Communications And Events Manager Jobs in Home Based
JUST ONE Tree is a young, but award-winning, non-profit organisation. We’re tackling the dual crises of climate change and biodiversity loss through global reforestation. We make it simple for everyone to get involved because JUST £1 plants 1 Tree.
We are unique as we don’t just plant trees. We focus on restoring the entire eco-system in the oceans as well as on land, and we also educate the next generation of environmental guardians.
Sound like something you’d love to be part of? Join us in this important role.
THE ROLE:
Working alongside our founder Amanda, and other team members you’ll be right at the heart of the action. You’ll be the backbone of daily operations, providing vital support, handling all aspects of administration and ensuring the ship runs smoothly.
Your role will be pivotal in enabling us to be efficient and effective across our organisation and helping us to have an even bigger impact on restoring the planet.
We’re looking for someone who’s a solutions finder and ready to roll up their sleeves and get stuck in. You’ll have great attention to detail and relish being organised and efficient. But you’ll also be able to bring the experience to take a step back and have a look at our systems and processes to suggest and implement efficiencies and improvements.
This is a permanent part-time role, 20 hours a week (half a day every day), with the opportunity to scale up in both responsibilities and hours as our organisation grows. We'll explore the exact hours and timings with you and together find what works.
So if you’re passionate about having a positive impact in the fight against climate change, want to work and interact with like-minded individuals (and have fun along the way) then we’d love to hear from you.
WHAT DOES THE ROLE INVOLVE:
· Operational Management: Streamline daily business operations, to keep an ever-improving and well-oiled machine. Enable and support the smooth onboarding of our new automatic donation system. Explore new software, systems and processes that will help as we grow to the next level.
· Administration: Executing a range of administrative tasks including donation logging, managing invoicing, tracking fundraising and data entry into Salesforce and Mailchimp.
· Communication Hub: Be the central point of communication, ensuring different parts of the team are kept updated and pulling in the same direction.
· Co-ordination: Oversee, run and deliver projects on time, from blogs and newsletters to the implementation of new tech systems.
· Processes: Oversee the smooth running of existing processes across the organisation and ensure the team utilise them correctly.
· HR: Lead on staff recruitment including hiring and onboarding new team members, performance reviews and overseeing the smaller details such as sick pay and annual leave.
· Policies: Keeping current policies and JOT handbooks up to date, adding new policies where needed and helping create those we are yet to think of.
· Logistics: Being a logistical wizard for team travel, events, meetings and internship organisation
· Company-wide Support: Be our 5th Emergency service! Support the small and passionate team to be the best they can be. You’ll have oversight of it all so we can run smoothly.
The right person with the right attitude is more important to us, than ticking all the boxes.
WHAT DO YOU NEED TO BE:
· Passionate and enthusiastic - we thrive on having a great bunch of people on our team, all working together for a better future.
· Dependable – reliable and committed. Your role and presence is foundational to the success of the organisation.
· Solutions finder – you know how to solve the problem or know the right person to ask for help…or even better, you’re a step ahead and already on it!
· Go-getter – proactive not reactive.
· Good communicator.
· Streamliner – you can spot how to improve a process a mile away!
· Dedicated – we want someone to be a long-term part of the team and grow with us as we scale up.
· Able to work remotely
· Have your own computer
· Fluent in English
· Fanatical about detail
· Organised
· Proficient with standard software eg. Microsoft word, Excel, Google docs
· Familiar with CRMs, ideally Salesforce, and other business support systems, or confident in picking up how ours works.
WHAT'S IN IT FOR YOU:
· Working remotely – Like to work from home in your comfy slippers? No worries, we’re used to that. Our team is spread out all around the world. However, for this role we are seeking someone who lives in the UK, with easy access to London for team meet-ups.
· Flexible working – work around the school pick-up, after your morning swim or you’ve walked the dog – you decide. Your day will mainly need to fall within normal office hours, but you can jiggle it around what works for you.
· Holiday time – we believe in the importance of good mental health and family time. It’s a marathon not a sprint.
· Contributing to tackling one of the most pressing crises of our time – with a great team.
· Basic hourly rate with end of year and summer bonus, total equivalent to c. £28,000 - £30,000 if it were a full-time position
If you’re a person who loves blending attention to detail and an eye for data with good people skills and has a passion for being the supportive core at the heart of an environmental organisation, then we’d love to hear from you!
Most of all, we believe in working hard and having fun along the way! We're looking for someone to join us and be a great part of the JUST ONE Tree team.
JUST ONE Tree is uncomfortably aware of the lack of diversity in the environmental sector and we’re not ok with it. We know we’ll be even stronger and more effective in powering change if we are a more diverse team.
All qualified applicants will be considered regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, genetics, national origin, disability, age or any other grounds.
The client requests no contact from agencies or media sales.
Full time, permanent
About us
Practical Action is a change making organisation that works in unconventional ways. We put ingenious ideas to work so people in poverty can change their world.
We do things differently, so answers that start small can grow big – bringing people together in bold collaborations, using innovation and knowledge to build futures free from poverty and help shape a world that works better for everyone.
About the role
We are looking for a dynamic and proactive Global Learning and Development (L&D) Coordinator to join our vibrant, international team. In this exciting role, you will play a key part in shaping the learning journey for our employees across the globe, ensuring they have the tools, resources, and training needed to thrive in an ever-evolving world. You’ll have the opportunity to coordinate cutting-edge training programs, manage state-of-the-art digital learning platforms, and help drive the implementation of innovative L&D strategies that impact employees from different cultures and regions.
About you
This is a fantastic opportunity for someone with a passion for learning and a talent for digital technology to make a real difference. If you're detail-oriented, thrive in a fast-paced, global environment, and are excited about contributing to a culture of continuous development, then this is the role for you! You’ll collaborate with colleagues around the world, tackle diverse challenges, and help shape the future of learning and growth within our organisation.
Accountabilities
Training Coordination:
- Schedule, coordinate, and manage all internal and external training sessions.
- Liaise with internal stakeholders, external trainers, and venues to ensure smooth delivery of learning programs. In the room and virtual rooms
- Maintain and update training event calendars and records.
Digital Learning Management:
- Administer and manage digital learning platforms (e.g., LMS - Learning Management System), ensuring content is up-to-date and accessible.
- Troubleshoot issues related to digital learning tools, ensuring a seamless user experience.
- Support the creation and curation of digital learning content, including e-learning modules, videos, webinars, and virtual training sessions.
