Community Support Jobs
We are looking for an experienced Administrative Assistant to support the day to day activity of the Frank Williams Academy. This role requires a determined, proactive and energetic professional, to represent SIA both internally and externally.
Academy Administration Assistant
Location: Based at SIA House, Milton Keynes – we offer hybrid working with the expectation of three days per week in the office
Salary: £24,255 per annum
Contract: Permanent
Hours: 35 hours per week, Monday – Friday
About the role
This exciting role, is under SIA’s Frank Williams academy. The role will support the day to administration for our education, research, data and policy work, both internally and externally.
The role will contribute to the wider goal of the Academy - which is create systematic change across our sector.
The role will have the opportunity to streamline and improve our current ways of working, as well as contribute to new projects and initiatives that will deliver positive impact for our members, friends and families of people living with a spinal cord injury and health care professionals.
Key responsibilities include:
- To support the Academy team through monitoring of enquiries made by telephone, email or online submission.
- In conjunction with the health and care quality team coordinator, to assistant with the organisation and facilitation of specialist education sessions to individuals and groups. (including making bookings, managing invoicing and payments, liaising with attendees, liaison with venues and the associated logistics, staff travel, processing completion certificates.)
- To liaise with the health and care quality team, and in particular their administrative assistant to coordinate clinical availability associated with the booking of training courses.
- To assist with the monitoring and evaluation of the effectiveness and impact of Academy activity.
About us
The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury. Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert, guiding, voice for life after spinal cord injury.
We’re the leading national charity supporting individuals who sustain damage to the spinal cord resulting in paralysis. We are a dedicated organisation providing high-impact, quality services for people with spinal cord injury and their families. All of our work is based on the personal experiences of our members.
Being a user-led organisation is important to us; more than 11,200 of our members, almost half of our staff and the majority of our trustees live with spinal cord injury.
Closing date: Sunday 22nd September, Midnight
Interviews: Thursday 3rd October at SIA Hours, Milton Keynes
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture.
We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.
Disabled candidates who meet the standard job criteria will be offered a guaranteed interview.
No agencies please.
Location: Home Based
Salary: £50,000
Hours: 35
Department: Fundraising
Job Type: Full time
Contract Type: Permanent
Re-engage is a charity that is positive about older age and committed to fighting loneliness so that people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation.
We are looking for a Head of Fundraising and Partnerships to join Re-engage. Reporting to the Chief Executive, you will oversee the charity’s fundraising teams with responsibility for the whole range of fundraised income, as well as developing and supporting partnerships across the organisation.
With our ambition to grow over the next five years, this role will be critical to the success of Re-engage and our ability to reach more older people and reduce more loneliness.
The successful candidate will be able to demonstrate a successful track record in at least two fundraising disciplines including major donors, corporate partnerships, individual giving, legacies and / or trust fundraising. You will have excellent verbal, written, presentation and interpersonal skills, line management experience, and be used to taking a proactive approach to your work.
As a member of the Senior Management Team, you will work with colleagues to deliver the organisation’s strategy, developing the necessary plans to achieve challenging income targets and support the development of productive partnerships to enable the organisation’s growth.
Leadership
Develop and deliver the organisation’s fundraising strategy
Provide leadership to fundraising teams, including line managing team managers
Maintain quality standards, including ethical standards, in donor stewardship and fundraising communications
Communicate with colleagues sharing information to ensure you have a well-informed and well-connected team
Fundraising
- Draft fundraising applications, cases for support, proposals and reports to funders
- Work with colleagues to set, achieve and report on targets associated with funder requirements
- Work closely with colleagues in Engagement and Service Delivery to ensure fundraising and income generation support the overall strategy and direction of the organisation
- Ensure all applications are recorded on the CRM (OPUS) to support planning, delivery and reporting requirements
- Work with fundraising teams to build pipeline of funders across different strands of activity
- Build cases for support and proposals to illustrate the work of the organisation, working with colleagues in Service Delivery, Communications and Impact teams
- Grow a portfolio of current and potential major donors
Partnerships
- Work with colleagues to identify potential partners who can contribute to both fundraising and broader organisational objectives
- Develop and implement stewardship plans for funders and partners to support long-lasting and constructive relationships
- Oversee the management of successful long term relationships with partners and funders, providing advice and support to colleagues as necessary to ensure high standards of stewardship
Organisational
- Play an active role in SMT and all staff activities
- Contribute to the development of Re-engage’s strategic direction and operational plan
- Lead by example, demonstrating Re-engage’s values and expected behaviours in your work with colleagues and external stakeholders
- Ensure all fundraising activities are carried out in accordance with the requirements of the Fundraising Regulator
- Ensure compliance with VAT, GDPR and data protection regulations
- Work with colleagues to make best use of OPUS, identifying opportunities to upgrade and further develop the system to enhance the work and efficiency of the organisation
- You may be required to undertake other duties that fall within the nature of the role and responsibilities of the post and there will be occasional out of hours work required.
A full driving licence and own car is preferred, as this post will require travel across the UK as and when required, and quarterly overnight stays
Person Specification
- Significant experience in a fundraising role with demonstrable achievements in at least two fundraising disciplines including major donors, corporate partnerships, community fundraising, direct mail, legacies and trust fundraising
- Experience creating income products and packages from the needs of our beneficiaries
- Experience approaching and securing funding from a wide range of public funders, trusts and foundations, private and public sector organisations
- Experience managing and stewarding a varied portfolio of supporters whilst developing new prospects
- Strong interpersonal and networking skills, with excellent written and oral communication skills
- Excellent leadership skills with the ability to nurture and develop junior talent into high performing fundraisers
- Strong relationship building skills, with the ability to engage with a wide range of internal and external stakeholders
- A track record of growing fundraised income
- Proven ability to establish and maintain income forecasting systems and manage budgets
- Up-to-date knowledge of fundraising best practice and regulation, including GDPR
We are an equal opportunities employer
Re-engage is committed to encouraging equity, diversity, inclusion and belonging among our team of staff and to eliminating unlawful discrimination. We want the Re-engage team of staff to be truly representative of all sections of society, and for each employee to feel respected and able to give their best.
