Compliance Manager Jobs

Founded in 2007, Electric Storm Youth (ESY) is a youth work charity based in Lancing, West Sussex. We run a full range of youth-based programmes, including young carers support, mental health counselling, general youth sessions, LGBTQ+ sessions, street-based (detached) youth work, mentoring and work-experience.

ESY currently support around 200 young people by working to improve their personal and social development, teaching them new skills, and improving the quality of their lives.

We are looking for an experienced Business/Office Manager to join our team to support the Chief Executive Officer (CEO), Senior Youth Work Manager, Board of Directors/Trustees and our wider team of youth workers and volunteers as well as providing general business administration and office management. 

This role offers lots of opportunity to bring your business management skills to ensure the smooth and efficient running of the operational side of the charity.

Sightsavers is looking for an exceptional Programme Manager within INGOs, with experience of Onchocerciasis (Oncho) and Lymphatic Filariasis (LF) programme management, to implement NTD programme(s) in Ghana.

Salary: Local terms and conditions apply

Location: Ghana, Accra

Contract: 2-year Fixed Term Contract

Hours: Standard office hours

We are looking for an experienced Programme Manager with exceptional donor and partner liaison and compliance skills, who has managed fast-paced Oncho) and Lymphatic Filariasis (LF) programmes, and has experience of FCDO and ELMF (Eliminating LF in Africa).

As Country NTD Manager, you will be responsible for the implementation and delivery of NTD programmes in Ghana, including the development, design, budget, monitoring and evaluation, financial and respires management, social advocacy and safeguarding.

This is a highly involved and fast-paced role, working closely with partners, donors and across Sightsavers' international offices. Please read the full for further details.

To succeed in this role, you will need:

• Significant experience of strategic programme development within an INGO
• Technical knowledge of Oncho) and Lymphatic Filariasis (LF)
• Experience of managing an integrated NTD programme in Africa, ideally in an international context.
• A demonstrated record of accomplishment in developing and managing public health programmes.
• Understanding of the Ghana Health Service
• Experience of advocacy.
• Strong monitoring and evaluation skills
• Strong logistics and supply chain management experience.
• Experience of donor and partner relations including supervising and monitoring programme partners and activities.
• Experience of managing donor projects/fast paced donor programmes and ensuring compliance.
• Knowledge and experience of FCDO and ELFA
• Experience of managing project staff
• Able to travel 8-12 weeks a year

Benefits

Sightsavers offers a reward package based on local pay, local contracts and local benefits and will not normally offer international contracts. Sightsavers is committed to investing in the training and development of its employees and offers a supportive work environment.

To apply for this exciting new opportunity, please complete an application via our recruitment portal. We anticipate that remote interviews will take place in the second week of December and the evaluation process will include a written task and interview.

Closing date: 1 December 2024

As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people with a disability are particularly encouraged to apply.

Sightsavers is an employer that does not tolerate any form of harassment and has zero tolerance for sexual exploitation and abuse. All potential candidates will be subjected to rigorous background checks and controls.

In line with its commitment to safe programming and recruitment, Sightsavers participates in the inter-agency (MDS) administered by the . Through collaboration with other MDS members, Sightsavers aims to ensure that there are no sexual exploitation, abuse or harassment issues relating to potential new hires and that we can respond systematically to checks from fellow MDS members. This ensures our work is accountable, delivered to a high standard and supports safeguarding across the development and humanitarian fields.

Are you passionate about providing outstanding supporter care and building lasting relationships? Do you thrive on delivering excellence while managing and developing teams?

We are working with an international charity to recruit for a Supporter Engagement Manager you will play a pivotal role in ensuring an exceptional experience for the organisation's donors, supporters, and external stakeholders.

About the contract

Salary: Circa £40,000 per annum, plus benefits
Contract: Permanent
Work Pattern: Hybrid Two days per week in the office
Hours: 34.5 per week
Location: London

Benefits

* Annual Leave: 26 days, plus bank holidays. Additional leave earned after two years of service.26 days annual leave, plus bank holidays, with additional leave after two years of service.
* Access to a medical cash plan and a pension scheme.
* Gym membership discounts.
* Training and development opportunities.

About the Role
As the Supporter Engagement Manager, you will oversee the Supporter Engagement team to ensure all donations, enquiries, comments, and complaints are processed compliantly and efficiently across multiple channels, including post, phone, and online. You will also take the lead on developing the charity's community fundraising programme, ensuring supporters are inspired, engaged, and connected to its mission.

Key Responsibilities:
* Team Leadership: Line-manage the Supporter Engagement team, including Supporter Engagement Officers (x3), Senior Community Fundraising Officer, and Supporter Engagement & Database Assistant.
* Supporter Engagement: Oversee the processing of donations and post while ensuring compliance with charity regulations. Manage responses to enquiries, comments, and complaints with sensitivity and professionalism.
* Community Fundraising: Develop and deliver a community fundraising programme that inspires supporters and grows the charity's network.
* Data Management: Work closely with the Database team to ensure accurate and effective logging of activity (preferably using Raiser's Edge).
* Compliance: Ensure full operational compliance with charity regulations, GDPR, and data protection practices.
* Process Optimisation: Establish and develop processes and procedures to enhance performance and supporter satisfaction.

About You

* Knowledge of supporter engagement and customer care policies, process, procedures and programmes
* Knowledge of community fundraising and supporter events.
* Experience of working in a supporter engagement role or equivalent, with a track record of developing and maintaining strong and effective relationships with donors, supporters and stakeholders
* Managing and resolving sensitive enquiries and complaints tactfully.
* Database skills, preferably with Raiser's Edge.
* Leading and motivating teams to achieve their objectives.
* Managing community fundraising activities and supporter events
* Willingness to work occasional evenings or weekends for events or activities.

