Community Development Jobs
The role: As the Complaints Team Manager, you will inspire, lead, and motivate a team of Complaint Handlers to deliver exceptional service. You will ensure our team provides a one-stop point of contact and resolution for transactional inquiries and requests, achieving 'right first time' outcomes. Your role will be pivotal in shaping a customer-focused culture and driving our values of kindness, respect, inclusivity, ambition, responsibility, and collaboration.
Key Responsibilities:
- Lead and manage a team of circa 10 Complaint Handlers
- Deliver high-quality service across multiple channels, ensuring timely and effective resolution of customer inquiries.
- Monitor team performance in real-time, implementing actions to address any issues.
- Conduct regular one-on-ones, performance reviews, career development planning, and recruitment
- Foster a culture of high performance through coaching and development.
- Manage underperformance and absence, recognising and rewarding great performance.
- Support the delivery of a new 24-hour service and digital channels for customers.
- Collaborate with colleagues across teams to ensure cohesive customer resolution and satisfaction.
- Be a visible, professional, and confident leader, demonstrating authenticity and integrity.
Requirements:
- Proven experience leading and managing a customer service team.
- Strong focus on delivering great outcomes for customers.
- Excellent communication and active listening skills.
- Demonstrated achievements in customer service.
- Confidence in decision-making and inspiring team performance.
- Experience in recruiting, nurturing, and developing professional teams.
- Strong stakeholder management skills.
- Knowledge of data quality monitoring and breach prevention.
Benefits:
- £450 yearly flexible benefit pot to use against benefits of your choice
- Flexible working
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- A chance to buy or sell holiday as part of our flexible benefits package
- A generous pension scheme matching up to 12%
- Life cover as soon as you join us
- You will be a part of our Recognition scheme where you can be gifted retail vouchers
- A range of wellbeing discounts including Gym Memberships
- A wide selection of other benefits available
Why Join Us? At Sovereign, we offer a supportive and collaborative environment where you can make a real difference. We are committed to your professional development and offer opportunities for growth and advancement.
Our mission is to positively impact our customers' lives by providing safe, high-quality homes and fostering connected communities. If you are passionate about customer service and want to lead a team that makes a difference, we want to hear from you.
The client requests no contact from agencies or media sales.
Tall Ships Youth Trust (TSYT) is a youth development outdoor learning charity which has been improving the skills and life chances of disadvantaged young people since 1956.
We envision a world where all young people strive to create better outcomes for themselves and for their communities. To do this, out on the ocean we empower young people to realise their true potential, supporting them on their journey to adulthood and for some, into volunteering and careers in the maritime sector and the blue economy.
Utilising our fleet of four 72ft Challenger yachts and a 55ft ketch, we were able to support more than 1,200 young people last year. 80% were from disadvantaged backgrounds; 40% were female; and 25% identified as belonging to the global majority. Our aim is to significantly increase the numbers we support over the next few years.
An exciting opportunity has arisen for a part time Trusts & Grants fundraiser to join our small, hardworking team.
The role holder will contribute towards achieving our ambitious yearly income target by helping to maintain our well-established Trusts & Grants portfolio, as well as identifying new funding opportunities as we seek to grow and diversify this income stream.
Responsibilities will include developing and submitting winning funding proposals, reporting on funds spent, and excellent stewardship. The role will form part of the Fundraising, Digital and Marketing team, and will sit alongside our current Trusts & Grants fundraiser, supported by the Head of Fundraising and Marketing.
The ideal candidate will have some experience in successful Trusts & Grants income generation, including report writing and demonstrating the impact of funding. They will need excellent written skills, communication skills and good attention to detail.
Our intention is for this role to be covered for three days a week, but the successful candidate will have the opportunity to negotiate their preferred working pattern.
If you’re passionate about helping young people to redefine their horizons, and this role feels like a good fit for you, we’d love to hear from you!
Please include your CV and a covering letter stating why you're a good fit for the role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high impact education programme which include practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.