How we recruit
Diversity and inclusion are important to us. We want our team of staff to be representative of all sections of society, and for each employee to feel respected and able to give their best. We understand that you may not meet every requirement listed, but if you feel you could make a valuable contribution to our charity, we encourage you to apply. You may be a great fit for this or another role.
We use the recruitment platform Hireful. Using Hireful allows us to reduce unconscious bias and subjectivity, and candidates experience a more skills-based recruitment process which helps us to hire the best talent for our roles
The application process includes an inbuilt anonymisation feature which removes identifiable personal data from your CV. To enable this please ensure your name you use on the application form matches exactly with that on your CV.
We also add competency questions to the process which asses your approach to real issues that you would face in this role. Each response is anonymised and reviewed separately by each hiring team member before the total scores are averaged to create a leader board of candidates. We would rather AI wasn't used for your answers as we want the real you, however we do reserve the right to reject applications if we feel the use of AI has been excessive.
The closing date is Monday 9 September at 9am
Interviews will be held on Friday 20 September
Benefits: Annual leave: 26 days plus bank holidays Remote working Flexible working Health: Bupa cash plan Pension Enhanced family friendly policies
REF-216 284
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Purpose of role:
This is a pivotal newly created role for the KFC Youth Foundation. The Income Generation Manager will contribute to the strategic direction and operational management of the charity. In addition to supporting the Foundation overall this will also extend to support our Youth Hub/s.
The Foundation receives no direct statutory funding and has historically, solely generated its income through its relationship with KFC as its corporate foundation. We have ambitious plans to diversify and extend our reach to help more young people, this requires diversification of funding. The post-holder will have overall responsibility for annual income and expenditure budgets for income generation.
Key Responsibilities
Income Generation
- Adopt a commercial focus to develop, implement, and monitor an income diversification strategy (aligned to the organisational strategy) that will make our buildings and services sustainable.
- Horizon scanning and identification of opportunities to diversify sources of income. Including tenders, social enterprise, product development, collaboration and partnership.
- Pro-actively identify, research and pursue new opportunities, creating robust business cases and plans to support proposals.
- Unlock growth potential by identifying and developing strong commercial partnerships
- Develop the role to business partner with Hub Managers to create new streams of revenue and secure future income for the Regional Youth Hubs.
- Maintain a good understanding of the local and national context for our services.
- Lead development of a full fundraising strategy to include individual, trust and grants and corporate giving opportunities.
Leadership
- Play an active role as a member of the Foundation team, contributing to organisational strategic decision-making, providing a leadership role to the whole organisation and working with colleagues to achieve common goals.
- Represent KFC Youth Foundation at key partnership forums and networks as required ensuring the organisation is trusted and influential.
- Maintain awareness of fundraising and charity law and ensure that any activity adheres to relevant legislation systems and processes
What we’d love from you?
Essential:
- Experience of creating and delivering an income generation strategy.
- Significant experience leading and delivering on income generation and associated activities through diverse streams introducing new and innovative ideas, testing new concepts and initiatives
- Experience of developing and executing a fundraising strategy.
- A personal commitment to the KFC Youth Foundation’s mission to help young people achieve their potential and our ambition to become a delivery organisation.
Competencies
- Personal effectiveness: self-motivated with a strong sense of purpose and drive for achievement.
- Strategic management: Able to prepare a strategic vision and be skilled in implementation including getting buy in from key stakeholders. Utilises data and metrics to inform and justify strategic choices.
- Entrepreneurial: Ability to be creative, bring fresh thinking and fostering a culture of ambition and innovation to drive increases in income.
- You will need the ability to work flexibly in order to meet the needs of the service including some evenings and weekend working. Willingness to travel including overnight stays.
This role is perfect for someone who looks at a challenge and sees an opportunity. The postholder will be rewarded by establishing relationships that will not only ensure the foundation's financial sustainability but will make a real and lasting difference on communities across the UK. They will see the tangible impact that their work will have on the Foundation and its partners every day.
This post is subject to NSPCC Safer recruitment and an Enhanced Disclosure and Barring Service Check.
We're looking for an exceptional Monitoring, Evaluation and Learning (MEL) Coordinator to help us make a difference to our planet.
The job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work. There is the opportunity for international travel as part of this role and a willingness to travel internationally is desirable.
Our opportunity is full time, 37 hours per week. Our people are at the heart of what we do and we'll do our best to agree a working pattern that works for everyone.
Whilst this is a temporary position up until 31st March 2028, there is potential for it to develop into a permanent position.
World changing work
From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are.
- We're a force for good - focusing on our environmental and social impact
- We're experts by nature - always learning and developing to do things better
- We live and breathe it - putting our purpose at the heart of decision-making
- We're better together - understanding partnerships and inclusivity make us greater
- We keep evolving - pushing boundaries to make tomorrow better for our customers
Your world of expertise
As our MEL Coordinator, you will support the expanding delivery of MEL activities and knowledge management for international development projects at the Met Office, notably our Weather and Climate Information Services (WISER) programmes in Africa, the Middle East and North Africa (MENA) and Asia Pacific Regions. With support of the WISER MEL team, consisting of the Strategic MEL Manager and another MEL Coordinator, you will facilitate and support results reporting, learning and knowledge sharing across WISER. You will closely collaborate with partner organisations and associated programme and project stakeholders at the local, national, regional, and international level to track and share progress, identify lessons learnt, and strengthen inter-and cross-regional and thematic bridges between projects and WISER programmes. The role will also focus on using a range of evidence to support influencing policy and strategic planning in line with WISER's aims, and share learning from WISER with other initiatives and associated programmes WISER is linked to. This includes feeding learning back into FCDO research programmes such as CLARE.