If this exciting opportunity is of interest please get in touch now! We are reviewing CV's as they come through. We would be happy to share a more detailed job description.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

Job Role: Retail Assistant Manager    

Salary: £22,310 per year              

Hours: Full time 37.5 hours per week        

Contract type: Permanent 

Location: Bradford-On-Avon

 The Role:

To assist the Shop Manager in the dynamic and efficient management of volunteer staff, premises, and stock for our brand new Julian House Charity Shop opening in Bradford-On-Avon! The role is crucial in maximizing sales, achieving performance targets, and ensuring outstanding customer service that drives repeat business. You will also ensure compliance with all security, health, and safety standards, stepping in to lead the shop in the manager’s absence. 

Responsibilities include: 

• Collaborate with the Shop Manager to meet and exceed income and profit targets by optimizing sales strategies, minimizing operational costs, and continually seeking innovative ways to enhance business performance. 
• Ensure compliance with all statutory obligations, with a proactive approach to health and safety standards. 
• Promptly manage unwanted donations, maximizing revenue from these items through effective disposal methods. 
• Identify and nurture key volunteers to deputize effectively for the Shop Manager or Assistant Shop Manager when needed. 

 

Qualifications / Requirements: 

• General management, preferably in retail.
• A proactive, customer focused approach to work, demonstrating responsiveness and flexibility.
• Basic Knowledge of Health & Safety, Fire Regulations and ability to identify potential risks.
• Retail experience.

There are many great reasons to join our team!

• Great opportunities for career development and free monthly training sessions from experienced facilitators
• Sliding salary scale with salary increases every year for the first 3 years
• Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
• 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment. Plus bank holidays
• 30% staff discount at Julian House charity shops
• 20% staff discount at Julian House bike workshops
• A generous and competitive pension scheme
• Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
• 6 weekly Reflective Practice sessions from objective, external facilitators

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

   If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. 

Get in touch

If you have any questions about the Retail Shop Manager role, please get in touch with us today! We look forward to speaking with you soon!

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!

Are you passionate about making a positive difference in the lives of individuals who have experienced homelessness and other complex challenges? We are seeking a dedicated and motivated Team Manager to lead our team within the Basildon service.

The Scheme:

A supported housing scheme committed to helping people build better futures.

As Team Manager, you will have the opportunity to play a pivotal role in supporting individuals to maintain their tenancies, integrate into their communities, and develop greater independence and confidence. Your leadership and expertise will be key in delivering high-quality services to residents and ensuring the success of the team.

Key Responsibilities:

• Leadership & Development: Lead, motivate, and coach a team of Housing Support Workers, ensuring they deliver high-quality support to residents
• Recruitment & Induction: Oversee recruitment, onboarding, and the induction process for new staff, ensuring they are well-equipped for their roles
• Performance Management: Set individual performance objectives and monitor progress, conducting appraisals and regular supervision to ensure staff are supported in their professional growth
• Training & Development: Identify development needs and provide appropriate training opportunities to support staff in improving their skills and knowledge
• Staff Management: Tackle performance issues proactively and manage sickness absence with strong record-keeping and compliance
• Resource Management: Monitor and manage staff schedules, timesheets, rotas, and cover for staff absences to ensure the smooth running of the scheme

Skills & Experience Required:

• Previous experience in a management role, preferably in supported housing or social care settings
• Strong leadership and coaching skills, with the ability to motivate and inspire a team
• Excellent organisational skills, including the ability to manage resources and staff effectively
• Proven ability to manage performance, including conducting staff appraisals and addressing issues of poor performance
• A genuine passion for supporting vulnerable individuals and helping them achieve greater independence

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Engagement Manager – Newcastle
Job Ref: V530
Hours per week: 28 hours per week – (Flexible days/hours)
Salary: £20,000 plus attractive employee benefits package (£25,000 FTE)
Start date: ASAP
Location: Newcastle – Hybrid (WFH, Office, Community)
Closing date: Wednesday 11 December 2024 – 10am
Interview date and Location: 17 December 2024 – Online

Volunteering Matters and our work across Newcastle

Volunteering Matters is a social change charity, supporting communities to overcome adversity, tackle isolation and loneliness, improve mental and physical health, develop skills and opportunities, and ensure that people can lead change by volunteering. We passionately believe everyone in the UK should have the opportunity to thrive, and that volunteering changes lives.

We have been operating Volunteer Centre Newcastle (VCN) since 2005. VCN provides a wide range of support around all things volunteering to 1250+ charities, organisations, and groups across Newcastle. Each year, we also support 2000+ members of the public who are interested in volunteering and need support to get started.

We also lead the innovative Newcastle Volunteer Passport Scheme, and the Home from Hospital project which supports older people with their transition home following a hospital admission.

Newcastle Good Neighbours Project

We are working in partnership with Newcastle City Council, and other partners, to launch a new “Good Neighbours” project. We would all like to live in a place that has a sense of community, where people look out for their neighbours. This project aims to foster a feeling of positive wellbeing and independence for those who may be socially isolated, or who don’t have many people around them, giving that “little bit of help”.