Learning Analytics & Reporting:
- Monitor and track learning and development progress using data analytics tools, providing regular reports on key metrics (e.g., participation, completion rates, learner feedback).
- Analyse learning data to identify trends, gaps, and opportunities for improvement in training programs.
Employee Development Support:
- Serve as a point of contact for employee learning and development queries.
- Provide guidance on learning paths and career development opportunities based on employee and organisational needs.
- Assist in the design and delivery of personal and professional development initiatives.
Digital Skills Development:
- Assist in the development and delivery of digital skills training, supporting employees in improving their proficiency in digital tools and software.
- Collaborate with IT and other departments to identify areas where additional digital skills training is required.
- Support the L&D Manager in managing the L&D budget, tracking expenditures and processing invoices.
Learning and Development Projects:
- Support the implementation of new learning initiatives and programs, ensuring alignment with organisational objectives.
- Participate in cross-functional projects that contribute to a culture of continuous learning.
PERSON SPECIFICATION
Qualifications, Knowledge, and Experience
Essential:
- Proven experience in a learning and development coordination role or a similar administrative position.
- Strong proficiency in digital tools and platforms, including Learning Management Systems (LMS), e-learning tools (e.g., Articulate, Adobe Captivate, Canva, Synthesis), and other digital collaboration tools (e.g., Microsoft Teams, Zoom).
- Excellent organisational and time-management skills with the ability to manage multiple tasks and priorities.
- Strong communication and interpersonal skills, capable of working with diverse stakeholders across the organisation.
- High attention to detail and ability to maintain accurate records and data.
- Ability to analyse data and present actionable insights.
Desirable:
- Familiarity with data analysis tools (e.g., Excel, Power BI) to generate L&D reports.
- Experience in developing and delivering training.
- CIPD qualification in Learning and Development or equivalent
- Skills, Abilities and Competences
Collaboration and Teamwork:
- Skilled in working within a global team, fostering collaboration across departments and regions.
- Ability to facilitate virtual teams and work with colleagues and partners globally in different time zones
Cultural Sensitivity and Inclusion:
- Strong competency in promoting inclusivity and ensuring training materials and delivery methods are culturally sensitive and accessible to all learners.
Organisational Agility:
- Ability to navigate and thrive within a fast-paced, global organisation, responding quickly to changing business needs and priorities.
Innovation in Learning Design:
- Ability to introduce innovative approaches to learning, such as incorporating mobile learning, social learning platforms, or AI-driven personalised learning pathways.
Attention to Detail:
- Ensuring accuracy and high standards in managing training records, tracking certifications, and preparing training-related reports.
Global Mindset:
- Understanding of global business environment, with sensitivity to cultural differences and regional learning needs.
- Ability to adapt learning products to the cultural context locally
Problem-Solving:
- Strong problem-solving ability to handle challenges such as differing regulatory requirements, regional variances in skills development, and access to learning platforms.
Time Management:
- Ability to manage time effectively, prioritising tasks and coordinating global projects that involve multiple stakeholders and time zones.
Continuous Improvement Focus:
- Passion for continuous learning and staying updated on global L&D best practices, tools, and emerging technologies.
APPLICATION INFORMATION
Why join us?
The opportunity to work for an organisation that is making a positive difference to the lives of people worldwide, a friendly and supportive culture, and working with values-driven and highly engaged colleagues are just some of the reasons we think Practical Action is a great place to work.
This will be a global role based either in the UK or in one of our country offices in Kenya, Rwanda, Senegal, Zimbabwe, Peru, Boliva, Nepal or Bangladesh. The final salary and benefits for this role is dependent on the country of base and job market conditions.
The successful applicant must have the pre-existing right to both live and work in the country from which they will be based. They must be in a commutable distance from one of our global offices, as the successful candidate would be expected to attend the office on regular occasions.
Additional information
Practical Action believes that having a diverse workforce and inclusive workplace culture based on respect will enable us to be an effective organisation. We seek to create an inclusive workplace in which people are accepted as individuals, regardless of their differences and where they feel their contribution is valued. Practical Action is an equal opportunities employer, and we encourage applications from under-represented groups.
We stay committed to cultivating an inclusive and diverse working environment and believe that people from different backgrounds or cultures give us different perspectives, and the more perspectives we have, the more successful we will be. By building a culture where everyone feels heard, respected, and valued we give everyone working with us the opportunity to achieve their full potential.
Practical Action is committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks including criminal checks and terrorist financing.
Closing date for applications: 17th November 2024. Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.
Interviews: It is anticipated that interviews will take place in the week commencing 25th November 2024.
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.
HOW TO APPLY
If you want to work for a charity with significant people ambitions, then we would like to hear from you. For more information, please visit our careers page.
To apply please submit a copy of your CV (A4 No more than 2 pages) and send us a supporting statement that addresses person specification, Skills, Abilities and Competencies listed, and please make this no more than 2 A4 pages.
Our vision is for a world that works better for everyone. We believe where there’s action, there’s hope.
The client requests no contact from agencies or media sales.
Service Delivery Manager
Role: Service Delivery Manager
Hours: 30 or 37.5hours per week (4 or 5 days per week)
Location: Homebased within the UK with a requirement to travel to occasional meetings, mostly held in London and / or supporting events
Reporting to: Director of Partnerships and Programmes
Benefits: Flexible working arrangements, 28 days of annual leave (FTE pro rata for part-time) + 1 day for your birthday, pension scheme and Employee Assistance Programme
Key relationships: Managing relationships with key partners and volunteers.
Salary: £31,000 per annum FTE ( pro rata for part-time)
Contract: Permanent
About Overcoming MS
Are you an experienced Service Delivery Manager with a strong foundation and knowledge of project management, ready to make a meaningful impact at the world's leading multiple sclerosis healthy lifestyle charity? We are seeking a motivated and experienced Service Delivery Manager to help us expand our world-class support services and empower an engaged global MS community.
In this role, you will help lead the delivery of two key strategic objectives:
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Providing world-class information, tools, and support to those affected by MS.
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Growing a collaborative, knowledgeable, passionate, and sustainable team of facilitators, volunteers, and community members.
Join us in our ambition to support and empower people living with multiple sclerosis. Your expertise and passion can help people to live well with MS.
At Overcoming MS, we are here for everyone with MS who wants to take control of their health and wellbeing. We provide clear, practical actions for people to take and a supportive community to help people living with MS. The Overcoming MS Program uses substantial scientific evidence to show how lifestyle choices, alongside medication, benefit physical and mental health.
