Community Manager Jobs

Are you passionate about reducing youth violence and making a tangible difference in the lives of young people? Join us at the Harrow Club as a Part-Time Youth Violence Reduction Youth Worker for the Another Way Project. This role is perfect for someone looking to contribute to a high-impact initiative with a flexible commitment.

 About Us

The Harrow Club is a community-based youth organization dedicated to providing innovative, accessible, and high-quality opportunities to young people from disadvantaged backgrounds. Our mission is to maximize life chances and create a brighter future for the youth we serve.

 About the Project

Another Way is a targeted initiative focused on young people aged 14-21 who are involved in or at risk of criminal exploitation and serious youth violence. Our key deliverable is providing late-night safe-space sessions where young people can engage in positive activities, build relationships, and access opportunities that help them envision a life away from violence and crime.

 Role Overview

As a Part-Time Youth Violence Reduction Youth Worker, you will support the Youth Violence Reduction Lead in managing and developing programs aimed at reducing youth violence. You will play a crucial role in the late-night safe-space sessions, working closely with at-risk young people to provide them with the support and guidance they need.

We are looking to recruit up to three candidates for this role.

 Key Responsibilities

- Support Program Management: Assist in managing and developing youth violence reduction programs, ensuring they are delivered effectively and safely.

- Community Engagement: Help build and maintain relationships with local partners, community services, and external stakeholders to promote the program and foster collaboration.

- Monitoring & Reporting: Assist in recording, monitoring, and evaluating program activities, ensuring accurate documentation and reporting.

- Training & Supervision: Participate in team meetings, training sessions, and staff supervision to ensure high standards of service delivery.

 Qualifications/Experience

- Essential:

- Experience working with challenging and vulnerable young people.

- Experience supporting or managing youth-focused programs or interventions.

- Strong communication skills and the ability to engage effectively with young people and colleagues.

- Desirable:

- Experience in community outreach or working in similar settings.

- An awareness of issues affecting local communities in London.

- Full UK Driving License.

 Personal Attributes

- Calm and resilient, able to maintain composure in challenging situations.

- Motivated and enthusiastic with a can-do attitude.

- Reliable, conscientious, and well-organized.

- Respectful, articulate, and sensitive in communication.

- Thrives in dynamic, diverse environments.

 Why Join Us?

This role offers the opportunity to make a real difference in the lives of young people at a crucial time in their development. You will be part of a dedicated team working to create safer communities and brighter futures for at-risk youth.

Do you have a demonstrable track record in complex case management and working as part of a multi-disciplinary team on cases involving Domestic Abuse?

If so, The Drive Partnership are recruiting a DAPO Triage Worker for London. 

The Triage Worker sits within the Triage Team in the pilot area, working alongside the Triage IDVA. The Triage Worker will focus on all aspects of the case relating to the Perpetrator in cases where the perpetrator has been referred to the team for an assessment of suitability for a Positive Requirement during an application for a DAPO.  

Respect is a pioneering UK domestic abuse charity, leading the development of safe, effective work with perpetrators, with young people who are abusive and with male victims. Respect supports frontline organisations across the UK, so that together we can end domestic abuse. Respect has seen rapid growth over the last few years, and we now have 50+ staff and have ambitious plans for further growth and influence. This role is based within the Drive Partnership and is part of the pilot for the roll out of the positive requirement element of the DAPO’s.      

We particularly welcome applications from individuals from a wide range of backgrounds and across all protected characteristics particularly from people from the following under-represented groups:   

• Black and minoritised people   

• Disabled people   

We welcome and support applications from those who have personal experience of domestic abuse. 

Growing Younger Team Roles – Mission Enabler (Youth)

The Diocese of Durham is seeking proactive, dynamic and pioneering individuals with a passion for reaching and discipling emerging generations to be part of our new Growing Younger team of Mission Enablers.

The Growing Younger team will work collaboratively and creatively to enable the delivery of the Growing Younger stream of the Diocesan Transformation programme, with a specific focus on building mission and discipleship pathways for 0-25s, growing missional chaplaincy in FE colleges and schools, and raising up new youth and children’s leaders.