The project will help people in the community feel safe, supported, and more able to live an independent life, whilst preventing, reducing and delaying the need for formal support through Adult Social Care. It will also provide people the opportunity to volunteer a little time, in a flexible way, to make a difference in their own community. We know volunteering can lead to enhanced skills, and positive wellbeing. Volunteers will provide practical or social support, completing “one-off’ or short-term tasks, supporting a neighbour. This may include things like grocery shopping, collecting prescriptions, driving someone to a GP appointment, helping with odd jobs around the house, light gardening, or checking in with someone for a cuppa and chat.

The role of Engagement Manager

You will lead the day-to-day delivery of the Good Neighbours project. Initially running as a 2-year pilot, we aim to attract and recruit as many volunteers as possible, whilst ensuring that people who could benefit from the service know about it, and can receive support quickly and easily.

The right person for this position would be someone with a good knowledge and understanding of “best practice” in Volunteer Management. It is essential that the postholder can work flexibly, is an excellent communicator, and can build strong working relationships with a range of people. In this role, you will:

• Work alongside other Volunteering Matters colleagues/projects in Newcastle, in a joined-up way, ensuring we attract volunteers to become a “Good Neighbour”

• Recruit, train, induct, and provide ongoing support to a network of “Good Neighbours” across Newcastle, ensuring each volunteer has a positive and rewarding experience

• Develop strong working relationships with colleagues within Newcastle City Council, and other partners and stakeholders, to raise the profile of the project as a new service locally

• Match volunteers with the right volunteering tasks, at the right time, which suit their goals and interests.

This will include the use of the innovative Volunteer Management system “Volunteero”

• Ensure the project runs smoothly in line with Volunteering Matters policies and processes, compliance needs, meeting ambitious goals/outcomes around number of volunteers involved, and people supported

To apply for this role

1) Prepare an up-to-date CV

2) Prepare a supporting statement. Your supporting statement should NOT be a simple cover letter. Instead, it should be a detailed description of why you are a suitable candidate. You should consider the job role, and the skills and experience that we are looking for. A minimum of 1 A4 page is recommended.

4) Send CV and Supporting Statement by email - you will find more details on our website

We’re evolving… 

As Artsadmin heads towards its 50th year of producing and supporting extraordinary work by ground-breaking artists and creatives, we’re seeking similarly brilliant people to join the team and help us continue to adapt to the world around us.

The Building and Facilities Manager will provide an important role at a crucial time of change for Artsadmin. They will ensure the efficient and sustainable operation of Artsadmin’s vibrant and creative hub, Toynbee Studios, which includes rehearsal studios, managed offices and a cafe.

The ideal candidate will be a motivated and methodical individual who can demonstrate the skills and experience necessary to run a building in a safe and well-maintained way alongside a commitment to providing a warm and welcoming environment for visitors, staff, tenants and hirers. They will have good communication and organisational skills, be task-focused and proactive in their approach.

Be part of an inclusive organisation that centres artists and artistic practice from our home in London’s East End, reaching audiences across the UK and around the world. 

Applications close 10am Monday 9th December 

Interviews will be held on Thursday 19th December in person 

Food and Beverage Lead Manager

Our client is seeking an experienced Food and Beverage Manager to oversee its £2.5M turnover catering operation, managing five team managers and ensuring a safe, high quality and commercially successful visitor catering experience.
The Food and Beverage Manager will collaborate with senior management, external stakeholders, and suppliers, offering a unique opportunity to shape a dynamic team and enhance one of the UK’s leading heritage attractions.

What will you be doing?

• Leading the execution of Food and Beverage operations, ensuring integration with the Museum's period-authentic visitor experience.
• Owning and managing the Museum’s catering offer for its corporate clients and events.
• Providing Inclusive leadership and development to the Museum’s Food and Beverage team, ensuring high standards of customer service across all Food and Beverage operations.
• Overseeing the creation and delivery of developmental, compliance and regularity training.
• Regular analysis and reporting of commercial data, using this to inform future planning and to propose improvements to the catering offer.
• Significantly contributing to the development of the Food and Beverage operating budget and managing adherence to this.
• Negotiating with suppliers and periodically testing the market to secure competitive supply agreements.
• Developing and ensuring adherence to internal policies, best practice and legal requirements, especially regarding Food Safety.
• Ownership of record keeping, renewals and compliance of all Museum catering equipment.

What are they looking for?

• Proven operational leadership in a cluster Food and Beverage business of a similar scale.
• Acute knowledge of food hygiene compliance and experience of implementing best practices.
• Demonstrable commercial acumen, with a strength for understanding profitability driving efficiencies and improving margins whilst maintaining the quality of product and service.
• Expertise in data analysis and a good understanding of how to maximise an EPOS system to manage and obtain that data.
• Willingness to adopt dynamic working patterns, supporting events and bookings beyond daytime operations.
• Passion for the Museum’s mission, independence, and unique visitor experience.
• Strong inclusivity, respect for diversity, and ability to foster a talent-retaining environment.
• Integrity, clear communication skills, and the ability to represent the Museum compellingly.

Who are they?

They are an award-winning 31-acre open-air museum. Throughout their 46-year history, their aim has always been clear: Inspiring your discovery of the Black Country. They ensure that the revolutionary story of the Black Country’s industrial landscape – the first ever of its kind in the UK – is celebrated by generations.

What can you expect?

• Unique Working environment: The Museum hosts seasonal, themed, and high-profile events, as well as being regularly used for TV and Film locations.
• Opportunity to learn new skills.
• Competitive rewards & benefits.
• Supportive & inclusive work culture.
• Positive attitude to work-life balance.

What are you waiting for? Begin your Journey now and apply using your most up-to-date CV.

