Community Outreach Team Leader Jobs in TW20 9GF

Job Title: Fundraising Journeys Lead

Location: Hybrid (with 1 day per week in the London Office) or Home-Based

Hours: 35 hrs per week 

Contract type: 18-month fixed term contract  

Salary: £44,892 per annum (Hybrid) - £40,809 per annum (Home-based)

What we do: We help young people through cancer

How we work: We’re Determined, United, Spirited and Kind

What we’re looking for:  

· Someone that can lead the development of a Fundraising Supporter Journey strategy, to ensure we engage and retain our fundraisers and increase life-time value

· Someone who can work in a collaborative and influential way with colleagues, across multiple teams, to improve our understanding of our fundraisers and help embed a supporter-centric approach

· Someone who can utilise analytical skills, drive an insight-led approach and identify opportunities, trends and gaps to increase fundraiser engagement

· Someone who can create a holistic Fundraising Journey, utilising different platforms and means, based on supporter needs and market insight

What we offer: 

· Leave: 25 days of annual leave, which increases with service, in addition to bank holidays and a 3 or 4 day closure over the Christmas period. We also have finish early Fridays in August and quarterly rest days to step away from day-to-day work and refocus.

· Paid Carer and Compassionate Leave: paid time off to care for family members or dependants. 

· Paid Parental Leave: enhanced pay for parental leave such as maternity leave, paternity leave or adoption leave. 

· Paid Volunteering Leave: support your community by taking paid leave for volunteering activities. 

· Health Cashback Plan: access a health cashback plan to cover medical expenses. 

· Life assurance and Income Protection: financial support if you’re unable to work due to illness or injury.

· Discount scheme: access exclusive savings at various high street retailers and gyms. 

· Flexible Working: we care about your wellbeing and encourage flexible work arrangements to promote work-life balance. 

How to apply: 

You’ll need to register on our portal, complete a short application and answer four questions about your skills and experience in relation to the role.

Key dates:  

Applications by 29th April. 1st interviews held online 7th May and 2nd interviews held face to face in London on 15th May.

Our commitment to inclusion and accessibility: 

At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind. We have the same goal for people working with us. Teenage Cancer Trust is committed to recognising and valuing individual differences and the contributions of all people.  

Should you require any assistance or adjustments to support your application or interview process, such as additional time for tasks, meeting the panellists beforehand, information in another format or a different interview format (online/offline/in person), please don’t hesitate to get in touch with the HR Team.

We are a Disability Confident employer which means we have committed to offering interviews to disabled candidates who meet the essential criteria for the role listed under the 'What you'll bring to the team' section of the job description. If you would like to opt into this scheme, please tick yes on the application form.

Privacy and Safeguarding: 

At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support. Our safeguarding responsibilities extend to the children and adults who work to support the charity, who we also have a duty of care to protect. Safeguarding is at the forefront of each activity we carry out. In line with our approach, this role is subject to a DBS check (Disclosure and Barring Service).  

For information on how we collect, store and process personal data please get in touch with the HR Team.

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Crisis Skylight Brent, 1-2 Bank Buildings, High St, Harlesden, NW10 4LT, local community settings.

Contract: 24 months fixed term contract with the possibility of extension

About the role

As one of the Refugee Integration and Housing Coaches as part of the Single Homeless Prevention Service you will be joining a new service which supports newly recognised refugees into housing. This innovative new approach will focus on engaging with refugees early to advise how to access housing, health, benefits, or employment and help to plan and fulfil their personal goals to become fully integrated into the UK.  You will be reaching out to refugees building relationships with people who have a range of support needs to outline what services and support they can access. A main focus will be on housing individuals as quickly as possible and then working with them to sustain their accommodation outcomes and fulfil integration goals.  This role requires empathy and commitment, skilled delivery of a range of interventions and a passion for working with those who face multiple disadvantages in society. We welcome candidates who can bring enthusiasm to learn, transferrable skills and/or have housing experience.

