Communications And Membership Manager Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We have ambitious growth plans for community fundraising and regional partnerships at British Heart Foundation (BHF), and we are recruiting a Fundraising Manager to support our work in Cumbria & Lancashire . We offer sector-leading benefits including private healthcare, excellent pension, and 30 days annual leave, plus bank holidays.
BHF’s vision is a world free from the fear of heart and circulatory disease, conditions that will impact more than half of us in our lifetime. It’s more important than ever that we build on our fundraising expertise to raise vital funds to save more lives.
We're looking for a talented person to join our team from the private, public or third sector, who can demonstrate:
- Knowledge and experience of building relationships with a variety of diverse audiences to achieve financial targets.
- Excellent communication skills (written and verbal) with the ability to motivate and inspire supporters.
- The ability to effectively manage multiple and competing priorities to meet deadlines.
- Excellent organisational skills with firm understanding of KPIs, targets, budgeting, and risk mitigation plans.
- Curious and data driven to provide insight and analysis to identify and nurture opportunities.
- Creative thinker with exceptional problem-solving skills.
About the role
Across your geographic area of Cumbria & Lancashire , you'll:
- Identify, develop, and steward supporter relationships with businesses, fundraising groups, and high value prospects.
- Understand supporter motivations, identifying opportunities across the Charity that inspire and engage, enabling them to achieve their fundraising goals and reach their potential.
- Identify and steward corporate prospects using a pipeline process resulting in applying for and converting opportunities.
- Be proactive within your area to identify opportunities for fundraising and raise awareness of the Charity.
- Manage supporters effectively using our CRM system (OneCRM) to provide excellent stewardship.
- Meet agreed financial targets, provide monthly financial progress reports, and put mitigation plans in place for any shortfall.
- Promote BHF’s activities and campaigns to raise awareness and drive income.
This is an exciting opportunity to join a fast-paced growing team, in an organisation that supports the nations hearts from their first heartbeat to their last.
Working arrangements
This is a field-based role covering Cumbria & Lancashire. You'll need to live in Cumbria & Lancashire or be able to relocate to this region.
Regular travel within the area, and occasionally to other parts of the UK.
You must have a full UK driving licence at the time of application with access to your own vehicle.
There will be a requirement for flexible out of hours working to support occasional evening and weekend activity. You will be compensated for this with time off in lieu.
What we can offer you
- Our generous staff benefits include:
- 30 days annual leave plus bank holidays
- Private medical insurance
- Private dental health cover
- Contribution towards gym membership
- Pension with employer contribution up to 10%
- Life assurance
We have been recognised by the Chartered Institute of Personnel and Development (CIPD) for our Live Well. Work Well. Programme. Heart health is central to our mission, and that starts with you. We provide a programme.
Our vision is a world free from the fear of heart and circulatory diseases.
We have an opportunity for a Customer Specialist Manager - Housing to join our team in Newbury.
It's a fixed term role until the end of September 2025 with a starting salary of £42,000 - £50,000 per year depending on experience.
We have a hybrid approach to work where you'll share your time between the office and home to ensure a positive work / life balance.
The role
As a Customer Specialist manager you'll be leading, motivating and empowering your team to deliver advice and outcomes to customers with complex housing issues. This will include all tenancy related matters including domestic abuse, anti-social behaviour, safeguarding, tenancy changes, fraud and rehousing.
You'll ensure that the team provide prompt responses, looking for first time resolutions and taking ownership of cases from end to end.
You'll actively engage and build strong relationships with key stakeholders including statutory agencies and Local Authorities. Working collaboratively with our other specialist teams, Customer Service Management Centre and Locality teams, you'll work towards delivering our Corporate Plan and Customer Vision.
What you'll need:
You'll need to demonstrate a high level of housing expertise, including knowledge around anti social behavior, safeguarding, tenancy and neighbourhood management and an understanding of legislation. Ideally, you'll have previous experience leading a specialist team.
You'll also have:
- Evidence of achieving excellent customer service outcomes in a complex environment
- Strong communication and listening skills
- Experience of coaching and managing a team, inspiring them and optimising performance
- Excellent stakeholder management experience, with an ability to engage with both internal and external colleagues
- The ability to use systems and data to assess impact and inform focused solutions
What we can offer you
As a member of the Customer Specialist Team you'll be part of a collaborative, motivated and dynamic working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
- £450 yearly flexible benefit pot to use against benefits of your choice
- Flexible working
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- A chance to buy or sell holiday as part of our flexible benefits package
- A generous pension scheme matching up to 12%
- Life cover as soon as you join us
- You will be a part of our Recognition scheme where you can be gifted retail vouchers
- A range of wellbeing discounts including Gym Memberships
- A wide selection of other benefits available
About us
It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
The client requests no contact from agencies or media sales.
