Contract Administrator Jobs
About us
Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it.
It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good. We continue to adapt the way our services work to maximise our impact in ending homelessness. We have increased our capacity to work with people one to one and also strengthened our ability to support those people facing the greatest barriers to preventing or ending their homelessness.
Location: Based in Crisis Newcastle Skylight, City House, City Road, NE1 2AF
About the role
Demand for support for people experiencing homelessness is changing and we have a vacancy in our front facing Engagement and Assessment service.
This service provides first line support to people experiencing homelessness, assessing their needs, identifying support, and working with other staff and services to address their homelessness.
We need someone to join this team as a receptionist to increase our capacity to respond to new and existing members of Crisis.
As the first point of contact, our Engagement and Assessment service greets individuals who are experiencing homelessness or facing a risk of homelessness. You will be working in a fast paced and often challenging environment, explaining and guiding people through the Crisis service offer, and signposting to other local support services. You will need to create a welcoming and encouraging environment, to ensure that people seeking support feel understood and respected.
No two days are the same, and you will be greeting people, helping signpost to appropriate services and responding to telephone and email enquires in a positive and supportive way. This is a key role as you will be part of a members journey out of homelessness, right from their first presentation.
About you
As a receptionist you have a real opportunity to demonstrate your compassion and empathy for people experiencing homelessness as our first point of contact at Crisis.
Sometimes visitors are distressed by their situation and this role would suit someone who is both resilient and compassionate.
You will need to have strong communication skills, be able to listen and respond even when people are demonstrating their distress through their language and behaviour. This is where you will demonstrate confidence in your ability to assertively challenge inappropriate behaviour and de-escalate conflict.
You will develop professional relationships with our members who regularly attend and become part of their progression out of the most difficult of personal circumstances. Our current team tell us how rewarding and motivating this can be.
You will need to be able to help manage the reception area, spot potential concerns and safety issues and respond to these to ensure that reception is a safe space for new and existing members, and other colleagues.
You will have experience of working with vulnerable people, balancing this together with an excellent level of customer service, IT skills and an ability to accurately record sensitive information.
You will be interested in evolving your skills and playing an active role as we continue to develop our Engagement and Assessment service further.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
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Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
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Pension scheme with an employer contribution of 8.5%
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28 days’ annual leave
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Enhanced maternity, paternity, shared parental, and adoption pay.
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Flexible working around the core hours 10am-4pm
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And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How to apply
If you want to learn more about the role, you are invited to join an information session at Crisis Newcastle Skylight, City House, City Road, NE1 2AF on the Wednesday 3rd of July 2024 at 4:30pm host by Paul Wightman (Operations Manager - Engagement & Assessment) and Chloe Kane (Receptionist). To request confirmation of attendance please email Paul Wightman, contact details can be found on our website.
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Sunday 7th of July 2024 at 11:59pm
Interviews will be held on Tuesday the 16th and Wednesday the 17th of July 2024 at Crisis Newcastle Skylight, City House, City Road, NE1 2AF
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're looking for a Supporter Care Officer to join Your Place and be part of our dedicated team to help us with our mission to solve homelessness in east London, one person at a time!
About the role
Based within the Fundraising Team, this role is responsible for providing exceptional supporter care to our donors and fundraisers, ensuring accurate record keeping and reporting, and supporting various income streams for the charity including individual giving and community fundraising. It is an important role within the Fundraising and Communications Department, which is responsible for raising the profile of the organisation and the experiences of those we are here to help, and mobilising support to the cause.
This role will help acquire and steward existing and prospective supporters, including individuals, schools and faith groups taking part in fundraising events and activities, as well as one-off and regular donors. It will ensure people receive an excellent supporter experience, so that both they feel valued and informed about the impact they are making.
Salary: £28,080 - £32,240 annual salary
Contract: Permanent
Hours: 37.5, Monday to Friday
Location: Canning Town/Hybrid
Other responsibilities include
Supporter Experience
- Be the first point of contact for all fundraising enquiries, providing information, support and materials quickly and efficiently.
- Ensure that supporters receive timely and relevant charity updates and thanks, and that all scheduled communications add value to the relationship.
- Assist in organising acquisition and donor care events (in-person and online), showcasing the service and encouraging a deeper connection to the cause.
Fundraising Administration and Best Practice
- Manage and update supporter records and report on fundraising activity and performance.
- Work with the Fundraising and Finance Teams to process donations and reconcile fundraising income.
- Prepare supporter data analysis reports to support planned activity.
- Assist with fundraising, marketing projects, and campaigns.
- Ensure activity and communications meet fundraising best practice, as well as our brand guidelines and organisational values.
- Ensure supporter data is handled sensitively and in line with data protection and our privacy policy.
- Keep up to date with fundraising best practice and legislation.
- Maintain a comprehensive knowledge of the organisation’s service provision and impact.
Community Fundraising and Individual Giving
- Lead on relationships with existing community supporters, including fundraisers, schools and faith groups, ensuring an excellent supporter experience.
- Help to identify opportunities to grow our community of supporters, and plan engagement initiatives and events that raise the profile of the organisation and lead to increasing levels of public support.
- Work with colleagues to acquire new supporters using a planned process of cultivation, conversion and stewardship.
