Communications And Membership Manager Jobs
Main purpose of post
This role will lead our individual giving campaigns ensuring key audiences see the impact of the charity and are motivated to donate to support the continuation of our work. It will build on existing successful campaigns, including our Christmas Star appeal, and create new and engaging additions. You will ensure the donor journey is sensitive, engaging and straightforward and place a high importance on the ongoing stewardship of donors.
You will report to the Head of Fundraising and work alongside our Fundraising Team to ensure plans align and budget targets are achieved. You will work closely with the Campaign Manager and Data Manager to target individual giving effectively across South Yorkshire, Bassetlaw and North Derbyshire.
This is the perfect role for anyone who loves to plan and see those plans through to completion, who has excellent customer care skills and who is digitally savvy. You will enjoy working as part of a busy fundraising team and collaborating to achieve collective success.
Key Responsibilities
· Lead and implement the individual giving donor journey to increase the charity’s individual gifts including regular and pay roll giving.
· Lead the creation of fundraising individual giving campaigns to recruit new donors, retain existing supporters and grow reach, engagement and income.
· Lead the development of new individual giving campaigns, working closely with the Campaign Manager, to deliver direct marketing campaigns across various channels, which enhance current supporters understanding of the difference their donation makes and also encourages new supporters to donate to our cause and projects.
· To create new individual giving income opportunities, including introducing a charity lottery.
· Review and evaluate campaigns against income and impact success factors and implement improvements.
· Maximise all gift aid opportunities within the agreed audiences.
· Be responsible for an income target of a minimum of £300,000 per annum.
· Manage relationships with existing supporters to ensure a high level of donor care is achieved whilst achieving and maximising income opportunities.
· Analyse and segment the charity's supporter base, developing appropriate supporter journeys and propositions, and the effective use of supporter data for campaign purposes.
· Utilise digital methods and platforms for new donor acquisition.
· To assist in the delivery of a range of donor, supporter and staff engagement events throughout the year in line with our donor recognition & stewardship plan.
· Contribute to development of the fundraising annual plan to drive forward the charity’s ambitious plans for change and growth in line with the 3 year strategy.
· Ensure that all activities and contacts are managed through the charity’s CRM (Raiser’s Edge).
· Ensure all fundraising activity complies with laws and best practice governing charitable activity, most notably General Data Protection Regulations, Fundraising Regulator Code of Practice and charity law.
· Attend and contribute to team meetings and 'away days' and be an active, invested member of our team.
· Ability and willingness to travel throughout the region to attend charity fundraising events.
· Able to work flexibly, including occasionally working in the evenings and at weekends.
General Responsibilities:
Every employee is required to:
· Adhere to, and comply with, organisational policies, procedures and guidelines at all times.
· Take all reasonable steps to manage and promote a safe and healthy working environment which is free from discrimination.
· Comply with the organisational policy on confidentiality, and the General Data Protection Regulations.
· Respect the confidentiality and privacy of donors, guests and staff at all times.
· Maintain a constant awareness of health, welfare and safety issues affecting colleagues, patients, volunteers, visitors and themselves.
· Participate in personal and organisational training and development and performance framework meetings.
The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Who you are
We are seeking a highly motivated individual who shares our values to join Weston Park Cancer Charity’s busy charity team. Our Individual Giving Manager will play a vital part in our team and help us to deliver our vision: a better life for those living with, and beyond, cancer in our region. If you are interested in progressing your career within an organisation which makes a real difference to the lives of thousands of people, we’d love to hear from you.
About you:
· You will be a forward thinking, team player with a ‘can do’ attitude & part of a fast-paced charity team
· You will have excellent communication skills (both written and oral)
· Able to manage your own workload and priorities to agreed deadlines
· Participate in and contribute to team meetings
· Co-operate and liaise with colleagues, working in a professional manner at all times
· Act as an ambassador for Weston Park Cancer Charity, reflecting the objectives and values, and to always work in the best interests of the charity.
· Support and encourage harmonious internal and external working relationships
· Make a positive contribution to volunteer involvement in delivering the charity’s strategy and raising the profile of Weston Park Cancer Charity
Our Total Rewards Package
Our Total Rewards Package is the result of staff feedback and best practice across the charity, public and private sectors. Some of our key benefits, depending on eligibility, include:
· 27 days (plus bank holidays) annual leave
· Option to purchase additional five working days per year
· Westfield Health level 4 coverage
· 12 weeks maternity leave at 100% pay and an additional 6 weeks at 50%
· Up to 2 weeks full paternity pay
· NHS benefits
· Hybrid working
· A minimum 4% employee / 6% employer contribution through our Auto Enrol private pension scheme. *Tax relief is automatically claimed for the staff member.
· Death in service cover
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Flint House Police Rehabilitation is a registered Charity offering rehabilitation services to ill or injured serving and retired police officers suffering from a wide variety of physical and mental health conditions. Every year we treat over 3,000 police officers. Located just outside Goring on Thames and set in 20 acres of ancient woodland, with extensive facilities based within two buildings at Flint House and Flint Fold.