The successful candidates will each have a focused area of work (children, youth, young adults) and will work both individually and collectively to support the development and implementation of local mission initiatives, spending a substantial proportion of their time in parishes and deaneries to raise local aspirations, grow local vision and strategy, increase local capacity and pioneer local mission.

Successful candidates must:

Ø  Have a deep commitment to a personal Christian faith with a motivation to see that grow in emerging generations, and a prayerful and hopeful response to challenge.

Ø  Be an excellent organiser with great initiative.

Ø  Be experienced in coordinating and leading ministry with emerging generations and in developing and supporting volunteers.

Ø  Be positive, adaptable and an excellent team player.

Ø  Have strong interpersonal skills and the ability to nurture skills and gifts in others.

Ø  Be able to travel widely throughout the Diocese of Durham.

Interested candidates are welcome to request an informal conversation with the Head of Transformation Delivery, Amy Burns.

Candidates with experience across age ranges are welcome to apply for more than one role if they wish to. Please clearly state which posts you are applying for within your application.

Closing date for applications: 9am Wednesday 11th September

Date for interviews: 17th/18th September

ABOUT US
The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.

THE ROLE
At the heart of our organisation lies a commitment to excellent governance, a cornerstone of our success. We are seeking a dedicated and detail-oriented coordinator and administrator to play a pivotal role in supporting the Trustee Board and the Finance, Digital, and Governance directorate. If you are an organised, methodical professional with a passion for excellence, we want to hear from you.

THE CANDIDATE
The successful applicant will have experience in providing full secretariat support to high-level meetings and committees.
In addition, strong minute-taking and document management skills are required. You will possess the ability to juggle competing priorities while maintaining a high-quality service. You will also be a confident communicator with strong drafting skills and an eye for detail. A collaborative team player who can build and nurture relationships at all levels and a professional with a curious mind and a proactive approach to problem-solving would thrive in this position. 

This is more than just an administrative role; it's an opportunity to contribute to the success of an organisation where governance excellence is key. If you have the skills and passion to support our leadership team and make a real impact in conservation and combating climate change, please do apply.  

BENEFITS AND WELLBEING:
Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
•    Good holiday allowance (25 days, increasing to 28 after two years’ service) plus eight bank holidays
•    Enhanced employer pension
•    Life assurance
•    Flexible & hybrid working options
•    Full support, training, and opportunities for professional development 
•    Enhanced parental pay
•    Employee assistance programme

Commitment to Diversity & Inclusion: The Woodland Trust embraces diversity and inclusion. We want our team to reflect the UK's diverse community. We support people from all backgrounds to apply, especially those who are under-represented.

Application Advice: Even if you don't meet every requirement of the role, we would encourage you to apply. Your enthusiasm for the environment and our core values—Grow Together, Explore, Focus, and Make it Count—are what matter most. We also keep our candidates’ personal details hidden from the hiring managers, so they do not see your CV until shortlisting is completed. Make sure that your personal statement clearly shows your experience and passion for the role.

Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. We look forward to hearing from you and working together to make a positive impact on our planet.

Harris Hill are delighted to be working with a children’s charity to recruit a Senior Fundraiser to join their Individual Supporter team. The role will manage the day to day running of their lottery, raffle and pay roll giving products.

Please note this is a 12 month Maternity cover contract.

Your key responsibilities will include;

• Campaign Leadership of the Weekly Lottery and Payroll Giving schemes.
• Product Development, continuously innovating and improving our range of fundraising products
• Stakeholder Management with cross-functional teams across the charity to ensure smooth campaign delivery.
• Supporter Experience, prioritising the satisfaction of our supporters

The ideal candidate for this position will have;

• Proven experience in fundraising
• Excellent project management skills,
• The ability to manage complex campaigns from inception to completion.
• Strong analytical skills and a keen eye for detail.
• Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels.

This role can be either a hybrid role requiring a minimum of 1 dpw in the London office, OR be fully remote to UK based candidates.