- Support the Senior Individual Giving and Legacies Officer and Senior Philanthropy Officer to develop and implement campaigns and donor journeys.
Volunteering and Gifts in Kind
- Work collaboratively with volunteers and the Community Partnerships Team to ensure adequate support for fundraising activity and outreach opportunities.
- Work collaboratively with the Facilities Team to maintain and develop our food donation programme.
General
- To attend meetings internally as and when necessary, for example, Directorate, Management and planning meetings.
- To undertake such other duties within the competence of the post holder which may be required from time to time.
About you
Experience and skills
- Experience in an administrative role
- Excellent IT skills, working with a variety of systems including Microsoft packages and databases
- Strong planning and organisational skills including personal self-management, work administration, reporting and follow-up
- Understanding of the principles of and being passionate about supporter care
Abilities
- Communicate effectively, verbally and in writing, to internal and external stakeholders
- Build strong working relationships with supporters of all levels
- Work in a logical, organised manner with a high level of attention to detail
- Able to multi-task and be comfortable working as part of a small team, as well as independently
Personal qualities
- Proactive individual with a positive attitude who can work collaboratively across teams to achieve excellent outcomes
- Focused and results driven, with a readiness to seize new opportunities and source new ideas
- Creative and lateral thinker with a flexible attitude to changing priorities and environment
- Commitment to advancing mission and values of Your Place
- Willingness to work outside of normal office hours if and when required
Desirable criteria
- Experience working in fundraising environment
- Experience using a supporter database
- Knowledge of Code of Fundraising Practice, and fundraising laws and regulations
- Strong interest in working for a homelessness charity
- Committed to continuing professional development
About applying
When applying don't forget to answer the questions in our application process to tell us more about how you meet the skills, knowledge, and experience to be successful in this role.
At Your Place, we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better resident outcomes. We welcome applications irrespective of peoples age, disability, sex, gender, identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fourth Monkey is seeking a dedicated and enthusiastic individual to join our team as a full-time Admissions & Academic Services Officer. This role plays a crucial part in our student journey, focusing on direct and UCAS application processes; liaising with our validating partner, Falmouth University; onboarding students; organising induction; and providing admissions reports to senior management.
The Admissions & Academic Services Officer will also work closely with our Participation team to track applications from our FE Progression Partners. This role also provides support to the training team with academic service administration for our CertHE one-year foundation course.
The ideal candidate will have excellent communication, administrative and organisational skills. An interest in performing arts is beneficial.
This role is about supporting student success.
The client requests no contact from agencies or media sales.
Maudsley Charity funds and promotes ideas, collaborations and teams that give people most affected by mental ill-health the best chance to recover and fulfil their potential.
This is a really exciting new role within their Finance and Operations team as the Business and Projects Support Officer. Maudsley Charity has been through a period of rapid growth over the last 18 months and you will have the opportunity to showcase your project skills across varied projects all aimed at driving the efficiency, accountability and development of the Charity’s operations and award-winning building. Your work will contribute to vital objectives for the Charity, which in turn means they can can continue to make a difference for people who experience mental illness.
Business and Projects Support Officer
Location: Ortus, Denmark Hill, London 50% (and home working)
Salary: £34,000 per annum plus excellent benefits
Contract: Permanent - Full time
The Finance and Operations Team underpins the Charity’s delivery of its mission and is responsible for management of the Charity’s endowment, financial sustainability and charitable impact, governance and compliance, and management of business operations such as IT, facilities etc.
One of their goals for the next five years is to ensure that the Charity’s assets continue to be in good order, and this job holder will play a pivotal role in ensuring successful project delivery and well-executed business processes.
The charity operates primarily within the four boroughs served by South London and Maudsley NHS Foundation Trust (Croydon, Lambeth, Lewisham, and Southwark), but the work they fund has the potential for wider impact at both national and international levels, through the sharing of the outcomes with the wider mental health community.
Their small but ambitious team works in a very collaborative and supportive way. They are at the jump-off point of a new five-year strategy and an exciting period of growth. If you have experience in project management/support, business processes, are goal-oriented and like to work with numbers then we would love to hear from you.
Closing date for applications: Wednesday, 17th July at 17h00
Interviews: 29th & 30th July 2024
If you would like to receive the full job description for this role, with details on how to apply, please contact Emma Stone at Harris Hill via the apply button.
The Maudsley Charity is an equal opportunities employer, and makes no discrimination on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex. We are committed to offering interviews to candidates who meet the role requirements and have lived experience of mental illness.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Prospectus are delighted to be working with a foundation that focuses their work within the education sector and furthering learning opportunities for young people recruit a new Programme Assistant to help it deliver its objectives.
The Programme Assistant role is a contracted position on a part time basis (4 days a week). The postholder will be office-based, at their Central London office. The salary for the role is £35,000-£38,000 FTE.
The Programme Assistant will play a key role when it comes to supporting the Foundation’s programme. The work will cover a wide remit of areas including: financial administration, supporting grant extension processes, general programme administration, and maintaining relationships with the Foundation’s network of contacts, supporting with scheduling meetings and taking minutes in meetings.