About the role
Join the Royal College of Obstetricians and Gynaecologists (RCOG) as a CRM Migration Project Lead and play a pivotal role in enhancing our membership systems. In this dynamic role, you will lead the migration of our CRM system, ensuring it meets the needs of our members and aligns with the College's strategic goals. Your responsibilities will include liaising with users, leading the Staff Portal workstream, and managing stakeholder engagement to deliver a successful CRM implementation.
Responsibilities:
- Represent Users and advocate for user needs throughout the project, ensuring solutions align with their requirements
- Lead the Staff Portal Workstream working closely with Business Analysts and Business Systems Analysts
- Coordinate User engagement and facilitate user representation across teams
- Foster strong relationships with internal teams and key stakeholders to gather feedback, address concerns and ensure alignment with project objectives
- Recommend process enhancements based on feedback and evaluation to improve CRM effectiveness and efficiency.
For the full list of key responsibilities please check the recruitment pack.
About you
You will be a proactive and detail-oriented project management professional with a comprehensive understanding of CRM systems and background in managing complex projects. Your excellent communication skills and ability to engage with diverse stakeholders will be crucial to your success in this role.
Requirements
- Demonstrable experience managing a portfolio of work and prioritising actions effectively
- Familiarity with CRM systems and their application in membership management
- Proven track record of chairing meetings and/or workshops
- Strong project management skills, including the ability to coordinate multiple work streams and address project risks and issues
- Excellent communication skills, with the ability to influence stakeholders at all levels.
Our culture and benefits
As a valued member of the team, you will be located in our stunning offices close to Borough Market. We offer a friendly; values led working culture with an excellent benefits package that includes:
- Agile and flexible working
- 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January
- Up to 10% employer pension contribution after probation
- Enhanced wellbeing and family leave and pay policies
- Interest-free bike and season ticket loans after probation
- Tailored Learning and Development and study leave
- Affinity staff networks
- Free lunch in our beautiful Union Street building
- Employee assistance programme
- Life assurance and income protection schemes
- Lifestyle discounts
For a full list of the benefits we offer, please visit our careers site.
How to apply
- Closing date: 10.00 am on Monday 5 August 2024
- Interviews will be conducted in the week commencing 12 August 2024
We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We are therefore looking for candidates whose backgrounds, experience and identity enhance the diversity of our existing team. We are particularly encouraging applications from underrepresented groups at the College such as those from black, Asian and minority ethnic backgrounds and those with a disability. To find out more, please see our Diversity Policy and Equal Opportunities Policy.
We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.
About us
The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 16,000 members in the UK and internationally.
We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Are you an arb-solutely epic fundraiser? Can you make a tree-mendous impact for our 40th birthday celebrations? Will you root out the best opportunities for securing more donations?
At the Friends of Westonbirt Arboretum we are dedicated to furthering public enjoyment and knowledge of Westonbirt, the National Arboretum, and to secure it's sustainable future. We exist to shine a light on the unique environment of Westonbirt Arboretum, encouraging and enabling more people to connect with the arboretum and its life-enhancing impacts, today and for generations to come.
We’re seeking an enterprising and accomplished Fundraising Manager to join our team at a pivotal moment in the charity’s history, with the opportunity to work on a stand-out campaign that will secure the legacy of Westonbirt Arboretum.
Our fundraising approach is due for a shake up, after we’ve spent the last couple of years refocussing our efforts and consolidating our approach. We’re looking for a candidate that can continue to build on our successes, boosting the donations and opportunities we already have, but importantly can take the lead on launching a stand-out year of fundraising to celebrate our 40 years as a charity. It’s a role that needs creative vision and dedicated delivery to make 2025 everything that it has the potential to be.
