Community Management Jobs

Marie Curie is the UK's leading palliative and end-of-life care charity. We are the largest non-NHS provider of palliative and end-of-life care in the UK, and the only provider across all 4 nations. We specialise in the provision of UK wide community nursing and hospice care, both inpatient and outpatient, whilst providing information and support on all aspects of terminal illness, dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they're likely to die from.

The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life. Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives.

We are recruiting for a Quality Assurance Team Coordinator to join our Nursing & Quality team on a 6 month FTC basis. This role can be hybrid from our London office 1-2 days a week or remote across the UK. The ideal candidate would be able to start quickly in this role.

As a Quality Assurance team Coordinator, you will coordinate and support a broad range of activities across the Nursing and Quality team. You will assist and support the team to ensure good governance and provide organisational intelligence for improvement and learning.

You will also assist and support in planning and evidencing a trained and competent workforce, ensuring that our services provide safe, high-quality and clinically effective care, and deliver an optimal patient and carer experience.

In this role, you will:

- Collate and upload data and information from a wide variety of sources (for example, benchmarking, clinical audit results, complaints, incidents, safety and compliance data
- Assist in the writing of key reports and documents that provide assurance to the organisation, internal divisions and service teams, and external stakeholders of the quality of care.
- Support clinical teams in undertaking a range of quality activities, e.g. by supporting good incident record keeping through the incident review process, providing data and analysis, gathering and processing relevant information
- Proactively manage and disseminate relevant information, data, and records
- Support key aspects of the Associate Directors and Head of Patient and Carer Experience workload
- Provide secretarial cover for committees and key working groups. Ensure that a summary of matters discussed, and actions are recorded.
- Act as the administrator for the Nursing and Quality databases. Train and support staff in the use of these, and run regular reports from these databases.
- Maintain the Nursing and Quality SharePoint site
- Support with various administration duties, e.g., setting up meetings, booking training events, arranging travel and accommodation, liaising with colleagues in other departments, logging team training records, etc.
- Establish good working relationships with members of the Nursing and Quality Directorate, and other teams within Marie Curie that collaborate to ensure and promote quality.

What we are looking for:

- Ability to build strong working relationships across a team with a team orientated approach to working
- Excellent written and verbal communication skills; ability to present complex information in a clear and easily comprehensible manner
- Good time management skills, positive approach and an ability to take on a number of varied tasks, prioritise accordingly, and work to tight deadlines
- Experience of office/ team administration
- Experience of working with IT databases and systems, including using Microsoft Office to produce reports and presentations

What's in it for you?

- Salary £25,600 - £28,444 per annum
- 25 days annual leave plus bank holidays
- Marie Curie Group Personal Pension Scheme
- Season ticket loan
- Loan schemes for bikes; computers and satellite navigation systems
- Continuous professional development
- Industry leading training programmes
- Employee Assistance Programme 
- Flexible working
- Excellent work/life balance

Advert Closes: 13 August 2024
Interviews: 22nd August 2024

To view the full job description, please click here: Quality Assurance Coordinator - 1 (pagetiger.com)

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services.

We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.   

We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.

We're committed to making reasonable adjustments to support you throughout the application and selection process. You can request support via [email protected] 

This role provides advice and advocacy to LGBTQ+ people who contact Stonewall Housing because they are homeless or at risk of homelessness. The goal is to help people understand their rights and navigate their housing options in order that they have somewhere safe to live. People usually contact us because they are in crisis, the Case Worker’s job is to calmly assess their housing needs, provide them with immediate advice and sign posting and, where necessary, provide advocacy case work to ensure they get access to what they are entitled to.

Key Responsibilities

· To provide a high quality, flexible and responsive advice and case work service to LGBTQ+ people, supporting them to exercise their rights and get access to safe accommodation.

· To assess the individual needs of each person and provide a bespoke advice and advocacy plan.

· To ensure that effective service user participation mechanisms are in place.

· To ensure a high level of customer care and practice at all times.

· To develop links with relevant external agencies.

Main Duties of the Post

Casework Sessions

· To give holistic support to LGBTQ+ people accessing our advice and advocacy service and to provide proactive support to these service users who are sometimes hard to engage.

· To assess each individual’s current housing situation and form a view with regards to risk associated with their case.

· To explore all options available to the service user allowing them to make informed decisions.

· To work with LGBTQ+ people accessing the advice and advocacy to develop and review individual work plans and risk assessments.

· To have regular case work sessions to provide structured support, in relation to Housing specific issues.

· To liaise with other service providers ensuring service users receive the necessary support to sustain their accommodation, acquire relevant independent living skills, maintain or improve positive physical and mental health and access into meaningful occupation of their time.

Liaison with Landlords / Other Agencies

· To support service users to report repairs and work with landlords and advocate where necessary.

· To support service users to contact local authority, voluntary and private sector landlords to report anti-social behaviour issues and advocate where necessary.

· To support service users to present to local authorities as homeless, where appropriate, and advocate where necessary.

Other Duties

· To establish and maintain accurate and complete records in all areas of work

· To complete statistics for the collation of performance and funding information

· To maintain up to date knowledge of legislation and regulations in relation to funders and other key areas.

· To participate in individual and clinical supervision meetings, annual appraisals and training

· To act in accordance with the organisation’s Diversity Policy, Health and Safety Policy, Code of Conduct and all other corporate policies and procedures

· To act in the best interests of Stonewall Housing and its service users at all times

· To promote Stonewall Housing at external meetings and community events

· To carry out any other duties commensurate with the aims and objectives of the post that may be required

PERSON SPECIFICATION

Essential Experience

· Lived experience, or experience of working with homeless or vulnerable LGBTQ+ people, in a voluntary or paid employment setting

· Lived experience, or extensive experience of working with LGBTQ+ people.

· Experience of providing advice and advocacy support to vulnerable people in a professional setting

· Experience of working with and delivering services to a diverse client group with a wide range of support needs

· Experience of supporting people who have faced LGBTQ+ discrimination or hate crime

· Experience of lone working and working as part of team

Essential Knowledge

· Knowledge of Housing Legislation and how it applies to those experiencing or at risk of experiencing homelessness

· Knowledge and understanding of the causes and effects of homelessness, particularly in relation to LGBTQ+ people

· Knowledge of the current benefits available to single people

· Knowledge of common themes, trends and issues within supported and shared accommodation

· Knowledge of pathways into medical and social support for LGBTQ+ people

Essential Skills and Abilities

· Ability to provide a range of housing related advice and advocacy services, i.e. assessment, developing and using opening letters, support planning, case working, independent living support, welfare benefits advice and providing resettlement support

· Ability to manage challenging behaviour and complex needs, report and raise incidents and safeguarding alerts

· Ability to prioritise and maintain case work across multiple service users at the same time

· Excellent recording and reporting skills to accurately reflect work with young people

· Excellent written and verbal communication with vulnerable people

· Ability to effectively involve and engage LGBTQ+ people in services

· To be resilient in regard to working with challenging behaviour from service users who may have experienced trauma leading them to be mistrustful of support providers

As with all members of Stonewall Housing’s Team, the postholder will also:

· Be an adept and nimble multitasker who relishes being busy and can keep multiple plates spinning.