You will have strong verbal and written communication skills and experience working with and maintaining good relations with a variety of different stakeholders. You will have strong attention to detail and be able to manage multiple priorities. You will be comfortable working within a small team and be able to work on your own initiative. You will have sound computer skills (Microsoft Office 365). You will also have strong numeracy skills.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
This is a fast-moving recruitment process, and interviews will be taking place in the imminent future. Applications will be sent across on a rolling basis.
ISEAL is offering a position for an aspiring sustainability professional who is excited by working to support data-driven innovation. The role will be part of a small team that works to support ISEAL Community Members to improve their management and use of data and technology. If you are looking to apply your existing project support skills and knowledge of data- and technology-focused activities, we can provide you with excellent insights and networks that will benefit your progress.
ISEAL supports sustainability standards and similar market-based sustainability systems to improve their impacts on people and planet. For more information go to iseal(.)org. The team this role is part of facilitates peer-to-peer learning and involves ISEAL Community Members in digital innovation projects that strengthen a range of processes and unlock new value in sustainability systems.
The coordinator will be part of this journey of peer-to-peer learning, pilot testing, and discovery. The role will collaborate with different ISEAL teams and be in contact with ISEAL Community Members and their partners, making this an excellent opportunity to learn about a wide range of initiatives.
To be considered, you will enjoy working on a varied and changing set of coordination tasks working with data practitioners, and will thrive on engaging with complex systems and learning more about topics related to sustainability standards. Some of the knowledge areas you may have come across could include: data management, data collection, geographic information systems (GIS), assurance & auditing, supply chain traceability or environmental and social reporting.
The key responsibilities we entrust you with
Member engagement and Community of Practice
- The Community of Practice is a group of data practitioners from ISEAL community member organisations, who come together to share learning, discuss issues and trends and look at potential innovation based on data and technology.
- Act as the main point of contact for the Data Community of Practice (CoP), scheduling meetings and managing communications on the ISEAL online platform
- Establish and build relationships with Community Members’ data practitioners to understand their current capacities and identify priority topics for cross-learning related to data
- Support in planning outreach to Community Members, using tools such as Salesforce to track participation and identify opportunities to increase engagement in the Data CoP
- Facilitate Community Members’ understanding and self-assessment of relevant data maturity themes and topics
- Support in the design, content development and facilitation of engagement opportunities that feature Member exchange and learning about data
- Support the planning, delivery, and follow-up of Data CoP events
Project support
- Coordinate project processes, including implementing procurement procedures, drafting contracts with consultants (based on ISEAL templates) and maintaining project-related systems
- Support drafting and production of relevant newsletters, website articles, and report sections
- Proof-read, edit, design, and format documents in Word and Powerpoint, using ISEAL templates
- Contribute to outreach to project stakeholders, Community Members, partners & event attendees, answering and directing queries and scheduling appointments and virtual/ in-person meetings
- Organise meeting logistics and delivery of virtual, hybrid, and in person meetings, agenda preparation, notetaking, audio recording and tracking / implementation of follow up actions
- Provide technical support during Zoom and Microsoft Teams meetings, operate other engagement tools (e.g. EasyRetro, Miro, Jamboard, etc), and facilitate break-out rooms
- Carry out background research, review documents, and gather and analyse information on digital innovations, using templates and tools such as Excel
- Attend conferences and learning events and share relevant learnings internally
- Build understanding of Community Members' and external stakeholders’ data needs and capabilities.
Information management
- Maintain resources and web pages related to data governance and information management on the ISEAL online platform
- Facilitate peer exchange and knowledge sharing on priority topics through online platform
- Manage a GitHub repository
General
- Assist and participate in discussions related to the data and information management programme
- Assist in promoting best practice in use of IT, communications and knowledge management systems
- Additional responsibilities as assigned by supervisor
Essential attributes, skills & knowledge
- Experience working in a project support role or data-related role focused on project administration, data and information management, data analysis, and/or stakeholder engagement
- Experience and comfort working with data and digital related subject matter, possibly gained through research, project communications and/or analysis and review of data sets
- Strong organisational skills, and experience with administration, meeting coordination, logistics contracts, budget tracking, etc.
- Good communication skills for partner and external communication and comfortable providing facilitation support (e.g. webinars, workshops etc)
- Good time management and ability to organise multiple simultaneous tasks efficiently with precision and strong attention to detail
- Ability to communicate and work effectively with cross-functional teams in a fully remote, international environment, including regular international time-zone calls
- Ability to thrive in a dynamic work environment with changing projects and working with multiple project leads
- Excellent written and spoken English
- Confidence in using the Microsoft Office suite and IT systems, familiarity with virtual meeting tools (e.g. MS Teams, Zoom, etc), use of contact management databases (e.g. Salesforce)
- Interest in sustainability issues
Additionally desirable
- Experience in data collection, research, monitoring and evaluation.
- Familiarity with auditing, quality assurance, and/or traceability systems
- Familiarity with any of the following: GitHub (or similar digital environments); computer languages like SQL, Python or R; business intelligence tools like Tableau or Power BI; Geographic Information Systems (GIS)
About ISEAL
ISEAL supports ambitious sustainability systems and their partners to tackle the world’s most pressing sustainability challenges – from the climate emergency and biodiversity crisis to human rights and persistent poverty. ISEAL Community Members include many of the most respected sustainability schemes worldwide and are active across a diverse range of sectors. Read more about us on our website www.iseal(.)org.
