Contract Communications Manager Jobs

In a dynamic and values-driven environment, this is an exciting role with a combination of shaping the fundraising strategy, pursuing specific high-value opportunities, and building the fundraising capacity of a wider team of colleagues in different departments.

Citizens UK is the UK’s biggest, most diverse, and most effective people-powered alliance. 

We bring together everyday people and local organisations to build a better, fairer society. Together, we make change on the issues that matter, from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign.

We have 600 local community organisations in membership, 4,000+ active community leaders, 15,000 Living Wage employers, and have improved millions of lives through hundreds of successful local and national campaigns.

In a dynamic and values-driven environment, this is an exciting role with a combination of shaping the fundraising strategy, pursuing specific high-value opportunities, and building the fundraising capacity of a wider team of colleagues in different departments. This role reports to the Director of Finance and Operations and sits in the HQ team alongside our communications and campaign functions. At Citizens UK, fundraising is a shared responsibility across teams and we have a growing income base from a range of sources. This role will provide expertise and coordination to maximise the fundraising success of colleagues in different teams, while also supporting and/or leading on some cross-organisation major opportunities. We are looking for someone with some experience and knowledge of fundraising, particularly with UK grants and foundations, and someone who’s keen to bring their expertise and skills together with others to achieve success. 

Role Purpose

To support the development of high quality, trustworthy, current and effective information resources for the lupus community. This role plays an important part in our work to empower people living with lupus and supporting families and carers impacted by a diagnosis of lupus.

Key Responsibilities

Delivery

• Help to review, update and co-develop health information content for the lupus community in line with our schedule, maintaining a high standard of evidence-based information production, following appropriate criteria for accreditation by professional organisations. This could include support with research, liaising with external experts for input and review, copy writing, proof reading and production (including design).
• Work with colleagues, healthcare professionals and people with lived experience of lupus to codevelop high quality information resources.
• Communicate health-related updates, such as website articles on changes to access to vaccinations.
• Respond to emailed queries related to lupus and related conditions, health system access, treatments, etc.
• Support with co-ordinating the production of the charity’s magazine 3 times a year. 

Other

• Uphold the values and expectations of LUPUS UK.
• Carry out other duties relevant to your post as reasonably required.
• Occasional evening and weekend working and travel may be required to support our broader activities. 

Qualifications and Experience

• Experience communicating complex information in plain language, considering the needs of the intended audience.
• Working with a range of key stakeholders to develop information.
• Experience of working within a team.
• Communicating complex health, scientific, or research information (desirable).
• Experience in engaging those living with a long-term health condition and/or young people/families, in the co-production of information (desirable). 

Knowledge and Skills

• Ability to critically analyse health information.
• Excellent communication skills and ability to develop effective partnership working.
• Excellent organisational skills
• Excellent attention to detail, with proven editing and proof-reading skills.
• Able to deal with confidential data and demonstrate high levels of discretion.
• Strong knowledge of Microsoft Office applications including Word, Outlook and Excel.
• Skilled in critically analysing published scientific and medical research to ensure health information is accurate and evidence-based (desirable).
• Familiarity with the PIF Tick scheme and guidance (desirable).

Values and Behaviours

• Able to uphold and champion the values of LUPUS UK, demonstrating high standards of integrity, accountability, respect for others, courtesy and professionalism.
• Passionate about the work of LUPUS UK and working in a non-profit environment with a focus on health and disability
• Demonstrable empathy for service users and a commitment to understanding and addressing the challenges they experience.
• Actively committed to the growth of equality of opportunity and diversity.
• An enthusiastic and flexible approach and willing to support colleagues.
• Commitment to continual professional development and willing to give and receive constructive feedback.
• A positive, can-do attitude and willingness to help with tasks outside normal duties. Ability to critically analyse health information. 