As the UK’s leading university access organisation, our staff team is helping 52,000 young people each year at its 41 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.
We are seeking a talented Interim Assistant Director of Programmes and Delivery, fully committed to our widening participation cause, to join the Senior Leadership Team for 8 months.
In your role, you will ensure that our centres are working effectively, that the high quality of programme delivery to young people is maintained across the network, and that targets are monitored and met. And of course, you will need to have a genuine passion and enthusiasm for working with young people and helping them achieve their ambitions.
As a member of our Senior Leadership Team you will also play an active and key role driving forward the broader objectives of the charity including its growth plans. As a charity with social mobility as its core objective, IntoUniversity is wholly committed to equality of opportunity. We work with children and young people from a diverse range of backgrounds, and we believe that our staff team should be similarly diverse and representative.
The more inclusive we are, the better our work will be, and we recognise that we have much more to do in this regard. We are committed to building a culture where students, staff and volunteers are valued for the unique people they are. We therefore encourage applications from candidates from as wide a range as possible of ethnic, cultural and social backgrounds. In particular, we actively and warmly welcome applications from Black, Asian and minority ethnic candidates, male candidates and candidates with a disability as they are currently under-represented within IntoUniversity.
Contract
This is an interim role from September 2024 to May 2025. This role can be either full-time or part-time (0.8 FTE) - responsibilities will be adjusted proportionally for part-time candidates.
Start date
September 2024 (or as otherwise agreed)
Working hours
09:00 to 17:30, Monday to Friday.
We are a delivery organisation providing frontline educational services for young people. The role will be based at one of our centres. We are an organisation with team members at different stages of their career, including many in their first roles: We are committed to nurturing talent and providing a developmental culture for all. Our central operations team works in-person 4 days per week (or 3 days for a 0.8 FTE staff member) with 1 day from home.
Location
The role could be based in one of the following offices, with regular travel: Bradford, Birmingham, Bristol, Clacton, Great Yarmouth, Hull, Kirkby, Leeds, Leicester, London, Manchester, Norwich, Nottingham, Weston-super-Mare.
Salary
- £52,000 from September 2024.
- Plus additional London contribution of £2,600 for London-based candidates.
- (Pro rata for part-time candidate).
Annual leave
- 36 days (33 days leave inc. bank & public holidays + 3 closure days, two in December and one in July)
- + up to 5 days additional length of service entitlement (one day per year of service, up to 5)
Staff benefits
- Employer pension contributions of 6% (and up to 8% after two years)
- Year round ‘early finish’ Fridays at 4.30pm
- Employee Assistance Programme including access to medical and legal support
- Life Assurance scheme with AIG including SmartHealth service with access to 24/7 online GP appointments
- Interest-free new starter loans of up to £1,000
- Cycle to Work Scheme and Travelcard Loan Scheme
- Enhanced maternity, paternity, shared parental and adoption pay and sick pay allowances
- Staff in FOCUS – rewards, competitions and prizes across the year
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Baytree Centre (registered charity no 1175145) is a women and girls social inclusion project based in the heart of Brixton, working to support local women and girls from some of the most deprived wards in Lambeth. Inspired by Catholic Social Teaching, we aim to build confidence and self-esteem, promote aspirations, broaden horizons, and help our beneficiaries to improve life chances for themselves, their families, and their communities. Our programmes include academic activities and education support; one-to-one coaching and mentoring; skills development; and positive and well-being activities.
Pivotal to the success and delivery of the Centre’s programmes is our Fundraising Team's work to fund our programmes.
Overall Purpose of Role
The Corporate and Individual Donor Manager will play a leading role in driving our fundraising strategy, cultivating and maintaining relationships with corporate partners and individual donors to secure vital funding for our programmes. This role demands a strategic thinker with exceptional communication skills and a proven track record in donor management and fundraising.
