfasts to children and young people in the UK who arrive at school too hungry to learn, and expert support to their schools. Over 200,000 children and young people are on roll at Primary, Secondary, ASL / Special Educational Needs Schools and Pupil Referral Units that the charity works with, in disadvantaged areas of Scotland and England. Providing breakfast ensures that children start their school day with the energy and nutrition they need to be able to make the most of their morning lessons. Magic Breakfast also undertakes research, and campaigns for long-term solutions to end hunger as a barrier to learning.
This is an exciting time to join Magic Breakfast if you wish to make a difference to the lives of children. We are expanding our team to meet the challenge of ending child morning hunger, both for now and for good.
JOB PURPOSE
Magic Breakfast’s mission is to end child morning hunger in the UK now and for good. The biggest team within the Fundraising and Development department, Corporate Partnerships are responsible for building and unlocking multi-layered and mutually beneficial relationships that go beyond, and include, critical financial support.
The Head of Corporate Partnerships is responsible for leading, empowering and enabling a dynamic, growing and ambitious team to maximise the potential of both cash and gift-in-kind income streams. The successful candidate will be responsible for providing strategic, mission-led focus and alignment across new partnership development and management whilst also playing a critical role as part of the wider Fundraising & Development leadership and Magic Breakfast core management group.
In recent years, our existing corporate fundraising programme has developed and grown and includes a volunteering programme that engages with over 200 volunteers a year. Our portfolio includes long-term strategic relationships with companies including Heinz, Amazon and New York Bakery Company as well as newer partnerships with companies such as Marriot Hotels. As the Head of the team, you will provide senior and strategic support to help deepen the impact of our many multi-faceted relationships whilst championing innovation and creativity throughout. You will also oversee the development of a targeted pipeline to ensure there are clear strategies for identification, cultivation, and stewardship and that partners are aligned with Magic Breakfast values and our Ethical Fundraising Policy.
To enable the success of the partnerships team, the successful candidate will work closely with other departments across the organisation to build effective relationships and identify and deliver opportunities for partners to deliver on and engage with our strategic objectives and campaigns.
As a member of the Senior Fundraising Leads and Core Management Group, the post holder will also show exceptional leadership, role model our core values, and support the development and delivery of the major giving and wider fundraising strategy, and the in-year management of our organisational objectives and KPIs.
KEY RESPONSIBILITIES
Strategy and Leadership
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Support the development and delivery of a new Fundraising & Development strategy, identifying and contributing specifically to sustainable and ambitious growth from corporate partners in line with the charity’s financial ambitions and strategic objectives
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Lead in convening colleagues to ensure the organisation can make empowered decisions and continue to grow in an informed and sustainable manner.
Income Generation and Donor Stewardship
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Manage a high-performing corporate fundraising team, providing leadership and support to set and implement an effective corporate fundraising strategy raising £3,400,000 in cash and £1,500,000 from GIK in 2024/25 with a focus on multi-year investment.
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Increase cash and gift-in-kind income from corporate partners by:
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Building the capacity of the new business function to grow a robust and diverse multi-year pipeline of prospects and support them in on-boarding new high value partnerships
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Building the capacity of the account management function to effectively steward, uplift and retain our existing partners, maximising added value opportunities for mutual benefit.
Reporting, Budgets and Financial Management
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Manage all aspects of the Corporate Partnerships team budget.
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Lead on the data capture and reporting on all corporate management cash and gift income via our Salesforce data base, reporting as necessary on opportunities, risk and any changes to forecast or projected income received.
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Conduct effective annual planning and budgeting in close collaboration with colleagues from across the organisation, setting, measuring, and reporting against agreed budget, KPIs and objectives
Core Management Group
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Lead the Corporate Partnerships team in line with Magic Breakfast’s values, supporting and managing them in line with Magic Breakfast’s policies and procedures.
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Develop the team’s collective capability through career development plans, which identify training opportunities (formal external training as well as via project allocation and involvement with external partners)
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Take an active role in setting, delivering, and evaluating progress against Corporate Partnerships team strategy and goals
Please read the full job description attached.
WHAT WE OFFER
At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.
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25 days annual leave + 8 bank holidays
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long service leave ( 1 additional day per year)
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end of year closure
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enhanced pension
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cash back health plan
Please see our job pack below for more information
APPLICATION PROCESS
Should you wish to discuss the role before applying please email our People and Culture Team, hr@magicbreakfast. com
We reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
Shortlisting - 19th - 21st August
First interview - 28th August
Second interview - 3rd September
The client requests no contact from agencies or media sales.
For over two decades, Social Investment Business has provided finance and support to charities and social enterprises. We empower these organisations to do what they do best - serve the communities they operate within.
Our values are: People First, Curious, Bold, Collaborative, Accountable
To find out more about what we do, our values and our generous benefits please visit our website.