Please reseve the following dates in your diary when you apply:

Final interviews (in person) - Friday 19th July 2024

This Social Media Content Creator role is a fantastic opportunity to combine your in-depth understanding of the different social media platforms and your creative approach to content creation strategies.

Greenpeace is an international network of non profit campaigning organisations operating in over 55 countries. Our independence and global reach enable us to stand for positive change through action in order to defend nature and promote peace. We investigate and expose global environmental problems, confront those in positions of power and present alternative solutions.

To inspire people to take action on environmental issues, we want you to create engaging and impactful content on Facebook, X (formally known as Twitter), Instagram, TikTok, Threads, plus emerging platforms. In doing so, you’ll be expected to draw on all your knowledge of the unique features and best practices for each platform, and to develop your ability to create appealing, informative copy, video and images that resonate with our audiences.

As a core member of our Social Response Team, you will play a key part in developing and delivering rapid-response social media content based on the daily news cycle and major events. You’ll also work with our video production team to produce high-quality videos that showcase the organisation's environmental campaigns and initiatives.

Location: Islington, London. Our hybrid working model enables us to enjoy the benefits of both office based and remote working. We ask that staff work from the office in Islington 40% of their time, with 20% required as a minimum. Reasonable adjustments as well as specific office based needs will be considered for those with long term health conditions and disabilities.

What we're looking for:

• Proven experience creating engaging and evolving social media content across multiple platforms, including Facebook, X (formally known as Twitter), Instagram and TikTok.
• Experience analysing and responding to opportunities in the news cycle to push key messages and drive engagement – ideally on the environment and politics.
• Ability to conceptualise and produce rapid response videos that resonate with target audiences to drive engagement – ideally including presenting on-camera.
• Exceptional written and verbal communication, with the ability to craft compelling captions, video scripts and talking points.
• Ability to analyse and draw insights from metrics and apply to future content.
• Understanding of how Greenpeace’s anti-racism commitments and the broader principles of justice, equity, diversity, inclusion and safety apply to social media.
• Flexibility to work occasional evenings and weekends, particularly during campaign launches or events – plus willingness to travel occasionally.

We give you:

You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply.

We are happy to consider flexible working requests as part of the recruitment process. 

Our commitment to diversity: Greenpeace UK is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in environmental and campaigning organisations and we’re committed to doing what we can to correct this. We are particularly keen to receive applications from people of colour; people with disabilities; people who identify as being LGBTQIA; people who have a mental health condition; and people who identify as working class now or in the past.

To Apply
For further information, and to apply, click the apply button.

Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law

CLOSING DATE: 9.00 am 17th July

INTERVIEWS: 30th and 31st July

About Affinity Trust

At Affinity Trust, we are committed to making a difference in the lives of people with learning disabilities and autistic people. With over 30 years of dedicated service, we champion inclusivity, support independence, and create opportunities for the people we support, enabling them to live their lives in their way.

Position: Integrated Care Systems Lead

Contract: Two-year, fixed term basis. Applications for full or part-time are welcome

Salary: £60,000 (pro-rata if working part-time)

Location: Home-based role

Flexible, with a requirement to travel across our operational areas in the UK.

The Role

As our Integrated Care Systems Lead, you will play a pivotal role in steering Affinity Trust's engagement with Integrated Care Systems (ICSs) across the UK. Your primary focus will be building robust relationships with ICSs, aligning our services with their strategic ambitions, and securing new social care contracts. This role is critical in ensuring Affinity Trust is positioned as a partner of choice within the evolving health and social care landscape, providing innovative and person-centred services to support people with learning disabilities and autistic people

Why Join Us?

• Impactful Work: Make a tangible difference in the lives of people we support.
• Career Development: Opportunities for professional growth in a supportive environment.
• Competitive Salary and benefits package, including a focus on work-life balance.
• Inclusive Culture: Be part of a diverse team that values every individual’s contribution.

How to Apply

We're excited to hear from experienced professionals who are passionate about shaping the commissioning landscape for health and social care. Please share your CV and a cover letter explaining why you're a perfect match for the role and why you would like to be a member of the Affinity Trust team.