Key Duties & Responsibilities
Corporate Donor Management
- Develop and implement a targeted corporate fundraising strategy to significantly grow corporate donations.
- Identify and research potential corporate partners, aligning their CSR objectives with the mission of The Baytree Centre.
- Create compelling proposals and presentations tailored to corporate donors, highlighting the mutual benefits of partnership.
- Establish and nurture relationships with key decision-makers within corporations, ensuring ongoing engagement and support.
- Plan and execute corporate fundraising campaigns and events to drive donor engagement and increase contributions.
- Collaborate with the Communications Manager to create bespoke corporate sponsorship packages and marketing materials.
- Monitor and evaluate the success of corporate fundraising activities, adjusting strategies as necessary to achieve targets.
Individual Donor Management
- Develop and execute a strategy to grow individual donations, including major gifts, regular giving, and one-off contributions.
- Identify and engage potential individual donors through research, networking, and targeted outreach.
- Craft personalised communication plans to build strong, long-term relationships with individual donors.
- Organise and manage donor recognition programmes and events to acknowledge and celebrate donor contributions.
- Create and launch innovative fundraising campaigns, leveraging digital platforms and social media to reach a broader audience.
- Develop and distribute impactful fundraising appeals and newsletters to inspire and retain individual donors.
- Analyse donor data to identify trends and opportunities for growth, providing regular reports to senior management.
General Responsibilities
- Collaborate with internal teams to ensure a cohesive approach to fundraising and donor engagement.
- Stay informed about fundraising trends and best practices, incorporating this knowledge into fundraising strategies.
- Provide regular performance reports and updates to the senior management team.
- Ensure compliance with fundraising regulations and ethical standards.
Person Specification
- Knowledge and experience in working with the corporate sector
- Proven experience in corporate and individual donor fundraising, preferably within the charity sector.
- Strong understanding of the fundraising landscape and donor management principles.
- Excellent communication, presentation, and interpersonal skills.
- Ability to build and maintain effective relationships with a diverse range of stakeholders.
- Strong organisational and project management skills.
- Proficiency in using fundraising databases and CRM systems.
- A proactive, results-oriented approach with the ability to work independently and as part of a team.
- Passion for the mission and values of The Baytree Centre.
The client requests no contact from agencies or media sales.
Voluntary Action Camden (VAC) has supported the voluntary and community sector in the London Borough of Camden since 1907. We do this by sharing information, fostering collaboration, and providing practical expertise to both established and new voluntary organisations. Our consultation services provide a space where groups can ask us anything, and our long-established knowledge of local organisations, services and the local community allows for reliable and sustainable collaboration with other community groups as well as strategic bodies like Camden Council and the NHS. We also provide training through our website, on-demand or in person, and offer specialist services such as social prescribing, safeguarding and mental health.
We are now seeking a new CEO to join VAC at an exciting time in our development. You will lead an experienced and passionate staff team with strong community links and diverse talents to meet the challenges for voluntary and community organisations in 21st century Camden. We wish to hear from applicants with senior leadership skills, who have the knowledge and insights around infrastructure to ensure we meet the continued needs of our local communities.
For more information, please access the information pack on our website. Anderson Quigley is acting as an advisor to Voluntary Action Camden. An executive search process is being carried out by Anderson Quigley. For more information please visit the Anderson Quigley website - Job code AQ2723.
Should you wish to discuss the role in strict confidence, please contact Aino Betts or Helene Usherwood. Contact details can be found via the application link.
The closing date for applications is noon on Friday 26 July 2024.
We're looking for a kind, compassionate and resilient Team Leader to join our Homelessness service in Kensington and Chelsea.
£31,534.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're part of one team? You'll feel at home here.
The post holder will be fully involved in all aspects of the day-to-day management of their designated service, including line managing the relevant front-line staff. You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.