We’re embarking on an intensive 3-year fundraising strategy that will enable Westonbirt Arboretum to achieve their 10-year vision. We work with a bid writing agency to secure all major grants, and we’re looking for a Fundraising Manager that can add equal attention to our individual giving strategy. The successful candidate will manage our existing fundraising real estate including our benches, leaves for life, and Wills & legacies campaigns, while adding a fresh view on opportunities for our birthday celebrations next year. You will Chair our Joint Fundraising Committee with our partners at Forestry England; lead on the pipeline development; project manage activities across trust & grant fundraising, individual giving, major donors and appeals; and support the CEO with awarding grants and reporting the impact.
The role reports to the CEO and is responsible for developing and implementing our fundraising strategy as well as managing relationships with key stakeholders.
If you are a [tree]top Fundraising Manager with a successful track record of managing fundraising activity, the skills to deliver and monitor campaigns, and a proven ability to exceed agreed fundraising targets - then this is the job for you!
Essential skills & experience
- At least 3 years of experience in fundraising
- Excellent written and verbal communication skills.
- Strong strategic and analytical skills, with the ability to influence stakeholders at all levels.
- Experience in managing stakeholder and funder relationships.
- Strong understanding of a range of fundraising methods and tools and best practices, with the ability to create engaging and effective fundraising appeals.
- Events project management and delivery
- A thorough understanding of relevant legislation/charity law affecting fundraising practice.
Desired skills
- Experience of communicating charity impact to stakeholders at all levels.
- Experience in managing expenditure budgets or allocating grants
- Experience managing a fundraising team.
- Proficient in Raisers Edge CRM and Office 365 software suite.
We aim to recruit passionate, friendly and enthusiastic staff who are motivated to really make a difference to the stewardship and legacy of the site. Not only is this a rewarding career move, this is the also the chance to be part of a small but immensley effective team, with the following additional benefits:
- 25 days p/a plus 1 goodwill day per year and bank holidays
- Complimentary Joint Membership
- Generous pension contributions
- 20% staff discount in the Shop
- 10% staff discount at the Kitchen, Pantry and Smokehouse
- 2 x annual salary Death in Service Benefit
- Access to annual Westonbirt Events
- Holiday Buy & Sell scheme
The Friends of Westonbirt Arboretum recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds.
All applications and communication will be treated as confidential.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Shop Manager, Knaphill
Salary: £25,650 per annum
Team: Retail
Hours: 37.5 hours per week
Location: Knaphill, Surrey GU21 2PP
About Shooting Star Children’s Hospices
We have an exciting opportunity for a Shop Manager to join our team at Shooting Star Children’s Hospices.
Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.
It’s a great time to join Shooting Star Children’s Hospices as we have exciting plans to expand our retail team.
About the role
Your key purpose will be to lead the Assistant Shop Manager and a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures.
About you
This role requires experience of line managing employees, experience in managing a shop including knowledge of retail and health and safety legislation and administrative/cash handling experience.
You will also have an ability to deal with customers and maintaining a high level of customer service, have good verbal, written communication skills, as well as being comfortable using IT and EPOS reporting. You will have an ability to motivate yourself and others, have excellent organisational skills and be comfortable working under pressure and dealing with changing priorities.
Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.
What we offer
In return you will receive a competitive salary along with a range of benefits, which include:
Pension scheme
• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
Annual leave
• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card
Health and wellbeing
• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Cycle to work scheme
• Mental Health First Aiders
• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
To apply please send a CV and covering letter outlining how your experience meets the criteria set out in the person specification.
Closing Date: Wednesday, 31 July
Interview Date: 14, 15 August.
About Us:
Girl Guiding and Girl Scouting is the world’s only movement for every girl and any girl because we believe that each of them deserves to be the best they can be. Girl Guides and Girl Scouts learn by doing, make friends and have fun. In brave, local spaces, girls develop the skills and attitudes to change themselves, their communities and our world. The World Association of Girl Guides and Girl Scouts supports 153 national Girl Guide and Girl Scout organisations around the world to be united, thriving and growing.
Job Purpose:
The purpose of this role is to project manage the WAGGGS European Guide Conference (EGC) and the Europe Guide and Scout Conference, jointly with the World Organization of the Scout Movement (WOSM) and the Vienna Scouts.
More about the event:
The EGC and the EGSC are delivered together as a 4-day event with some elements online. The event will take place in Vienna, Austria in July 2025 in partnership with the host organisation, the Vienna Scouts. This is the main platform for decision makers in our 42 European Member Organisations to gather for networking and consultation on the direction of travel. The International Commissioners (IC) Forum will take place from 5-8th December in Malta and is the platform for stakeholder engagement prior to the conferences.