Application Deadline: 01 July 2024

Affinity Trust is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage applications from all sections of the community.

Purpose of the post
To lead the development of Voluntary, Community and Social Enterprise sector (VCSE) voice and influence in the Bradford District and Craven Health and Care Partnership. To support good population health and health inequality ambitions, specifically relating to healthy minds, children, young people and families and healthy communities.

To lead the development of valuable feedback loops between advocates and the VCSE sector, and to collaborate with the VCSA Insight and Impact Manager to produce insight reports that can be used to further influence system decisions.

To develop and maintain relationships with a variety of stakeholders operating at grassroots and strategic levels to ensure Health and Social Care services are being designed and commissioned with insight from the VCSE.

Background
This is an exciting new opportunity to develop a strategic approach to VCSE voice and influence across the Bradford District and Craven Health and Care Partnership to support good population health and health inequality ambitions, specifically relating to healthy minds, children young prole and families and healthy communities. These are three of the five priorities for our Bradford District and Craven Health and Care Partnership.

Our Bradford District and Craven Health and Care Partnership, in collaboration with Bradford Council and VCSE infrastructure support organisations, have commissioned a new transitional VCSE Activation Contract.

This contract will:

• Strengthen the Sector – through improving the capability of, and address weaknesses in, organisations that directly divert citizens from the statutory health and social care system.
• Activate the Voice and Influence of Citizens and the VCSE Sector to ensure insight and experience of diverse citizens and VCSE organisations inform and support activity which takes pressure off front line health and social care services.
• And will seek out the voices and insight of the most marginalised communities and those of the VCSE organisations that are working with and supporting those groups to achieve the outcome described above. This citizen voice is a key theme to how we make decisions across our place – Bradford District and Craven.

During this coming year we will work together as partners to focus on our shared ambition of people living ‘happy, healthy at home.’ Specifically, taking pressure off front health and care front line services, including children and young people’s services.

Special conditions
As part of this role, you will be required to work and travel across the Bradford District and Craven. While the VCS Alliance supports hybrid working, there is an expectation that you will be based at the office for at least two days per week.

Benefits
28 days annual leave per year (Pro Rata) plus bank holidays, an additional day of leave for your birthday, Employee Assistance Programme, hybrid working, workplace pension, opportunities for professional development and free office parking.

Notes
All jobs are subject to change from time to time and this job description will be reviewed regularly. This post is subject to a 3-month probationary period and will be subject to a Basic Disclosure and Barring Service check. Applicants must be eligible to work in the United Kingdom.

Special Events Lead

We have a great opportunity for a Special Events Lead to play a vital role in an exciting charity’s Philanthropy team, reporting to the Co-Director of Philanthropy.

Position: Special Events Lead (Maternity Cover)

Location: Cambridge/Hybrid

Salary: £30,000 - £32,000 per annum (depending on skills and experience)

Hours: Full-time, 37.5 hours per week

Contract: Fixed term (1 year)

Closing date: 12th July 2024, however, we reserve the right to close this vacancy once enough applications have been received or a successful candidate is found.

About the Role

The Special Events Lead role manages the organisation’s special events from start to finish, raising the visibility of the charity, building relationships with prospects and securing income for the Children’s Hospital and the Cancer Hospital.

They will be responsible for project management and professionally executing the organisation’s special events. Past events have included a fundraising gala for 500 guests at Trinity College, a private reception at a jewellery designer’s studio and a behind-the-scenes tour of robotic surgery at the organisation.