About the Role
Reporting to our Operations Manager in the Investment Team this role plays an important part in supporting SIBs Investment Team in delivering funding programmes (grants and loans) to charities and social enterprises. As a member of the operations team the role will contribute to the efficient and effective running of the Investment Team.
The role holder will support the day-to-day delivery of funding programmes, including dealing with initial enquiries from our customers, providing support to our Relationship Managers (internal and external) throughout the customer journey, and providing administrative support to the team.
We are looking for someone who is eager to learn, organised, and has good attention to detail, excellent customer service skills and a desire to support our customers throughout their customer journey. We require someone who is able to manage a varied workload, and keen to contribute to the delivery of our funding programmes.
Key responsibilities
1. Manage relevant email inboxes and respond to enquiries using guidance notes and signposting queries where relevant.
2. Generate, check, validate and send offer documents to customers.
3. Carry out subsidy and due diligence checks and maintain accurate records.
4. Work with the Operations and Relationship Managers to check and authorise payment requests, ensuring all conditions have been satisfied (grants team only).
5. Set up customer monitoring records, send monitoring requests, complete monitoring records and close grant/ loan cases (as required).
6. Carry out audit sampling of grant/ loan cases (as required).
7. Respond to requests for information and produce regular management information reports for the team.
8. Prepare, review and format reports and papers, including for Grant Panels and Senior Management Team.
9. Be responsible for the minutes of Grant Committees, recording decisions taken, pursue actions and report on matters arising (grants team only).
10. Keep customer Salesforce details (e.g. contact details) and SharePoint files and folders (e.g. bank details, signatories, end of grant report tracking) up to date and accurate (as required).
11. Keep fund Salesforce (e.g. reports) and SharePoint files and folders (e.g. fund information, guidance docs) up to date and accurate.
12. Maintain administrative systems to support the on-going efficient and effective running of the team and ensure they are reviewed and updated if needed.
13. Provide administrative and other support to members of the team.
14. Support the operations team with the setup of new funds and the update of established fund policies, procedures and templates (as required).
15. Provide cover for the Operations Manager and the other Investment Team Assistant when they are on leave, and to provide cover for other operations team tasks as required.
16. Ensure that all work factors in customer needs and where possible improves the experience for them.
17. Work within the organisation's values, principles and processes to achieve operational excellence.
18. Adopt our continuous improvement and learning ethos.
19. Support and embed equality, diversity and inclusion into day-to-day behaviours and activities within your role as well as contributing more widely across SIB’s commitment to E, D & I.
20. Support and contribute to the implementation and delivery of SIB’s strategy.
21. In agreement with line manager, undertake other tasks and work on cross team projects that support the objectives of SIB as required.
Core competencies
- Attention to detail and accuracy.
- Ability to organise and manage a variable workload and work to tight deadlines.
- Excellent customer service skills.
- Ability to both obtain and convey complex information over the telephone and email.
- Ability to multitask, prioritise, work flexibly and willingness to learn new skills.
- Good team player with willingness to assist others but also the ability to work independently.
- Excellent IT skills, including Microsoft Office.
- Commitment to equality, diversity & inclusion, and customers.
- Excellent written and oral communication skills that can be adapted for a variety of audiences.
- Experience reviewing invoices and other financial documentation e.g. to determine evidence of spend.
Desirable competencies
The following skills are desirable but not a requirement for this role and therefore will not impact on interview process.
- Experience using Salesforce.
- Experience of conducting due diligence checks and reviewing legal documentation.
- Understanding of social investment and/or grantmaking.
- Good report writing skills.
We believe in the power of the social economy to build a more equal society.
The client requests no contact from agencies or media sales.
Vision
We are committed to building a society which enables people who draw on social care to live fulfilling lives.
The role:
This is a great opportunity for you to join our small friendly team and make a real difference to people’s lives by:
· Working on multiple projects to drive improved experiences, outcomes, quality, effectiveness and value for money for social care.
· Assimilation and advising on best practice by looking at emerging trends and approaches in social care.
What we are looking for:
· Commitment to equity, diversity, and inclusion
· An understanding of Social Care practice, policy and commissioning
· Experience of working on projects to implement change .
· Experience of analysing performance and evaluation data
· Experience of writing and presenting information to external and internal audiences.
What we offer in return.
We offer excellent staff benefits including a competitive salary and homeworking allowance. We provide an employer pension contribution above the statutory minimum, an award-winning employee assistance programme, and an attractive holiday package which rises with length of service.
If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us.
The client requests no contact from agencies or media sales.
Peer Support Group Development Officer
We have two positions available:
Area 1: Midlands (Birmingham, Nottingham, Coventry, Worcester etc)
Area 2: The North (Leeds, York, Middlesborough, Newcastle Upon Tyne, Liverpool, Manchester etc)
- Please note that you MUST Live in the area/region that you are applying for
Job Type:
Full-Time- 37 hours per week, remote working with travel across region and occasional national travel, flexible working negotiable by prior arrangement.