We are seeking a passionate and experienced Fundraising Manager to join our team. This newly created role will play a crucial role in developing and implementing fundraising strategies to support our mission and ensure the financial sustainability of the Charity. This position offers an exciting opportunity for career growth and offers a supported career path towards Head of Fundraising for someone who is driven, innovative, and committed to making a positive impact across Flint House.
Key Responsibilities
- Develop and execute comprehensive fundraising plans and strategies to achieve revenue targets and support the Flint House strategic plan and mission.
- Identify and cultivate relationships with individual donors, major donors, corporate partners, foundations, and other potential supporters.
- Plan and coordinate fundraising events, campaigns, and initiatives to engage donors and raise awareness of the charity's mission.
- Write compelling grant proposals, solicitation letters, and other fundraising materials to secure funding from foundations and grant-making organisations.
- Work to create effective fundraising campaigns and materials, including digital and print collateral, social media content, and email campaigns.
- Manage donor stewardship and recognition programs to ensure donors feel valued and engaged with the organisation.
- Utilise donor management software / databases to track donor interactions, manage donor information, and analyse fundraising data.
- Provide regular reports and analysis on fundraising activities, goals, and outcomes to the Executive Team and Trustees.
- Stay informed about trends and best practices in fundraising, philanthropy, and non-profit management, and make recommendations for continuous improvement.
- Manage a team that supports our donor engagement and communications strategy.
Qualifications and Experience
- Ideally, a Bachelor's degree in non-profit management, business administration, marketing, or a related field (master's degree preferred). Membership with the Institute of Fundraising.
- Significant experience in non-profit fundraising, development, or related field, with a proven track record of success in meeting fundraising goals and securing major gifts - annual fundraising income of upward of £1 million.
- Strong interpersonal and communication skills, with the ability to build relationships and effectively communicate the charity's mission and impact to diverse audiences.
- Excellent writing skills, with the ability to craft compelling fundraising appeals, grant proposals, and other donor communications.
- Highly organised and detail-oriented, with the ability to manage multiple projects and priorities simultaneously in a fast-paced environment.
- Proficiency in donor management software, Microsoft Office, and other relevant fundraising tools and technologies.
- Knowledge of fundraising best practices, ethical guidelines, and regulations governing charitable organisations.
- Working knowledge of marketing communications strategy and donor engagement.
- Proven line manager and demonstrated ability to work across all levels within Flint House to support and drive our fundraising efforts.
- Passion for the Flint House mission and commitment to making a difference in the community.
For the right candidate, this role offers a supported career path to Head of Fundraising and will be pivotal in developing and growing the fundraising and communications team.
We offer a comprehensive benefits package which includes meals, extensive gym on site and closing for Christmas.
We offer hybrid working with three core days in the office.
Please submit your CV with the application form which is attached.
We will be shortlisting and interviewing as we receive high calibre candidates. If you have not heard from us within 2 weeks of your application then unfortunately on this occasion your application has been unsuccessful.
The client requests no contact from agencies or media sales.
Together for Short Lives has upgraded its system and is undergoing a data processing review, and we are looking for a CRM Database Manager to continue to deliver improvement across the charity. Ensuring our CRMs align to our digital strategy and our data quality is high is fundamental to Together for Short Lives’ mission.
The role
This is a fantastic opportunity for an experienced CRM Database Manager with a strategic approach to join the UK charity Together for Short Lives and help them achieve their bold ambition to reach every family caring for a seriously ill child in the UK.
Our CRM Database Manager will play a critical role, developing our data infrastructure and CRM capability to support our organisational strategy, specifically to:
• Grow and engage supporters, developing strategies to support the roll out of an emergent individual giving programme, and developing an excellent user experience
• Transform access and reach to beneficiaries, enabling us to help them find the help they need
• Manage membership and supporter data to enable effective segmentation for communication and campaigning
• Assist the DPO in ensuring teams remain compliant in relation to data protection, fundraising, and the provision of services by providing guidance and reviewing existing processes and policies and keeping these up to date.
You’ll be experienced and self-motivated with a real belief in the power of CRM and data. You’ll develop our data integrity and drive change through more effective use of data for decision making and communication. You’ll also nurture and develop CRM use to meet organisational ambition and demand.
We offer a great reward package, which includes generous annual leave entitlement, pension scheme, staff assistance programme and days off for volunteering.
We are open to flexible working patterns. Hybrid or remote working is also supported.
We are always looking for talented people, and welcome people regardless of age, disability, gender identity, marital status, race, faith or belief and sexual orientation. We particularly encourage applications from those with disabilities or from black and minority ethnic backgrounds, as these groups are underrepresented throughout the Charity Sector.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. We can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
Applying for the role
Closing date for applications is at 11.59pm on Monday 26 August 2024. If you are interested in applying for this post, please visit our website.
The client requests no contact from agencies or media sales.
If you’re passionate about creating a supportive and resilient VCSE community and have a knack for fostering connections, we’ve got just the role for you.