Knowing people with MS can reduce their risk of disease progression through lifestyle choices gives hope to us all. Our vision is a world in which living a full and healthy life with MS is possible for everyone.
Once people with MS know about the potential impact of a healthy lifestyle, they need to feel that the information is coming from a reliable source, to believe in it and adopt the key changes. The Overcoming MS Program is based on broad-based, high-quality scientific evidence, and lifestyle is an area that has growing interest and development.
About the role
Purpose: We’re recruiting for a motivated and experienced Service Delivery Manager to expand our offer of support to motivate and empower an engaged global MS community. With strong knowledge and experience of managing projects and the ability design, shape and implement services.
You will be responsible for the design, delivery, and continuous improvement of products and services. Due to the growth of our services and levels of support, we are in a position to employ an additional Service Delivery Manager which will allow the successful candidate to benefit from the peer support of team members, as well as make the position their own, playing to their strengths.
Key Responsibilities:
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Service Design and Improvement: Leading on the design, development and improvement of products and services in line with the charity’s strategic objectives, using insight and data to shape your thinking.
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Project Planning: Taking the lead for the planning and delivery of in-person and digital events, products and services which include residential retreats, online courses, and webinars.
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Community Growth: Seeking out opportunities and nurturing relationships to grow our community to increase our reach and deliver more, through collaboration and increasing our knowledge base. Build and expand our pool of Volunteers and Experts, being responsive to the needs of our community.
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Management of Volunteers and Trainee Facilitators: Nurture and support the development of Trainee Facilitators and Volunteers including Ambassadors ensuring policies, processes and frameworks are fit for purpose.
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Stakeholder Engagement and Communication: Serve as the primary point of contact for key stakeholders. Driving engagement and maintaining positive relationships with our Expert Advisors, Volunteer Facilitators and community members.
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Innovation: Scoping out new opportunities, designing frameworks and processes and ensuring resources are carefully managed to achieve impact and implement improvements as necessary.
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Monitoring and Evaluation: Ensuring our products and services meet quality standards and align with our community’s expectations. Ensuring that products, services and courses include evaluation techniques to measure impact including both quantitative and qualitative feedback from participants.
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Financially conscious: Ensuring charity activities are delivered in the most cost-effective way, seeking out opportunities to generate income / contributions from an engaged community, working with the Fundraising team.
About you
Project management skills
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Minimum of 2 years practical project management experience / service design and delivery
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Expertise in using and implementing relevant project management methodologies and tools.
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Ability to proactively mitigate risks and overcome barriers to implementing solutions.
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Confident in using monitoring and evaluation tools to ensure products and services are continuously improved.
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Project management qualification such as Prince2 or Agile or similar qualification is desirable
Strong interpersonal skills
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Experience of managing volunteers and working collaboratively with communities.
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Excellent communication skills, energetic and passionate.
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Demonstrable track record of building lasting professional relationships in person and online.
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Strong listening and communication skills, both verbally and in writing and to disseminate information in an easily understood and appropriate format.
High work quality and passion for innovation
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Excellent eye for detail, works to deliver high-quality work.
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A passion for innovation, an open mind, and a willingness to learn and grow.
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Thrives as a team player but are able to work on your own initiative, with minimal supervision.
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A proactive approach to your work and are able to identify opportunities and solutions.
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Excellent organisational, planning, prioritisation and time management skills with an ability to work to deadlines and change priorities when needed.
Charity interest
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Experience of working within a charity and understanding of the charity sector is key.
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Motivated by helping others
Working location and hours
You are comfortable working remotely within the UK, as part of a small team, and happy to travel occasionally to London and other locations for meetings and to support events such as Residential Retreats and some out of hours work such as evening webinars.
You have a clean driving licence and have access to a vehicle to use for business purposes.
What can we offer you?
Our staff benefits include:
• 28 days annual leave (FTE - pro rata for part-time) plus a day off for your birthday and bank holidays
• Flexible working
• Remote working
• Pension
• Employee Assistance Programme
How to apply
Please send your CV and a covering letter by the 22nd of October.
In your covering letter, please let us know:
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Your motivation for applying for the role
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Your preference for a 4 or 5-day week
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Your notice period
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Your current location.
Please respond ASAP, as we will start screening candidates as soon as we receive applications.
We are an equal opportunities employer, committed to diversity and inclusion in the workplace. We make hiring decisions based on merit. If you fill most or all the requirements, please apply.
No agency contact, please.
Key Dates
1st stage interviews to be held remotely on the 6th / 7th November.
2nd stage interviews to be held on the 12th of November (this might be in person or remote, TBC)
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Kids Network, London’s leading intervention focused child mentoring charity, is looking for a marketing and comms officer. This essential role will work closely with the CEO and Managing Director as well as the schools, mentoring and fundraising teams, working collaboratively across the organisation.
This is a new role for The Kids Network, and the successful applicant will be supported in making it a success. There will be marketing and comms strategy to follow, crafted by an external expert consultant, to allow you to hit the ground running, while still giving you the bandwidth to make individual campaigns and activities your own. You’ll get the opportunity to give voice and tell the story of an incredible charity at a key moment of growth, that will be largely driven by effective marketing and communications.
Embrace a role with heart:
The Kids Network is a community of children and volunteer mentors connecting through fun, curiosity and friendship for positive social change.
Many children are feeling isolated and emotionally adrift, and the impact of poor mental health looms large over the landscape of childhood in the UK. The Kids Network pairs Little Londoners with a volunteer mentor at a crucial time in their lives: the transition period from primary into secondary school.
What makes you special:
● You’ll be effective in coming up with creative ideas and confident crafting content from scratch
● You’ll know how to do more with less, and be effective even without big budgets
● You’ll embrace the ethos of fun at the heart of our organisation
Your responsibilities:
● Content planning and creation for social media (Instagram, Facebook, Tik Tok, LinkedIn) - to include copywriting, graphic design and videos
● Community management, uploading, commenting to encourage continued growth of these social media channels
● Blog writing for the website
● Email marketing, using Mailchimp
● Support of fundraising goals with effective marketing campaigns i.e. The Big Give
● Support of mentor recruitment goals with effective marketing campaign/ always-on promotion
● PR and Press Enquiries
● Supporting events from a marketing perspective
Essential skills:
● Experience using Canva or similar graphic design software
● Great writing skills and attention to detail
● Evidence of creating content for social media, especially for start-ups, charities or small organisations
Desirable skills:
● Video production and editing experience
● Content strategy/ planning experience
● PR experience
● Experience working with comms in charities
Part time role 0.5 (17.5 hours)
£28,000 per annum pro rata
London-Based
Accountable to: CEO Louise Johns-Shepherd
Benefits:
● Flexible working arrangements (mostly working from home, with approximately two days a week working from the office)
● Option for 2 Me days
● 25 days annual leave entitlement with one day accrued each year of service capped at 5 years
● Option to swap bank holidays for other religious holidays
● Team Socials
● Birthdays off
● Personal development budget
● Working in a value led organisation, where we see and share the impact we have on children every day!