The Met Office WISER family of programmes supports initiatives to build people's resilience to the effects of climate change through co-producing and strengthening their access and use of weather and climate information services. The WISER Programme Team works in partnership with FCDO (Foreign, Commonwealth and Development Office), and delivers its work through the global meteorological community, national governments, development agencies, NGOs and academic institutions.. We act as a strategic partner to deliver FCDO objectives and support countries to strengthen their own weather and climate capability, policies and services.
Your key duties
As our MEL Coordinator (aligned to PDCF Benefits Manager Level 3 within Met Office), the key duties are:
- To work with the WISER MEL team, and independently, to implement monitoring, evaluation and learning tools and approaches to support results reporting. This will require working with a range of stakeholders in different settings both via in-person and virtual spaces, to elicit, analyse and report different types of evidence to support programme and project progress.
- To support the Strategic WISER MEL Manager and WISER MEL Coordinator in post, with learning and knowledge exchanges, working with WISER partner organisations within and across WISER's three regions, and with other associated programmes globally, potentially including FCDO research programmes such as CLARE.
- To support and coordinate WISER partner organisations with their engagement in learning activities and in producing learning and impact outputs.
- Lead on, support and coordinate opportunities and deliverables to share WISER learning at applicable global conferences, workshops and international events both in-person and virtually.
Why join us
Our work is life-changing, often life-saving and always life-enhancing. The Met Office is accredited as a 'Great Place to Work UK 2023' and in addition has achieved a place on both the UK's 'Best Workplaces in Tech' and 'Best Workplaces for Women' lists.
As our MEL Coordinator, your total reward package will be up to £57,639 annually, which includes:
- £41,725 base pay
- An outstanding Civil Service pension, with an average employer contribution of 27%
- Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave
Essential Criteria, skills and experience:
- Experience in using a range of monitoring and evaluation tools and approaches to demonstrate impact and aid learning, such as Theory of Change, results frameworks, Stories of Change, Value for Money, Strategy Testing, Outcome Mapping/Outcome Harvesting (We're experts by nature).
- Experience of working on large programmes with a complex set of stakeholders, ideally in international development and/or in the weather and climate information services sector (We're a force for good).
- Strong analytical and influencing skills with ability to understand, gather and synthesise data from a range of sources on organisation, stakeholder and user needs (we're experts by nature).
- A strong track record of effective stakeholder engagement and written and oral communication skills, including using a range of communication channels to develop dialogue across diverse groups, including at senior level (We're a force for good).
- Experience of planning, facilitating and designing methods and tools for different types of learning and sense-making in a leading role (We're better together).
- Experience in setting up, reviewing and improving knowledge management and learning practice in organisations and partnerships, and delivering a range of knowledge management and learning outputs (we're experts by nature).
- A willingness and ability to travel internationally, with a strong understanding of working overseas and in different cultural settings (We live and breathe it).
Desirable Criteria:
We encourage you to apply if you believe you meet our essential criteria, but your application will be even stronger if you have:
- An intermediate or higher level of proficiency in French (written and verbal).
- Knowledge of the development sector/ NGOs and issues facing developing countries (Keep evolving).
How to apply
If you share our values, we'd love to hear from you. Apply below with your CV and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills.
Closing date 09/09/2024 at 23:59 with first stage interviews commencing from 23/09/2024. You will hear from us once the closing date has passed.
How we can help
If you are considering applying and need support to do so, please contact us via . You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role.
We understand that great minds don't always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code.
We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
If you’re an experienced finance professional wanting to use your skills to make a positive difference to people in Southampton, we’d love to hear from you!
We're seeking a part-time Finance Officer to join our small, dedicated team in Millbrook. The Finance Officer will oversee the day-to-day financial processes of the charity, ensuring accurate financial record-keeping, assisting with grant applications, and providing financial information to the Board of Trustees.
The role will be responsible to the CEO, with no line management responsibilities.
KEY RESPONSIBILITIES:
- Maintain accurate financial records and produce monthly management accounts for the Board of Trustees.
- Handle payroll and pension processes.
- Manage donor lists and gift aid claims.
- Prepare year end statutory accounts and assist with budgeting.
- Support grant applications and reporting.
KEY REQUIREMENTS:
- Experience maintaining financial records and producing management information for a small to medium-sized charity.
- Familiarity with accounting software and strong skills in Microsoft 365 (Excel) and Google Sheets.
- Knowledge of fund accounting.
- Recognised accounting/bookkeeping qualification, or working towards one.
- Ability to handle confidential and sensitive information.
The job description and person specification can be downloaded from this website for further details.
SCM is committed to equal opportunities and safer recruitment and the post will be subject to a DBS check. Applicants must have the right to work in the UK. Please let us know if reasonable adjustments would be required to enable you to take part in the selection process.
The client requests no contact from agencies or media sales.
Data Officer
We are looking for an individual with a keen, analytical mind who is comfortable working with large datasets to be a Data Officer within our Knowledge and Insight team.
If you would like to support stroke survivors to rebuild their lives, we want to hear from you!
This is a remote working role offering flexible working.
Position: SIT38 Data Officer
Location: Homebased UK, Nationwide, however, occasional travel will be required as part of this role (may include team meetings or other work related meetings)
Hours: Full-time, 35 hours per week (flexible working available)
Salary: Circa £31,300 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance to where you live)
Contract: Permanent
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 15 September 2024 (midnight). We reserve the right to close these vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Date: To Be Confirmed
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the Head of Data Services, the Data Officer will meet data needs relating to the management and delivery of supporter and engagement products. The post-holder will work alongside three other Data Officers to assess, prioritise and provide solutions including the building of data selections and journeys for direct marketing purposes and the running of supporter data imports and exports.