Building connections and relationships is the foundation of a lot of Nova’s work. We’re a local charity that provides a range of services to support, grow and empower a vibrant Voluntary, Community and Social Enterprise (VCSE) sector in Wakefield District, with everything from specialist advice to funding.
The Membership and Networks Coordinator is a brand new role in the Nova team, so there’s lots of room to get stuck in and make it your own. We’re a friendly bunch to work with (100% of staff said they enjoy working at Nova in our latest staff survey!) and you’ll get a range of brilliant benefits.
So, what does this role involve?
The Coordinator will be the go-to person for our members, helping to build strong networks, share best practices, and make sure everyone's voice is heard.
Here’s a quick insight into what the Coordinator will be busy with:
- Develop, manage, and support VCSE sector networks to ensure effective collaboration and communication.
- Represent the VCSE sector at meetings, forums, and events, advocating for its needs and interests.
- Develop and deliver training sessions, resources, and toolkits to enhance the skills and capabilities of network members.
- Work with colleagues to increase engagement and involvement within Nova’s membership.
What are we looking for in our new Membership and Networks Coordinator?
- Excellent interpersonal and communication skills.
- Significant experience in the VCSE sector, with a strong understanding of the challenges and opportunities facing VCSE organisations.
- Proven experience in network management, stakeholder engagement, and capacity building.
- Strong project management skills, with the ability to plan, implement, and evaluate activities effectively
- Proven experience of building and maintaining effective relationships with a range of stakeholders.
Take a look at the Person Specification on our website for more details and if you feel you are the right person, we’d encourage you to apply! We value personal qualities and experience as well as work experience.
What do we offer?
- 28 days holiday per year plus bank holidays
- Blended home and office working
- Flexible working hours
- Employee Assistance Programme
- Staff Rewards Programme
- 5% salary contribution to a pension scheme
- A range of enhanced policies and practices to ensure a supportive and inclusive workplace
- Competitive salary and annual pay reviews
We’re an equal opportunities organisation and invite applications from all sections of the community. It’s important to us that everyone is welcomed and valued in our workplace, so we support staff and applicants in a number of ways.
Closing date: Wednesday 21 August at 12pm
Interview date: Tuesday 3 September and Wednesday 4 September
We're a local charity that supports Voluntary, Community and Social Enterprise (VCSE) organisations in Wakefield District to thrive.
The client requests no contact from agencies or media sales.
Would you like to be part of a team that makes a positive difference for people and nature?
Experiences Programme Manager
Location: Slimbridge/Hybrid
Contract: Fixed Term
Hours: Part Time
Salary: £22,277 per annum (£27,847 FTE)
This is a fixed term role until 31 July 2025 to cover an internal secondment within the Experience and Engagement team. This role is based at our WWT Slimbridge site, with the option for hybrid working. The hours are 30 per week over 4 days. You may occasionally be required to travel to our other wetland sites around the UK.
About The Role
The Experience and Engagement team support WWT’s wetland sites to create amazing visitor experiences that connect people with nature and inspire them to protect it.
As Experiences Programme Manager you will plan, co-ordinate and work with our sites, other central teams and external contractors to deliver programmes of work to raise our standards of presentation, service, accessibility, interpretation and programming.
About You
As our Experiences Programme Manager:
- You'll develop resources including best practice guides and inspiration packs to support our site teams, so experience of copywriting and editing will be essential.
- You'll be a confident and creative communicator, acting as the Experiences & Engagement lead for internal communications, training and development.
- You'll lead our Experiences Academy, developing the knowledge and skills of our colleagues through webinars, workshops and events.
- Overseeing the management of our creative database and researching creative partnerships, you’ll be someone who is highly organised and thrives on a challenge.
This is an exciting time to join us as we develop our approach to visitor experiences at our wetland sites. We’ll make sure that you get all the support you need to be the best you can be, working as part of a team doing amazing things for people and nature.
About Us
We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.
Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.
Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?
Why you’ll love working at WWT
- Wake up every day knowing your work is helping to restore wetlands, and our world
- Be surrounded and inspired by our team of passionate, dedicated people
- 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
- Free entry to all our wetland centres, including your family
- Free car parking and secure bike storage areas
- Colleague discount on shopping and memberships
- Cycle to work scheme
- Contributory pension scheme
- Life Assurance of three times your salary, for peace of mind for your loved ones
- Independent personal, workplace and financial advice from Care first
Closing Date: 11th August 2024
Interested?
If you would like to apply and find out more about this position, please click the apply button to be directed to our website.
WWT is an equal opportunities employer and all applications will be considered solely on merit.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Twins Trust our mission is to:
· Provide twins, triplets or more – and their families – with the information needed to make informed decisions.
· Facilitate a network of community support.
· Ensure that our community’s unique needs are understood by the professionals who care for them and reflected in research, care standards and public policy.
Membership Manager
This is an exciting opportunity to join an ambitious and talented team in maximising income from a committed membership base with lots of potential.
With a healthy existing membership base, this role will support the Head of Development in evaluating and enhancing our membership offer to secure sustainable income for Twins Trust. You will be supported by a Membership Officer.
