Communications And Marketing Manager Jobs

An exciting opportunity to lead a dedicated team supporting young people to build resilience and thrive.  At an exciting time of growth for our charity, we are looking for two enthusiastic and dedicated leaders to manage programmes and daily operations at either our existing Hill House Farm or our newly opening 7th farm at Lower Shockerwick, set in adjacent beautiful woodlands and parkland, supporting the creation of our new ‘Bath hub’.  You will play a key role in ensuring our young people have a meaningful, inclusive, and memorable experience with Jamie’s Farm, feeling the positive impact long after their visit. 

What is Jamie’s Farm?  Jamie’s Farm is a charity that supports young people by combining therapeutic work, farming, and purposeful activities to help them thrive. Through residential visits to our working farms, we provide a nurturing environment where young people can reflect, build confidence, and develop the resilience they need to overcome personal challenges. 

Known within the organisation as ‘Team Leader’ 

More about the role:  As Team Leader, you will manage the delivery team at either Hill House or Lower Shockerwick farms, working alongside the Head of Hub to lead an impactful programme. Your responsibilities will include leading up to four visits per month, ensuring the smooth delivery of residential visits, and fostering a culture of empowerment and collaboration within the team. You will help achieve key performance goals including high visitor retention and staff satisfaction rates, while also leading professional development and team-building activities for your team. 

You will participate in all aspects of farm life—leading walks, guiding young people through activities like gardening and crafts, and creating meaningful connections during shared meals and evening programmes. You will also serve as the main contact for a set of partner schools, building strong and supportive relationships. 

About you:  We are looking for an experienced and passionate leader who embodies Jamie’s Farm core values of positivity, passion, generosity, collaboration, and professionalism. You will have experience working in a social work, therapeutic, or educational setting. Prior management experience is preferred, showing your ability to support and motivate teams effectively and you will bring exceptional communication, teamwork, and organisational skills to the role. 

You will excel at developing meaningful relationships with diverse individuals and organisations, using positivity and empathy to inspire and motivate others. Your dedication to helping young people thrive, especially those in challenging circumstances, will drive the success of your team and the programme. 

Please see the full job description, desired experience and employee benefits by exploring our recruitment pack below.  Don’t meet every single requirement? We’d still love to hear from you – your unique skills and experience could be just what we’re looking for. 

How to Apply:  Please apply via the Jamie’s Farm website by clicking on the “Apply” button below. Read through the full recruitment pack and return both a completed application and equal opportunities form to the email address provided. We look forward to hearing from you! 

Are you a creative communicator ready to use your skills for a meaningful cause? At St Catherine’s Hospice, we’re looking for a Marketing and PR Officer to enhance our marketing efforts, grow our reach, and drive income—so we can continue delivering vital services to those who need us most.

This is an exciting opportunity to be at the heart of a supporter-centric, data-driven approach that raises awareness, engages our community, and shares the powerful stories behind our work. If you’re passionate about delivering communications that inspire action, we want to hear from you.

About the Role

As Marketing and PR Officer, you will:

• Lead PR Efforts: Build relationships with media outlets, develop engaging stories, secure impactful coverage, and manage press releases to elevate our profile.
• Enhance Internal Communications: Ensure staff and volunteers feel informed and inspired through engaging internal updates and on-brand messaging.
• Deliver Marketing Campaigns: Support the implementation and delivery of multi-channel campaigns that build brand awareness, promote our services, and support fundraising goals.
• Use Data for Growth: Analyse campaign performance and apply insights to refine strategies, ensuring continuous improvement and greater reach.

What We’re Looking For

• Experience: Proven success in PR and marketing, including campaign delivery and writing for varied audiences.
• Creativity and Clarity: A talented storyteller with a strong eye for detail and the ability to create content that resonates.
• Organisational Skills: Ability to manage competing demands, meet deadlines, and juggle multiple projects effectively.
• Emotional Intelligence: Sensitivity to the needs of patients and families, with resilience to navigate challenging situations.
• Technical Skills: Proficiency with digital platforms, content management systems, and marketing tools.

Why Join Us?

At St Catherine’s Hospice, your work will directly contribute to providing compassionate care to those who need it most. You’ll join a supportive, purpose-driven team with opportunities to grow professionally while making a tangible impact on our community.

 

What We Offer

• Competitive salary
• 36 days annual leave (inclusive of bank holidays) and an additional day off on your birthday or nearest working day
• Access to an employee assistance programme with a wealth of wellbeing resources
• Competitive pension scheme
• Life insurance
• Hybrid working opportunities
• On-site free parking
• A chance to use your skills for a cause that makes a difference every day
• Opportunity to work on meaningful, high-impact projects
• A supportive environment that values innovation and creativity

Apply Today Ready to make a real difference? Submit a CV and covering letter by 9th January 2025 at 5pm.

Interviews will take place on 24th January 2025

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

Come and be part of the 2024 Charity Times Award’s Fundraising Team of the Year!

In this busy role, you’ll assist in the delivery of legacy marketing campaigns across a range of channels, including digital, telemarketing, legacy events and direct mail, and help to promote gifts in wills to internal audiences too. You’ll be allocated your own campaigns to project manage and you’ll monitor income, expenditure and KPI’s for all activity. An important part of the role will be to provide support for the administration of gifts in wills, including managing both legacy enquiries and legacy notifications, ensuring these are handled efficiently and to agreed timescales. This is a great role within a growing legacy program that will build your legacy and direct marketing skills and give you plenty of opportunity for development.

With combined individual giving income growing strongly at over £21 million per annum, this is the perfect time to join an experienced and effective individual giving team.

About you

You’ll have some experience of working in a similar environment such as fundraising, marketing, sales or customer services, or have experience of managing your own projects.