Our client is an equal opportunities employer committed to fostering an inclusive and diverse environment that celebrates the richness of the human experience. They are dedicated to eliminating bias and discrimination at every stage and encourage applicants to get in touch should they require reasonable adjustments during the interview process. They welcome applications from underrepresented groups and believe in providing equal opportunities for all qualified candidates.

Their commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who may be at risk of harm.

Closing date: 11 December 2024

Interviews will take place on a rolling basis and ideally, they hope to hold final interviews before Christmas. Adjustments to interview dates will be accommodated.

Location: Dudley
Salary: £42,000 per annum
Hours: 40 hours per week (inclusive of some weekends and occasional evening work)
Contract: Full-time, Permanent
Benefits: Access to their 26 Acre Site – Generous Annual Leave Allowance – Contributory Pension Scheme – 24/7 Employee Assistance Programme – Retail Discounts via their Online Rewards Portal – Discounted Membership with Sandwell Leisure Trust – Complimentary Entry Passes to the museum – Staff Discount Scheme – Free On-site Parking – Enhanced Maternity/Paternity Pay – Payment of Professional Subscriptions - Free Flu Jabs

You may also have experience in the following: Food and Beverage Manager, Café Supervisor, Fast Food Store Manager, Deputy Retail Manager, Trainee Retail Manager, Bar Manager, Catering Manager, Restaurant Manager, Restaurant Deputy Manager, Restaurant Assistant Manager, Restaurant Supervisor, Hospitality Manager, Food Service, etc.

REF-218 251

Deaf Unity is a deaf-led charity empowering deaf people. We have an exciting opportunity for a proactive, passionate and highly-organised individual tomanage the administration of our busy BSL training and services, and in implementing strategies to promote these services to new businesses and individuals to grow this area of our charity at this exciting stage of our development.

In return you will have the opportunity to work with a dedicated team within a growing and unique charity. Income generated from training and courses goes back into the charity to fund our work with deaf school leavers, deaf job seekers and workers and out in the community. This means the work you do will make a positive contribution to and directly impact the lives of deaf people. 

Job Summary 

The Training and Services Manager is responsible for the comprehensive administration, management and promotion of Deaf Unity’s British Sign Language (BSL) training, interpreting services, Deaf Awareness, and other related training courses. This role includes managing course logistics and the freelance team delivering training, monitoring email communications, promoting services, liaising with students, clients and teachers, maintaining the CRM system, handling invoicing, capturing feedback, and managing evaluations. The ideal candidate will be organised, communicative, and committed to providing exceptional service to our clients and students while meeting sales targets. 

Location: London – initially fully remote with some ad hoc site visits. Potential for future hybrid role. 

Reports to: CEO 

Line management responsibilities: freelance BSL teachers and trainers, and freelance communication support team 

Job Type: 35 hours per week, salary £30k-£35k 

Key Responsibilities 

1. Service Management and Administration: 

• Oversee the administration of all services such as BSL courses, interpreting services, Deaf Awareness, and other related training courses. 

• Schedule and coordinate external training sessions and courses, ensuring all logistical details are managed effectively. 

• Monitor and respond to emails in designated inboxes related to training and services. 

• Manage freelance trainers and teachers to ensure the smooth delivery of all courses. 

• Manage freelance interpreters and CSWs to ensure the smooth delivery of communication support services. 

• Ensure compliance with Deaf Unity’s policies and procedures (e.g. finance, safeguarding, health and safety, EDI) in every aspect of service delivery 

2. Promotion of Courses and Services: 

• Develop and implement strategies to promote training, courses and interpreting services to potential clients and students. 

• Conduct outreach and build relationships with organisations, businesses, and individuals to increase course enrolment, and training opportunities. 

• Utilise various marketing channels, including social media, email campaigns, and partnerships, to promote courses. 

• Meet or exceed sales targets for course enrolments and sales of training programmes. 

3. Client, Student, and Teacher Support: 

• Act as the primary point of contact for students, clients, and teachers, providing exceptional customer service and support. 

• Assist with course registration, answer queries, and provide detailed information about training programs. 

• Maintain strong relationships with existing clients, students, and teachers, ensuring their needs are met and expectations exceeded. 

4. CRM and Invoicing: 

• Keep the Customer Relationship Management (CRM) system up to date with accurate and relevant information. 

• Generate and manage invoices for BSL and training courses. 

• Track payments and follow up on outstanding invoices to ensure timely payment. 

5. Feedback and Evaluation: 

• Capture feedback from students, clients, and teachers through surveys, or other appropriate methods. 

• Analyse feedback to identify areas for improvement and implement changes to enhance course quality and delivery. 

• Prepare and present evaluation reports to senior management, highlighting key findings and recommendations. 

Qualifications and Skills 

Essential 

• Strong organisational and multitasking skills with a keen attention to detail. 

• Experience of managing staff/a small team 

• Excellent written and verbal communication and interpersonal skills. 

• Ability to work independently and as part of a team. 

• Proven track record of meeting sales targets and promoting services. 

• If no existing BSL skills, an interest and commitment to learning BSL is required (free training provided). 

Desirable 

• Knowledge of BSL (ideally Level 2/3 or above – ongoing BSL training provided for free up to and including Level 3). 

• Proficiency in using CRM systems and other administrative software. 

• Experience in business outreach and building business relationships and partnerships. 

Personal Attributes 

• Proactive and resourceful with a problem-solving mindset. 

• Passionate about education, training, and supporting the Deaf community. 

• Committed to continuous improvement and excellence in service delivery. 