Experience of using CRM Dynamics, Faststats and PeopleStage and or any Donor CRM for marketing purposes will make you a person of interest to us. We will support you in learning to use any of the tools and applications we use and actively encourage the development of your data and analytical skills. Communication skills play a key part in this role, because you will need to be able to talk through or present selections or solutions to stakeholders.
Key responsibilities will include:
- Delivering data selections, Building automated journeys for fundraising and engagement activity to support increased income generation and supporter retention, ensuring communications are delivered to agreed Service Level Agreements.
- Providing reports and data sets to supporter product owners, managers and delivery staff to help them maximise the impact of activities.
About You
You will have a proven record of:
- Working with large datasets for marketing purposes and provide solutions and or data in response to enquiries from colleagues and other teams.
- Using a relational customer/supporter database to import and export data to and from external suppliers; including data mapping and the design of appropriate import processes.
- Use of a marketing automation tools such as Faststats and PeopleStage.
To fulfil the role, you must be resident in the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
About the Organisation
Stroke Association. Rebuilding lives after stroke.
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
We’re working to improve the diversity of our team. Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.
We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities.
Every five minutes, stroke destroys lives. Help us rebuild them and join our team.
In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!
You may also have experience in areas such as Data, Marketing Data, Data and Marketing, Data Officer, Marketing Data Officer, Data and Marketing Officer, Data, Data Communications, Data and Communications Officer, Digital Marketing, Digital Marketing and Data.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
CIPS, the world's leading procurement and supply professional body, seeks an experienced finance professional to play a critical role in driving CIPS' transformation and ensuring financial robustness across all our global offices. You'll lead a dynamic global finance team across the UK, Australia & New Zealand, South Africa, and the Middle East, impacting 60,000 members in 150 countries.
Please note short application closing date of Monday 16th September.
As Finance Director, you will be responsible for:
- Strategic Leadership: Contribute to the development and execution of CIPS' overall strategy, ensuring alignment with financial priorities and organisational goals.
- Financial Management: Lead the annual business planning and budgeting process, ensuring financial prioritisation across all departments for operational budgets, corporate projects, and capital investments.
- Performance Analysis: Provide financial analysis and reporting on global performance, ensuring clarity and understanding at all levels of the business.
- Compliance & Risk Management: Ensure all financial systems and processes are robust, compliant, and capable of supporting both current activities and future developments. Manage effective tax planning, financial risk management, and currency exposures.
- Audit & Governance: Oversee the timely management of the annual audit and financial accounts, ensuring adherence to governance standards and regulatory compliance.
- Team Development: Direct and develop the finance team, fostering a high-performance culture that aligns with CIPS’ strategic objectives.
- Change Management: Be a champion of change, driving continuous improvement in financial processes and team effectiveness to support the organisation's transformation.
- Project Oversight: Provide strong advisory and oversight for all corporate projects, ensuring financial commitments are managed effectively.
About you:
- Qualifications:
- Professional financial qualification (ACA, ICAEW, or CIMA)
- Experience:
- Proven experience in managing a strategic financial team within a global organisation
- Extensive experience in international financial management and budget setting
- Demonstrable experience in ensuring financial compliance across multiple regions
- Skills & Competencies:
- Strong commercial awareness and financial acumen
- Exceptional decision-making skills, with the ability to analyse complex scenarios and make strategic decisions
- Excellent communication skills, both written and verbal, reflecting CIPS' values
- Leadership qualities that foster a collaborative and consultative environment
- Proficiency in change management, with the ability to secure stakeholder buy-in and transform concerns into confidence
- Commitment to fostering a high-performing organisation through continuous improvement and creative solutions
Why Join CIPS?
As the Finance Director at CIPS, you will play a crucial role in shaping the future of the procurement and supply profession. You’ll have the opportunity to work in a global, purpose-driven organisation that values integrity, compassion, connection, and dedication. Join us and be part of a community committed to making a positive difference in the world.
As well as offering an attractive salary, CIPS provides life assurance, private medical insurance, a bonus scheme, pension, 25 days annual leave plus bank holidays.
To apply:
The expectation is for the Finance Director to work to a hybrid model with typically 2 days in the CIPS head office in Stamford, Lincolnshire, depending on requirements, and the balance working from home or with external meetings.
Please provide your current remuneration details, your CV in Word format with attached covering 1-2 page Supporting Statement in Word format setting out why you are interested in CIPS as an organisation, why the role of Finance Director is appealing to you and what you offer as a candidate to the position, the organisation and the wider profession. Please submit your CV and Supporting Statement with your application.
Applications close on Monday 16th September 2024.
Candidates for this position should be able to commence in post as soon as possible.
Please do not apply to CIPS directly.
Please provide your current remuneration details, your CV in Word format with attached covering 1-2 page Supporting Statement in Word format setting out why you are interested in CIPS as an organisation, why the role of Finance Director is appealing to you and what you offer as a candidate to the position, the organisation and the wider profession.
The client requests no contact from agencies or media sales.
ARMA (UK) is the professional association for research management in the UK. We represent research leaders, managers and administrators, offering professional development and opportunities to build networks, knowledge and skills.
We are looking for a Conference and Major Event Manager to lead on the delivery of our successful annual conference and other major events.
The role includes, but is not limited to, project management, budgeting and financial management, marketing and promotion, sponsorship and exhibition sales/ coordination, venue selection and contracting, supplier management, speaker liaison, abstract management and delegate administration.
This role will work closely with our Head of Membership Engagement, the Chair of Conference and Conference Working Group to deliver an excellent programme and outstanding delegate experience. The role holder is also responsible for managing the relationship with our appointed Professional Conference Organiser (PCO).
Trust and Corporate Fundraising Manager
Would you like to be inspired every day in a highly rewarding role? Whether it’s the veterans and family members we support, your colleagues or the partners we collaborate with, you will be working with an exceptional group of people.