You enjoy the variety of working on campaigns across a range of channels and seeing the results of your work. As a well-organised person with great communication skills, you’ll be at ease liaising with external suppliers and in-house stakeholders across the charity to support the delivery of legacy marketing campaigns. Your close attention to detail will ensure accuracy with campaign reports, record keeping and invoice processing. And you’ll be able to use your excellent writing skills to craft copy that inspires both internal and external audiences about gifts in wills.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please email the Recruitment Team

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date: 9am on Monday 13 January 2025

We reserve the right to close this advert early due to the volume of applicants.

Interview date: Week commencing 20 January 2025 

Our Communications and Awareness Executive will play a crucial role in the rollout of our awareness and education programmes to women and girls across the UK. This will include supporting our Education Manager with the rollout of year round activations across UK universities and schools as well as managing our social media accounts with educational content. 

This role is unique, from the breadth of responsibilities, to the ownership it allows for an individual to flourish and grow in their role. 

We are looking for a confident, outgoing individual, comfortable in managing competing priorities and who is able to work collaboratively with a wide range of stakeholders. The successful candidate will be energetic, flexible and reliable in their day to day activities, have a keen eye for detail and excellent writing and organisational skills. In return we offer a role in a growing, enthusiastic, fast moving team and the opportunity to make a real difference.
 

Responsibilities and Duties

• Support the management and delivery of our student education programme across UK Universities.

• Management of our network of university student ambassadors across the UK.

• Managing the activation of our student ambassador network.

• Drafting of fundraising and charity activity impact reports.

• Administrative assistance to the wider team including calendar management, 

• Website management, email marketing and database management. 

• Work with our Lady Garden supporters with lived experience to help them share their stories and get involved with our social media, events and community programmes.

• Liaise with our social media agency to ensure growth across all our channels including Instagram, Facebook, Twitter and TikTok. This includes the Facebook for Business account and LinkedIn

• Support with capturing content for the Lady Garden Foundation’s social media sites - Instagram,  Facebook and Tiktok (possibly Twitter) as well as website, including support with writing blogs, posts and  multimedia content 

• Attend events when required, including occasional weekends and evenings and provide support to the wider team when required.

• Awareness and research of key health issues and updates in the gynae arena (general)

• Awareness and research of activity from other charities within the sector (general)

• To undertake other duties across the Lady Garden Foundation that may be required.

Qualifications and Skills: 

• Excellent organisational skills and attention to detail

• Strong IT skills including Microsoft Office

• Proficient skills in Canva and Squarespace

• A good understanding of the charity landscape including Fundraising Regulations 

• Effective diary management including your own 

• Ability to manage multiple activities at one time including direction from multiple individuals

• An understanding of women’s health issues and the gynae landscape including the five gynaecological cancers.

• Excellent communication and presentation skills

Person Specification:

This is a front-facing role and the post holder will need to identify and exhibit behaviours which promote our values and purpose. The right candidate will demonstrate a flexible approach, and an affinity and empathy with our charity: 

• Animated and enthusiastic

• High energy and reliable

• The ability to work independently and as part of a larger team

• Ability to use initiative and work positively and independently 

• Strong attention to detail and accuracy in all areas of work 

• Demonstrable time management skills

• Passion for our cause

Desirable Skills:

• Some charity experience

• Experience of using the Microsoft Office suite software

• Confident using MS Teams, Zoom and similar platforms (preferred) 

• Experience of using CRM software

• Confident in sharing ideas and knowledge

Equality, Diversity and Inclusion: 

The Lady Garden Foundation  recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage applications from people of all backgrounds and lived experiences.

We are seeking a creative and innovative Digital Media Officer (DMO) to bring fresh ideas to our digital communications and marketing efforts. In this role, you will combine your expertise in video, audio, and digital content creation to elevate our digital presence. The Digital Media Officer (DMO) reports to the Digital Communications & Marketing Manager and has responsibility for SAT-7 UK digital media and contributes towards our website, social media and digital marketing. 

 

KEY RESPONSIBILITIES

Digital media content

· Create engaging rich media content across a range of digital channels, including SAT-7 website, app, email, social media and other external digital marketing platforms.

· Produce / repurpose and edit high quality video content, especially for resources, campaigns, appeals and events to engage and inspire supporters.

· Increase the flow and impact of inspiring digital media content, including podcasts, animations and shorts/reels, tailored to our existing supporters and emerging audiences.

Website

· Oversee SAT-7’s websites ensuring they are inspiring platforms to raise profile, income and deepen engagement.

· Create and update web content, such as articles, media, resources and landing pages, to drive engagement.

Social Media

· Work closely with other team members to deliver consistent and impactful social media content and engagement opportunities, across various platforms, chiefly Facebook, Instagram, X, YouTube, and LinkedIn.

Digital Marketing

· Design and produce digital marketing assets, for advertising, external agencies and other channels as required, to deepen engagement with existing supporters and donors, acquire new supporters and to raise funds for SAT-7 UK.

If this sounds like the right role for you and you would like to find out more, please see the Application Pack and apply via the SAT-7 UK website.

Are you passionate about children’s literacy? Do you want to use your fundraising skills and experience to enable opportunity for children living with little or no access to books and reading? Can you help us to create a home environment where reading for pleasure is part of the fabric of family life? If so, read on - we may have just the job for you here at Doorstep Library!

We are looking for a passionate and astute fundraiser, able to make and develop relationships with stakeholders and manage funding portfolios. You will have a flair for communicating, in writing and in person, with a keen eye for detail and the ability to spot and develop an opportunity. This is an exciting and varied role, where you wil see our projects first hand and the difference that we make.

4,000 professionals, 0 days wasted, 1 incredible purpose.

Lead Supplier Performance Manager

£50,000 - £55,000 plus

Reports to: Head of Supporter Engagement

Directorate: Marketing, Fundraising & Engagement

Contract: 12 month fixed-term contract

Hours: Full time 35 hours per week

Location: Oxford, Oxfordshire Office-based with high flexibility (we would expect you to be in the office at a minimum every other Wednesday)

Closing date: 20 January 2025 23:55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact or 020 3469 8400 as soon as possible.