Application Process 

To apply for the position of Training and Services Manager, please submit your CV and a cover letter detailing your relevant experience, how it matches the criteria and why you are interested in this role by 23:59 Sunday 1st December. 

Deaf Unity is a charity that values diversity, equity, and inclusion as essential to our mission. We actively encourage applications from Deaf candidates, and make a commitment to interview all Deaf applicants who apply and who match the essential criteria for the role. If you would like to be considered under this commitment, please let us know in your application. 

Information Governance Manager 

Birmingham 

£37,000 (£29,600 pro rata)

30 hours per week 

We have an exciting opportunity for an experienced Information Governance Manager to join our team to help develop and improve how we manage data across the organisation.

Complying with Data Protection legislation and best practice, you will coordinate and lead on activities such as Subject Access Requests (SAR), and ensure we record and investigate data incidents, maintaining organisational compliance with the NHS Data Security and Protection Toolkit. You will be responsible for monitoring and managing all data protection policies, ensuring robust reporting is in place and that we remain compliant with all current legislation. Meticulous and conscientious, you will encourage managers to gain a good understanding of the importance of GDPR and assist with designing and implementing new processes. As an expert in your field, you will develop audit processes to ensure organisational compliance with both Data Protection Laws, GDPR and Birmingham Mind’s own data protection policies and take the lead in investigating any data breaches.

We are looking for an excellent communicator with experience in a data protection role, who can define and develop processes and procedures. You’ll have gained experience of developing and managing data protection policies and investigating data protection breaches. With strong analytical skills and an excellent work ethic, you will be able to troubleshoot and resolve problems. As a key point of contact for the team, you will have an approachable and ‘can do’ attitude and be confident in dealing with a diverse range of people and enquiries in a professional and friendly manner whilst maintaining a high level of confidentiality. 

Benefits include an attractive defined contribution pension scheme, Paycare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme.

Our people are key to the success of the organisation, and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties. 

The closing date for applications is Sunday 8 December 2024 

Interviews will take place on Monday 16 December 2024 

Job Title: Design and Quality Manager

Salary: £ 32,000 plus £3,000 London weighting where applicable

Closing Date: Monday 2nd December midday

Reporting to: Head of Programme Development and Quality

Contract: Full time, permanent

Job Location: London / Midlands / North

The role is based from home with travel to the London office for work meetings about twice a month.

Interview date: Tuesday 10th December / Wednesday 11th December

Start date: Monday 17th February (tbc)

About the organisation

We believe that every young person should have the opportunity to fulfil their potential and make the most of their education. We’re passionate about reducing the educational barriers our students face, helping them to pursue a career in their chosen field and follow their dreams.

Our mission is to support students from under-resourced backgrounds to access top universities, through a unique combination of tuition and in-school mentoring. We work with them to make good applications, get the grades and transition to university.

The programme combats educational inequality and improves social mobility by raising students’ grades and supporting them to understand the pathway to a top university. Students who receive support from our programme are almost twice as likely to attend top universities as statistically similar students, according to UCAS.

Safeguarding Statement

The Access Project is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Our safeguarding system is underpinned by a range of policies and procedures which encourage and promote safe working practice across the organisation.

Why work at The Access Project

People who work at The Access Project are motivated by the desire to create a fairer society. We all play an active part in achieving the mission to help students from disadvantaged backgrounds access top universities. At The Access Project, we’re a friendly, collaborative, supportive and inclusive team, with passionate people working together in Delivery, Sales and Partnerships, Strategy, Finance and Operations to achieve our mission.

The vision of our people strategy is to enable and inspire all employees to achieve, grow, succeed and thrive. We regularly have opportunities for people to share their ideas in various working groups, generating strong teamwork across the organisation.

We value every individual who works at The Access Project and we have a wide range of benefits that make this a rewarding place to work. In our last staff engagement survey, 90% said they’re proud to tell people they work at The Access Project.

Our values

Empowerment

We support students and our people to develop the skills and knowledge to accomplish their goals.

Courage

We encourage our students and our people to be authentic, innovative and ambitious in order to reach their full potential and deliver our mission.

Impact

We evolve our programmes through an evidence-led approach, supporting our students to achieve their best outcomes.

Inclusion

We respect and value individuality and engage diverse voices to achieve our mission.

Ownership

We hold ourselves accountable in all our actions and efforts. We ask “What can I do to improve my results?”

About the role

This role is available at an important time for The Access Project as we expand our mission, deliver a new programme model, and move into new school contexts. This is an exciting opportunity for someone with the skills for programme design and improvement, a strong interest in research, and a deep passion for our mission to support students to place and succeed at selective universities.

The ideal candidate will be a strong leader who is comfortable working across teams to make change. You’ll be the lead and expert on The Access Project’s in-school university readiness work with responsibility for designing and quality assuring the provision, supporting the learning and development of our front-line staff to effectively deliver the programme content. This position is integral to ensuring The Access Project is delivering a high-quality programme that supports the needs of our students and drives the outcomes of the programme across all regions and schools. The postholder will bring their knowledge of the HE sector and the experiences of our students to decisions about the direction of our own programme. They will also support further development of our programme-level Diversity and Inclusion work, to ensure that the programme is tailored where feasible to the needs of all students.