Contract: Permanent
Hours: Four days per week (30 hours) (negotiable for the right candidate)
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!). We are great at making jobs work around life.
Salary: £35k - £37k pro rata
Reports to: Head of Development
Work location: Hybrid/remote. Office space in London Bridge and Woking, although entirely remote option is fine.
Closing date: 28 July 2024
Purpose of the role
- Accountable for Twins Trust’s annual membership income, delivering a high-quality membership journey through all phases of membership
- Advise on member-focused strategies, plans and measurement that improve member recruitment and retention
- Line manage one Membership Officer, guiding them to provide excellent customer service to Twins Trust's members, process all membership income and update membership information on the database, Microsoft Dynamics
- Support the Head of Development and team in ensuring that membership processes – including processing income - are efficient, effective and implemented consistently
- Draw intelligence from our membership database, analysing data and providing reports to inform decision-making about our membership offer
- Collaborate with fundraising colleagues to maximise fundraising opportunities reaching our membership pool
Ideal candidate
The ideal candidate will have experience in delivering a membership programme as well as managing the operational aspects of membership processing (database, compliance with codes of practice, data protection and BACS regulations), have excellent attention to detail, the ability to think creatively and analytically, excellent digital skills and IT skills, and a can-do attitude.
Person specification
Essential
- Experience of delivering and marketing membership schemes
- Experience working in a CRM and analysing data to inform decision-making, Microsoft Dynamics experience a plus.
- Excellent communications skills and attention to detail
- Knowledge of GDPR compliance and data protection
- A creative and analytical approach to problem solving
- Customer-focused in product development and promotional activities
- Able to collaborate with a team of various disciplines or work independently as required
- Strong IT skills, including SharePoint and advanced Excel.
- Enthusiasm for the issues we work on.
Desirable
- Working understanding of admin processes relating to membership
- Experience working with online payment/donation platforms, extracting and manipulating data.
- Experience of creating a strategy around membership schemes
- Line management experience
For further information please refer to the full Job Spec pdf attached.
The client requests no contact from agencies or media sales.
We are looking for a champion for our business with the drive and energy to get our products and services out to as many people as possible. As an advocate for making people aware of our social values, you will develop relationships with existing and potential new partners to generate business opportunities, strategic partnerships and collaboration on delivering social value.
Hoot Credit Union is a member-owned financial services co-operative serving the people of Bolton and Bury. Hoot offers savings accounts and affordable loans to its members, and aims to provide products and services aimed at improving the financial well-being of its members.
The Community Engagement Manager represents Hoot in the community, seeks out new possibilities and explores options which will help generate income to drive our business forward.
The role is based in Bolton but offers flexible working arrangements. Some evening and weekend work will be required.
What are we looking for?
· Excellent communication skills.
· Demonstrable skills in business and community development.
· Influencing skills with a flair for relationship management.
· A commitment to supporting, promoting and demonstrating credit union social values.
Part -time | Permanent | 28 hours per week |£25,600 pa (£33,000 FTE) + 6% pension contribution
The client requests no contact from agencies or media sales.
Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.
ABOUT THE ROLE
We're hiring a specialist women’s refuge, Service Manager. Someone who really cares about the rights of women and their children to join our new service in West London. This role is an opportunity for a leader to support and manage a refuge accommodation for women and children surviving domestic abuse many of whom are living with trauma .
The service provides a much needed safe space and support for women to feel empowered in their healing journey and to feel secure in their independence, strength and skill. The successful candidate will support in leading the service which spans over 3 buildings and will develop their team which consists of support mentors and children and family workers. We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way.
You will the have overall responsibility of your service and team, aiming to deliver a high quality, trauma informed service to your residents. Your role is to ensure full contract and regulatory compliance whilst being a role model/leader for your team to achieve KPI's and other requirements as per the service needs.
Shift/Working pattern: 37.5 hours a week in service Monday to Friday 9am to 5pm, you may also be required to work outside these hours as per the service requirements and needs. You will also take part in our on call service.
Benefits, including Non-Contractual Perks
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- Be part of a person-centred organisation!
ABOUT YOU
The successful applicant will have keen knowledge of the needs of women experiencing domestic abuse and will have strong leadership and team development skills.
We are an organisation which embraces differences and encourage our staff to bring their professional but authentic selves to work! We're looking for someone who is driven to provide high quality, effective, and person centred support to staff, colleagues, residents and participants, someone who thrives working in a team but can also work independently using their own initiative! You need to be confident in leading a motivating a team, being able to be proactive and adaptable and maintain a high morale within the service. We look for compassionate, supportive and empowering leaders who are comfortable working in a fast-paced and constantly changing environment! If this sounds like you, take a look at our full JDPS and apply now!
OVERVIEW OF KEY RESPONSIBILITIES
Line Management and Leadership
- Provide high quality support, leadership and line management to staff, offer guidance, support, and advice to the team and support them to perform to the best of their abilities.
- Provide leadership and management throughout the full employee lifecycle.