Position: Trust and Corporate Fundraising Manager
Location: Richmond, London / Hybrid (2-3 days a week in the office)
Hours: Full-time, 37.5 hours per week
Contract: 2-Year Fixed Term (with potential for permanent)
Salary: £40,000 per annum
Closing date: 17th September 2024
About the role:
We are seeking a passionate and proactive Trust & Corporate Fundraising Manager to join our team. In this role, you’ll be building on our well-established grant fundraising programme and helping propel our corporate partnerships to new heights. With a small but perfectly formed Fundraising function, we’re looking for someone who is creative and thrives with a high degree of autonomy, within a supportive and collaborative team.
Key areas of responsibility include:
- Help shape and deliver a fundraising plan that unlocks new income opportunities from trusts, foundations, and corporate partners.
- Forge strategic, collaborative relationships with a diverse portfolio of funders, delivering excellent stewardship to ensure they feel valued and see the impact of their contributions.
- Leverage our robust monitoring and impact data to craft compelling, evidence-based funding applications that resonate with funders’ priorities.
- Research and identify new funding opportunities with precision and creativity.
- Stay ahead of trends in the fundraising sector, bringing fresh ideas and approaches to our work.
About you:
If you’re someone who enjoys a varied portfolio with a focus on trusts, foundations and corporate partners, particularly those with corporate foundations, and you’re ready to play a pivotal role in sustaining and expanding our services, we want to hear from you.
Key skills required for this role:
- Proactive and highly motivated, with a strong track record of achieving fundraising targets.
- Proven experience of working in a fundraising environment, with demonstrable experience in grant fundraising.
- Proven experience in making applications to funders, including written applications and face-to-face presentations. The post-holder will need to have a sound understanding of the interests and working methods of trusts and foundations.
- Demonstrable stewardship experience – the job requires the ability to manage and prioritise a portfolio of supporters working to deadlines and agreed targets.
- Proven experience in using impact reports as well as creativity and a fresh writing style to develop language and themes for compelling fundraising bids.
- Demonstrable bid development experience, with effective writing skills and excellent attention to detail.
- Strong organisational and project management skills with the ability to meet deadlines, plan, prioritise and work under pressure.
- Highly developed research and analytical skills.
- Confident in building relationships and communicating effectively with supporters and grant funders internally and preferably at senior level.
About the organisation:
The employer supports members of the armed forces community (veterans and adult family members) with health conditions on their journey into employment once they have left service, helping them overcome barriers to employment and transform their lives. We have a long and proud history and continually adapt the services we offer to ensure we remain relevant to the modern-day veteran and their families.
Our organisation values open and clear communication, engaging with our teams in all aspects of our organisational development and delivery. Committed to diversity and inclusion our services are open to everyone and we actively seek to make our services more accessible to those with specific needs or from diverse cultures.
How to apply:
To apply for this position please prepare your CV and a cover letter clearly outlining how you meet the essential criteria in the person specification as set out above and submit via the online application process.
You may also have experience in areas such as: Trusts Fundraiser, Foundations Fundraiser, Trusts and Foundations Fundraiser, Fundraising, Partnerships Manager, Fundraising Partnerships, Income Generation, Income Generation, Fundraiser, Engagement, Trusts, Trusts Fundraising Officer, Foundations Fundraising Manager, Trusts and Grants Fundraising Manager, Fundraising Manager, Trusts Fundraiser, Trusts and Grants Fundraiser, etc.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Springhill Hospice provide the highest standard of physical, psychological, emotional and spiritual care for patients with life-limiting illnesses, their families and carers.
“Dad had supported Springhill Hospice for many years. After receiving four weeks of excellent respite care in the Hospice, there would no better way to remember Dad than to make a donation to continue the wonderful work provided by Springhill.” (daughter of a patient)
The hospice care is provided free of charge to 2,500 patients in the local area of Rochdale each year. However, the cost to run the hospice equates to £8,000 a day so they rely on donations. Are you passionate about raising funds to provide vital hospice care for people with life limiting illnesses in the local community? If so, this could be the role for you.
The Role
We are looking for a Trusts and Grants Fundraiser to join the growing fundraising team. You will play a significant role in delivering funding for projects to support the provision of hospice care. The main purpose of this role is to:
- Research and deliver new and existing trusts and foundations income to achieve income targets.
- Match costs for projects to potential funders and manage applications for funding.
- Report on the use of funding, providing timely and up to date information on hospice activities.
- Develop long term relationships with funders.
- Acquire accreditation and awards to gain recognition for the hospice.
The Person
We are looking for someone who excels at building relationships and provides exceptional supporter care. You will need to have the ability to communicate effectively, both written and verbally. Experience in writing and editing copy would also be advantageous in this role.
To fulfil this role, you will require excellent organisational skills, along with the motivation and ability to work to targets.
Although experience of working in a fundraising environment is desirable, we are keen to speak to people who have the passion and enthusiasm to move into this area.
Why Springhill Hospice?
Springhill Hospice has a dedicated team of approximately 160 employees working in a variety of roles.
This is unique opportunity to join their creative and committed fundraising team, to make every moment count! You will be working in a supportive and friendly environment where employees receive the following generous benefits to ensure that they feel valued and appreciated:
- Springhill pension scheme, employee contribution 6% and 14% contribution from the Hospice. Options for existing NHS members to stay in the NHS pension scheme
- Equal opportunities employer
- Family friendly policies and flexible working opportunities
- Subsidised meals at the Hospice
- Free parking (main Hospice site and Craven office)
- Access to Blue Light Card discounts and benefits
To register your interest or for more information contact Jen, Charlie or Leanne at Charity Horizons.
Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this.
Please also be aware that Charity Horizons use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.
Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.
Your new company
This organisation is the largest independent regulator of the UK's 710,000 registered nurses, midwives and nursing associates.