Role responsibilities

Design & Development

• Project manage and deliver our programme design process, leading the implementation of an agile, in-year approach to effectively iterate The Access Project’s Accelerate (2-year) programme.
• Lead the development of our self-paced online learning provision, incorporating learning from delivery and best practice from the sector.
• Work with the Head of Programme Development and Quality to incorporate University Access Officer, Programme Leadership, school, and student feedback on how to best drive short-term and long-term outcomes across our programmes.
• Project manage the implementation of changes driven out of programme design. This includes the creation of or changes to delivery resources and training materials, as well as our university readiness framework and the Salesforce system that supports delivery.
• Ensure we continue to update our long-standing Gateway (4-year) programme as part of standalone programme design project.

Research to inform programme design and quality

• Remain critically engaged with the widening participation/social mobility sector, and able to synthesise key changes/challenges and ensure that they are applicable/actionable by the organisation.
• Ensure that any relevant Widening Participate sector developments and trends are fed into The Access Project’s way of working. For example, this might be changes to resources for the programme or working with colleagues to communicate with students (e.g. plans for A Level Results Day).
• Provide nuanced insight about the WP/HE sector, with a coherent view of the landscape and how it’s changing, to enable The Access Project to make informed choices about our programme.

Quality Assurance

• Be responsible for the implementation of the university readiness strand of the quality assurance strategy, to drive the quality of the activities The Access Project delivers to young people in schools.
• Lead on the quality assurance of self-paced learning content, collaborating with Online Delivery colleagues to identify best practice and develop a comprehensive approach.
• Participate in The Access Project’s quality assurance processes, including performing drop-ins on University Access Officers, and coordinating with other members of the team to perform drop-ins in an efficient and effective manner.
• Embed learning from The Access Project’s quality assurance process into our standard practice. This will include training and development for University Access Officers and updates to resources and guidance for what best practice looks like.
• Contribute research on wider pedagogical best practice into our quality assurance work to ensure the highest quality in our delivery of educational programmes.

Student Voice

• Maximise student voice within programme design through varied feedback mechanisms, including the organisation and facilitation of regular student focus groups.
• Lead the development and administration of The Access Project’s annual student survey, considering the needs of key stakeholders across the organisation.
• Lead and develop The Access Project’s overarching student voice strategy.
• Continue to drive improvements in TAP’s student voice work through research and engagement with sector leaders.

Any other duties as required by the Head of Programme Development or Director, Delivery

Person specification

Essential

• Confident leader and collaborator: ability to work positively and collaboratively across functions to drive continuous improvement.
• Strong communicator: demonstrable success at giving feedback and clearly communicating your perspective.
• Strong facilitation skills: an experienced and dynamic, meeting, training and workshop facilitator.
• Excellent time management and organisational skills: and a proactive and creative approach to problem solving.
• Experience of programme design and development: committed to and confident using data to make evidence-based decisions.
• Project management skills and experience, particularly in planning and monitoring.
• Deep knowledge of and passion for youth mentoring.
• Strong understanding of the UK education system and the challenges facing learners from widening participation backgrounds.
• Strong research skills in sector analysis.

Desirable

• Experience of using Salesforce (or another CRM system) as a case/student management system.
• Experience of designing engaging online learning or educational resources.
• Knowledge of Diversity & Inclusion issues related to education and motivation to adapt The Access Project’s programme to make it more inclusive.
• Experience of project/programme evaluation.
• Line management or supervisory experience.

Benefits:

25 days annual leave p.a. (pro rata) plus Bank Holidays and Christmas closure.

PerkBox – offering nationwide shopping discounts, gym memberships, holidays, learning and much more.

Employee Assistance Programme, a 24-hour helpline for staff

Online Medical assistance – access 24/7 to a qualified GP within minutes, with referrals and prescriptions available same-day.

Interest-free travelcard loans

Cyclescheme loans

3 paid Volunteering Days

Employer’s pensions contributions (3%)

CPD options

The Access Project welcomes requests for flexible working arrangements

Equal Opportunities Statement

The Access Project aspires to represent the diversity of communities across the UK at all levels of the organisation and proactively takes steps to support this. We are committed to creating a culture where the experiences and voices of people from marginalised backgrounds are listened to and valued; where their skills are appreciated; and where their talents are nurtured and encouraged.

The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at our organization, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+. We particularly welcome applications from people with lived experience in reference to our mission.

We are proud to be a Level 1 Disability Confident employer. If you require any reasonable adjustments please contact us.

Disclosure of a Criminal Record

The Rehabilitation of Offenders 1974 (Exceptions) (Amendment) Order 1986 applies to posts where there is access to children. This means that applicants for employment that involves working with children and young people must disclose anything listed in their criminal record, with the exception of protected cautions and convictions. All Disclosures are carried out in the strictest confidence and are made only in connection with your application for employment and for no other purpose. The application for a DBS check at a level appropriate to the job role will be activated before your first day of work. Members of staff who are not eligible for a standard or enhanced DBS check are required to undertake a basic DBS check only in line with legal requirements. If you are selected for appointment to the role, you will be subject to this procedure.

Present or most recent employment

It is important to give full information, including the organisation you work in, or most recent employment if not currently working, full dates, address and explanation of any gaps in employment.

References

All appointments are subject to verification of employment and suitability of the candidate for the post applied for. We reserve the right to approach any previous employer for a reference and to verify their identity but will request your permission before doing so. If you have experience of working with children, please include this as one of your references.

Education, Qualifications and Training

Ensure you give all the information requested, including dates, establishment where you studied and make clear the level of any examinations e.g., GCSE, GCE 'O' Level or 'A' Level or equivalents etc. and the grades you obtained. Also include any skills training you have had. You will be required to produce original documentary evidence of any qualifications relevant to the job, and these will be detailed on the person specification.

Proof of qualification is required before the appointment is confirmed.