- Hold regular one to ones and team meetings to support effective teamwork and communication. Facilitate a culture where constructive challenge is welcomed.
- Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment.
Service Delivery
- Manage the overall day-to-day operational delivery of your service, working directly with your team, colleagues, residents and participants, as well as other stakeholders to provide a high-quality, holistic service which meets the needs of our residents.
- Ensure service responsibilities and requirements are carried out effectively. This includes but is not limited to; welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery.
- Support the team to carry out their day to day duties and responsibilities, offer guidance and support as necessary.
- Work proactively to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct.
- Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment.
- Be part of the operational on-call Rota for providing out-of-hours support across the operations directorate.
Risk Management
- Follow relevant risk assessment and management procedures, share relevant information with others as necessary.
- Ensure all case recording and information is accurately recorded in a timely manner, ensuring confidentiality and GDPR.
- Champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team.
Property and Housing Management
- Ensure the accommodation in which residents live is clean and maintained to a high standard
- Ensure all repairs and maintenance issues are correctly reported and managed through to completion.
- Ensure a provision of high quality housing management service is provided to residents.
Financial Management
- Manage the service budget and review monthly management accounts: Set budgets and ensure resources are maximised.
- Promote effective cost control mechanisms and other financial activities.
- Maintain financial management within the service.
Other
- Some of what else is included: Contract management and Internal auditing, admin, and general other duties as required.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please refer to the JDPS attached for more information.
KEY CRITERIA
What we are looking for:
- It is an occupational requirement that the post holder is female
- Knowledge of the needs of women experiencing domestic abuse and will have strong leadership and team development skills.
- Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
- Experience of working with and engaging with diverse groups of people from varying backgrounds
- Previous experience in people management and development
- IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software.
- Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
- Understanding of Housing Management, including voids and evictions
What we would like, but not essential:
- Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
WORKING FOR US
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Our Values
Ambition – Eager to succeed and to accomplish as much as possible for our people
Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential
Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff
Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
- Exciting Communications Leadership Opportunity in the Social Housing Sector
- Join this purpose-led Ombudsman to lead the Comms & Stakeholder relations!
About Our Client
The Housing Ombudsman service investigates complaints and resolve disputes involving the tenants and leaseholders of social landlords (housing associations and local authorities), as well as for our voluntary members (private landlords and letting agents).
They are a free, independent, and impartial service, whose vision is to improve residents lives and landlord services through housing complaints.
Job Description
The post holder will provide leadership and line management to the Communications & Stakeholder Engagement teams, ensure delivery of key business plan commitments and contribute to the development, design and delivery of the corporate plan as well as key communication and engagement strategies and plans. The post holder will also provide strategic challenge, guidance and support to the Ombudsman and senior leaders to manage key stakeholder relationships effectively.
Responsibilities and Outcomes:
To manage the brand of the Housing Ombudsman - developing strategies for all our external communication channels and platforms to increase the visible impact of our work and proactively seek opportunities to raise awareness of the Housing Ombudsman and develop our offer.
Be responsible for a comprehensive internal communication programme which includes multiple engagement channels and all staff events - driving internal engagement with key strategic documents such as the business plan.
Be responsible for ensuring the delivery of the Ombudsman's external-facing events including the Member Responsible for Complaints (MRC) Annual Conference and the 'Meet the Ombudsman' events.
To deliver quality stakeholder engagement with our members, the Residents Panel and key third parties, such as advocacy and advice agencies.
To assist the Ombudsman to identify emerging issues within the sector and political landscape, including proposals for influencing key policy makers and responding to relevant consultations.
To provide the Ombudsman and senior leadership team with coaching on crucial presentations (such as giving evidence at select committees or inquests), strategic and tactical communications analysis, advice and support.
To build strong, agile relationships with peers to proactively facilitate cross-directorate working and ensure that strategic thinking about communication is built into everything we do.
To lead and manage teams of communication and stakeholder engagement specialists to deliver the work to high quality standards in a timely manner.
To contribute to the development, design and delivery of the corporate and business plans.
To produce critically important corporate publications, such as our required consultations and annual report.
Be responsible for a Communications Grid tracking all internal and external engagement and activities.
To assist and support the presentation and publication of our casework, systemic work, Centre for Learning and Code compliance work.
The post holder should strive at all times to adhere to HOS values of Learning , Excellence, Openness and Fairness.
The Successful Applicant
The candidate that secures the Head of Communications & Stakeholder Engagement opportunity at the Housing Ombudsman Service will be able to demonstrate the following:
Track Record:
A track record of leading, managing and motivating professional teams.
Professional, senior level communications experience in an organisation with a high public profile and a track record of advising at the most senior level.
Proven ability to develop and deliver high quality and innovative strategic communication campaigns and powerful storytelling communications internally and externally across a range of channels with a track record in evaluation to ensure efficient and effective use of resources.
Proven ability to translate complex and sensitive information and communicating it effectively and appropriately to a range of audiences.
Extensive experience of working with the media in a high profile, national organisation including an up to date knowledge of social media and the way it can work alongside traditional media.