· Have strong networking and relationship-building skills.

· Have a positive and can-do attitude.

· Be able to adapt to changing circumstances with flexibility, and to work well under pressure.

· Be required to support the wider Stonewall Housing team when needed, to ensure the smooth running of the organisation.

· Join Stonewall Housing’s All Team meeting in person (held near Liverpool Street Station) once per month.

· Be able to travel occasionally around the UK for key events.

· To work as part of a mostly-remote team, embracing online communication and collaboration tools.

· To receive regular supervision from the line manager and attend training courses as required.

Your attitude and personal attributes

· A commitment to equal opportunities in all aspects of work.

· A commitment to the aims, values and beliefs of the organisation.

· Ability to empathise with vulnerable LGBTQ+ people.

Conditions:

This job description does not constitute a ‘terms and conditions of employment’. It is provided only as a guide to assist the employee in the performance of their job. Stonewall Housing is an evolving organisation and therefore changes to the employees’ duties may be necessary from time to time. The job description is not intended to be inflexible or a finite list of tasks and may be varied from time to time after consultation/discussion with the post holder.

More about who we are:

Stonewall Housing is the UK’s leading LGBTQ+ homelessness charity. We help LGBTQ+ people in the UK who are experiencing homelessness or living in an unsafe environment.

Founded in 1983, we provide specialist housing advice, advocacy and support for LGBTQ+ people who are homeless or at risk of homelessness. We have specialisms in Mental Health, Domestic Abuse and Supported Accommodation.

We’re a team of caring, driven people, fighting to end homelessness and ensure that everyone has a safe and secure space to call home.

Our Values:

· We are LGBTQ+ informed.

· We are tenacious.

· We are empowering.

· We are collaborative.

· We are inclusive.

What we can offer you:

Whatever stage of your career you may be at, we’ll support you with the training and development that you to reach your goals.

Our benefits include:

· Competitive salary

· Flexible working

· Generous annual leave – 30 days (FTE)

· An additional ‘Stonewall Housing’ day off per year

· Pension scheme

· Employee Assistance Programme

Stonewall Housing’s core hours are between 10:00 – 16:00 and staff can agree regular working patterns with their line manager.

Applying for the role:

No formal qualifications are needed for this role, and we encourage everyone with the appropriate skills, experience and potential to apply. We welcome applications from those who are able to understand and show empathy with our mission and purpose.

We’re committed to building a diverse and inclusive workforce that represents the people we support. We particularly welcome applications from people who are Black, Asian or from other minority backgrounds. We welcome difference whether it’s gender, gender identity or expression, race, disability, age, sexual orientation, religion or belief, marital status, national origin, or pregnancy and maternity status; so please be yourself! Additionally, we particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

For more information about us, please visit our website and follow Stonewall Housing on our social channels.

Equity is important to the success of our team and work. We don’t want any barriers to applying so if you want to discuss particular aspects of our approach, or get a better understanding of whether Stonewall Housing (or this role) is right for you, then please contact John, our Services Manager, on john[at]stonewallhousing[dot]org.

Interesting in researching more about us? If you're looking us up online to help with your application, bear in mind that Stonewall Housing is both a Community Benefit Society and Charitable Foundation. Our company number is IP24277R and our charity number is 1187437. You can find Stonewall Housing Charitable Foundation (SHCF) on the Charity Commission Register, and Stonewall Housing Association (SHA) on the FCA (Financial Conduct Authority) Register.

The Bromley by Bow Centre is working with the Primary Care Network (PCN), Bromley by Bow Health & Stepney Health CIC, to improve access to social welfare advice and help meet the needs of some of the most vulnerable patients and families locally.

The role will provide generalist social welfare advice to people referred into the Centre’s Social Prescribing service. The role will focus on what matters to the individual and take a holistic approach, providing welfare benefits, housing, debt, food and energy advice.

The Generalist Advisor will work with the Centre’s Advisor and Caseworker and refer to agencies at a specialist level including immigration, legal advice and debt as well as support individuals to access a range of services and activities in their local communities.

The role will build collaborative relationships with GP practice staff, including supporting the delivery of social welfare advice training to enable health professionals to identify and connect people experiencing hardship with the support they need to improve their circumstances and prevent problems developing into crisis.

The role will help shape the Bromley by Bow Centre’s Social Prescribing service so that it reflects the changing environment and helps reduce health inequalities locally.

Essential skills, experience and knowledge

• Commitment to the vision and mission of the Bromley by Bow Centre
• Knowledge and understanding of the social determinants of health and how they impact on integrated services in a
• community setting
• An understanding of the systemic inequalities and barriers that people in our community face and a commitment to antiracist and inclusive practice
• Commitment to further developing the understanding of our work and the difference our work makes
• Level 3 qualification in Advice and Guidance
• Substantial experience of delivering energy, welfare benefits and debt advice including casework to Advice Quality
• Standard (AQS)
• Experience of delivering assisted and generalist advice in relation to housing, welfare benefits, debt and energy and to
• Advice Quality Standards (AQS)
• NEA Level 3 Energy Awareness or willingness to work towards it
• Experience of a personalised approach to supporting people
• Ability to work on own initiative, prioritise and organise own caseload
• Ability to relate to people from different backgrounds
• Ability to make complex information accessible
• Excellent interpersonal and communication skills
• Commitment to support the development of social policy work
• Ability to liaise with other professionals and organisations
• Tact and diplomacy to deal with sensitive and confidential information
• Experience of working in collaboration with partners and stakeholders
• Flexibility and a willingness to work in innovative and non-traditional ways

Desirable

• Ability to speak a community language (e.g. Bengali)
• Experience of monitoring and reporting on advice services to contract standards and specifications

Location: Bromley by Bow Centre
Job Type: Part time, 28 hours per week
Contract Type: Fixed Term Contract
Salary: £29,702 per annum (pro rata to £23,761.60 p.a 0.8 FTE)

You may also have experience in the following: Social Welfare, Social Liaison, Social Worker, Social Prescribing Link Worker, Advise, Counselling, Not For Profit, Charity, Advocacy, Nursing, Advice Worker, Service Coordinator, Project Coordinator, Service Delivery, etc.

REF-215 770

Full Time/Fixed Term Until 31st March 2025
Wales - Interventions will be delivered across various locations in Wales.

Ref PLC-242

Are you a proactive, organised and compassionate individual with a proven record of working with male adults in the criminal justice system whether in the community or in prisons?  Do you have experience of engaging successfully with challenging people such as people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused?