ISEAL´s culture and how we will help you thrive
Our values are Connection, Empowerment, Inspiration, Wellbeing, Effective Working and Creativity.
These are traits we value in each other and in the organisation overall and we instil these in all our processes and interactions.
The issues we work on are of a global nature and our team reflects this, with individuals from many different backgrounds and nationalities. We know this diversity adds to the high quality of work we deliver as an organisation and through our commitment to diversity and inclusion we want to add strengths and perspectives in our team with each recruitment. Diversity for us includes race and gender identity, age, disability status, sexual orientation, religion and many other areas forming part of someone´s identity. We are proud to be an equal opportunities employer.
As an organisation, we also support our people in their personal and professional development, with specific budgets and processes enabling individuals to take advantage of growth and development opportunities.
We offer 25 days of annual leave, to which we will add a day a year after 2 years (to a maximum of 30 days), as well as an extra five days as a one off once you have been with us for a full five years.
We recognise individuals’ preferences when it comes to where and when to work through a hybrid working model with a minimum of 4 days per month in the London office as well as the opportunity to apply for flexible working arrangements to suit individual´s needs.
Other relevant information
Term: This is a permanent contract
Working hours: Full time, 37.5 hours per week
Salary: £30,000 – 34,500 per annum, depending on experience
Location: London. Applicants will need to provide evidence that they are entitled to work in the UK. An ability and willingness to work in a hybrid work environment is required.
International travel: The post holder may be required to undertake occasional international travel
Ideal start date: August 2024
Interview process
Please see below the planned interview process (please note that we will endeavor to keep to this schedule, but some dates may be subject to change)
First interviews (Teams): 3-5 July
Pre-interview timed exercises (between 60 – 90 minutes from home): 5-10 July
Panel interviews (Teams): w/c 15 July
Decision: by 22 July
Accessibility
If candidates required additional time or other considerations for the interview process, we are committed to accommodating any reasonable requests.
Please note that ISEAL will cover travel expenses for in person interviews for candidates travelling from outside of Greater London. ISEAL also covers caring expenses for candidates who are carers and need to arrange of cover for the duration of the interview/exercises.
The client requests no contact from agencies or media sales.
About Us
Headway East London is a charity supporting people living with brain injury. Working across 13 London boroughs we offer specialist support and services for survivors and their families. We offer therapies, advocacy, family support and community support work alongside our day service: a community venue where people can make the most of their abilities and interests. We also promote awareness and understanding of brain injury by providing information to the public, and offering training to university students, professionals and businesses. Our vision is to build a community where people with brain injury are valued, respected and able to fulfil their potential.
About the Role
As HR Officer you will support the HR Manager in a busy HR function. You will play a vital part in ensuring a high-quality HR service and smooth running of the organisation, including overseeing the recruitment process and organising staff training. By focusing on the operational and administrative aspects of HR, you will help our creative, diverse community to thrive and to make a difference in the life of people living with brain injury.
Principal Duties and Responsibilities
- Act as first point of contact on all HR queries from the staff team, pass on complex HR issues to the HR Manager and manage the HR and recruitment email inbox.
- Work with the HR Manager to update or create HR policies and procedures following best practice and keeping up to date with current legislation.
- Oversee the end-to-end recruitment process, ensuring all elements are completed efficiently and effectively. Headway’s recruitment procedure includes: placing adverts, receiving applications, arranging interviews, taking up references, maintaining the diversity monitoring information, processing DBS, liaising with managers to organise inductions, and ensuring the smooth transition of new starters.
- Laise with Line Managers to ensure smooth transitions for leavers, confirming last date, working out outstanding leave entitlement and arranging exit interviews.
- Work with the HR Manager on employee relation issues including disciplinary, capability, grievances, and absence management.
- Be responsible for the administration of Headway HRIS software and collate HR reports from this as and when needed by the Senior Management Team and the Board of Trustees.
- Work with the HR Manager to maintain and improve the staff training and development and ensure staff complete all mandatory and necessary trainings.
- Maintain accurate HR records and information such as job descriptions, staff absences, changes to contracts, work patterns ensuring confidentiality and compliance with GDPR regulations.
- In the absence of the HR Manager work with the Finance Team to provide up to date payroll information to our payroll provider.
- Manage the administration of the pension, salary sacrifice, and staff benefit schemes.
- In conjunction with the Volunteer Co-ordinator provide administrative support in the recruitment process for volunteers, including taking up references, processing DBS and issuing agreements.
The client requests no contact from agencies or media sales.
Title: Head of Operations
Contract type: Fixed term, maternity cover (July 2024 – May 2025)
Hours: 0.8 FTE (4 days per week)
Salary: £46,400 (£58,000 FTE)
Reports to: CEO
Manages: Studio Managers (Bloomsbury & Deptford), Events and Venue Coordinator, Event Manager (freelance), Youth and Community Producer (freelance)
MAIN PURPOSE OF THE JOB:
As a key member of the leadership team, the Head of Operations (HOO) plays a vital role in the development and delivery of Cockpit’s strategic plan, working closely with the Chief Executive. The HOO will ensure operational excellence, site optimisation in Bloomsbury and Deptford and lead on property strategy. The role encompasses oversight of the maker community, management of IT systems, leading on HR and responsibility for health and safety compliance.