Heaney Hub implements and promotes the Psychologically Informed Environment (PIE) model. This is an approach to supporting people out of homelessness, particularly those who have experienced complex trauma or are diagnosed with a personality disorder. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision, case work management and team meetings with staff and ensure that information, reporting and communication
- Responsible for the personal development of staff, identifying high performers and feeding into the organisation's succession plans
- Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
- Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations
- Deliver an out of hours on-call service for region, where required
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
- Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, networks in local business community
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is passionate and enthusiastic about his/her career and job experiences
- Is motivated towards excellence and improvement of personal performance with a can do attitude
What you'll bring:
Essential:
- Educated to degree level or equivalent
Desirable:
- Other relevant professional memberships and/or specialist qualifications are desirable
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please note will be a relocation package offered as the role is based in Cyprus.
About the role
We are seeking a versatile and experienced CAMHS nurse to work as part of our CAMHS Service to British Forces Cyprus. You will be responsible for providing a child and adolescence mental health service to individuals and families by providing a range of clinical interventions to children and young people across British Forces Cyprus (BFC) who are struggling with their mental health and require specialist support from mental health services.
You will work autonomously and carry a clinical caseload of service users requiring CAMHS intervention, utilising age-appropriate interventions in line with NICE Guidelines.
You will report to the Locality Team Leader and will be supported by the Clinical Advisor for CAMHS.
About the team
There are 3 SSAFA locality Community Health teams in Cyprus, each team is led by a Locality Team Leader; the teams consist of Midwives, Health Visitors, School Nurses, Community Children’s Nurses, CAMHS, Dietitian and Speech and Language Therapists. The Community Health Service is supported by a Child Consultant Psychiatrist and a Community Paediatrician who provide a peripatetic visiting service from the UK.
About you
To carry out this role successfully you will be a Registered Mental Health Nurse, with relevant post qualification experience. Experience of work within a military environment would be an advantage. You will have a good working knowledge and understanding of safeguarding, with the opportunity to facilitate safeguarding training and participate in Family and Children in Need Supervision.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 2022 our trained teams of volunteers and employees helped more than 59,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Midnight (GMT) on Wednesday 17 July 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: Wednesday 24 July 2024
We are looking for an applicant who is bright, well-organised, enthusiastic and committed to access to justice. The role is a unique opportunity to work closely with the CEO to ensure the smooth delivery of LAG’s publications and events. The applicant will be able to develop their skill set by working in a dynamic team with a range of skills.
The successful candidate will get to attend interesting events, develop their writing/editing skills and be part of the friendly LAG team. As LAG is at the heart of the social justice community, the successful candidate will work closely with our partner organisations including leading law firms, chambers, community advice organisations and NGOs.
Working for an independent book publisher, the Events and Communications Coordinator will be involved in the day to day running of publications and work with our editor and authors.
This is an exciting time to be joining LAG as we are moving to more digital formats and looking towards disseminating wider knowledge and campaigning within the legal community and society. This role offers a great opportunity to learn more about the social justice landscape and to make a positive contribution to LAG’s work.
Principal duties:
Publishing (books and magazine)
- Assisting the editorial board with commissioning decisions
- Supporting LAG’s publisher as required
- Relationship management with authors
- Customer administration
- Key customer accounts management
Training and events
- Supporting the Training Lead with event logistics
- Coordination of online and in person seminars/conferences/training
- Marketing of events and preparation of materials
Communications
- Social media posts
- Assisting with the development LAG’s online presence
- Administration of mailing and marketing software
- Liaising with Publisher and Training Lead to develop marketing strategies
Customer Service
- Assisting customer service when cover required for customer queries
- Member and subscriber database administration
- Website administration
- Point of contact for subscription agencies
General Administrative tasks
- Notetaking at internal and external meetings
- Co-ordinate staff meetings and sub-groups, including collating and circulating papers, coordinating logistics and meeting spaces (in person or online)
- General administrative support
This list is indicative only, not exhaustive. It is intended to reflect a range of duties the post-holder will be expected to perform but additional duties commensurate with the role may be required. The job description will be reviewed from time to time and may change in light of experience and changing circumstances, in consultation with the post holder.
