Communications Planning And Strategy Manager Jobs
The main purpose of this role is to provide energy advice to householders by telephone and email. You will be expected to provide information to help householders and clients access the appropriate support while maintaining accurate and detailed records of all interactions with clients.
Pay and conditions
- The role is fixed term (12 Months), full-time (37.5 hours per week). We will consider application for a minimum of 22.5 hours per week.
- The salary for the role will be £23,465.
- You will be entitled to 25 days paid holiday (plus statutory holidays).
CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.
We will pay fees and expenses on relevant training courses.
Specific responsibilities
An applicant appointed to the role will be expected to:
- To work on the advice line and/or other telephone advice projects making and receiving calls from people who may need help with energy related issues.
- To record client details and use knowledge to assess help and support needed.
- To refer clients onto other support organisations in their area as appropriate.
- To identify energy improvements that can be made to clients’ properties and refer to installers who can fit them.
- To help vulnerable clients make applications for grants and switch energy tariffs where appropriate.
- To listen attentively to callers (some of whom may be in distress) and respond to their needs in an empathetic way.
- To be familiar with and adhere to advice line protocol, processes and procedures.
To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
Essential attributes for this role include:
- Minimum Maths/English GSCE or equivalent.
- Experience of giving advice, customer service or helping others in some capacity.
- Ability to respond to clients in a respectful and engaging manner.
- Ability to work in a team.
- Ability to maintain admin systems independently and accurately.
- Able to take responsibility for your own work and seek support where necessary.
- Highly organised at managing time and workload.
- Skilled in use of MS office applications including Word, Excel and Outlook.
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
How to apply
To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.
The closing date for applications is 17:00 on Monday 18 November 2024.
Interviews are expected to take place Tuesday 26 November and Wednesday 27 November 2024, though this is subject to change.
If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.
Registered Charity The client requests no contact from agencies or media sales.
Thank you!
A rare opportunity for a Chief Executive Officer to join Vibrance. Due to the retirement of our current Chief Executive, we have an exciting opportunity for a new CEO, as we approach our 35th anniversary year and continue our mission to provide high quality, sustainable and viable person-centred services.
Vibrance is a registered charity supporting adults with a disability in London and Essex. We encourage a working environment that at its core is inclusive and pioneering. Vibrance is proud to have earned both the Investors in People Silver accreditation and ranked in the Sunday Times ‘Best Companies to work for’ list.
You will join us full-time, on a competitive salary of between £100,000 - £120,000. Flexible working, with the expectation for you to travel regularly to our services and attend regular meetings at our head office in Bethnal Green.
Skills and experience of our ideal Chief Executive Officer:
• Extensive experience in a senior leadership role, preferably at CEO level, within the non-profit and/or Health and Social Care sectors.
• Experience and involvement in successful capital campaigns and major fundraising initiatives.
• Experience of working with a Board of Trustees.
• A track record of organisational growth and development, with a focus on sustainability and impact.
• Strong financial acumen, with experience in budget management and financial reporting.
• Strong understanding of regulatory requirements such as those of CQC.
• Strategic thinking: Ability to develop long-term goals, vision, and strategy for the organisation, aligning all activities toward achieving these objectives.
• Performance management: Ability to set performance targets, monitor progress and implement corrective actions as needed.
• Sector expertise: In-depth understanding of the sector in which Vibrance operates, including trends, challenges, and opportunities.
Personal qualities:
• Visionary leadership: Ability to inspire and guide the organisation and all who work there toward growth and innovation, while remaining committed to its core mission and values, and to get the best out of a team of diverse and talented individuals.
• Passion and commitment: A passion for supporting people with disabilities and a deep commitment to making a difference.
• Empathy: Ability to understand the aspirations, needs and motivations of both those we support and work with us.
• Persuasiveness and effective communication: Ability to persuade and motivate stakeholders, including employees, Board members, donors, and external partners, and to convey complex ideas persuasively and clearly orally and in writing.
• Emotional intelligence: Ability to understand and manage own emotions, as well as those of others, and to foster strong relationships and a positive organisational culture.
• Dealing with conflict: Ability to navigate and resolve conflicts within the organisation effectively, ensuring a collaborative and productive work environment.
• Adaptability and resilience: Ability to adapt to changing circumstances and unexpected challenges while remaining focused on long-term goals, and to remain focused, motivated, and effective in the face of adversity or setbacks.
• Integrity: Unwavering commitment to ethical leadership, transparency, and accountability in all actions and decisions in line with our core values.
In return for your skills, knowledge, and experience, you’ll enjoy:
• Generous holiday entitlement
• Simply Health Optimise Health Plan
• Membership of the SHPS Direct DC pension scheme
• Mindful Employer Employee Assistance Programme (24 hours)
• Enhanced Maternity & Paternity Pay
• Flexible Working Options
• Learning & Development
• Long Service Awards
Vibrance welcomes applications from all sections of the community including from people with disabilities. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who satisfy the essential criteria for a job vacancy and consider them on their abilities.
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Thank you!