For more information about this position and next steps please apply here now.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

An exceptional opportunity to play a key strategic role in a purpose-driven charity that is making a real difference in young lives. We’re seeking an innovative and passionate Head of Fundraising and Communications to lead our efforts in building strong, sustainable financial foundations and amplifying our voice on a national scale.

As the Head of Fundraising and Communications, you will spearhead our efforts to secure the vital resources needed to expand our impact. Leading a talented team of both fundraising and communications professionals, you will develop and execute strategies that resonate with our supporters and stakeholders. Your expertise will guide the team in crafting compelling narratives, securing major gifts and developing diverse income streams, all while ensuring that our messaging aligns with the core values of Jamie’s Farm.

Your leadership will be instrumental in driving our communications strategy, ensuring that Jamie’s Farm continues growing its national presence and influence. By managing and mentoring the communications team, you will help us share our powerful stories of transformation, engage with a broader audience, and strengthen our brand identity. Collaboration is at the heart of what we do, and you’ll work closely with senior leaders to ensure our messaging is cohesive, impactful and aligned with our mission to provide young people with the support they need to thrive.

At Jamie’s Farm, our values guide everything we do, from how we support each other as a team to how we engage with our young people. We are committed to creating a nurturing environment where everyone can flourish, and we’re looking for a leader who shares our vision of purposeful work, generosity of spirit, and reflective practice. In return, we offer a unique working environment, a competitive salary, and the opportunity to be part of a team that is passionate about making a real difference.

If you are a forward-thinking leader with a proven track record in fundraising and communications, and if you’re driven by a desire to create meaningful change, we’d love to hear from you. This role is your chance to combine your professional expertise with a cause that truly matters. Apply now and be part of something extraordinary.

What we can offer you: 

Competitive salary;

A beautiful and unique working environment;

All lunches provided and enjoyed with the team when working on-site;

An optional mobile phone provided for work use;

35 days annual leave (including bank holidays);

A generous Pension Contribution;

Opportunity to be an integral part of a dynamic and supportive team culture.

How to Apply: 

Please apply via the Jamie’s Farm website, click on “Apply on Website” below. Read through the full recruitment pack and return both a completed application and equal opportunities form to the email address stated. We look forward to hearing from you. 

Summary

• Create and implement communication strategies, working with all forms of media, including press, digital, campaigns, print, social media, audio, video and more.
• Line-management responsibility within the team. Establishing objectives and initiatives that serve the overall team aims and objectives.
• Provide strategic insight on product development on the suite of Difference resources and new/other RLN initiatives.
• Ensure distribution channels and methods are integral to the development of new resources.
  • Regularly monitor and report on key indicators.
  • Write impact reports for senior management, funding grants and governance.

• A salary of £56,833 plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary.
• 25 days annual leave (increasing to 30 days within 5 years) plus three additional days
• Flexible working hours and location, with an expectation of just 2-3 days per week in our office in Lambeth Palace.
• Structured induction programme and access to a range of development opportunities including apprenticeships
• Access to Occupational Health, and an Employee Assistance Programme
• Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies

We are looking for an experienced Administrative Assistant to support the day to day activity of the Frank Williams Academy. This role requires a determined, proactive and energetic professional, to represent SIA both internally and externally.

Academy Administration Assistant
Location: Based at SIA House, Milton Keynes – we offer hybrid working with the expectation of three days per week in the office
Salary: £24,255 per annum
Contract: Permanent
Hours: 35 hours per week, Monday – Friday

About the role

This exciting role, is under SIA’s Frank Williams academy. The role will support the day to administration for our education, research, data and policy work, both internally and externally.

The role will contribute to the wider goal of the Academy - which is create systematic change across our sector.

The role will have the opportunity to streamline and improve our current ways of working, as well as contribute to new projects and initiatives that will deliver positive impact for our members, friends and families of people living with a spinal cord injury and health care professionals.

Key responsibilities include:

• To support the Academy team through monitoring of enquiries made by telephone, email or online submission.
• In conjunction with the health and care quality team coordinator, to assistant with the organisation and facilitation of specialist education sessions to individuals and groups. (including making bookings, managing invoicing and payments, liaising with attendees, liaison with venues and the associated logistics, staff travel, processing completion certificates.)
• To liaise with the health and care quality team, and in particular their administrative assistant to coordinate clinical availability associated with the booking of training courses.
• To assist with the monitoring and evaluation of the effectiveness and impact of Academy activity.