Overview:
Following the successful application of a National Lottery award, we are seeking two dedicated and compassionate Peer Support Group Development Officers to set up and sustain local peer support groups for people living with and affected by prostate cancer. These roles focus on building on our established networks to expand peer support in defined areas, facilitating group formation, and enhancing service delivery through strategic outreach and resource development.
This role offers a unique opportunity to make a significant impact on the lives of individuals living with and affected by prostate cancer, providing crucial support through community-based initiatives. If you are enthusiastic about volunteer management and community service and have the skills and experience, we are looking for, we encourage you to apply.
Key Responsibilities:
- Group formation and support: Oversee the setup and operation of 10-12 self-sustaining and independent peer support groups within your assigned region across the lifetime of the three-year project. Ensure smooth delivery, monitoring, and evaluation of group activities. Support existing group leaders and organisers to reach more people living with and affected by prostate cancer with tools and resources.
- Volunteer Coordination: Recruit, train, and support volunteer Support Group Leaders. Assist in the co-production of training materials and resources, aimed at creating self-sustainable groups.
- Community Engagement: Conduct outreach to map existing support services and facilitate the integration of these services with the peer support groups. Host local engagement events to boost volunteer recruitment.
- Data and Case Management: Use a Customer Relationship Management (CRM) system to support high-quality volunteer and case management, ensuring accurate data collection to support service outcomes.
- Training and Development: Develop and deliver tailored training programmes for volunteers based on the specific needs of Group Leaders and Organisers. Set up regional forums for sharing best practices and peer networking. Encourage use of Members Portal to share good practice.
- Documentation and Compliance: Ensure compliance with Best Practice Guidance document. Ensure adherence to safeguarding policies to maintain safe governance of peer support groups.
Skills and Qualities Required:
- Strong Facilitation and Communication Skills: Ability to engage effectively with diverse groups. Excellent written and verbal communication skills are essential.
- Project Management: Proven skills in managing complex projects with multiple stakeholders. Ability to meet deadlines and manage a varied workload.
- Volunteer Management: Experience in recruiting, training, and supporting volunteers in community settings. Knowledge of best practices in volunteer management.
- Influencing: Experience of influencing a wide range of partners and stakeholders, and in particular clinicians and voluntary and community providers within the health and wellbeing community.
- Community Development: Experience of developing and delivering community services with a range of stakeholders, including health and social care workers, commissioners, local authority and community and voluntary partners.
- Data-Driven Approach: Experience with data collection and CRM systems and a commitment to data-driven service evaluation.
- Community Sensitivity: Experience collaborating with people with a lived experience of cancer or other long-term conditions. Ability to understand and empathise with community needs.
- Administrative: Strong administration and IT skills to maintain accurate records and documentation.
- Safeguarding Knowledge: A good understanding of safeguarding practices, particularly concerning vulnerable populations.
Educational Qualifications:
- Relevant qualification or experience in Community Development, Psychology, Public Health, or a related field is preferred.
Essential Requirements:
- A genuine commitment to promoting equality, diversity, and inclusion in all aspects of the role.
- Right to work in the UK.
- Willingness to travel within the designated region and, on occasion, nationally when required.
- Live in the area/region that you are applying for:
Area 1: Midlands (Birmingham, Nottingham, Coventry, Worcester etc)
Area 2: The North (Leeds, York, Middlesborough, Newcastle Upon Tyne, Liverpool, Manchester etc
Please provide a CV and a supporting statement that addresses the included questions
We are hiring for two positions. Please indicate which area you are applying for.
You MUST live in the area/region that you are applying for:
Area 1: Midlands (Birmingham, Nottingham, Coventry, Worcester etc)
Area 2: The North (Leeds, York, Middlesborough, Newcastle Upon Tyne, Liverpool, Manchester etc)
The client requests no contact from agencies or media sales.
Location: Home/South Wales-based with frequent travel to projects in Cardiff, Newport and Swansea
Contract: Absence cover fixed term for 6 months, or to the return of the substantive postholder
Working effectively with volunteers is an important part of our Project Support Officer roles. You will support the Area Manager and Regional Manager with volunteer recruitment, volunteer administration and volunteer retention, and giving our volunteers a fantastic experience. You will also be involved in guest outreach, and giving extra support to our Wales projects as and when required, to aid development and growth within the region.
Each of our Projects is run by volunteer Project Leaders and supported by Regional Managers through recruitment and training of volunteers. You will support the Regional Managers so that they can manage more projects. This support could range from developing relationships with our food suppliers, researching local organisations to support with guest outreach, and recruiting new volunteer Project Leaders for the Area.