About you

To be successful in these roles you will have transferrable skills and/or housing experience and can demonstrate skills and values in the following areas:

• Building relationships and working with empathy, respect and cultural sensitivity

• Demonstrating collaborative approaches and a willingness and ability to work positively in partnership with different stakeholders internally and externally

• Supporting people to relieve homelessness (through assessments, housing, advice and support to sustain tenancies)

• Demonstrating a pro-active and solution-focused approach to supporting individuals overcome barriers they are facing Actively contribute to sourcing suitable and affordable accommodation.

• Ability to work in a fast-paced and results focused environment.

• Excellent interpersonal, communication and administrative skills to manage a client caseload and own workload.

• You are pro-active and adaptable; uphold the dignity of all individuals you work with and demonstrate a willingness to follow best practice and a clear resolve to end homelessness.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We are holding an open evening on Wednesday 2nd April between 5pm to 7pm at Skylight Brent, 1-2 Bank Buildings, High St, London, Harlesden, NW10 4LT to meet with the Skylight Director and Head of SHPS. To RSVP please email us (contact details can be found on our website). 

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including: 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay.

• Wellbeing Leave to be used flexibly 

• And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 6 April 2025 23:55

Interviews will take place on Tuesday 15 and Wednesday 16 April 2025 at Crisis Skylight Brent, 1-2 Bank Buildings, High St, Harlesden, NW10 4LT.

Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094 

Head of Engagement 

Hours per week: 37.5  

Location: Hybrid, working from Home and First Steps ED offices 

Salary: £45,000 - £50,000 

Aim and Job Outline 

First Steps ED supports people of all ages and genders experiencing problems with eating difficulties and eating disorders. The purpose of this role is to is to provide strategic leadership and direction for the charities fundraising, contract management and marketing activities. The Head of Engagement will lead, motive and develop direct reports and other stakeholders to provide input to deliver on engagement objectives. You will play a vital role by securing additional statutory income, maximising other funding opportunities, and finding new ways to generate income through the sharing of our specialist knowledge and expertise. 

• Lead and manage new B2B relationships and secure new contracts within the NHS or similar settings.

• Develop and maintain working relationships with relevant business, statutory and voluntary agencies 

• Work closely with Senior Leadership Team as well as key stakeholders within the charity to develop engagement initiatives. 

• Support the Fundraising Manager to ensure the fundraising strategy is on target to achieve objectives. 

• Ensure all engagement activities are inclusive, accessible, and reflective of our values and charity objectives. 

• Manage the fundraising, marketing and communications budgets. 

• Implement robust system for reporting outcomes and project initiatives. 

• Lead the development of our Friends of First Steps and Ambassador Network and develop new opportunities.

What you will bring 

• Proven experience in a senior engagement role within the charity sector. 

• Strong leadership skills with the ability to inspire and motivate a team. 

• Excellent communication and interpersonal skills. 

• Strategic thinker with a track record of developing successful engagement strategies. 

• Proficiency in using engagement tools and platforms. 

• Ability to analyse data and generate actionable insights. 

• Passion for the charity sector and a commitment to our mission. 

The role will be hybrid based at home or at any of our First Steps ED office or sites. You will be expected to attend our Derby office for in person meetings as and when required. Starting salary will normally be at the lower point of banding scale and dependant on skills and experience.

Our Offering 

• 28 Days annual leave 

• Flexible Working 

• Enhanced Sick Pay 

• Company Events 

• Pension 

• Company events 

• Health & Wellbeing Programme 

• Employee Assistance Programme 

• Employee Retail Discounts 

• Referral programme 

Results UK Job Description: Campaigns Manager

Key terms and conditions

Salary: £40,976 per annum pro rata. 

Hours: This is a 0.8% FTE permanent post with a 28-hour week. 

Holidays: 25 days per annum pro rata, plus bank holidays, increasing by one day per year of service to a maximum of 30 days.

​Pension: Employee contributions to pension are matched 1:1 by Results UK up to a maximum of 5% of gross salary. 

Benefits: Cycle scheme, interest free travel card loan and Employee Access Programme.