Role purpose

As Digital and Social Media Manager, you will be using digital communication channels to support the engagement of our community of supporters, partners, patients, families and staff in the work of the charity and helping realise our shared ambition with the Trust to be national leaders in the delivery of patient care and health innovation.

The Digital and Social Media Manager is part of a collaborative and creative team responsible for the development and delivery of the CW+ Communications and Marketing strategy, including on- and offline communications, PR and media, donor stewardship and marketing collateral, and events support.

Reporting to the Head of Communications and Marketing, the Digital and Social Media Manager will be proactive in shaping and managing the charity’s digital presence (including the website), with a strong focus on tracking and using data. They will inform the direction of multiple exciting strands of work by providing insight into digital trends and performance.

Highlights for the year ahead include:

• Maximising the impact of the charity’s new website (launched September 2024) and ensuring that tracking and conversion metrics are optimised.
• Building and sustaining momentum for the Thirty at Thirty campaign, ensuring that we are consistently focused on building relationships and widening our supporter base via digital channels.
• Celebrating the continued success and impact of the CW Innovation programme, which marks its five-year anniversary in October 2024.
• Promoting the impact of our Arts in Health programme, including the creation of new world-class facilities for staff and patients on both of our hospital sites.

Key responsibilities and duties

• Working with the Head of Communications and Marketing to ensure effective, data-driven use of CW+ digital channels (website and social media) in support of marketing, communications and fundraising plans.
• Working with the Head of Communications and Marketing to develop the annual social media plan.
• Working closely with the Public Fundraising Manager to ensure that the charity’s fundraising activities are being effectively supported and promoted across all channels.
• Working closely with the Fundraising Team on the development, launch and management of fundraising campaigns and leading on the use of paid socials (including budget management, tracking and reporting).
• Leading on using digital tracking, analysis and insights to inform and adapt digital content and strategy as the charity’s strategic needs evolve.
• Providing expert ownership of Mailchimp (or other mailing platforms as required) and ensuring PECR/GDPR compliance.
• Strategic oversight and day-to-day management of the CW+ website and social media channels, including creating accurate, creative content and assets that conform to the CW+ style and brand guidelines.
• Recommending improvements and optimising content to increase performance. 
• Being the main point of contact with external developers, designers and suppliers where necessary.
• Leading on website accessibility, updating and informing colleagues as necessary.
• Supporting the delivery of CW+ events.
• Commissioning and creating content for offline channels.
• Proofreading and editing copy, ensuring that it adheres to the CW+ tone of voice and style guidelines.
• Carrying out any other duties within the scope, spirit and purpose of the job, as requested by the line manager.

Person specification Essential skills and experience 

• Communications and content creation experience across a wide range of channels including digital and print.
• Demonstrable experience of tracking and analysing data in support of effective marketing and communications activities in line with strategic objectives.
• Experience of website Content Management Systems and Customer Relationship Management systems, and how they interact.
• Strong understanding of Google Analytics and Meta Ads Manager.
• Track record of running end-to-end income-generating campaigns.
• Extensive experience of using digital marketing email platforms.
• Understanding of Web Content Accessibility Guidelines and SEO.
• Understanding of current PECR and GDPR guidelines.
• Understanding of running reports, segmenting audiences and setting up automated flows in an email marketing platform such as MailChimp.
• Experience of updating, monitoring and managing multiple social media platforms including managing paid campaigns.
• Knowledge of social media publishing tools such as AgoraPulse or Hootsuite.
• The ability to communicate clearly and effectively, orally and in writing, tailoring messages for different audiences and stakeholders.
• Excellent writing, copy-editing and proofreading skills.
• Excellent attention to detail.
• Experience of working in a busy communications, PR or marketing team.
• Experience of working to tight deadlines and managing schedules internally and with external suppliers.
• Experience of working to corporate style and brand guidelines.
• Good working knowledge of Adobe Creative Suite.

Desirable skills and experience

• Intermediate/advanced Adobe InDesign skills.
• Experience in a healthcare or NHS charity setting.
• Experience of Asana or a similar work management platform.

Personal attributes

• Excellent interpersonal skills and a proactive and collegiate approach to work.
• The ability to work in a collaborative and sensitive way within a team, across an organisation and with external stakeholders.
• The ability to respond effectively to changing priorities, manage competing deadlines and perform well under pressure.
• Well organised and proactive with strong attention to detail.
• Commitment to the purpose and ethos of CW+.
• The ability to interpret data and extract valuable insights.

Key terms and benefits

• Hours: 35 per week (normally 9am-5pm, Monday-Friday. Please note that there is a requirement to be in the office approximately 50% of the time.
• Pension: employer contribution of 8%.
• Holiday: 27 days per annum, plus UK bank holidays (pro-rata for part time staff).
• Probation: six months is standard unless you have a specific reason to reduce/increase.
• Other benefits available: HSF health plan, season ticket loan.

About Us
STAND, formerly known as Legs4Africa, is dedicated to enabling individuals with limb differences in sub-Saharan Africa to live independently and thrive within their communities. We ensure access to high-quality prosthetic limbs and holistic rehabilitation services, empowering people to regain their mobility and dignity. At STAND, we envision a world where everyone, regardless of their circumstances, has the opportunity to lead a full and active life.