You will have excellent verbal and written communication skills, and be able to talk confidently to external people about our Projects.You will also be a good organizer, with the ability to manage multiple tasks within multiple Projects. You will have a passion for food and cooking, and be committed to our objectives and ethics.
This role will require some attendance at our Community Meals projects, which would include some evening and weekend work. A full driving license and access to a vehicle for work purposes is essential for this exciting role. You’ll need to live within easy reach of our Wales projects in Cardiff, Newport and Swansea.
Benefits: We offer 26.5 days holiday plus bank holidays (pro-rata for part-time), and additional holiday for length of service. Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.
How to apply: Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.
Deadline for your application: 11.59pm on Wednesday 7th August.
Interview process: Shortlisted candidates will need to complete a 30 minute task prior to being invited to interview.
Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.
Safeguarding: Safeguarding is Everyone’s business – FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Enhanced DBS check.
Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.
The client requests no contact from agencies or media sales.
Job Title: Operations Manager/Deputy Chief Officer
Reports to: Chief Officer
Responsible for: Supervisors
Salary: Circa £38,000
Closing Date: August 2, 2024
Job Purpose
This role will lead and manage the team of supervisors. Taking responsibility for the delivery of high quality services and providing clear leadership. You will ensure that they are motivated and efficiently carrying out their roles. You will create and maintain an environment that provides a seamless service with clients at the centre. You will be responsible for setting up new services.
You will work closely with the Chief Officer and form part of the Senior Management Team.
Main Duties and Responsibilities
People Management
- To lead, develop and manage a team, taking responsibility for the work that they do.
- Hold regular team meetings and one-to-one meetings, demonstrating an inclusive and supportive style of management.
- Ensure that the team provides an environment with clients that is consistent with the values of the organisation
- Ensure that each team member is provided with sufficient training and development opportunities to allow them to perform effectively in their role.
- Deal with conduct and performance issues, in a timely, consistent and fair manner, in line with the organisations policies and procedures.
- Work in line with company policy and alongside Supervisors to ensure fairness, consistency and equality throughout the organisation.
- To lead on and drive forward positive changes within the organisation
- To work in close partnership with internal projects to deliver a holistic service to clients
Service Delivery
- Ensure the service is delivered efficiently in line with contract/grant requirements.
- Identify areas where service delivery requires improvements or changes.
- Establish links with a range of statutory, voluntary and community organisations to ensure supported signposting and referral takes place
- Develop, or adhere to existing, protocols in relation to reporting individuals whose needs are beyond the scope of the service.
- Development of promotional and signposting resource base.
- Ensure all resources are obtained in line with budget guidelines.
- Undertake other duties, commensurate with the grading of the post.
Senior Management
- Operate as Deputy Chief Officer as required
- Contribute to strategic business planning
- Manage cost-centre budgets
- Contribute to the development of bids, applications and tenders
- Work with other members of the Senior Management Team on Organisational Development in key areas of Staff and Volunteer well-being, systems and processes, service improvement
General
- Manage own time and resources
- Attend one to one, service delivery and any other meetings as required.
- Any other duties as agreed with Chief Officer , commensurate to the post
- At all times during employment, to comply with the provisions of General Data Protection Regulations (GDPR) and with any policy introduced by the Company to comply with the Act
Health and Safety
- Take reasonable care for the Health and Safety of yourself or other persons who may be affected by your acts or omissions.
- Ensure support workers are meeting health and safety requirements in line with company policy and statutory legislation.
- Co-operate with the Organisation to comply with any safety rule and/or duty or requirement imposed under legislation or relevant Codes of Practice.
- Maintain safe and clean conditions in your working area.
- Work in accordance with information and training provided.
Equal Opportunities
It is the responsibility of each employee to abide by the Company’s Equal Opportunities Policy.
Advocacy and Healthwatch are powerful allies for change. As one of the UK’s largest providers of advocacy, advocacy-related and Healthwatch services, this new role offers an exciting opportunity to make a real difference, putting people at the heart of what we do.
Advocacy allows Individuals to have their voices heard and respected when decisions are being made about their health and social care. It raises awareness of people’s rights and entitlements and empowers people to advocate for themselves or to speak up for them when they can’t.
Healthwatch uses feedback from the public to better understand the issues facing the NHS and other care providers and make sure people’s experiences improve health and care for everyone – locally and nationally. Healthwatch can also help people to get the information they need to make the right personal choices to get the support they deserve. You can find out more about what we do on our website.
About the role
The Head of Operations will have oversight of all service delivery to ensure people are at the heart of what we do, and we are the best we can be, through:
- Setting and reaching high standards
- Promoting collective and personal responsibility
- Making best practice happen
- Championing continuous improvement.
What we need from you
We are looking for an experienced leader and manager who is skilled in building and developing effective relationships with colleagues, particularly with a workforce which is geographically dispersed. Looking for a chance to make a real impact, you will have the desire and passion to drive forward the mission and values of The Advocacy People.