Please see the attached job pack for full details and person specification.
The client requests no contact from agencies or media sales.
Main Purpose of the Job
The Digital Enabler will work with the District Leadership Team and the Communications Officer to build the digital communications capacity of the District at every level, to facilitate effective participation by all members in the life of the church in the North West District, and to make use of new opportunities for mission and community-building in the digital sphere.
Key Responsibilities
1.Ensure that the District leadership is able to fulfil its responsibilities by ensuring there are reliable digital platforms for online, live-streamed and recorded meetings and events, for electronic dissemination of information (via web, social media and mailings), and audio and video recording and sharing..
2.Enable all members of churches in the District to have the opportunity for participation in District forums and events, and to receive information from their District and Circuits.
3.Co-operate with District and Circuit leaders, ministers and pioneers in the development of new forms of mission and church communities using a range of digital resources.
Key Tasks
Training and Support
1.Create a digital strategy for the District, identifying the essential resources and support needed to enable full participation at every level, and the opportunities for missional work in the online world.
2.Support the administration and governance of the District by facilitating online synods, committees and consultations.
3.Build a network of “digital champions” within Circuits and provide advice and support for local training and capacity building.
4.Devise and deliver online training courses for Circuits and churches.
5.Develop a “Digital Community of Practice” across the District, and linking where appropriate across the Connexion, which will envisage and create new ways of being and growing church in the digital age.
6.Work with safeguarding officers to raise awareness of digital safeguarding issues, and create usable information and guidelines for Circuits and churches.
Facilities and Resources
1.Work with the Communications Officer in building and maintaining the District’s online presence, including the website and social media.
2.Develop a range of digital tools and resources for the use of the District and its Circuits, and assist in their implementation. (These could include servicing local website and social media initiatives, plan-making and emailing applications.)
3.Collect and disseminate information on digital specialists in the District who can serve Circuits and churches. (This could include graphic designers, web and database programmers, audio-visual and streaming experts and others.)
Events and Online Communities
1.Provide technical support for online and live-streamed District events, including advertising, registration and ticketing, online and streaming facilities.
2.Work with the Mission Area Leads, Circuits and pioneers in implementing digital services, online communities and missional initiatives.
Personal Training and Growth
1.Maintain an awareness of changes in digital applications and resources, and consider how they can be used in the District.
2.Identify opportunities to expand knowledge and understanding, including by appropriate courses.
3.Reflect theologically on issues around faith in the digital world, and the opportunities for sharing the gospel by these means.
The client requests no contact from agencies or media sales.
About the role:
We are looking for an organised and proactive Project Administrator to join our team. You will provide essential administrative support to the Project Lead. Primarily focused on East Cheshire NHS Trust, you will assist in the running of our volunteer management contracts by recruiting and liaising with volunteers and other relevant stakeholders, coordinating day to day cover of volunteers and supporting with volunteer events.
What we are looking for:
This role is suited to someone who is looking for an opportunity to develop new, or re-hone previously obtained, skills with a view to expanding within post. You might be seeking to re-enter the workforce following some time away for any number of reasons, so your previous work experience is less important to us than your current commitment and approach to the job.
This role is currently designed to be task oriented, allowing the post holder to learn on the go; but there is room to develop if wanted. A number of different skills might be helpful for the post holder, including strong organisational approach, a willingness to learn, good communication and interpersonal skills and the ability to be self motivated.
We know that our staff team is better when it reflects the communities we seek to serve. We are particularly keen to speak with candidates who might not currently see themselves as part of our make-up. This includes those from Roma, Gypsy and Traveller communities and other racially marginalised backgrounds.
What we can offer:
We're a small, passionate, and hardworking team where everyone’s input is encouraged and valued. We will develop a professional development plan tailored to you as an individual and will support a range of training opportunities.