Application Process:
Initial review on an ongoing basis
Interviews on an ongoing basis
Decisions to be made by end November
Start date early January 2025
To apply please send your CV and a cover letter, no more than two pages about why you are right for this role and why you want to join The Kids Network.
Safeguarding commitment
The Kids Network is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. The successful applicant will be required to go through our safer recruitment processes, including an enhanced DBS check.
Equity commitment
The Kids Network values diversity and inclusion and we have worked to create an application process that is as accessible as possible, however we still recognise that there is maybe more we can do especially for applicants who are minoritised in society, have specific accessibility needs and/or experience discrimination.
If this is the case we are both happy and open to discussing better ways to support your candidacy and make this application process as equitable as possible for you.
We are a diverse organisation and welcome everyone but it is important to note that the intersections of your identity will not increase or affect the amount of labour you are asked to do. If you wish to draw on your own lived experiences that will be both encouraged and supported but it is not nor ever will be a prerequisite of this role.
You can find out more about our commitment to anti-oppression on our website.
The Girls' Network believes that that no girls should have their futures limited by their gender, ethnicity, background, or parental income. We inspire and empower girls from the least advantaged communities by connecting them with a mentor and a network of professional role models who are women.
Would you like to help us reach more girls and young women, empowering them to build their limitless futures? We are currently recruiting for a Network Manager to work with girls in schools in north and central London. This role will involve working with, schools and corporate partners to ensure that we deliver impact for the girls and young women we serve.
WHAT WE DO
Young people from lower income families are 40% less likely to go to University than wealthier peers (Dept for Education, 2020) which can have a lifelong impact on earning potential. Covid-19 has deepened inequalities (Social Mobility Foundation, 2022) and negatively impacted on young people's wellbeing (GirlGuiding, 2020). We believe that no girls should have their futures limited by their gender, sex, ethnicity, background, or parental income and they should be supported to realise their ambitions, to discover their self-worth, and to develop their capacity to shape their world and their futures.
We work in communities of least advantage across England to deliver two core programmes to achieve this vision. Through our mentoring programme we connect 14-19 year old girls with a mentor and a wider network of role models who are women and deliver opportunities which help them to build life skills and nurture their ambitions. Based on the idea that 'you can't be what you can't see', our mentors often help girls to broaden their horizons and create a more positive vision of their futures. After the programme, the mentees can join a free, lifelong network of support - our Ambassador Community, which offers further opportunities to reach their goals, build their confidence and to share their voices and experiences.
Our programmes help girls and young women to develop the knowledge, skills, self-belief and opportunities to thrive, and to be supported as part of a network that champions them and ensures their voices are heard.
THE ROLE
This is an exciting role joining a Programme Team of 13 staff based throughout the UK. There is a small team of three based in the London. You will work closely and collaborate with the other Network Managers and share some priorities across the region, working to develop the region as a whole. The purpose of this role is to facilitate good relationships between the mentors and mentees in the region. 70-80% of the role is about relationship building (with schools, mentors and partners), coordination and the tracking/ administration of those relationships. 15-20% of the role is direct delivery with the girls in the region. You will play a crucial role setting up our 121 mentoring programmes, liaising with schools, recruiting mentors and ensuring that we have the right mentors for the mentees on programme. You will also deliver our workshop programme within the area.
Mentoring programme
- Manage overall success of the cohorts (groups of mentees and mentors) in your region, including coordinating and administering events and communications for cohorts in your area.
- Deliver engaging on-boarding sessions for mentees.
- Deliver events and workshops for mentees.
- Deliver matching of mentees and mentors at in-person events or virtually.
- Work with the wider programme team to train mentors.
- Support mentors once matched through regular check-ins, monthly emails and ad-hoc conversations.
- Collect data to track the progress, and impact of, mentoring relationships.
- Support mentors with safeguarding concerns, following The Girls’ Network. process in line with our child protection policy.
- Develop effective relationships with schools, on-boarding, supporting and retaining the partnerships
Partnerships
- Work with the Senior Network Manager in your area to identify professional partnerships and sponsorship with local and national businesses.
- Work with your Senior Network Manager to identify a recruitment and retention plan for your area including key partners to work with.
- Be an active presence in the community, attending events and networks to encourage local women to mentor on our programme.
The Girls’ Network reputation and network
- Advocate The Girls’ Network at every opportunity, through local media, PR activities and social media.
- Identify opportunities to build the reputation of The Girls’ Network in the North and through events and networking.
- Report significant successes and achievements to relevant staff members
Ongoing success of The Girls’ Network
- Work with the Programme Team to identify key areas for programme development.
- Opportunities to get involved in programme and wider organisational projects.
- Understand the development of school initiatives nationally and in your region, and understand their impact and implications for The Girls’ Network programmes.
- Attend programme and whole team meetings and team days.
- Maintain and champion a girls-centred way of working.
WHAT YOU WILL BRING TO THE ROLE
Essential skills, knowledge and attributes
- You are deeply passionate and driven to achieve equal opportunities for all and will keep the girls we work with at the heart of your work.
- You are able to build and manage a number of relationships with a variety of different people and are confident speaking to both young people and adults within schools and businesses.
- You are comfortable facilitating training sessions and workshops in person or online.
- You have project or programme management experience and are able to prioritise conflicting priorities.
- You are target oriented and will work towards achieving objectives and key results (OKRs) for the region.
- You are a fast learner and able to take on a busy schedule of work from the onset.
Desirable skills, knowledge and attributes
- You are flexible in your approach to working with a small organisation and understand the time and resource limitations.
- You have safeguarding knowledge and experience.
- You have experience of Salesforce or another CRM system.