This regulator sets the qualifications students must achieve to step into their first job with the right skills and knowledge to look after patients, mothers, and the public with kindness, skill, respect and compassion. Better and safer care for people is at the heart of what we do, supporting nurses, midwives and nursing associates across the UK to strive for the highest standards. By promoting professionalism, we help to inspire confidence amongst the public and pride amongst nurses, midwives and nursing associates. Held in high regard, they are able to act as leaders in their communities.
Your new role
To provide support to the Assistant Registrar and team in enabling them to make informed decisions regarding applications to the register and following the Registrar's decision to assist in the management of the Registrar's appeal process.
Case management of registration applications
- Manage a caseload of registration applications. Gather evidence in order to ensure the Registrar is able to make informed judgements and decisions.
- Evaluate whether applications for renewal or readmission satisfy the post-registration education and practice standards.
- Assess information provided by the applicants and from other relevant sources.
- Liaise with internal and external stakeholders to ensure that the management of cases is supported by the appropriate expert advice, including the police service and medical professionals and employers.
- Act as the contact point for the applicants, responding to their queries and proactively updating them on the progress of their cases.
- Investigate any issues that may affect the Registrar's judgement on registration applications. Issues of whether the applicant is safe and effective to practise, whether they hold approved qualifications and whether they satisfy the prescribed standards of continual professional development.
- Quality assure each case prior to presentation to the Registrar, ensuring all relevant information is presented.
- Prepare reports and present cases to the Registrar for decision and offer advice on cases when required.
- Minute meetings to ensure decisions are accurately recorded and updated. Relay these decisions to applicants in line with SOP.
Case management of Registration appeals
- Manage a caseload of appeals ensuring that cases are created appropriately and managed in line with standard operating procedures
- Act as the contact point for the appellants, responding to their queries and proactively updating them on the progress of their cases.
- Engage with all stakeholders, including witnesses, employers and other organisations as required. Write witness statements and take evidence from witnesses.
- Liaise with members of registration and legal advisors to ensure that appeals are managed through investigation within the agreed timescales and KPI's.
- Record the outcome of appeal hearings and meetings, updating the in-house and other data recording systems.
What you'll need to succeed
- Casework management, able to organise, prioritise and respond flexibly to changing demands. Able to work proactively to deliver against targets and tight deadlines.
- Good communication skills. A clear and assured communicator both verbally and in writing. Able to present information clearly and listen actively.
- Able to understand and explain complex policy and legislation to internal and external stakeholders, with the ability to display empathy and understanding whilst dealing with customers.
- Experience of working with sensitive personal information and appropriate data protection measures. Excellent attention to detail when dealing with sensitive information.
What you'll get in return
The client is looking for a Case Officer to join the team asap.
The role is on a hybrid working pattern for 2 days in the office in Stratford, and 3 days working from home.
What you need to do now
If you have the above recent skills and if you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
The client is reviewing CV's and looking to hold meetings in the week of the 16th of September 2024. Start date circa the beginning of October for a 6-month duration.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role
An exciting opportunity has arisen for a Training Manager to join an established and well-regarded Gloucestershire disability charity to lead on the delivery of peer led Abuse Awareness, Self-Advocacy and Enablement Training for adults in Gloucestershire with learning disabilities.
Training is delivered through both individual and group training sessions across the county.
By enabling and empowering Individuals to make decisions and act, the training will support people with a learning disability to develop the skills they need to ensure they are able to safeguard themselves from harm, contribute towards more independent living, and maintain and/or improve their health and wellbeing.
About You
You will be a highly motivated and engaging professional, with knowledge and experience in delivering and evaluating the effectiveness of training sessions, as well as guaranteeing the quality of delivery by the wider training team. This is an exciting opportunity for someone who has an interest in, knowledge and understanding of the daily challenges faced by adults with a learning disability.
The successful candidate will have a background in training or delivering in an academic environment. Direct experience of working with people with a learning disability is strongly preferred.
To be successful, you will have strong facilitation and communication skills, and the ability to engage with a diverse range of stakeholders. A proven ability to work collaboratively, flexibly, and virtually, is essential.
Experience delivering programmes related to diversity and inclusion would be beneficial, in addition to a thorough understanding of safeguarding.
The post is currently funded by Gloucestershire County Council.
What you will be doing:
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Leading a team to deliver our full range of bespoke training to adults with learning disabilities in Gloucestershire.
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Delivering the Building Circles Training to professionals and peers.
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Providing direction and prioritisation of course content in line with the Service Specification to meet the needs of those referred to the service.
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Working with the trainers and training administrator to recruit and train a team of co-trainers.
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Ensuring all training is outcome driven and measured against key performance indicators.
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Ensuring impact is measured and reported on to our Service Contract Managers, CEO and Board of Trustees
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Closely collaborating with a wide range of stakeholders and service providers to ensure timely intervention and support for referred individuals and groups
Duties include:
Delivery of training to individuals and groups with a learning disability across Gloucestershire.
Delivery of training to professionals/social workers/teaching staff across Gloucestershire
Staff training to colleagues as required
Building relationships with providers to sustain training year on year
Recruit and line manage a team of Experts by Experience, providing them with appropriate CPD and ongoing support.
Ensuring information shared online, social media and on our website is accurate and up to date.
Delivery of presentations to stakeholders to raise awareness of training.
Keeping up to date with changes in the law which are communicated via our training.
Collecting, collating, and analysing feedback from sessions in line with the Service Specification.
Ensuring all feedback and impact data is up to date for reports to Service Contract Managers, Trustees, CEO
Management, including regular supervision sessions, for trainers and co-trainers
Responsible for accurate documentation of all disclosures and safeguarding concerns
Assist CEO with bid writing for training projects
Other duties
Attendance at Building Circles events
Assisting with other responsibilities and workshops when required
Key essential criteria
Experience of working with people with learning disabilities and intellectual impairment.
Team management skills, ideally with a background in learning and development.
Current knowledge of effective learning and optimal environments for learning.
Excellent written communication skills with the ability to engage a wide range of audiences.