Line Manager: Chief Executive Officer

Location: The post is based at Results UK’s office at The Chandlery, Unit 702, 50 Westminster Bridge Rd, London SE1 7QY. Currently, we have asked staff to come into the office two days a week. 

Starting date: The position is available immediately. 

About Results

Results’ mission is to create the public and political will to end poverty, by enabling people to exercise their personal and political power for change.​​

Results is a movement of passionate, committed people. Together as staff and grassroots activists, we use our voices to influence political decisions that will bring an end to poverty. Our advocacy is built on global solidarity, partnership and shared empowerment. This is crucial to challenging the racist, colonial and oppressive narratives that have underpinned development and that help to both create and maintain poverty. We prioritise specific issues on which we can have the most influence to achieve progress, including health, nutrition and education.

Grassroots campaigning is fundamental to Results’ mission. Supported by our Campaigns Team, which this role leads, our network of grassroots campaign groups and individual volunteers across the UK regularly take advocacy actions on specific issues on which we seek to make lasting change. Our aims are to mobilise resources, change policies, and create the public and political will to bring about the end of poverty.

About the role

The Campaigns Manager will shape and lead our campaigning and communications work, supporting our network of grassroots volunteer campaigners across the country, ensuring that grassroots advocacy is at the heart of what we do. You will be an expert at developing and managing campaigns and communications and supporting volunteer networks, with excellent written English, and proven experience ensuring that written and visual communications and digital outreach contribute to our organisational advocacy work. The post-holder will line-manage the Campaigns and Communications Officer.

This role is available 4 days per week on a permanent basis and will provide good opportunities for further developing your leadership of campaigns and public advocacy, and using your communications expertise to contribute to lasting advocacy success. We are looking for candidates with experience of and passion for engaging members of the public in international development advocacy, and for overcoming poverty, inequality and oppression. 

Key responsibilities

Campaigning and network support

• Lead the development and delivery of our monthly grassroots campaign actions, to gain demonstrable public support for specific advocacy asks, identifying targets and effective tactics for reaching them.
• Ensure our grassroots network continues to thrive, and adapt our support model to changing external circumstances, putting volunteer-led campaigning at the heart of Results’ advocacy.
• Support and broaden the grassroots network, including outreach and onboarding activities, providing personalised support to our active campaigners, and providing resources, information and advocacy opportunities that enable them to grow as advocates and leaders and to achieve their own advocacy goals.
• Work closely with colleagues in the Parliamentary Advocacy and Policy Advocacy Teams, leading on the development of campaigns and communications programmes that contribute to organisational advocacy strategies.
• Identifying effective partnerships where appropriate to maximise our impact.
• Manage the delivery of events including monthly grassroots conference calls and the annual Results National Conference and other advocacy events and training sessions.

Communications and media

• Line-manage the Campaigns and Communications Officer, supervising Results’ communications programme including campaign materials and newsletters, social media, our website, and resources and publications that deliver powerful advocacy messages and strengthen our brand.
• Oversee media activity and ensure appropriate sign-off for Results’ public communications and media work, to manage reputational risk and ensure political neutrality, quality control and brand compliance.
• Mentor colleagues, including by running training sessions and providing expert communications advice, to ensure that Results’ communications reflect our values, give voice to the experiences of people living with poverty and inequality, and advance our work to end injustice, exclusion and oppression.
• Represent Results in various public coalitions and platforms, acting as a spokesperson where needed.

Organisational management and development

• Alongside other line managers, ensure the consistent application of Results’ policies and procedures, with a focus on effective performance management, staff development and wellbeing.

• Manage the Campaigns and Communications budget.
• Lead on the effective monitoring and evaluation of our campaigns and communications work in support of organisational grant management and impact reporting.
• Contribute ideas to and support organisational initiatives to expand our work, including funding applications.