This role would suit an entrepreneurial self-starter with demonstrable experience in property and building management, project management, budget and fiscal control, HR and team management. Knowledge of planning, business and charity financing, leasehold and landlord-tenant legislation is desirable. The role requires strong negotiation skills and the ability to exert influence and maintain critical relationships. It requires a keen focus on delivery and detail as well as the ability to retain big picture perspectives. Exemplary communication skills and the ability to manage multiple priorities are essential.
MAIN DUTIES:
1 PROPERTY AND BUILDING MANAGEMENT
Cockpit has two sites in Deptford and Bloomsbury. At each site, a Studio Manager has responsibility for the day-to-day running of the sites and liaison with makers. The Studio Managers will report to the HOO who will coordinate, plan and/or oversee all the practical management of the buildings including repairs and maintenance; alterations and refurbishments; space allocations and use of space; health and safety; tenant/maker welfare/support etc.
The HOO will manage the Studio complexes to ensure they meet the requirements of the charity and resident makers while ensuring commercial optimisation.
The HOO will ensure efficient use of space and consider charitable and commercial objectives when setting prices and rates to ensure a balanced outcome. The HOO is responsible for ensuring compliance on all aspects of Health and Safety, insurance and risk assessment.
The HOO is responsible for project managing all future real estate projects from inception to completion. They will ensure that sufficient resources, budgets and expertise are in place for such projects. The HOO will sit on Cockpit’s Property Committee.
2 LEASES, INSURANCE, LEGAL, RATES AND LA
With oversight from the CEO and Board, and relevant legal advice, the HOO will manage leasehold negotiations with Cockpit’s landlord, Camden Council. The HOO will report on such matters to the Property committee of the Board.
Working with the CEO, the HOO will manage licences issued to studio holders developing pricing structures and documentation that reflect Cockpits charitable aims and commercial objectives.
Working with the CEO, the HOO will set hire rates, rentals and other pricing related to Cockpits spaces and services in line with Cockpit’s charitable aims and commercial objectives. They will be responsible for issuing associated contracts and licences.
The HOO will oversee all insurance requirements and ensure that terms required are met. The HOO will oversee legal compliance issues in collaboration with the CEO and as directed.
The HOO will maintain good relationships with Local Authorities and be responsible for monitoring and overseeing all rates or other levies in relation to the buildings or the charity itself.
3 COMMERCIAL EVOLUTION AND PROJECTS
The HOO will take an active leadership role in developing and delivering commercial opportunities for the charity in line with its charitable objectives and the strategic plan. The HOO will lead on the strategy for development of space and venue hire, tours, better utilisation of space, and AV studio hire. The HOO will evaluate commercial opportunities/risks and will manage the delivery and ultimate running of such spaces.
The HOO will also oversee the successful delivery and oversight of the cafe operator in Deptford.
4 LIVE EVENTS
The HOO will actively contribute to the creative development of Cockpit events, including but not limited to Open Studios. They will be responsible for the operational planning and timely delivery of the events including budget management. The Event Manager and Events Coordinator will report into the HOO on all relevant events.
The HOO will be responsible for ensuring there is clear post event reporting from all departments, and that this is tracked year on year to ensure it informs future strategy, budgets and investment.
5 YOUTH AND COMMUNITY
Working with the CEO, HOO is responsible for overseeing Cockpit’s Youth and Community activities. They will be responsible for the recruitment and management of the producer, as well as overseeing budgets. The HOO will oversee the programming of any Youth & Community activities across the year and ensure these are aligned to the charities objectives and are properly funded. They will work closely with the Head of Development and Youth and Community Producer to ensure Cockpit targets the correct funding bids and works with the correct partners to deliver impactful programmes in a cost-effective manner.
6 IT and DATA MANAGEMENT
The HOO is responsible for managing Cockpit’s external IT consultant to ensure that all hardware and software bought and used by the charity is up-to-date, efficient, cost effective, secure and suitable for the charity’s activities.
The HOO is responsible for overseeing all software and digital upgrades including but not limited to the charity’s CRM, cloud-based services and future automation.
7 DATA AND GDPR
The HOO will play a central role in the planning and correct implementation of any data programme for Cockpit. This will be in close collaboration with the Head of Marketing and Digital and the CEO.
The HOO is responsible for GDPR for Cockpit and will take on responsibility for compliance and other copyright or legal practices in relation to safe data management, firewall implementation, working closely with the Head of Marketing and Digital on these matters.
8 COMPLIANCE, RISK REGISTER, HANDBOOKS, HR
The HOO has line management responsibility for the Deptford and Bloomsbury Studio Managers, Events and Venue Coordinator, Event Manager, Youth and Community Producer and overall responsibility for Cockpit’s HR function.
The HOO will take responsibility for ensuring compliant staff practices in relation to up-to-date staff contracts, health and safety, maternity and all other relevant HR matters. In association with the CEO and Financial Controller, the HOO will manage and record annual leave.