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Recruitment process: 1st Stage will be a competency based interview via Team, 2nd stage will include a task and will be in person at our Oxford office.

Interview date: w/c 27th January 2025

At Cancer Research UK, we exist to beat cancer.

We are recruiting a Lead Supplier Performance Manager to sit within the Supporter engagement team within the Marketing Fundraising and Engagement directorate (MFE). The role will lead the delivery of supplier performance management for 2 high value/high risk suppliers, one for telemarketing and one for fulfilment. You will also lead and manage a team of Supplier Account Managers (x3) and Execs (x2) to develop and maintain strong relationships with external suppliers to ensure they deliver a great supporter experience, delivering service to the agreed levels

We are looking for someone who has experience in managing high value supplier relationships, who has strong commercial acumen to ensure we are getting the best value for CRUK which in turn impacts the funding for the life changing research that we do. You'll also come with line management or matrix management experience, be a people centric leader that knows how to engage, motivate and inspire a team and someone who embodies

It's an exciting time at Cancer Research UK as we embark on one of our largest transformation projects, focusing on how we engage with our supporters in a much deeper, more meaningful way. This is the vision behind the of our strategy as we work to deliver seamless online and offline interactions, and a service that is personal to our audiences.   The Supporter Engagement team will be moving under the direction of a new Director of Relationships, a strong focus of this role will be how we position ourselves and our supplier relationships within this new way of working. So, it's a real chance for someone to come in an make a tangible impact on how we work and connect with our audiences.

What will I be doing?

• Working collaboratively across MFE, promoting and delivering effective contract management for high value/high risk suppliers ensuring they effectively undertake their contractual obligations to agreed standards and KPI's.

• Build and maintain strong working relationships with senior stakeholders across MFE and with other parts of CRUK, in particular Procurement and Legal.

• Develop relevant strategic supplier relationships that will aid the delivery of MFE's strategy.

• Develop and embed contract management framework across the directorate, and work collaboratively with Procurement and Legal to develop best practice for CRUK where appropriate.

• Ensure supplier performance scorecards are developed, completed and reported in collaboration with Procurement.

• Maximise the ROI on spend with suppliers.

• Ensure internal tools and frameworks are utilised to add value, drive supplier performance and maximise consistency across the Directorate as well as CRUK where relevant i.e. contributing to best practice for CRUK

• Act as a point of escalation to support and guide Account Managers to resolve any issues relating to supplier's performance and manage engagement with Procurement and Legal when necessary.

• Recruit, induct, train and develop staff to perform to a high level following CRUK people policies accurately and consistently.

What are you looking for?

• Deep knowledge and experience in supplier management

• Engages with confidence and builds trusting relationships

• Problem solver with the ability to identify and seek resolution of complex problems

• Proven experience in conflict resolution

• Line Management/Matrix Management of a diverse team with the ability to coach, empower and develop.

• Track record of successfully working and engaging with senior stakeholders

• Excellent interpersonal and communication skills and the ability to communicate effectively in writing, face to face and by telephone with a wide-ranging audience.

• Extremely well organised with the ability to manage significant projects, conflicting priorities, working under pressure and to tight timescales.

• Change agent with continuous improvement mentality, to innovate and manage change.

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits by visiting our .

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

For more information on this career opportunity please or contact us at .

For more updates on our work and careers, follow us on: , , , and .

Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support.

To support people affected by macular disease now, the Macular Society provides a range of support, information and services. Our research programme is focused on finding new treatments and a cure to Beat Macular Disease forever.

Individual Giving is a major contributor to net income at the Macular Society. We have ambitious targets over the following five years and plan to grow our fundraising programme to ensure we meet the needs of our members and donors. The Individual Giving Marketing Manager will lead on recruiting and developing new supporters to deliver long term income to help Beat Macular Disease.

If you have experience of implementing a variety of direct marketing campaigns across multiple channels and audiences and can inspire members of public to support the fight against macular disease, then we would love to hear from you.

In return we provide a great working culture and offer flexible working options, 26 days annual leave, rising to 27 after one year’s service, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons.

About Results

Results’ mission is to create the public and political will to end poverty, by enabling people to exercise their personal and political power for change.

Results is a movement of passionate, committed people. Together as staff and grassroots activists, we use our voices to influence political decisions that will bring an end to poverty. Our advocacy is built on global solidarity, partnership and shared empowerment. This is crucial to challenging the racist, colonial and oppressive narratives that have underpinned development and that help to both create and maintain poverty. We prioritise specific issues on which we can have the most influence to achieve progress, including health, nutrition and education.

Supported by our Campaigns Team, within which this role sits, our network of grassroots campaign groups and individual volunteers across the UK regularly take advocacy actions on specific issues on which we seek to make lasting change. Our aims are to mobilise resources, change policies, and create the public and political will to bring about the end of poverty.

About the role

As Campaigns and Communications Officer, you will play a key role in building the profile of Results UK, and using communications to support the development of successful campaigning activities for our grassroots advocates. You will have at least a year’s experience within the broad field of campaigning and communications, excellent written English, awareness of how written and visual communications can support organisational values, and experience of managing digital communications. This role will work across issue areas and contribute to advocacy through effective public messaging via our website, social media and publications. 

This role is available 5 days per week on a permanent basis and will provide good opportunities for further developing your communications, campaigning and advocacy skills; gaining a deep understanding of international development issues; and experience of using communications to support the achievement of advocacy goals. We are looking for candidates with a keen interest in and passion for international development and for overcoming poverty, inequality and oppression. 

Key responsibilities

• Support the development and delivery of our monthly cycle of grassroots campaigns through effective communications, including regular emails, campaign materials and conference calls.

• Work closely with colleagues in the Parliamentary Advocacy and Policy Advocacy Teams to plan campaigns and communications activities in line with our advocacy strategies.