The Role
We are seeking an experienced Trusts and Grants Manager to lead and expand our income from trusts, foundations, and grantmakers. This role is pivotal for advancing our mission and will involve developing and managing a portfolio of restricted donors, researching new funding opportunities, and crafting compelling proposals. While the focus is on trusts and foundations, experience with corporate and institutional funding is desirable. You will collaborate closely with the Director, finance team, and project managers to shape competitive, impactful funding proposals and work in parallel with the Supporter Engagement Manager to develop and implement a fundraising strategy that aligns with the organisation’s overall fundraising goals.

Key Responsibilities

• Donor Management: Take primary responsibility for a portfolio of existing trust donors, providing consistent stewardship and relationship management to ensure ongoing support, including both lower-value and potential high-impact donors.
• Research and Strategy: Conduct targeted research on new trust and foundation prospects, Co-develop a fundraising strategy and plans to approach and engage them based on donor capacity and interest.
• Database Management: Work with internal stakeholders to streamline the donor database for efficient tracking and reporting, ensuring accurate documentation of all interactions, proposals, and updates.
• Collaborative Communication: Partner with colleagues in Communications, Public Fundraising, and Individual Giving to coordinate donor communications for specific appeals or program updates, aligning messaging to enhance engagement.
• Proposal Development: Coordinate with project managers and the Director to prepare timely and impactful funding proposals tailored to trust and foundation requirements, leveraging program data and impact narratives.
• Financial Oversight: Oversee budget tracking and financial reporting for trust and foundation grants, ensuring accurate fund allocation, compliance with donor requirements, and timely submission of financial reports.
• Income Targets: Take an active role in meeting and exceeding annual income targets by developing strategies to maximise trust and foundation funding, regularly assessing progress and reporting to senior management.
• Record Maintenance: Maintain accurate, up-to-date records of donor interactions, grants, and proposals within the organisation’s database, ensuring compliance with data protection standards.

Essential Skills and Experience

• Demonstrated success in securing restricted funding grants, with a focus on trusts and foundations in the healthcare or international development sectors (desirable but not required).
• Proven track record of managing a portfolio of funders, developing successful proposals, and coordinating across teams to meet ambitious income targets.
• Ability to conceptualise and craft clear, compelling proposals that effectively communicate our impact and program needs.
• Collaborative and approachable style, with the ability to cultivate relationships at all levels and provide clear, concise communication.
• Experience managing systems and processes, including CRM/GRM systems (such as Donorfy), and strong reporting skills.

Desirable Skills

• Experience in managing grant budgets and ensuring compliance with both internal policies and donor regulations.
• Skilled in scrutinising financial reports and liaising with project and finance teams to track expenditures and maintain accountability.
• Experience managing donor compliance for a range of donors with varying requirements.
• A passion for healthcare development and international development, with an understanding of trends in the sector.

Qualifications

• Bachelor’s degree or equivalent experience in international development, healthcare, public health, or a related field.

What We Offer

• A 4-day work week promoting a healthy work-life balance
• An inclusive, collaborative, and creative work environment.
• 5% employer pension contribution
• 5-week holiday allowance per year
• Flexible working hours
• Training opportunities available
• The opportunity to make a meaningful difference in the lives of individuals with limb differences in sub-Saharan Africa.
• Professional development and growth within a purpose-driven organisation.

Remote Work & Travel

This role offers remote work flexibility, with occasional travel required. Quarterly visits to Bristol and an annual trip to one of our project countries will be expected.

Key Metrics for Success

• Annual Income Growth from Trusts and Foundations
• Retention and Stewardship of Existing Donors:
• New Funding Acquisition

Are you an experienced and dependable Estates and Facilities Manager who is committed to delivering an exceptional experience for the users of all our premises?

Do you want to play a key role in an organisation that makes a real difference to the lives and livelihoods of individuals and communities across London? Do you have the dedication and attention to detail to ensure that all aspects of our estate are maintained in top condition and the facilities provide the best possible environment for the services we deliver?

We are a multi service charity who offer adult learning, access to free legal advice and community services that work with the most vulnerable and disadvantaged groups to build stronger communities.  Based over three sites in Stratford, Southwark and Holborn we are now in search of an Estates and Facilities Manager to consolidate our working practices, establish efficient and cost-effective routines and relationships, develop our sustainability practices and take us even further on our journey of growth.

This role leads estates and facilities management across the organisation.  A diverse and hands-on role, you will be highly organised, knowledgeable in estates management practices, including relevant legislation, health and safety and carrying out risk assessments. You will be a great communicator, developing relationships with external contractors and our own internal teams. You will manage a small team of one, and liaise closely with colleagues who have responsibility for the day to day operational uses of our sites, and who want to provide the very best experience to their client users.  This is a critical role for the charity: you will embrace ownership, work with initiative and spot opportunities for improving all aspects of our estates and facilities management!

From managing daily cleaning and maintenance routines, to overseeing larger projects, this is a unique opportunity to build and develop the estate management routines at our newest site in Stratford, and to become involved in some key pieces of capital project work designed to enhance the experience of our client users across the organisation. You will be prepared to be hands-on when required, but able to step back and manage the big picture. We work at pace and need you to do the same. We would love someone to join us who shares our passion!

You will be joining an organisation who is genuinely warm and welcoming, who thrives on nurturing people and their growth.  You will work closely with the senior management team, a group of committed, skilled and passionate people who are such a pleasure to work with.

This is a wonderful opportunity for the right person to immerse themselves in a successful, interesting and inspiring organisation. 

We very actively encourage applications from applicants that are representative of the diverse communities that we serve. 

This organisation is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment.

Deadline: The deadline to submit application forms is Friday 29th November 2024, at midnight.

Interviews: Interviews will take place on Wednesday 4th and/or Thursday 5th December 2024.