If so, St Giles Trust is looking for a Personal Wellbeing Coach to join us and help to oversee the delivery of Personal Wellbeing services to referrals made by Wales Probation Service. 

About St Giles Trust 
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

St Giles is now a kickstart employer, so we are part of the scheme which provides job opportunities for 16-24-year-olds who are currently on Universal Credit and are at risk of long-term unemployment.

The Wise Group is a leading social enterprise working to lift people out of poverty.  St Giles and The Wise Group came together to form a partnership with the aim of supporting the Probation Resettlement reforms by offering a high-quality service underpinned by staff who have lived experience and cultural competency.  As a result, we have been awarded contracts to deliver Personal Wellbeing Services for North and South Wales. These services will involve a range of support to community offenders and prison leavers including families, emotional wellbeing, lifestyle and associates and social inclusion (including meet at the gates).

About this exciting opportunity
Working as part of a multi-agency team, you will provide person-centred support to a caseload of service users who will either be serving community sentences or being released from prison. You will undertake assessment and action planning with individual service users, create a safe and trusting environment, using trauma-informed practice to successfully facilitate a supportive and constructive relationship with service users, plus deliver a range of interventions to service users which contribute towards achievement of prescribed outcomes.

We will also count on you to develop and maintain positive working relationships with external agencies, including probation, prisons, partners, and others who will assist in achieving prescribed outcomes for service users, ensuring you work towards contractual targets and outcomes within agreed timescales.  Using agreed CRM databases and recording all activity relating to caseload and providing updates and reports are also key duties. 

What we are looking for
•  Experience working with partner agencies either as part of a multi-agency team working towards common objectives or negotiating to establish links to further the aims of a project
•  L3 in Advice and Guidance or equivalent
•  The ability to assess clients’ needs and provide tailored, client-led support through action planning and interventions involving advice, guidance, advocacy, and coaching
•  An ability to work sensitively with clients applying trauma-informed strategies
•  Impressive IT, relationship-building and communication skills, both verbal and written.

Please note this role requires Enhanced Adult DBS checks.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

To apply, please visit our website via the ‘Apply’ button.

Closing date:  18th August 2024. 11:00pm             Interview date: 23rd August 2024.

A ydych chi'n unigolyn rhagweithiol, trefnus a thrugarog, gyda hanes profedig o weithio gydag oedolion gwrywaidd yn y system cyfiawnder troseddol boed yn y gymuned neu mewn carchardai?  A oes gennych chi brofiad o ymgysylltu'n llwyddiannus gyda phobl heriol, er enghraifft pobl sydd ag anghenion cymhleth, pobl sy'n amharod i drafod eu hanghenion, a phobl sy'n ddig ac yn ddryslyd?

Os felly, mae Ymddiriedolaeth St Giles yn chwilio am Hyfforddwr Lles Personol i ymuno â ni a helpu i oruchwylio'r gwaith o ddarparu gwasanaethau Lles Personol i atgyfeiriadau a wneir gan Wasanaeth Prawf Cymru. 

Ynghylch Ymddiriedolaeth St Giles 
Elusen uchelgeisiol, wedi’i hen sefydlu sy’n helpu pobl sy’n wynebu helbulon i ddod o hyd i swyddi, cartrefi a’r gefnogaeth gywir y mae ei hangen arnynt yw Ymddiriedolaeth St Giles. Yn ganolog i’n hethos yw ein cred bod pobl sydd â phrofiad uniongyrchol o oresgyn problemau, megis cefndir troseddol, digartrefedd, dibyniaeth ar gyffuriau ac alcohol neu fod yn aelod o gang, yn allweddol i sicrhau newid positif mewn eraill. 

Mae St Giles bellach yn gyflogwr Kickstart, felly rydym yn rhan o'r cynllun hwn sy'n darparu cyfleoedd gwaith i bobl ifanc 16-24 oed sydd ar Gredyd Cynhwysol ar hyn o bryd ac sydd mewn perygl o ddiweithdra hirdymor.

Mae’r The Wise Group yn fenter gymdeithasol flaenllaw sy'n ceisio codi pobl allan o dlodi.  Daeth St Giles a The Wise Group at ei gilydd i ffurfio partneriaeth gyda'r nod o gefnogi'r diwygiadau Ailsefydlu Prawf drwy gynnig gwasanaeth o ansawdd uchel wedi'i ategu gan staff sydd â phrofiad byw a chymhwysedd diwylliannol.  O ganlyniad, dyfarnwyd cytundebau i ni i ddarparu Gwasanaethau Lles Personol ar gyfer Gogledd a De Cymru. Bydd y gwasanaethau hyn yn cynnwys amrywiaeth o gymorth i droseddwyr cymunedol a'r rhai sy'n gadael carchardai gan gynnwys teuluoedd, lles emosiynol, ffordd o fyw a chysylltiadau cyswllt a chynhwysiant cymdeithasol (gan gynnwys cwrdd wrth y gatiau).

Ynghylch y cyfle cyffrous hwn
Gan weithio fel rhan o dîm aml-asiantaeth, byddwch yn darparu cymorth sydd wedi’i ganolbwyntio ar yr unigolyn i lwyth achosion o ddefnyddwyr gwasanaeth a fydd naill ai'n cyflawni dedfrydau cymunedol neu'n cael eu rhyddhau o'r carchar.  Byddwch yn ymgymryd â chynllunio asesu a gweithredu gyda defnyddwyr gwasanaethau unigol, yn creu amgylchedd diogel ac ymddiriedus, gan ddefnyddio ymarfer trawma-gwybodus i hwyluso perthynas gefnogol ac adeiladol gyda defnyddwyr gwasanaeth, ynghyd â darparu ystod o ymyriadau i ddefnyddwyr gwasanaethau sy'n cyfrannu tuag at gyflawni canlyniadau rhagnodedig.

Byddwch hefyd yn datblygu a chynnal perthnasoedd gweithio cadarnhaol gydag asiantaethau allanol, gan gynnwys y gwasanaeth prawf, carchardai, partneriaid, ac eraill a fydd yn cynorthwyo i sicrhau canlyniadau rhagnodedig i ddefnyddwyr gwasanaethau, gan sicrhau eich bod yn gweithio tuag at dargedau a chanlyniadau cytundebol o fewn amserlenni y cytunwyd arnynt.  Mae defnyddio cronfeydd data CRM y cytunwyd arnynt a chofnodi'r holl weithgaredd sy'n ymwneud â llwyth gwaith a darparu diweddariadau ac adroddiadau hefyd yn ddyletswyddau allweddol. 