Key responsibilities include:

• You will take lead responsibility for the operational management and delivery of several Special Events, from dinners and receptions to larger flagship events.
• Create a portfolio of events that will engage a variety of supporters and prospects.
• Develop a yearly events plan for prospects and donors with consideration of cross-team requirements.
• You will manage relationships with volunteer organisers of major special events; not organising the events themselves but being the key point of contact and providing support e.g. income management, marketing support via the comms team, Gift Aid and best practice advice.
• Create detailed event plans with specific objectives and actionable plans, manage event budgets astutely and review whether each event met its objectives.
• Maintain good relationships with committee chairs and committee members where events are being organised by volunteers.
• Take the lead at events; briefing and supervising event staff and volunteers, ensuring that each staff member has a sense of authority and ownership for the successful outcomes of his/her respective areas, as well as the department and organisation.
• Acknowledge, thank and maintain up-to-date, accurate records on the organisation’s CRM database.

About You

As Special Events Lead, you will be educated to a degree level or equivalent of knowledge and experience with a minimum of 3 to 4 years of successful coordination experience. You will have excellent attention to detail and organisation skills as well as the ability to project plan, design and deliver briefings.

It is essential that you have excellent interpersonal skills and are highly skilled in building relationships with different stakeholders. You will also be a great networker and creative relationship builder.

In return

This is an amazing place to work! Recently voted one of the top 100 hospitals in the world and a leader in the field of healthcare innovation, recognised across the world as a pre-eminent teaching hospital.

You will receive a fantastic benefits package including:

• Pension Scheme
• Group Life Assurance @ 4 x Salary
• Enhanced Maternity and Paternity Pay
• Annual Eye Tests + £65 (towards Computer Use Glasses)
• Leisure Centre on site
• NHS Discount Schemes
• Health Cash Plan - Medicash
• Employee Assistance Programmes
• Health Assured 
• WeCare
• Medicash
• 25 days of Annual Leave + Bank Holidays – Annual Leave increases by one day each year after 2 years’ service up to 29 days
• Your Birthday off
• Cycle 2 Work Scheme

We strongly encourage candidates of different backgrounds and identities to apply.  Each new team member is an opportunity for the organisation to bring in a different perspective and further diversify the charity.

Other roles you may have experience with could include Special Events Lead, Events Lead, Events, Events Manager, Event Management, Events Coordinator, Special Events Manager, Events Fundraising Manager, Event Planning etc. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Position:  Kingston BuddyUp Coordinator

Location: From our office in Teddington, Richmond Upon Thames, London

Salary: pro rata of £25,500-£28,000 depending on experience, incl OLW

Hours: Part time, 21 hours per week, some flexibility on days/hours as the service can involve some evening work.

Contract: 2 years with potential for extension

Annual Leave: 25 days leave plus bank holidays (Pro rata)

Closing Date:  10am on Tuesday 9th July

Note: please get your application in as soon as possible as we are shortlisting and interviewing as soon as suitable candidates apply.

Richmond AID has successfully delivered the BuddyUp project in Richmond and Kingston for more than 10 years. We have established referral routes into the project and good links for attracting volunteers. This role is to work supporting young people in the borough of Kingston and you will work closely with our Richmond BuddyUp Coordinator.

BuddyUp Coordinator is a fun and exciting role at Richmond AID which requires someone who is motivated, creative and can work from their own initiative. The Buddy Up Coordinator will match disabled young people aged 14 to 17 to a volunteer buddy who will support them to access services and leisure opportunities. This post will be based in our offices in Teddington and will predominantly cover the borough of Richmond though at times you may also provide support in the borough of Kingston.

Your role is to recruit and train the volunteers, and then match them with a young person, providing ongoing support to young people and volunteers. You will work closely with our Kingston Buddy Coordinator running joint monthly group activities. So far trips have included bowling, cinema, crazy golf, shopping, days out in London, laser tag, boat trips, etc.

About you

You will be organised, and ideally have experience of running a project and experience of working with disabled people and/or young people. Training can be provided. You will have excellent communication and IT skills, administrative skills and be fully competent on Microsoft applications. You will have the ability to work independently as well as part of a team.