• Salary of £21,500FTE (this role is 0.5 FTE, therefore pro rata: £10,750)
• 25 days’ starting annual leave, plus bank holidays and up to 3 days during the Christmas period
• We will also support staff to take additional time to fulfil volunteering roles
Key Responsibilities:
1. Provide administrative support to the Project Lead, including managing documents, scheduling meetings, and maintaining records.
2. Assist in the development, implementation, and optimisation of operational processes to enhance efficiency and productivity.
3. Assist in the recruitment of volunteers to East Cheshire NHS Trust.
4. Supporting with volunteer engagement, communications and events.
5. Coordinate and liaise with colleagues to ensure seamless collaboration and integration of operational activities.
6. Liaise with external stakeholders to facilitate effective communication, collaboration, and relationship management.
7. Assist in the preparation of reports, presentations, and documentation related to operational activities.
General Responsibilities as a CVSCE employee:
8. Contribute to the financial health of the organisation through positive compliance with relevant budgetary requirements and processes
9. Contribute to the general high-quality culture of the organisation through active engagement with HR processes
10. Commitment to the values of the organisation, demonstrably applying them to the day-to-day activities of the role
The client requests no contact from agencies or media sales.
We aim to enrich people’s quality of life by relieving symptoms such as pain, breathlessness and other distressing problems through the skills of our experienced, caring teams.
The Butterfly Hospice Trust is seeking a dynamic and visionary Chief Executive Officer to lead our organisation into its growth and next phase of our exciting future.
Role responsibilities:
- Leads and delivers on the strategic direction of the Trust, ensuring the vision and objectives are clearly documented and regularly communicated to all relevant parties, both internally and externally.
- Maintain an understanding of key projects within the Trust’s portfolio.
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Foster a collaborative and supportive work environment where all employees can flourish and have a sense of purpose.
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Lead the effective and efficient delivery of the Trust’s programmes, identifying new partnerships and business development opportunities.
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Represent the Trust externally, shaping its image and reputation through regular interaction with the Lincolnshire ICB, Health partners, Voluntary Engagement Team, the media and the public.
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Oversee the financial performance of the Trust, ensuring its financial health and sustainability.
Employee Benefits:
- 30 days of annual leave + Bank Holidays
- Free Parking
For the full job description, please see the attachement below.
The client requests no contact from agencies or media sales.
Enhanced Support Worker
We're looking for a kind, compassionate and resilient Enhance Support Worker to join our RBKC Heaney Cluster Service service in Ladbroke Grove.
£25,937.60 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
The Heaney Cluster an intensively supported housing scheme for the most challenging customers in the borough. The majority of the customers come with a history of entrenched rough sleeping; often coupled with enduring mental health difficulties. The aim is to offer a home to those who would have difficulty finding accommodation because of their lifestyle choices involving extreme drug and alcohol misuse. The high support hostel caters for eleven service users with complex needs and is staffed 24 hours a day with the minimum of three staff on duty. The medium support services are staffed from 9am to 9pm where the customers present with varying degrees of mental health issues.
Enhanced Support Workers will devise person centered support plans with customers to help them develop the life skills they require to meet their needs and goals. This will include sign posting them to the local drug and alcohol services to address substance misuse issues. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
* Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager.
* Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
* Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
* Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
* Develop and maintain links with all key agencies and service providers in the local community
* Develop knowledge around the local mental health system to ensure customers receive the best treatment available
* Lead on an area of specialism (e.g. ETE, health and wellbeing) and build partnerships and develop internal and external opportunities for service-users in this area
* Empower customers to ensure they receive the service and benefits they are entitled to
* Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
* Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
* Adhere to Look Ahead's Policies and Procedures
* Engage in learning and development activity to increase knowledge and skills
* Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Approachable and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Flexible
* Open to feedback and self development
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is essentially customer-focused
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Desirable:
- Experience of working with complex needs/ street homeless
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Slavery is the fastest growing crime in the world. There are thought to be 40 million people enslaved worldwide and, based on our own research using police data, more than 100,000 victims in the UK alone.