Key Responsibilities:
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Project manage the delivery of the in-person EGC to ensure that the event fulfils the objectives and is delivered on time and within the WAGGGS budget.
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Manage relationship with WOSM and the Vienna Scouts to ensure communication is smooth and that WAGGGS’ input to the EGSC is provided within agreed timelines.
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Build and manage relationships with WAGGGS staff, volunteers, partners and Membership Organisations, including working closely with volunteers around the Conferences.
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Manage the budget for the EGC.
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Manage logistics and coordinate the content of the EGC in collaboration with Europe region staff team and volunteers. Support the EGSC with these elements.
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Support the development of the event risk assessment.
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Oversee the conferences’ circulars in collaboration with communications colleagues.
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Coordinate and monitor conference planning team in collaboration with the conference Lead.
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Ensure the conferences comply with WAGGGS visual identity.
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Support with the registration process and conference inbox where needed.
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Create an evaluation survey and draft the final EGC report in additional to providing input into the EGSC report.
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Support the organisation of the IC Forum in partnership with the lead organisation, WOSM and the host organisation, Malta Guides and Scouts. This will include final logistics & final content planning arrangements, input into post-event evaluation.
This job description is not exhaustive and serves only to highlight the main requirements of the post holder. The line manager may stipulate other reasonable requirements. The job description will be reviewed regularly and may be subject to change. Applicants must have the right to work in the country they are based in.
The client requests no contact from agencies or media sales.
Are you an experienced Membership Manager looking for your next challenge?
Do you have an excellent knowledge of databases, membership processes and relationship management?
Do you enjoy leading, managing and motivating teams?
If you answered yes to these questions, this role might be for you.
This role will lead the SoA’s newly merged Membership and Author Communities team, providing strategic direction and support and delivering results based on agreed priorities.
Working in partnership with the Membership Manager and Local Groups Manager, the Head of Membership and Author Communities will focus on developing and delivering strategies to increase member recruitment, retention and satisfaction.
Please view the JD for full information on responsibilities around the role.
Empowering authors since 1884. We have been advising individuals and speaking out for the profession for more than a century.
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The client requests no contact from agencies or media sales.
We are Business in the Community, Formed in 1982, and with His Majesty King Charles III as our Royal Founding Patron, we are the largest and longest-established membership organisation dedicated to responsible business.
We work with members to continually improve their responsible business practice, leveraging the collective impact for the benefit of communities.
We grow the responsible business movement and collectively create a greater impact focused on:
- Developing a skilled and inclusive workforce
- Ensuring work is good for everyone
- Innovating to sustain and regenerate the planet
- Building thriving communities
We are looking for a passionate, strategic and results-driven Senior Marketing Manager to join our dynamic team. You will play a pivotal role in developing and implementing innovative marketing strategies that raise awareness of BITC's work and drive engagement with our members and wider business community.
Main Responsibilities / Accountabilities
- Develop and execute comprehensive end to end marketing campaigns that align with BITC’s goals and objectives adhering to timelines and expectations
- Lead and manage a team, setting goals, supporting and developing people to thrive including on-boarding, coaching and mentoring
- Conduct market research and needs analysis on BITC’s key audiences testing overall ROI
- Oversee content creation for various platforms, ensuring high-quality and engaging content that resonates with our target audience
- Manage respective campaign budgets and timelines in line project plan
- Analyse campaign performance data and adjust strategies as needed to optimise results
- Identify and use innovative marketing trends and technologies to enhance BITC's reach and impact.
- Build and foster creative, positive and collaborative relationships within the marketing team and external stakeholders including members, partners, and media contacts
- Collaborate with key stakeholders internally and externally to design a cohesive marketing approach.
This role will require hybrid working - 2 days per week in our London office and the remainder from home.
Please see the attached Job Description for additional detail in respect of the job requirements.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Office Manager
Hours: 35 hours per week (9.30am-5pm with 30 min break or 9am-5pm with 1 hour break)
Days: Monday to Friday
Contract: Permanent
Location: Based at our day centre (52 East Hill, SW18 2HJ) – this is not a remote role
Salary: £24,529 per annum
Reports to: Day Centre Leadership Team and Executive Team
Purpose of Role:
We opened our Day Centre for older people, adults with disabilities and adults with dementia in October 2021. The Office Manager role is a new position that will provide a wide variety of operational support to the Day Centre Leadership Team as we are embedding and growing our Day Centre offering and increasing the number of clients who attend the Day Centre and the types of services they receive.