Healthwatch Milton Keynes' vision is that people's lived experiences are used to design and improve health and social care services and our mission is to champion people's rights and access to high-quality health and social care. We're seeking a project officer to deliver an exciting new project.

You’ll be interviewing patients who have been recently discharged from hospital to capture their experiences of hospital discharge and follow-up support. You’ll collate and report on their feedback, so it can be used by the teams of professionals working together to ensure discharge and post-discharge support works effectively for all. You'll have a key role in liasing with an integrated team of professionals to ensure the smooth day-to-day running of the project and ongoing compliance with data processing agreements. 

We're a small, driven team with a big role. The ideal postholder will be dynamic, flexible, self-motivated and most importantly, great and building rapport and talking to patients and families about their experiences. You'll be able to demonstrate your experience of working with people, communities and the professionals that provide their care. You'll also have a track record of working to, and meeting project deadlines and show a strong understanding and experience of compliance with GDPR and Safeguarding Vulnerable Adults.  

You'll present evaluations and insight and report on the impact of our work, demonstrating the positive difference Healthwatch Milton Keynes makes to its beneficiaries.

Healthwatch Milton Keynes is committed to equalities and strongly values diversity and welcomes applicants from all backgrounds.

We highly recommend interested candidates contact us to have an informal conversation about the role prior to application. 

Please provide a CV and cover letter outlining your suitability for the role against the Job specification. Applications without a supporting cover letter will not be accepted.

About the role

30 hours per week over 4 or 5 days. 

As our Corporate and Community Partnerships Lead, within our Marketing and Communications team, you will be responsible for building and maintaining partnerships that increase income and diversify funding with local community organisations, businesses and other bodies.

This new position requires a dynamic self-starter with excellent communication and networking skills, capable of developing relationships that will support Action for Carers deliver services and support for unpaid carers. Engaging with a wide range of stakeholders you will drive fundraising efforts, community engagement, gifts in-kind, volunteer engagement and awareness raising.

Key responsibilities

Full duties are included in the job outline, key responsibilities include:

• Develop a partnership engagement strategy that raises the profile of Action for Carers.
• Identify, cultivate, and maintain relationships with community and corporate partners that support fundraising, gifts-in-kind and volunteer engagement.
• Act as the primary point of contact for community and corporate partners.
• Explore and promote opportunities for sponsorship, donations and corporate giving.
• Support fundraising events and activities undertaken by community and corporate partners, groups and individuals.
• Support the finance manager to develop and write bids and grant applications for projects.
• Organise community outreach events, workshops, and information sessions to build relationships and encourage support.
• Represent the charity at networking events, conferences, and community forums to develop partnerships and promote Action for Carers.

About you

You must have:

• Experience working in community engagement, business development, or similar role.
• Experience in identifying, supporting and growing relationships with corporate partners and/or community groups
• Experience organising events and engagement activities.
• Knowledge of developing stakeholder engagement plans / strategies (preferably in the not-for-profit or charitable sectors).
• A confident in delivering engaging presentations and activities to diverse groups of stakeholders.
• An innovative approach to engaging partners and stakeholders with willingness to try new initiatives.
• An ability to work independently and manage own time, priorities and workload.

You will be able to base yourself at our  offices in Burpham, Guildford with the option of being home based for 1-2 days a week dependent on work pattern.

About us

Action for Carers Surrey has a vision ‘that every unpaid carer in Surrey is heard, valued and supported.’ We are a committed, local charity determined to make a difference to young and adult carers across Surrey.

Our values are Focus, Inclusion, Respect and Excellence.  By keeping to our values, we are able to provide an innovative, high quality and compassionate service to carers in every community in Surrey, making a real difference to their wellbeing.

We offer our staff a friendly, supportive, flexible workplace and are committed to welcoming applicants from a wide range of backgrounds as well as supporting staff who have their own caring responsibilities. To this end, we offer staff a weeks paid carers leave.  We also provide a generous holiday entitlement, starting at 28 days plus bank holidays, an employee assistance programme, pension and opportunities for development and training.