Yr hyn rydym yn chwilio amdano
•  Profiad o weithio gydag asiantaethau partner naill ai fel rhan o dîm aml-asiantaeth sy'n gweithio tuag at amcanion cyffredin neu o negydu gyda’r nod o sefydlu cysylltiadau i hyrwyddo nodau prosiect
•  L3 mewn Cyngor ac Arweiniad neu gyfatebol
•  Y gallu i asesu anghenion cleientiaid a darparu cymorth wedi'i deilwra a arweinir gan gleientiaid drwy gynllunio gweithredu ac ymyriadau sy'n cynnwys cyngor, arweiniad, eiriolaeth a hyfforddi
•  Y gallu i weithio mewn dull sensitif gyda chleientiaid gan ddefnyddio strategaethau sail-trawma
•  Sgiliau TG, meithrin-perthynas a chyfathrebu nodedig, ar lafar ac yn ysgrifenedig

Sylwch fod y rôl hon yn gofyn am wiriadau DBS Oedolion Uwch a fetio HMPPS.

Yn gyfnewid am hyn, gallwch ddisgwyl cyflog cystadleuol, lwfans gwyliau hael, pensiwn staff, gweithio hyblyg, rhaglen fentora, gwasanaeth cynghori a chwnsela, talebau gofal plant, benthyciad tocyn tymor a llawer mwy.

Bydd St Giles yn gwarantu cyfweld â phob ymgeisydd anabl sy'n bodloni'r meini prawf gofynnol a nodir yn y Disgrifiad Swydd ar gyfer y swydd wag.

Rydym yn gyflogwr hyderus ecwiti a chynhwysiant. Rydym yn croesawu pob cais ac rydym yn arbennig yn annog ceisiadau gan bobl o'r mwyafrif byd-eang (du, brown, aml-dreftadaeth) a'r rhai sy'n nodi eu bod yn anabl, niwro-eang, niwroamrywiol, gydag unrhyw nodweddion gwarchodedig a/neu rwystrau neu heriau cymdeithasol. Rydym yn gwerthfawrogi'r effaith rymusol ac addysgiadol y gall pob profiad byw ac amrywiaeth meddwl ei gynnig i'r sefydliad.

I wneud cais, ewch i'n gwefan trwy'r botwm 'Gwneud cais'.

Dyddiad cau: 18th Awst 2024. 11:00pm                                    Dyddiad cyfweld: 23rd Awst 2024.

We have an exciting opportunity for a Senior Caseworker to join the Hate Crime Team in Sussex, working 30 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the Role:

This role is a hybrid working role and is based at our office in Shoreham-by-Sea for a minimum of one day a week. As a Senior Caseworker in the Hate Crime Team you will:

• Effectively lead and develop a high quality, innovative and pro-active hate crime service for victims and witnesses.
• Manage a team of specialist hate crime caseworkers, providing regular supervision, case management review and support.
• Have experience in working with vulnerable adults and/or families
• Ensure that services are delivered in accordance with the service specification and performance targets set by the services funders, in line with Victim Support's policies, procedures, business process and plan.
• Ensure that the service prioritises the safety, security and dignity of service users.
• Provide advice and guidance on risk, safeguarding issues and information sharing GDPR concerns.
• Have a successful track record of building effective working relationships across internal and external stakeholders.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Benefits: Read more about the excellent benefits we offer on our profile page
Contract type: Fixed term contract up to 31 March 2027
Travel: Although you will be based in the Belfast office, travel will be required within the region approximately 3-4 times per month.
 

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

Do you have good practical experience of working alongside volunteers? Could you use your knowledge of volunteering best practice to help provide our volunteers with the best possible experience. If yes, you might want to consider joining our new Volunteer Experience Team based in 5 locations across the UK. We have exciting opportunities within our new Volunteer Experience Team to recruit new Volunteer Experience Coordinators as part of our 3-year sustainability plan in which we aim to expand and empower our network of volunteers delivering services to people with arthritis.

Our new Volunteer Experience Team is based within our People and Culture Directorate which delivers all our people related services across the Charity. We work together to ensure that Versus Arthritis is a great place to work and volunteer and that everyone feels, engaged, motivated, supported, valued and included and able to do their best for people with arthritis.

About the role

Our Volunteer Experience Coordinators provide best practice guidance at a local level to Versus Arthritis volunteers. Over the next three years you’ll be supporting the growth and diversification of our volunteer force and introducing new sustainable products (including digital) and processes to support them.

In this role, you will focus on empowering our volunteers by ensuring they receive a high-quality experience through forging relationships with them and ensuring they have what they need to carry out their volunteer roles. For example, you’ll be triaging queries, inducting and supporting new volunteers, delivering workshops particularly around digital awareness and competency, and encouraging networking between volunteers.

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

• Great spoken, written and presentation skills.
• Ability to adapt communication style to audience.
• Ability to assimilate information and help drive forward change.
• Ability to build positive relationships quickly and to facilitate interactions between individuals and groups of people.
• Good IT knowledge and ability to share information with others.
• Ability to manage competing priorities and changing requirements.
• Strong collaborative team player as well as able to work effectively on own initiative.

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

Application deadline and shortlisting 

• We advise candidates to apply early as we reserve the right to close applications ahead of this date.  
• Only shortlisted candidates will be contacted. 

We do not wish to receive contact from agencies or media sales. 

Interview

Interviews expected: in the week commencing Monday 12 August using Microsoft Teams

As a Disability Confident Employer, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.

About The Role

35 hour per week

We are seeking a dedicated Front of House Team Leader to join our team at the National Memorial Arboretum.

The Arboretum is the UK’s year-round centre of Remembrance and part of the Royal British Legion.

At its heart, RBL is a people organisation. People who want to do the very best for others, while at the same time making the most of the opportunities and experiences we offer them.

We are the country’s largest Armed Forces charity, with 210,000 members, 50,000 volunteers and a network of partners and charities; helping us give support wherever and whenever it’s needed.

This role involves supporting the Food Service Manager in leading the food service team to deliver exceptional service and exceed visitor expectations. The successful candidate will implement and uphold service standards as outlined in the Food Services Strategy, ensuring top-tier service, presentation, and cleanliness across our restaurant, coffee shop, and event center. In the absence of the Assistant Food Service Manager, the Front of House Team Leader will step in to oversee operations and maintain service quality.

The Front of House Team Leader will play a crucial role in liaising with the management team, maintaining positive relationships within the NMA, and ensuring front of house staff are knowledgeable about daily offerings. Responsibilities include supervising and guiding Food Service Assistants, resolving customer complaints efficiently, achieving sales targets, and ensuring compliance with food safety and health regulations. Additionally, the role involves managing stock and cash, assisting with stock takes, and training staff to deliver outstanding customer service.

Qualified candidates will have proven supervisory experience in a similar role and industry, with a good understanding of health and safety procedures and regulations. Strong interpersonal and IT skills, along with a commitment to the Arboretum's mission and values, are essential. Flexibility to work weekends and evenings is also required. Join us in providing an exceptional visitor experience at the National Memorial Arboretum.