• Work with the Head of Campaigns and other staff to support the delivery of events such as the annual Results National Conference and other advocacy and training events.

• Lead on the development, delivery and monitoring of Results’ social media engagement, and manage our day-to-day social media outputs to ensure a strong contribution to our advocacy messages.

• Manage and monitor the Results website and create content, including action materials, social media assets, campaign newsletters and fundraising content.

• Coordinate the design and production of Results publications to ensure quality control and a consistent house style in line with branding guidelines, including commissioning consultants where appropriate.

• Support colleagues, including by running training sessions and communications advice on best practice, to ensure that Results communications reflect our values, give voice to the experiences of people living with poverty and inequality, and promote our work to end injustice, exclusion and oppression.

• Represent Results in various public coalitions and platforms as agreed with the Head of Campaigns.

• As necessary, coordinate production of press releases and deal with media enquiries, supporting the briefing of spokespeople as appropriate.

• Contribute to the effective monitoring and evaluation of our campaigns and communications work in support of grant management and reporting.

Person specification

Essential criteria

Skills and Experience

• At least 1 year’s proven experience helping deliver successful public campaigns through effective communications approaches.

• Experience using social media, marketing and conferencing platforms to deliver campaigns and communications objectives.

• Experience developing digital content including social media assets.

• Excellent English language and copy-editing skills with the ability to produce content for a range of audiences.

• Strong collaborative skills, with an ability to work with people across a wide range of functions and perspectives.

• Experience of managing projects and managing set budgets.

Personal attributes

• A passion for elevating the voices of people affected by poverty issues and for opposing injustice and oppression, and a commitment to equality, diversity and inclusion.

• An understanding of how to engage diverse audiences in advocacy.

• Good understanding of international development issues and the UK international development campaigning landscape.

• Proactive and organised, with a high level of attention to detail and the ability to balance multiple priorities and to set and work to competing deadlines.

• A good team worker who enjoys supporting others and working together for common objectives.

• Enjoys supporting campaigners and volunteers.

Desirable criteria

• Experience of media work.

• Experience of producing visual content and managing designers.

• Experience of representing organisations and working in coalitions.

Equality, Diversity and Inclusion 

At Results UK, we believe that equality, diversity and inclusion should be the norm. As well as this being an issue of equality and fairness, we recognise that diverse and inclusive organisations are some of the most productive and impactful. 

We are aware of the under-representation of certain groups and communities in our sector. These include – but are certainly not limited to – people of colour, people living with disabilities, refugees and people from lower socio-economic backgrounds. We want to change this and are committed to playing our part. As a committed equal-opportunities employer, we actively welcome applications from people from a wide range of backgrounds, skills and abilities, recognising the value that these different perspectives bring to our organisation. 

Terms and Conditions 

Starting date 

The position is available immediately. 

Salary 

This role is graded at Results Professional Level 2 with a salary of £32,142 per annum. 

Hours of work

This is a full-time post with a working week of 35 hours (excluding breaks). These hours will be worked as agreed with the line manager but some flexibility may be required. There is no paid overtime, but Results UK has a TOIL policy for all staff. 

Line manager

The line manager for this role is the Head of Campaigns.

Annual leave

25 days pro rata per annum, plus bank holidays, increasing by one day per year of service to a maximum of 30 days.

Length of contract

This is a full-time permanent position.

Notice period and probationary period

The employee will have a probationary period of three months: during this time the notice period is one week. After the probation period: 6 weeks.

Other Benefits

Staff joining Results UK are automatically enrolled in our company pension scheme unless choosing to opt-out. A legally mandated minimum employee contribution applies, and all employee contributions to pension are matched 1:1 by Results up to a maximum of 5% of gross salary. Staff may receive a tax-efficient loan for the purchase of a bicycle, through which the final price of the cycle is lower than on the market. Staff may receive a loan for the purchase of a travel season ticket.

Location 

The post is based at Results UKs’ office at The Chandlery, Unit 702, 50 Westminster Bridge Road, London SE1 7QY. 

Currently, most Results UK staff are combining working from home with coming into the office 2 days a week. This is open to negotiation.

Travel

The post holder must be able and willing to travel occasionally within the UK.

Full personnel policies are available on request.

All candidates must have the right to live and work in the UK. If you are made an offer of employment, this will be subject to verifying that you are eligible to work in the UK before you start work, as per UK Government guidelines.

Who we are:

Grassroots Suicide Prevention (GSP) is a national charity committed to the timely intervention and prevention of suicide. We work to empower people to help save lives through connecting, educating, and campaigning nationally.  Our vision is a future where more lives are saved from suicide.

 

About the role:

We are looking for a highly experienced and skilled project manager (with sales and engagement experience for the FT role) who will help create, execute and evaluate multi project plans and engagement strategies whilst continuously assessing impact and ROI.  You will be a driven project manager with a business mind that has a passion for excellence and delivering high quality outputs that show impact. From planning with the Training Manager to developing and delivering project plans with the Head of Training, Training team, SMT and external partners, you will thrive on the smooth running of our training operations. There is also a focus on engagement and sales to fill our courses for the full-time role, with the support and direction of our Head of Marketing and Communications. You will be someone who loves to exceed targets and sales with outreach activities.

Please reflect that while this is a highly rewarding role with significant real world impact, grit and resilience is required due to the demands of remote working, the subject matter, fast paced and flexible multi-tasking, and the need for a highly goal and results oriented approach.

Main Duties and Responsibilities:

· To project manage all our training and services with effective and clear planning, delivery, evaluation and reporting

· Manage contract development, communications, budget planning, timelines and reporting to clients and SMT

· Identify, nurture, and grow client relationships

· Negotiate and influence showing diplomacy, whilst maintaining a firm stance that projects are delivered within our resources and in time

· Work successfully in partnership with a range of internal and external staff and other stakeholders

· Report on progress of each project ensuring filling all training courses places, including doing engagement activity to fill places against set targets and KPIs.