We are recruiting for a Senior Project Support Officer on a 6 month FTC for an independent charity You will be part of the Procurement and Programme Management Directorate . The role will be responsible for allocated projects and activities to support the delivery of charity's strategy. The post holder will work in a matrix way across the charity to support colleagues on the effective delivery and governance .

Hybrid working

The Role
effectively manage allocated projects from initiation through to closure, working closely and cooperatively with sponsors and workstream leads, in accordance with agreed governance procedures
Support the application of effective project management methodologies and the collation of reporting/management information
Work closely with functions and teams to ensure effective involvement of people with Lived
Experience, developing wide range of opportunities and ensuring these are inclusive and accessible
Accountable for delivering support to the Lived Experience Council, working with the Chief Officers and Company Secretary, as instructed by the Programme Manager/Involvement Lead, to manage interaction with the Board of Trustees and Committees
Building and managing a pool of Lived Experience contributors, ensuring excellent customer care, and developing resources and communications to support individuals in activities
Manage and develop the processes and infrastructure to support involvement (inc. data, expenses, documentation) ensuring compliance standards are met

The Candidate
Project Management qualification e.g. Prince2, or Agil
Understanding of project management methodology and experience of providing support to project teams/Programmes/Project
Experience of producing/maintaining excellent project documentation in a fast paced working environment, keeping accurate records of all activities and related data
Experience of working with volunteers/lived experience communities and good relationship management skills
Experience of organisational/charity governance and monitoring and assurance
Experience of working with multidisciplinary teams at varying levels of seniority, including the experience of effectively supporting senior
managers
Experience in delivering projects to quality, time and budget requirements
Experience of developing engaging communications to encourage people to get involved in activities, supporting the demonstration of activities impact.
Experience of introducing project management methodologies to inexperienced teams and individuals
Experience of developing and implementing business processes
Experience of using CRM systems.

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

About Reprieve

Reprieve is a human rights NGO founded in 1999 which uses strategic interventions (using the law, policy work and public advocacy) to end the use of the death penalty globally, and to end extreme human rights abuses carried out in the name of “counterterrorism” or “national security”.

Reprieve works with the most disenfranchised people in society, as it is in their cases that human rights are most swiftly jettisoned and the rule of law is cast aside. We seek to promote and protect the rights of those facing the death penalty around the world, and those who are the victims of extreme human rights abuses carried out in the name of “counterterrorism” or “national security”, with a focus on arbitrary detention, torture, and extrajudicial executions.

The Interim Deputy Executive Director will join the brilliant senior leadership team at Reprieve to help build and lead the work of the organization.

About this role

The Interim Deputy Executive Director will join the brilliant senior leadership team at Reprieve to help build and lead the work of the organization, in particular working closely with one of our Joint Executive Directors while the other is on parental leave.

Reprieve is a human rights NGO founded in 1999 which uses strategic interventions (using the law, policy work and public advocacy) to end the use of the death penalty globally, and to end extreme human rights abuses carried out in the name of “counterterrorism” or “national security”.

The Interim Deputy Executive Director’s responsibilities will include managing senior staff at Reprieve, including the Directors of Casework, Advocacy and Policy, and working with the Joint Executive Director to oversee Reprieve’s Fundraising and Finances, its Governance and Board relationships, and its HR and Operations functions.

The ideal candidate will ideally have experience of leadership of a small to medium size human rights or similar charity, preferably with some international operations. They will have exceptionally strong management and people management skills, excellent judgment, proven ability to lead teams to achieve impact in their work, and an understanding of charity governance and finance issues.

Contract, location and salary

This is an interim, 12-month contract with the possibility of extension. This role is based in Reprieve’s London office. Reprieve operates a hybrid working model and we require staff to work 2 days per week from the London office and the rest of the week from home. 

The salary is £80,000 per annum plus up to 5% employee matched pension contribution. 