Please note that this role will be based onsite at the National Memorial Arboretum, Burton-on-Trent DE13 7AR

About the National Memorial Arboretum

The Arboretum is the UK’s year-round centre of Remembrance and part of the Royal British Legion. Home to over 350 memorials, including the nationally-important Armed Forces Memorial, it remembers the service and sacrifice of those who have served and continue to serve our country. The 150-acre site features around 30,000 maturing trees and an abundance of wildlife. Each year the Arboretum welcomes around 300,000 visitors, many of whom attend one of the 200+ events which take place across the site.

In March 2017, the National Memorial Arboretum formally opened its new award-winning Remembrance Centre.

Our Values and Behaviours

Does the following describe you?

• A desire to provide great customer service
• Enjoy and thrive in working in teams and with others
• Passionate about supporting the ongoing development of the Arboretum
• Come to work each day to be the best you can and to learn and develop
• An encourager, eager to share your knowledge and experience to help others

If so, then we would like you hear from you….

Diversity Statement

We are committed to building a truly inclusive organisation of diverse people and perspectives.

We actively engage in a programme of work to develop our practices and we have set out our commitments to realise this ambition. We will keep listening, learning, and sharing our progress and impact.

We are Disability Confident employer, signed up to Race Equality Matters and Pride In Veteran standards.

We guarantee an interview to any applicant who declares a disability or/and are part or Armed Forces community on application and whose application demonstrates that they meet the Essential criteria of the role, as set out in the Person Specification.

KEEN London is a small but growing charity. Our vision is that every child has the chance to enjoy sports and leisure activities and none are left behind due to disability. Demand for our service is high: currently, over 100 families across London are members of the KEEN family and we provide over 4,000 hours of supported care every year to disabled children, who we call our ‘athletes’. As part of a small team, you have the chance to make a profound difference in the lives of children with additional needs.

We're seeking an enthusiastic and proactive individual to join our team in the role of Brent Service Coordinator. This position plays a pivotal role in the development and delivery of our unique, beloved 1:1 sessions for children with additional needs. We're looking for someone who is not only self-motivated and highly organised but also possesses experience working with disabled children in various settings, including play, educational, or social care, with a specific focus on autism and learning disabilities. Your passion for providing top-quality activity and support services to our children and families is paramount.

Every week during term time, children aged 5-11 attend our 90-minute KEEN London sports and games sessions, where they receive personalised support from our dedicated team of volunteer coaches. Our Brent site is the newest addition to the KEEN London community and you'll play a crucial role in its continual development. We have just completed our two year pilot and are looking for a candidate to build on this foundation.  As the Brent Service Coordinator, you'll be solely responsible for the front line delivery of the Brent service: planning, safety, and creating a fun and inclusive environment for all. This will involve working closely with our athletes and their families, supervising our team of volunteer coaches and engaging with the local community.  Additionally, you'll oversee the organisation and execution of off-site trips and contribute to the organisation of our annual residential trip.

You'll be working closely with our Head of Operations and Fundraising Manager to capture our impact and promote our services effectively. It's essential that you embody KEEN London's values of inclusivity, compassion, commitment to high standards, trustworthiness, respectfulness, accountability, and above all, fun.

If you're an enthusiastic individual with a passion for promoting fun and active experiences for disabled children, we'd love to hear from you.

Role type: Permanent
Hours: Part-time, 21 hours, to include every Saturday (9:30 am - 14:30 pm) during school terms (and some outside term time).
Salary: £27,300 pa, pro rata’d (£16,380 for 21 hours)
Reports to: Head of Operations
Location: Office in  N4 Saturday venues in Wembley region, Hybrid working arrangements available 

Closing date: Friday 6th September

Responsibilities:

Delivery of core services

● Ensure the safe and effective running of weekend activity sessions in your area of London (every Saturday during term time)

● Ensure the safe and effective running of other services in development

● Plan, risk assess and deliver offsite trips

● Act as Child Protection Officer and First Aider for activities in your area

● Manage the session and lead volunteers in the delivery of a varied programme of activities

● Contribute to the development and delivery of new services

Service Delivery Admin

● Analyse attendance, service delivery and impact data

● Communicate with families about upcoming sessions and other information

● Update existing athlete profiles and create profiles for new athletes

● Proactively manage and prioritise the athlete waiting list

● Work to promote services in your local area

Volunteer Coordination

● Liaise with the Volunteer Manager regarding volunteer attendance

● Brief/debrief volunteers every session, including information on children, safeguarding and health & safety procedures

● Pair volunteers with athletes every week, matching volunteer experience with athletes' need

● Plan and deliver a high-quality activities programme for each weekend session

● Support Volunteer Manager to deliver volunteer training sessions on occasional weekday evenings

Person Specification

Essential Skills

● Experience working with disabled children specifically including autism and learning disabilities.

● Knowledge of safeguarding and child protection legislation

● Excellent time management skills

● Strong communication skills

● Ability to remain calm in a crisis and handle difficult situations

● Ability to work independently and as part of a team

● Ability to monitor and maintain safe working practices

● Data input and analysis

● Commitment  and understanding of Equality, Diversity, and Inclusion.

Desirable Skills

● Experience managing a team of volunteers

● Knowledge and experience in CRM systems

● Oversight and management of group work with young people.

Benefits

Benefits

Company Pension

Employee Assistance Programme

22 days annual leave, in addition to bank holidays (pro rata)

Birthday Leave

Subsidised social events

Subsidised eye tests and glasses

Employee Loan Scheme

Disability Confident Employer

Season Ticket Loans

Closure of office between Christmas & New Year period (typically 3 days, not taken from annual leave

entitlement)

Flexible working options

Training and development to support your learning and growth

Free tea and coffee in the office!

To apply please submit your CV and personal statement addressing all areas of the person specification. 

 

The deadline for applications is Friday 6th September.

Successful candidates should expect to be appointed at the starting point of the salary scale and consideration may be given to a higher salary depending on the experience of the individual.

Ref: PSW-241

Are you a proactive, organised and compassionate individual with a proven record of working collaboratively with multi-agency partners and providing vital support, advice and advocacy to vulnerable people?

If so, St Giles is looking for a highly motivated Peer Support Worker to engage with and provide one-to-one Peer led support to people who are not only experiencing mental health conditions but who also present with risk and behaviours that bring them into the forensic arena.

About St Giles Trust 
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

Based within the Forensic Community Mental Health Team in Coventry and Warwickshire, you will provide emotional and practical support to your referred clients, and to assess, with reference to St Giles Trust/ Forensic Community Mental Health Team assessment practices, each individual, producing support and risk management plans based on these assessments.  We will rely on you to liaise closely with other St Giles teams with reference to referrals, avoiding duplication, and to support those referred to access and engage with suitable support agencies, while also developing strong relationships with statutory agencies.