· Work with the Head of Finance to ensure we set realistic targets, budgets and ensure we analyse income performance

· Work closely with the Training Manager and Head of Training, SMT and wider training team to implement the training strategy and action plans to drive forward and grow our training

· Develop action plans with Head of Marketing and Communications for each course and then implement these operationally to drive engagement, increase visibility, sales and income to improve our course sales

· Working with the Training Manager to ensure quality assurance across our courses including proofreading documents and overseeing our training Powerpoints

· To analyse training evaluation data to identify any risks (such as courses not being filled)

· Make recommendations for efficiencies and improve the client experience from initial contact to feedback

· To have oversight of and refinement of our systems and processes such as Salesforce and communications

· Ensure that all training activities adhere to relevant health and safety regulations, safeguarding, suicide prevention and ethical guidelines

· Do any duties to support the Training Manager.

To be successful and thrive in this role, you must be confident, flexible, have pride in your attention to detail, be extremely organised, meet deadlines and be driven to exceed targets. You will need to be a clear and concise communicator as you will be reporting and collaborating with a wide range of audiences.  You will need to be self-motivated and work comfortably on your own and enjoy working in a team. You will enjoy working operationally as well as having a strategic approach to your work.

For this role, you will need:

· Evidence of leading and implementation of successful project plans to deadlines and within budgets

· Evidence of operational, financial and business planning and the financial acumen to set and monitor budgets

· Experience of building excellent client relationships including the public and people at a high level within organisations

· Great negotiation and diplomacy skills whilst having the confidence to ensure your projects are delivered to plan

· To be an excellent verbal and written communicator and experience of adapting your communications to different clients

· To be a confident negotiator and clear presenter

· Proven track record of increasing sales and/ or income through effective engagement

· To have a positive “can-do” attitude and enjoy adapting to different tasks and challenges

· The ability to work independently and in a team

· Willingness to learn and grow from the support and direction from the Training Manager

· Represent Grassroots Suicide Prevention on external groups and promote our services and expertise.

· Experience of Eventbrite Microsoft Office Excel, Office, and Outlook, CRM systems (such as Salesforce), Eventbrite, SurveyMonkey, Mailchimp etc

· Understand the importance of consistent branding and key messages

· A genuine passion for the Grassroots Suicide Prevention’s mission and values.

Bonus points for:

· Project management with a teaching and learning background

· Experience of working in Health and Social Care/ Mental Health or suicide prevention

· Experience of sales, particularly of training courses

· Experience of design and accessibility in communications

Why Suicide Prevention

GSP is committed to promoting a diverse and inclusive community and workplace - a place where we can all be ourselves, and each have the equal opportunity to succeed and be recognised for our unique contribution. We value the experiences, skills and perspectives of all individuals and actively encourage applications from people with diverse backgrounds. We make recruitment decisions based on applicants’ skills, experience, and knowledge, ensuring all applicants are treated fairly.

Our employee benefits include:

• Hybrid/Flexible working – we offer our team a split of home and office working, or fully remote working in some cases.
• Health Cash Plan and employee assistant programme offering a contribution to the costs of everyday healthcare needs (dental, optical, wellbeing) and counselling support, plus legal and financial support
• Learning and development opportunities
• A creative, friendly and collaborative culture.

Location: Hybrid - minimum 2 days per week in Cheam, Surrey
Salary: £40,000-£42,000 per annum
Hours: Full time – 35 hours per week (part-time – 4 days considered)
Contract Type: Permanent
Department: Fundraising

At the Charity for Civil Servants, we can’t always prevent the tricky, stressful, sad stuff from happening. But when it does happen, we help current, former and retired civil servants get the best support. Join us as we embark on the next phase of our strategy to ensure we can be there when people need us the most.

Our supporters are the lifeblood of the Charity, most being current or former civil servants themselves and we are thankful for their support. Working alongside colleagues across the Charity, Civil Service and payroll fundraising agencies, the Supporter Acquisition Manager will play a key role in developing a multi-channel acquisition strategy, driving growth in new supporters and income. You will be innovating and delivering products and campaigns that inspire our audiences, ensuring that we raise the funds needed to continue our important work.

To be successful in this role, you will be proactive, results-driven and committed to providing an excellent supporter experience. You will have extensive direct marketing and product development fundraising experience, strong budget and management experience and be adept at delivering audience-led strategy across acquisition. Great communication skills and experience of leveraging digital solutions as well as multi-channel marketing will be essential.

This is an exciting time to join the Charity as we seek to embed our presence as a UK-wide charity and deliver sustainable income and supporter growth. Reporting to the Head of Individual Giving & Legacy, you will be part of an exciting department responsible for growing our largest and longest-term sources of income – our regular giving propositions (including payroll giving and lottery) and legacy fundraising. Regular Giving and donations from individuals are an essential part of our fundraising strategy, constituting over 80% of our income currently. If you would like to be a key member of our Fundraising department, then we would like to hear from you today!

In return, we can offer you excellent benefits including a health cash plan, Headspace, life assurance, excellent pension, generous annual leave, and interest free loans for season tickets and our cycle to work scheme.

To apply, please submit your CV and a covering letter that states why you would be suitable for this role. The closing date for applications is 26 January. Interviews will be held online on 5 or 7 February. Please let us know in your covering letters if either of these dates would be difficult for you.

The Charity for Civil Servants are committed to building and developing a workforce which reflects the diversity of the civil service community that we support. We seek to ensure all job applications are treated fairly, with respect and without bias and we encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor.

You may also have experience in the following: Fundraising Manager, Acquisition Manager, Supporter Engagement Manager, Direct Marketing Manager, Marketing Manager, Digital Fundraising Manager, Product Development Manager, Donor Acquisition Manager, Campaign Manager, Non-Profit Marketing Manager, Charity Fundraiser, Philanthropy Manager, Supporter Relationship Manager, Community Fundraising Manager, Development Manager etc.