Full details and how to apply

Please see the JD and person specification for full details. Candidates should submit the application attached and on our website as a word document by 23:59 BST on 04 August, 2024.

Your work for the MNVP team is in partnership with the NHS, Public Health and other parts of the system to help them hear the diverse voices of service users. You will facilitate projects and workstreams to understand the needs of all communities including African, Caribbean, Asian and other minoritised communities in Bristol, North Somerset and South Gloucestershire. Your role will be to bring together insights and present reports and data so that our services work in partnership to plan, design and improve care You will be confident representing mothers, parents and families by working closely with staff in our Acute Trusts. Your role will include being a source of information for communities, communicating opportunities for them to get involved, using social media and website content, online surveys and face to face focus groups or engagement to do so. This work is offered at 20 hours a week, with some room for flexibility after interview. 

About Us 

For over 100 years, Girl Guiding and Girl Scouting has been supporting girls to become active global citizens through non-formal education, the development of shared values and life skills. Free to make what they want from the Movement, girls learn by doing, make friends and have fun. In brave, local spaces, girls develop the skills and attitudes to change themselves, their communities and our world.

The World Association of Girl Guides and Girl Scouts (WAGGGS) connects over ten million Girl Guides and Girls Scouts from 153 countries, we are a global team of staff and volunteers from around the world and work in four official languages. We keep the global Movement thriving, united and growing. Our strengths lie in innovative non-formal education programmes, leadership development, advocacy and community action.

Job Purpose 

The main purpose of this role is to support the international Girl Guide and Girl Scout Movement to improve its meaningful youth participation practice and increase its capacity to be led by girls and young women.

Key Responsibilities 

Mainstream Meaningful Youth Participation

• Work with the Youth Voice Volunteer Team to support capacity building in Member Organisations*, this may include:

• Delivering workshops about meaningful youth participation.

• Creating tailored action plans with Member Organisations.

• Developing resources to support meaningful youth participation projects at national to local level.

• Collaborate with different WAGGGS teams to embed meaningful youth participation into event planning and delivery, for example:

• Ensuring youth participation is happening throughout the planning and delivery process.

• If an event is aimed at young people, supporting the programme to be relevant, exciting, accessible and learner-led for the participants.

• Champion intergenerational leadership** to make sure everyone knows they have a part to play in a Movement led by girls and young women.

• Put the principles of diversity, equity and inclusion into action by not taking a ‘one size fits all’ approach to work.

• Apply intersectionality and be aware of the global, multilingual context of WAGGGS in all areas of work.

• Take the time to understand cultural context and local barriers and the different experiences and perspectives on youth participation young people may have in different contexts, before deciding your approach and be prepared to adapt along the way.

* WAGGGS is a membership-based organisation – we have 153 different national Member Organisations who directly deliver Girl Guiding and Girl Scouting in their country.

** Intergenerational leadership is young people and adults working together, building on each other's knowledge and experiences to bring about positive change 

Support Young People in Governance

• Monitor and evaluate the implementation of existing recommendations produced by youth-led research into young women in governance.

• Assess what is needed to continue to grow WAGGGS’s meaningful youth participation practice in the governance space.

• Collaborate with the WAGGGS Governance Team to put into action recommendations.

Ensure Meaningful Participation of Girls and Young Women 

• Support the participation of girls and young women in WAGGGS activities across the organisation through, for example,

• Helping to implement safeguarding policies and procedures.

• Checking written content to ensure that it is clear and accessible.

• Advising on how to make sure young people feel meaningfully included.

• Identifying practical ways so that every and any girl can take part in WAGGGS opportunities, taking into account our global diversity and range of languages, time zones and contexts. 

This job description is not exhaustive and serves only to highlight the main requirements of the post holder. The line manager may stipulate other reasonable requirements. The job description will be reviewed regularly and may be subject to change. Applicants must have the right to work in the country they are based in. 