Justice & Care is an anti-slavery organisation working internationally to address slavery and human trafficking, provide release and care for victims, dismantle criminal networks and bring perpetrators to justice. It works to protect communities at risk from traffickers and spark systemic change by working with policy makers and other key stakeholders.
Our Purpose: Joining forces to end modern slavery.
Our Mission: By bringing together specialists, we work to prevent slavery, to release and care for victims, to uncover and dismantle criminal networks and to spark systemic change.
Our Values: As an organisation we have a set of core values that underpin and inform all we do:
• We are collaborative
• We are courageous
• We are experts
• We are relentless
• We are pioneering
This role
We are recruiting for an experienced senior HR professional to take ownership of all UK HR functions within the organisation, building on the structures already in place to ensure we are a supportive and dynamic place to work.
Justice and Care is at an exciting moment with the imminent launch of a new ten-year strategy and this role will be at the forefront of helping the organisation thrive as we seek to increase our impact.
The Head of HR is a standalone role but will work closely with the Global leadership team and form part of the UK Leadership team. They will be responsible for managing the day-to-day HR operations, overseeing recruitment, employee relations, employee experience, learning and development, reward, talent management, people analytics, EDI and wellbeing.
Your main responsibilities will include;
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Developing and delivering a forward-thinking People Strategy.
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Leading on all people-related activities throughout the full employee life cycle including recruitment and onboarding, performance management, leavers, and related policies and systems.
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Leading on the development, updating and day-to-day implementation of progressive HR policies and processes.
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Leading on all employee relations matters ensuring are handled fairly and consistently in line with legal requirements and Justice and Care’s policies and procedures.
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Implementing and overseeing all learning and development and training programmes within the organisation.
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Managing the HR System ensuring it holds accurate information on all staff
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Ensure we have in place robust and competitive pay and reward frameworks, supporting high performance and career progression.
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Work with the Director of Finance and the Finance team to ensure the accurate processing of payroll.
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Line manage the Executive Assistant/Team Administrator.
Please visit our website to view the full job description and for details of how to apply.
The client requests no contact from agencies or media sales.
We have a rare opportunity to join our team in a key strategic and operational role as Programme Manager. Working as part of a Collaborative, Responsive, Enterprising, Playful and Reflective team (Our Values!), you will lead and develop our projects and programmes with young people and adults for the South London communities we serve.
We believe that music and media, delivered in a socially and culturally relevant way, have the power to positively change and shape people’s lives. Our purpose-built 3-story base in Brixton houses recording studios, a band rehearsal space, a production suite with top industry standard tech and software. Our work takes place mainly onsite with some community-based work in hospitals or at events.
This opportunity comes at a really exciting time for Raw Material. We are soon returning to our own building which by the end of 2024 will be refurbished via a £1.1m capital fundraising campaign to improve our operational capabilities and develop income generation opportunities and new facilities for the community, with a coworking offer and an increased hires and events programme.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Senior Campaigner
Job Description & Person Specification
Reports to: Director of Campaigns
Salary: £43,200 pro rata (£34,560 per annum for 4 days a week)
Contract: 4-5 days per week (30-37.5 hours), with flexibility over working hours (core hours 10.00-16.00).
Start date: As soon as possible.
Location: This role is based in London at our offices in Tottenham Hale, with possibility of hybrid working at home and in the office (minimum attendance in the office is 1 day per week on average.)
Duration: 12-month initial contract, with the possibility of extension subject to funding.
Anti-oppressive statement: Feedback is actively seeking to move through an anti-racist and anti-oppressive journey in every aspect of its work. We acknowledge that the environmental sector is less open to people from under-represented backgrounds, and we are strongly committed to identifying and correcting where we may be perpetuating patriarchal, white supremacist values and other forms of oppression in our organisational culture, partnerships, and community work. We especially want to hear from you if you feel that you have lived experience of power structures preventing you from accessing opportunities like this.