Excellent people skills and the ability to build constructive relationships with a wide range of people.
A compassionate, flexible and values led individual.
A full clean driving licence with own means of transportation.
Why you should work for Building Circles:
Building Circles (Registered Charity No 117838) was established in 2006 with the overarching aim of reducing social isolation and loneliness in adults with learning disabilities in Gloucestershire.
The guiding focus of our work is:
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Connecting people with learning disabilities to volunteers with shared interest to expand their friendship circles and to enjoy mainstream cultural activities.
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Training and upskilling people with learning disabilities to understand how to stay safe in their community and online, how to have a voice and advocate for themselves and be more in control of their own health and wellbeing.
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Supporting people with learning disabilities to access areas of personal interest to them with people other than family members and paid staff
The client requests no contact from agencies or media sales.
Charity People are delighted to be supporting the Royal College of Physicians with this exciting opportunity to lead a high-performing fundraising team, and help shape their new fundraising campaign to improve patient care and reduce ill health across communities.
About the RCP
The Royal College of Physicians has an incredible history, dating back to their foundation in 1518. They are a professional membership body for physicians - doctors who work in hospitals - with over 40,000 members in the UK and around the world working to improve patient care and reduce illness. Our activities focus on educating, improving and influencing for better health and care.
Job title: Director of Development
Contract type: Permanent
Salary: £80,000
Working arrangements: Full time, 35 hours a week. Standard working hours between 9am and 5pm, Monday to Friday. Hybrid working, with a minimum of 6 days per month in the office. This role requires travel within the UK and internationally and attendance at evening and weekend events.
The Role
As Director of Development, you'll lead efforts to bring major donors, trusts/foundations and corporate partners into long term relationships of trust with the Royal College of Physicians. Your core responsibility will be to encourage and motivate the fundraising team, including line management of the Deputy Director for Corporate Partnerships and the Head of Philanthropy. You'll also cultivate your own individual portfolio of international donors and find opportunities to engage face-to-face with prospective supporters at the major and principal gift level.
You'll be trusted to work autonomously to develop and implement the new fundraising strategy and work with the development board on planning for a new fundraising campaign, following the successful close of the £10 million Giving Health campaign. You will help achieve the strategic aim to increase income from major gift fundraising and, depending on results, you'll also have the opportunity to grow the size of the fundraising function.
You'll report to and work closely with the CEO, Chief of Staff, and have the full support and involvement of the President, College Officers and Trustees.
Key responsibilities include:
- Shape the overall strategic goals of a new multi-year fundraising campaign and ensure that we deliver our ambitious income generation targets on an annual basis
- Work closely with the president, trustees, chief executive officer and other senior colleagues and volunteers to develop and implement the RCP's fundraising strategy
- Enhance our fundraising profile to highlight the contributions of donors and the impact of funded projects at all levels
- Refresh our fundraising comms strategy and produce high quality, in-depth digital and hardcopy materials
- Plan an annual programme of engagement between the President/CEO and international major gift prospects, including from the 20% of our membership based outside of the UK
- Facilitate the work of development committee members in advising on strategy, monitoring progress towards agreed targets, introducing new prospects, and helping with cultivation
- Support the development of fundraising skills among colleagues - both your direct reports, the Deputy Director for Corporate Partnerships and the Head of Philanthropy - and senior colleagues involved in making asks
- Maximise the fundraising potential of the RCP's heritage collections and grow the fundraising income of our museum, archive, and library
- Ensure due diligence on prospective donors and adherence to internal processes and procedures for fundraising, reporting, financial management and information management
- Oversee the existing awards programme, which is administered by the development administrator
About you
- A proven track record of effective fundraising leadership
- Substantive major gift experience, including securing six figure gifts from either individuals, trusts/foundations or corporate partners
- Influencing and negotiating at the most senior levels externally and within an organisation; able to describe and communicate compelling propositions and to 'ask' for the gift
- Track record of developing a fundraising strategy over time, demonstrating innovation and creativity as well as knowledge and experience of successful programmes from peer organisations
- Highly developed stakeholder management skills with proven ability to create, develop and sustain trusted and effective relationships with major philanthropic partners and potential partners
- Highly developed networking skills to build and sustain a network of supporters for the RCP
- Track record of successful line management that builds and motivates a successful team
- Strong skill set in decision making, understanding complex environments, strategic thinking and an exceptional ability to communicate
- Strong organisational skills to maximise outcomes against multiple competing priorities
- Understanding of fundraising regulation and compliance
For more information about the role and how to apply, please contact Kevin Croasdale at Charity People: [email protected]
Benefits:
Working at the RCP comes with lots of benefits designed to ensure that you feel valued and supported in your role. The benefits we offer include:
- 29 days holiday per annum, plus bank holidays
- group personal pension plan with 7% employer contribution
- interest-free season ticket loan
- life assurance
- annual pay award
- flexible working hours
- employee assistance programme - 24/7 advice and support for any work-related issues as well as any problems affecting your home life
- occupational health team - includes employment and work-related health assessments, health checks and work station assessments
- cycle to work scheme
- corporate eye care scheme
- professional training and development opportunities
- enhanced maternity and paternity pay
- staff discounts platform - including discounts on cinema tickets and a range of high street brands
About the selection process
Please note that the selection process will take place over two days. The expected dates are 17 and 18 September.
Shortlisted candidates will be invited to attend the following: -
Day 1
- Meeting with the team (30 minutes)
- Negotiation skills based scenario with a key stakeholder (30 minutes)
Day 2
- Pre-interview time limited preparation of presentation (15 minutes)
- Delivery of presentation and panel interview (60 minutes)
Key dates
Closing date: 11:59pm 6 September
Shortlisted candidates will be notified by email on: 12 September 2024
Interview dates: 17 and 18 September 2024
The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity.
The RCP is all about our people - our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us.