REF-218 851

The Clink Charity has been at the forefront of offender rehabilitation since 2010 and has developed award winning training programs which have provided second chances to the most vulnerable in society whilst achieving superb results in rehabilitation and reduction in numbers of reoffending.

The Role:

Reporting to the CEO, the role will be responsible for managing all commercial and business functions for the Charity, (excluding Clink Events, our social enterprise which has its own business development function). 

This is a newly appointed position within the management team and is an exciting opportunity for a strong commercial manager who has previous experience managing office infrastructure, bids, contracts, business relationships and funding.  It is essential to have strong finance and IT skill, as the role will work closely with Finance and be responsible for running all inhouse IT systems. 

The role will be supported with additional resource from our Bids, Grants, Contracts & Tenders Manager, our Data & Analysis Officer and an external Consultant who advises on business development.

Contract: Permanent, Part Time.

Working Hours: Hours 22.5 a week.  Office Based.  Flexibility to work over 3, 4 or 5 days, but must include Friday as part of the working week.

Location: Bessemer Park, Herne Hill, London. SE24 0HG

Salary: Up to £60,000 per annum Pro Rata, DOE.

Key Responsibilities Include:

Commercial & Business Development:

· Own our commercial relationships with the Ministry of Justice and other major customers.

· Bring in new funders and new contract business from the MOJ, HMPPS, Local Authority Adult Education Providers,              and Private Sector companies working in our field.

· Collaborate with our bid and business development team and with our marketing team on fundraising. 

· Take the lead on major new grant funding applications.

· Review and develop operational processes to improve performance and maximise growth working closely with the                Head of Finance, Director of Operations and MD Clink Events.

· Work together with relevant internal departments to develop accurate and consistent bids.

· Establishing targets for contract income, fundraising and grants, and ensuring the Charity meets them.

Business Management:

· Ensure the smooth running of our Head Office site at Bessemer Park, Herne Hill, London.

· Manage our leases and site infrastructure in Bessemer Park including managing our outsourced IT provider.

· Management of our in-house IT systems contracts relationships (Case Management, Sage, Paperless invoicing).

· Oversee all business accounts and contracts.

· Implement systems and processes to ensure all contracts are managed and renewed including competitive re-                      tendering as appropriate.

· Managing risk assessments for new initiatives and overseeing the risk register for the Charity.

Experience & Background Required:

We welcome applicants with relevant commercial and contract management experience from the public, private or not for profit sectors. Successful applicants are likely to have had a track record in negotiating public sector contracts and building relationships with commissioners and procurement professionals. Experience in education, training, apprenticeships or justice services would be of particular interest.

It is essential that the role holder is Financially and IT literate, someone who can lead the commercial function, manage our outsourced IT infrastructure providers and provide business leadership to the management of all internal supply contracts.

You will work closely with the Finance team and support the remote working Head of Finance to provide oversight and support to our finance team members based at Head Office.

Personal Attributes:

· Highly financially and IT literate.

· Strong leadership skills to guide and motivate colleagues and teams with the ability to work in virtual team structures.

· Excellent organisational skills to balance and prioritise their workload and meet deadlines.

· Knowledge of project management and risk management.

· Solid financial skills, including some financial/data reporting abilities (There is a Head of Finance who prepares all                Board & Management Accounting and a Data Analyst who leads performance reporting).

· Knowledge of relevant legislation & regulations and industry insights/trends.

· Strong strategic and negotiation skills to make sound commercial decisions.

· A compelling and engaging communicator, who is professional and able to influence and present well internally and             externally.

· Shows genuine empathy and belief in the values and objectives of The Clink Charity.

Preferred but not essential

Project Management Qualification (Prince 2 or similar)

CIPS (Chartered Institute of Procurement & Supply)

Equality, Diversity and Inclusion are at the heart of our work and The Clink Charity is committed to providing a welcoming and inclusive environment where all individuals feel respected and are able to give of their best. We strive to make our team truly representative of society and are committed to eliminating discrimination and promoting equality and diversity amongst our learners, workforce, trustees and stakeholders

To apply, please follow the link and upload your CV.

BACKGROUND

Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster. The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.

IRC-UK

IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England, a programme that is rapidly growing. In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.

EXTERNAL RELATIONS

The External Relations (ER) unit is comprised of four complementary functions: Private fundraising, Mobilization & Marketing, Policy & Advocacy and Operations & Analytics. To enable IRC to deliver our Strategy100 commitments, the ER unit established a bold new approach that enhances our ability to raise diverse and flexible funding aligned with IRC’s top priorities, while raising our profile and influence. The ER unit is international, with colleagues in more than 10 offices globally.

The Purpose of the Role

As Director of Communications, UK, you lead IRC UK’s core communications strategy with the objectives of growing our profile, influencing policy, driving income, and protecting our reputation. This is done by taking a strategic approach to generating effective messaging for cross-team use, creatively collaborating to produce cut-through external products across media and digital channels, and generating top tier media coverage in collaboration with communications, advocacy and fundraising colleagues globally. In this role you will be expected to use expert judgment to manage IRC UK’s reputation, as well as ensure media and digital outputs protect beneficiaries, staff and programming from harm.

The Director will report to the UK Executive Director and the Senior Director of Global Public Affairs. The Director will collaborate closely with the Senior Director for Digital Engagement, UK Advocacy Director, and the Director of UK Mass Markets to meet the organization’s strategic objectives surrounding profile, income and influence.

Scope and Authority

 

Authority:

· The role holder sets strategic direction for UK communications, with a focus on earned media, public advocacy and organic digital.

· The role oversees the UK comms operational budget, with access to the Global External Relations budget.

· The role has the authority to brief journalists with agreed messaging and act as spokesperson for the organisation.

· The Director will line manage the communications team and other positions when required.

· The role is a key member of the UK Senior Management Team, with collective responsibility for the leadership, culture and efficacy of IRC UK.

Key Working Relationships

· Reports to the UK Executive Director and Senior Director Global Public Affairs & Communications.