The HOO will work with the Studio Managers to ensure good Maker welfare and be responsible for policies that result in positive outcomes in relation to the Cockpit community.
The HOO will liaise with the CEO and advise on risks in the HR area and will sit on the People Committee of Cockpit.
The HOO will evaluate when HR risk requires external advice and will agree any necessary actions with CEO.
The HOO will be responsible for the Staff Handbook, The Trustee Handbook, Maker Welcome Pack/Handbooks and all relevant compliance materials for updating and circulation, including all company policies.
Working with the CEO, the HOO will manage the Risk Register and update the Board in a timely manner on any pertinent and impending changes to that with the potential to impact the charity. The HOO will be a member of the Finance, Audit and Risk Committee (FARCo) of Cockpit.
The HOO will take on responsibility for recruitment practices and onboarding activities for new employees, contractors and trustees.
The HOO will oversee the performance review process, coordinate staff training and be responsible for the training budget.
9 DIVERSITY AND INCLUSION
In conjunction with the CEO, the HOO will oversee and implement policies that foster and reflect the charity’s commitment to diversity and inclusion. This may include managing new and existing initiatives, updating policies and undertaking formal reviews. The HOO will champion Cockpit’s diversity objectives at the Board’s People Committee (PeCo).
10 COMMITTEES AND BOARD
The HOO will provide a support role to the CEO on preparation of Board papers and reports. The HOO will coordinate committee meeting dates and circulate them to the members appropriately, with administrative support. The HOO will oversee the minutes for all meetings, working with an external minute taker. The HOO may maintain activity lists and will work with the CEO and the Board of Trustees to ensure exceptional Governance.
11 CEO DEPUTISATION
The HOO will support the CEO as needed and may, on occasion, be asked to provide support to the Board of Trustees and the Chair.
PERSON SPECIFICATION
Essential knowledge, skills and experience
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Substantial experience in a similar role with senior responsibility for all aspects of operations
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Sound expertise in property management and building management
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Excellent organisational skills including effective planning, prioritisation, risk management, and reporting
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Good financial management skills: budget setting, control, monitoring and resource management
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Events management skills and experience
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Experience of negotiating with, contracting and managing external suppliers to ensure high quality delivery
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High-level people management skills, experience of managing a team, and knowledge of sound HR practices
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Experience of working in a charity or social enterprise and working with a Board of Trustees
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Strong written and verbal communication skills
Desirable knowledge, skills and experience
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Knowledge or experience of craft, design, fashion and/or the wider creative industries
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Experience of building commercial or community/creative partnerships
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Experience or knowledge of fundraising
Essential qualities and attributes
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Demonstrable commitment to equality, diversity and inclusion
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Entrepreneurial and solution-focused, with the ability to approach issues both flexibly and with creativity
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First-class attention to detail and high standards of professional conduct
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Customer-focused, empathic approach, able to communicate and build professional relationships with a wide variety of people and to adapt delivery style as appropriate.
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Affinity with Cockpit’s mission and values as a leading UK social enterprise enabling creative people to succeed.
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Self-starter with an ability to work positively as part of a small team
Applications due by: Midnight, 30th June 2024
First Interviews (online): Tuesday 9th July 2024
Second Interviews (in-person): Monday 15th July 2024
The client requests no contact from agencies or media sales.
Are you an experienced Office Manager with a passion for creating inclusive and safe work environments? Do you have experience of staff management as well as budget management and costings? Do you enjoy developing and maintaining good relationship at all levels, including external stakeholders?
Salary: £26,287.20 per annum ( Full time salary equivalent would be £43,812 after probation it increases to £45,019 )
Contract: 10-month FTC (maternity cover)
Hours: Part-time (21 hours per week over a minimum 3 days a week)
Location: London
TPP are recruiting an Office Manager on behalf of our client, a well-established national charity focused on improving the lives of people facing financial hardship.
The Role:
As the Office Manager, you will ensure the effective management of the office and a small portfolio of properties. This role is pivotal in maintaining excellent facilities support, health and safety standards, and ensuring a welcoming environment for all your colleagues and tenants.
Main responsibilities:
Property and Office Services:
- Maintain a safe, well-maintained, accessible, and inclusive office environment.
- Manage facilities and service contracts cost-effectively for the office and other properties.
- Oversee office services including supplies, utilities, security, maintenance, fire alarms, cleaning, catering, and waste disposal.
- Ensure compliance with Health and Safety regulations and environmental best practices.
- Oversee maintenance of non-office properties, including tenant support and regulatory compliance.
- Lead the annual property budgets, including managing rental income and reducing emissions through the Green Team.
Health and Safety:
- Ensure staff undertake relevant Health and Safety training.
- Manage fire safety equipment, alarm tests, and evacuation drills.
- Maintain First Aid equipment and ensure adequate numbers of Fire Wardens and First Aiders.
Management:
- Provide effective performance management for the Facilities and Property Coordinator.
- Manage budgetary responsibilities and support careful financial management.
- Ensure compliance and adherence to good governance processes.
General Responsibilities:
- Embrace and promote diversity, equality, and inclusion.
- Commit to safeguarding adults at risk of harm and any children or young people connected with our work.