Although this role is predominantly working from home the role does require monthly travel to see our local teams which are currently accross the south of England. You must have access to a stable home broadband service, good mobile signal, a full driving licence and your own transport as well as flexibility with working hours.
What happens next
If you’d like to know more, the full job description and information about how to apply can be found on our website
Anyone joining our team is subject to The Advocacy People’s Safer Recruitment pre-appointment checks. Applicants invited to interview will need to bring evidence (photographic where possible) of their right to work in the UK and new employee start dates will only be confirmed once other mandatory checks, including the appropriate DBS clearance and 2 satisfactory references, one of which will need to be from your most recent or current employer, have been received.
We look forward to hearing from you!
Closing Date: 9am on 5 August 2024
Interview Date: 20 August 2024
Interview venue: MS Teams
If you would like to discuss the role further, please contact Sarah Deason.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mission Without Borders is an international Christian organization serving the spiritual, educational, emotional, and material needs of those suffering poverty or oppression in Central & Eastern Europe. We respect the dignity of the individual and help develop self-sufficiency and a sustainable future. We serve people without regard to their religion or ethnic background.
The Mission is seeking an International Salesforce Project Manager to join the newly formed Salesforce team and support the expansion and development of Salesforce for its 350 staff across 18 countries.
Summary of the role
The International Salesforce and Systems Project Manager will manage and coordinate the ongoing development of our Salesforce platform and associated integrations. The role will also include support of other change projects where needed in the organization.
As a Salesforce expert and experienced project manager, the post holder will lead and participate in requirements gathering and discovery sessions, understanding organizational needs, defining and mapping requirements, drive user testing and helping to create user stories. Working Closely with their line manager - International Salesforce Developer and Product Owner (SDPO) - they will make sure the organizational requirements are correctly captured and defined, technical requirements are accurately translated, and any change requests follow a clear process.
They will have significant stakeholder management skills, working with staff of all levels across all our countries, as well as external companies, contractors, and third parties. They will lead meetings, manage stakeholder expectations, listen to users' needs, and accurately represent users.
With an understanding of Agile methodologies, UAT, Sprints, and project backlogs, they will be exceptional communicators and bring a proactive and efficient approach to their work.
Requirements for the role:
To be successful in the role you will need to be:
- Experienced project manager with a track record of successful project delivery using agile and traditional project methodologies
- Qualified Salesforce Administrator with proven experience
- Organized - able to project plan in detail, manage project backlogs, report on progress, manage change control processes, explain technical systems requirements in simple terms for non-experts
- Strong communicator able to engage with stakeholders at all levels (internally and externally) and report on project updates in an appropriate and timely manner
- Have experience in training preparation and delivery.
Benefits
- Enrolment into Mission pension fund
- 30 days holiday per year
- Flexible working
- Employee Assistance Program
- Potential to travel to other countries, as projects require.
For full job description and person specification, please see attachment.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Rare opportunity: Help those affected by road crashes and create lasting change with Brake, the road safety charity and the National Road Victim Service
Who we are: Brake has been supporting victims of road collisions since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly.
Join our team: We're looking for a dedicated Triage Caseworker to join our dynamic, compassionate National Road Victim Service team in Scotland. Your role will involve delivering high quality support services to those at their most vulnerable following a death or injury on the road.
Not your average job: This isn't a 9 to 5. You could play a significant part in providing trauma-informed support services across Scotland. Make a real difference in the lives of those affected by road traffic collisions.
What we offer:
· A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year. Pro-rata for part-time working patterns)
· An extra day of annual leave for your birthday to take whenever you choose
· Enhanced sick pay and compassionate leave
· Death in service benefit
· Employee Assistance Programme
· Flexible working
· Ongoing support and clinical supervision
· Be part of a skilled, friendly team with an engaged Board of Trustees
Who you are: We are looking for dedicated, adaptable and empathic people with a background in providing high-quality emotional support and advocacy. Experience gained in the following kinds of roles tends to transfer well to the role of caseworker at Brake: police force, roles within the criminal justice system, family liaison officer, counsellor, experience in health and social care or previous caseworker experience in any area.
Key tasks
- Working with the team in Scotland to manage triage caseload, for cases coming into the National Road Victim Service.
- Undertaking an initial assessment of service users’ needs on entry into the National Road Victim Service
- With the support of the team manager and risk manager, prioritising and categorising cases which require immediate intervention, based on assessment of vulnerability and risk at an early stage.
Essential experience and skills
- Experience of an assessment or triage service, including remotely.
- Experience of undertaking comprehensive assessments for service users with complex mental health and social care needs and taking appropriate action to stabilise them.
- Knowledge, experience and understanding of working in a trauma informed way, providing trauma informed care to adults and families.
About the team and how we work:
Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it.