About us

The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury. Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert, guiding, voice for life after spinal cord injury.

We’re the leading national charity supporting individuals who sustain damage to the spinal cord resulting in paralysis. We are a dedicated organisation providing high-impact, quality services for people with spinal cord injury and their families. All of our work is based on the personal experiences of our members.

Being a user-led organisation is important to us; more than 11,200 of our members, almost half of our staff and the majority of our trustees live with spinal cord injury.

Closing date: Sunday 22nd September, Midnight
Interviews: Thursday 3rd October at SIA Hours, Milton Keynes 

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture.

We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.

Disabled candidates who meet the standard job criteria will be offered a guaranteed interview.

No agencies please.

Head of Financial Accounting and Systems Improvements

Location: Homebased/hybrid, within commutable distance of Central Office, London.
Contract Type: Permanent/ Full time
Salary: £65,000 per annum
Hours: 37.5
Benefits: Generous Holiday allowance Season Ticket loan Cycle to work scheme Charity worker discounts Enhanced maternity package Wellness, inclusion, and diversity groups EAP scheme Life assurance.

Are you ready to take your finance career to the next level? Do you thrive on driving change and ensuring financial excellence in an organisation? If so, we have an exciting opportunity for you!

About the Role:

As the Head of Financial Accounting and Systems Improvements, you will play a pivotal role in revolutionising how our finance department operates. You will ensure that all key financial documents are created in a timely way, providing the organisation with strong and robust financial procedures and information. Your leadership will empower the finance team and the wider organisation to embrace new systems and innovative ways of working.

Key responsibilities include:

Sage Intacct Champion: Lead and support the rollout of Sage Intacct across the organisation, fostering a culture of "self-serve" budgeting and empowering budget holders.

Process Improvement: Continuously review and enhance finance processes for efficiency, documenting the department's methods through a comprehensive Statement of Operating Practice.

Dashboard Implementation: Introduce and manage the use of dashboards, providing real-time insights across the organisation.

Team Leadership: You'll manage and mentor the Finance Officer and Finance Assistant, ensuring their professional development aligns with the department’s Key Performance Indicators. Your leadership will set the standard for excellence and growth.

Collaboration: You'll work closely with key stakeholders, including the Head of Commercial Accounting, Strategic Business Partnering, and the Director of Finance & ICT, to ensure budget holders have timely, accurate financial information. Your goal? Deliver a 5-star service to the organization!

Why Join Us?

This is more than just a finance role—it's an opportunity to be at the forefront of financial transformation. If you're a dynamic leader with a passion for process improvement and systems innovation, we want to hear from you!

What Pact Offer:

Pact offers a wide range of employee benefits including free confidential advice and counselling service, cycle to work scheme, life assurance, eye care vouchers, generous annual leave plus more. You will have the chance to attend internal training events to further develop yourself as an effective support worker and undergo a thorough induction process and be supported by a friendly and enthusiastic team.

How to apply:

If you feel you meet the requirements of this post, please complete an application form by clicking the 'apply now' button.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Other information:

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Disclosure and Barring Service check.

If you have lived overseas for over 12 months (in the past 10 years while aged 18 or over), you will need to supply a certificate of good conduct from the Police Force of the country of residence.

Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families.

Pact’s vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued. We work for the common good of Society, taking a public health-based approach. We work at the intersection of criminal justice, child and family welfare, mental health, wellbeing provision and health & social care.

Our volunteers and staff can be found in courts, prisons, probation services, and in communities across England & Wales. We are a diverse, inclusive, modern, and collaborative charity. We build effective partnerships and sustainable solutions based on our well-established understanding of the systems in which we work, and on our historic values and ethos developed through our 120+ years of service delivery.

As an inclusive employer, we welcome requests for job adverts and descriptions in accessible formats (for e.g. larger text) for candidates with disabilities, including those with neurodiversity.