- Ensure data protection and confidentiality in all activities.
Essential requirements:
- Experience in office management.
- Experience of managing supplier relationships and outsourced service contracts.
- Experience of staff and budget management.
- Customer-focused with excellent written and verbal communication skills.
- Problem-solving skills and ability to recommend appropriate solutions.
- Excellent IT skills including Microsoft applications.
If this opportunity is of interest please get in touch now! We would be happy to discuss the role further and share a more detailed job description. We are reviewing CV's as they come in.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
We are in search of a Programmes Assistant who brings excellent administrative skills, a keen interest in human rights and a commitment to supporting a vibrant civil society and open civic space. This is a newly created position to provide additional support to the expanding FICS team. To thrive in this role, you will enjoy collaboration across the organisation and engaging with our teams to deliver effective administration supporting a diverse range of programmatic work. You will also enjoy being in a busy and highly adaptive environment where we are working across a range of complex issues.
You will be keen to get involved in and develop your understanding of FICS’ work around civic space ranging from narrative power to securitisation. You might be looking to begin a career within human rights and philanthropy.
Successfully managing a varied workload within established deadlines is key. Your approach should be methodical, and we are looking for someone with a genuine enthusiasm for supporting effective programme management, which includes adept record-keeping, utilising planning tools, and handling some financial administration.
We are looking for someone who is flexible, proactive, and ready to contribute to the dynamic growth of our warm and friendly team. In return, we are committed to providing training and shadowing opportunities through which you will have the opportunity to learn about a diverse range of issues relating to civic space and meet with a wide range of amazing changemakers.
Key Responsiblities:
General Administrative Support:
- Monitor shared email inboxes – acting as first point of contact for external enquiries and logging, fielding, and actioning requests as appropriate.
- Maintain organised documentation for programme activities, including meeting notes, contracts, and correspondence within our cloud-based filing systems.
- Help keep membership/contact information updated within the CRM.
- Support team travel plans including transport, accommodation, and visa arrangements.
- Occasional assistance with scheduling of meetings.
Finance Administration:
- Look after the day-to-day processing of invoices, credit card statements, expenses, and advisory fee payments.
- Assist in monitoring expenses according to allocated budgets.
- Assist with the drafting and processing of contracts for consultancies.
Event Administration:
- Help organise events, workshops, or meetings related to the programmes (most of these are online).
- Coordinate logistics, including Zoom bookings, participant registration, interpretation and translation arrangements, supporting the coordination of speakers and participants, access needs.
- Assist during online events with light tech and administrative support.
- For occasional in-person events, assist with venue booking, catering and travel arrangements and risk assessments.
- Assist with the preparation of emails, presentations, and other materials related to events.
Person Specification
We are committed to being a diverse team and are looking for talented people from a wide range of backgrounds, cultures and experiences who share our values.
In your application, please demonstrate how you address the following criteria:
Essential:
- Relevant administrative experience.
- Proven organisational skills, with excellent time management, the ability to manage a varied workload and to work flexibly within a small team.
- Proficiency in clear English communication, both verbally and in writing, with good attention to detail.
- Good numeracy skills, including experience of using an online accountancy package, ideally Xero, and the ability to work with financial records and ensure accuracy.
- Comprehensive proficiency in Microsoft Office O365 and familiarity with communication tools and platforms, especially Zoom.
- Good understanding of the importance of maintaining confidentiality.
- Permission to live and work in the UK.
Desirable:
- Previous experience of working in a not-for-profit organisation.
- A keen awareness of digital security in the context of human rights work.
- Experience of supporting and organising events.
- Basic design skills, following brand guidelines, to create visually appealing email and presentation content.
- Experience of working with CRMs and Mailchimp.
Full details of how to apply are in the attached job pack. The deadline for applications is 9AM BST, 15th July 2024.
We are looking for a friendly, enthusiastic, and self-motivated individual to join our team.
The Business & Projects Support Officer will play a key role in helping Healthwatch North Yorkshire to effectively manage its work (administration & finance, and research projects).
This is an exciting and varied role, which requires strong organisational skills, good time management, and effective communication skills.
The successful candidate will work closely with other team members and with volunteers. Have the confidence to work independently and enjoy working collaboratively with members of the public and other organisations.
We’re looking for a new Business Operations Manager to ensure the smooth running of our social enterprise, Data Orchard CIC. Applications will be particularly welcomed from those with knowledge and expertise in business processes - particularly small businesses. The ideal person will be focused and organised, experienced in using a variety of digital tools, good at working and communicating with a range of people, resourceful, and a problem-solver.
Here at Data Orchard CIC, you're encouraged to be yourself. We promote and celebrate diversity and welcome applications from people who are neurodivergent, of global majority ethnicity, trans or non-binary, disabled, or however you might identify. You don't have to have all the experience and knowledge we have listed, as long as you are willing to learn.
Data Orchard is a social enterprise with a small team of employees, associates, and board members. We enable organisations working for social and environmental benefit to get better with data. Our clients are primarily charities, social housing providers, public sector bodies, and other nonprofit organisations. We work directly across the UK on around 30-40 projects a year. We reach and engage thousands more around the world, through our events, tools and resources, and online communities.