CRM Quality Assurance Specialist

Job reference: REQ000765

This is a Fixed Term Contract for 12 Months.

£36,486 pa

Woking GU21 4LL / Hybrid Working

This is a UK based contract and as such, you are required to have the Right to Work in the UK. Evidence of your Right to Work will be checked prior to interview.

Right now, the planet is under threat like never before. But there is hope. At WWF, the world's leading environmental charity, we are dedicated to reversing nature's decline. For over six decades, we've been at the forefront of protecting and restoring our natural world. Facing the urgent challenges of climate change, unsustainable food systems, and habitat loss, our mission is vital.

We're embarking on a transformative multi-year programme, with data and technology at its heart, to deepen our engagement with supporters and enhance our impact. To do this we are building a new CRM platform that can support a growing supporter base as well as enable them to enjoy more opportunities to be involved in what we do.

WWF-UK is seeking a dedicated and experienced CRM Quality Assurance Specialist to join our Supporter Income & Engagement Department.

About the Role

As a CRM Quality Assurance Specialist, you will play a critical role in ensuring the quality and reliability of our new customer relationship management (CRM) system and documentation during the Implementation and Business Change stages. You will work closely with the Business Analyst and CRM Business Change Manager, evaluating processes, creating documentation, helping to write test scripts, report and monitor bug fixes while supporting User Acceptance Testing (UAT), and helping to implement best practices to enhance the overall effectiveness of our CRM platform.

Key Responsibilities

· Aid in the creation of functional, technical or test documentation.

· Address user inquiries, troubleshoot issues during UAT, and offer solutions to enhance user proficiency.

· Create and execute test plans, test cases, and scripts to validate system behaviour.

· Collaborate with our delivery partner to address defects and ensure timely resolution.

· Create and maintain the accuracy of information on the CRM SharePoint hub.

· Aid the Business Change manager in documenting and measuring the benefits that are linked to each of the delivered requirements, collating measures and KPI results and documenting these to aid in communication of the benefits being realised.

· Aid the Business Change Manager by creating training materials.

About You

· You have proven experience in Quality assurance, testing, or business change.

· Familiarity with CRM platforms, especially Microsoft Dynamics, will be an advantage. You have excellent communication and collaboration abilities, and experience of working on a large-scale project with external suppliers.

· You have experience of using tools such as Azure DevOps or Jira to manage system requirements, testing or deployment

· You have an eye for detail and have experience in writing end-user documentation

Location & Flexibility

This role has a UK based contract and as such, you must have the right to live and work in the UK. You’ll be required to work at your contracted office which will be: The Living Planet Centre, Woking, Surrey, GU21 4LL and will need to be able to commute to this location. WWF-UK operates a hybrid working arrangement with a minimum of 20% of contracted hours collaborating in-person with colleagues each month, with the balance being worked from home.

How to Apply

If you are passionate about our planet and want to be a part of the solution, apply today!

Please click on the link and apply via our website by submitting a copy of your up-to-date CV and Supporting Statement to highlight what makes you a good fit for us.

WWF UK are committed to an inclusive and accessible recruitment process. As a Disability Confident Employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to the Talent Acquisition team via our website.

Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.

WWF-UK believes anyone who is involved in our work or connected to it, especially children, should be safe from harm. Our first priority will always be to safeguard anyone at risk of harm or abuse. WWF-UK operates robust recruitment practices to ensure candidates for all roles are suitable. Our process includes values-based questions during interviews and annual performance reviews, reference checks that we verify orally, criminal records checks (at the appropriate level) and pre-employment declarations. We do not tolerate any form of abuse or exploitation and act robustly to any allegations or concerns.

Our world needs you like never before. We are the first generation to know we are destroying the world, and we could be the last that can do anything about it. We are looking for people who are passionate about making it politically, socially and economically unacceptable to destroy our planet’s natural resources. We need you to join us in the fight for our world.