ABOUT US
Feedback is a UK- and Netherlands-based campaign group working for food that is good for people and planet. We want a world where:
• All people have secure access to delicious, culturally appropriate food that is nutritious and does not cause environmental harm
• Global supply chains, farming and fishing contribute to food sovereignty, good livelihoods, mitigate climate change and enable nature to thrive
• Communities have agency to create food economies that are inclusive, equitable, resilient and celebratory
To meet these objectives, we carry out the following activities:
• We delegitimize corporations
• We ideate and advocate for policy change and regulation
• We nurture community agency
• We widen our circle of allies
• We change culture and public discourse
ABOUT THE ROLE:
This is an exciting role for an experienced campaigner (5-7+ years) to lead the design, development and delivery of a new campaign exposing the food security, environmental, climate, health and human right abuses and global injustice issues linked to the production and use of synthetic fertilisers.
CORE RESPONSIBILITIES:
1. Working closely with the Director of Campaigns, the Executive Director and other senior colleagues, lead the design and development of Feedback’s new campaign on industrial, fossil-fuel based agriculture reliant on synthetic fertilisers, formulating robust and striking policy positions and campaign asks that will result in socially equitable outcomes. During your first three months at Feedback you will:
a. Create an internal knowledge base on key aspects of fertiliser production and use based on a comprehensive review of the relevant technical and scientific literature;
b. Conduct supply chain mapping and scoping on corporate structures, ownership and market dynamics;
c. Build a network of allies supportive of our core objectives;
d. Build understanding of the interface between the livestock and fertiliser agendas.
2. Project manage implementation of Feedback’s fossil agriculture/ synthetic fertiliser campaign, which we currently plan to launch at COP29 in Azerbaijan;
3. Undertake research and analysis and produce high quality written campaign materials including reports, briefings, factsheets and open letters;
4. Produce written content for Feedback’s social media channels (e.g. blogs, posts);
5. Monitor key market and political/regulatory developments;
6. Build strategic relationships with journalists and represent Feedback in the media;
7. Engage at senior level with corporate executives and institutional representatives;
8. Represent Feedback at external meetings and conferences to engage and influence decision makers;
9. Participate in civil society coalitions and build a strong and effective network of like-minded organisations supportive of our work;
10. Commission research and manage external contractors where required;
11. Track and evaluate campaign impact;
12. Manage campaign budget and provide updates on campaign highlights to donors as required.
PERSON SPECIFICATION
Essential requirements:
· Knowledge of global food systems and/or global energy systems issues and ability to quickly master a technical brief;
· Experience working on a global campaign;
· Experience working with the media;
· Excellent writing skills and confident public speaker;
· Ability to work autonomously;
· Flexibility, an appetite for teamwork and a learning mindset;
· Ability to attend Feedback’s office in London with minimum attendance of 1 day per week on average, and to undertake occasional international travel.
· A commitment to the objectives and core values of Feedback - Collaboration, Celebration, Audacity, Solidarity, Impact.
· A commitment to Feedback’s vision of a food system that regenerates nature and sustain us all on a fair basis.
· A commitment to Feedback’s anti-oppression work.
HOW TO APPLY
Please apply via Charity Jobs with a CV and cover letter (no longer than 2 pages) explaining how you meet the person specification and why you would like to work at Feedback. Please view the full job description and person specification for more information.
Deadline to apply: 9am, Thursday 11th July 2024
Successful candidates for interview will be notified by Thursday 18th July 2024.
Interviews will be held on Monday 22nd July 2024
Please apply via Charity Jobs with a CV and cover letter (no longer than 2 pages) explaining how you meet the person specification and why you would like to work at Feedback. Please view the full job description and person specification for more information.
Deadline to apply: 9am, Thursday 11th July 2024
Successful candidates for interview will be notified by Thursday 18th July 2024.
Interviews will be held on Monday 22nd July 2024
The client requests no contact from agencies or media sales.