OUR BENEFITS
We want to help everyone achieve more at work as well as in their personal lives and in their wider career, so that they feel proud of the part they play at The Girls' Network. We are committed to providing equality of opportunity in employment and to developing working practices and policies that support work-life balance.
Benefits
- Pension scheme; employer contribution of 3% and employee of 5%
- 27 holiday days per year, plus public holidays (pro-rata)
- Extended and comprehensive sick pay policy
- Enhanced Family Leave pay policy
Learning & development
- Annual training budget upon completion of your probation period (pro rata)
- Professional development support and allocated time off for training
- Continual learning and development through team days and whole staff training.
The way we work
- Flexible working policy: we respect that people have commitments and provide flexible working hours through discussion
- A positive and supportive team culture, regular check-ins and optional social events
- Working from home allowance to support you with essential tech needs
- We support you with a Girls’ Network buddy who you can reach out to beyond the induction period.
OUR VALUES
- We are young-person centered: our work and our decisions are centered around the girls and young women that we serve.
- We are curious: we listen, we learn, and we do something about it.
- We are unashamedly ourselves: we are authentic and celebrate each other for who we are.
- We are ambitious and courageous: we know that might mean doing things differently or taking a risk. We acknowledge our strengths and when we need help.
- We believe in the power of connection: that we can achieve more by working together.
YOU CAN'T BE WHAT YOU CAN'T SEE
We want to ensure that our team is inclusive and representative of the girls we work with, so we particularly welcome applications from individuals who have experienced of one or more of the following: being from a low-income family; have received free school meal; being the first in your family to go to University; identify as Black, Asian or another ethnic minority background. We have an active and cross organisational Equity, Diversion and Inclusion Strategy in place. We are a proud supporter of Show the Salary and The Halo Code.
Please visit our website for the candidate pack and ainstructions on how to apply.
The client requests no contact from agencies or media sales.
Are you passionate about working for Community Hospice, seeking to ensure that patients can make the most of the time they have left? We are searching for a brilliant Senior Events Officer who will join this impactful cause.
This role will play a pivotal part in leading the successful delivery of the annual hospice fundraising event programme. As part of the role, you will be responsible for the cultivating of important relationships with stakeholders, corporate sponsors and supporters alike. You will manage the day-to-day event operations from start to finish, including event planning, risk assessments, and analysis and reporting. Your exceptional communication and networking skills will be essential in fostering partnerships and securing support for the hospice. You will be a confident decision-maker who can work autonomously, using your judgement to help shape the events strategy.
To be successful in the role of Senior Events Officer, you will need:
- Considerable experience of event management to engage and retain supporters, with project management experience to lead on event planning and delivery.
- Experience with databases, segmentation and use of data analytics.
- Ability to work across teams in a collaborative positive manner proactively engaging colleague support.
Salary: £29,000 - £37,000
Contract: Permanent, full-time
Location: London/hybrid, 3 days per week in office
Deadline: Rolling
If you would like to have an informal discussion, please call Ashby on 02030 062787 or email your interest along with your CV to [email protected].
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
If enough applications are received the charity reserve the right to end the application period sooner.
Job Summary
The Events Coordinator will be responsible for the planning, organisation, and smooth execution of both internal and external event bookings at the LSE Students' Union (LSESU). This role involves coordinating a diverse range of events, including student-led activities, conferences, workshops, and external bookings from organisations or companies looking to host events at LSESU. You will act as the primary point of contact for all event-related queries, ensuring seamless communication and collaboration across various stakeholders.
About the job
We’re looking for an enthusiastic and organised Events Coordinator to join the LSE Students' Union (LSESU). In this role, you will be responsible for overseeing the planning, management, and delivery of both internal and external events across our vibrant student union. From student-led society activities to large-scale external bookings, you’ll ensure that every event runs smoothly and to a high standard.
Key responsibilities include managing event logistics, liaising with stakeholders, coordinating room bookings, and working closely with both internal teams and external clients. You'll also handle everything from AV setups and catering to ensuring health & safety compliance for all events. Whether supporting student organisers or working with external partners, you'll play a vital role in creating memorable and successful events at LSESU.
This is a fantastic opportunity for someone passionate about event management and looking to make a real impact on student life at one of the world’s leading universities.
Who are we looking for?
We’re seeking a proactive and detail-oriented individual with a passion for events. You’ll have experience in event coordination, ideally within a university, students' union, or similar environment, and be confident managing multiple projects simultaneously.
Key skills and attributes include:
- Excellent organisational and communication skills.
- Experience working with diverse stakeholders, including students, staff, and external clients.
- Strong problem-solving abilities and a proactive approach.
- The ability to manage event budgets and logistics effectively.
- An understanding of health & safety, risk assessments, and event compliance.
If you are someone who thrives in a fast-paced, collaborative environment and enjoys seeing events come to life, we’d love to hear from you!
Why apply?
At LSESU, you’ll be part of a dynamic, supportive team working to enhance the student experience at a world-renowned institution. We offer competitive salaries, generous annual leave, and excellent opportunities for professional development. This is your chance to be at the heart of student engagement and help create memorable experiences at LSE.
Benefits and Perks
In return for your passion and experience we offer:
● Free LSE Students’ Union gym membership.
● First Aid at Work training qualification.
● 10% in our bar and cafe
How we recruit
We want to ensure all systems, policies and processes are free from bias or discrimination and are fair and accessible, therefore we ask that all candidates complete our Application Process in two stages:
Part 1: Supporting Statement is all about you telling us about your suitability for the role and will be used to determine if you are shortlisted for interview. Please keep this one page maximum and do not include any personal information, e.g. name or date of birth. Please use the job description and person specification to help write this.
Part 2 (Equal Opportunities Monitoring and Contact Form) is personal information – so we can contact you if you are shortlisted for the interview. It also helps us gather and analyse demographic information about our applicants. This part will only be seen by HR and will not have any impact on shortlisting.
Application forms are formatted to ensure the equality monitoring data is removed before applications are seen by the shortlisting panel. This process allows us to ensure that the shortlisting is done in a fair and consistent manner and all applicants are given the same opportunity to demonstrate their abilities.
Want to apply?
To apply please submit an online application.
Job application timeline
Closing date: Monday 28 October 23:59
Intended Interview dates: W/c Nov 4
The client requests no contact from agencies or media sales.
Summary
The Senior Media Manager at Diabetes UK is responsible for leading media activity to support our breakthrough objectives and ensure key diabetes issues continue to receive standout and sustained media coverage.