An important element of this role is to deliver a holistic support service, working independently or with colleagues as the situation dictates, to each of your clients, as well as ensuring you close cases efficiently and positively, identifying a success plan for the client including agencies that can be used for on-going support/ if serious problems develop in the future.

What we are looking for

• Relevant direct or indirect personal experience of the criminal justice system
• Experience of working and engaging positively with people who have a history of substance use, mental health, offending or other vulnerable groups, reluctant to discuss their needs, and people who are angry and confused
• To have a relevant qualification to a good standard or be working towards one
• An understanding of the need to use support plans, to enable people to successfully access accommodation and support services
• Excellent IT, prioritisation, interpersonal and communication skills, both verbal and written
• A flexible, collaborative and professional approach to your work

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.

We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

To apply, please visit our website via the ‘Apply’ button. We encourage you to apply early as we will be shortlisting as applications come in.

Closing date: 12 August 2024. Interview date: 20 August 2024.

Previous applicants need not apply.
 

Reconnect Worker

 

This is an exciting opportunity to join Depaul for the new development of our Reconnect services in Adur & Worthing.

Position: Reconnect Worker

Location: Adur & Worthing

Contract: Fixed term contract – 12 months (with a possible extension subject to funding)

Hours: Part-time, 22.5 hours per week

Salary: Pro Rata: £15,745.20 Per Annum Plus Pension; FTE: 26,242 Per Annum Plus Pension

Closing Date: Tuesday 6th August 2024

About the Role

The Reconnect Worker works closely with the Deputy Prevention Services Manager and the housing team at Adur and Worthing Council, you will be responsible for setting up and running our new Reconnect service.  Through offering a structured support package including family mediation, you will help young people to return, or stay in, the family home, and where not appropriate we will enable young people to rebuild support networks vital to successful independent living.

You will work collaboratively with all Depaul colleagues and services across the region, as well as with external agencies, to build and maintain a caseload of clients experiencing family difficulties and at risk of homelessness. You will work with clients facing a variety of situations, including young people who are experiencing a breakdown in their family relationships and are experiencing homelessness for the first time, as well as those who have left their homes and are temporarily staying with our volunteer Nightstop hosts. 

Here is a direct testimonial from one of our Reconnect workers:

“I have been a family worker for the Reconnect service for 5 years now and I absolutely love the role and find it very rewarding work. My work is varied and interesting, no two days ever look the same. I work remotely supporting young people and their families to improve their relationships to prevent youth homelessness. The families I work with come from different communities and backgrounds and each family has their own unique story and history.

 

I have come across many different presenting issues within families such as neurodiversity, substance misuse, mental & physical health issues, family conflict, differences in values and issues around identity.”

Key responsibilities include:

 

• Work directly with young people aged 11-25, and their families, who are experiencing family difficulties and at risk of homelessness, providing guidance, personalised family support and one-to-one and joint party mediation if appropriate.
• Carry a caseload of 15 – 20 clients per FTE for whom you will be the named keyworker.
• Process referrals from relevant agencies to build and maintain a full caseload of clients.
• Work in partnership with young people and their families to complete risk assessments, needs assessments and change plans and outcome questionnaires to work with them towards measurable outcomes.
• Build strong working relationships with all Depaul colleagues and services across the region, as well as other relevant agencies and local authority teams, to promote the service, build effective referral routes and processes and provide holistic support to young people.
• Maintain clear, accurate and up-to-date records of all aspects of your work, in line with monitoring and evaluation processes and standard operational procedures.
• Work closely with statutory bodies and other agencies to support any relevant safeguarding procedures, advocating on behalf of young people and parents/carers when necessary.

About You

You will need to have the following skills and experience:

• Significant experience working with young people and families in crisis; reflective, creative and solution-focused in your approach and committed to working in an assets-based way.
• To hold or complete a Level 4 Interpersonal Mediation Practitioner’s Certificate (IMPC). Training will be provided if the candidate doesn’t have the qualification, but training will have to be completed before the end of the probation period.
• Experience working independently and managing own caseload; self-motivated and able to prioritize tasks and carry out efficient organisation and administration.
• Experience carrying out risk and needs assessments and support planning for clients.
• Ability to develop strong, collaborative and productive relationships with colleagues and key external agencies, promoting the value of our work and its impact on families.
• High-level understanding of professional boundaries and ability to maintain impartiality.

 

About the Organisation

Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.

You may have experience in areas such as: Family Support Worker, Reconnect Worker, Support Worker, Social Care Worker, Mental Health Care Worker, Voluntary Worker, Mental Health Support Worker, Community Support etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We're looking for a kind, compassionate and resilient Team Leader to join our Young People service in Ealing.

£31,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're part of one team? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Full time position, 40-hour week.
Primarily weekday working, with occasional weekend work as requested
The post holder will be fully involved in all aspects of the day-to-day management of our Young Peoples Ofsted registered service, including line managing the relevant front-line staff. You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
- Responsible for the personal development of staff, identifying high performers and feeding into the organisation's succession plans
- Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
- Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations
- Manage the Service Rota
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
- Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:

- Enjoys social interaction and the company of others, networks in local business community
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is passionate and enthusiastic about his/her career and job experiences
- Is motivated towards excellence and improvement of personal performance with a can do attitude

What you'll bring:

Essential:

- Experience of management, leadership
- NVQ Level 3 or equivalent in Health & Social Care or leadership and management

Desirable:

- Team Leader / management experience
- Other relevant professional memberships and/or specialist qualifications are desirable

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Senior Marketing Officer (Supporter Activation)

Contract: 11 Months Fixed term contract, Maternity Cover, 35 hours per week

Salary: £39,358 - £41,325 with excellent benefits

Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.

About WaterAid:
Want to make a splash in fundraising? To use your skills to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere? We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as a Senior Marketing Officer (Supporter Activation) in the Activation team to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team:
The Supporter Activation team sits within the Supporter Marketing team and plays a key role in our successful and innovative fundraising programme. The team is vital to the long-term income growth of the organisation; recruiting new individual givers through audience led communications across a range of activation channels.

About the Role:
As our Senior Marketing Officer (Supporter Activation) you will project lead our highly successful water bill insert campaign (managed in close collaboration with the Water Industry Partnership Team). Overseeing the delivery of these campaigns from briefing through to post-campaign analysis, as well as the development of new ideas to maximise the opportunities offered by this relationship.

You'll support the Marketing Manager and wider team in the day-to-day development, management and delivery of a number of fundraising campaigns. In particular our successful DRTV programme, managing the relationship with our telemarketing agency and support in planning and delivery of new creative.