So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.
The successful candidate will be required to go through an enhanced DBS vetting process due to the sensitive nature of the service delivered.
We do not accept applications from serious traffic offenders due to the nature of our work. Candidates will be asked to disclose any unspent points at interview. Employees are subject to driver licence checks.
To apply:
Submit your CV and a covering letter which clearly demonstrate you have what it takes to perform this challenging and rewarding role.
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Therefore, if you are interested, please submit your application as early as possible
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.
![](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/25_years_2021_11_19_03_35_39_pm.jpg)
![](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/dg2qkl7waaeklnw_2021_11_19_03_43_30_pm.jpg)
The client requests no contact from agencies or media sales.
If you are a talented project manager looking to make a real difference to poeples lives, we have a role for you, leading our energy advice projects in rural Wales.
As Energy Advice Manager (Wales), you will be responsible for our established energy advice services in Powys and Monmouthshire and in the development and delivery of similar services into Ceredigion and wider geographical areas in Wales.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role
The Supporter Journey Team is responsible for delivering world-class behavioural journeys for our charity partners.
You will ensure that we are continuously providing the best supporter journeys in the sector by designing, building, delivering and optimising omni-channel behavioural journeys at scale, in turn delivering value to our clients.
Working across both Social Mind and Social Sync, you will join an existing team reporting into our Campaign Manager and you will ensure all our charity partners and their supporters receive personal, bespoke communications to maximise fundraising for our charity partners.
Key Responsibilities
- Design and Development:
- Develop comprehensive, integrated journeys for supporters across multiple channels.
- Ensure these journeys are behavioural and provide a great stewardship experience for supporters.
- Performance Analysis:
- Monitor and evaluate the effectiveness of supporter journeys.
- Analyse key metrics to assess the contribution of these journeys to overall goals, for example, email open and click through rates.
- Optimisation and Supporter Experience:
- Identify areas for improvement within existing journeys.
- Propose and implement enhancements based on testing and learning outcomes.
- React to key performance indicators (KPIs) to pinpoint opportunities for journey improvements to help drive campaign performance and income.
- Make data-driven decisions to refine and improve the journeys.
- Commit to delivering a high-quality experience for all supporters.
- Address and resolve any issues impacting supporter satisfaction promptly.
Skills and Knowledge
- Experience of designing, creating and delivering outstanding supporter experiences that increase engagement, fundraising rates and average value.
- Ability to understand our charity partners objectives and translating that into exceptional supporter experiences at scale.
- Ability to analyse data and make recommendations that improve fundraising and the supporter experience.
- Meticulous attention to detail.
- Experience of writing stewardship copy and ability to adopt different charity’s tone of voice.
- Experience of using communication software.
- Be comfortable operating in a fast paced start up environment, working efficiently at pace with available resources.
- Basic understanding of Charity Law, Data Protection Law, The Fundraising Code of Practice, and other relevant marketing and fundraising standards across the UK
The client requests no contact from agencies or media sales.
About the Youth Investment Fund (YIF)
The Youth Investment Fund (YIF) is over £300m of capital and revenue grants, funded by the UK Government.
YIF is a commitment to young people to transform and level up the out-of-school youth sector. It will provide truly innovative youth facilities in levelling up priority areas, and early-stage/seed resource funding to underpin them, enabling more positive activities that deliver improved outcomes for young people.
Phase 1 was launched in January by Children in Need on behalf of the UK Government delivering £12 million of funding for small-scale projects and we’re now delivering phase 2.
Our aim is to deliver grants for up to 300 facilities that:
- represent positive value for money,
- are environmentally sustainable,
- and enable positive activities for young people aged 11 to 18 (up to 25 for young people with Special Educational Needs and Disabilities)
in eligible places across England, by 2024/25
For further information on YIF please visit the Youth Investment Fund website.
About Social Investment Business
For over two decades, Social Investment Business has provided finance and support to charities and social enterprises. We empower these organisations to do what they do best - serve the communities they operate within.
Our values are: People First, Curious, Bold, Collaborative, Accountable
To find out more about what we do and our values please visit our website.
About this role:
This role plays an important part in enabling the YIF team to support the delivery of the Fund and to provide excellent customer service to its grantees.
We are looking for someone who: is motivated by our mission and is looking for an administrative position at SIB. You will need to like working with numbers, be good at scheduling calls and engaging with customers and have excellent attention to detail.
Key responsibilities
1. To support effective triage of YIF grants to enable timely monthly disbursements to take place.
2. To ensure that calls are scheduled with each grantee due a disbursement in each month.
3. To support the team with reconciling spend evidence.
4. To undertake these calls with each grantee, checking the figures they have shared through the grantee community in Salesforce, updating these figures diligently and accurately.
5. To collect additional information on the progress of each grantee’s capital project, updating relevant fields in Salesforce diligently and accurately.