Overseeing a diverse, wide-ranging portfolio of projects, and the expert team responsible for delivering them, the Senior Media Manager leads creative media campaigns and supports colleagues working on Stories and Celebrity Engagement.
The post-holder also plays a critical role in managing the reputation of the charity, advising colleagues at every level, building and maintaining key internal relationships.
We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role.
Interview(s) date: W/C 4th November 2024
Package
What we can offer you:
- Generous annual leave starting at 25 days plus bank holidays (pro-rata for part-time)
- A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
- Early finish Friday and flexible working as part of our approach to activity based working (not applicable to roles with fixed shift patterns)
- 2 Days TOIL in recognition of fixed shift patterns (pro-rata for part-time)
- Discounts on gym membership
- Employee assistance programme to give you support on any issues that come up in life
- Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
- Very active social scene including sport teams, gardening and other activities
- Generous pension provision, life assurance and income protection insurance
- Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)
*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.
Main Responsibilities
The Senior Media Manager safeguards Diabetes UK's high profile in the media and will build and maintain an ambitious media strategy around strategic goals.
The role line-manages three Media Managers to play a key part in whole organisation strategic campaigns, and the development and delivery of comprehensive media and PR plans to support them.
The Senior Media Manager conducts continuous evaluation to monitor and report on media engagement, takes a leading role in the management of crisis communications and is responsible for day-to-day management of the Media Team budget.
Ideal Candidate
The Senior Media Manager will lead a team to deliver outstanding results that support the charity's objectives. The candidate will craft powerful media campaigns to perform across a wide range of UK media and be able to identify and mitigate risk in our communications. They will be able to handle sensitive topics with care and be able to tailor outputs to a wide range of audiences.
We are currently looking for a CRM Systems Manager to join our IT department on a full time permanent basis.
As part of the Digital Systems team, the CRM Systems Manager is responsible for managing the organisation’s Ticketing, Customer Relationship Management and Fundraising CRM application and associated systems. This multifaceted role covers the ongoing support, training and continuous improvement of the applications.
The System Manager oversees system administration and ensures helpdesk requests are resolved appropriately and efficiently, to maximise system effectiveness and high standards of customer service.
The successful candidate will work across a variety of responsibilities which include but are not limited to:
- Provide support to Southbank Centre and the resident orchestras on CRM, ticketing and other systems
- Research, plan and implement improvements to CRM, ticketing and other relevant systems
- Deliver training on CRM, ticketing and other systems for Southbank Centre and the resident orchestras
- Supplier management
- Supervise industry standard management and best practice processing of data relating to system database and tools to provide high-quality business information
- Take part in the relevant system communities and keep on top of the latest improvements, issues and ideas
- Support system integration and contribute to the development of Southbank Centre’s information architecture
- Contribute to compliance with relevant legislation (e.g. GDPR), regulation and best practice
To learn more about the role please download the Job Description from our career page.
We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview for this role please indicate this on your application form. Interviews will take place at Southbank Centre. If you would like to speak to someone about any adjustments or concerns you can also email our People Team and we will be in touch with you to make the necessary arrangements.
By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. SC is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our staff.
If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role.
Southbank Centre
The Southbank Centre is Europe’s largest arts centre and one of the UK’s top five visitor attractions, occupying an 11-acre site that sits in the midst of London’s most vibrant cultural quarter on the South Bank of the Thames.
Its impact and reach are significant and it is respected internationally as a convener of great artists and diverse audiences and for being entrepreneurial and innovative in response to a volatile and changing financial landscape. The Southbank Centre is a charity that is determined to demonstrate its ambition to remain innovative, disruptive and experimental in what it does and to be highly relevant to the artists it wants to work with and to the audiences it wants to attract.
The Southbank Centre believes that a commitment to diversity and inclusion helps it be a more relevant and effective organisation.
Our Artistic Mission
The Southbank Centre exists to provide great artistic experiences for everyone. Through art, we invite our visitors to enjoy shared cultural encounters together. To gaze. To listen. To be moved. To discover a new idea or a new perspective. We are proud that for the last 70 years, the performances and exhibitions here have moved millions. We have provided a home for art and for artists. A community centred on art, where everyone, no matter their job, helps make the experience.
At the Southbank Centre we believe in:
Creating welcoming spaces
- Because upholding respect, safety and belonging is at the heart of vibrant teams and communities.
- This means us all taking responsibility for shaping and protecting a kind, compassionate and inclusive environment for others.
Making wonderful experiences together
- Because we all contribute to amazing artistic moments at the Southbank Centre.
- This means us all understanding and valuing the different parts we play in creating enjoyment and success.
Sparking new thinking
- Because different views and thought-provoking conversations inspire innovation, learning and growth.
- This means everyone having a desire to learn and being open to evaluating how they think and work.
Benefits & Perks:
As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:
- A min 5% employer’s pension contribution (rising to 9% depending on your employee contribution), from day 1 of employment
- 28 days annual leave, plus bank holidays (pro-rata for part time employees)
- Hybrid working model (3 days office working, 2 days from home)
- Enhanced sick pay
- Enhanced family leave benefits
- Up to 30% discounts at onsite retail, food and beverage vendors
- Staff ticket offers for Southbank Centre events
- Free entry to Hayward Gallery
- Free/discounted entry with other reciprocal organisations
- Free staff yoga
- Free access to emotional support from a confidential specialist Employee Assistance Programme available 24/7
- Season ticket loan
- Cycle to work scheme
The deadline for applications is 23:59 on the closing date for the job posting.
The client requests no contact from agencies or media sales.
The Down’s Syndrome Association (DSA) aims to create and develop the conditions that will enable people who have Down's syndrome to lead fulfilling and rewarding lives. We are seeking an organised and enthusiastic Fundraising Events Assistant to join our fundraising team. This role is perfect for someone interested in start a career in fundraising and want to learn and develop with the community and challenge events fundraising.
The successful candidate will support the Manager of fundraising events with all challenge events in the portfolio. This includes the planning, organisation, marketing, delivery, recruitment and stewardship of participants and day to day administration for all DSA events.
We are hoping to recruit as soon as possible.
Contact Georgina Lamond to discuss the position and to apply with a CV.
Main responsibilities:-
· Assist the Manager of Fundraising Events with future event plans and creating and building on our Community Fundraising offer.
· Assist in the sale of items from the shop- especially Christmas cards, socks and merchandise.
· Support and develop relationships with members, supporters who participate in events taking responsibility for the supporter journey; providing motivation and encouragement from start to finish to ensure they continue to support.