Experience of managing change and achieving results.
Experience in business planning, quality assurance and risk management.
Budget management
Knowledge & Skills:
Ability and agility to work flexibly in a context of change and ambiguity.
Comprehensive understanding of government and the wider public service arena including its political decision making processes.
Understanding of the wider social, political and economic environment and their impact on the issues, implications and challenges facing public sector organisations.
Good resilience and proven experience of working well under pressure.
Communicate articulately and confidently with a wide range of people.
Write clearly and concisely for senior audiences.
Influence and persuade others.
Strong IT skills including use of Microsoft Office applications
Behaviours:
Willing to be viewed as an ambassador for HOS
Demonstrably able to collaborate with purpose.
Exceptional communicator - keeps all relevant parties informed in a meaningful and timely manner
Has a desire to learn - asks how can things be improved and is open to views and feedback
Able to see things from others perspectives - can represent the interests of stakeholders in internal discussions
Motivates and leads others to deliver
Inspirational and actively builds trust and confidence
What's on Offer
Competitive Basic Salary up to £70,717 depending on suitability
27 Day Annual Leave + Bank Holidays rising with service
remote working with offices available in London and Manchester
flexi time working scheme
one professional membership paid for annually
annual health assessment
opportunity to join the Local Government pension scheme
enhanced Maternity/Paternity and Adoption leave
personal allowance to spend on well being apps
employee discounts scheme
volunteer days policy - paid leave for volunteering
employee assistance programme
Cycle to Work scheme
payroll charity giving scheme
HOS is committed to equality of opportunity in all its practices, policies and procedures. It is our intention to promote a working environment that is free from harassment, bullying, victimisation or discrimination, where everyone is treated with dignity and respect. We expect all staff to behave respectfully with courtesy and consideration, whilst carrying out their duties.
Application - To apply for this post your application must include:
A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years.
A Statement of Suitability (no longer than 1,000 words) explaining how you consider your personal skills, qualities and experience evidence of your suitability for the role, with particular reference to the criteria in the person specification. Please add this at the front of your CV
Interviews: W/C 22nd August 2024 and W/C 29th August 2024
The interview will take place virtually via Microsoft Teams. Further details will be released to candidates who are successful at shortlist.
Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Page Personnel.
Policy Manager (Child Protection & Ethics)
£44,100 pa plus excellent benefits
London WC1 and home-based
35 hours per week, full-time
Fixed-term contract to August 2025
The Policy Manager role covering the child protection and ethics portfolio is an exciting opportunity to ensure that the RCPCH is leading the way in children’s health.
You will be key in leading the College’s child protection policy work to ensure influential positions, advice and standards of care are developed using robust consultation with members in response to a dynamically evolving health policy landscape. For the first time, this role will develop policy positions and guidance using advice and discussion from the College’s ethics and law advisory committee, covering high profile and complex ethical issues for children and paediatrics.
Using a high degree of autonomy, you will lead policy development including horizon scanning, researching and briefing, often analysing complex information and using this to inform policy development and outputs. You will advise on and work collaboratively with others within the Membership, Policy and External Affairs division to communicate the RCPCH’s position to governments, policy-makers and other stakeholders, through consultations, printed reports, representation on committees, external facing meetings, online and social media.
Supported in an ambitious, kind and hard-working Policy Team, you will be offered considerable training and development opportunities, including accredited courses as part of the offer from the College’s range of staff benefits.
This is a high-visibility role, working closely with paediatricians and child health experts, the College’s Senior Officers, and external stakeholders at all levels. You will be seen as a go-to expert in child protection and ethical issues relating to children and paediatricians, and will be required to demonstrate a broad knowledge of current health policy issues, with self-motivation, excellent time and project management and communication skills.
This is a high-impact role at the College calling for an individual with excellent interpersonal skills, able to influence and gain the support of others, and make recommendations for action. Listening to the voices of children, young people and paediatricians is at the core of what we do. It’s an incredibly exciting time to be part of these discussions; please get in touch to find out more.
The Membership, Policy and External Affairs Division actively promotes the membership, stakeholders and the public awareness of the Royal College of Paediatrics and Child Health (RCPCH) and core child health priorities.
The RCPCH sets and maintains standards for the education and training of all doctors working in paediatrics and child health in the UK. We advocate on child health issues at home and internationally. Additionally, through a variety of activities, the College influences the quality of medical practice for children in hospital and in the community.
The RCPCH has more than 23,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Lead, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work.
The RCPCH wants to represent all the communities we serve. Appointment will be made solely on merit. However, the College is particularly keen to receive applications from Black, Asian and minority ethnic candidates, and/or candidates with a disability who are currently under-represented at this level of the organisation.
The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home.
Closing date: 12 August 2024.
Interviews: 21 August 2024.
The client requests no contact from agencies or media sales.
Are you a senior level fundraising professional seeking a fresh new challenge?
Percival Resourcing are delighted to be working with the charity Your Place, and to support them with their search to hire a new Head of Fundraising & Communications.
