Consumer Experience And Insight Manager Jobs in City Of London, England
Turn2us is a national charity tackling poverty and the structural causes of financial insecurity. We work with people who have current or recent experience of financial hardship and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.
As an equal opportunities employer, we are committed to equity, diversity, inclusion and belonging and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.
Our vision is that everyone in the UK has financial security so they can thrive.
Our purpose is to offer support to those of us facing financial shocks and together challenge the systems and perceptions that cause financial insecurity.
As a member of the Senior Leadership Team, the Director of People and Culture will work in a spirit of mutual accountability with fellow directors, taking strategic leadership of Turn2us’s People and Culture Directorate. You’ll have responsibility for strengthening our culture and supporting all our people managers to attract, develop and retain colleagues who are committed to our values and guiding principles.
You will take proactive leadership of our Equity, Diversity, Inclusion and Belonging (EDIB) work across the organisation so that we can become more inclusive and diverse, as well as oversee our approach to co-production, making sure that we centre the voices and insights of people with experience of financial insecurity in the design of all our work. Importantly, you will also provide rigorous oversight of our approach to safeguarding and our broader approaches to governance, risk, and compliance across the group – which includes our wholly owned care home business, Elizabeth Finn Homes.
This is a challenging but immensely rewarding role that will work across all parts of our organisation, helping to shape how we work internally and externally, and make a genuine lasting difference to people facing financial insecurities.
About You
We are looking for an authentic and inspiring leader who brings significant experience of developing and implementing people and culture strategies, and of aligning those strategies to the organisation’s vision and values. You will share our unwavering commitment to EDIB, and bring a track record of driving meaningful change within an organisation so that it can become more inclusive and diverse.
You will bring high levels of compassion, empathy and emotional intelligence, able to build trust at all levels while being comfortable with constructive debate. You will have a curious mindset, continuously seeking out new learning opportunities for yourself and our organisation, and an enthusiasm for building new networks.
While experience of working within a charity would be beneficial, we are also keen to hear from candidates who bring transferable experience from other sectors. We know that Turn2us will benefit from leaders with new perspectives and ways of thinking, so we’re actively encouraging broad interest from impactful leaders who bring transferable skills. More importantly is a clear alignment with our organisational values and a passion for supporting people facing financial hardship.
We are always eager to receive approaches from people with lived experience of financial insecurity. If you can demonstrate a clear commitment to our values and ethos, and a deep personal commitment to our vision, we’d love to hear from you.
To download a full copy of the candidate brief and learn more about the role, please click the ‘Apply’ button, where you will be redirected to the website of our recruitment partner, Tall Roots. If you would like an informal discussion about the role, please email Mark Crowley or Annie Regan-Tighe at Tall Roots.
Purposeful planning. Cutting-edge strategies. A brighter future for all.
Quantitative Market Insight Manager
£38,000 - £44,000 per annum +
Reports to: Product & Marketing Insight Lead
Directorate: Marketing, Fundraising & Engagement
Contract: 12 month fixed-term contract
Hours: Full time 35 hours per week
Location: Stratford, London. Office-based with high flexibility (1-2 days per week in the office)
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
Closing date: 01 October 2024 23:55
This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible.
Recruitment process: One competency-based interview
Interview date: From the week commencing 07 October 2024
How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively.
At Cancer Research UK, we exist to beat cancer.
We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you.
The Consumer Insight & Experience team collaborate across the Marketing, Fundraising & Events directorate to ensure our portfolio strategy and management, communications, new opportunities, and 30+ products (e.g. , , , etc) are audience-focussed while giving our audience a voice. Therefore, this team are essential to how we engage with the public in deep and meaningful ways, ultimately helping Cancer Research UK to become the number one brand in the charity sector and the number one charity for supporter experience.
As a Quantitative Market Insight Manager, you will collaborate with the Senior Manager to deliver a programme of consumer market research work that aims to meet our ambition to be more audience-centric as part of our . This will involve leading the implementation of our audience framework and delivering a range of quantitative market data and insight projects. You will partner across the directorate to provide expert advice that ensures we are driving a data-led, audience-centric approach to our Marketing and Fundraising activity. For example, you will create and manage segmentation projects; communicate segmentation insights and ensure findings are fully embedded; and commission and manage additional consumer market insight via agencies.
Furthermore, you will have the opportunity to work on our organisational-wide strategy and brand collaborating with supporters and philanthropists to understand what they want to see and hear in Cancer Research UK's external messaging. If you are a consumer-focused Research/ Insight professional with a background in handling large data sets using quantitative market research techniques, we would love for you to join our mission.
What will I be doing?
Collaborating with the Senior Manager to lead the implementation and communication of Cancer Research UK's Audience Framework.