You may have experience in the following: of Financial Accounting, Financial Systems Improvement Manager, Head of Finance Systems, Financial Operations Director, Director of Accounting and Systems, Chief Accounting Officer, Financial Systems Optimization Lead, Financial Process Improvement Manager, Director of Financial Reporting and Systems, and Head of Accounting Transformation.

REF-216344

Inclusion London is a leading disability equality organisation run by and for Deaf and Disabled people. We have built a national reputation for effective policy and campaign work and for providing innovative business and organisational support to local Deaf and Disabled people’s organisations (DDPOs) in London. Our mission is nothing less than full equality and inclusion for Deaf and Disabled people with our communities leading the change we need to see.

We offer flexible, home-based working (with some work in London required) and an inclusive, collaborative and innovative working environment.

We are committed to equality, diversity and reflecting the communities we serve and we particularly welcome applications from Deaf or Disabled people from Black, Asian and minority ethnic communities.

About the role

To  lead our administrative systems efficiently and effectively as well as provide support to the Inclusion London staff team, consultants, projects and the wider organisation.

Alongside providing effective day to day administration, the Administrative Coordinator will also support the planning and delivery of a key part of our work: varied programme of accessible training and events we run for London DDPOs and Campaigners to strengthen their capacity to tackle inequality and promote human rights.

This position offers a unique blend of responsibilities for someone with a proactive attitude where no task is too small. You will have experience of carrying out varied and high-volume administrative roles with excellent organisational skills and ability to undertake multiple tasks.

This is an exciting opportunity for an enthusiastic and committed team player to use your skills and experience to help Inclusion London work at our best. If you are eager to make a real impact, this role is for you.

Closing date for applications: 23:59hrs on Sunday, 8 September 2024

Candidates invited to interview will be informed by: Wednesday, 11 September 2024

Interviews will take place via zoom on:  Wednesday, 18 September 2024 on Zoom

Please note: This role is for residents of the UK with permanent right to work status.

About the team

We have big goals over the next few years.

We're going to be fighting for mental health in a way we never have before.

Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

This is a core role in the New Corporate Partnerships Team, with the responsibility to help us identify, develop and secure more corporate partnerships of all partnership types. A particular focus and priority for the team and this role, is to prioritise opportunities with the strongest alignment to Mind's new strategy and where there is the greatest potential for longer-term strategic and transformational partnerships. You will be responsible for;

-Proactively identifying and qualifying opportunities

-Developing and stewarding relationships

-Thinking creatively and strategically to develop compelling proposals.

-Supporting and leading various pitches

-Representing Mind at key meetings

Team information

Will you join us?

Mind's Partnerships Fundraising team - part of the wider fundraising directorate - is responsible for generating income from major donors, charitable trusts and foundations, the statutory and corporate sectors. The Corporate Partnerships team raised £7m+ in 22/23.

The New Corporate Partnerships team is comprised of a head of team, two lead managers, two senior officers, two officers and one assistant.

The New Corporate Partnerships team has been at the forefront of securing some fantastic partnerships for Mind such as, Allianz, Bupa, Co-op, Direct Line, ITV, McLaren Racing, and McVitie's, to name a few. Our partnerships cover the spectrum of partnership types; strategic and Charity of the Year partnerships (COTYs) and brand and commercial partnerships. You will help us build on our success.

In these unprecedented and challenging times, Mind is and will be needed more than ever. Our corporate partnerships play a huge role by helping us, raise income to achieve our strategic goals and adding value to businesses and society through our partnerships, including raising public awareness and reaching new audiences.

Mind employs over 300 staff and we have a team of volunteers. Most staff are based in Stratford, London, there is an office in Cardiff and there are a number of dispersed staff working across England and Wales. Mind is formally moving to a hybrid working model combining a balance of home and office based working.

Key duties and responsibilities

The post holder will:

-Support your line manager to implement the Corporate Partnerships team New Partnerships strategy.

-Support pipeline development and creation of partnerships, including making proactive approaches, developing and stewarding relationships, submitting proposals, supporting on pitches, while working with various teams across Mind.