This is a newly created role and you will report directly into the Chief Executive Officer, and as a senior level fundraising professional, you will be responsible for leading on Your Place’s strategy around generating income from corporates, individuals and trusts and foundations, as well as their overall communications strategy.
Your Place’s aim and mission is to solve the major issue of homelessness in East London, and as the new Head of Fundraising & Communications, you will make a significant impact and play a vital role in supporting the cause.
In addition to your salary, joining Your Place, you will enjoy the following benefits :
- Annual leave : 25 days excluding bank holidays. Rising by one day annually up to 30 days.
- Pension : Your Place will match your contribution up to 7.5%.
- Training & Development : Contribution towards training and development, memberships or professional creditations.
- Hybrid Working : 2 days a week in their East London office and the remainder remote working.
As the new Head of Fundraising & Communications, your duties and responsibilities will include :
- Provide strategic leadership of the fundraising and communications team, including regularly monitoring performance to deliver against objectives and budgets.
- Create a new fundraising strategy to diversify and grow their income streams across all areas of fundraising to help support their ambitious goals
- Once strategy developed implement clear and realistic fundraising and communication strategies to ensure objectives and targets are met, as agreed with the CEO, Strategic Management team (SMT), and the Board.
- Focus on both existing and new funding, developing a plan to cultivate new opportunities and relationships with their supporters from trusts and foundations to Individual donors to Increase engagement and support fundraising strategy
- Oversee Marketing and Communications Strategy as supported by the Communications and Supporter Manager, building the charity’s profile and increasing fundraising income.
- Support the Communications and Fundraising Manager (Individual Giving and Major Gifts) in the development and retention of existing audiences
- Work with the CEO to support the creation and delivery of awareness and external campaigns ensuring that this work is in line with the charity’s overall fundraising and marketing strategies.
- Oversee accurate recording of income, sources and allocation to ensure proper organisational expenditure
- Development of all Fundraising & Communications policies and procedures
- Lead and manage the development of team managers members, so that they are equipped with the skills and confidence to perform their roles.
As the new Head of Fundraising & Communications at Your Place, your skills, experience and knowledge will include :
- Experience developing, implementing and successfully delivering a multi-stream fundraising strategy, with targets of £1m+
- Strategy and planning experience
- Experience producing fundraising strategies in the charity sector
- Experience of managing and developing high-performing teams
Our client is running this recruitment campaign and the interview process on a rolling basis.
Location: Remote, preferably within CCT South East region (East Anglia, Northants, Bucks, Beds and Herts, Surrey, Sussex and Kent)
Duration: 12 month Fixed Term Contract
We have an exciting opportunity for a passionate conservation professional to join the Trust and play a key role in the care and conservation of our outstanding churches, a fascinating and unique collection of highly listed historic buildings.
Churches Conservation Trust is the national charity protecting historic churches at risk, ensuring they are enjoyed as social, tourism, educational and cultural resources, kept open, in use, and living once again in the heart of their communities.
As a Conservation Projects Manager and a key member of the national Conservation team, you will work with experienced consultants and skilled craftspeople, with national and regional colleagues, volunteers, local partners and stakeholders to develop and manage a range of holistic, conservation and new use projects, from inception to completion, and providing professional advice and support to community led projects. You will lead on all capital, conservation and maintenance, programmes in the region.
You will have expertise and specialist knowledge in the field of historic building repair and conservation, and a proven track record of project management (client side) in the heritage sector. You might be a Building Surveyor, a Conservation Architect, an Estate Manager, or a Project Manager, in this continually varied and unique role you will be working on some of the most significant historic buildings in the country. As you’ll be working on projects across the region, but not exclusively, it is essential you have a full driving license.
If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.
If you have any questions, please contact us.
The closing date for receipt of applications is 8am on Monday 12th August 2024.
The interviews will take place in Northampton on Tuesday 20th August. Please note that the interview date and location have been specifically chosen according to the availability of the panel.
We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
The client requests no contact from agencies or media sales.
The British Psychotherapy Foundation (bpf) is looking for a Membership & Engagement Officer (to cover a period of maternity leave). The successful candidate will communicate directly with and engage bpf members, maintain accurate membership details in our CRM, complete general membership administrative tasks, update the members’ area of our website, manage the bpf members’ forum, support with member events, and work with the Director of Engagement, Marketing & Communications to develop the bpf’s overall membership offering/benefits.
The British Psychotherapy Foundation is in a period of considerable growth and we are looking for an experienced Membership and Engagement Officer to support and develop our membership service. This role will be well-suited to an ambitious self-starter, who has a desire not only to take ownership of our current membership activities but also to refine them. The right candidate will be adept at problem solving, highly organized, diligent (with a respect for confidentiality and GDPR guidelines) and will be committed to delivering excellent customer service to our members at all times. Previous experience working at a membership organisation is desirable.
The post-holder will play a pivotal role in keeping our members informed of the latest news and member benefits, promptly supporting members with queries, listening to member feedback, as well as maintaining accurate CRM records.
bpf staff enjoy the flexibility of working in a hybrid format, and we pride ourselves upon taking ownership of our individual responsibilities, supporting one another, respecting boundaries, respecting diversity, taking initiative, and coming up with creative solutions.