We also support older Wandsworth residents in the following groups with outreach in the community and with activities in the Day Centre: BAME; digitally isolated; financially isolated; LGBTQ; socially isolated; women; and those with, or at risk of, mental and/or physical ill health and disabilities.
Benefits:
- A vibrant workplace where no day is ever the same
- An experienced and supportive leadership team
- A friendly hypo-allergenic office dog to play with
- Kind and caring colleagues who work as a team
- A great employer’s pension contribution
- A cycle to work scheme
- An employee shopping benefits scheme
- An employee assistance programme (EAP)
Important notes:
Please note that CVs will not be accepted and only full application packs will be reviewed.
The JD and PS are really important, so please do read them carefully to help you complete your application.
Our mission is to help older people to age well in Wandsworth.
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The client requests no contact from agencies or media sales.
INTRODUCTION
St George’s Hospital Charity oversees over 220 Special Purpose Funds (SPFs) with a total value of over £4.5m. These funds hold donor-gifted and community-fundraised income, each with a specific purpose to support a particular ward, department, area of research or group of staff or patients. Every SPF has designated Fund Advisers, who are St George’s University Hospitals NHS Foundation Trust (the Trust) and/or St George’s University staff members with delegated authority to review and authorise expenditure approvals and applications for funding. There are over 500 Fund Advisers who need effective stewardship as significant stakeholders.
ROLE PURPOSE
To manage the finance function of the charity and provide excellent finance support for the Senior Executive which will include:
- Maintaining a robust financial control framework and providing high quality timely financial management information to ensure effective decision making.
- Preparing annual financial statements and supporting an efficient external audit process.
- Supporting the annual budget setting and quarterly forecasting processes
- Leading on continuous finance process improvement and finance training for SGHC staff. MAIN
DUTIES & RESPONSIBILITIES
1. Staff management
1.1. Carry out all line management duties in line with organisational policy and procedure, including:
- Diversity and inclusion - encouraging an inclusive environment.
- Recruiting and inducting good quality staff
- Proactively addressing performance, conduct or other employee relations issues.
- Support and coach your direct report to ensure objectives and development goals are achieved.
2. Management of Income and Payments Processing Operations
2.1. Responsible for ensuring that all fundraising and investment income is accurately recorded in the finance system.
2.2. Ensure the reconciliation of all income data from the bank against Raiser’s Edge (CRM system) to ensure data is accurate and complete and then recorded in the finance system once reconciled.
2.3. Manage an efficient and effective Accounts Payable function, ensuring that the work performed by the Senior Finance Assistant is at the required standard.
2.4. Lead on all communications with internal stakeholders, including Trust finance and Special Purpose Fund Advisers, to resolve any issues arising and produce monitoring reports on a regular basis.
3. Transactional accounting and fund management
3.1. Ensure systems are in place to identify and correctly record restricted donations, so that these are properly monitored and utilised.
4. Financial Control Framework
4.1. In consultation with the Director of Finance & Operations, ensure that appropriate controls, processes and procedures are in place, regularly reviewed and assessed for operational effectiveness.
4.2. Review and update Finance Procedures and effectively communicate these to staff, arranging training where necessary, within the Finance Department and across the Charity.
4.3. Ensure effective maintenance of the balance sheet, including regular key control account reconciliations (bank and other).
4.4. Monitoring of balances with the Trust, ensuring these are promptly settled, with discrepancies investigated and resolved.
5. Management Reporting
5.1. Delivery of timely and accurate monthly management accounts for the Charity, including enhancing the production process and communication of timetables.
5.2. Co-ordinate the production of narrative reports to support review by the Director of Finance & Operations.
6. Financial reporting and audit
6.1. Lead the Finance team in the production of financial statements which are fully compliant with the Charity SORP to meet required audit and Board approval deadlines.
6.2. Lead the relationship with external auditors and all arrangements surrounding the annual audit fieldwork.
6.3. Preparing required audit documentation in accordance with agreed timetables. SGHC – Role Profile Page 2 of 2
7. Budgeting and Forecasting
7.1. Assist the Director of Finance & Operations in the production of annual budgets, working closely with budget holders within the Charity to ensure completed in accordance with agreed timescales.