-Have an individual financial target which will support the overall New Partnership income targets.

-Work collaboratively and creatively with the team and across Mind to develop sector leading pitches and proposals.

-Lead and assist with the design of new partnership agreements with companies to ensure that expectations from both parties are met and the interests of Mind are looked after, and risks are mitigated.

-Work with colleagues across Mind to identify the potential and manage the risk in new partnerships, ensuring that Mind's ethical policy and charity legislation is adhered to.

-Work closely with Partnership Management to join up across Partnerships

-Identify and work with your line manager to identify opportunities and manage risk in new partnerships and to ensure that Mind's ethical policy is adhered to.

-Monitor, analyse and review information on industry trends and developments, keeping the pipeline of COTY applications updated.

-Liaise with other Mind departments, Mind Retail, Mind Cymru and local Minds to maximise potential of corporate partnerships to reap benefits for Mind's entire network, including through volunteering and pro bono support.

-Work closely with internal teams across Mind Workplace Wellbeing, Training, Index, Community & Events, Comms and Media teams to ensure that opportunities and employee fundraising opportunities are smoothly co-ordinated and incorporated into pitches and that companies are given the support they need, as required.

-Represent the Partnerships team in appropriate cross working groups, workshops and/or meetings/other events as directed.

-Use the Dynamics database to enter, update and extract accurate information to maximise operational benefits and opportunities from the database system.

-Undertake other duties that may, from time to time, be necessary and compatible with the nature and grade of this post.

Mind's equity statement

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.

People living with Parkinson's value the services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partner organisations. Following an investment of 1.5 million we have the opportunity to build on the quality and reach of our community services. 

You’ll work as part of a small, specialist team to provide expert information and support to people with Parkinson’s and their families across the UK on complex care needs and social care issues by phone, email and post.

You’ll support Local Parkinson’s Advisers, Helpline Advisers and the wider organisation on care issues, and help to ensure knowledge and resources in this area are up to date and relevant. 

What you’ll do:

• Provide expert information and support on complex care needs and issues directly to people affected by Parkinson’s across the UK, signposting to appropriate internal and external resources as necessary

• Ensure accurate and up to date information and support is given on all aspects relating to care, including hospital discharge and residential care

• Work as part of a specialist team to keep abreast of trends and developments in the field, helping to disseminate this information as appropriate

• Engage with and provide information, support and training to the Helpline, Regional Teams and wider charity 

• Ensure that the responses made to enquiries and referrals are delivered within agreed protocols, timelines and procedures and provide a professional service at all times, including maintaining accurate and timely records in line with service procedures

What you’ll bring:

• Proven experience of working in an information and advisory capacity, working with people on all aspects relating to care, and supporting them to resolve issues 

• Excellent knowledge of current social care issues and proposed reforms, preferably across all four nations 

• Excellent communication skills with the ability to communicate complex information to a wide range of people 

• Ability to deliver training around care such as hospital discharge, residential care and continuing health care 

• Ability to cope with challenging or emotional enquiries and clients and to work in an empathetic way with a strong customer-orientated approach 

• Strong working knowledge of Scottish adult social care legislation is desirable but not essential

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held online on the 25th & 26th September.

We are operating rolling recruitment for this vacancy and reviewing applications as they are received. We reserve the right to close this vacancy when we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

The successful candidate will be required to: 

• provide their own broadband service with a minimum download speed of 2Mb 

• have a confidential space in which to work

This role will require an enhanced Disclosure and Barring Service (DBS) check. You’ll be required to apply for one; refusal to do so will result in the offer being withdrawn. 

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

We are looking for two additional people to join our existing Universal Credit Support - Help to Claim team.

The team provides an effective and efficient support service for first time Universal Credit claimants including those subject to managed migration. The service includes the provision of advice, information and digital support via telephone and digital channels, aimed at helping claimants through to the first payment of Universal Credit.

You will need to be proficient in IT with effective communication skills. Knowledge and experience of welfare benefits advice is desirable but not essential, as training will be given.

The role will be a mix of home and office working.