You'll also:

• Managing our response handling agency to ensure effective conversion of response for our DRTV campaigns through regular monitoring and testing; providing training and development and analysing results regularly.
• Manage agency relationships; overseeing the management and development of any campaigns from briefing through to post-campaign analysis, collaborating with external partners, taking responsibility for resolving queries, trafficking all stages of the project and escalation of potential problems.
• Help develop and manage expenditure and income budgets. Help create the budget, to monitor monthly management accounts and key performance indicators and to undertake reforecasts as required.
• Regularly monitor, evaluate and analyse campaigns, providing regular results and recommendations for strategy development based on reviews and analysis.
• Liaise with team leaders and project managers in other departments to identify and implement new cross-working opportunities utilising specialist knowledge and experience in direct marketing.
• Remain up-to-date about developments in the external market-place and assess the suitability of new, innovative approaches for recruiting supporters to remain competitive.
• Take responsibility for ensuring that all supporter communications are consistent with the WaterAid brand, working closely with the International, Policy and Campaigns, and Communications teams.

About You:

• Successful track record of working in a direct marketing role, including proven experience of planning and executing campaigns across different channels, including digital.
• Experience of managing telemarketing, call handling and large-scale print campaigns
• Experience of managing creative development, including writing creative briefs, working with creative agencies, ensuring the correct sign off procedures are followed, and appropriate stakeholders consulted.
• Project management experience including identifying opportunities and managing through to implementation.
• Ability to work flexibly and independently, to manage varying competing priorities and meet strict deadlines with often changing priorities.
• The ability to work as part of a team and collaboratively with a diverse group to deliver cross-organisational projects or objectives.
• Excellent numeracy skills with attention to detail and experience in monitoring, evaluating and analysing campaigns.
• Strong interpersonal skills and demonstrable experience managing external suppliers.

Although not essential, we also prefer you to have:

• Experience of working in the voluntary / fundraising sector.
• Experience of delivering supporter direct mail and communication programmes.
• Experience managing new product development and/or innovation projects.
• Empathy with and understanding of overseas development issues.

Closing date: Applications will close at 23:59 on Sunday 18th August 2024. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date..

How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format.

Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy. Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

Are you an experienced and compassionate clinical leader looking to join an outstanding organisation? Join us at Helen & Douglas House and lead our remarkable inpatient services Team towards an innovative future!

Helen & Douglas House is a registered hospice charity based in Oxford that is proud to serve as a centre of clinical excellence for providing palliative, respite, end-of-life and bereavement care to life-limited children and their families. In 2023 we were recognised as Outstanding by CQC. We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others. The Helen House Care Team is a unique and vibrant blend of nurses, carers and allied professionals all of whom share an authentic passion for delivering the highest possible standard of care to patients and their families. 

As the Head of Care, you will ensure that the care we provide supports and reflects individuals’ mental health and physical needs, is culturally appropriate, and is continuously evaluated to ensure compliance with professional guidance and current best practice. Working in collaboration with the management and clinical teams, you will set standards, develop, and enhance high-quality care provision. You will be an integral member of the wider clinical leadership Team, driving continued improvement in service delivery and the professional development of the team members.

This role will incorporate providing strategic and operational direction to a range of clinical teams, including ensuring that all relevant local and national performance and service delivery requirements are met. Moreover, you will maintain effective operational links with other charities within the Berkshire, Oxfordshire, Buckinghamshire (BOB) region, primary and secondary care services, and community support services.

To succeed in this role, you will possess significant senior level experience of leading and delivering clinical services; experience of multi-disciplinary collaboration at a senior level and experience of working collaboratively with other organisations; and knowledge of children’s palliative care or the hospice sector.

This is a full-time role for 37.5 hours per week, however, discussions about flexible working are welcome. Hybrid working opportunity is available once postholder is established in their role – minimum of 3 days per week on-site attendance will be required.

Helen & Douglas House offer the following benefits:

- 27 days holiday plus Bank Holidays, rising to 28 days after 3 years, and 29 days after 5 years of service.

- Flexible Annual Leave: buy or sell up to 5 days of Annual Leave per year.

- Life assurance x4 your annual salary.

- We are a direction agency for the NHS Pension Scheme.

- Group Personal Pension scheme with 7% employer contribution.

- Reimbursement of NMC registration fees.

- Eye care voucher scheme.

- Cycle to work scheme.

- Octopus electric vehicle leasing scheme.

- Occupational sick pay and maternity pay.

- Enhanced maternity leave and shared paternity leave.

- A flexible working environment.

- Investment in your Continuous Professional Development.

- Employee Assistance Programme.

- Recommend a friend scheme.

- Commitment to Equality, Diversity & Inclusion. We welcome applications from all areas of the community and run regular in-house EDI-focused events and workshops.

Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.

Part Time/Fixed Term Until 31st March 2025
Wales - Interventions will be delivered across various locations in Wales.

Ref PLCP-242

Are you a proactive, organised and compassionate individual with a proven record of working with male adults in the criminal justice system whether in the community or in prisons?  Do you have experience of engaging successfully with challenging people such as people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused?

If so, St Giles Trust is looking for a Personal Wellbeing Coach to join us and help to oversee the delivery of Personal Wellbeing services to referrals made by Wales Probation Service. 

About St Giles Trust 
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

St Giles is now a kickstart employer, so we are part of the scheme which provides job opportunities for 16-24-year-olds who are currently on Universal Credit and are at risk of long-term unemployment.

The Wise Group is a leading social enterprise working to lift people out of poverty.  St Giles and The Wise Group came together to form a partnership with the aim of supporting the Probation Resettlement reforms by offering a high-quality service underpinned by staff who have lived experience and cultural competency.  As a result, we have been awarded contracts to deliver Personal Wellbeing Services for North and South Wales. These services will involve a range of support to community offenders and prison leavers including families, emotional wellbeing, lifestyle and associates and social inclusion (including meet at the gates).

About this exciting opportunity
Working as part of a multi-agency team, you will provide person-centred support to a caseload of service users who will either be serving community sentences or being released from prison. You will undertake assessment and action planning with individual service users, create a safe and trusting environment, using trauma-informed practice to successfully facilitate a supportive and constructive relationship with service users, plus deliver a range of interventions to service users which contribute towards achievement of prescribed outcomes.

We will also count on you to develop and maintain positive working relationships with external agencies, including probation, prisons, partners, and others who will assist in achieving prescribed outcomes for service users, ensuring you work towards contractual targets and outcomes within agreed timescales.  Using agreed CRM databases and recording all activity relating to caseload and providing updates and reports are also key duties. 

What we are looking for
•  Experience working with partner agencies either as part of a multi-agency team working towards common objectives or negotiating to establish links to further the aims of a project
•  L3 in Advice and Guidance or equivalent
•  The ability to assess clients’ needs and provide tailored, client-led support through action planning and interventions involving advice, guidance, advocacy, and coaching
•  An ability to work sensitively with clients applying trauma-informed strategies
•  Impressive IT, relationship-building and communication skills, both verbal and written.

Please note this role requires Enhanced Adult DBS checks

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

To apply, please visit our website via the ‘Apply’ button. 