7.2. Lead on the quarterly re-forecast process, producing relevant analyses to understand and monitor key changes.
8. Banking and Investments
8.1. Work alongside the Director of Finance & Operations to maintain a strong relationship with the Charity’s banking and investment managers and take the lead on the day to day administration of the banking arrangements.
8.2. Ensure that bank mandates are up to date.
9. Systems and Data
9.1. Finance system
- Liaise with Application’s Supplier and Trust Systems support team in the maintenance and development of the finance system, ensuring essential maintenance are carried out as necessary to prevent cyber fraud and maintain data integrity.
- Provide support to the Finance team for the accounting functionality within the finance accounting application and its integrated systems.
9.2. System maintenance and training
- Support the Director of Finance and Operations with managing user access, permissions and privileges on the finance system, ensuring that any changes to staff are reflected immediately.
- Ensure all new staff are trained on the Finance System and that current staff receive updates as necessary. Any other duties commensurate with the post as requested by the Director of Finance & Operations
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Shop Manager, Knaphill
Salary: £25,650 per annum (pro rata)
Team: Retail
Hours: 37.5 hours per week
Location: Knaphill, Surrey GU21 2PP
About Shooting Star Children’s Hospices
We have an exciting opportunity for a Shop Manager to join our team at Shooting Star Children’s Hospices.
Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.
It’s a great time to join Shooting Star Children’s Hospices as we have exciting plans to expand our retail team.
About the role
Your key purpose will be to lead the Assistant Shop Manager and a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures.
About you
This role requires experience of line managing employees, experience in managing a shop including knowledge of retail and health and safety legislation and administrative/cash handling experience.
You will also have an ability to deal with customers and maintaining a high level of customer service, have good verbal, written communication skills, as well as being comfortable using IT and EPOS reporting. You will have an ability to motivate yourself and others, have excellent organisational skills and be comfortable working under pressure and dealing with changing priorities.
Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.
What we offer
In return you will receive a competitive salary along with a range of benefits, which include:
Pension scheme
- NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
Annual leave
- 27 days plus Bank Holidays rising with length of service
- 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
- Generous sick pay scheme
- Enhanced maternity, adoption, and paternity leave pay
- Flexible working arrangements
- Death in service benefits
- Reimbursed professional membership fees
- Eye care
- Employee referral scheme
- Blue Light discount card
Health and wellbeing
- Employee Assistance Programme
- Occupational Health
- Mindfulness sessions
- Cycle to work scheme
- Mental Health First Aiders
- Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
To apply please send a CV and covering letter outlining how your experience meets the criteria set out in the person specification.
Closing Date: Wednesday, 31 July
Interview Date: 14, 15 August.
The Society of Authors (SoA) is the UK's largest trade union for all types of writers, illustrators and literary translators. We’ve been advising authors and speaking out for the profession since 1884.
We’re currently looking for a Membership & Operations Assistant to join our busy team. Our offices are based on Bedford Row / Theobalds Road in Holborn, London. The role offers some potential for hybrid working after initial training.
The role
As part of our member services team, you will assist with the smooth-running of activities in our London office. We’re looking for a tech-confident person to help with routine membership and database processes. A high level of accuracy and attention to detail is required.
The successful candidate will be responsible for fielding incoming calls to the SoA and emails to the info@ email address, as well as updating member records. And as we’re just about to implement a new membership database, you will assist the team with testing and introduction across the organisation. The successful candidate will also be supporting in building management, staff and tenant needs in addition to deputising in the absence of the Head of Operations.
Key responsibilities
• Supporting Membership with communication via email and telephone
• Advising prospective members on how to join and manage payments
• Forwarding queries and contracts to the advisory team
• Issuing Public Liability Insurance documents
• Issuing replacement membership cards
• Inputting and processing applications
• Sending correspondence to applicants regarding membership
• Assisting with larger monthly processes, including but not limited to:
o sending subscription reminders
o data checking
o importing data to Mailchimp
o sending Direct Debit correspondence
• Assisting the team with the testing of the new database
• Packing and posting materials for external stakeholders
Additional responsibilities
• Opening and closing of the reception area on specific days.
• Handling incoming and outgoing mail and receipt of packages for the SoA and our tenants.
• Maintaining kitchen supplies and ensuring that this area is kept clean and tidy throughout the week.
• Being on hand to take care of any day-to-day issues which arise.
• Providing support to the Head of Operations which may be wide in scope.
• Assisting with events as required by the Head of Events or Head of Operations.