The post-holder will report to the Director of Engagement, Marketing & Communications, who will be on hand to offer guidance and support whenever required. This is a fantastic opportunity to make a considerable impact at the bpf and to develop your career with us as we continue our growth.
Benefits of working with us:
- Competitive salary
- Pension
- Substantial annual leave entitlement, plus bank holiday
- Flexible working arrangements
- Access to travel loan facility
- Friendly colleagues and pleasant office environment, close to the Tube
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Twins Trust our mission is to:
· Provide twins, triplets or more – and their families – with the information needed to make informed decisions.
· Facilitate a network of community support.
· Ensure that our community’s unique needs are understood by the professionals who care for them and reflected in research, care standards and public policy.
Membership Officer
This is an exciting opportunity to join an ambitious and talented team in maximising income from a committed membership base.
With a healthy existing membership base, this role will support the Membership Manager and Head of Development in ensuring that membership administration runs smoothly from the perspective of both external and internal stakeholders.
Contract: Permanent
Hours: Four days per week (30 hours) (negotiable for the right candidate)
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!). We are great at making jobs work around life.
Salary: £24k - £27k pro rata
Reports to: Membership Manager
Work location: Hybrid/remote. Office space in London Bridge and Woking, although entirely remote option is fine.
Closing date: 28 July 2024
Purpose of the role
- To provide excellent customer services as the main point of contact for Twins Trust's members, dealing with enquiries from new and existing members and updating membership records on the CRM database.
- Process direct debit payments (twice per month) generate and distribute relevant communication to members, and maintain accurate records relating to income on the database, Microsoft Dynamics
- Work with the Finance team to reconcile income and process Gift Aid payments
- Support the Membership Manager in ensuring that membership processes – including processing income - are efficient, effective and implemented consistently
- Support the Membership Manager with the implementation of recruitment and retention campaigns
- Support the Membership Manager and Head of Development in providing reports and updates to help develop a compelling membership offer (including exclusive discounts) which delivers sustainable income
Ideal candidate
The ideal candidate will have experience in managing the operational aspects of membership processing (database, compliance with codes of practice, data protection and BACS regulations), have excellent attention to detail, the ability to think creatively and analytically, excellent digital skills and IT skills, and a can-do attitude.
Person specification
Essential
- Experience of administering individual giving, direct marketing or membership schemes.
- Experience working in a CRM, Microsoft Dynamics experience a plus.
- Excellent attention to detail.
- Excellent communications skills.
- A creative and analytical approach to problem solving.
- Enthusiasm for the issues we work on.
Desirable
- Experience working with online payment/donation platforms, extracting and manipulating data.
- An understanding of GDPR Compliance
- Strong communication skills, both written and verbal.
- Strong IT skills, including SharePoint and advanced Excel.
For the full job description and person specification please refer to the pdf attachment.
The client requests no contact from agencies or media sales.
- Would you like to lead the political and government engagement strategy for the largest membership body representing the NHS? This includes exploring new relationships across both central and local governments, as well as how we can deliver consultancy support to our members and partners?
- Do you have a high degree of political awareness, a deep interest in current affairs and strong networking skills?
- Can you demonstrate excellent project management skills, with the tenacity to drive forward projects from inception to completion?
We would love to hear from you if have:
- significant experience in public affairs, either in-house, for an agency, or having worked in government or Parliament
- strong experience of providing communications counsel to senior colleagues, including the ability to deliver this advice autonomously and at short notice
- the ability to consistently horizon scan, model best practice and learn from success and failure to drive continuous improvement
- experience in line management and developing team performance.
About the role
The Senior External Affairs Manager is responsible for overseeing the NHS Confederation’s strategy for how it engages with central government, parliamentarians, political parties and national stakeholders so that the organisation can effectively influence on behalf of its members.
This post will support the expansion of the organisation’s political and cross-Whitehall connections and its public affairs ambitions following the 2024 UK General Election. The NHS is a major priority for the new government and we will increasing our political engagement on behalf of our members – both nationally and regionally as we respond to the government’s devolution agenda.
This is a rare and exciting opportunity to be influence changes that could be in place for a generation. As such, we are looking for someone with experience in steering Parliamentary discourse, and on engaging constructively with the Government.
About us
The NHS Confederation is committed to promoting a diverse and inclusive environment for our staff. A place where we can all be ourselves and succeed on merit. We offer a range of inclusive employment policies including family friendly policies and flexible working and we have range of channels to support staff from different backgrounds including our staff networks and a staff forum.
The NHS Confederation is committed to being a flexible employer. We understand the value and benefit to our employees being able to work flexibly to respond to changing circumstances and we want to ensure we do as much as possible to help support a work life balance and take care of employee health and wellbeing.
You will receive an excellent benefits package, including 30 days annual leave, pension scheme, flexible working, salary sacrifice schemes and travel season ticket loans.