Supporting the Senior Manager to deliver a programme of market insight & experience projects with a particular focus on segmentation and audience-centric projects.
Carrying out quantitative audience market data analysis using SPSS and Excel.
Using audience market data to advise colleagues across the Marketing, Fundraising & Events directorate on how best to approach our target audience.
Carrying out end-to-end market research projects which will include leading primary research projects and carrying out secondary data analysis.
Commissioning and managing market research agencies and consultants (including managing timelines, budgets, processes, data quality checks, and ensuring value for money).
Developing strong, collaborative relationships with internal stakeholders helping them understand their insight requirements and ambitions.
What are you looking for?
Consumer-focused Research/ Insight professional with a background in quantitative market research techniques.
Strong quantitative analysis skills with experience handling large, complex market research data sets using SPSS (Statistical Package for the Social Sciences) or similar and advanced Excel.
Worked closely with Marketing teams to improve audience understanding and targeting.
Excellent stakeholder management and collaboration skills with an ability to communicate clearly and bring internal perspectives and external trends into your work.
Worked with audience segmentations or brand tracking is advantageous.
Proven background in project and agency management (including managing timelines, budgets, and processes) would be an advantage.
Ability to prioritise and manage own workload and meet deadlines while maintaining strong attention to detail and effectively managing expectations.
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
You can explore our benefits by visiting our .
Additional information
Internally this role is known as a Consumer Insight & Experience Manager. If you want to know more about this role, here is a . Please note this is a generalist profile used for internal & external purposes meaning we don't expect candidates to meet all the criteria included (we will be shortlisting based on the criteria advertised).
For more information about working with us please or contact us at .
For more updates on our work and careers, follow us on: , , , and .
Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Based in the London office (Working from home is an option in line with Crisis’ Hybrid Working policy with a minimum of two days a week working in the office)
About the role
As Crisis’ Media Officer, you will play a key role in securing impactful media coverage that inspires the public and politicians to join our fight to end homelessness by raising awareness of our influencing campaigns and fundraising events. You will help to build Crisis’ profile by bringing to life our work, demonstrating how we end people’s homelessness for good through education, training and support with housing, employment, and health.
Your role will be creative and varied. You’ll work with our frontline staff to identify people facing homelessness who want to share their stories and empower them to do so. At Crisis we always champion the voices and experiences of the people who we support. You’ll help create bold and hard-hitting news stories to engage our audiences and bring to life some of our biggest organisational campaigns, like our annual Christmas appeal. You will also help make the most of reactive opportunities that come through to our press office and help build relationships with key journalists.
About you
You will have:
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Experience of working within a busy press office environment/ PR agency or as a journalist.
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Experience of supporting with or delivering impactful media campaigns or stories that have helped secure quality coverage in national and regional news outlets, as well as softer consumer features.
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Excellent writing skills, with the ability to craft engaging copy for a range of audiences, including political, consumer, tabloid, trade and everything in between.
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Experience of working with case studies, identifying and preparing stories for the media and empowering people to share their experiences.
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Strong news sense, with a good working knowledge of the UK media, including digital media production, with experience of creating digital first coverage and amplifying campaign messages creatively in the digital sphere.
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Dedication to Crisis’s purpose and values including equality and social inclusion.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
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Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
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Pension scheme with an employer contribution of 8.5%
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28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
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Enhanced maternity, paternity, shared parental, and adoption pay.
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Flexible working around the core hours 10am-4pm
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Wellbeing Leave to be used flexibly and more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 29th September 2024 23:55
Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.
Interview process: Competency-based interview + written task.
Interview date and location: Wednesday 9th and Thursday 10th October 2024, in-person at our London office.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Senior Media & Communications Officer
Full-time Permanent
£43,626 pa
Drinkaware is the UK’s leading alcohol charity with a vision of working together to reduce alcohol harm. We use our expertise to give governments, industry, communities and individuals the knowledge and support to make informed decisions about alcohol and how to reduce the harm it can cause.
We deliver public-facing campaigns and digital services, information and guidance, evidence-led advice to governments and industry and independent research, consumer insight and evaluation.
Are you an experienced, creative and collaborative media & communications professional looking to develop your career by joining a friendly and dynamic Communications team?
About the role:
The role plays a key role in developing and delivering our media & communication strategy both internal and external, supporting the Head of Media & Communications. The role is key in ensuring that the public, partners, stakeholders and our people are informed and engaged with the work of Drinkaware.
The key areas of responsibility are:
· Planning, implementing and evaluating Drinkaware’s media and communications activities
· Raising Drinkaware’s profile and voice in the media
· Working across the organisation to create engaging communications
· Leading on Internal Communications, developing and implementing communication plans to ensure staff are engaged
· Supporting the Head of Media and the Senior Leadership Team in managing reputational risk
Supporting Social Media & Content Officer in developing and growing our social media channels (Facebook, Instagram, X and LinkedIn).