• Any other task reasonably requested from the Management Team at SoA.
Essential skills and experience
• Excellent call-handling and communication skills.
• High accuracy and attention to detail.
• Ability to prioritise work effectively and to complete tasks to strict deadlines.
• Ability to work both in a team and independently.
• A friendly and approachable manner, with a can-do attitude and a common-sense approach.
• Previous database experience, an advantage if this is within a Membership organisation.
• Familiarity with Office 365, particularly Teams, Outlook and SharePoint.
• High accuracy and attention to detail.
• Ability to manage issues in a calm manner.
Empowering authors since 1884. We have been advising individuals and speaking out for the profession for more than a century.
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The client requests no contact from agencies or media sales.
The Noah’s Ark Charity supports the Noah’s Ark Children’s Hospital for Wales in providing world-class care, helping to ensure the best outcome and experience possible for children and their families.
We are a small organisation making big strides in our mission to create brighter todays and better tomorrows for children and families at the Noah’s Ark Children’s Hospital for Wales. Having raised more than £30 million to build and equip the hospital, today we continue to work hand in hand with the NHS, providing funding for the most up-to-date equipment and facilities. We also fund services like the play specialist team and emotional support for families.
This is a new role within the Noah’s Ark Charity. It has been created in response to a growth in our grant making programme and directly delivered services, a need to allocate greater resources to monitoring and evaluation, and a drive towards closer strategic partnership working with health board colleagues.
As programme manager you will be focussed on the management, implementation and delivery of a range of programmes across the charity, working collaboratively with strategic partners, commissioners and key stakeholders. In this brand new role, you will be required to develop and implement programme and project plans and in doing so, manage conflicting priorities, problem solve effectively and ensure key performance targets are achieved.
Working closely with the wider charity team, this role offers a real opportunity to help develop and grow the charity’s positive impact on the lives of children and families
Membership Assistant
Location: The Lodge, 1 Armstrong Road, Oxford, Oxfordshire, OX4 4XT - Hybrid working is available.
Salary: £9,085.44 (pro rata) per annum (£22,713.60 FTE, £12.48 per hour)
Contract type: Permanent
Working hours: Part time, 14 hours per week. Flexibility in working pattern, in agreement with line manager
An exciting opportunity has arisen within our Membership Office. We are looking for an enthusiastic and adaptable administrator to join our friendly, hard-working Membership Team.
The Berks, Bucks & Oxon Wildlife Trust has a vision for “more nature everywhere, for everyone”. We’re working hard to create an inclusive culture, where everyone feels they belong. This includes you being comfortable bringing your whole self to work, and us co-working with the diverse communities we serve to ensure we are meeting everyone’s needs.
What you’ll be doing:
- Processing new members in a timely manner, including data input onto the membership database, making up & sending out Welcome packs to new members
- Answering telephone, letter and e-mail enquiries in a prompt and friendly way
- Updating the membership database accurately with changes to members’ records
- Performing financial processing including BACS Direct Debit processing
- Updating business processes and procedures
- Supporting other departments with information requests etc.
What we’re looking for:
- Proficient IT user (MS Word, Outlook, Excel) and good computer data entry skills
- Excellent attention to detail
- Effective communicator, both verbal and written
- Good organisational skills
- Ability to work in a team and demonstrate flexibility
In addition to being part of a friendly, skilled and knowledgeable team who are passionate about making a difference, when you work for us, you’ll also receive:
- Generous annual leave entitlement with paid birthday leave, wellbeing days, urgent personal business leave and generous occupational sick pay
- Enhanced maternity, paternity, and family-friendly policies
- Flexible working to achieve work-life balance
- Salary exchange pension with generous employer contribution
- Learning & Development Programme for all
- Wellbeing initiatives including qualified Mental Health First Aiders, YuLife benefit package - access to our EAP, providing you with immediate and confidential help for any work, health, or life matters; 3x life assurance, online GP access prescription service, a variety of discounts
- Salary sacrifice Cycle scheme & Electric Vehicle scheme
- Membership to BBOWT’s, and The Wildlife Trusts’, Staff Network Groups for social interaction, peer support, mentoring and personal development
The closing time and date for applications is 11.59pm on Sunday 28th July 2024.
Interviews will take place in Oxford on Thursday 8th August 2024.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
No agencies please.