JOB SUMMARY
Job Title: Refuge Support Worker
Location: Lichfield Staffordshire
Contract Duration: Permanent Position
Salary: £23,870
Hours of Work: 2 x Positions available (26 hours per week & 30 hours per week)
(30 hours per week PRO RATA £19,096)
(26 hours per week PRO RATA £ 16,550)
This post is open to women only, under the Equality Act 2010 pursuant to Schedule 9, Part 1. We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability.
About Pathway Project
We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire. We offer a range of support services and run two refuges in confidential locations. We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear. Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year. We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice. We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and care to all who need us. Pathway Project believes in working as a cohesive team and are service user led. Our helpline is access to all and is open 24 hours a day, 365 days a year.
Why work for us?
Pathway Project is an inspiring place to be, we are a charity with big ambitions and huge energy. We are currently evolving a bold new strategy and a passion for excellence in service delivery. Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans. It’s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey. We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority or under-represented groups.
We offer the following benefits:
· 25 days paid leave plus statutory holidays (pro rata)
· A competitive pension scheme
· Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families
We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role.
About the role
We are recruiting for two staff positions to join our dedicated team of professional staff who deliver support for women and their dependent children, who are escaping domestic abuse through accommodation in one of our Pathway Project intensive support centres.
Working within a framework of support the post holder will be able to deliver social, emotional and practical support to individuals to support them on their journey to being a survivor. The ability to support clients in this circumstance is an absolute privilege and our clients deserve and receive the very best support the team are able to provide.
The postholder will join this supportive and caring team working a shift system to ensure there is 24/7 support available in our intensive support accommodation based in Lichfield. This will involve working flexible hours, covering a rolling shift pattern which includes weekdays, weekends, evenings and overnight sleeping shifts. The postholder will support clients by handholding and supporting attendance at external appointments as well as supporting their emotional and practical recovery. This is an incredibly challenging role which is immensely rewarding.
Access to transport and a full clean driving license is an advantage.
MAIN DUTIES AND RESPONSIBILITIES
o To admit victims of emotional, physical, and/or sexual abuse, into one of our intensive support centres, as well as any children who may be in their care, and handle any subsequent emergencies in line with Pathway's standards and procedures.
o To provide advice and guidance to service users within the refuge and on the helpline.
o To keep and maintain accurate records with regards to service users. This paperwork will be consistent across both sites and will be subject to a monthly case review.
o To chair house meetings with service users.
o To provide support and advocacy to service users of the project, including transporting to and attending necessary appointments and court.
o To provide one to one support to deal with a variety of emotional and practical needs that service users may present with.
o To liaise with other agencies both statutory and voluntary, on behalf of service users, to enable them to access services.
o Representing Pathway and their service users at CAF’s, core groups and case conferences.
o To ensure that the cleaning rota is adhered to, and that accommodation is clean and all relevant equipment provided is maintained.
o To support management, or where necessary to conduct yourself, the delivery of disciplinary action. This may also include evictions.
o To ensure that service users abide by their license agreement and house rules and to make recommendations to management with regards to disciplinary action required where service users have breached their license agreement and house rules.
o To help review health and safety regulations and conduct fire drills.
o To maintain confidentiality and information sharing protocols in line with Pathway’s policy and procedures.
o To help with the resettlement of service users in the local community, to secure a successful transition.
o To assist service users with benefit claims and advice.
o To work closely with other support workers within Pathway and to ensure that service users have full access to all available services.
Essential Experience
- Formal qualification appropriate for the area of work or 12 months relevant work/volunteer experience.
- Working knowledge of voluntary/statutory sector
- Knowledge of voluntary and statutory agencies relevant to women suffering domestic abuse.
- Confident in dealing with multi agency work.
- Ability to work with people and relate across a wide range of individuals and organisations.
- Confident and assertive manner
- Effective communicator bith verbally and written
- Reliable, confident and able to cope under pressure
- Non judgemental and accepting of others
- Ability to relate with empathy to clients
- Able to cope with emotionally charged pressurised work
- Must agree to an enhanced DBS check
- Must be able to participate in a rolling shift pattern which includes weekdays, weekends and overnight sleeping shifts.
- Ability to be flexible to meet the demands of the organisation.
- Ability to keep accurate records.
- Ability to work in a team, motivating and supporting other team members.
Desirable Experience
- Good knowledge of welfare rights and legislation affecting this client group.
- Understanding of Safeguarding and or experience of application of a Safeguarding policy
- Must have a driving licence and access to a car for work use.
- Physically fit and able to use stairs
Other information:
Pathway Project is committed to equal opportunities and welcomes diversity across our services. All of our employees are required to adhere to our Equality & Diversity policies and to challenge discrimination wherever it is appropriate.
We strive to be as inclusive as is possible and look to recruit individuals with the right skills, experience and attitude, however, for genuine occupational requirement reasons we are looking to appoint a female only for this post (exemption under the Equality Act 2010 Part 1 Schedule 9.
The role is subject to receiving satisfactory references, Enhanced Disclosure and Barring Service check, plus a probationary period.
How to apply:
Please send a full CV together with a covering letter indicating why you meet the essential criteria In no more than 2 sides of A4 by email.
Closing date – 5pm Sunday 17th November 2024
This post is open to women only, under the Equality Act 2010 pursuant to Schedule 9, Part 1. We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability .
The client requests no contact from agencies or media sales.