· Manage Drinkaware’s press office, responding to enquiries, maximising coverage, drafting media releases and providing an out-of-hours system on occasion.
· Manage key organisational communications related to Drinkaware’s positions, in conjunction with the Head of Policy and Public Affairs and the Director of Evidence and Impact.
· Manage, review and update Drinkaware’s lines to take; its ‘boilerplate’ messages and its standard responses.
· Advise others on Drinkaware tone of voice and brand to help ensure all content leaving the organisation is on brand and enhances our reputation.
· Contribute to feeding media and strategic communications activity into the organisational planning process and overall plan.
· Contribute to key reference documents (organisational key messages; editorial guidelines etc)
· Deliver compelling content and plans to Drinkaware’s stakeholder audiences. Working with internal teams to target funders and other stakeholders including health professionals, police, local government and academics.
· Maximise our profile with B2B audiences via trade publications; social media and news outlets.
· Keep Drinkaware staff informed about Drinkaware coverage and other relevant coverage around alcohol and alcohol harm.
· Develop and maintain excellent relationships with external stakeholders and journalists and build a positive network with media counterparts in Drinkaware partners and stakeholder organisations.
· Work with Drinkaware colleagues to maximise our communications’ reach and ensure we are working in an efficient and integrated way.
· Work with the Head of Media and Communications to develop Drinkaware’s reputation positively across all media, mitigating reputational risk and leading on crisis management
· Work with Head of Communications to plan and deliver effective Internal Communications
· Support the Senior Social Media & Digital Content Officer in manging the Drinkaware social channels when required.
Tone of voice
· Become expert in the Drinkaware Tone of voice, so you can advise others and spot errors
· Support the Creative Content Lead in embedding the Tone of voice across Drinkaware
About you:
You will have a track record of working within a similar role. You will have experience in working in a press office, devising and delivering stories and coverage. As part of our highly skilled, passionate and creative Media & Communications team, you will help to plan, implement and evaluate Drinkaware’s media and communications activities to drive positive coverage and comment about the charity across the UK. You'll enjoy the challenge of using your experience to raise Drinkaware’s profile.
Essential Criteria / Key Skills
- Excellent writing skills
- A keen eye for detail and strong proof reading skills
- Highly organised, being able to keep track of several different pieces of work at one time.
- Confidence working individually and as part of a team
- A talented writer with a keen eye for detail; able to adapt style for various audiences and channels.
- Excellent written and verbal communications; able to translate complex issues in a clear and compelling way.
- Good understanding of brand and reputational risk and ability to advise on the best way to communicate and when not to communicate at all.
- Good process management skills; able to manage and document internal approvals processes.
- Excellent interpersonal and networking skills and confident working with internal and external stakeholders.
- Evidence of swift response to the news agenda to achieve coverage and promote organisational messages.
- Energetic and proactive; able to work on your own initiative and to take responsibility.
- Keen to be a team player in a small organisation.
- Well organised and able to prioritise work effectively.
- Solid understanding of the UK media landscape.
- Strong commitment to Drinkaware’s Values and to reducing alcohol-related harm.
Desirable Criteria
- Experience of managing social media accounts
- Experience of adapting content for different audiences and channels
- Experience using CMS platforms
- Experience of creating content for social media
- Experience of or interest in the charity sector
You will work alongside internal and external stakeholders, so a collaborative style of working and the ability to build and maintain strong relationships is essential. A personal commitment to reducing the risk of alcohol-related harm is essential.
Working with us:
Our Drinkaware staff team is friendly, professional and inclusive. We care about what we do and how we work together and bring our values to life. Drinkaware invests in staff development through regular one to one meetings, a generous individual training budget, teatime tutorials and staff awaydays, and an annual learning and wellbeing grant. Drinkaware’s benefits include:
30 days leave (plus Bank Holidays, and your birthday)
Matched company pension scheme
Life assurance cover offering 4x death in service benefit
Company sick pay
Training and development opportunities
Learning and Wellbeing Grant (£500 per year)
Employee assistance programme
Season Ticket Loan
Perks and discount platform
To apply
For further information please refer to the attached job description and our applicant privacy policy on our website.
You should submit an up-to-date CV (no more than 2 pages) and a brief covering letter that outlines how you meet the requirements for this role and what you would bring to Drinkaware. Drinkaware reserves the right to assess candidates as they apply and arrange interviews ahead of the published closing date, so early application is recommended. Interviews may be carried out on Teams or in person at our Moorgate offices.
FINAL CLOSING DATE: 12pm Friday 27 September 2024
Drinkaware is committed to equality and diversity and welcomes applications from all backgrounds and sections of the community.
No agency support is required
The client requests no contact from agencies or media sales.