Location: This is a home-based or dual-based role with extensive travel throughout the South West
Job Type: Full time, 37 hours per week
Contract Type: Permanent
Salary: £30,214 - £35,654 per annum
Do you have proven experience giving health and safety advice, preferably within a retail or healthcare setting, along with a NEBOSH certificate or equivalent? If so, this could be the role for you.
About the role:
This is a rewarding and exciting Health and Safety opportunity to raise a smile every day working for a wonderful charity in an amazing part of the country. The successful candidate will join a key support function delivering Health and Safety arrangements across a diverse range of activities - hospice care, office support, retail operations, and fundraising.
- Reporting to the Head of Facilities (Retail, Compliance, Environmental), the H&S competent person will:
- Provide expert advice, guidance, and support to management and staff on all health and safety matters.
- Maintain high standards of H&S to comply with obligations and best practices.
- Promote a culture of H&S awareness.
- Help develop, implement, and monitor comprehensive health and safety policies and procedures.
- Assist with managing the H&S Plan, ensuring compliance with health and safety legislation and regulations.
- Investigate and report accidents, incidents, and near-misses, and recommend corrective actions.
- Conduct regular risk assessments and safety audits across all hospice and retail outlet locations.
- Maintain accurate records and documentation related to health and safety activities.
- Ensure staff and volunteers are appropriately trained across all locations.
About you:
A background in H&S, detailed knowledge of H&S legislation, and a NEBOSH certificate are essential. The ideal candidate will be a practical thinker, solution-driven, and able to influence and communicate at all levels.
What They Offer:
Benefits of working in this role include:
- 33 days (plus bank holidays) holiday entitlement, which increases with service
- Enhanced sick pay scheme rising to 6 months full and 6 months half pay
- Personal pension scheme with 7% employer contribution
- Family-friendly policies, with enhanced maternity/adoption pay
- Occupational health, wellbeing, and counseling services, and employee assistance program
- Group life insurance scheme
- Training and development opportunities
- Environmental and green agenda
- A supportive and inclusive environment
- A chance to make a real difference
Join the Team:
This fantastic opportunity will give you the chance to explore the wonders of the South West. Whether you are already located there, are a returner, or are looking for a different way of life, the South West offers a high quality of life and great leisure opportunities. These environmental attractions are matched by the excellent reputation of the organisation as a local employer.
Apply Now:
To find out more, please see the job description and person specification on this page.
Closing date: 22nd September 2024
Interviews: 1st October 2024
They reserve the right to close this vacancy early if sufficient applications are received. Therefore, applying for the role as soon as possible is recommended.
This organisation is committed to safeguarding and promoting the welfare of children and young people, and all employees must apply for an enhanced disclosure from the Disclosure and Barring Service. They welcome applications from all sections of the community.
You may also have experience in the following: Health and Safety Specialist, Safety Officer, Health and Safety Coordinator, Environmental Health and Safety Advisor, Risk Management Advisor, Safety Specialist, Workplace Safety Advisor, Safety Coordinator, and Health and Safety Officer.
REF-216 558
Hours: Full- and part-time positions
Contract: Permanent
Location: CAML charity offices and outreach venues across Merton
Salary (pro rata for part time):
From £26,500 per annum, dependent on experience, for accredited Advisers
Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays
Pension: The charity operates a pension scheme
The charity offers an employee assistance programme
Deadline: 6pm, Sunday 22nd September 2024
Are you an experienced accredited Adviser?
Do you want to support individuals and families impacted by the cost of living crisis?
Are you looking for a role with a professional, supportive and expanding advice charity with over 80 years of experience working in South West London?
If so please read on:
Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth, Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.
Owing to charity expansion, we are looking for experienced, accredited Advisers to provide comprehensive advice and support to clients. If you have at least one year’s experience of working in an advice support organisation, are passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.
The successful candidates will have excellent interpersonal skills and be able to work flexibly with clients and for the charity. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of follow up advice and casework. You will also be very well informed with regard to legislation, case law and policy changes relating to advice and benefits.
Main duties and responsibilities
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Provide comprehensive advice in all generalist subject areas including welfare benefits, debt and income maximisation, in line with Citizens Advice requirements.
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Commit to ongoing training/development as requested by the charity
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Use your interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor your approach to advice accordingly
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Provide a clear plan of action and follow-up on actions relating to cases as appropriate
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Identify and escalate serious problems, including safeguarding, appropriately
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Ability to work to own initiative within a team environment. Work closely with service colleagues and wider CAML team
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Support clients in CAML offices and outreach venues
Monitoring Quality and Case Recording
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Ensure all client engagement and support is comprehensively and accurately recorded
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Review your work, and monitor quality standards, as per the Citizens Advice quality framework
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Ensure data protections regulations are adhered and office procedures followed
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Work with your line manager and senior managers to develop and improve services, and your own standards.
Other Duties and Responsibilities
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With wider charity team and other organisations, ensure clients are supported with related advice issues
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Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard
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Assist and contribute to the charity’s communications, research and campaigns work
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Maintain positive working relations with our stakeholders
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Professionally represent Citizens Advice Merton and Lambeth
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Other duties as requested by your line manager, senior manager and Chief Executive
Professional Development
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All our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.
Person Specification
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Generalist Adviser certificate (Citizens Advice or equivalent) - Essential
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Experience of using client management databases (we use Casebook) – Essential
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Fantastic communication skills - Essential
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Ability to prioritise work, meet deadlines and manage caseload – Essential
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IT competency and experience – Essential
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Ability and willingness to work as a team – Essential
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Understanding of and commitment to the aims, principles and values of Citizens Advice service – Essential
This job description and personal specification does not form part of any contract.
If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website in order to apply.
The deadline for applications is 6pm, Sunday 22nd September 2024.
If you do not hear from us, we are afraid your application was unsuccessful.
We reserve the right to close applications early if we receive sufficient applications for the role.
We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.
The client requests no contact from agencies or media sales.