As CTA's Business Development Manager, your role involves increasing the uptake of MiDAS training and growing CTA membership. To do this you will need to have/develop an in-depth knowledge of the sector, be able to conduct your own research, develop relationships with our key stakeholders, and track performance metrics.
Responsibilities
Promoting CTA services, increasing uptake, and retention.
- Build and maintain strong relationships with existing members, ensuring their satisfaction and engagement to retain our existing membership.
- Develop and foster relationships with local authorities, umbrella organisations, charities, voluntary organisations and other stakeholders across the UK to promote CTA membership offerings.
- This will include creating a promotional package for CTA membership to be delivered to organisations across the UK.
- Develop and implement a comprehensive marketing and outreach strategy to promote MiDAS training courses.
- You will do this by collaboratively working with MiDAS customers, training providers, local authorities, and community organisations to raise awareness of MiDAS and its benefits. This will include running workshops, webinars, and information sessions to educate potential clients on MiDAS standards and certification that encourage participation in MiDAS training.
- Build and maintain connections with commercial organisations affiliated with CTA, ensuring strong relationships, and the offers are relevant adding value to CTA membership.
- Identify and pursue new business opportunities, including creating focused campaigns to attract new members and boost membership sales. This will include collaborating with CTA’s Country Directors and Development Officers to share these campaigns and involve them in the process.
- Using available internal MiDAS sales and participation data, develop a thorough understanding of who purchases and uses the product and how this can be leveraged to increase participation in the training programme and drive its income.
- Responsible for contributing to the MiDAS / Training newsletter
- Make the best use of social media, including content creation, to promote CTA membership and training offering.
- Work with senior leadership group to develop our sales systems and processes.
- Provide excellent customer service to address inquiries, resolve issues, and encourage membership renewals.
Research, analysis and reporting
- Develop and implement strategies to identify trends within the Community Transport sector and beyond. In doing so you will identify potential new stakeholders, potential threats, opportunities and areas for growth.
- Monitor developments within the wider voluntary and transport sector and adjust strategies accordingly.
- Use these insights to regularly provide feedback to the leadership group and make recommendations for growth.
- Track and report on key performance indicators related to MiDAS training and CTA membership. Including providing regular updates to management on progress, challenges, and opportunities.
Person Specification
Essential
Experience & Qualifications
- Extensive experience in business development and/or sales roles, including the creation of metrics for setting targets and measuring success.
- Experience and understanding of the community & voluntary sector.
- Experience of building strong working relationships with colleagues, partners and external stakeholders at all levels (including senior leaders) to deliver results on behalf of an organisation.
- Experience leading and participating in collaborative endeavors with other organisations through partnerships and alliance building.
- A qualification or experience relevant to the role and evidence of continual professional development.
- Experienced in creating marketing packs, promotional material, and presenting that material in varying formats.
- Experience working at both regional and national level.
- Ability to harness opportunities and develop campaigns to promote and sell services.
Desirable:
- Experience working within a community transport, membership organisation, transport, or community and voluntary organisation; ideally in a business development/sales position.
Knowledge, Skills & Abilities
Essential
- Excellent interpersonal and organisational skills, with an emphasis on collaboration and working well in a team.
- Strong communication and negotiation skills, including confidence to speak and present to different audiences.
- Ability to collect and interpret data and use it to drive planning and delivery of strategy. Highly motivated to deliver success.
- Excellent written and verbal communication skills.
- Willingness to challenge the status quo and received wisdom to find more effective ways of delivering outcomes.
- Strong IT and digital skills – including MS Office and digital communication tools.
- The ability to work on your own initiative and prioritize workload.
- Strong attention to detail.
Values & Attitude
Essential:
- A demonstrable commitment to our organisation’s values.
- Strong commitment to, and understanding of the principles of equality, diversity and inclusion.
Full job pack available on the Jobs section of the Community Transport Association UK website.
Your application should include the following two things:
- A personal statement that’s no longer than two sides of A4. Share your motivation for applying for the role and how you meet the essential requirements from the knowledge, skills and abilities section of the Person Specification. An up-to-date, detailed CV including all relevant employment history and key achievements in your most recent role(s).
- Please also ensure your CV has your email address, phone number including names and contact details of two people who can provide references, one of whom should be your most recent employer. We will only request references once we have chosen an applicant we wish to appoint. Also, ensure your CV does not contain personal data such as DOB, gender, nationality, etc.
The client requests no contact from agencies or media sales.