6. To collate all relevant updates from each month’s calls, and share this reporting with the Senior Relationship Manager and Head of Property Funding to enable accurate cross-checking with the finance team and timely reporting to DCMS.
7. To manage the customer inbox on a daily basis and respond to enquiries from customers using guidance notes and where necessary escalating queries to the YIF Admin Team Leader in the first instance.
8. To maintain grantee tasks in Salesforce and ensure that Relationship Managers are aware of any actions that have arisen from monthly calls.
9. To provide support where necessary to external Relationship Managers.
10. To support general administrative coordination across approved grants, most particularly those relating to disbursements, data input, data checking and task management.
11. To work within the organisation's values, principles and processes to achieve operational excellence.
12. To adopt our continuous improvement and learning ethos.
13. To support and embed equality, diversity and inclusion into day-to-day behaviours and activities within your role as well as contributing more widely across SIB’s commitment to E, D & I.
14. To support and contribute to the implementation and delivery of SIB’s strategy.
15. In agreement with manager to undertake other tasks and work on cross team projects that support the objectives of SIB as required.
Core competencies
· Good team player with willingness to assist others
· Self-motivated, with high energy and an engaging level of enthusiasm
· Previous experience of using a CRM system, ideally Salesforce
· Excellent Microsoft Office Skills, including Word, Excel and PowerPoint
· Excellent customer service skills
· Good numeracy/analytical skills
· Well organised with attention to detail
· Excellent written and oral communication skills that can be adapted for a variety of audiences
· Ability to multitask, work flexibly and willingness to learn new skills
· Ability to negotiate, anticipate and solve problems and to support others to do so
· Ability to deal sensitively and diplomatically with people from all levels with a calm, professional and friendly attitude
Desirable competencies
Advanced Excel skills
We believe in the power of the social economy to build a more equal society.
The client requests no contact from agencies or media sales.
This is a new and exciting role to support the ongoing growth and development of the Men’s Sheds movement and specifically the work of the UK Men’s Sheds Association (UKMSA) made possible through long term support from a funder.
Having celebrated ten years of UKMSA in 2023, we are now looking forward to the next ten years with an ambitious target and programme to support and facilitate the growth of the Men’s Shed movement and the health and vitality of Sheds, together with campaigning for happier and healthier men with programmes to improve wellbeing, reduce loneliness, anxiety, depression and ultimately save lives.
We are a small team, and the Head of Operations will be required to deliver against their own agreed targets, as well as supervise the work of others. The Head of Operations will be a member of the organisation’s Senior Leadership Team (SLT) and have day to day line management responsibility for five staff or contractors.
We are the support body for Men’s Sheds across the UK. We work hard to inspire and support the development of Men's Sheds.
![UK Men's Sheds Association logo](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/u4t5jqb2ld0_2024_07_26_09_43_48_am.jpg)
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![men together.JPG](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/men_together_2024_07_26_09_30_48_am.jpg)
Myalgic Encephalomyelitis (M.E.) is a long-term (chronic), fluctuating, neurological disease that causes symptoms affecting many body systems, more commonly the nervous and immune systems. M.E. affects an estimated 250,000 people in the UK, and around 17 million people worldwide.
Action for M.E. is the only charity in the UK providing direct support to children and adults with M.E. We provide vital support services, campaign for change and invest in ground-breaking research to help put an end to the ignorance, injustice and neglect experienced by people with M.E.
We are looking for an empathic and resilient individual to join a friendly and well-established team of part-time, remote-based Information and Support Officers, on a 12-month contract. The purpose of this role is to provide a holistic, client-centred, effective and efficient Information and Support Service to people affected by M.E. We do this primarily via outgoing calls made in response to triaged voicemail messages, and also via email.
You can choose to be home-based anywhere in the UK, work from our Bristol office, or a hybrid of the two.
Our Information and Support Service team has a deep understanding of the issues affecting people with M.E. and their family and carers. Some of our clients come to us in considerable distress so this work isn’t always easy, but it can be incredibly rewarding and is valued by our clients and the wider organisation.
You will need experience of working in a service providing information, advice, support or advocacy by telephone and email (or proven transferable skills). You will be experienced and confident at working with people in distress, and identifying and escalating safeguarding concerns, with the courage and emotional resilience to set and maintain realistic boundaries.
You can expect a warm welcome, daily huddles with your line-manager and peers, and a strong team culture of collaboration, self-care and peer support. Our Employee Assistance Programme, available to all staff and their immediate families, includes one-to-one counselling and a range of online support and toolkits.
Duties for the role include (this list is not exhaustive, please refer to the Information and Support Officer Recruitment Pack, which you can find below):
- Offering emotional support via active, empathic listening, including to people in significant distress.
- Setting and maintaining boundaries; managing clients’ expectations and ensuring commitments to them are met.