· Managing the Events Inbox; Replying to all enquiries coming into the inbox.
· Attend and participate in events as required. This may involve occasional evening and weekend work, for which you will receive equal time back in lieu.
· Assist with the fundraising pages of the website ensuring copy is up to date and relevant and those events that require extra marketing are featured on the home page.
· Work closely with the Communications Team to develop promotional plans for each event maximising recruitment and exposure through our newsletter and social media platforms.
·Provide support to your team members during particularly busy times (and vice versa) such as Down’s Syndrome Awareness Week.
· To undertake any other duties as required by the Manager of Fundraising Events that fall within the grade and remit of this post.
Person specifications:-
Qualifications: A level or equivalent qualification.
Essential
· Experience of working in a customer facing environment
· Proven ability to complete multiple tasks by managing own workload
· Experience of problem solving
· Ability to work collaboratively in a team
· Understanding of good customer service
· Excellent writing and proofreading skills
· Excellent communication skills
· Good organisational and administrative skills with attention to detail
· Good computer skills including using main Microsoft packages (word, excel, powerpoint) as well as experience with different IT systems
· A ‘can do’ positive and professional attitude that can flex and adapt to change and challenges
Desirable
· Sensitivity and understanding to the needs of people who have Down’s syndrome and their family members
· Experience of fundraising – in a professional or personal way
· Good presentation skills
· Experience or understanding of using a CRM/Database
· Understanding of, or transferable skills in building relationships
· Ability to analyse information and draw conclusions
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Yehudi Menuhin School based in Stoke D’Abernon, Cobham is seeking an experienced Trusts and Foundations Manager to have a significant impact on the lives of our current and future pupils. The Yehudi Menuhin School operates a needs-blind admissions process, and we remain determined that no pupil should ever turn down a place at YMS due to a lack of funding. More than 90% of pupils need help to take up their place, and grants from trusts and foundations are a vital source of income for our Bursary Fund, as well as a range of other projects and activities that are of direct benefit to our pupils.
You will join the Development team at an exciting time for the School. Under new leadership and with pupil numbers at an all-time high, fundraising continues to play a crucial role in securing the future of musical education and helping to develop the next generation of classical musicians. Our strategy is focused on reaching out to new donors, as well as continuing to engage our loyal body of current supporters, including several engaged grant-making trusts and foundations.
You will build on an existing portfolio of organisations that donate between four and six-figures. Your ability to develop significant, multi-year relationships with new trusts and foundations will be critical to your success. The School has also previously secured a grant from the DCMS Culture Recovery Fund, managed by the Arts Council, opening the door to possible future funding from statutory sources, which would also fall under your responsibility. This is a key role in making The Yehudi Menuhin School’s strategic priorities a reality on the ground. You will need to be proactive, enterprising and systematic in approaching funders, and be able to engage and manage internal stakeholders.
This is a permanent position, working 9.00am until 5.30pm 4 or 5 days per week. Some flexibility will be required to attend evening and weekend concerts and events at YMS and in London.
The salary is competitive, based on experience.
Further information about the role can be found in the Candidate Information Pack.
If you are interested in the position and have the necessary skills and experience, please complete our application form.
The deadline for applications is Friday 1 November 2024.
Your application form should be completed in full and submitted along with a covering letter addressed to the Head, Dr Robin Harskin. Early applications are encouraged, and the School reserves the right to close the application process early should a suitable candidate be found.
The Yehudi Menuhin School is committed to safeguarding the welfare of children. The School is registered with the DBS and successful applicants will be required to complete successfully the Disclosure Procedure at Enhanced level. It is an offence for a person barred from working with children to apply for this post.
The Yehudi Menuhin School is an Equal Opportunities employer and welcomes applications from all sectors of the community.
The client requests no contact from agencies or media sales.
1-year fixed term contract, maternity cover
35 hours per week, minimum one day per week from office
Accountable to: Director of Operations & Membership Systems
PLEASE SUBMIT COVERING LETTER ALONGSIDE CV FOR YOUR APPLICATION.
Key Responsibilities:
Facilities and office administration
· Lead on all first aid and fire compliance duties
· Issuing and collating health and safety risk assessment forms to staff, organising fire, health & safety and first aid training as required
· First point of contact for staff re any office/building/equipment maintenance issues
· Liaise with landlord for office/building/equipment maintenance/health & safety matters
· Stationery, refreshments and printing replenishing and ordering
· Courier and postage bookings and arrangements
· Maintain a supplier contact list
· Processing, collating and reconciling credit card expenses
· Managing documents/files within the onsite storage area (crypt) and around the building
· Provide office induction to new staff, including requesting FPH/RCP passes, IT accounts, welcome pack including, IT & health & Safety induction and fire evacuation training
Events and Travel Administration
· Manage event registrations.
· Log and chase event registration RSVPs for external invites and issue joining instructions
· On the event day involvement and support including arranging set up
· Source venue space for FPH events and meetings to be held externally
· Identify and negotiate bulk accommodation for FPH events/conference
· Make travel and hotel arrangements for FPH Officers, Board members, Committee members and staff including taxi, rail, air and car.
· Identify, develop, implement and maintain administrative procedures/systems
Zoom administration
· Arrange zoom meetings and webinars as per requests, including sharing meeting details
· Log relevant meetings in the booking’s spreadsheet
· Host zoom meetings and provide support as required
Membership Programme
· To provide administrative support to the membership team when required
· Assist with incoming membership queries/request
Workforce Programme (Revalidation & CPD)
1. To support and administer the Faculty’s statutory duties relating to the revalidation of public health specialists including:
· monitoring and delivering the revalidation service
· responding to member and other queries in relation to revalidation.
· maintaining and updating the list of FPH revalidation appraisers
· liaising with external stakeholders, including the Academy of Medical Royal Colleges
2. To support the development and delivery of a system of appraisal and revalidation for public health specialists from backgrounds other than medicine.
3. To administer the Faculty’s annual programme of Continuing Professional Development (CPD) activity including:
· monitoring and delivering the annual programme
· maintaining and updating the CPD database
· processing annual CPD returns
· arranging annual training of CPD advisers
· supporting members in using the online CPD Diary
4. To administer the CPD annual review process including analysis of the review for the CPD Director.
5. To provide administrative support to the CPD Committee including:
· organising and servicing meetings as required
· preparation of papers
· minute-taking and follow-up of action points
6. To deal with general enquiries and to assist with all routine tasks of the Education, Standards & Advocacy Department.