Person specification

Essential criteria

Skills and experience

• 3-5 years’ proven experience developing and delivering successful advocacy campaigns, including through volunteer networks and effective communications approaches.
• An understanding of different models of campaigning and how to motivate volunteers for long term campaigns success.
• Demonstrable understanding of poverty and inequality issues and the UK international development campaigning landscape, and experience of working with colleagues across functions to design powerful advocacy strategies to address these.
• Proven leadership of advocacy programmes and projects with measurable outcomes, contributing to organisational success.
• Experience leading on and offline communications programmes to deliver advocacy objectives.
• Experience of representing organisations and working in coalitions.
• Excellent English language and copy-editing skills with the ability to ensure the delivery of powerful content for a wide range of audiences.
• Strong collaborative skills, with an ability to lead cross-organisational initiatives, working with people across a wide range of functions and perspectives.
• Experience of managing complex projects and monitoring budgets.
• Experience of line management.

Personal attributes

• Strong belief in the power of public and volunteer-led campaigning, and in the importance of political engagement to achieve change.
• An organised self-starter, with strong attention to detail and comfortable working with a high degree of autonomy.
• A passion for enabling others to take action on poverty issues and for opposing injustice and oppression, and a commitment to making visible progress on equality, diversity and inclusion.
• An understanding of how to engage diverse audiences in advocacy.
• An enthusiastic leader and team player who enjoys sharing learning and developing others.
• A willingness to travel in the UK to provide support to our local campaign groups.

Desirable criteria

• Experience using digital and social media tools to contribute to advocacy campaigns.
• Experience of media work.

Why work for Results?

Like you, we’re passionate about ending poverty. We’re a small, collaborative organisation that has a big impact. We just do advocacy – we don’t run programmes. The experience you gain with us will further your career in international development. Here are a few of the benefits of joining us, in addition to the salary, pension and annual leave outlined at the top of this document.

Work-life balance

• We offer flexible working so you can manage work around your own needs.
• Hybrid working means you don’t have to be trapped in a long commute every day and don’t have to be London-based.
• Staff members have their birthdays off as a bonus day of leave and we close the office between Christmas and New Year so you don’t need to take leave.
• We subscribe to the Bupa employee advice line – free confidential access to financial and legal advisors as well as telephone and online counselling sessions.
• In addition we run training on mental health at work and have named mental health first aiders who can be contacted in confidence if you would like help finding support. 

Anti-oppression

• We offer half a day’s anti-oppression learning leave each year.
• As well as making reasonable adjustments, we support our staff in making applications to the Access to Work scheme to get additional equipment where needed. 
• We offer disability leave for disabled colleagues to manage specific needs they may have without having to give up their holidays.
• We have a Board working group on anti-oppression which helps to develop our work on anti-oppression and identify gaps in our current work. 

Equality, Diversity and Inclusion 

At Results UK, we believe that equality, diversity and inclusion should be the norm. As well as this being an issue of equality and fairness, we recognise that diverse and inclusive organisations are some of the most productive and impactful. 

We are aware of the under-representation of certain groups and communities in our sector. These include – but are certainly not limited to – people of colour, people living with disabilities, refugees and people from lower socio-economic backgrounds. We want to change this and are committed to playing our part. As a committed equal-opportunities employer, we actively welcome applications from people from a wide range of backgrounds, skills and abilities, recognising the value that these different perspectives bring to our organisation. 

How to apply

Please submit a CV demonstrating your previous experience and answer the shortlisting questions outlined below.

Deadline for applications: 9 am on 14 April.

Interviews will be held online on 24 April. Second round interviews will be held on 30 April / 1 May.

All candidates must have the right to live and work in the UK. If you are made an offer of employment, this will be subject to verifying that you are eligible to work in the UK before you start work.

Shortlisting questions 

You will be asked to answer the following questions as part of the application process. In answering these you should draw upon examples from your previous experience.  Please keep your answers under 500 words for each question.

1. What motivates you about this role at this point in your career? 
2. How do you think that political challenges to the UK’s support for international development efforts affect how to involve volunteer campaigners and interested members of the public in advocacy on development issues?
3. How would you approach identifying new volunteers and developing new groups to increase the reach of our grassroots network? 
4. What does the term anti-oppression mean to you? Feel free to reflect on your personal experiences of anti-oppression if you would like to do so.