· Close collaboration with External Relations staff in the UK, US and globally, including Advocacy and Influence, Mass Markets, Fundraising, Awards Management, Digital Engagement, Entertainment Relations, Creative Studio, and Experiential Marketing.

· Works closely with key country directors, country programme staff and technical unit colleagues.

· Supports policy staff in the IRC President’s Office on key UK messages and policy initiatives involving the IRC President.

· Works closely with counterparts in NGOs and donors particularly FCDO and the DEC.

KEY ACCOUNTABILITIES

Strategic Direction

· Raise IRC UK's profile, income, influence and brand in the UK market by developing and delivering a 360 comprehensive communications strategy that reaches target audiences, attracts new supporters, and connects supporters with IRC clients.

· Partner with global external relations leadership to set Key Performance Indicators for achieving the strategy, and drive and monitor progress towards them with the support of your team.

· Contribute to the development and delivery of the UK Strategic Plan.

Team Management & Stakeholder engagement

· Manage a team of communications professionals, setting objectives, portfolio scope, and partnering on professional development opportunities

· Drive creative insights and strategic thinking within the UK comms team and influence / maximize policy, advocacy and fundraising outputs and results

· Lead strategic communications planning to maximize opportunities of partnering with income and influence objectives and outputs

· Ensure the UK Communications Team are clear on systems, processes and organization to drive efficiency and team productivity

· Review team performance quarterly and present on results to global stakeholders

· As a member of the UK Senior Management Team (UK SMT) support the UK Executive Director in the creation and delivery of IRC UK strategies and priorities, foster cohesion and collaboration among UK based departments, representing the needs and objectives of the team in the UK SMT and UK office.

Execution: Driving IRC profile, influence and income; and protecting the reputation of the IRC

· Work alongside global communications colleagues, Policy & Advocacy colleagues and UK Fundraisers to develop appropriate messaging on key proactive and reactive issue areas across the scope of IRC’s work.

· Plan and identify key moments of opportunity for IRC UK Communications according to internal and external landscape and timetables.

· Ensure pro/reactive message accuracy and cut through calls to action that engage audiences for proactive campaigns and news cycle opportunities.

· Develop, commission and drive creative cut-through tactics and products, from revealing IRC research and analysis to emergency media briefings.

· Secure top tier media coverage of IRC’s work, solutions and innovation, balancing mentions with long-form/features and profiles.

· Influence and shape key media narratives around priority IRC UK policy issues.

· Oversee strategic media opportunities by commissioning, writing, editing and disseminating messaging for multi-channel use, press-releases, op-eds, statements and other content to secure coverage of the IRC in the UK across print, broadcast and online media.

· Work with global communications colleagues and country office staff to create strong, persuasive and impactful outputs, and to arrange interviews and media visits to frontline work.

· Act as a spokesperson for the organization in the media as needed.

· Liaise closely with Fundraising teams to collaborate on timely messaging, client-centered storytelling, digital outputs, and media coverage to bring in donations to the IRC during emergencies and other fundraising appeals.

· Manage the communications component and IRC UK’s relationship with the DEC and lead communications on DEC appeals.

· Use expert judgment to ensure the IRC is protected in the media and to develop and enact strategies to protect IRC’s reputation, as well as ensure media outputs protect beneficiaries, staff and programming from harm.

· Ensure coordinated and topical messaging across media outreach and digital channels.

· Establish close relationships with press counterparts within statutory donor organizations that lead to opportunities to promote IRC in the media.

· Leverage IRC’s President and CEO, and UK Executive Director to grow our profile in the UK, through proposing and implementing op-eds, interviews and other media activities.

· Support, prepare and coach staff, spokespeople and board members for media interviews and visits; and provide guidance across the organisation to dealing with media.

· Build expertise on current and potential issues in the humanitarian NGO arena via research and monitoring of national media and competitors and in liaison with global colleagues

· Work with the global media colleagues to ensure that IRC has a system for managing media enquiries at all times, as needed.

· Responsible for reporting to the IRCUK board, subcommittees and Executive Director on press activity, trends and upcoming opportunities.

PERSON SPECIFICATION

 

Essential

Experience

· Track record in creating, driving and evaluating a 360-degree communications strategy that focuses on media, digital and enabling income.

· Experience leading and managing media and digital teams. 

· Experience navigating and influencing within large matrixed organizations.

· Extensive experience of developing key messages and implementing media strategies with an international, and ideally humanitarian, or development focus.

· Experience of conducting media relations and communications opportunities in developing countries and sensitive contexts.

· Experience of organising international media visits to projects in order to facilitate reporting on key issues.

· Substantial experience responding to reputational threats.

· Experience leading a digital communications team that delivers breakthrough digital content, client-centered storytelling and brings in new supporters.

· Experience/knowledge of tools for monitoring media coverage and digital results.

· Experience of dealing with media enquiries into crisis and sensitive issues.

· Experience of acting as a spokesperson for an organisation.

Skills and Knowledge

· Creative thinker who can identify opportunities and collaborate internally to produce external products that cut through media and digital and meet strategic IRC UK objectives.

· Strong communication and interpersonal skills: ability to communicate effectively with colleagues both in the UK and overseas and manage working relationships diplomatically.

· Excellent eye to detail and commitment to high speed and high quality writing and editing

· Strong organisational and time management skills: ability to prioritise team’s work, and multi-task in a fast-paced work setting.

· Good contacts with key UK journalists and media outlets, and knowledge and ability to develop relationships quickly.

· Excellent writing, editing and proofreading skills; adept at writing clean, engaging, jargon-free copy for a range of channels.

· Ability to represent IRC-UK and the wider IRC professionally and appropriately at all times.

· Knowledge/interest in international affairs, particularly of conflict and humanitarian crises and issues.

· Knowledge of key political debates in the UK around international development and aid.

· Flexibility as regards working hours, as the need arises.