7. To deal with enquiries to a high level of customer service, replying, referring or responding as appropriate.
8. To liaise with colleagues elsewhere in the organisation to ensure good communication, coordination and collaboration.
9. Provide cover within the department as required and assist with general enquiries.
10. Undertake any other reasonable activities as requested by the Deputy Chief Executive.
Person Specification
Skills and abilities
Excellent organisation and problem-solving skills = Essential
Excellent customer service skills and delivering a customer-centric service = Essential
Ability to communicate (verbal and written) in a manner that is fluent, clear and compelling to a range of audiences = Essential
Ability to successfully manage multiple work streams, including organising time effectively, prioritising workload and meeting deadlines = Essential
Ability to identify and solve problems or concerns constructively and creatively = Essential
Ability to identify opportunities for systems and processes to be improved to deliver solutions = Essential
Ability to develop processes and encourage others in their adoption = Essential
Ability to work as part of a team and support team objectives = Essential
Ability to understand and demonstrate commitment to the FPH’s Values, Ethical Policies and Equality & Diversity Policy and to ensure all activities are carried out within this framework = Essential
Experience & Qualifications
Proficient user of Zoom Meetings and Webinars and Microsoft Teams = Essential
Experience of working effectively within a team, developing effective and supportive relationships with colleagues = Essential
Experience of using a CRM (Customer Relationship Management) system (preferably Microsoft Dynamics) and Microsoft products e.g. outlook, word = Essential
Degree qualification or equivalent = Essential
Experience of working in a operations or facilities team = Desirable
Experience of working effectively in a Royal College or Faculty environment = Desirable
Experience of working in a membership organisation = Desirable
Skilled in data analysis and manipulation using tools such as Excel, Microsoft Dynamics = Desirable
Please include a tailored covering letter explaining why you feel you are suitable for this position.
Although there is healthy commercial use of the centre, it is currently underused by the community. We are looking for the right person to help a much-needed community space flourish and grow. We are seeking a friendly and organised Centre Manager to lead the Signal Box.
You will be primarily responsible for overseeing the daily operations, but the role also involves to developing our community engagement and growing the centre by exploring potential funding streams. You will work with Signal Box customers, local organisations, volunteers and the community to enhance our offer and strengthen community networks.
The centre is at a exciting time in its journey, this post is a great opportunity for someone looking to gain experience in community work and help to shape a space with a great deal of potential.
About Us: The Signal Box is a community hub located in the heart of Cambridge. We are dedicated to fostering a sense of community and promoting well-being. We provide a range of activities and services for all ages, Our mission is to strengthen our diverse community by creating an inclusive space where everyone feels welcome.
Key Responsibilities
• Oversee the daily operations of the community centre, ensuring a safe and welcoming environment.• Liaise with individuals and organisations who wish to hire or use the centre. • Invoice hirers and manage bookings. • Update social media and comms. • Organise the biannual Signal Box’s community events (summer kid’s activities and Christmas party) • Oversee the centre’s cleaning team • Ensure compliance with Fire and Health and Safety regulations and centre policies. • Ensure prompt payment of utility bills. • Promote the centre and actively build partnerships with other community organisations. • Ensure relevant data is collected and accurately reported. • Explore potential funding opportunities.
Please check out our website for further information.
The client requests no contact from agencies or media sales.
This is a great role for someone looking to join the charity sector. You will work as part of our Supporter Engagement team to provide excellent customer care, and engage, involve and inspire all supporters of Crohn’s & Colitis UK through building excellent relationships via a variety of communication channels.
Salary: £20,570 - £24,000 (FTE) per annum, depending on experience
Hours: 35 hrs FTE
Place of work: Hybrid/Flexible/Hatfield (minimum of 2 days per week in the office)
About Us
We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.
A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.
Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2024, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!
Role Overview
You will be integral to achieving our strategic priorities of generating income through repeat support, and providing exceptional supporter journeys for our community, ensuring they feel valued and engaged.
Providing excellent customer care, engaging and involving and inspiring all supporters of Crohn’s and Colitis UK through building excellent relationships via a variety of communication channels. To be integral to achieving strategic Income Generation priorities, including raising funds from supporters through exceptional standards of supporter stewardship, and to deliver administrative support for the Income Generation Team.
About You
You will have experience of working in a similar role, providing a high standard of customer care in a fast-paced environment, handling supporter queries and providing information in a concise and comprehensive manner. You'll need strong written and verbal communication skills to write engaging and inspiring content and messaging, you'll also be skilled at listening and responding to queries appropriately and be comfortable and effective at managing challenging situations.
You will have the ability to manage a busy workload and deadlines whilst taking ownership of problems to find a solution where possible, escalating to a manager where required.
Experience of Microsoft office is essential, as well as excellent administration skills and high levels of accuracy and attention to detail. If you like the sound of our role then this could be an opportunity to join a leading charity as we enter the next stage of growth and expansion.
Please see our Recruitment Pack for details of our full Job Description and Person Specification.
Our Location
We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home although you will need to be in the office for two days a week minimum. There will also be other times when you’ll need to be in the office for fulfilment tasks or to attend meetings such as our ‘All Staff Together’ days four times a year and you will also be required to attend fundraising events.
Benefits
- 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
- Pension scheme
- Flexible working options
- Enhanced maternity, adoption and paternity pay
- 24/7 Employee Assistance Programme
- Wellbeing programme
- Interest free loan for season tickets
- Cycle to work scheme
- Free parking and secure bike locks
- Training and development financial support and/or study leave
- Performance review and development scheme
How to apply
If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact Natalie Wood, Supporter Engagement Manager.
Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack found on our website.
Closing date: Monday 28th October 2024 – 9am
Please note: no applications will move forward within the recruiting process without a supporting statement.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to the applicant residing in the UK and a valid right to work in the UK being provided.
We will not be accepting any contact from Recruitment Agencies or Media Sales
We break taboos, drive pioneering research, bring people together & campaign to improve lives. We are leading the fight against Crohn's & Colitis
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Office Manager is an important role in the work of the Society and pivotal to its smooth running. The role is varied and busy throughout the year, managing the Society’s small office regarding both infrastructure and wider office and administration support. The person in this position will be proactive, take initiative, be able to work independently, have attention to detail, have excellent organisational and communication skills, be able to work to sometimes tight deadlines, and handle confidential matters.
The client requests no contact from agencies or media sales.