- Helping clients unpick a situation which seems overwhelming and break down complex situations into discrete issues which can then be progressed.
- Working with the client to understand their needs and wishes, empowering them to make informed choices and to take action to achieve their self-identified goals.
- Providing information and support on a wide range of issues, including on sensitive and confidential matters, in a way that is tailored and appropriate to the individual.
- Identifying safeguarding concerns as they arise from contact with clients and escalating these to a manager, in line with our organisational Safeguarding Policies.
- Making safeguarding referrals where directed to by the Information and Support Supervisor or other manager.
- Gathering outcomes and satisfaction data from clients to enable service evaluation and improvement.
All the following person specification criteria are essential unless otherwise stated.
- Educated to A level standard or equivalent experience in a similar role is preferred, however no one specific qualification is required.
- Experience working on a helpline as part of an information, support, navigator or advocacy service, supporting clients to identify options and services available to them.
- An understanding of the challenges facing people with a long-term health conditions, physical impairments or disabilities, such as M.E.
- Demonstrable experience of working in a person-centred, needs-led way.
- Experience identifying and escalating safeguarding concerns, working strictly within organisational policies and procedures.
- Experience of working with people in distress, including people who disclose suicidal thoughts.
- Ability to communicate complex concepts clearly, systematically and with nuance, both verbally and in writing.
- Ability to demonstrate empathy while setting boundaries; emotionally resilient and resourceful, with ability to adapt in the face of challenging circumstances to maintain your wellbeing.
- Strong team player and also able to work on own initiative; ability to work remotely while building strong relationships with your manager and peers.
- Ability to analyse complex situations, identify options available to clients and signpost appropriately.
- MS Office skills including Outlook, Teams, Word and Excel, and proficiency with web-related programmes and software.
Please note that an enhanced DBS check will be sought for the successful candidate.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
PIN is an international non-governmental, non-profit organization founded on the ideals of humanism, freedom, equality, and solidarity.
PIN’s founder and CEO was one of the student activists of the Velvet Revolution, a movement which began in Czechoslovakia in November 1989, just eight days after the fall of the Berlin Wall. The peaceful protesters called for dialogue, freedom and the genuine democratization of the country. Our roots lie in empowering civil society and human rights activists, as well as delivering humanitarian responses in very challenging contexts in the early 90s.
Our unique approaches and an ability to navigate complex, challenging contexts has led to PIN’s significant growth. We work in over 40 countries in 7 regions of the world, with an annual turnover of over 240m EUR. Internationally, we have a Relief and Development Department and Human Rights Department. RDD’s core pillars of work are Civil Society & Inclusive Governance, Climate Resilience and Emergency Response & Recovery. HRD works in restricted/closed civic spaces working to directly support civil society, human rights defenders and independent media. PIN also runs the largest human rights film festival in the world, One World.
Do you want to work from home, have flexible working hours, and work closely with an inspiring and supportive team? This role is for a motivated and goal-oriented professional with excellent writing skills and proven experience with programme design and development. You would become a key member of PIN UK and work closely with the Institutional Fundraising Unit and the Knowledge and Learning Department, a dynamic team of technical advisors and specialists, focusing on high-quality program development and implementation. You will be offered a unique exposure to a wide portfolio of PIN's work across humanitarian, early recovery, and development.
Your main responsibilities:
Project design and proposal development (60%)
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Work with Country Offices to facilitate effective programme design, supporting collaborative and participatory processes
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Upon request lead/write/review proposals for FCDO, and potentially other institutional donors such as DG ECHO, DG INTPA, FCDO, SDC, GAC, GFFO, UN, CHFs, CZDA, etc., and private foundations
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Ensure proposed projects comply with donor requirements and PIN strategic priorities, coordinate with other PIN units, especially compliance
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Coordinate required technical inputs with other PIN Units (especially the Knowledge & Learning department)
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Lead and/or support partner negotiations including teaming and pre-bid agreements
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Provide long-term support to specific Country programmes
Strategic and capacity development support (20%)
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Coordinate PIN’s commercial contracts working group with support from the Institutional Fundraising Advisor (FCDO Lead).
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Coordinate closely with the Institutional Fundraising Unit, you will actively participate in strategic team and departmental discussions
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With the support of specialised HQ staff, provide capacity building to broader HQ and country-based staff on bid development, contracting, contract management and compliance with donor standards
FCDO and UK donor engagement (20%)
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Support PIN’s global positioning towards FCDO departments, developing and coordinating engagement events
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Manage and update internal tracking and coordination systems
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Facilitate PIN's relationships with potential primes/partners to increase the scope of accessing FCDO funding opportunities
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Donor liaison and grant management where relevant
We are locally-led and present in hard-to-reach areas helping people recover from crisis and build more inclusive and climate resilient societies
The client requests no contact from agencies or media sales.