· Willingness to travel occasionally to conflict areas.

· Fluency in English, spoken and written.

BACKGROUND
Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees experiencing war or disaster. The IRC is on the ground in more than 50 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster.

The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.

IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England; a programme that is rapidly growing.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.

Job Overview

The Purpose of the Role

The Mass Market team’s mission is to inspire the UK public to financially support the IRC in order to help people impacted by conflict and disaster. Having significantly grown the individual giving programme in recent years, we are now looking for an experienced Supporter Care Manager to take our Supporter Services programme to the next level.

The main focus of this new role is to develop and professionalise our Supporter Services programme, ensuring our supporters have a first-class experience, and that they develop a positive and lasting relationship with the IRC. Working in partnership with the fundraising, gift processing and CRM teams, and overseeing our external call centre, the post-holder will shape the strategy in line with the projected growth of the fundraising programme. Due to the size of the programme, the role will be responsible for service delivery, and there will be opportunity to grow the team in line with the growth of the programme in future years.

Team Chart 

KEY ACCOUNTABILITIES

 

1. Strategy and planning (30%)

· Work with the Director, Mass Markets UK to create and implement a donor-centric Supporter Care strategy and priorities as part of the wider Mass Markets strategy

· Manage 3rd party inbound call centre relationship and contracts, including leading on procurement of new services, ensuring all work carried out is to a high standard and represents value for money

· Lead annual, quarterly and monthly planning process, defining key deliverables and initiatives that advance the Supporter Care programme, ensuring all activities support the aims of the departmental strategy

· Collaborate with global Supporter Care team members to share best practice, new initiatives and contribute to global projects

· Manage and plan internal and external resource during in peak times, e.g. Year End and emergency appeals 

· Work closely with the Mass Market teams to increase connection across the department, contribute to cross-departmental planning with the ultimate aim of developing a seamless progression for new donors and prospects into further cultivation 

· Feed into fundraising planning by providing insight, feedback and themes from supporter communications

· Identify and brief support requirements with internal and external stakeholders in order to ensure the smooth running and enhancement of operations

· Create and manage the Supporter Services expenditure budget and reforecasts

 

2. Programme delivery (50%)

· Provide first-class service to our supporters across telephone, email and post, and across comments on our social media advertising and inboxes – ensuring you represent IRC appropriately, by responding to all supporter enquiries, actions and complaints in a professional manner and within agreed SLAs

· Manage the third party inbound call centre, ensuring they are briefed on upcoming campaigns and activity and monitoring their output

· Liaise across Acquisition, Retention and Legacy to ensure response handling and supporter enquiries are streamlined during campaign activity, including during emergency appeals with the Disasters Emergency Committee

· Manage supporters who are fundraising on our behalf (community and events) and provide encouragement, fundraising support and assistance across fundraising platforms

· Be the first point of contact for Legacy enquirers, providing initial stewardship and effectively transferring the relationship to Mass Market and Philanthropy teams

· Use agreed letter templates and craft bespoke responses using the supporter care database and FAQs

· Ensure interactions are logged on the CRM in a timely and accurate manner

· Accurately enter or amend supporter data on the CRM

· Ensure our thanking and acknowledgment communications are up to date and engaging

· Fulfil information packs and other items to supporters and legacy enquirers

• Maintain Community and Events fundraising pages on website, ensuring they are up-to-date, relevant and engaging

· Work closely with the gift processing team to ensure gifts, Gift Aid declarations and other relevant actions are processed or amended in a timely manner

3. Compliance and operations (20%)

· Set and manage SLAs across all aspects of the programme, including with external suppliers

· Manage the quality compliance audit with the call centre, including undertaking regular caller listening

· Create and manage a framework to track supporter care performance, including complaints, and provide regular reporting to key colleagues

• Develop and maintain internal and public facing Supporter Care policies and guidelines

· Provide regular training and best practice to public-facing colleagues across IRC UK on handling supporter interactions appropriately  

· Maintain an up-to-date knowledge and foster the development of Supporter Care within IRC by networking within the NGO and private sector to learn and import best practice

· Stay up to date on current legislation, and industry standards and adhere to all relevant regulation including the Fundraising Regulator, Gambling Commission and ICO

· Develop and enhance supporter services procedures and documents, ensuring they are kept up to date, particularly during emergency appeals

 

The above duties are intended to be an outline of the responsibilities for this role and are not an an exhaustive list. You may be expected to undertake other reasonable duties as requested by the Director, Mass Markets and the Mass Markets UK leadership team. This post may involve some national and international travel, overnight stays and very occasional working outside core office hours.

Scope and Authority

Responsibility for Resources: expenditure budget associated with supporter care costs and third party contractors. There is no income expectation for this role.

Key Working Relationships

· Director, Mass Markets UK

· Acquisition team

· Retention team

· Global Supporter Experience

· Supporter Care equivalents in other IRC geographies

· Gift Processing

· Finance

· Data and Analytics

· Comms, Digital Engagement and Creative Studio

· Martech Systems & Platforms

 

PERSON SPECIFICATION

Essential Knowledge and Experience:

· Experience leading or managing a supporter (or customer) care programme and strategy

· Experience interacting with supporters or customers in a customer service or customer facing setting

· Excellent written English, with the ability to produce well written, strong communications and reports

· Numerate with confident data interpretation skills

· Excellent organisational skills

· Strong IT skills including Microsoft packages (Word, Excel, PowerPoint and Outlook)

· Experience with a CRM system

Essential skills

· Ability to communicate confidently and effectively with supporters over the phone, email and other channels

· Ability to handle difficult conversations with supporters sensitively and diplomatically, ensuring a professional attitude is shown at all times

· Strong interpersonal skills, with the confidence to engage with supporters and manage relationships with internal and external stakeholders at all levels 

· Driven and proactive with a solutions-based attitude

· Willing to work independently and to take the initiative

· A team player who enjoys working collaboratively and supporting colleagues