Closing date:  18th August 2024. 11:00pm             Interview date: 23rd August 2024.

A ydych chi'n unigolyn rhagweithiol, trefnus a thrugarog, gyda hanes profedig o weithio gydag oedolion gwrywaidd yn y system cyfiawnder troseddol boed yn y gymuned neu mewn carchardai?  A oes gennych chi brofiad o ymgysylltu'n llwyddiannus gyda phobl heriol, er enghraifft pobl sydd ag anghenion cymhleth, pobl sy'n amharod i drafod eu hanghenion, a phobl sy'n ddig ac yn ddryslyd?

Os felly, mae Ymddiriedolaeth St Giles yn chwilio am Hyfforddwr Lles Personol i ymuno â ni a helpu i oruchwylio'r gwaith o ddarparu gwasanaethau Lles Personol i atgyfeiriadau a wneir gan Wasanaeth Prawf Cymru. 

Ynghylch Ymddiriedolaeth St Giles 
Elusen uchelgeisiol, wedi’i hen sefydlu sy’n helpu pobl sy’n wynebu helbulon i ddod o hyd i swyddi, cartrefi a’r gefnogaeth gywir y mae ei hangen arnynt yw Ymddiriedolaeth St Giles. Yn ganolog i’n hethos yw ein cred bod pobl sydd â phrofiad uniongyrchol o oresgyn problemau, megis cefndir troseddol, digartrefedd, dibyniaeth ar gyffuriau ac alcohol neu fod yn aelod o gang, yn allweddol i sicrhau newid positif mewn eraill. 

Mae St Giles bellach yn gyflogwr Kickstart, felly rydym yn rhan o'r cynllun hwn sy'n darparu cyfleoedd gwaith i bobl ifanc 16-24 oed sydd ar Gredyd Cynhwysol ar hyn o bryd ac sydd mewn perygl o ddiweithdra hirdymor.

Mae’r The Wise Group yn fenter gymdeithasol flaenllaw sy'n ceisio codi pobl allan o dlodi.  Daeth St Giles a The Wise Group at ei gilydd i ffurfio partneriaeth gyda'r nod o gefnogi'r diwygiadau Ailsefydlu Prawf drwy gynnig gwasanaeth o ansawdd uchel wedi'i ategu gan staff sydd â phrofiad byw a chymhwysedd diwylliannol.  O ganlyniad, dyfarnwyd cytundebau i ni i ddarparu Gwasanaethau Lles Personol ar gyfer Gogledd a De Cymru. Bydd y gwasanaethau hyn yn cynnwys amrywiaeth o gymorth i droseddwyr cymunedol a'r rhai sy'n gadael carchardai gan gynnwys teuluoedd, lles emosiynol, ffordd o fyw a chysylltiadau cyswllt a chynhwysiant cymdeithasol (gan gynnwys cwrdd wrth y gatiau).

Ynghylch y cyfle cyffrous hwn
Gan weithio fel rhan o dîm aml-asiantaeth, byddwch yn darparu cymorth sydd wedi’i ganolbwyntio ar yr unigolyn i lwyth achosion o ddefnyddwyr gwasanaeth a fydd naill ai'n cyflawni dedfrydau cymunedol neu'n cael eu rhyddhau o'r carchar.  Byddwch yn ymgymryd â chynllunio asesu a gweithredu gyda defnyddwyr gwasanaethau unigol, yn creu amgylchedd diogel ac ymddiriedus, gan ddefnyddio ymarfer trawma-gwybodus i hwyluso perthynas gefnogol ac adeiladol gyda defnyddwyr gwasanaeth, ynghyd â darparu ystod o ymyriadau i ddefnyddwyr gwasanaethau sy'n cyfrannu tuag at gyflawni canlyniadau rhagnodedig.

Byddwch hefyd yn datblygu a chynnal perthnasoedd gweithio cadarnhaol gydag asiantaethau allanol, gan gynnwys y gwasanaeth prawf, carchardai, partneriaid, ac eraill a fydd yn cynorthwyo i sicrhau canlyniadau rhagnodedig i ddefnyddwyr gwasanaethau, gan sicrhau eich bod yn gweithio tuag at dargedau a chanlyniadau cytundebol o fewn amserlenni y cytunwyd arnynt.  Mae defnyddio cronfeydd data CRM y cytunwyd arnynt a chofnodi'r holl weithgaredd sy'n ymwneud â llwyth gwaith a darparu diweddariadau ac adroddiadau hefyd yn ddyletswyddau allweddol. 

Yr hyn rydym yn chwilio amdano
•  Profiad o weithio gydag asiantaethau partner naill ai fel rhan o dîm aml-asiantaeth sy'n gweithio tuag at amcanion cyffredin neu o negydu gyda’r nod o sefydlu cysylltiadau i hyrwyddo nodau prosiect
•  L3 mewn Cyngor ac Arweiniad neu gyfatebol
•  Y gallu i asesu anghenion cleientiaid a darparu cymorth wedi'i deilwra a arweinir gan gleientiaid drwy gynllunio gweithredu ac ymyriadau sy'n cynnwys cyngor, arweiniad, eiriolaeth a hyfforddi
•  Y gallu i weithio mewn dull sensitif gyda chleientiaid gan ddefnyddio strategaethau sail-trawma
•  Sgiliau TG, meithrin-perthynas a chyfathrebu nodedig, ar lafar ac yn ysgrifenedig

Sylwch fod y rôl hon yn gofyn am wiriadau DBS Oedolion Uwch a fetio HMPPS.

Yn gyfnewid am hyn, gallwch ddisgwyl cyflog cystadleuol, lwfans gwyliau hael, pensiwn staff, gweithio hyblyg, rhaglen fentora, gwasanaeth cynghori a chwnsela, talebau gofal plant, benthyciad tocyn tymor a llawer mwy.

Bydd St Giles yn gwarantu cyfweld â phob ymgeisydd anabl sy'n bodloni'r meini prawf gofynnol a nodir yn y Disgrifiad Swydd ar gyfer y swydd wag.

Rydym yn gyflogwr hyderus ecwiti a chynhwysiant. Rydym yn croesawu pob cais ac rydym yn arbennig yn annog ceisiadau gan bobl o'r mwyafrif byd-eang (du, brown, aml-dreftadaeth) a'r rhai sy'n nodi eu bod yn anabl, niwro-eang, niwroamrywiol, gydag unrhyw nodweddion gwarchodedig a/neu rwystrau neu heriau cymdeithasol. Rydym yn gwerthfawrogi'r effaith rymusol ac addysgiadol y gall pob profiad byw ac amrywiaeth meddwl ei gynnig i'r sefydliad.

I wneud cais, ewch i'n gwefan trwy'r botwm 'Gwneud cais'.

Dyddiad cau: 18th Awst 2024. 11:00pm                                    Dyddiad cyfweld: 23rd Awst 2024.