If this sounds like something you want to be a part of, please check out the full job description and the key attributes we’re looking for in this role and apply online and upload your CV before the deadline of 23h59 on Monday 1st July 2024.
We enable organisations working for social and environmental benefit to get better with data.
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The client requests no contact from agencies or media sales.
As Supporter Care and Reception Officer, you will be responsible for a broad range of tasks within the team, including a high level of customer service through all channels of communication while building and maintaining relationships. You will be responsible for donor processing and daily office functions such as administration support, post management, and data processing.
To be an excellent Supporter Care and Reception Officer, you will need:
- Experience working in a customer service environment
- Experience processing donations
- Excellent communication and interpersonal skills
- Excellent IT skills
Salary: £15.00-£18.00 phr
Contract: Temporary
Location: Onsite
Closing date: ASAP
If you would like to have an informal discussion, please call Chloe on 02030 062787 or email your interest along with your CV to [email protected].
Ashby Jenkins Recruitment is a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, and supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
If enough applications are received the charity reserves the right to end the application period sooner.
SU Central is the glue of the SU, dealing with hundreds of queries a month, providing key admin work for our Advice service as well as other areas of the organisation, all whilst being a friendly face at our helpdesk. It is a fun but fast paced environment which would be great for a person who is energic,friendly and always wants to help staff and students.Imagine coming to work every day in a place where you get to have fun, make friends,change lives and push yourself to build your skills and achieve amazing results.
Not having years of experience in customer service isn’t a barrier.If you can prove you are willing to work hard, bring your whole self to work and put the time in to learn and develop your skills for the benefit of yourself and others, we want to hear from you.
Our SU is a charity that has won multiple national awards for, among other things, engaging thousands of people in community-building projects, having an extremely happy staff team and proving that you can create the best students’ union in the country against the odds.
Here at Human Appeal we have an exciting opportunity for a Volunteer Officer to join our team based in Birmingham. You will join us on a full-time basis as part of an initial 1-year fixed term contract with a view to progressing into a permanent role. In return, you will receive a competitive salary of £24,000 per annum.
Human Appeal is a faith-based charity that aims to abolish poverty by providing humanitarian aid, sustainable development programs and championing advocacy for our beneficiaries worldwide.
As our Volunteers Officer, the successful candidate will play an integral role in contributing towards the development, planning, and delivery of the charity’s volunteering programme. This role will be based in the North and the Volunteers Officer will be responsible for the recruitment and oversight of volunteers across the North and Scotland regions. We are ideally looking to appoint somebody immediately to this role.
Benefits of joining us as our Volunteer Officer include:
- 35 days Annual Leave
- Matched pension contribution
- Employee discounts and memberships
- Prayer facilities
- Opportunity to really make a difference!
Key duties and responsibilities of the Volunteer Officer include:
- Acting as a central point of contact and support in the North and Scotland regions for all volunteer queries and support requests, including providing prompt and thorough responses and resolving any complaints
- Acting as a central point of contact and support in the North and Scotland regions for all volunteering requests from internal departments, specifically the Fundraising and UK Programmes departments
- Managing and supervising volunteers and Interns across the North and Scotland regions, including developing their skillsets, providing volunteer engagement initiatives, and promoting a positive working environment
- Actively growing Human Appeal’s volunteer database in the North and Scotland regions, including promoting volunteering opportunities, processing new volunteer sign-up requests from the Volunteers inbox, and conducting Volunteer Team Leader interviews
- Recruiting Interns across the North region for various departments to achieve additional manpower support, by preparing Role Profiles, posting job adverts and conducting interviews
- Preparing volunteers resources, such as collection buckets, t-shirts, merchandise and donation forms, for all volunteering activities
- Designing and delivering local volunteering projects and outreach programmes to achieve increased public interaction with Human Appeal and improve local relations
- Exploring new and innovative ideas to maximise the potential of Human Appeal’s volunteering programme
- Undertaking a range of administrative tasks in support of the wider Volunteers Management team and People and Culture department
What we’re looking for in our Volunteer Officer include:
- Ideally degree-educated in a related field, with minimum GCSE English and Maths
- At least 1 year of relevant experience in charity / office administration / events or volunteers’ management
- Driver with a clean licence and full-time access to a car, as regular travel across the North and Scotland area will be required
- Flexible attitude, as the Volunteers Officer will be expected to support campaigns by attending activities and events that may take place in unsociable hours, such as evenings and weekends. Please note that any over-time will be compensated via Human Appeal’s TOIL Policy
- Computer literate and database proficient; experience using Salesforce is desirable
- Fluent English is essential and additional languages e.g. Arabic, Urdu are desirable
- Passionate and knowledgeable about the international development sector
This would be an ideal role for an experienced Volunteers Officer looking to develop their career, or an experienced Office Administrator looking for a rewarding role within the Charity Sector!
We are looking to appoint this role ASAP and will be reviewing applications on a rolling basis so for the best chance of success please click ‘apply’ today to become our Volunteers Officer – we would love to hear from you.
Disclaimer: Please be aware that due to the anticipated quantity of response, we will only be contacting candidates who are shortlisted to interview stage. If you have not been contacted within 4 weeks of your application, please assume that unfortunately you have been unsuccessful this time.